Customer Reviews for U-Haul Moving & Storage of New Center

Évaluation :

3

Location was nicely stocked. The staff was rude and unknowledgeable. Poor customer service.

Évaluation :

5

Everyone there was competent and helpful.

Évaluation :

1

I lost my keya

Évaluation :

1

The employees were too busy talking to each other inside the store to simply ask why I'm standing at the counter. I was the only customer in there. A simple "hi" to acknowledge that I'm there would've been nice, but I guess they skipped that part in their job training. Had to grab their attention just to ask a simple question. Wish I could get paid to ignore people and gossip on the job while sitting down. Some gangly white dude took my keys in the parking lot and made a comment about how I was blocking in a FedEx driver that they let park in the dropoff bay 40 feet away. As if that's my problem. Had a feeling if that weren't the case I would've just sat they're anyways, so I'll take it. This site is unprofessional, unorganized, unfriendly, and honestly only in business because there's no alternative nearby. Absolutely dreading having to use this location again just because it's close to me. Can't believe this place isn't still making crackers with how flat their service lands.

Évaluation :

5

Trying to locate a phone number for this location to talk to an actual person is not easy. Google Maps doesn't always show your location and or business info. I use your vehicle rental frequently and have been impressed each time with the staffs vigilance over the New Center location. The owner is on top what's happening there. I've personally observed his skill and calm assertiveness while dealing with the day to day responsibilities that come with business ownership, t This guy gets it, and the store shows it! BRAVO

Évaluation :

2

Truck had garbage in the cabin when I picked it up. Drop off experience was poor too. Staff was rude, didn't communicate process (left me standing there), and recklessly moved my truck to a different location in the lot. I could hear the tires squealing as he accelerated around a turn. Was pretty shocked by this. Had to hunt him down to make sure I was good to go. Great prices, but might not be worth it next time.

Évaluation :

4

The service was great. The uhual had broken side view mirrors

Évaluation :

5

This is a large Uhaul storage and truck rental facility. The employees always take time with each customer to explain the rental details! Also, there is always great customer service at this location! Thanks!!

Évaluation :

3

This was the first time I rented from uhual where no one walked me out to my truck or showed me where it was. I finally went in to get help because the license plates didn't match up . But the attendant said we look for another code and pointed on receipt. WTH? How would I have known ? This was the first poor experience I've had at this location . 10 out of 10 times I have an excellent experience using the location on Baltimore . over a dozen times in the last few years probably closer to 20-30 times I've been to this location. Unfortunately I was disappointed with the service this time.

Évaluation :

3

When I picked up the truck the gas tank was empty. Gas light was on. I made it to the nearest gas station and put $60 in it. This brought it to a half tank. A shame that I had to almost double my payment just so I could leave the parking lot basically.

Évaluation :

5

It was excellent

Évaluation :

5

Amazing team working in a busy and logistically challenging location (nothing another couple of acres couldn't solve). Bravo!!!

Évaluation :

5

Y'all are the best! Would never go anywhere else.

Évaluation :

4

Assure adequate staff are present, have staff walk through the full rental process, such as gas replacement, hours, etc. The confirmation text specifying the time the truck was due for return came through while we were en route to return the vehicle, which suggests a significant delay. Before driving off with the vehicle and when checking in, there needs to be a bit more attention or courteous service. Everything felt like the customer was on their own, and maybe that is the approach, but there needs to be more balance.

Évaluation :

3

The 99. A mile really ran up the bill

Évaluation :

1

This was my first time at this location. I booked a truck online, approached the counter, was not greeted and was immediately told I'd need a credit card for the pick up truck. From here on out my girlfriend and I were treated like crap. I asked if we could do cash, dumb question but a week of stress from moving will do that. He gave a rude remark back which was I replied I wasn't trying to make his day hard and he told me I was. We left only to find out you can rent trucks w debit card just has to be 10ft or bigger. The gentleman never mentioned that. I'm in the worse situation possible as I have to be out of my place in 48 hrs so I'm counting on the reservation. Then I go back to talk with another gentleman who has 0 personal skills and not only didn't help or offer any assistance to the product they're selling and proceeded to tell me they had 10ft trucks. We leave again, this time maybe for a maximum of 10mins. Since I'm dealing with terrible service I take things into my own hands and go on uhaul.com and try to book a new reservation for a box truck just seeing if a miracle happened and the employees were just incompetent. Turns out there was a truck and the reservation went through. So we head back and now are talking with the First Gentleman. He immediately makes a comment when we're at the counter that we got lucky and took someone else reservation that was booked. Beyond rude and how in god green earth did I choose to take another persons reservation!? He's just being completely rude at this point. The rest of the process went through smooth because it was after hours when we returned and didn't have to deal with any employees. The First Gentleman I mentioned was a tall man with thinning hair on the top and a pony tail. I never wrote reviews or give feedback like this because I know sometimes it's just a bad day but this was pretty bad I n my experience with anything customer service related. Especially when your dealing with moving, and trying to guarantee things are on time.

