Customer Reviews for U-Haul Moving & Storage of New Bedford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of New Bedford

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James P.
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You have all the equipment and products you excepts at a U Haul store. I did the on line registration, "in order to reduce my check in time by 50%". That definitely did not work. I should up one half hour ahead of time. It took over an hour to check in and several customers jumped in front of me. The issue was"the computer system wasn't working". If it worked for folks after me, then why didn't it work for me? Also the agent said I didn't tell him the make and model of the car I was hauling. Not correct, I in fact filled that in the day before at home. When the system suddenly worked I asked the agent what was wrong and he told me," you (meaning me) forgot to tell him, I was haul and MG Might". I never told him that before he mentioned the car. So the agent needs better training on your computer system and stop wasting my time. He used my credit card three times only for the system to cancel the card.

Nicole R.
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Customer did not leave a comment.

Ema W.
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Customer did not leave a comment.

Kevin S.
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Customer did not leave a comment.

Tim L.
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Very helpful

Roland G.
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Customer did not leave a comment.

Peter S.
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Despite using truck share, vehicle key was not where it was supposed to be for pickup. Had to see attendant to get the key. Was advised truck had a full tank of gas, but despite driving only 20 miles, the truck required 11 gallons of gas to fill it up. Clearly the tank was not full.

Austin B.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Joshua D.
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Customer did not leave a comment.

Charles S.
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Staff were pleasant and efficient. Answered my question about Covid-19 extra cleaning clearly.

Beverly R. | First Impressions |
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Customer did not leave a comment.

Andrea R.
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Customer did not leave a comment.

Beverly R.
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Customer did not leave a comment.

Carlos C.
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Customer did not leave a comment.

Jennifer M.
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Rude customer service. Charged more than quoted!!

Robert R.
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Mgr was kind and helpful

Jefferson U.
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The employee was alone and had a huge line. She did not panic and handled the situation great. However one employee on a Saturday seemed like a management issue.

David T.
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Customer did not leave a comment.

Brenda N.
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realize the customer doesnt recievbe a paycheck from u haul so go look at he notes under my name and do your dam job

Jeffrey S.
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Customer did not leave a comment.

david P.
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Equipment was clean but old and I was nervous it would breakdown on my trip. Loud rattle going over bumps and seemed like a strut was broken

Max L.
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Customer did not leave a comment.

Roselee M.
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Customer did not leave a comment.

Ana L.
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The customer service rep was kind of rude. The truck had cigarette ash in the ashtray and smelled very bad. The location had plenty of 15 feet trucks but the rep insisted we rented a 135k miles truck. There was a flap next to the accelerator pedal that was in my way which to me was a safety issue. I was very disappointed with this experience and almost returned the truck but had to make this trip. I do have pictures if you are interested.

William S.
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The guy working there on Friday and Sunday night was helpful and quick. Smooth easy experience.

Kelly T.
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Customer did not leave a comment.

John K.
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Terrible place I was never notified or the overnight drop off fee this place is a robbery... When I asked for help on this I was told oh it says it on the door you should have looked at the contract sorry. Seriously I'll rent elsewhere this place is just here to scam and fee for everything how lame. I rent all the time and never encountered this problem. Paul was also terrible and very unhelpful he literally did not care at all no sympathy nothing just basically gave me the bug off look.

Joan B.
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Customer did not leave a comment.

Tammy H.
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Customer did not leave a comment.

Alexandre M.
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Got what I needed, brought it back with no problem. Great equipment, will go back for sure. Great staff. ??

Alan A.
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Customer did not leave a comment.

MARCO D.
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Customer did not leave a comment.

Vanessa A.
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It has always been very good, it is the fourth time I use the service, but they are charging the wrong fuel. We took the truck not with 1 room, but almost in reserve. We return with more fuel than we take. I was wrong to trust the email and not photograph the fuel level. I'm paying $ 64 without owing anything. Very wrong and unfair.

Cecile P.
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Paul was absolutely unprofessional he swore. He was rude to just about everyone including me

Joy R.
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Customer did not leave a comment.

Brian D.
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Customer did not leave a comment.

Joe O.
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Customer did not leave a comment.

Carrie C.
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The associate was Mike. He was very nice and very professional. I've had him a few times now, and he has been consistently awesome.

Courtney R.
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Customer did not leave a comment.

Michael M.
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Increase staff at this location to service the customer.

Taylor K.
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Customer did not leave a comment.

Kingsley D.
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Truck was just what I needed to move the food pick-up from Shaws Store to our Church for the food pantry. This was a special delivery for our food pantry and was really appreciated. THANKS UHAUL No improvement needed.

Jeffrey P.
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Customer did not leave a comment.

Pamela P.
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Customer did not leave a comment.

Nicole J. | First Impressions |
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All services were professional. Thank you!

Patrick R.
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Customer did not leave a comment.

Richard M.
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Customer did not leave a comment.

