Évaluations des clients U-Haul Moving & Storage of New Bedford

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of New Bedford

Cote générale :

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Cecile L. | Online Move In |
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Le client n'a pas laissé de commentaire.

JUDITH S.
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This location was excellent, especially in my desperate time of need. The original location did not have my truck when I arrived! Therefore I am grateful of this location. My only suggestion would be to keep it professional even if your frustrations are in my favor. Thank u again

Daniel D.
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They charged me 5 times for nothing and I took pictures like it told and charged my card for gas knowing it was at half so you charged me to fill up the truck this is outrageous I used u-haul so many times but this is the last I'm done with u-haul your chain and workers suck and don't know how to do their job but like to charge people outrageous amount of times you guys need to recheck your workers and your chain because when I first got the van it wasn't sanitized and the acceleration was terrible fix the vans your corp makes money so at least you could do is fix your shit boxes never purchasing from your company ever again

Cody P.
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Le client n'a pas laissé de commentaire.

Nancy V.
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Need more help in front desk alittle messy

jaryd G.
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Materials I added were not in the truck upon arrival. Had to go back to get them. Employee was not there at pickup time so had to wait for them. Was overcharged 20 miles from what was used. Never heard back after sending in a request to have explained. Sent pictures of the odometer. Haven't been happy with this location. Second time having a problem. If I ever need UHaul again will definitely not use this location

Joseph V.
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Le client n'a pas laissé de commentaire.

Edyta G.
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Better customer service

Richard C.
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Le client n'a pas laissé de commentaire.

ANNA W.
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Gas tanks should be on full. I received the tank on 1/4 tank and was promised a credit for taking it that way. I did not see any credit on my invoice. I returned truck over 1/4 full.

DWAYNE A.
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Brittney was very informative & a pleasure to deal with

KEVIN G.
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Excellent service...good people work there

Juan F.
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Le client n'a pas laissé de commentaire.

Christine B.
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Le client n'a pas laissé de commentaire.

STEVE T.
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Le client n'a pas laissé de commentaire.

DEBBIE C.
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They should have van ready for you instead of giving you a key and look for your own truck you are renting in the lot ? And told us they will do tow dolly , and to find out it's on us to put tow dolly ? Thank you utube ?? Britney was very helpful , along with Mgr and should have 2 people on at all times , that's a awful lot on one person to fill those shoes

PAULO FRANCISCO P.
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Le client n'a pas laissé de commentaire.

ASPEN S.
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There was just one employee working and multiple customers back to back: she was very professional and friendly the whole time, with everyone, while making sure to work as quickly as she could! Very helpful and patient!

Carlos L.
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Quick intake. Quickly served and out and on my way with minimum waiting time.

Natalie P.
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Le client n'a pas laissé de commentaire.

Peter B.
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My overall experience with u haul was terrible

Jared V.
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The Plate on the trailer was expired

MARIA D.
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The rental transition was perfect no improvement needed Great customer service Thank you

josette O.
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Le client n'a pas laissé de commentaire.

Stanley G.
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NONE

Kevin D.
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Employee who assisted me was very professional, quick at doing his job, and got me on my way fast.

Barbara K.
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Le client n'a pas laissé de commentaire.

Gioia P.
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Le client n'a pas laissé de commentaire.

Thomas R.
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Very satisfied! Very nice people! And Chris on the 800 number was awesome too. I was calling to apologize for leaving cardboard in the truck. No access to dumpster. Was all good!

JUSTIN R.
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Just make sure you clean the vehicle better and make sure there is nothing wrong with the vehicle as well

Helio M.
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Nothing the people that I met where very helpful and nice.

John V.
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Le client n'a pas laissé de commentaire.

Gregory M.
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Le client n'a pas laissé de commentaire.

James C.
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Hire help that have customer service skills.

ROGER B.
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Le client n'a pas laissé de commentaire.

JOSE D. | Premières impressions |
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Kaitlynn Botelho, is n outstanding customer service and manager

Edward L.
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Le client n'a pas laissé de commentaire.

Robert M.
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Great staff... polite and knowledgeable. Thank you.

Steven M.
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Cabin had trash inside.

Adam G.
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Le client n'a pas laissé de commentaire.