Évaluation :

4

Some time they are short staffed at the desk, so I generally leave and come back later. Other than that they have been very courteous and efficient.

Évaluation :

3

I was told by the salesperson that there was no first month free. Yet online I see there is an offer first month free. I am very disappointed to find that out.

Évaluation :

4

The staff was very professional and well informed of the process. It was very simple and seamless.

Évaluation :

5

We used this facility as a place for my college student to store things over the summer. The staff was helpful and it was very convenient.

Évaluation :

4

Have employees talk and treat customers with more dignity and respect...

Évaluation :

5

Doug made my experience with dropping off early easy to handle. The other guy didn't catch his name but had long hair and white was not trying to be helpful with the process and basically said if it was up to him he would deny any additional drop offs for the day

Évaluation :

5

Continue to have friendly and knowledgeable people who know the equipment and how to talk to people. This team was awesome, especially the young lady that assisted me, they really are a great Team! Glad I chose this location. Joe Ann Walker

Évaluation :

5

Employees a little short with customers at times, but never had a problem here.

Évaluation :

2

They are always short staff and parking is terrible

Évaluation :

4

Not allow cargo vans to be reserved and paid for with a debit card. I specifically needed a smaller vehicle for the overcrowded narrow streets of Hamtramck. Not a good customer experience to complete the self-pick-up in the app, only to go thru the process again because a credit card was needed for the cargo van which I do not have. Leaving me stuck with a larger truck that I specifically did not want. Also the ignition was extremely difficult to turn - had to wiggle the key around to find a sweet spot. Very frustrating while moving, and I believe most will agree that moving is not a fun process.

Évaluation :

5

The service I received during my truck rental process was phenomenal. The team working at the U-Haul New center location were excellent.

Évaluation :

1

I will say the manager was helpful and uhaul is lucky to have him , the unprofessional and disrespectful employee that accepted the truck shouldn't be working in an industry that customer service skills should be a requirement. I'm sure I'm not the first to address the concerns about this employee and if HR hasn't take action then it's safe to say that other customers will continue to experience the unfortunate representation of this uhaul employee

Évaluation :

5

All good people at this location

Évaluation :

4

I ordered a cargo trailer and the equipment was old and rusty. Needed lubrication to help it move and lock in place. It took me 20mins to close and lock the trailer with help of an additional person.

Évaluation :

2

Guy at the counter was very very unenthused, barely explained things , and told me my truck would have a quarter tank of gas and that if I return it at a quarter I'd get a reimbursement, I get into the truck which I had to search all over for and it's on E , I left it at a quarter tank though . The dolly seal to charge people was already broken when I got into the truck , and the driver door felt like it doesn't close all the way for some reason , like someone had broken into the door in the past

Évaluation :

1

The Representatives gave false information even after I was told to use a credit card number to reserve a U haul and pay cash during pick up and they were very disrespectful I was truly disappointed

Évaluation :

4

Staff was having a problem with the system other than that everything was good.

Évaluation :

3

Cargo area of the van was very dirty. I swept it before we could use it.

Évaluation :

5

Keep up the good work.

Évaluation :

1

Reservation was totally incorrect and I was treated like an idiot. Van was filthy. Would not recommend whatsoever

Évaluation :

5

Continue to provide good friendly service.

Évaluation :

5

Craig and his assistant manager collaborated together to ensure my rental was clean and ready for use. Great team effort!

Évaluation :

5

Good customer service

Évaluation :

5

Will use again. Seamless process!

Évaluation :

4

Courteous service. Service could be faster.

Évaluation :

3

There was a lot going on at the desk.

Évaluation :

4

The procedure for storage could have been explained with the key card access.

Évaluation :

1

Truck was improperly maintained and I got a flat tire

Évaluation :

5

Great service

Évaluation :

4

Only one counter person working. He was great but obviously overwhelmed. Took 25 minutes to secure our uhaul after we reserved on line. Also, truck drove like a hooptie. Wouldn't go over 50, a lot of play in the steering wheel and very jerky.