Abel G.
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Steven R.
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Ralph E.
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Customer did not leave a comment.

Peter M.
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Have more than one employee working floor so can get in and out faster

Julianna L.
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I paid $95 dollars for a rental truck that reeked of spilt Dunkin coffee and cigarettes. The left mirror was wedged down and no amount of pushing could adjust it so in order to see out of it I had to scrunch myself down in the seat which was completely unsafe. Then when I went to bring the truck back, the attendant snatched the keys from my hand and told me “all set” before I even got the chance to say anything and walked away from me. When he finally entered the building, he took care of the customer before me who was male and gave him a written receipt without any hesitation but when I asked for the same thing he made me wait 30 minutes while he inspected other vehicles not even knowing which truck was mine and told me when he finally got back in the store that “technically we aren’t supposed to give written receipts because they get emailed to you.” However, I had not received an email and needed to know how much it was going to be in order to balance my checking account. Idk it was extremely unprofessional and I felt very unimportant and will be going to the Taunton location from now on.

DAVID B.
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My rental was for five day’s. Saturday-Thursday. I returned the trailer on Tuesday. The guy that was there was overwhelmed and have a attitude. When I dropped the trailer I asked if I should go in and he said very abruptly. No just go. So starting Friday I was receiving call asking where the trailer was. I was called 3 times I went back on Monday to ask what was going on. The same man said oh I just put it in. Unprofessional. I was charged a late fee. So he said he would fix it. I will have to keep an I on it. This isn’t acceptable. So maybe the gentleman in Florida should teach the people in New Bedford great customer service.

Richard G.
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Keep up the great work

Michael R.
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Customer did not leave a comment.

MARCOS E.
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Exceptional customer service warm and friendly The attendants when far and beyond the call of duty.

Donald M.
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Customer did not leave a comment.

Jose M.
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Customer did not leave a comment.

Steve R.
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I found out afterwards that I’d been given the wrong 5x8 trailer than reflected in the paperwork.

Cody V.
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The location was not inviting. There should be music. It’s was awkwardly silent

Jakob V.
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Customer did not leave a comment.

Victor P.
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I would not change anything, the attitude of employees was very helpful and caring-- thanx so much

Diane H.
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Customer did not leave a comment.

sandra R.
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Kevin B.
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Customer did not leave a comment.

Scott D.
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I was very disappointed when my card was charged for another day after I already was charged for Xmas day when I didn’t need it for that but had to pick up the trailer on Tuesday because I needed it for Thursday morning at 5 am 12/26 . I picked the trailer up Tuesday after 12 and was told that I would be charged if I got it back by 3 pm on Thursday 12/26 . I returned the trailer by 2:15 pm and for hour and a half I was charged for a full day! On Tuesday they were so busy that the trailer wasn’t hooked up to my truck till 12:35 so I think this is a bad way to do business .

David M.
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Customer did not leave a comment.

Gene B.
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Customer did not leave a comment.

Lee T. | Overall Experience |
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The staff were very pleasant and helpful, showing us how to access unit and recommending packing products.

John G.
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Had a 9am appointment and they had the unit ready for me. Truck and trailer attached

Karen T.
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No one answers the phone. The one time over a three day period that I was able to get someone on the phone, they disconnected me. No one explained anything about the truck to me. The only positive was the location.

Brenda N.
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they overcharged me and they said i had to wait because it was the weekend to see credit well its thursday and no credit, ill be calling my credit card tomorrow

David P.
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Customer did not leave a comment.

Richard G.
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Keep up the great work

Brandon B.
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Customer did not leave a comment.

Stephen A.
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They didn't know how a trailer is supposed to fit and sent me back and forth to the dealer until UHaul national told them what to do. Wasted 3 hours!

Michael B.
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Customer did not leave a comment.

Brenda N.
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i had no choice to get it there, i was overcharged and now im waiting for my bank to show me a credit, ups took all the vans, i rent almost everyday and always a problem

Sheila D.
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Both Mgr. Michelle & Asst. Mgr. Paul strive to accommodate the needs of the heavy clientele at this particular location. And young José who intoduces customers to trucks is very patient and thorough. They all aim to please their customers. Perhaps add more staff soasto ease the pressure on the above-named individuals. Wish them Merry Christmas, too!

Billy M.
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Charged for reservation

Timothy S.
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Maintain consistency and quality.

nydia L.
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Customer did not leave a comment.

