Évaluations des clients U-Haul Moving & Storage of New Windsor

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of New Windsor

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Christina J. le

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Need more staff it was very busy.

Roger P. le

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Le client n'a pas laissé de commentaire.

Peter C. le

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Le client n'a pas laissé de commentaire.

Gail F. le

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Customer Service referral to Roadside Assistance was difficult and too lengthy for a lost key.

Alfred S. le

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Le client n'a pas laissé de commentaire.

Wayne O. le

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Le client n'a pas laissé de commentaire.

Charlie S. le

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Le client n'a pas laissé de commentaire.

natalie d. le

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Ditto

Peter F. le

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Sydney and team are friendly and efficient.

Kellie D. le

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Le client n'a pas laissé de commentaire.

christine p. le

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Le client n'a pas laissé de commentaire.

hakeem m. le

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Le client n'a pas laissé de commentaire.

Traci D. le

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Le client n'a pas laissé de commentaire.

Julia B. le

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Sydney was very personable and caring of my specific situation and I really appreciate that. I’m really grateful for U-Haul’s pricing!! It’s like it’s better to rent U-Haul than a rental car with the outrageous deposits you have to pay and still have to wait to get your money back! Thank you uhaul for people that actually love their job and care for people like Sydney the manager.

Randy W. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Le client n'a pas laissé de commentaire.

Paul S. le

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Le client n'a pas laissé de commentaire.

allison s. le

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When I originally called they were not clear about the pricing. I was told that it would be one price for anything over 100 miles and also that I would have the rental for 24 hours. When I got the call to confirm I was told there would be an additional charge for any mile over 100 and the rental was only for 12 hours. They extended it to the 24 but I was a little aggravated with the lack of knowledge. I was told that I would be receiving a complementary dolly for my issues and then It was never put in the van. He said "well I didn't charge you for it". Yes but I never received it either. The paper that they give you that explains how much gas you have to put in for it to be back where you started was also wrong. The paper said 5.5 gallons would bring it back to where I took it but it took almost double that. Just not helpful when planning out how much the rental would cost in total. I like to know ahead of time what I will be spending. Other than that the Van was brand new and was easy to drive. Checking out the van was a long process because either the computer wasn't working or the cashier didn't know how to use it, but returning the van was easy with the ipads they have now.

Hsiaoping W. le

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Le client n'a pas laissé de commentaire.

Daniel C. le

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Nice friendly people

Daniel O. le

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Le client n'a pas laissé de commentaire.

Rick C. le

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Le client n'a pas laissé de commentaire.

george p. le

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Le client n'a pas laissé de commentaire.

Nicole T. le

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Le client n'a pas laissé de commentaire.

Tara M. le

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Le client n'a pas laissé de commentaire.

dave m. le

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Le client n'a pas laissé de commentaire.

Peter F. le

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Sydney is the best.

Benjamin C. le

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Le client n'a pas laissé de commentaire.

Chris D. le

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Sydney and George were most helpful! Very friendly,curteous and professional service!!

Jordan T. le

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Better directions on where to go when you pull in. There’s two lanes, but ones full with vans but only two customers there so how is it there needs to be 6 vans parked in the way. Was told to return at 6, they were closed, someone was just walking out to leave and directed me where to go. Was very abrupt, told me to park in one spot, started then changed his mind. Had me back trailer all the way in back corner, and then trailer wouldn’t release from hitch so had to move it again. Finally got it off, and was told they’d check in tomorrow morning, and walked away. At this point I now can’t back out because the trailers blocking me, and there’s many cones in the front of me. So i has to get out and move the cones while he abruptly leaves to go home. I had been in the process of the online check in when he rudely showed up outside, yelling park it here, no here, no here, wait just back it all the way up here. Check out was a mess, tried finding a space to pull in and couldn’t really go anywhere. Tried going inside to check out trailer and then guy comes in and says “ma’am that trucks gotta move, it can’t sit there,” and walks away. However, I’m being blocked by the vans so I have no where to go and then I finally squeeze my truck between barriers and vans with oncoming lot traffic coming towards me. The only one who was pleasant to deal with was the gentleman that checked me out, all his other workers did not care who they spoke to and in what manner.

Craig W. le

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The staff, including the owner were very discourteous, unfriendly and acted as though they could care less about customer satisfaction. No greetings, “how may I help you”, no “thanks for your business”, etc. I also thought that when making the reservation that, dialing the local number, I would be talking to a local rep, but was apparently put through to a call center. They were efficient, but I was a little surprised. I think that the caller should be alerted of this up front.

debbie v. le

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Le client n'a pas laissé de commentaire.

Leo H. le

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I reserved online, quick and easy process & pick up was smooth, associate was very professional and kind. The vehicle was clean. It ran fine but did have a check engine light and warning for services displayed.Drop off was just as easy.

MARILYN K. le

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Le client n'a pas laissé de commentaire.

Michael J. le

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The only thing I could see that was increasing the staff may be able to help.

