Évaluations des clients U-Haul Moving & Storage of New Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of New Center

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Caherine R. le

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The staff at this U-Haul is always courteous, professional, friendly and very helpful. Pick up and drop are quick and efficient and the the equipment is in good repair. I have used this U-Haul location many times and I’m always happy with the service.

Isoke H. le

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I am very pleased with my service, from the beginning (reservations) til the end... Great customer service, very thorough and efficient!! Thk you!!

Sandra T. le

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The truck was not ready on arrival and smelled like smoke. The 24/7 checkout feature did not work. It told me I was in the wrong location when I was standing in the parking lot.

JASMINE W. le

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Le client n'a pas laissé de commentaire.

Amanda O. le

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Le client n'a pas laissé de commentaire.

francisco F. le

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Great

Leonard M. le

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Le client n'a pas laissé de commentaire.

Andrew O. le

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Very helpful and friendly staff.

Paulina P. le

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Le client n'a pas laissé de commentaire.

Idara U. le

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Please do not make customers park the vans. The drop off area was not clear and I got in an accident trying to move one of the vans because one the employees asked me to when I already mentioned I did not know where to go and there was someone blocking the main area.

MONA M. le

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Staff very pleasant and helpful..Very professional and fast service.

Kimely T. le

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The computer system is slow and unreliable. The staff is to customer service oriented.

Tori D. le

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Le client n'a pas laissé de commentaire.

Sheila P. le

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Le client n'a pas laissé de commentaire.

Kimberly H. le

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Reps are friendly and helpful. Facility is well maintained and clean.

Charese T. le

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The elevator malfunctioned last night and there were several people who had to either put their items back in storage/car or carry them up and down the stairs. There were multiple attempts to call for help to no avail. The after hours number listed was disconnected as well. All in all it was an absolutely horrible experience.

Lee Ann A. le

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Le client n'a pas laissé de commentaire.

Catherinejean R. le

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The staff at the New Center U-Haul is always friendly, professional and efficient and the equipment is always in good condition.

Timothywayne W. le

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Le client n'a pas laissé de commentaire.

Debbie L. le

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well most of the time i can the truck sharing was terrible i rented van on Sept 15 i was at the location at 7:30 used your terrible app :( i was given some numbers to find the van WELL there was NO van with that number :( Well I called and WAITED FOR OVER 35 Minutes to talk to someone i WAS PISSED OFF AT THE SAME TIME i was on chat with someone and then they gave me another number to find a van well guess what no van. Finally i a someone answered the phone she gave me yet a number for a van found it. :) well then she sent me to were the key was locked up ya sure NO KEY IN THE LOCK BOX The lady told me to call the manager so she connected me to his number..... Ya Sure he did not answer the phone i called back and waited again another 30 minutes what the heck. I was late for my event which i was planing on getting there at 8:30 well now it was 8:30 ....... LATE finally someone came on the phone she said they could not help me I was so PISSED OFF wow i had to wait for the place to open which was 9:00 I had to be at my event and be open by 9:00 i was late i did get my van finally yes i was late and was stressed out and late. this all started at 7:15AM i called on your terrible phone and waited for over 15 minutes on hold again. I did get a hold of someone on Monday she said she would give me 25.00 back HELL NO> I called and then had to call a week later finally on Friday the MANAGER STEVE CALLED Me I treid to call back a few times and he was not accepting calls I refuse to stay on hold on the phone my time is worth a lot more than waiting on hold for 15 minutes for someone to answer the phone. I am super up set. I do have a rental and feel that you should pay for my balance of what i owe there I will be removing my stuff in the next few days. BUT I NEED TO BE taken care of again I have had some small problems i got it your a business i am also a business owner SO WHAT I AM ASKING THAT YOU TAKE CARE OF MY BALANCE ON MY RENTAL UNIT AND WE ARE GOOD. THE MANAGER AT 899 BALTIMORE ST DETROIT. also not to add insult to injury i was a women alone in a parking lot in the middle of DETROIT AT 7:30 am in the morning waking threw looking for a F________G van that was not there .............. i was pissed off and scared to say anything else so what are you going to do for me..... to make me a happy customer i will say your staff has alway been really super friendly and helpful with my problems but this was unacceptable i do not have time to wait on the phone also why do you not have this where to make a comment on your APP would be very helpful in stead i have to make a phone all to find this is not good DEBBIE 586 604 3821 if i do not answer please call again or email me or tex me i want this issue put behind me i do use you quite often as you will see.

