Customer Reviews for U-Haul Moving & Storage of New Center

Évaluation :

1

The service was absolutely terrible. I rented a van to move, and tried to also get a storage unit, but got nothing but barely 3 word replies to my questions from the woman at the counter. I basically was suckered into renting a van, thinking I would also have a storage space…WRONG! Not until I returned with a van full of stuff was I clearly told, though I was able to make reservations online…that there were NO AVAILABLE STORAGE UNITS! I had to come up with a backup plan fast to unload and return the van. Also…I got screwed on a lock I never received and didn't need. You're better than this Uhaul!

Évaluation :

3

Upon pickup of the vehicle, it had multiple damages that were not depicted in the photographs shown in the online inspection, so I had to upload new photographs during my initial inspection. Also, I was charged for two days' rental--the vehicle and equipment were returned the same day as pickup and keys placed in the dropbox because no staff were present in the office. Merci.

Évaluation :

5

Although the inside service was good, the outside service was poor. The young man Ken was rude and was not in a hurry to assist. The place

Évaluation :

1

Honestly, I NEVER take the time to write reviews but the service at this location was so bad that I felt compelled to share my opinion. The women at the front desk appears to hate her job and shows that with every customer. She was straight up rude and unfriendly. I will not return.

Évaluation :

4

Make sure that the attendance who check out the return vehicles put gas in them and also make sure that the odometers are right and match what's on the printed sheet that the customer service gives you other than that it was good

Évaluation :

5

The customer service agent was very helpful and polite.

Évaluation :

5

Everyone at that location is so friendly and helpful I've been going them for years

Évaluation :

3

The staff was not helpful and the facility was disorganized. Understaffed

Évaluation :

5

Nothing. The gentleman outside cleaning and organizing is very impressive. The first time I seen him he was helping a customer. Then when I brought the truck back it was 7:05pm he explained everything and proceeded back to cleaning the trucks. He has great customer service! Please recognize him for his outstanding service!

Évaluation :

5

Don't know

Évaluation :

2

Waited hour an hour

Évaluation :

5

I waited an hour to pick up. There was one person working and a long line of people ahead of me. When I left there was an even longer line of people waiting. My sense is they had more than an hour wait. Truck was good and drop off was easy.

Évaluation :

3

The staff inside was rude to the point of being almost mean. The person who checked me in acted like he was forced to be there. The truck was fine, but the customer service was memorable.

Évaluation :

5

Aucun

Évaluation :

1

close down

Évaluation :

4

The waiting time was too much. I believe you guys can do better.

Évaluation :

4

Truck smelled like weed

Évaluation :

5

The salesperson that helped me was friendly and professional. My transaction was effortless. Thank you Uhaul!

Évaluation :

1

boxes sent to wrong location, no details given on how to access box, website errors, extreme wait times on the phone, nightmare experience from start to end

Évaluation :

5

Everything was great. Just keep up the great work.

Évaluation :

5

There was a lot of dust in the vehicle (dashboard) so it wasn't sanitized. The last person's phone and some personal items under the seat so it wasn't checked.

Évaluation :

3

Transparency of pricing add one

Évaluation :

5

Very helpful and customer focused employees, from front desk to turn in. Great experience !

Évaluation :

2

The problem with this storage unit is the price. There are EXTRA FEES you have to pay. So I had 3 units in total costing me $149 a month (which increased EVERY FEW MONTHS) in total. I emptied 2 units which only left one but was told because I left a few items in them, I would be charged the full price until I went back and emptied them completely. I returned to do that but found that one of the units had another person renting it. I was told they would remain empty/ unoccupied until I returned and "it was not their policy to empty units out". Obviously, this wasn't true. I was still charged the full price for three units for months, instead of just one unit which I wanted to keep. The manager was over this and kept the charges. This place is NOT RECOMMENDED by me even though they are the cheapest priced storage place around.

Évaluation :

5

The staff was professional and courteous. I would definitely recommend this location and utilize their services again.

Évaluation :

5

Ramp didn't work and indicated fuel was not in the tank. Contract said 1/4 and it was more like an 1/8.

Évaluation :

5

The staff were. very professional.

Évaluation :

1

The staff is rude the chubby girl with the braids literally was hiding in the bath room the whole time I would not recommend

Évaluation :

5

The app could ask for my picture in advance and approve my credentials before I get there

Évaluation :

4

Respectable Customer Service

Évaluation :

4

No customer service, too.much confusion of storage units, no explanation of sizes, twice units I reserved were not available upon arrival. The unit on March 28th was dirty, not clean, & the ceiling had fallen down..

Évaluation :

1

truck was damaged. the rental i had made wasnt even ready when i got there. had to go inside even tho i had it reserved to pick up via mobile app. it's been a week and still didn't get my deposit back.

Évaluation :

5

Everything was great

Évaluation :

1

Get new staff for this location. Just clean house.

Évaluation :

5

All the staff professional friendly

Évaluation :

4

The employees are fast and professional. The location is good. Prices are expensive. We had to swipe our card too many times for unit access. There's only 1 elevator.

Évaluation :

5

Quick check out. Courtis staff.