Mark P. le

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Nice new equipment , fast in and out.

timothy b. le

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Le client n'a pas laissé de commentaire.

Ronald B. le

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Le client n'a pas laissé de commentaire.

Roy R. le

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My online reservation could have gone better. My pick up location changed but was in the same town (New Windsor). When a person called to confirm the reservation they said they were from U-Haul Moving and Storage of New Windsor I didn't recognize the change and went to the original location on the day of the pick up. The person there was helpful and straightened things out. It would have been better if there person calling would have said a change had been made. Also the pictures sent to my phone to identify damage was of a different truck from the one I rented. I had to go over my truck with the sales person and note the existing damage.

Drake D. le

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The location I went to was great very helpful and knowledgable. Everything else about the experience was absolutely terrible. The app was not working customer support sent me through 6 people before finally asking me to drive to a different location to get a vehicle I spent an hour and half on the phone and with your customer support number and over 45minutes of that was hold. One of the worst customer service experiences I've ever had. Horrible.

andrew v. le

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Too many pickups occuring at one time.

John R. le

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Le client n'a pas laissé de commentaire.

Jerome S. le

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Very personable..

STEPHEN S. le

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Le client n'a pas laissé de commentaire.

Dennis T. le

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The personal at this location were very friendly and helpful. It was a pleasure doing business with them

Nelson Eddy R. le

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More staff help to assist those picking up vans/trailers etc. Only one person available.

CHARLES D. le

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Le client n'a pas laissé de commentaire.

Stephen A. le

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building location seemed to be short an employee. employees were running back and forth from cash register to outside vehicles

maiker r. le

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Le client n'a pas laissé de commentaire.

dairy r. le

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terrible

Said S. le

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Le client n'a pas laissé de commentaire.

Omar A. le

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Le client n'a pas laissé de commentaire.

jose c. le

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Le client n'a pas laissé de commentaire.

Susan D. le

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Le client n'a pas laissé de commentaire.

ASHLEY C. le

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Le client n'a pas laissé de commentaire.

steven m. le

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Le client n'a pas laissé de commentaire.

James J. le

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I needed assistance with the electrical component to my towing kit. the service staff at this location had no Idea or advice on how to install the tow kit and package. this seems like it should be pretty basic information, and training. especially when I find advice on the internet and youtube that is actually sponsored by U-haul.

Lillian E. le

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Le client n'a pas laissé de commentaire.

Daniel E. le

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The mobile app saved me very little time. Still had to go to desk and do old fashioned contract. Truck was OK but not the best shape. I may try someone else next time...

kenneth r. le

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Everyone was courteous and very polite. This is my definitive U Haul rental location. EXCELLENT!!

SHAWN G. le

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Sean always goes above and beyond. I rally appreciate the time he puts into doing a job correctly.

Victoria M. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Richard A. le

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Very well run. Have recommended New Windsor UHaul to other people.

Henry J. le

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Le client n'a pas laissé de commentaire.

Denis D. le

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This location was excellent, however, my original rental was at the Newburg location on 9W. That was awful. First, it took 25 minutes to get checked in and when I did, the trailers blinkers didn't work. We spent 25 minutes until one of the employees told us they knew they didn't work. They made the reservation for me at New Windsor, where I had to drive to and promised me a $50 credit for my hassles, which has not been provided.

dylan w. le

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I came to a store with a line of 4 people inside, and 3 already being helped. With no reservation or prior notice, I left with a brand new van that completely suited my needs within 15 minutes. Kind, patient, knowledgeable staff. Will return.

JEFFREY M. le

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Le client n'a pas laissé de commentaire.

christopher d. le

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I always use this location. They have a large inventory, convenient location and friendly staff.

ahmad h. le

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everything is more than perfect employed very very nice but the price still little high for me lol anyway i like uhul for that always i dealing with them in my work thank you very much

Kenneth M. le

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Le client n'a pas laissé de commentaire.

Mark A. le

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There was a cable to the door that looked to be broken but the door still worked so I took it. By the time I got done the tire was almost flat. Trailer was not in that great of shape but it got the job done and I did not have any flexibility to change my plans.

Austen P. le

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Le client n'a pas laissé de commentaire.

Donald J. le

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Le client n'a pas laissé de commentaire.

Joseph K. le

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Le client n'a pas laissé de commentaire.

Richard W. le

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none

Nilsa S. le

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Le client n'a pas laissé de commentaire.

robert m. le

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Le client n'a pas laissé de commentaire.

Paul D C. le

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I had made an appointment a week in advance for 12:30 on a Friday 4/19/19 I dropped vehicle at shop at 12:00 pm. I went back at 2:00 pm and the Truck never moved was still in same spot, they brought Truck in at 2:05 pm. This was my only complaint, other than this situation, everything else was above average. I realize they were busy, but this is there busy time of year, they should be prepared !!

Frank C. le

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Le client n'a pas laissé de commentaire.

Shawn H. le

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Staff members were prompt, polite, and courteous.

