Évaluations des clients U-Haul Moving & Storage of New Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of New Center

Cote générale :

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May K.
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Le client n'a pas laissé de commentaire.

LAMARR B.
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I need the multiple holds released and put back on the payment method used for this rental immediately.

Darryl M.
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Le client n'a pas laissé de commentaire.

Perez J.
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Good customer service. They'll work with you to meet your needs.

DUVALL MONTOYA L.
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Hassle free simple rental process, I'll definitely patronize this location again when the need arises again. 💖

Bernard B.
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Le client n'a pas laissé de commentaire.

Caherine R.
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I have rented trucks and trailers from this location many times and I have always had a good experience. The staff is friendly and helpful. They have had to fiddle with my hitch and light connector on a few occasions and it is never a problem, they are always happy to help. I will definitely continue to use and recommend this location.

Carlee F.
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Le client n'a pas laissé de commentaire.

Dustin P.
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Le client n'a pas laissé de commentaire.

Keith B.
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Le client n'a pas laissé de commentaire.

Anastasia D.
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Le client n'a pas laissé de commentaire.

IVY S. | Premières impressions |
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The elevator process of having only 1 needs some thought. Can make the whole coming & going wait time stressful !

Joseph S.
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Le client n'a pas laissé de commentaire.

RODERICKSTEVEN R.
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Thanks!

EVERETTE DWIGHT C.
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Le client n'a pas laissé de commentaire.

Gregory G.
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I was upgraded to a 10' truck, which I originally reserved but was downsized yesterday. The cargo van was returned as it was (only had it two hours) at a half tank. The truck was given to me at 1/4 tank.

Mark D.
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Le client n'a pas laissé de commentaire.

Jerome R.
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Le client n'a pas laissé de commentaire.

TEJASKUMAR P.
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This location staff really good

DENZELL VERLANDE L.
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Le client n'a pas laissé de commentaire.

Blake W.
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Le client n'a pas laissé de commentaire.

Benjamin D.
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I NEVER get the dolly I pay for with uhaul

Eugene C.
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Customer service is great at this location.

MARK WILLIAM C.
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No suggestions. Excellent experience.

Tim H.
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Not much to say about the rental. It was there, clean and in great working order. My only feedback would be two fold. I could not check in online as I'd forgotten my password. The method for resetting it would not respond with a code to either my Email or Phone no matter how many times I tried. Both times I rented recently I received a request for a review AT 6:00 AM on a Saturday. You should make your review request between 9:00 AM and 8PM or something equally as reasonable because being woken up by the request in the early AM was NOT appreciated.

Gregory G.
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Always used uhaul at different locations, but this has been the best location I've used by far. Thank you

Eugene C.
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Keep up the good work.

GREGORY LOUIS G.
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Le client n'a pas laissé de commentaire.

Roy G.
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Great service

THERESA B.
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Le client n'a pas laissé de commentaire.

DOUGLAS ALAN B.
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A very professional staff, good listeners, experienced, helpful, and cheerful, which means alot.

Veronica A.
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Excellent

Dorthea T. | Premières impressions |
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The General Manager was rude and lacked customer service skills. She was inconsiderate and condescending. I wouldn’t recommend anyone to go to that location. Horrible experience.

Tanner B.
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Le client n'a pas laissé de commentaire.

Makeda J.
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Le client n'a pas laissé de commentaire.

Joshua W.
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Le client n'a pas laissé de commentaire.

Waleed A.
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Le client n'a pas laissé de commentaire.

Chastityrenee R.
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Nothing everything is above-normal

Lisa M.
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Le client n'a pas laissé de commentaire.

Jeffrey S.
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Le client n'a pas laissé de commentaire.

Jeffrey D.
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Le client n'a pas laissé de commentaire.

Aaron K.
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Le client n'a pas laissé de commentaire.

Kevin S. | Online Move In |
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Le client n'a pas laissé de commentaire.

Deborah B.
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Le client n'a pas laissé de commentaire.

