Customer Reviews for U-Haul Moving & Storage of Natomas

1431 évaluations

3979 N Freeway Blvd   Sacramento, CA 95834

(916) 550-9064

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(916) 550-9064

3979 N Freeway Blvd
Sacramento, CA 95834

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Quick, Easy and Great way for customers to still turn in trucks after hours using the online return my truck. Thank You U-haul!

JUSTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNA G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tom D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA L. 
Évaluation :
4

Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.

Eleanor M.  |  Online Move In 
Évaluation :
2

I pulled into the driveway and waited at the "park your equipment here" sign for over 15 minutes. I called the number and it went to the call center, who could not get a hold of anyone at the facility either. There appeared 2 employees smoking a cigarette and looking at their phones . the employees there just walked by my car without even looking at me, even though a line of customers had formed behind me. I went inside and there was only one person at the desk. They acknowledged me, and I was finally allowed to return the trailer. Not too happy with this experience.

William F. 
Évaluation :
2

Long wait when picking up and dropping off. Fuel in truck did not match what was on file. Tire sensor was not working and they knowingly rented it out to me when others were available.

CARRIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERMAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RINA A.  |  Premières impressions 
Évaluation :
1

Im being charged for a rental i never picked up

EDGAR M. 
Évaluation :
5

The attendant onsite was so helpful and gave us great advice. Merci

HANINDER B. 
Évaluation :
5

I had absolutely no complaints. Very easy pickup.

Iris C. 
Évaluation :
1

Liars and truck have different mileage and different fuel level what was on the app for online pick up.

Harpreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
3

Have experienced staff

HARVINDER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
5

Easy and quick

DEBBRAH D. 
Évaluation :
3

No comment

Moises J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lincoln M. 
Évaluation :
5

Very clean and professional. The young lady Raniqua was very helpful and professional as well. I was truly impressed with this stores location and presentation. I will highly recommend this place to my friends and family. Thank you for being kind and courteous. Stay safe and healthy. 😉

JEANEA D. 
Évaluation :
5

Ok

Simao N. 
Évaluation :
4

The office and the equipment need cleanliness even the card machine i used was covered with dust and overall filthy and untidy looking office.

Imran A. 
Évaluation :
4

Each time we've been serviced by Howard, we've not been disappointed. He's knowledgeable, friendly and helpful.

Milissa S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Thank you for your amazing customer service 👏

ANTOINE S. 
Évaluation :
1

Manager Jordan would not honor the reservation guaranteed. Wasted customers time

DAVID A. 
Évaluation :
2

I reserved a 10x15 unit 3 weeks ago, and when I came to the Uhaul store day of move in, my reservation was not found. I lost out on the size storage I needed due to mismanagement of reservation.

Chester W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george p.  |  Premières impressions 
Évaluation :
5

This location was fine. Originally I was told to pick up my vehicle at another location and I went there first. They changed it at the last second and told me to pick it up somewhere else. It was much farther so it cost me more money. I found that kind of unacceptable.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milissa S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

This location is very nice and well maintained. I love the staff here they are very helpful

REANNON H. 
Évaluation :
5

I didn't catch the name of the person who helped us, but we checked in at 3 and dropped off at 6 and he helped us both times. He was awesome and so friendly, I hope he can get recognition for it.

lindsey H. 
Évaluation :
5

I really like the kind and courteous care they give while serving. They make you feel welcome.

Barbara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD G. 
Évaluation :
5

Excellent

DIANE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XAVIER O. 
Évaluation :
3

Never get final email as invoice

WATANDEEP B. 
Évaluation :
5

We were missing the chock blocks for the tires, but we made do with our own bricks/wood. Just a note, not a negative

Joshua S. 
Évaluation :
5

The management and staff were awesome. They even went out of their way to help me when I forgot my ball hitch.

BRIAN L. 
Évaluation :
2

Great service from staff; however equipment requested at time of reservation was not ready. This made for an inefficient experience as I had to take more time out of my hands to request it when it should've been prepared.