Évaluation :

1

UHaul corporate changed my pickup to here. Utterly ridiculous having to pick up a trailer from this location. They clearly didn't know how it worked. Furious. It also turned out this location screwed up my drop off location, causing me to have to reload and drive an additional 15 miles I was charged for as additional mileage. Will NEVER do business with UHaul again.

Évaluation :

4

S.O.

Évaluation :

4

Keep up the good work!

Évaluation :

4

Please fix the key return box. Had to call and get customer service to help just to return Their own truck keys.

Évaluation :

3

My va was Horribly dirty horrible disgusting I feel that this rental should've been free dirty the van wasn't got everything inside

Évaluation :

5

Keep doing what you're doing. Employee was friendly and very helpful.

Évaluation :

5

I had a wonderful experience. I don't have any recommendations how to make it better. Best experience moving experience I've ever had.

Évaluation :

3

Staff friendly but not helpful the staff speeds through forms not answering questions and lied about gas and mileage when I showed them the app wasn't working properly for me to return truck.

Évaluation :

5

Very polite and helpful.

Évaluation :

5

Nothing. Your staff was great! The lady who helped me was awesome

Évaluation :

5

Very easy mobile rental experience. Location was easily accessed and very clean. The whole experience was super simple.

Évaluation :

5

Only thing I could think of is how the payment is reimbursed to my account and the amount of time it takes for it to show up. That was not explain to me. It would've been helpful to understand the reimbursement process

Évaluation :

5

Great place to go business

Évaluation :

1

Terrible Stressful Scary it took forever and I left confused - I got there and left my truck in the pickup area. Went inside and the lady told me to leave the keys in the truck and even tho I had questions and she was unoccupied, she did not help to walk me through the drop off process. I went outside and I was very confused because I saw the signs that said don't leave until someone comes out to help. I waited hoping someone will come, then, I came inside again and i asked her for assistance and she finally called someone to help me. He came out and very harshly told me to wait inside; he is like " you want your printed receipt or not?" I went back inside he came back gave me the receipt and left (I honestly thought he was mind altered or something because he did not say a word and avoided me while I was looking my receipt and left to a room private room) I asked the lady again why I was charged another 42 dollars!? she said that I went over mi millage. I did not, I actually used 50 out of 60 and filled up the tank as well. She did not understand the receipt and had another customer screaming at her because she did not find her order in the meantime. There was no order in lines, she did not put any order. everyone was trying to talk to her and she was doing 3 or 4 things at the same time. The other guy was still in the room, she had to call him to his phone every time there was a truck outside waiting for being revised. There was no control in the traffic whatsoever, someone, almost crash into the Uhaul I was dropping - it was scary. He drove the vehicles very fast and aggressively as well. coming back to my receipt I did not understand because the rental of a truck was more expensive that 42! and I rented a dali as well. Either he or she got it wrong. Then she took a minute finally and told me that I was receiving 42 as a refund. But it was a charge! so she said go home it will take about a month for me to see changes on the fees I paid. I have two pedning charges in my card one for 117 and other for 42. - no one clarified anything to me I left so sad of how they treated me, it was Detroit, I live here but I felt mistreatment. They were rolling their eyes at least twice of how I was trying to ask them questions and double checking details. I did not mind waiting, but she did not want to help me. They have a beautiful location with HORRIBLE service. my wife almost got run into another car that was not obeying the circuit. It's a DANGEROUS location, I want my refund. I was responsible for making sure everything was in the time manner, took care of your truck, and mindfully try to navigate the situation, but I felt unsafe being there, I am sorry. you guys need to do something with this BEAUTIFUL location. Please call me if you have any questions. 646 771 6111 Yeriko Vargas

Évaluation :

5

Had a smooth ride went to the place didn't have to wait even 2 minutes was on the road very thankful I could use a debit card .. life saver of the day i truly appreciate their service

Évaluation :

3

This weekend was the worst experience I ever had with uhaul services, the entry card I was given to access was never loaded correctly I walked from the elevator to the customer service 4 times before they got it right only to find out that the storage unit was too small I had to scramble to find somewhere else to store my things. I was charged for a dolly that I didn't get and when I returned the truck the uhaul app wasn't working it kept telling me my time expired so I just took pictures called customer service which was 1 hour wait on the phone to check in because there also wasn't a Dropbox to leave the keys in I had to put the keys in the glove box. It was crowded with people trying figure how to return the trucks and what to do with the keys. No discount was added for any inconvenience nor was I refunded for not getting a dolly.

Évaluation :

2

Picking up my vehicle took over an hour. I first waited in line for some time-after I got to the desk things went quickly. However, I had some questions that the lady at the desk couldn't answer and just said to ask the guy outside. She gave me the contract and said to walk outside and find the guy in the parking lot. There's no one to be found in the parking lot, so I'm walking around aimlessly until I go back inside to find someone. When I finally find him, he takes me around the parking lot searching for the vehicle on my paperwork and can't find it. So then he takes me back inside, spends a lot of time looking around, ends up back on the computer and has to swap out the car for me. He also couldn't answer the questions I had and said I could just “let my return location deal with it”. I get to the vehicle, and it's like the “display” vehicle…so it has advertisement cardboard all over the windshield that I had to take down, and gas tank had hardly 1/4 tank….this is the first half of the journey. I'll reply about the rest at my return location… I don't ever write negative reviews but I had such a poor experience here.