Vanessa B. le

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Le client n'a pas laissé de commentaire.

Rachel K. le

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Le client n'a pas laissé de commentaire.

Melissa L. le

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Using the uhaul online booking system at home and in the store was a nightmare for me and the Uhaul staff at the New Center, Detroit location. It would not accept online credit payments when I was booking. It took the store employee 4 tries to get the system to accept my ubox order. The staff was great, but the uhaul computer system leaves a lot to be desired.

Phillis J. le

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the kids were very helpfull

Danya E. le

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Overall had a great experience apart from the check-in being very slow. I got the truck at 9:15 after waiting in line since there was only one person at the desk. Returning it there was also a wait. Perhaps just more staffing since it was the last Saturday of the month with many other people renting! Thank you for your services, friendly employees, and well maintained fleet.

Clarence V. le

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Excellent teamwork

Michelle C. le

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The person that helped me was polite but some of the other employees were not very helpful or responsive to customers when they’d walk in. One was on their cell phone the entire time I was there & another would walk away every time someone would would walk in.

CHELSEA W. le

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Le client n'a pas laissé de commentaire.

loronzo H. le

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Le client n'a pas laissé de commentaire.

Kyle G. le

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Le client n'a pas laissé de commentaire.

Larmender D. le

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Great customer service. Truck was just OK.

Milana K. le

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Everyone was great and helped me out a great deal. It was very quick to get in and out, even with a last-minute reservation.

Viorel R. le

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All perfect

Ivory M. le

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Le client n'a pas laissé de commentaire.

Cristal F. le

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Le client n'a pas laissé de commentaire.

Brianalatrice G. le

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Le client n'a pas laissé de commentaire.

Anita P. le

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With the exception of the boss which I understand his name is Bill which was very rude everybody else was amazing and very helpful

Nerissa I. le

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Not enough help and elevator issues too many times

Alma P. le

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Great service

carissa l. le

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Very helpful and friendly

TERRY J. le

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Friendly helpful staff. Reliable truck.

Barry T. le

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Edna and Steve are both extremely helpful. They answered all my questions and both gave me information on alternatives in order to help me make the best possible choice for me. Great service.

Josephine F. le

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Your staff was very friendly and helpful

ANTONIO W. le

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No comments

Kathryn L. le

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This storage facility had great loading areas, rolling carts that were available and felt very secure and clean. Would definitely recommend.

TAMIKA E. le

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Very pleasant experience I was completely satisfied

ranell b. le

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I have had my storage for a year and five months, and never had a problem, every one has always been courteous.

Betty H. le

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except for the elevator

Garcia M. le

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Special thanks to the Assistant manager in the New center Facility She was wonderfull and very helpfull even after hours. If she's to become manager qhe has my vote 100 percent

Ericka D. le

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Fix the gap in the elevator please

joseph H. le

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Thank you!

ELLORIE S. le

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It was nice working with the friendly and knowledgeable staff.

Blaine D. le

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Very good facility

Noelle G. le

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Great service perfect for my storage needs.

GRAYLING R. le

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Good service

samantha d. le

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The staff is extraordinary however the system is difficult. They had difficulty finding my reservation despite me calling ahead of time to reserve the unit. The movers waited and I paid by the hour.

joseph H. le

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Thanks for being flexible / allowing me to consolidate my two storage spaces

Elizabeth T. le

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Would be great to get another elevator access to all floors as you build-out more spaces. The ability to get multiple clients to their floors effectively and efficiently is key.

CHRISTOPHER N. le

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was satisfied with my overall experience.

David S. le

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Daniel was excellent

April R. le

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Was issued the wrong truck then they gave me storage unit that was in use so I had to move all my stuff to the next floor. It took me 45 minutes to return with my things yet my entire process was 3 hr

Alisa B. le

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Steven Garrett Jr. And his staff were awesome for time I had my storage unit. I highly recommend this location to anyone who is interested in a storage unit. Thanks Steven for your professionalism.

Jayme B. le

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Amazing how only one person would actually help customers.

Cynthia A. le

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Elevator constantly malfunctions, emergency alert is disconnected - you may be stuck up to 20 minutes waiting for help. Staff attitudes rank from disinterested to outright foul. Would NEVER recommend.

Donnis B. le

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Great staff, very knowledgeable, polite and helpful.