JUSTINMICHAEL E. 
Évaluation :
2

I was incorrectly charged for an extra day. I wont use U-Haul again.

CHARLES W. 
Évaluation :
2

when I got there to rent the truck, took 5 minutes to get someone to help-office was empty. When I turned in truck, they charged me for 2 days instead of 1

MICHAEL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VALERIE W. 
Évaluation :
4

My only issue was the completely false claim on mileage. Only drove to/from Folsom. That is not 95 miles. Completely upset about the BS mileage charged. However staff were great. Very helpful!

MAXWELL L. 
Évaluation :
5

Very friendly and courteous workers

HERMOGENES C. 
Évaluation :
5

The location and service were great. The U-Haul was clean, but the cabin smelled like cigarette smoke and marijuana.

Rachel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
4

Hate driving uhuals feel like the alignment was off

SEQUOIA D. 
Évaluation :
5

More customer service personnel

FELIX M. 
Évaluation :
5

Efficient, thorough, and friendly.

MARIO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
1

They put me in an extremely dangerous situation on the road with a truck that was seriously damaged mechanically (not something the prior renters could have done). Then as I was exchanging the broken truck, after almost getting killed on the road, they offered the truck to another customer!! Their only "solution" was to say they didn't have another one-way rental, but a round trip, which ended up costing me an additional 155 $in mover time due to the delays and two additional hours at 10pm to return it. Oh, and a 15 $discount. I would like a full refund.

RACHAEL R. 
Évaluation :
3

One of the most important problems I experienced was the "Communication". It was almost impossible to get someone on the phone to give you an answer. a lot of wasted time with no result. I had to keep my boxes in storage for a few months the and twice because of the mistakes by UHaul I had to endure loss of a lot of time and energy to rectify.

Mort M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NITIN C. 
Évaluation :
5

This is an amazing location. The GM was very helpful and went out of her way to help me with my reservation. I was going to go to public storage, but the staff there was so rude, so I went to U-Haul and I needed storage so they told me about the U-box and how it works and so I went for it and was excited about where the location and the cleanliness of this U-Haul was and the staff was terrific. So yes this was a plus for me.

GREGORY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge C. 
Évaluation :
3

Cannot get through for service on phone lines when there is a issue with one of the boxes, however a service rep did call back within 24 hours.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINO P. 
Évaluation :
3

the contactless check in process did not work for me so I had to go. In addition, it would have been nice for the employee to mention if I knew the procedure for returning the truck. I asked and the person said I would get a text but I never did. Perhaps this is a technical issue that needs to get fixed. However, final payment went smoothly so no complaints there.

ASHLEY S. 
Évaluation :
5

Great job

DANIEL S. 
Évaluation :
5

Howard was very helpful in getting me on my way with the truck/equipment I needed and I already recommend this Uhaul location to friends and family.

CYNTHIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOANH N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Griselda O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

APRIL S. 
Évaluation :
1

Transmission on truck was going out.. Truck was one bar from e.. I bought it back where it was but was charged 30 $.. Would recommend telling the guest that the charge at pick up is a holding charge

Brandy T. 
Évaluation :
5

Outstanding customer service

CHRISTOPHER LYNN V. 
Évaluation :
5

Thank you so much for all of your help everyone involved from drop off a few boxes two delivery the staff was professional and polite and friendly and helpful. I highly recommend your services to anyone who is moving you really helped me.

Geraldine S. 
Évaluation :
5

I had no issues, everything was explained.

Ralph A. 
Évaluation :
5

Tony at6 the traffic control center did not follow through and make sure that my containers got delivered to the sunset location for loading. I had to rent a truck (currently at my cost - have disputed the charges) load my goods and drive them across town to this location and load them into the containers (only needed 3 out of 6). Howard at this location was awesome and went out of his way to try and make my experience as positive as possible.

Mark L. 
Évaluation :
5

my experience was a good one. :-)

JESSYE T. 
Évaluation :
3

Tank was empty upon arrival for pickup. What's the point of having no contact pick up if you still have to go inside to get the key.