Évaluation :

5

they were very friendly

Évaluation :

5

Good job

Évaluation :

4

Our pleasant initial experience was greatly influenced by the kind, capable and professional assistance by U-Haul employee Shatoria Jones. You are fortunate to have such helpful and dedicated employees as Shatoria ! We are planning to rent additional climate controlled units when they become available and wish unit availability was easier to assess. We like the unique facility and staff very much so far ! We hope U-Haul will continue with efforts to make climate control as comfortable as possible. Cold & Heat reflecting windows films, from Michigan Glass Coatings, could be of great value to you and your clients. There are other solutions which would help as well. Thank you ! AnnMarie & Paul

Évaluation :

1

This experience was such a hassle. While I'm thankful my goods were delivered safely, this process was beyond difficult. Booking my required services was unnecessarily complicated. If I could give the UI/UX of the UHAUL website a -12/10, I would. First I was unable to select the correct services, then my card was not recognized by the site, then only 1/2 services were populating to the booking page, then I had to book over the phone etc. The box pickup was a challenge, my box was late, and the DELIVERY WAS A NIGHTMARE. I sacrificed time and money on this service expecting proficiency and organization and have been extremely disappointed. I have moved every year since 2013 and have never experienced such a terrible moving experience at such a cost. I paid for this service to alleviate stress and hassle - not create it.

Évaluation :

5

Being fully equipped with equipment.

Évaluation :

3

Customer friendly staff

Évaluation :

3

Better customer service

Évaluation :

2

The moving process was very stressful. It was not explained during the reservation that you only have one elevator to use , and that you need to Purchase a lock for your unit. I ended up having to pay an extra $379 for my movers because of the time that it took me to get my Property to my unit. I ended up having to pay an extra $379 for my movers because of the time that it took me to get my Property to my unit. People We're getting on the elevator trying to go down as we were trying to go up. Confusion and chaos. I even twice had to make people get off of the elevator so that I could continue to my floor. This was very stressful and almost became physical. Upon a person's reservation you guys should explain the whole process so that no one is surprised by anything that may happen. I will not and do not recommend your facility to anyone. And as a matter of fact I will never use this Facility again!!! Now that I have had that experience, the next time I Need a storage unit I will definitely purchase a ground unit. Get it together u-haul!!!

Évaluation :

4

Make it abundantly clear that vans require a hold on a major credit card or debit card connected to a major bank. I would have been in a serious pickle had a family member not been with me to offer their bank card as the deposit. It was VERY embarrassing!

Évaluation :

4

Staff was extremely polite and very accommodating. Facility was well maintained. I had both, a pod and a storage unit. Any concerns I had were immediately addressed. Merci.

Évaluation :

3

Elevators were not working most of the time

Évaluation :

5

Rented a couple times, great service, quick and helpful! Merci.

Évaluation :

5

I am impressed at the conditions and cleanliness of the facility. I wasn't expecting to see it as clean. I also appreciate the covered docks which protect from the weather during loading and unloading. The check-in process was a bit tricky at first, and although it can get tiresome to have to enter one's access code at every step, I do appreciate the security that this process provides.

Évaluation :

2

My past experiece with this location was not good compared to the last one. it maybe due to the recent snow storm and being under staffed, but our rental truck had not been cleaned. It had not been serviced since the last rental. The key was still in the drop box. Therefore I know it had not been serviced or clean. Normally this location has a vehicle cleaned and running for the customer to have a warm truck to begin. This was not the case. The outside was covered with snow and ice around the building. In additon due to lack of staff our dolly was never given to us and the estimated gas was all wrong. It was a bad experience, but I chalk it up to just a bad day for this location.

Évaluation :

1

You charge me 100 dollars for just putting out items I did not want and I saw other people items there also such as mattresses, tables etc and I thought it was a space to put unwanted items. I was not informed that i would be charged a fee. It was not in the contract. I always paired on time and I needed the extra money you charged me. Too many problems with the elevators going up to the 7th floor.plus my storage fee went up. In addition I was given a damage truck and was told to go buy oil and put in truck your van and trucks should have been inspected

Évaluation :

5

I can't recommend this facility enough - mostly because the staff goes above and beyond at every opportunity. Steve was the manager I dealt with, and he was always professional, giving excellent customer service. If I ever need a storage facility or rental again, I will come here. Moving and having personal belongings in storage is so stressful - this team really did a great job in making it as stress-free as possible.

Évaluation :

5

Thank You for keeping my belongings safe if I was to need it again I will come back , I highly recommend you guys.

Évaluation :

2

I accessed my unit maybe 5 time in the year I had it. The elevator was broken 3 of the 5 times. When I went to get my belongs and close my account the elevator was broken. It took 2 hours for me to make 2 trips up and down. This was a huge inconvenience as i was on a strict time schedule. The broken elevators caused Me to miss my appointment which costed me extra money.