Lanay G.
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The vehicles I rent from this location are always clean and the process to rent is simple. My last rental was scheduled shortly before pickup and I wonder if this is the reason that it had not been clean. In light of this, pandemic I think that step should never be missed.

MARY O.
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The 10 foot truck I had ordered was not available at the time of pick up. I had to take a 15 foot truck which was too big and cost more for gas. Windshield wiper broke 10 minutes into my 5 hour trip setting me back one and a half hours.

Kenneth G. | Premières impressions |
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Friendly staff and professional. Very helpful and knowledgeable about moving equipment and supplies. 👍🏾👍🏾👍🏾

Leahfaith-Willim S.
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Le client n'a pas laissé de commentaire.

YOLANDA DENISE T.
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Make mobile pick up more user friendly. If problems occur when reserving a truck for a mobile pick up drop off time allow it to be fixed with no problem.

Marijuana W. | Premières impressions |
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So far everything was great using this facility. The desk clerk was wonderful and very professional. Every thing met up to my expectations. Thank you.

SHANIKA C. | Expérience générale |
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Convenient, clean, and the staff was always courteous and helpful.

jason U.
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Was hoping I would get an easy way to provide feedback. First, the facility and process here was absolutely amazing. I did have to wait about 10 minutes on line as there were only two attendees at the counter and the line was pretty long. Checking out took less than a minute. The primary reason I am writing is to provide positive feedback on Daniel. Im a business owner and finding good employees is always challenging. Daniel should be commended on his work ethic and customer service skills. He noticeably cared about getting things done properly and to make the process smooth and efficient. Id appreciate it if this comment doesn't just fall into a void and that management would pass on the positive feedback to Daniel. If I could get a callback when thats been accomplished that would help me know I did t waste my time typing this out this am. Overall thanks for a great, fast and efficient experience. Jason Urso 612-638-7887

aaron w. | Expérience générale |
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I would use this location in the future. Only potential issue were some long wait times on the phone to make monthly unit payments, but that is understandable when things are busy during certain times of the day and week.

John W.
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Le client n'a pas laissé de commentaire.

Tina C.
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Le client n'a pas laissé de commentaire.

Juan N.
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Le client n'a pas laissé de commentaire.

Elijah E.
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Outstanding job

DELORIS G.
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Maintain the same high quality of service you are already providing.

Larry R.
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I was unable to use the smart phone check in, we took pictures and were in a line of vehicles that had been returned. I suggest that installation of a touch screen on the sight allows for technical issues such as we experienced when we wanted to return the vehicle to be averted. Also because I was the person renting on my husbands account, he had his phone so we weren't able to complete the transaction. I also had a problem that when I needed to switch times on the reservation and I had to have permission from him to access information but I MAKE SURE THAT YOU GET PAID WITHOUT HIS PERMISSION. So I want to continue to do business with UHAUL but if I share the same address as the person who's name is on the account and same name I want to have access as needed. Thank you, Venita Reed.

Willie G. | Premières impressions |
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I could not access my unit when o needed to.The employees gave me wrong information.The gm manager had a bad attitude.Not good customer service skills.He should not work with tbe public.Thank you.

Kailah W.
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Maybe an after hours return video playing after purchasing the UHaul truck within the facility. Otherwise, everything was amazing and self explanatory.

Randolph W.
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They were friendly enough, however, the equipment that I was given was very old, rusty, and the tire blew out midway through my trip on day one of my rental.

Eric H.
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Le client n'a pas laissé de commentaire.

MICHAELLEON F.
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Customers need to make sure that all their equipment is there gas mileage match with paperwork before leaving the Uhaul. Very unsatisfied for the first time with U-Haul I would never go back to that location again

Brittney R.
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Staff is very helpful!!!

Sundeep Varma G.
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Le client n'a pas laissé de commentaire.

Elijah E.
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Excellent service

LaTuna W.
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Le client n'a pas laissé de commentaire.

Ruth B.
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The availability to Change credit cards on line

Ulysses W.
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The guy that signed me in was excellent customer service I recommend him a nice Christmas bonus

GEORGE THOMAS C.
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Steven and his staff were extremely efficient and courteous. I use a truck every year at this time and this crew was the best. Keep up the good work

Dominique U.
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The 12V outlet for the phone charger was not working. We we're able to use the actual plug in.