Alex M. le

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Le client n'a pas laissé de commentaire.

Dwight W. le

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I'm satisfied

Thomas G. le

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Le client n'a pas laissé de commentaire.

antoine e. le

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My appointment was rescheduled about an hour before arriving. It was moved to the following day at the same time. Which things happen so not a huge deal. My wife shows up for the appointment and she is told she did not have an appointment , and that the tech would not be in for another hour and half possibly. She went back an hour and half later and they had her waiting. I arrived and Saw that our vehicle had still not been taken into the bay. I asked to speak to a manager and I spoke to Sidney(spelling may be incorrect). I explained to her my concerns with, how the install was rescheduled twice and she seemed to not care we were inconvenienced. She said that she does not know what happened because she was on vacation. I explained that now me and my wife had to miss work for this install because of this. As we were talking she was rolling her eyes and attempting to walk away from me. I said this was un professional and wanted my hitch installed. No apology was given. All she did was say I’ll just take fifty dollars off the invoice. Apparently my wife and I’s time and inconvenience was not that important to the general manager of your new Windsor location. Thank you for you time. Antoine

Jesse M. le

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Le client n'a pas laissé de commentaire.

BOGUMIL S. le

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excellent service

nancy f. le

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called last minute, good service, worked good!!

Len B. le

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Le client n'a pas laissé de commentaire.

timothy b. le

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Nothing

McKenzee G. le

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Le client n'a pas laissé de commentaire.

Donna R. le

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Le client n'a pas laissé de commentaire.

Clyde F. le

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Le client n'a pas laissé de commentaire.

RICHARD U. le

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Nothing else to add at this time. Great staff at the New Windsor location.Excellent service.

Dale S. le

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Clean. Well used. It is VERY CHALLENGING to indicate a trailer will be picked up at a location close to my home, then change pickup location 24 hours prior to pickup. CHANGE this process.

Manuel S. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Everything was good. The man at counter brought truck around front and explained everything about the rental. Worked out perfect. Thanks.

andrew p. le

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I thought I had rented a 20 ' bed truck. When I had my driver pick it up we were informed that that measurement included the " granny attic". The rentals should be more clear that you are not getting floor lengthluckily my driver didn't have too far to go and was willing to have some hang over.

Nicholas D. le

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Le client n'a pas laissé de commentaire.

Angel E. le

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Le client n'a pas laissé de commentaire.

MICHAEL F. le

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Le client n'a pas laissé de commentaire.

John O. le

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Knowledgeable and helpful throughout the whole rental experience.

bennie k. le

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A+++++

Ricardo C. le

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Le client n'a pas laissé de commentaire.

Windel P. le

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Le client n'a pas laissé de commentaire.

Seth P. le

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Le client n'a pas laissé de commentaire.

ELAINE S. le

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Le client n'a pas laissé de commentaire.

Ron G. le

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Cashier said it was 30 miles to my destination which was true but didn't consider detours for construction which had ran into on the dutchess side of the bridge. The other sites mentioned a buffer for the miles, they way he kind if rushed me out the door seemed like he was out for a quick buck.

Peter F. le

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Cheryl at a main office in or around Newburgh NY did a great job hooking me up with a truck when U-Haul didn't have the truck I had reserved earlier in the week. A big thank-you to Cheryl. Pickup location was understaffed. Only one young lady on a busy Saturday morning.

Guy a. le

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Le client n'a pas laissé de commentaire.

leslie s. le

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Nothing...and the lady who waited on me..was very professional...and a good attitude...thank you

essie b. le

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Returned the uhaul a day earlier but didn’t get a refund

Stephen S. le

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Le client n'a pas laissé de commentaire.

lionel t. le

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Le client n'a pas laissé de commentaire.

steven f. le

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Great customer service, thank you.

timothy b. le

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Keep doing what u do

Kheetah K. le

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Le client n'a pas laissé de commentaire.

Peter M. le

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Employee was very helpful setting uptrailer and asked if I had any questions. He also shoveled rails of trailer (car hauler) and removed all of the snow.

john b. le

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The truck performed as needed, with the only problem being some noticeable wear in the automatic transmission system, with some slipping and lack of acceleration at times. Interaction with employees was enjoyable and an experience I would quickly recommend to anyone with a need to move furniture and other materials.

MICHAEL F. le

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Le client n'a pas laissé de commentaire.

Devin M. le

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Le client n'a pas laissé de commentaire.

Frances M. le

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Le client n'a pas laissé de commentaire.

Rabih J. le

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Please keep the same stuff because they were very very good

William T. le

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Le client n'a pas laissé de commentaire.

Donald K. le

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Prvided prompt friendly service.

aldea A. le

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Le client n'a pas laissé de commentaire.

angela b. le

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The New Windsor location runs their operation very well.

Ronald F. le

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Le client n'a pas laissé de commentaire.

JOSEPH G. le

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Top notch customer service.

Lashan H. le

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Le client n'a pas laissé de commentaire.