Évaluation :

4

The Gentleman was very helpful

Évaluation :

5

This was the best Uhaul facility that I have ever used. I had an easy time getting my truck and storage unit.

Évaluation :

4

I'm sure staffing has been impacted by Covid. However, your staff remain courteous, helpful and responsive. Sunday, January 8 when I signed out of my rental there was only one young man on staff. In spite of a long line, a customer on the phone and the need to address a customer at a storage unit, he remained calm, courteous and efficient. He is to be commended.

Évaluation :

2

my experience today moving in was very challenging. There was a clear staff shortage, so the front desk person made several mistakes that delayed me from accessing my unit for up to 90 minutes. When I eventually received my unit, I got a 5x5x7 unit instead of a 5x8x10 unit. This forced me to throw out the rest of my furniture that did not fit. Knowing that I can not afford to come on weekdays with my demanding COVID workload at the hospital. I'm still being charged the price of the 5x8x10 for the 5x5x7. I kindly request an arrangement the is fair and compensate for the loss of my furniture and time. That being said, I was to leave an outstanding review for Mark S., the U-Haul employee, and helper that took ownership to help me out with the mess.

Évaluation :

3

I needed more space than what my unit was. I wanted to buy another unit because my movers were packing my unit. I was trying to avoid paytmy movers additional money. I asked if I could rent another. The young lady at the desk said there weren't any left. I went to my car to look for myself. I found what I needed. So I rented an additional unit easy! Thank goodness I checked for myself. Shame on her. Why would she lie? Bad for business.

Évaluation :

5

Steven is an AWESOME manager!! The staff follows the example of the leader!

Évaluation :

5

Had a great experience at this storage facility. Every time i came in everyone was always so helpful. Loved the convenience of the location as well. Thanks so much for everything

Évaluation :

5

The place was clean everyone was so nice , I love how big it is I never been inside of one but I do deal with uhaul thank you will recommend it.Merry Christmas Team

Évaluation :

5

My experience was excellent..Thanks Sentoria and Steve for your excellent customer service👍🏾

Évaluation :

5

Steve, the manager, and the young woman that checked me in were terrific. Very helpful and they explained everything to me very clearly. I was very very impressed. The original unit I was supposed to get, 7045, was occupied so they quickly found another unit very close, 7041, and an employee showed me where to go. When I came back downstairs the first young woman that helped me met me in the lobby to give me an updated copy of my contract which showed the reversal of unit 7045 and the addition of unit 7041. Great problem solving skills and attentive to me to not make me wait in line again to get my updated contract. Awesome. The facility was spotless and all of the security cameras and monitors, card swiping etc make me feel very confident that my belonging are secure.

Évaluation :

4

elevator sucks but staff is amazing

Évaluation :

5

The associate that helped me was extremely nice, clear, and patient!

Évaluation :

3

Space was limited at this location. We stored at another location as well.

Évaluation :

5

Very Professional. Extremely courteous.

Évaluation :

5

I have no comment

Évaluation :

1

Never received a key card and always had to wait in line for 30 minutes to get a access code as there was ALWAYS only one person working. Only once did the code work, got lucky and was able to get on the elevator when someone else showed up with a key card.

Évaluation :

5

Keep doing what you are doing

Évaluation :

5

I just need larger space . Period

Évaluation :

1

Sent the manager numerous emails regarding my Uhaul account and had no response. Steven Garrett Jr please respond to my email Dom Spicer gy7166@wayne.edu

Évaluation :

5

Quite possibly the best storage facility on the planet. I cannot think of a single thing to truly complain about. I stored a large amount of my personal items at this location for over three years, as I moved from Detroit to Europe. Many of these items were of a very high value. My property was never disturbed and the facility was always accessible and safe. The staff members were easy-going and helpful. Merci!

Évaluation :

4

The only problem was a discrepancy with storage unit locks. The locks specified on the website were not available for purchase or use during the entire time we rented our storage unit.

Évaluation :

5

Very impressed by the facility and the east of moving in. The staff was very helpful and I'm very pleased with my choice to use U-Haul!

Évaluation :

5

This facility will be very convenient, accessible during foul weather conditions with its covered loading and unloading facility. There are plenty of moving dollies available free of charge to move your personal items back and forth between your locker and vehicle. I like that the units are climate controlled especially during the colder part of the year or summer time. Staff are very friendly and helpful and you can get all your packaging needs on site. That the facility also offers U-Haul equipment on site is a plus again very convenient.

Évaluation :

5

Steve, the manager is always professional and friendly!

Évaluation :

5

I like the storage unit..So far so good..I just moved in..

Évaluation :

3

The employees deserve raised and bonuses. The employees deserve weekly pay. The access card has to be swiped too many times. There is only 1 elevator. People have to go up to seven floors for a storage unit. Some units are too small

Évaluation :

3

Didn’t have the size I needed,other than that it was very good.

Évaluation :

3

The staff was slow, unclear, and unhelpful. Instructions to get to my unit were unclear and the code that they gave me for the elevator didn't work. Every time I opened my unit the alarm would sound because the system did not sign the unit over to me. Most of the staff, except for one, was unhelpful about this and it was not resolved. The unit was clean and easy to find once I got the elevator to work.