VICTORIA L.
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Steve was excellent! When I called to confirm, he was patient as I talked through the size of the truck I needed.

Shawn B.
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Le client n'a pas laissé de commentaire.

Elijah E.
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Excellent service going back next week

JEFFREYPHILLIP G.
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Le client n'a pas laissé de commentaire.

Tiffany H.
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They work fast in beautiful

Shane H.
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1st as I pulled in there were dumpster divers going crazy in your trash which was sort of disturbing being it was dark but not even late at this point. I was unable to locate anyone associated with uhaul amongst the large number of people just there wondering around. When I finally did locate an associate, he was very rude when I asked where I should put the truck and finally just snapped "park it over there, leave the keys in it, I don't care." I was very happy just to get off the property and away from all the strange commotion. I will not come back.

Rosalind C.
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Le client n'a pas laissé de commentaire.

Christine C.
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Daniel provided great customer service.

NANCY R.
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It seems unacceptable that we should have to wait 90 minutes for assistance.

anna L.
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Le client n'a pas laissé de commentaire.

Jeffreymichael S.
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Best Uhaul location around with an unexpected occasional free day with the purchase of regular rentals.

CARTHEL J.
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They were not able to provide any of the dollies, nor did they update the system to reflect the charges being removed from my bill and I was charged for items not received. They were not accommodating at all.

JARRET S.
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Have someone back the truck out or have them parked so they are easier to get out.

Michael P.
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Hard working staff but could have used another team member!

Elijah E.
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Excellent service

Philip D. | Online Move In |
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I was unable to apply my free month of storage coupon during the online move-in process.

Salena N. | Premières impressions |
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When I arrived (after hours) to place my things in storage, there was a lock on the unit that was rented to me earlier that day. I still rate my experience above excellent because, the staff more than made up for the error. -They did not charge me for keeping the truck overnight -They gave me a credit for the inconvenience -Any time I've visited this location, the customer service has been above and beyond -Any time I call the telephone etiquette is above reproach Hands down, I will recommend this location!!

DELONNIE VERNARD S.
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Le client n'a pas laissé de commentaire.

VINCENT ELLIOT M.
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Great location easy and easy out it just goes smooth

Joshua H.
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Le client n'a pas laissé de commentaire.

Elijah E.
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Excellent service

Kay S. | Expérience générale |
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Great location and super convenient.

David S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

willie R.
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Le client n'a pas laissé de commentaire.

Tianna J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Chynita E.
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Le client n'a pas laissé de commentaire.

EVLYN C.
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The customer s

Teanna J.
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Le client n'a pas laissé de commentaire.

Tina V. | Expérience générale |
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Everything went perfectly until now. I keep getting a bill for charged for 5219 even though I checked out two weeks ago. I'm not sure what to do about it, so I'm seeking help. But other than that, perfect.

Cassandra D.
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I work in customer service for the airlines and I can appreciate service from the heart and thats I received and I will tell all my employees to go to this location if you want excellent service.

loronzo H.
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Le client n'a pas laissé de commentaire.

lashaun H.
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It was ok

David C.
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Left turn signal was out

LaShawn O.
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Le client n'a pas laissé de commentaire.

David R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Christian B.
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Le client n'a pas laissé de commentaire.

Cadel J.
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Le client n'a pas laissé de commentaire.

RENEE S.
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Le client n'a pas laissé de commentaire.

Wilbur C.
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More help

Zena M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Gabrielle T.
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Le client n'a pas laissé de commentaire.

eastern M.
Évaluation :

Customer Service is TOP NOTCH! Facility and equipment always neat and well-maintained. Other customers, however, are part of the reason that I decided to no longer rent a storage unit. There are a few "really bad apples" that contribute heavily to the overall experience. This is not something that I'd expect Management is capable of dealing with, due to the lack of resources they are provided by the company. A regular security presence in the loading area would greatly benefit everyone.

