Évaluations des clients U-Haul Moving & Storage of New Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of New Center

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Matthew M. le

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Le client n'a pas laissé de commentaire.

Charles F. le

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Le client n'a pas laissé de commentaire.

Sandra B. le

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Le client n'a pas laissé de commentaire.

Dorothy D. le

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You guys are magnificent.

jequoia w. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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Le client n'a pas laissé de commentaire.

Katherine H. le

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Great experience, good customer service and it was a quick process for pickup and return.

Kenneth H. le

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Continue with what you are doing now. I had a great experience with the staff and location and will return ( and recommend) for future rentals.

Nerissa I. le

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Not enough help and elevator issues too many times

JENNIFER N. le

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Properly train employees to avoid miss representation. This is what prompted my entire ordeal with Uhaul

Tyrellveira T. le

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Le client n'a pas laissé de commentaire.

Sascha R. le

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The way Uhaul promotes its prices makes it difficult to estimate the actual cost.

Kevin S. le

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I am disputing the so-called damage charges on my bill. I will not be paying them and I demand they be removed. Any damage that may have occurred to this vehicle happened after I dropped it off on the evening of September 5th around 8:10 pm OR the damage is to a vehicle I did not drive and is mistakenly being charged to me. Please fix this NOW. The general manager of this office was supposed to call me and had failed to do so. Check the security cameras. Any damage that has occurred (if there actually is any real damage) happened after I returned the vehicle. Thank you.

Alma P. le

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Great service

Donnise G. le

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The Baltimore location was very clean and the staff was very professional. The only thing I would ask if they can come up with better parking for customers picking up and dropping off. Wasn't that bad but not a lot of parking space.

Erin D. le

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Le client n'a pas laissé de commentaire.

carissa l. le

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Very helpful and friendly

MILTON C. le

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Very quick return process.

Christina H. le

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The service was great and I was in and out in no time, when returning truck in Battlecreek the place was close I tried to do the online return well that is not user friendly.

Geneva J. le

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Le client n'a pas laissé de commentaire.

Ron T. le

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Just keep up the good work. Employees had good personallitys. .

Christina C. le

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Customer service was on point at drop off. Personnel inside of office helped me get in and out quickly.

Tracie M. le

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Le client n'a pas laissé de commentaire.

TERRY J. le

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Friendly helpful staff. Reliable truck.

Alexander P. le

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Le client n'a pas laissé de commentaire.

Barry T. le

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Edna and Steve are both extremely helpful. They answered all my questions and both gave me information on alternatives in order to help me make the best possible choice for me. Great service.

Nash S. le

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Le client n'a pas laissé de commentaire.

Kathryn L. le

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Le client n'a pas laissé de commentaire.

Sandy C. le

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Le client n'a pas laissé de commentaire.

Cheryl S. le

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Extremely easy return process!

Josephine F. le

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Your staff was very friendly and helpful

Jayme B. le

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Everything reeks of smoke. The engine light came on- I was told 10 trucks needed their oil changed and my rental was one of them. I should not be spoken down to based on my gender.

Veronica M. le

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This location earned my loyalty because of the second to None kind of customer service! My hats off to the team leader?? great team

ANTONIO W. le

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No comments

Nathan S. le

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Le client n'a pas laissé de commentaire.

Kathryn L. le

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This storage facility had great loading areas, rolling carts that were available and felt very secure and clean. Would definitely recommend.

Alex M. le

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Wonderful staff and they were very polite

TAMIKA E. le

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Very pleasant experience I was completely satisfied

James H. le

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I have a few issues with this location, and it applies to any location I have ever used. 1) If I use the app to set up a rental, when I get to the location I have to go through the entire process again at the register. Why isn't there a way for U-Haul to get my info into the system so when I arrive at the location I can just get my truck? 2) You do not have enough help at your register. One person does not suffice when there are people renting, returning, and stopping your staff at any occasion to ask questions about what services you provide. 3) You need more staff on hand to help. I understand the daily operations are busy, then not. But when there is only one person available to do all the tasks, you an wait in line for upwards of 30 minutes. Meanwhile, the one person just keeps getting more things to do. Great customer service matters a lot, as does negative reviews on social media when the service is poor. 4) When you drop in and ask what is available, staff take down your number, promising to call you at a certain time and tell you "yes" or "no" on a truck return you may come get. But then they do not call. I am not complaining about the lack of trucks when I just stop in, that is what reservations are for, but when someone says they are going to call, they need to call. Sometimes people can just go to another location if they know nothing has been returned. Worse, they can go to another company altogether and not use U-Haul at all. Regards, Jim

Trenton G. le

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Everyone at this location has been very accommodating with my ever changing moving schedule. Would good them all 5 stars

Helena B. le

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Le client n'a pas laissé de commentaire.

ranell b. le

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I have had my storage for a year and five months, and never had a problem, every one has always been courteous.

Betty H. le

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except for the elevator

Garcia M. le

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Special thanks to the Assistant manager in the New center Facility She was wonderfull and very helpfull even after hours. If she's to become manager qhe has my vote 100 percent

Ericka D. le

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Fix the gap in the elevator please

joseph H. le

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Thank you!

ELLORIE S. le

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It was nice working with the friendly and knowledgeable staff.

Blaine D. le

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Very good facility

Noelle G. le

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Great service perfect for my storage needs.