Évaluation :

5

I have rented.trucks from this location for at least six years and I have rented from other locations but never go back! This is the best location in Wayne County! Craig, Doug, Daniel has Family Status. They insure Um taken care of! Now that's great customer service! Thank You Uhaul!

Évaluation :

5

CSR was awesome and quick. Vehicle was as promised. Transaction went smooth with no hiccups. I will do business there again.

Évaluation :

1

There were multiple issues with STORING MY POSSESSIONS there. First, management was NOT HONEST with how my units were handled. They TOLD ME that they did not EMPTY OUT UNITS THEMSELVES. THAT WOULD BE UP TO THE RESIDENTS. However, when a unit I had (I had 3 units) was checked, it had been cleaned out (by them) and was re-rented (unbeknownst to me). Secondly, the place was A MESS during CONSTRUCTION. The elevators usage was atrocious and management was absent. Thirdly, they charged for even the minor things like THROWING OUT ITEMS. I WOULD NOT recommend this place. If this is a representative of U-HAUL, I would use another company, such as PENSKI.

Évaluation :

3

Your employees could be a little less angry and more receptive to customers when they ask simple questions, they should never look a at a customer and not greet them. The store was really clean however the van had dirt on the inside and the van was really dirty on the outside. The customer service guy should not address customers but their first name with Mr in front of it. (Mr First name) is not only inappropriate and insulting but unacceptably inappropriate! I will never rent with Uhaul again and this company should be lucky I don't file a harassment lawsuit. I'm sure this will message will not reach anyone of importance so I'll be following up with an email to Uhauls corporate office.

Évaluation :

5

The only problem I had customers will back in to unload their boxes crooked. making it difficult for the next person to back into the parking space. other than that, thank you for your service.

Évaluation :

3

The young man checking the trucks in was very helpful and polite.

Évaluation :

5

Instructions beforehand of where to park the truck, especially for those dropping off after hours like myself! The parking lot is tight and I wasn't 100 % sure if I was parking my truck in the right spot and it'd be helpful to give clearer directions on where to leave it in the lot as to not disrupt the usual flow of it.

Évaluation :

5

This location has to be one of the busiest locations. The workers work non stop! They are ALL friendly and helpful! Especially the manager and the guy Jamal. I appreciate of the accommodations and help for the past 8 months. I will definitely recommend this location to anyone!

Évaluation :

2

Had some hiccups with returning a truck. One of the staff did not log that we dropped it off on time.

Évaluation :

2

Guys working seemed very pushy and not concerned about people and more concerned in pushing us to do it all on line so they don't have to deal with it.

Évaluation :

5

Patient and accommodating service from Daniel & Doug

Évaluation :

5

Douglas Hill was patient and had great customer service.

Évaluation :

5

One of Detroit’s finest! I absolutely recommend!

Évaluation :

5

The staff had amazing communication and made sure delivery times were scheduled at the correct times. Really loved all members I interacted with at this location!

Évaluation :

5

It was starting to get too expensive to store my stuff. Had to think of other storage options

Évaluation :

5

Everybody was great, friendly and very helpful

Évaluation :

5

Everything was seamless. The staff (Black male) was very nice and friendly! No complaints.

Évaluation :

5

Everything was wonderful

Évaluation :

3

The 17' truck rented had standing water in the door handle and had a damp odor. It drove rough as if it had transmission/ gear issues @ 188843 miles. The only bright spot about this rent was the patience and calmness of the clerk (Douglas) during the initial process. This was my first time renting from this location not sure if I would recommend it.

Évaluation :

5

Both the gentleman who checked me in and the gentleman who processed my return were phenomenal! The first was so personable and helpful, the second was super efficient and also helpful in answering my questions. This was a 10/10 experience. Bravo to your staff! (Ps: guys I'm so sorry that after a very long day I've forgotten your names! I hope you both get recognition.)

Évaluation :

3

My only problem was the extraordinary length of time I spent at the check in desk. My original customer service person was Jamal and although he was nice he seemed swamped with multiple concerns and issues. There was a fire alarm that had to be shutoff and he had new employees checking people in and had to walk them through the process while trying to attend to the alarm and other things. But otherwise he was very knowledgeable and friendly.

Évaluation :

5

I'm just wondering why I didn't get one more free

Évaluation :

5

Great Team! Patient

Évaluation :

5

All the people at the location were fantastic. Don't know how u could get so many good people in one spot.

Évaluation :

2

The agent was actually falling asleep while processing my rental.

Évaluation :

5

The experience for me was great. Keep up the  work.