Miguel T.
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Le client n'a pas laissé de commentaire.

Matthew P.
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Being able to connect via phone with the store directly would be very helpful and efficient.

michael W.
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As a local mover I have depended on uhaul while my moving truck is in the shop. New bedford and fall river location are five star. Both I and my customers thank you.

Nicolas L.
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Lower the prices on the miles stead of a dollar a mile should be like $.50-$.75 a mile

John F.
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More box trailers.

Paul P.
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When someone reserves a item 2 weeks in advance, item should be cleaned and ready for pick up

Dedra M.
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The women who helped us was amazing, no issues at all! Will be there again when needed!

Jacqueline M.
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I was a first time customer and would have appreciated a short overall review of operation of the vehicle. The keys were handed to you and you find your vehicle in the parking lot and off you go. Maybe this is an opportunity to find out if people are first time customers and if they need a few minutes with an associate at the vehicle for a review.

Jose L.
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Everything was perfect for the last 10 to 15 uses of Uhaul.

Victor P.
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You are the best I recomend to anyone thank you happy holidays

DANNY R.
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Le client n'a pas laissé de commentaire.

Michael J.
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Le client n'a pas laissé de commentaire.

MICHAEL J.
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Le client n'a pas laissé de commentaire.

Joshua S.
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Le client n'a pas laissé de commentaire.

DAVID R.
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Le client n'a pas laissé de commentaire.

Joseph R.
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Charged me for things i didnt use. And called and noone has yet to resolve the issue. Place is a joke. Been 2 weeks since i cantacted corporate with the issue. And what going to blame it on covid. Ill go down to the store and resolve the issue on my own terms if it is not resolved

Jacob C.
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I was very satisfied with my whole experience. Be. Was very polite and personable.

Maria R.
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Everything was great - other than the smell of the cab. Foul odor .

Jonathan P.
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Great customer service!

CALEB O.
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Is it a requirement to hate your job to work at uhaul?

Alexandria C.
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Le client n'a pas laissé de commentaire.

Ronald F.
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Le client n'a pas laissé de commentaire.

thomas K.
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Guys did a great job

Stanley G.
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Add more pickup trucks.

Lori T.
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Le client n'a pas laissé de commentaire.

Yianyelis R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Angel G.
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Le client n'a pas laissé de commentaire.

Katyanne S.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Le client n'a pas laissé de commentaire.

Scott B.
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Employee was very polite, professional and knowledgeable. The truck was clean and gave me no problems.

Trevor T.
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The vehicle was very poorly maintained. the headlights and turn signals would work intermittently and the rear cargo door would get completely stuck causing my items to get wet in the rain and required the use of a sledge hammer to fully close the door.

wayne M.
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Smooth & made enjoyable! The woman there on Sunday was personable, Knowledgeable & quick during busy situations both during the beginning & upon return! Thank so much U-Haul!

Michael M.
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Le client n'a pas laissé de commentaire.

Ryan A.
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At checkout I was asked how many miles I would be driving. I said 50 and was charged about $87. I returned the truck only having used 47 miles. I got a receipt for $117 with additional fees. It also says I returned the car at 2:21 pm when I returned it at 1:21 pm. How am I getting charged 30 more dollars when I returned the car with less miles than I said I would be driving?

Elena R.
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Le client n'a pas laissé de commentaire.

Cassanova E.
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The wait was long. Additional front desk service would be helpful.

Christine B.
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Love the manager. Very professional, helpful and capable

Jonathan C.
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Le client n'a pas laissé de commentaire.

Christopher E.
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Nice management but one major negative: no employees were wearing masks. This is a non- starter. Should be wearing masks all the time.

Elizabeth H.
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i appreciated that the rep very willingly showed me how the truck operated. My only improvement would be that I had wanted to rent a dozen blankets which was on my online confirmation and they only had six left. It doesn't seem that these type of rentals are connected to the reservation and they should be. It would be different if I had asked for them at the time of rental but I had it on the online reservation so it should have been ready for me as well as the truck.

Jose P.
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Le client n'a pas laissé de commentaire.

Julianne D.
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Easy on line reservation, truck was ready & clean at pickup time. Easy return

Dionne R.
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Le client n'a pas laissé de commentaire.