Évaluation :

5

As a customer I truly appreciate the staff on Baltimore for their professionalism as well as going above and beyond their job description to provide an excellent service. Merci.

Évaluation :

5

We were very pleased with our experience using U-Haul's storage unit, and would definitely use one in the future if needed. -Jim Holverstott

Évaluation :

5

GREAT PLACE

Évaluation :

2

Storage Card did not provide eleavator access to 7th floor when I attempted to move in items after unloading. I wasted more than an hour reloading items after I found out elevator would not allow me to go to the 7th floor. I was told by another cusotmer that he had observed other customer have problems taking the elevator to the 4th and 7th floors No employee was available to answer questions at 8:00 pm.

Évaluation :

2

My unit that I reserved was taken so I have to spend more per month (From $109 to $124). Once I got my unit number, that unit taken as well. So I had to call down on the intercom and wait for a new unit. Not a very good first impression.

Évaluation :

5

Steven and the desk staff are great.

Évaluation :

1

I am currently awaiting to hear back from UHAUL about my reservation tha prematurely expried 754024-00103310. I did not initiate the end of this agreement and am according to my account my storage lease expired. I am trying to resolve this and then I will likely rate my experience with UHAUL much differently.

Évaluation :

5

Not sure why I had to pay for air condition floor but it was very warm!

Évaluation :

5

Thank you for your professionalism!

Évaluation :

5

Love the staff and facilities.

Évaluation :

3

I gave it a three star because I was renting storage space for me under my name Jeanine McDonald, not Roy Barnett. I need to have this changed.

Évaluation :

5

GREAT JOB!

Évaluation :

1

Not sure what happened, but seems like these people are scammers. Went, told them I was moving out, rented a truck. Was told everything was all set, all I had to do was return the truck, and everything would be closed out. Just got a bill for $600 the other day though, apparently they kept charging me the whole time. I guess that's what to expect from a company like uhaul. Will obviously pay the $600, but will also spend $600 spreading the word about what disgusting people you are. Had a great experience prior to the scamming. Sad.

Évaluation :

5

II love U Haul

Évaluation :

3

Elevator was not working and attendant was rude when seeking how to get to upper floors. Besides that the storage facility was clean and accessible. Front office staff was very helpful.

Évaluation :

5

I appreciate the convenience and professional support from the staff at this location. Best ever

Évaluation :

1

All of a sudden hours changed for storage. Picked up uhaul truck 3/21 and the dark skin stocky guy made me walk all the way across the street to retrieve truck instead of him getting it like he suppose to and he didn't evaluate the truck nor the gas til I told him to. Gas was less that 3/8. When I went to return my storage card he seen me go in and out of office looking for staff and he stay in a uhaul truck textn. I walked up to the truck he was in and he just took the card and continued textn instead of taking me inside the building to get closing statement of storage. He was lazy and unprofessional. I will never use this facility again.

Évaluation :

5

Daniel at the register was very kind and helpful. He went above and beyond to make sure I was taken care of. Merci.

Évaluation :

4

The elevator process of having only 1 needs some thought. Can make the whole coming & going wait time stressful !

Évaluation :

1

The General Manager was rude and lacked customer service skills. She was inconsiderate and condescending. I wouldn't recommend anyone to go to that location. Horrible experience.

Évaluation :

5

Friendly staff and professional. Very helpful and knowledgeable about moving equipment and supplies. 

Évaluation :

5

So far everything was great using this facility. The desk clerk was wonderful and very professional. Every thing met up to my expectations. Merci.

Évaluation :

5

Convenient, clean, and the staff was always courteous and helpful.

Évaluation :

4

I would use this location in the future. Only potential issue were some long wait times on the phone to make monthly unit payments, but that is understandable when things are busy during certain times of the day and week.

Évaluation :

1

I could not access my unit when o needed to.The employees gave me wrong information.The gm manager had a bad attitude.Not good customer service skills.He should not work with tbe public.Thank you.

Évaluation :

5

I was unable to apply my free month of storage coupon during the online move-in process.

Évaluation :

5

When I arrived (after hours) to place my things in storage, there was a lock on the unit that was rented to me earlier that day. I still rate my experience above excellent because, the staff more than made up for the error. -They did not charge me for keeping the truck overnight -They gave me a credit for the inconvenience -Any time I've visited this location, the customer service has been above and beyond -Any time I call the telephone etiquette is above reproach Hands down, I will recommend this location!!

Évaluation :

5

Great location and super convenient.

Évaluation :

4

Everything went perfectly until now. I keep getting a bill for charged for 5219 even though I checked out two weeks ago. I'm not sure what to do about it, so I'm seeking help. But other than that, perfect.

Évaluation :

5

Very convenient

Évaluation :

5

Everything was excellent except that hill going into the building to put my stuff in there i drive a stick and that was complicated

Évaluation :

3

The elevator never worked. They fixed it months ago, and yesterday on my move out day the elevator was stuck again. I never came to my storage because of fear of getting stuck. The facility itself is nice. The customers are always parked in the wrong area for loading where the uhaul trucks need to go. You have no way of asking them to move if they are upstairs. The staff always gets an attitude when you have an issue with the elevator and move really slow if you or people get stuck. It's never fully staffed. It's always one -two staff members. Wait time is always 20-40 mins. Imagine just being stuck and can't use the stairs! Do better.