Évaluation :

5

The service that I received was excellent. There were problems on my end and your agent Douglas Hill was very patient and helpful throughout the process. He is a shining example of great customer service and should acknowledge for his professionalism.

Évaluation :

5

Very informative and helpful. Thank you, have a blessed day and stay safe.

Évaluation :

5

Mr. Jordan and Mr. Frank addressed any needs I had in a prompt and professional manner.

Évaluation :

5

I will highly recommend the services.

Évaluation :

4

Over all my experience was good

Évaluation :

4

It was very hot, but besides that I really enjoyed my experience.

Évaluation :

5

The staff was friendly

Évaluation :

3

My first time renting a storage unit and the staff just seemed like they didn't want to be there. There are so many security measures and I was not given a tour or training at all. Had to rely on other customers to show me what to do.

Évaluation :

4

They are often under staff which makes to wait time excessive for service

Évaluation :

5

The staff person assisting me was great. I didn't get his name, but he was a middle-aged white guy.

Évaluation :

1

Very unprofessional and the general manager need to be fired!!!

Évaluation :

4

Great facilities and staff. The only issue was the elevator which was not always working. Could use a second elevator or stair access.

Évaluation :

5

No comments to add

Évaluation :

5

Unfortunately my finances dropped that's the only reason I couldn't maintain. I lose my things because of my finances. Your service was great. I really hate I lost my clothes and my Baby pictures. I just have to move on. Thank You for your services

Évaluation :

5

Management was very helpful when i needed assistance

Évaluation :

4

I was in my storage unit for over five years, early on their were problems with the freight elevator but once they got that resolved, every thing else was on point. No rat poop or other hidden surprise in my unit. "Nice job".

Évaluation :

5

March 24, 2023 At 899 W. Baltimore, Detroit, MI U-Haul location Jamil (?/spell check) and location manager were personable and professional, as well as knowledgeable and timely (regarding my online reservation to rent a storage unit) as each one (individually): 1. provided me with information and demonstrated how to gain access to the unit 2. accommodated my need (which included modifying my contract) to change to a larger unit. NOTE: I am a returning customer; 2021 and 2023. On a personal note: Although I do not like having to store away my things - again, I - do - appreciate the services U-Haul provides which helps reduce the stress of this experience.

Évaluation :

5

The workers were professional, effective and helpful. They went above and beyond to help me. I would definitely recommend this location to anyone who is looking for storage space

Évaluation :

3

I loved that it was indoors, and I did not experience any property loss due to theft or rats.. but a few times I came lights were out, and it was super creepy ...and the elevator needs to be replaced, literally it was down more than once and I had to walk up to my unit like 8 huge flights of stairs, I was in pain after that and it would be helpful if there was more than 1 elevator it gets so crowded so quick. The staff was nice so no complaints there. If the elevator wasn't so old it would be a 5 for me, but it's old and unreliable so I would not recommend in case anyone needs to access their unit, you may be out of luck. Those stairs to the 6th and 7th floors are horrible.

Évaluation :

1

Terrible facility. Elevators were often broken and I'd have to come back another day. Often, there was rodent feces in halls and on the carts. A couple times there was a cockroach in the 4th floor hallway. I was always worried people are would be in my stuff in the storage unit. I'm glad we found another storage facility and could close our account.

Évaluation :

5

I spoke with Doug Hill on Friday, when I was canceling my rental. Doug answered all my questions, was professional and personable, and even though it was after 6pm he didn't make me feel like my call & questions were an inconvenience. I would highly recommend your services just based on my interaction with Doug! THANK YOU!

Évaluation :

5

The only negative is minor. Being charged to throw something away in the dumpster can be rough. Sometimes you find something in your unit that you realize you don't need and you have no place for it. Having to take it off site isn't always easy, especially if you picked up other things, and now you have to find a place to dump the item.

Évaluation :

4

The biggest issue was the only one available elevator being broken the month I was hoping to move out. I was compensated for my inconvenience with a free month of rent, so I was not update with overall service provided. However, it would be disingenuous to say it was perfect. Overall, 9/10! And staff very helpful

Évaluation :

5

Thank You You guys are amazing Will return and refer friends and family

Évaluation :

1

The elevator was broken the two days I tried to access my storage unit on the 6th floor to move in. I had a truck rented and a delivery scheduled, but was unable to move in due to the only elevator being broken with no estimated time of repairs. I had to rent another storage unit at a different facility. Called to try and get my rent refunded and no call back.

Évaluation :

1

One week without elevator This issue cost me a lot of money because I cant get my tools and my work things. Manager is so rude and dont have any solutions. I request for dont charge me this month but he ignored me. I dont recomend this place for nobody

Évaluation :

5

Staff is always friendly and helpful

Évaluation :

5

Had no issues from day 1..

