Customer Reviews for U-Haul Moving & Storage of New Windsor

3 728 évaluations

300 Windsor Hwy   New Windsor, NY 12553
(1 Mile from 5 Corners)

(845) 561-0603

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(845) 561-0603

300 Windsor Hwy
New Windsor, NY 12553
(1 Mile from 5 Corners)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Both pickup and drop off were easy. Employees were helpful and very courteous. Very pleased - thank you for the great service!

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSO VIRTILIO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
4

Make the process for dropping off after hours a little easier.

Quentin H. 
Évaluation :
5

Ann the associate who assisted me with the check-out procedure was extremely professional and went above and beyond the call of her duties.

Dennis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Rien

MICHAEL FRANCIS M. 
Évaluation :
5

The young lady at the store was very helpful

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE SELIM F. 
Évaluation :
5

I had a great experience. I would recommend to others.

Tasmanika R. 
Évaluation :
5

Everything was smooth and convenient.

Karen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
5

Check to make sure inside vehicle is clean. I had to pull over to clean and sanitize the interior.

William C. 
Évaluation :
5

The process of renting was very easy from beginning to end and staff was friendly and helpful

Louis P. 
Évaluation :
5

This is one of U-Haul's Best Team Keep up Great Work! Thank You and Be safe! Your loyal customer Dallas

Dallas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elma B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

The truck was very badly scratched and dented when I received it and it wasn't very clean.

Tuvia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWR P. 
Évaluation :
1

I filed complaint and waiting for resdolution

Roger C. 
Évaluation :
3

The truck smelled of body odor, made for an unpleasant experience over all. Your electronic media stinks, badly. Sign up did not work, despite over an hour starting and restarting page. The app at your location for returning the truck was even worse, spent over an hour sitting in truck trying to get it to work and finally gave up. If the location had charged me the 20 $penalty that was threatened (how utterly vile of you, I'm DONE with U'haul after 40 years over this) I would have complained to my credit card company about fraud.

JEFFREY A E. 
Évaluation :
5

I just wanted to mention Dave as he really is extremely personable and friendly. This is the second time that I've interacted with him and both times I walked away smiling. Even though this location is a little out of my way it's worth it to me to be able to give business to a good guy.

Anthony C. 
Évaluation :
5

Just like to say the young man that helped. Was a true professional. Really sorry I didn't get his name. He helped me fully understand. The trailer. Made me feel very comfortable.

MICHAEL C. 
Évaluation :
5

4x7 listed trailer was actually less than 3,5 feet wide. Replacement trailer had broken tie down hooks and was full of rock, sticks, and debris.

JOSHUA LEE R. 
Évaluation :
5

The drop off was super smooth and the guy who checked me in was very helpful, courteous and friendly. I was extremely happy with the whole experience. Keep up the good work!

CRAIGALLAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celestino S. 
Évaluation :
5

The guys that helped me out at the New Windsor location were awsome. Not only were they curtious, they were also very informative about what I would need to get my moving job done. They got me in and out quickly and had a smile on their face the whole time. I wish the service were this good at all the U-haul locations!

Michael E. 
Évaluation :
5

Staff there was very professional and helpful will recommend to others

Patrick T. 
Évaluation :
5

Rock Tavern location sucked

ROGERW A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENITO D A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL JR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREAM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

June T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAELN G. 
Évaluation :
4

refer to contact form

Carli T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene R. 
Évaluation :
2

I rented a car hauler two out of four tires were leaking air had to stop several times to put air in them

John K. 
Évaluation :
5

Service is awesome

RAFAEL S. 
Évaluation :
1

Leaking front tire Front of truck was severely damaged . Nice people at location, But I guess thier authority is limited. I rented a truck in Middletown, last moth, and was an excellent experience. I guess it's back to the old UHaul

Andrew P. 
Évaluation :
5

nothing everyone was very helpful and nice

Jean C. 
Évaluation :
5

Self- check in and self- check out didn't work too well for me. In needed to have an associate help me both times. That was fine since though

Susan C. 
Évaluation :
5

You need small cargo trailers. It's ridiculous that you do not have any

Charles C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
5

Customer service was outstanding!! They were extremely courteous and helpful to me. However when I was leaving I noticed a foot long scratch on my door. No one admitted to it and then I basically just had to deal with it. Other than that and that everything was great! Accidents happen. Just wish they were more careful because I just got this car brand new off the lot 😩

jackie W. 
Évaluation :
5

I originally asked for an enclosed trailer 5x8 a week before my reservation. For 6 days x 19 $. I was contacted several times about availability explaining that they would upgrade me if needed.never talked to the same person more than once. Finally got told there was a 6x12 available for the time I needed. Went to pick it up and was charged 187 $I did get the insurance for 11 $but math doesn't add up. I didn't say anything just moved along because I did need the trailer. After 2 days I get a call telling me I was supposed to return the trailer when I believed I paid for the 6 days. I obviously could not return it and explained that the seemed to be ok. So I returned the trailer the 5th and upon returning it I was charged an additional 130 $. So 19 $x6 plus 11 $plus tax, turned into 307 $somehow. I did not like the communication/money transactions. Make sure everything is explained clearly before handing over your card. Uhaul's website pages are not really the rates they charge.