Scot F.
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I would love the opportunity to talk with someone, and share a screen shot from my.bisit yesterday 12/7. . The service from the start was horrible. The 24/7 didnt not work well and the direction where the truck was, did not even Complete a descriptive sentence. The keys were not outside the were actually inside where we needed to get help. The one person that was great was Paul the GM he was very helpful. So the key that was to be outside for the 24/7 pick up was not outside, we ended up working with Paul and being on our way. At drop off my husband and I were greated by one of the rudest most unprofessional individuals. We pulled in he walked up to the truck hopped in and the only thing he said was "any problems" then hopped out of the truck and walked away .. we assumed we should follow him inside and did so right behind him ( the guys name Is Michael) he opened the door and walked in letting the door close in my face, I turned to my husband in said I can't believe he just let the door Close in my face not even holding it. He continued to proceed to walk to the front desk area again Started to do something on the computer and looked at me and said to "did you say something" and I said " yes, you let the door close my face" not acknowledging me or what I just said, he walked over grabbed the receipt out of the printer, never going over the charges or say anything. He then threw it on the counter and continued to walk out of the building. I was completely caught off guard by the ignorance and and unprofessionalism of Michael as he walked right by both my husband towards the front door, I turned around and said to him are we done and he said "yup" and proceed to walk out the front door leaving us standing in the main lobby area with thh receipt that he threw on the counter. When we proceeded to go outside my husband stated to him that he was extremely ignorant and rude and unprofessional. During our time at drop off he never said hello, have a great day, here is your receipt with your charges, do you have any questions nothing, didn't review the charges nothing From the moment We had contact with Michael he was rude, never greeted us at the truck, he left us in the parking lot not saying would you like to join me inside, let the door close in my face, throw the receipt on the counter, never rewired charges And then proceeded to walk out of the building and leave us standing in the lobby completely blown away by the disrespect and and professionalism of your employee. I'm not sure how Uhaul is going to addressed this situation I do have a screenshot with the extremely poor write-up of where the truck was in the lot. The general manager Paul does have the screen shot as well and couldnt believe the directions either. It didn't even make a complete description of the truck location, I would love this to share the screenshot with someone so you can see it yourself. The keys were not outside for the 24/7 Pick up like they we

David C.
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Customer did not leave a comment.

connie P.
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Customer did not leave a comment.

Vanderlei F.
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Customer did not leave a comment.

Spence S.
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Customer did not leave a comment.

Robert R.
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Make sure the furniture cloths are provided. We asked to double check, and was told yes, but no cloths. Customer service was excellent understood the frustration and removed the charge and gave discount.

Jordan R.
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Customer did not leave a comment.

Roger B.
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accept cash payment I d.id not want to use my credit card but I had no choice.

Lizette R.
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The customer service specialist was awesome and patient.

Frederick H.
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It was a quick efficient friendly experience.

Betsy J.
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I picked up the truck in New Bedford, used it for 3 Hours, and returned it to New Bedford. Apparently it had been booked as a “one Way”. So I had hugely overestimated the mileage I had expected to use....didn’t use it, but because it was booked as a one way, I had to pay for all the mileage I estimated! furious!

Victoria A.
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Customer did not leave a comment.

Joseph N.
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Customer did not leave a comment.

Doug S.
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Terrible nonsense when you can make a reservation, have 3 people you are paying and a customer who spent good money on getting a job done and show up at 610am and be told.. Ohhh sorry your reservation isnt going to be ok because apparently this branch is not set up for this service... ? Then tell me I'm getting a $50 credit.. Is that getting everyone's time back?

Jessica L.
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I had a great experience. Quick to check in and get the rental and equipment. I returned it early and was credited the difference. I will be renting again once I move. I was very pleased with the service.

Bonnie G.
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Customer did not leave a comment.

Jonathan B.
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Customer did not leave a comment.

Gerard S.
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Improve overall maintenance. The truck I was in was in desperate need based on the sounds it made while breaking and turning the wheel. I would also suggest a pre walk through. I've had enterprise rental agents spend more time with me than the staff at uhaul. I was handed a key and told the truck was out back.

Jone S.
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Customer did not leave a comment.

Carl G.
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Customer did not leave a comment.

Kalyn R. | Overall Experience |
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The driveway/parking lot is annoying to navigate most times- where the loading/unloading doors are located are a pain to get to because of all the "one ways" and truck drop off zones.

Jessica A. | First Impressions |
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Very good service!

LORRI B. | Overall Experience |
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Your store manager, he was awesome

deborah l. | Overall Experience |
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Recommend friends to be extremely patient it takes at least 10 minutes until finally someone answers the phone.Trying to pay your bill there forget it call it in.This continues people will leave.

Lorna C. | Overall Experience |
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DUE TO THE EX MANAGERS NEGLIGENT;S MY UNIT & ALL MY STUFF,FURNITURE & TOTES,COMPUTER,MY LIFE:S WORTH IN THIS UNIT WAS RUINED BY,WATER DAMAGE & MOLD & ALSO MICE DROPPINGS ON EVERYTHING,

SHERLY F. | Overall Experience |
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Great people and great service.never had a problem

diane c. | Overall Experience |
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Staff was friendly and helpful. My first time using a unit and found no fault with them. Would go there again if needed.

kristen p. | Overall Experience |
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I've been using uhaul for many years and I'm always satisfied

No reviews have been submitted for this location.

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