Michael V.
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A more flexible window in regards to length of rental would be an improvement

Sherry F.
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Le client n'a pas laissé de commentaire.

Kevin D.
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Le client n'a pas laissé de commentaire.

Lisa B.
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Katie and Jordan were very helpful and polite. The inside of the location is very neat and clean. (never used to be!) Jordan made the rental pickup easy and Katie was there to take care of making sure everything went well when I got back. I rent from this location often. In the past I would try to go to other locations due to the unprofessional staff esp the manager (Will?) Nice change and now I can look forward to a nice experience when I go there!

James L.
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Le client n'a pas laissé de commentaire.

Robert P.
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Le client n'a pas laissé de commentaire.

David J.
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Just liked that I was charged according to my use/ mileage on the truck.

Kymberli C.
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Employees should all be wearing masks!

Christine B.
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Manager was excellent.... No all oersonel are friendly.

Oliver C.
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I strongly recommend that Uhaul properly seevice returned vehicles, in particular one way cross country vehicles. It is very dangerous due to the increased speed limits up to 80 MPH, that the 18 wheel plus transports do not abide by and that are traveling in excess of 100 MPH. In my instance, I had to physically put pressure on the steering wheel to keep the vehicle to the right line when being overtaken by these vehicles for over 3000 miles. That is not acceptable and puts the renters in danger.

Kenneth R.
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My only complaint would be to answer the phone on site instead of forwarding to a center!! No one answers the phone, then when I get there they are sittings down in side?? But super friendly and polite and helpful!!

Dan C.
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associate was super fast, polite and efficient. checked in and out in minutes

Jordan C.
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Le client n'a pas laissé de commentaire.

Chelsea D.
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The odometer was incorrect, I called the dispatch location to correct it because I couldn't change it by the link. They noted it in the contract and I told the customer service counter about the note and I was charged 4000 miles that I didn't drive. The customer service counter neglected to communicate the note to each other and now I have a $1600 charge on my account. They were helpful in changing it so that I will get reimbursed, but it shouldn't have happened in the first place.

Philip M.
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Easy to drop off, great service

SHAUN S.
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Great experience! Truck ready on time. Easy transaction.

Peter K.
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Le client n'a pas laissé de commentaire.

Patricia L.
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Le client n'a pas laissé de commentaire.

Domenic C.
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Le client n'a pas laissé de commentaire.

Donna H.
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Very pleased. Kaitlyn provided great customer service!

bill m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sandy A. | Expérience générale |
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My experience was great. WORKERS ALWAYS NICE AND HELPFUL. IF THENEED EVERY ARISES AGAIN I WOULD DEFINITELY USE THEM AGAIN

Glenn A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

bill m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Beverly R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Nicole J. | Premières impressions |
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All services were professional. Thank you!

Lee T. | Expérience générale |
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The staff were very pleasant and helpful, showing us how to access unit and recommending packing products.

Kalyn R. | Expérience générale |
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The driveway/parking lot is annoying to navigate most times- where the loading/unloading doors are located are a pain to get to because of all the "one ways" and truck drop off zones.

Jessica A. | Premières impressions |
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Very good service!

LORRI B. | Expérience générale |
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Your store manager, he was awesome

deborah l. | Expérience générale |
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Recommend friends to be extremely patient it takes at least 10 minutes until finally someone answers the phone.Trying to pay your bill there forget it call it in.This continues people will leave.

Lorna C. | Expérience générale |
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DUE TO THE EX MANAGERS NEGLIGENT;S MY UNIT & ALL MY STUFF,FURNITURE & TOTES,COMPUTER,MY LIFE:S WORTH IN THIS UNIT WAS RUINED BY,WATER DAMAGE & MOLD & ALSO MICE DROPPINGS ON EVERYTHING,

SHERLY F. | Expérience générale |
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Great people and great service.never had a problem

diane c. | Expérience générale |
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Staff was friendly and helpful. My first time using a unit and found no fault with them. Would go there again if needed.

kristen p. | Expérience générale |
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I've been using uhaul for many years and I'm always satisfied

Non reviews have been submitted for this location.

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