Robbie L.
Évaluation :

Staff really nice & helpful

Constance G.
Évaluation :

Very good service and I appreciate your particular company, when the company on the east side would not service us having vehicles in their lot so yes it well send customers your way. Thank you again.

Lilliana R. | Expérience générale |
Évaluation :

Very convenient

KIMBERLY J. | Premières impressions |
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Everything was excellent except that hill going into the building to put my stuff in there i drive a stick and that was complicated

Delynea B. | Expérience générale |
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The elevator never worked. They fixed it months ago, and yesterday on my move out day the elevator was stuck again. I never came to my storage because of fear of getting stuck. The facility itself is nice. The customers are always parked in the wrong area for loading where the uhaul trucks need to go. You have no way of asking them to move if they are upstairs. The staff always gets an attitude when you have an issue with the elevator and move really slow if you or people get stuck. It’s never fully staffed. It’s always one -two staff members. Wait time is always 20-40 mins. Imagine just being stuck and can’t use the stairs! Do better.

Burke F. | Premières impressions |
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No hassle whatsoever. We even decided to change the size of our self storage room after the fact, and you handled it smoothly. You had all of the moving supplies we were looking for.

Alexa B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Desean J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

BAAQARKAMAU E. | Expérience générale |
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Le client n'a pas laissé de commentaire.

REBECCA M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Gianni F. | Expérience générale |
Évaluation :

Unfortunately I had one issue after the next with my storage unit experience. Starting at move in with my unit not being available, to power outages that locked me out for 5 days, to constant issues with my access card that couldn't get resolved. The staff was friendly and helpful (though fairly slow in resolving my issues).

Jason W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tina B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Peter D. | Premières impressions |
Évaluation :

Steve was super helpful

Nicholas Y. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Cari W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

dwight S. | Premières impressions |
Évaluation :

Power was out at the storeage site

Marilyn C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Elaine F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Marquita N. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tyra T. | Expérience générale |
Évaluation :

Great customer service every visit.

Camara C. | Premières impressions |
Évaluation :

Steve singer helped me and he was very knowledgeable and helpful throughout my experience

Gianni F. | Premières impressions |
Évaluation :

Experience was very disappointing. In a very slow process I was given a storage locker that was already taken. Afterwards it took staff 1.5 hours to assign me a new, free unit, all the while they simply had me just waiting in the hallway without any communication. I was given no discount or apology for all my trouble.

Kyle D. | Expérience générale |
Évaluation :

Staff was very helpful and kind. Easy to load in and out

Tony J. | Expérience générale |
Évaluation :

I did not appreciate the social demeanor from a couple of employees. True example; there was a situation of deliberate nuisance when checking out from my storage I waited in line for 8 minutes only to be told that I was standing in the wrong line,when in fact the U-Haul service employee knew why I was waiting and so did the services employee in the correct check out line because they were made aware of that fact that my storage would be no longer occupied and it was clean and that my lock was removed etc.. 8 minutes is a lot of time to waist plus another 15 to 20 minutes running back up to the third floor to take pictures of my storage room(with my phone) and coming back to the service line/ which somehow dramatically increased in customers 😲😂🤣😂/that's not the last of it but my time can't be spent on what not to expect from a class of people in Detroit city.

Lindajoyce R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Montrice D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Alexa B. | Premières impressions |
Évaluation :

I made a reservation for a unit, and was re-directed to three different units bc all of the units were already in use...

Bethany B. | Expérience générale |
Évaluation :

Great staff and all in all, a great storage place. Would just recommend that the bathrooms and floors on each level are cleaned more regularly.

Amitosh S. | Premières impressions |
Évaluation :

alarm went off every time I opened my unit. No one responded when I hit the call button. Otherwise, it was a clean and decent size unit.

Johnny l. | Premières impressions |
Évaluation :

This facility is really great, the storage lockers are clean, the building is clean, you feel secure knowing your property is safe. I would use uhaul over and over again, I would specifically use This location, as well as reccomend it to others. I like it.