Évaluation :

5

No hassle whatsoever. We even decided to change the size of our self storage room after the fact, and you handled it smoothly. You had all of the moving supplies we were looking for.

Évaluation :

2

Unfortunately I had one issue after the next with my storage unit experience. Starting at move in with my unit not being available, to power outages that locked me out for 5 days, to constant issues with my access card that couldn't get resolved. The staff was friendly and helpful (though fairly slow in resolving my issues).

Évaluation :

5

Steve was super helpful

Évaluation :

1

Power was out at the storeage site

Évaluation :

5

Great customer service every visit.

Évaluation :

4

Steve singer helped me and he was very knowledgeable and helpful throughout my experience

Évaluation :

1

Experience was very disappointing. In a very slow process I was given a storage locker that was already taken. Afterwards it took staff 1,5 hours to assign me a new, free unit, all the while they simply had me just waiting in the hallway without any communication. I was given no discount or apology for all my trouble.

Évaluation :

5

Staff was very helpful and kind. Easy to load in and out

Évaluation :

3

I did not appreciate the social demeanor from a couple of employees. True example; there was a situation of deliberate nuisance when checking out from my storage I waited in line for 8 minutes only to be told that I was standing in the wrong line,when in fact the U-Haul service employee knew why I was waiting and so did the services employee in the correct check out line because they were made aware of that fact that my storage would be no longer occupied and it was clean and that my lock was removed etc.. 8 minutes is a lot of time to waist plus another 15 to 20 minutes running back up to the third floor to take pictures of my storage room(with my phone) and coming back to the service line/ which somehow dramatically increased in customers 藍/that's not the last of it but my time can't be spent on what not to expect from a class of people in Detroit city.

Évaluation :

3

I made a reservation for a unit, and was re-directed to three different units bc all of the units were already in use...

Évaluation :

4

Great staff and all in all, a great storage place. Would just recommend that the bathrooms and floors on each level are cleaned more regularly.

Évaluation :

3

alarm went off every time I opened my unit. No one responded when I hit the call button. Otherwise, it was a clean and decent size unit.

Évaluation :

5

This facility is really great, the storage lockers are clean, the building is clean, you feel secure knowing your property is safe. I would use uhaul over and over again, I would specifically use This location, as well as reccomend it to others. I like it.

Évaluation :

5

Great and very helpful from management to everyone I came across!

Évaluation :

4

When checking in it would be helpful if associate would mention that we need to check out email or text message right away to confirm. Mine had expired because I was not aware as I was walking to my vehicle and I had to go back at the end and ask if this was ok or not to leave un verified. Xtra steps we dont all know Uhaul does digitally.

Évaluation :

4

merci

Évaluation :

3

The reservation system isn't great. They need 3 phone numbers and then a back up address. Seems like a very 1980s requirement. Overall, hard to call ahead for info, robots and dialtones. Hard to find clear information online. No way to reserve a time to move in, so we had to wait while they moved a bunch of stuff around. All of this added ups to unnecessary time (and cost) for everyone. Even our professional movers were upset by the process. But as far as having a box that stores things, it does that. Large reliable elevator and very convenient location. Nice staff.

Évaluation :

5

I have been a Uhaul storage customer for four (4) years The Uhaul staff members have always been, professional, friendly and helpful. I would recommend the Uhaul New Center Facility to anyone who looking for a place to store their belongings.

Évaluation :

4

I rented a truck, tow dolley, van, and storage unit. Late hours really helped at storage unit. Very clean facility and organized. Staff expedited all of my needs!

Évaluation :

5

Thanx for the good and courteous service for the entire duration of my time and the constant help everytime i needed it. Stay safe and blessed.

Évaluation :

5

My only issue is when the system is down . I had to walk to the office for assistance instead of someone coming to me . I'm disabled and found it very displeasing that the staff was not willing to come to me on a few visits. My only other issue is brooms and dustpans should be available and a garage cans on the storage floor Now i can say when i broke a picture frame the elevator operator told me don't worry he would get the glass up . But it should be supplies available so we can clean up behind ourselves And i feel the pricing of the storage unit is priced to high . In my case i needed it while my house was being worked on when i got the unit i figured two months. i was approaching the fifth month and could not see me paying 114 a month because the house project had been put on hold because of the virus. I said all this to say the cost of storage should not cost over a hundred dollars for any unit Had the price been more cost affective i would of keep the unit longer . The company should consider long time storage should have a lower cost .

Évaluation :

5

This facility is great and the workers are awesome.

Évaluation :

4

Thank you for all of your help during the coronavirus outbreak. I know you are all working hard, while trying to keep safe and healthy. My moving guys reported a less-than-stellar move-in experience. The man driving the truck had to wait 45 minutes for someone to move a car out of the driveway in, and said he couldn't get in without it being moved. He had to wait 15-20 minutes for people to come up and down on the elevators to get them in and out of the units too. Perhaps you need more staff during this really busy time.