GRAYLING R. le

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Good service

samantha d. le

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The staff is extraordinary however the system is difficult. They had difficulty finding my reservation despite me calling ahead of time to reserve the unit. The movers waited and I paid by the hour.

joseph H. le

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Thanks for being flexible / allowing me to consolidate my two storage spaces

Elizabeth T. le

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Would be great to get another elevator access to all floors as you build-out more spaces. The ability to get multiple clients to their floors effectively and efficiently is key.

CHRISTOPHER N. le

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was satisfied with my overall experience.

David S. le

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Daniel was excellent

April R. le

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Was issued the wrong truck then they gave me storage unit that was in use so I had to move all my stuff to the next floor. It took me 45 minutes to return with my things yet my entire process was 3 hr

Alisa B. le

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Steven Garrett Jr. And his staff were awesome for time I had my storage unit. I highly recommend this location to anyone who is interested in a storage unit. Thanks Steven for your professionalism.

Jayme B. le

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Amazing how only one person would actually help customers.

Cynthia A. le

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Elevator constantly malfunctions, emergency alert is disconnected - you may be stuck up to 20 minutes waiting for help. Staff attitudes rank from disinterested to outright foul. Would NEVER recommend.

Donnis B. le

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Great staff, very knowledgeable, polite and helpful.

Cynthia R. le

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Very friendly

Versa W. le

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My card keep having to be reset and that was annoying to keep having to go to the front desk while moving.

Jeffrey S. le

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Very professional. Very clean

Courtney T. le

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Young Mr. Garrett did a excellent job his staff was the best, from the young man outside cleaning and moving the trucks to the young lady that took me up stairs to see my unit.. they were the best!

Zehra H. le

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Staff was very helpful and accommodating, vehicle and storage clean and functional, but wait in line significant

Donna C. le

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Very unorganized, . I was inconvenience trying to get my things into my storage unit. Could not access into the building so I could unload my truck. Now I have the truck another day and have to be inc

carissa l. le

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Very friendly service. Only downside was that only one person was working the desk and they had to keep answering the phone, which slowed down the check out process.

marcus m. le

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Staff is pleasant and helpful.

Kenneth D. le

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it was a pleasant experience!

MICHAEL L. le

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Everything was good except when the ubox arrived at its final destination. Box to badly damaged to pickup or deliver. Box did arrive weeks earlier than promised. Notified the morning is pickup.

kyra e. le

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No team work or respect for time

PELECIA P. le

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Only concern, if the key is lost, the facility does not have or cannot make a spare key for the contractor. The Uhaul road service does not do keys for the contractor. The only solution a locksmith.

Pamela R. le

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Great experience, the staff was excellent.

Antheny W. le

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the associate helping me was very knowledgeable and helpful while also juggling multiple tasks.

Pablo B. le

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Clean and secure. Great customer service.

Marie V. le

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I’ve used this U-Haul location on and off for about five years. I haven’t had many issues, which is why I chose to stay with them for so long. Staff is kind. I highly recommend this U-Haul location!

Stacy R. le

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It is very convenient to Wayne State. Great for summer storage.

Samantha B. le

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I just think that you always need to have one more person working. This is a very busy location and there always seems to be a wait. The employees are all very professional and courteous

DAVID T. le

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I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.

JERMAIN J. le

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Didn't have the unit I reserved available as quoted.

meaghan m. le

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The staff were all helpful and friendly. It's definitely a unique and interesting facility. Only complaint would be other patrons that did not close freight elevator resulting in longer waits to move.

ernest w. le

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The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!

latricia r. le

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U-Haul service was good. I rate it 4 stars.

CHERYL C. le

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Very knowledgeable.

Chris M. le

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Very Great Customer Service Thank you very much

alex c. le

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Although I had the unit about 8-12 mos, the non-working elevator, no 24hr access, & not being able to speak with someone at the store when I needed to were the only frustrating things I experienced.

Raymond C. le

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Superb facility, just didn't require stoage any longer.

CATHERINE C. le

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It was too difficult to reach my local office to let them know my unit was empty. i live out of state. It took more than 5 calls.

AZAD G. le

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U-Haul crew forgot to remove our credit card from the account. After two months still receiving bills from U-Haul.

Samantha B. le

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Really great process. The parking situation can be a little tricky but overall very pleased with the facility. Also there needs to be enough staff to handle all the needs of the customers.

Cana O. le

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I'd recommend this facility to anyone who has storage needs.

Frank P. le

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The people were helpful and nice enough. However loading carts are all very small and the mattress cart as well was made for older smaller mattresses

Jayme B. le

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Please see my formal complaint. Reference id: 1963650

Rasul M. le

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I wish it was a better way to handle when it comes to the elevator, especially when someone leaves the door open.

KEVIN F. le

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Great job Michael. Keep doing your professional skills at UHAUL.

CHRISTOPHER M. le

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My only suggestion is an upgraded elevator that can be more easily resolved if someone leaves the door open on another floor. Otherwise, great facility! Thank you

Lauren A. le

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Drop off was a little confusing but the location was easy to find!

YOLUNDA T. le

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Excellent service

brett f. le

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Great place

Andrew B. le

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Understaffed and unable to provide adequate level of customer service. Service elevator unreliable. We hired movers and had to manage their time around the 1 unrelible frieght elevator.

aletha s. le

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Great professional

TOSHIA D. le

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Will definitely come back if needed

TIFFANY E. le

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Thank you! For all your consideration and help. Respectfully, Tiffany Ervin

Raina P. le

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This location is VERY BUSY!... they need more staff at the front desk... other than that excellent.

Brandi B. le

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It was better than I thought. Very secure and clean!

john v. le

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Excellent friendly and courteous staff