BRITTANY L. | Expérience générale |
Évaluation :

Great and very helpful from management to everyone I came across!

Sandra L S. | Expérience générale |
Évaluation :

When checking in it would be helpful if associate would mention that we need to check out email or text message right away to confirm. Mine had expired because I was not aware as I was walking to my vehicle and I had to go back at the end and ask if this was ok or not to leave un verified. Xtra steps we dont all know Uhaul does digitally.

Uraina F. | Premières impressions |
Évaluation :

thank you

Robert B. | Premières impressions |
Évaluation :

The reservation system isn't great. They need 3 phone numbers and then a back up address. Seems like a very 1980s requirement. Overall, hard to call ahead for info, robots and dialtones. Hard to find clear information online. No way to reserve a time to move in, so we had to wait while they moved a bunch of stuff around. All of this added ups to unnecessary time (and cost) for everyone. Even our professional movers were upset by the process. But as far as having a box that stores things, it does that. Large reliable elevator and very convenient location. Nice staff.

SETH M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

David C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

VIOLA LYNN W. | Expérience générale |
Évaluation :

I have been a Uhaul storage customer for four (4) years The Uhaul staff members have always been, professional, friendly and helpful. I would recommend the Uhaul New Center Facility to anyone who looking for a place to store their belongings.

Michelle G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra L S. | Premières impressions |
Évaluation :

I rented a truck, tow dolley, van, and storage unit. Late hours really helped at storage unit. Very clean facility and organized. Staff expedited all of my needs!

Hussien L. | Expérience générale |
Évaluation :

Thanx for the good and courteous service for the entire duration of my time and the constant help everytime i needed it. Stay safe and blessed.

KATHY H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jammie F. | Expérience générale |
Évaluation :

My only issue is when the system is down . I had to walk to the office for assistance instead of someone coming to me . I’m disabled and found it very displeasing that the staff was not willing to come to me on a few visits. My only other issue is brooms and dustpans should be available and a garage cans on the storage floor Now i can say when i broke a picture frame the elevator operator told me don’t worry he would get the glass up . But it should be supplies available so we can clean up behind ourselves And i feel the pricing of the storage unit is priced to high . In my case i needed it while my house was being worked on when i got the unit i figured two months. i was approaching the fifth month and could not see me paying 114.00 a month because the house project had been put on hold because of the virus. I said all this to say the cost of storage should not cost over a hundred dollars for any unit Had the price been more cost affective i would of keep the unit longer . The company should consider long time storage should have a lower cost .

Tiffany C. | Premières impressions |
Évaluation :

This facility is great and the workers are awesome.

Cynthia C. | Premières impressions |
Évaluation :

Thank you for all of your help during the coronavirus outbreak. I know you are all working hard, while trying to keep safe and healthy. My moving guys reported a less-than-stellar move-in experience. The man driving the truck had to wait 45 minutes for someone to move a car out of the driveway in, and said he couldn't get in without it being moved. He had to wait 15-20 minutes for people to come up and down on the elevators to get them in and out of the units too. Perhaps you need more staff during this really busy time.

allison B. | Expérience générale |
Évaluation :

Management was super difficult to work with!

Christina S. | Expérience générale |
Évaluation :

The only thing that was inconvenient was that the self serve elevator was not working both when I moved into the elevator and when I moved out. The staff was great and patient about getting us up and down but it did cause my move to take longer.

Chynaarzena H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Elaine F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert S. | Expérience générale |
Évaluation :

Worked with me through some tough times. Excellent, caring, genuine staff.