Évaluation :

5

My company had the same storage unit for almost 3 years. Staff was always friendly and helpful. When my company first wanted to rent a unit long term, the owner went out of his way to make sure we had enough access cards and 24hrs access free for the first year. My first thought about 24hr access was - no need for that. But we needed after normal business hours plenty of times and it was well worth the money. Last day of rent I seemed out the owner to shake his hand and look him in the tonsay thanks for the great service.

Évaluation :

5

The staff were always incredibly helpful and available--and they are busy folk. I was there a lot, moving out of my facility over a five-week period, and they always tended to my needs as soon as possible and knew exactly what they were doing. It was super easy getting in and out of the facility and renting vehicles as well--which I did three times. The location--right off the Lodge Freeway--is also superb and easy to get to. I would highly recommend U-Haul to anyone who wants to use them for storage.

Évaluation :

4

Very nice n helpful

Évaluation :

4

Some of the questions I answered were not exactly yes. I was engaged by the Baltimore-Detroit location for at least two years. Prior to the management changing, I would have said no to at least questions 1, 3, 4, 6. Prior, I was annoyed with Uhaul. For every couple of months, I kept receiving notices of an increase in storage unit fees. Until, I demanded to see my contract with the verbage justifying this reason. However, the last couple months I noticed after the change in management, I never received another notice. Also, I noticed the access to the building and security was upgraded. This was good. On the contrary, it would have been nice to have at least 24 hr. access, considering I had two units at the same time, in addition to a Ubox. If there is anything Uhaul can improve on, is offering discounts and benefits to customers who have multiple products/accounts, including time invested in services. I had three types of storages and rented all the vehicles within a 3-6 months spand. A little more TLC to your faithful customers is suggested. Also, when services or products are not avaliable, offering alternatives to accommodate customers is an area of need. Regardless if the facility is an independent franchise, it is still Uhaul. I experienced a few occasions a vehicle was not available. Or when I was inquiring about storages, there was no assistance in locating another facility when none were available. I had to leave the counter and go look for another. I ended up waiting until one came available. Getting a little more assistance with finding an available location or being referred to the general number was better than just being turned away. Last, it was great having consistent employees present. There were 3 men, who were my "go to" for assistance. They were the face of Baltimore-Detroit location. Otherwise, my experience overall not bad at all!

Évaluation :

2

The signage and instructions were not intuitive or clear. It took me quite some time to figure out how to get into my unit and I had to ask for help from the front desk. I did like the free lock though.

Évaluation :

5

Very friendly dealer

Évaluation :

4

The storage unit was great the general manager could work on being more friendly.

Évaluation :

5

Due the lack of available storage units during the pandemic, I was forced to use this location. Its a very large facility and access to it felt intimidating at first. As a biz owner I've leased storage units all over the country. However, Mr Garrett & his Uhaul staff are truly the best I've ever worked with. They were very caring & accommodating to my needs even when I fell behind paying my unit fees. They really worked with me & offered me reasonable solutions unlike some storages companies who try to gouge ppl with late fees, etc. Again, I want thank you so much Mr Garrett Sr & Jr. I really appreciated your customer service and everything that you & your staff did for me. May GOD BLESS YOU ALL! ✝️李

Évaluation :

5

Easy. Fast. Incredible customer service!!! Thank you Uhaul!!

Évaluation :

2

The facility did not have an adequate size storage unit available and sent us upstairs to a unit already being used. The clerk seemed disinterested in what we needed

Évaluation :

5

It was challenging this time, but I had your staff support so I made it through because I received a notice of cancellation the morning of my move. I was shook because I didn't cancel my storage reservation. I cried. Customer Service KaTiffany worked diligently to locate me another unit, she was professional and polite & actually worked to calm me down and get the job done. I can't thank her enough because my move would not have happened if I didn't have no where to store my things.

Évaluation :

5

The staff was amazing from greeting to leaving. I had a special request for a particular service and the Manager Brain was able to assist with that. Later while purchasing items for my storage unit and move, certain items weren't in the system. The team was able to ensure that I was still able to get what I selected. Later I was walked over the the check in/out system and instructed on how to use it. Lastly, I was walked to the elevator and shown how to properly operate that as well. The entire team made me feel confident in using the equipment and getting in and out after-hours in a safe manner. White glove service all around.

Évaluation :

5

The UHaul team was very supportive and accomodating. Merci.

Évaluation :