Évaluation :

1

Management was super difficult to work with!

Évaluation :

4

The only thing that was inconvenient was that the self serve elevator was not working both when I moved into the elevator and when I moved out. The staff was great and patient about getting us up and down but it did cause my move to take longer.

Évaluation :

5

Worked with me through some tough times. Excellent, caring, genuine staff.

Évaluation :

1

You guys had me wait for 30 minutes after I got to the counter to get my unit for storage I contracted a moving company through U-Haul payments have been made to you for the movie they charge hourly you also kept me waiting at the point where I'm supposed to slow my furniture to the unit cuz the unit was closed 10 minutes on four separate trips this is cause me not to be able to get all my things in one day I have to go into another day of movie costing me more money not professional at all you guys are aware that the moving company that you contract it charges by the hour I'm at risk of having all my belongings gone I dealt with U-Haul because I wanted a professional organization responsible people I may as well have went to the liquor store and hide the neighborhood while while crackhead doping heroin addict opiate addicted you guys owe me some money on my move furthermore I was at threat of them keeping my furniture unless I paid $170 which had already been deducted from my card And I call in to get the storage unit it's called a reservation once I get to the counter it should not take a half an hour to give me the number of my storage unit and let me have access it's not take 10 minutes each time to actually get into the unit every trip I made every time I took a cart up I have to wait over 10 minutes for them to open the door how do you stay in business

Évaluation :

5

Great great place

Évaluation :

5

Staff was very friendly & helpful, so far so good.

Évaluation :

4

The staff always went above and beyond especially when the main elevator wasn't working. I will use this Uhaul facility again and recommend it to others.

Évaluation :

5

Very well mannered nice polite and very organized...

Évaluation :

3

No one ever met me to direct me to my unit, no big deal it was pretty self explanatory. Huge pain in the butt waiting for the staff to take us up and down the elevator, but he was a very nice guy.

Évaluation :

5

Staff was extremely helpful before & during my move out. Especially with the main elevator not working. Place was always clean never had any problems with my unit. Merci encore!

Évaluation :

3

Only problem is that the person who went to get the truck did not leave my paperwork in truck! I did not realize this till I got to the move location.

Évaluation :

5

Great service!

Évaluation :

1

I was given a locker with no number so I had to be moved, also after I was given my second locker, the girl gave me somebody else contract. It was a total disaster.

Évaluation :

5

Edna and her colleagues are an efficient communicative team! They have great customer service skills.They were pleasant, helpful, and knowledgeable about the ins and outs of everything you all offer!

Évaluation :

5

The cashier was very helpful and gave great customer service. I really recommend this facility to others seeking a u haul or storage.

Évaluation :

5

I Would Strongly Recommend This Specific Location With The Manager & Team They Have Now Mr. Garrett Does A Great Job With Them. If Storage Is Ever Needed In Detroit Again I'll Be Back

Évaluation :

5

Reps are friendly and helpful. Facility is well maintained and clean.

Évaluation :

5

Excellent teamwork

Évaluation :

5

With the exception of the boss which I understand his name is Bill which was very rude everybody else was amazing and very helpful

Évaluation :

1

Not enough help and elevator issues too many times

Évaluation :

5

Great service

Évaluation :

5

Very helpful and friendly

Évaluation :

5

Friendly helpful staff. Reliable truck.

Évaluation :

5

Edna and Steve are both extremely helpful. They answered all my questions and both gave me information on alternatives in order to help me make the best possible choice for me. Great service.

Évaluation :

5

Your staff was very friendly and helpful

Évaluation :

3

No comments

Évaluation :

5

This storage facility had great loading areas, rolling carts that were available and felt very secure and clean. Would definitely recommend.

Évaluation :

5

Very pleasant experience I was completely satisfied

Évaluation :

5

I have had my storage for a year and five months, and never had a problem, every one has always been courteous.

Évaluation :

5

except for the elevator

Évaluation :

5

Special thanks to the Assistant manager in the New center Facility She was wonderfull and very helpfull even after hours. If she's to become manager qhe has my vote 100 percent

Évaluation :

5

Fix the gap in the elevator please

Évaluation :

5

Merci.

Évaluation :

5

It was nice working with the friendly and knowledgeable staff.

Évaluation :

5

Very good facility

Évaluation :

5

Great service perfect for my storage needs.

Évaluation :

5

Good service

Évaluation :

5

The staff is extraordinary however the system is difficult. They had difficulty finding my reservation despite me calling ahead of time to reserve the unit. The movers waited and I paid by the hour.

Évaluation :

5

Thanks for being flexible / allowing me to consolidate my two storage spaces

Évaluation :

4

Would be great to get another elevator access to all floors as you build-out more spaces. The ability to get multiple clients to their floors effectively and efficiently is key.

Évaluation :

4

was satisfied with my overall experience.

Évaluation :

5

Daniel was excellent

Évaluation :

2

Was issued the wrong truck then they gave me storage unit that was in use so I had to move all my stuff to the next floor. It took me 45 minutes to return with my things yet my entire process was 3 hr

Évaluation :

5

Steven Garrett Jr. And his staff were awesome for time I had my storage unit. I highly recommend this location to anyone who is interested in a storage unit. Thanks Steven for your professionalism.