ERIC T. | Premières impressions |
Évaluation :

You guys had me wait for 30 minutes after I got to the counter to get my unit for storage I contracted a moving company through U-Haul payments have been made to you for the movie they charge hourly you also kept me waiting at the point where I'm supposed to slow my furniture to the unit cuz the unit was closed 10 minutes on four separate trips this is cause me not to be able to get all my things in one day I have to go into another day of movie costing me more money not professional at all you guys are aware that the moving company that you contract it charges by the hour I'm at risk of having all my belongings gone I dealt with U-Haul because I wanted a professional organization responsible people I may as well have went to the liquor store and hide the neighborhood while while crackhead doping heroin addict opiate addicted you guys owe me some money on my move furthermore I was at threat of them keeping my furniture unless I paid $170 which had already been deducted from my card And I call in to get the storage unit it's called a reservation once I get to the counter it should not take a half an hour to give me the number of my storage unit and let me have access it's not take 10 minutes each time to actually get into the unit every trip I made every time I took a cart up I have to wait over 10 minutes for them to open the door how do you stay in business

Alisa P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN H. | Expérience générale |
Évaluation :

Great great place

bobby s. | Premières impressions |
Évaluation :

Staff was very friendly & helpful, so far so good.

Chris l. | Expérience générale |
Évaluation :

The staff always went above and beyond especially when the main elevator wasn't working. I will use this Uhaul facility again and recommend it to others.

Karriena H. | Premières impressions |
Évaluation :

Very well mannered nice polite and very organized...

Lissa P. | Premières impressions |
Évaluation :

No one ever met me to direct me to my unit, no big deal it was pretty self explanatory. Huge pain in the butt waiting for the staff to take us up and down the elevator, but he was a very nice guy.

LEAH W. | Expérience générale |
Évaluation :

Staff was extremely helpful before & during my move out. Especially with the main elevator not working. Place was always clean never had any problems with my unit. Thanks again!

Reginald B. | Premières impressions |
Évaluation :

Only problem is that the person who went to get the truck did not leave my paperwork in truck! I did not realize this till I got to the move location.

patrice p. | Expérience générale |
Évaluation :

Great service!

Catrenia P. | Premières impressions |
Évaluation :

I was given a locker with no number so I had to be moved, also after I was given my second locker, the girl gave me somebody else contract. It was a total disaster.

daniel W. | Premières impressions |
Évaluation :

Edna and her colleagues are an efficient communicative team! They have great customer service skills.They were pleasant, helpful, and knowledgeable about the ins and outs of everything you all offer!

Linnette E. | Premières impressions |
Évaluation :

The cashier was very helpful and gave great customer service. I really recommend this facility to others seeking a u haul or storage.

Na'tezha p. | Expérience générale |
Évaluation :

I Would Strongly Recommend This Specific Location With The Manager & Team They Have Now Mr. Garrett Does A Great Job With Them. If Storage Is Ever Needed In Detroit Again I'll Be Back

Kimberly H. | Premières impressions |
Évaluation :

Reps are friendly and helpful. Facility is well maintained and clean.

Clarence V. | Expérience générale |
Évaluation :

Excellent teamwork

Anita P. | Expérience générale |
Évaluation :

With the exception of the boss which I understand his name is Bill which was very rude everybody else was amazing and very helpful

Nerissa I. | Expérience générale |
Évaluation :

Not enough help and elevator issues too many times

Alma P. | Premières impressions |
Évaluation :

Great service

carissa l. | Expérience générale |
Évaluation :

Very helpful and friendly

TERRY J. | Premières impressions |
Évaluation :

Friendly helpful staff. Reliable truck.

Barry T. | Premières impressions |
Évaluation :

Edna and Steve are both extremely helpful. They answered all my questions and both gave me information on alternatives in order to help me make the best possible choice for me. Great service.

Josephine F. | Expérience générale |
Évaluation :

Your staff was very friendly and helpful

ANTONIO W. | Expérience générale |
Évaluation :

No comments

Kathryn L. | Expérience générale |
Évaluation :

This storage facility had great loading areas, rolling carts that were available and felt very secure and clean. Would definitely recommend.

TAMIKA E. | Expérience générale |
Évaluation :

Very pleasant experience I was completely satisfied

ranell b. | Expérience générale |
Évaluation :

I have had my storage for a year and five months, and never had a problem, every one has always been courteous.