Dan R. 
Évaluation :
5

Trucks should be rented with full tank. It only benefits u-haul to rent trucks with varying degrees of fuel in the tank. If you can calculate how much to charge me for under fills then you can calculate my refunds for overfills. You are ripping off your customers.

FERNANDO A C. 
Évaluation :
5

I did an after hour drop off so I can not Comment on the cleanliness or staff. The outside of the locations was clean and looked secure

KAITLYN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD B. 
Évaluation :
1

They did not let me drop off the truck at other u-haul location. So I had to bring back the truck at this location which was wast of my time and gas and it cost me more money.

MUHAMMAD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Nothing! Oh maybe just a little air freshener between rentals :)

Shiva M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN R. 
Évaluation :
5

Employees at this location provide excellent service. They are courteous and friendly. Will definitely use them again.

CRAIG N. 
Évaluation :
2

Their masks were hanging off below their face if they were even on. They didn't walk the truck with me. I was given a model without a drop walk and wasn't made aware. I was told if I needed more time to just give them a call.. well you all are closed on Sunday's. I called the number they gave me and ITS closed on sundays. So instead of making money the truck got to sit in the lot for a day. It's clear that this location isn't trained and doesn't uphold a professional ideal. I've previously visited the location on El Camino and the difference is night and day. Your biggest take away from this review should be the negligence to COVID compliance. How disrespectful to every person that comes into your building. Just circles back to poor training and lack of accountability.

Eva W. 
Évaluation :
5

your mobile sign in is poor the windows of the truck were smeared and should have been cleaned before rental

Margaret L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
1

Customer service is piss poor!!! Manager last name Hill rude& not worthy of being a manager!!! Corporate, Janet is terrible with communication also!!! Company is a JOKE!!!! Dont ever rent any items from this location!!! Worst experience I ever had!!!

Elon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
1

The employee work over thinks I as trouble to his day today life and customer service is like he is doing us favor . As a customer my only expectation is to get the service what I paid for , very unprofessional and unexceptable behavior . I don' t know his name .

Kumarage F. 
Évaluation :
5

Reduce gas replacement cost.

ALICE C. 
Évaluation :
4

Good customer service at pick up and drop off.

Luis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro R. 
Évaluation :
5

Allow customers to drop off after hours without charging when they do not electronically check in.

DERRELL S. 
Évaluation :
5

The hitch installer coud be more helpful by answering a few questions regarding light on hitch. Would have taken a few mins.

CORNELIO G. 
Évaluation :
5

Gas tank in truck had a leak in the gas tank when we left, did not notice until we filled up with gas, and ended up wasting about 40 $on gas because half of it spilled out of the tank.

Jameson K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

I would have preferred better knowledge about the mileage rate when your traveling less than 50 miles it was confusing

Rochelle M. 
Évaluation :
5

you have the best employees from Jose, Shane and all the rest they are the reason i keep on coming back give them my thanks

Rodolfo V.  |  Expérience générale 
Évaluation :
5

Hi

Martin V.  |  Expérience générale 
Évaluation :
5

Great staff, extremely friendly and helpful, huge clean storage area!

Kristin H.  |  Expérience générale 
Évaluation :
5

Very positive experience. U-Box is the way to go!

Thomas R.  |  Expérience générale 
Évaluation :
5

The staff was excellent. Jose and Daniel on the phone and Kayla the driver that dropped our uBox was amazing. She navigated the uBox and lift up & down our very steep driveway carefully professionally

don h.  |  Expérience générale 
Évaluation :
5

People are so nice

Gerado G.  |  Expérience générale 
Évaluation :
5

Everything went smoothly shipping my property across country in a ubox.

Zachary W.  |  Expérience générale 
Évaluation :
1

Pods were delivered to home, but no one in office was clear about the price 60 $-90 $?beat up and most of them missing the included moving pads. Decided not to use them and they charged us trucking fee

Liz J.  |  Expérience générale 
Non reviews have been submitted for this location.

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