Évaluation :

2

Amazing how only one person would actually help customers.

Évaluation :

1

Elevator constantly malfunctions, emergency alert is disconnected - you may be stuck up to 20 minutes waiting for help. Staff attitudes rank from disinterested to outright foul. Would NEVER recommend.

Évaluation :

5

Great staff, very knowledgeable, polite and helpful.

Évaluation :

5

Very friendly

Évaluation :

3

My card keep having to be reset and that was annoying to keep having to go to the front desk while moving.

Évaluation :

5

Very professional. Very clean

Évaluation :

5

Young Mr. Garrett did a excellent job his staff was the best, from the young man outside cleaning and moving the trucks to the young lady that took me up stairs to see my unit.. they were the best!

Évaluation :

4

Staff was very helpful and accommodating, vehicle and storage clean and functional, but wait in line significant

Évaluation :

1

Very unorganized, . I was inconvenience trying to get my things into my storage unit. Could not access into the building so I could unload my truck. Now I have the truck another day and have to be inc

Évaluation :

4

Very friendly service. Only downside was that only one person was working the desk and they had to keep answering the phone, which slowed down the check out process.

Évaluation :

4

Staff is pleasant and helpful.

Évaluation :

5

it was a pleasant experience!

Évaluation :

3

Everything was good except when the ubox arrived at its final destination. Box to badly damaged to pickup or deliver. Box did arrive weeks earlier than promised. Notified the morning is pickup.

Évaluation :

1

No team work or respect for time

Évaluation :

5

Only concern, if the key is lost, the facility does not have or cannot make a spare key for the contractor. The Uhaul road service does not do keys for the contractor. The only solution a locksmith.

Évaluation :

5

Great experience, the staff was excellent.

Évaluation :

5

the associate helping me was very knowledgeable and helpful while also juggling multiple tasks.

Évaluation :

5

Clean and secure. Great customer service.

Évaluation :

5

I've used this U-Haul location on and off for about five years. I haven't had many issues, which is why I chose to stay with them for so long. Staff is kind. I highly recommend this U-Haul location!

Évaluation :

4

It is very convenient to Wayne State. Great for summer storage.

Évaluation :

4

I just think that you always need to have one more person working. This is a very busy location and there always seems to be a wait. The employees are all very professional and courteous

Évaluation :

4

I'm a 1st time storage customer and I'm impressed how this facility is set up in an historic location.

Évaluation :

1

Didn't have the unit I reserved available as quoted.

Évaluation :

4

The staff were all helpful and friendly. It's definitely a unique and interesting facility. Only complaint would be other patrons that did not close freight elevator resulting in longer waits to move.

Évaluation :

2

The storage unit scheduled wasn't in their system (arriving in Detroit). There was no 10' X 15' unit! They gave me 3 separate 10' X 5' units on separate floors. I had to buy 3 locks. I WON'T BE BACK!!

Évaluation :

4

U-Haul service was good. I rate it 4 stars.

Évaluation :

5

Very knowledgeable.

Évaluation :

4

Very Great Customer Service Thank you very much

Évaluation :

4

Although I had the unit about 8-12 mos, the non-working elevator, no 24hr access, & not being able to speak with someone at the store when I needed to were the only frustrating things I experienced.

Évaluation :

5

Superb facility, just didn't require stoage any longer.

Évaluation :

2

It was too difficult to reach my local office to let them know my unit was empty. i live out of state. It took more than 5 calls.

Évaluation :

1

U-Haul crew forgot to remove our credit card from the account. After two months still receiving bills from U-Haul.

Évaluation :

4

Really great process. The parking situation can be a little tricky but overall very pleased with the facility. Also there needs to be enough staff to handle all the needs of the customers.

Évaluation :

4

I'd recommend this facility to anyone who has storage needs.

Évaluation :

2

The people were helpful and nice enough. However loading carts are all very small and the mattress cart as well was made for older smaller mattresses

Évaluation :

1

Please see my formal complaint. Reference id: 1963650

Évaluation :

4

I wish it was a better way to handle when it comes to the elevator, especially when someone leaves the door open.

Évaluation :

5

Great job Michael. Keep doing your professional skills at UHAUL.

Évaluation :

5

My only suggestion is an upgraded elevator that can be more easily resolved if someone leaves the door open on another floor. Otherwise, great facility! Merci

Évaluation :

3

Drop off was a little confusing but the location was easy to find!

Évaluation :

5

Excellent service

Évaluation :

5

Great place

Évaluation :

3

Understaffed and unable to provide adequate level of customer service. Service elevator unreliable. We hired movers and had to manage their time around the 1 unrelible frieght elevator.

Évaluation :

5

Great professional

Évaluation :

5

Will definitely come back if needed

Évaluation :

5

Thank you! For all your consideration and help. Respectfully, Tiffany Ervin

Évaluation :

4

This location is VERY BUSY!... they need more staff at the front desk... other than that excellent.

Évaluation :

5

It was better than I thought. Very secure and clean!