Betty H. | Premières impressions |
Évaluation :

except for the elevator

Garcia M. | Expérience générale |
Évaluation :

Special thanks to the Assistant manager in the New center Facility She was wonderfull and very helpfull even after hours. If she's to become manager qhe has my vote 100 percent

Ericka D. | Expérience générale |
Évaluation :

Fix the gap in the elevator please

joseph H. | Expérience générale |
Évaluation :

Thank you!

ELLORIE S. | Expérience générale |
Évaluation :

It was nice working with the friendly and knowledgeable staff.

Blaine D. | Expérience générale |
Évaluation :

Very good facility

Noelle G. | Expérience générale |
Évaluation :

Great service perfect for my storage needs.

GRAYLING R. | Premières impressions |
Évaluation :

Good service

samantha d. | Premières impressions |
Évaluation :

The staff is extraordinary however the system is difficult. They had difficulty finding my reservation despite me calling ahead of time to reserve the unit. The movers waited and I paid by the hour.

joseph H. | Expérience générale |
Évaluation :

Thanks for being flexible / allowing me to consolidate my two storage spaces

Elizabeth T. | Expérience générale |
Évaluation :

Would be great to get another elevator access to all floors as you build-out more spaces. The ability to get multiple clients to their floors effectively and efficiently is key.

CHRISTOPHER N. | Expérience générale |
Évaluation :

was satisfied with my overall experience.

David S. | Premières impressions |
Évaluation :

Daniel was excellent

April R. | Premières impressions |
Évaluation :

Was issued the wrong truck then they gave me storage unit that was in use so I had to move all my stuff to the next floor. It took me 45 minutes to return with my things yet my entire process was 3 hr

Alisa B. | Expérience générale |
Évaluation :

Steven Garrett Jr. And his staff were awesome for time I had my storage unit. I highly recommend this location to anyone who is interested in a storage unit. Thanks Steven for your professionalism.

Jayme B. | Premières impressions |
Évaluation :

Amazing how only one person would actually help customers.

Cynthia A. | Expérience générale |
Évaluation :

Elevator constantly malfunctions, emergency alert is disconnected - you may be stuck up to 20 minutes waiting for help. Staff attitudes rank from disinterested to outright foul. Would NEVER recommend.

Donnis B. | Premières impressions |
Évaluation :

Great staff, very knowledgeable, polite and helpful.

Cynthia R. | Expérience générale |
Évaluation :

Very friendly

Versa W. | Premières impressions |
Évaluation :

My card keep having to be reset and that was annoying to keep having to go to the front desk while moving.

Jeffrey S. | Premières impressions |
Évaluation :

Very professional. Very clean

Courtney T. | Premières impressions |
Évaluation :

Young Mr. Garrett did a excellent job his staff was the best, from the young man outside cleaning and moving the trucks to the young lady that took me up stairs to see my unit.. they were the best!

Zehra H. | Premières impressions |
Évaluation :

Staff was very helpful and accommodating, vehicle and storage clean and functional, but wait in line significant

Donna C. | Premières impressions |
Évaluation :

Very unorganized, . I was inconvenience trying to get my things into my storage unit. Could not access into the building so I could unload my truck. Now I have the truck another day and have to be inc

carissa l. | Premières impressions |
Évaluation :

Very friendly service. Only downside was that only one person was working the desk and they had to keep answering the phone, which slowed down the check out process.

marcus m. | Expérience générale |
Évaluation :

Staff is pleasant and helpful.

Kenneth D. | Expérience générale |
Évaluation :

it was a pleasant experience!

MICHAEL L. | Expérience générale |
Évaluation :

Everything was good except when the ubox arrived at its final destination. Box to badly damaged to pickup or deliver. Box did arrive weeks earlier than promised. Notified the morning is pickup.

kyra e. | Premières impressions |
Évaluation :

No team work or respect for time

PELECIA P. | Expérience générale |
Évaluation :

Only concern, if the key is lost, the facility does not have or cannot make a spare key for the contractor. The Uhaul road service does not do keys for the contractor. The only solution a locksmith.

Pamela R. | Expérience générale |
Évaluation :

Great experience, the staff was excellent.

Antheny W. | Premières impressions |
Évaluation :

the associate helping me was very knowledgeable and helpful while also juggling multiple tasks.