Robert R. 
Évaluation :
5

Rien

GLENN R K. 
Évaluation :
3

Truck that I was given should not be in the road! Brake issues and acceleration issues made this move dangerous! PLEASE MAINTENANCE YOUR VEHICLES!

BRIAN J S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
4

Thank you for your service and God bless

Leonard L. 
Évaluation :
2

trailer hitch lock needed to be greased, The representative who I dealt with at the location was very unprofessional, I did my check in on line , but she asked me the same questions again, I paid for the blankets and she forgot to give them to me, then when I returned the trailer she only refunded 50 % of the blankets fee and only gave me the full refund when I asked for it, besides she took for ever to handle the check out process, she had a real bad attitude.

Jaime G. 
Évaluation :
5

Excellent friendly professional customer service

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar C. 
Évaluation :
4

All was good with the whole experience

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen J. 
Évaluation :
5

Everything was very nice and your employees were very helpful and their customer service was excellent

Tonya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

The staff was very helpful.

Kevin H. 
Évaluation :
5

Aucun

Marc H. 
Évaluation :
5

There needs to be a better understanding of what damage is done prior to the renters taking the vehicle to ensure that they are aware of the prior damage by the location personnel, the self pickup is great but to confirm the photos as accurate is a bit deceitful practice, please make the customer take photos prior to taking the vehicle off the property so if there is any prior damage to the vehicle it would be in pictures taken by the customer and not the employees

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
4

Simple easy smooth experience

KATHLEEN W. 
Évaluation :
4

Ava was excellent while I was reserving the truck weeks before my pickup. The male customer service rep who was there when I picked up the truck did not explain anything. He appeared ill, or hungover. He never told me that I had to take photos before I left the site. He never reviewed the truck with me. After I left the lot, I received a text with a link asking me to take photos of the truck but when I tried to do it, it said link had expired.

CHRISTINE M L. 
Évaluation :
3

Tell me what you offer regarding EZPass for tolls. Make the online process for after hours return of the truck easier or else don't charge extra for after hours returns. Assign a truck to me that is positioned where it can be driven away instead of assigning me one that is blocked in and then changing it to a different one while I have to wait around.

PHILIP ROBERT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOs MANUEL M. 
Évaluation :
1

Many delays in getting products. Had to call customer service twice I went to another location myself to pick up morning parts After installation - wire harness wasn't even mounted and left in my trunk - yet I paid for the brackets and adapter

Robert Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Sean took care of me, he was prompt and knowledgeable. Showed me how the equipment worked and hooked the trailer to my hitch, he had me driving out of the lot in 15 min.

Peter P. 
Évaluation :
5

David was great

Joan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick S. 
Évaluation :
5

2 thumbs up …

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosario G. 
Évaluation :
2

I turned in my rental before the cutoff time of 2 pm at 1:55 pm. I was then told to leave unless I wanted a paper receipt. I then went to the counter for my receipt when I was told to opt for a digital receipt sent to my e-mail. Since i had movers at my house, I opted to leave then and have my receipt emailed to me. When I did receive my receipt, I was charged for an extra day since the attendant performed his inspection 30 minutes after I had arrived and so the system counted it as an extra day of rental use. This is awful customer service and should not be the standard when dealing with customers!

Welvin John L. 
Évaluation :
5

Prof

Darrin S. 
Évaluation :
1

The service there was horrible. Arrive for a pick up and was rudely told that I have to come back in 1 hour to 2 hours because they have no one to process the rental.. smh out of time and money depending on you guys. Never again!

Frankie O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald L. 
Évaluation :
3

Online option to make changes to an order is not user friendly and creates frustration.

Scott C. 
Évaluation :
5

Perfect

Steven L. 
Évaluation :
5

Make it easier to drop off. Drop off requirements are too extensive.

David C. 
Évaluation :
5

Outstanding customer service!

Louis N. 
Évaluation :
2

They tried to give me a truck that had no spare tire even though I was taking a very long drive and They knew that. I talked them into giving me a truck that had a spare tire. During my trip I had a flat tire I was unable to get a hold of roadside assistance so we change the tire ourselves. When I asked U-Haul to come to my location to give me another spare in case I had another flat they refused to because they said the problem was fixed.

CRAIG ANDREW Y. 
Évaluation :
4

This is my email Tacha.suvsuv@yahoo.com No Jose@aol.com

JOSEANGEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

Retour
Haut de la page