Cynthia R. le

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Very friendly

Versa W. le

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My card keep having to be reset and that was annoying to keep having to go to the front desk while moving.

Jeffrey S. le

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Very professional. Very clean

Courtney T. le

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Young Mr. Garrett did a excellent job his staff was the best, from the young man outside cleaning and moving the trucks to the young lady that took me up stairs to see my unit.. they were the best!

Zehra H. le

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Staff was very helpful and accommodating, vehicle and storage clean and functional, but wait in line significant

Donna C. le

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Very unorganized, . I was inconvenience trying to get my things into my storage unit. Could not access into the building so I could unload my truck. Now I have the truck another day and have to be inc

carissa l. le

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Very friendly service. Only downside was that only one person was working the desk and they had to keep answering the phone, which slowed down the check out process.

marcus m. le

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Staff is pleasant and helpful.

Kenneth D. le

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it was a pleasant experience!

MICHAEL L. le

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Everything was good except when the ubox arrived at its final destination. Box to badly damaged to pickup or deliver. Box did arrive weeks earlier than promised. Notified the morning is pickup.

kyra e. le

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No team work or respect for time

PELECIA P. le

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Only concern, if the key is lost, the facility does not have or cannot make a spare key for the contractor. The Uhaul road service does not do keys for the contractor. The only solution a locksmith.

Pamela R. le

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Great experience, the staff was excellent.

Antheny W. le

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the associate helping me was very knowledgeable and helpful while also juggling multiple tasks.

Pablo B. le

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Clean and secure. Great customer service.

Marie V. le

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I’ve used this U-Haul location on and off for about five years. I haven’t had many issues, which is why I chose to stay with them for so long. Staff is kind. I highly recommend this U-Haul location!

Stacy R. le

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It is very convenient to Wayne State. Great for summer storage.

Samantha B. le

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I just think that you always need to have one more person working. This is a very busy location and there always seems to be a wait. The employees are all very professional and courteous

DAVID T. le

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I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.

JERMAIN J. le

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Didn't have the unit I reserved available as quoted.

meaghan m. le

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The staff were all helpful and friendly. It's definitely a unique and interesting facility. Only complaint would be other patrons that did not close freight elevator resulting in longer waits to move.

ernest w. le

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The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!

latricia r. le

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U-Haul service was good. I rate it 4 stars.

CHERYL C. le

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Very knowledgeable.

Chris M. le

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Very Great Customer Service Thank you very much

alex c. le

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Although I had the unit about 8-12 mos, the non-working elevator, no 24hr access, & not being able to speak with someone at the store when I needed to were the only frustrating things I experienced.

Raymond C. le

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Superb facility, just didn't require stoage any longer.

CATHERINE C. le

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It was too difficult to reach my local office to let them know my unit was empty. i live out of state. It took more than 5 calls.

AZAD G. le

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U-Haul crew forgot to remove our credit card from the account. After two months still receiving bills from U-Haul.

Samantha B. le

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Really great process. The parking situation can be a little tricky but overall very pleased with the facility. Also there needs to be enough staff to handle all the needs of the customers.

Cana O. le

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I'd recommend this facility to anyone who has storage needs.

Frank P. le

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The people were helpful and nice enough. However loading carts are all very small and the mattress cart as well was made for older smaller mattresses

Jayme B. le

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Please see my formal complaint. Reference id: 1963650

Rasul M. le

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I wish it was a better way to handle when it comes to the elevator, especially when someone leaves the door open.

KEVIN F. le

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Great job Michael. Keep doing your professional skills at UHAUL.

CHRISTOPHER M. le

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My only suggestion is an upgraded elevator that can be more easily resolved if someone leaves the door open on another floor. Otherwise, great facility! Thank you

Lauren A. le

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Drop off was a little confusing but the location was easy to find!

YOLUNDA T. le

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Excellent service

brett f. le

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Great place

Andrew B. le

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Understaffed and unable to provide adequate level of customer service. Service elevator unreliable. We hired movers and had to manage their time around the 1 unrelible frieght elevator.

aletha s. le

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Great professional

TOSHIA D. le

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Will definitely come back if needed

TIFFANY E. le

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Thank you! For all your consideration and help. Respectfully, Tiffany Ervin

Raina P. le

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This location is VERY BUSY!... they need more staff at the front desk... other than that excellent.

Brandi B. le

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It was better than I thought. Very secure and clean!

john v. le

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Excellent friendly and courteous staff