Pablo B. | Premières impressions |
Évaluation :

Clean and secure. Great customer service.

Marie V. | Expérience générale |
Évaluation :

I’ve used this U-Haul location on and off for about five years. I haven’t had many issues, which is why I chose to stay with them for so long. Staff is kind. I highly recommend this U-Haul location!

Stacy R. | Expérience générale |
Évaluation :

It is very convenient to Wayne State. Great for summer storage.

Samantha B. | Expérience générale |
Évaluation :

I just think that you always need to have one more person working. This is a very busy location and there always seems to be a wait. The employees are all very professional and courteous

DAVID T. | Premières impressions |
Évaluation :

I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.

JERMAIN J. | Réservation |
Évaluation :

Didn't have the unit I reserved available as quoted.

meaghan m. | Expérience générale |
Évaluation :

The staff were all helpful and friendly. It's definitely a unique and interesting facility. Only complaint would be other patrons that did not close freight elevator resulting in longer waits to move.

ernest w. | Réservation |
Évaluation :

The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!

latricia r. | Réservation |
Évaluation :

U-Haul service was good. I rate it 4 stars.

CHERYL C. | Expérience générale |
Évaluation :

Very knowledgeable.

Christopher M. | Réservation |
Évaluation :

Very Great Customer Service Thank you very much

alex c. | Expérience générale |
Évaluation :

Although I had the unit about 8-12 mos, the non-working elevator, no 24hr access, & not being able to speak with someone at the store when I needed to were the only frustrating things I experienced.

Raymond C. | Expérience générale |
Évaluation :

Superb facility, just didn't require stoage any longer.

CATHERINE C. | Expérience générale |
Évaluation :

It was too difficult to reach my local office to let them know my unit was empty. i live out of state. It took more than 5 calls.

AZAD G. | Expérience générale |
Évaluation :

U-Haul crew forgot to remove our credit card from the account. After two months still receiving bills from U-Haul.

Samantha B. | Réservation |
Évaluation :

Really great process. The parking situation can be a little tricky but overall very pleased with the facility. Also there needs to be enough staff to handle all the needs of the customers.

Cana O. | Expérience générale |
Évaluation :

I'd recommend this facility to anyone who has storage needs.

Frank P. | Réservation |
Évaluation :

The people were helpful and nice enough. However loading carts are all very small and the mattress cart as well was made for older smaller mattresses

Jayme B. | Expérience générale |
Évaluation :

Please see my formal complaint. Reference id: 1963650

Rasul M. | Expérience générale |
Évaluation :

I wish it was a better way to handle when it comes to the elevator, especially when someone leaves the door open.

KEVIN F. | Réservation |
Évaluation :

Great job Michael. Keep doing your professional skills at UHAUL.

CHRISTOPHER M. | Expérience générale |
Évaluation :

My only suggestion is an upgraded elevator that can be more easily resolved if someone leaves the door open on another floor. Otherwise, great facility! Thank you

Lauren A. | Réservation |
Évaluation :

Drop off was a little confusing but the location was easy to find!

YOLUNDA T. | Expérience générale |
Évaluation :

Excellent service

brett f. | Expérience générale |
Évaluation :

Great place

Andrew B. | Expérience générale |
Évaluation :

Understaffed and unable to provide adequate level of customer service. Service elevator unreliable. We hired movers and had to manage their time around the 1 unrelible frieght elevator.

aletha s. | Réservation |
Évaluation :

Great professional

TOSHIA D. | Expérience générale |
Évaluation :

Will definitely come back if needed

TIFFANY E. | Expérience générale |
Évaluation :

Thank you! For all your consideration and help. Respectfully, Tiffany Ervin

Raina P. | Expérience générale |
Évaluation :

This location is VERY BUSY!... they need more staff at the front desk... other than that excellent.

Brandi B. | Expérience générale |
Évaluation :

It was better than I thought. Very secure and clean!

john v. | Expérience générale |
Évaluation :

Excellent friendly and courteous staff

Non reviews have been submitted for this location.

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