Customer Reviews for U-Haul Moving & Storage of New Windsor

4 613 évaluations

300 Windsor Hwy   New Windsor, NY 12553
(1 Mile from 5 Corners, Between Emergency One and Carpet Mill Outlet)

(845) 561-0603

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(845) 561-0603

300 Windsor Hwy
New Windsor, NY 12553
(1 Mile from 5 Corners, Between Emergency One and Carpet Mill Outlet)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Herrera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Maers 
Évaluation :
5

I love the service!! Fast easy and efficient 👍

Isela Flores 
Évaluation :
5

Not a thing. We reserved a UHaul van for 3/23 . There was a horriffic rain storm when we arrived. Nervous about driving the van during the storm we asked Iselda if we could postpone reservation to the followinh day. She immediatly moved the reservation to the following day, Sun. Isela couldn't have been more understanding, couteous & professional. L M

lisa mulligan 
Évaluation :
5

Always on point

Sidney Brown 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeanne Delinois 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Atkinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA Taylor 
Évaluation :
5

Very helpful staff, pleasant and knowledgeable

Rene Lee 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mysticol Rooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone Hill 
Évaluation :
5

Very good customer service, pleasant and helpful personality. The agent, (she gave her name but I forgot; it began with M like Michap or like that) was also training at the same time which she handled efficiently. The trainee too was helpful and attentive; a reflection of the training she was receiving. Great team, I was crunched for time and they got me out of there with time to get back to work. 5+ stars

Sophia gibson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar Castillo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ayden Opfer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Taylor 
Évaluation :
5

Really can't think of any improvement all was great. Customer Service, location, Cleanliness of vehicle, and the time it took for me to get it. No complaints and I would definitely recommend this location.

evelyn rivera 
Évaluation :
5

The oil change required ldisplay came on each time I started the van after sitting for awhile. The display then turned off after a few seconds. The van was a very smooth ride.

GRANT MILLER 
Évaluation :
5

You need to hire more people to help Andres and his coworker (short spanish guy) they were both great!

aurora woodhull 
Évaluation :
5

Pleasant, helpful employees.

ANTHONY VITALITI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John prosachik 
Évaluation :
5

The Staff is very kind and helpful. Will definitely rent from this location again.

ADAM PEMBERTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Rodriguez 
Évaluation :
5

Friendly and efficient! One of the best pick ups ever. I wish I knew the name of the woman who helped me because she should get commendation for outstanding employee.

James Madsen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

osmond nunez 
Évaluation :
5

Great staff! Very attentive and professional

EDWIN VALLE 
Évaluation :
5

Pricing, too much for one way drop offs

Salvatore Zappala 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELLONJ GILBERT 
Évaluation :
3

when you say the tank is full and the tank is not really full cuz when I leave the lot and the tank shows right after 5 or 10 me that the tank is losing already gas so that's not a really full tank that's first of all second of all the car always needs a oil change third of all and it wasn't so much service

Yehoshua Frank 
Évaluation :
5

This experience was awesome from start to finish. They were all very accommodating and professional which made my move much easier.

deborah mcgrath 
Évaluation :
4

Have a landing leg on the 6x12 trailer. Useless without it

Steven Infante 
Évaluation :
5

Excellent service à la clientèle

Timothy peloso 
Évaluation :
5

Everything went smooth. Very nice people To do business with, I would recommend to anybody!

Thomas Vesely 
Évaluation :
5

I use the 26’ truck regularly. Always satisfied!

Rick McCurdy 
Évaluation :
5

The hand cart was not secured in the back of truck

ROBERT WILSON 
Évaluation :
5

My instillation specialist/ tech was awesome she did an excellent job trouble solving as well as fixing the issue. she is an asset to your business. All the best Mark

Mark Seegler 
Évaluation :
5

Truck had no power. Trucks front suspension needs work, a dangerous amount of play in the steering. The grime on the inside of the windshield made it hard to see with the sun glare.

Steven Segreti 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Trippedo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Pavlik 
Évaluation :
5

Very friendly, respectable, and very helpful👍

Al Jackson 
Évaluation :
5

Thank you tons!!

Fernando Santos 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tori Boyce 
Évaluation :
5

Just very nice folks to work with

ANDREWW L RAWDING 
Évaluation :
4

This particular morning seemed like they were understaffed. Only one counter person was working when I first arrived. The line quickly grew while I was waiting to be helped. Even when a second person came and started working the counter there were at least 4 others waiting.

Josue Colon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Realyn Davis-García 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight Greene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOOHYEONG YOO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nanette Morales 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Fitzgerald 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN WIENHEIM 
Évaluation :
5

The staff exemplified what customer service should be about! Beyond excellence!! Thank you!

Realyn Davis-García 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Poganik 
Évaluation :
3

As I'm going thru a world win of personal issues the ladies at the counter were super sweet and professional which made me feel comfortable and welcomed

Melissa Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Brosnan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Brosnan 
Évaluation :
5

I was very impressed with all those who worked there. By far it was much better than expected. The van was as good as new and well maintained and clean as a whistle.

VINCENT MANGANO 
Évaluation :
5

Always a great experience. Quick and easy to get a truck and just as quick and easy to return it.

ANNETTE G BOYLE 
Évaluation :
5

The girl behind the counter was exceptional very accommodating pleasant

BERND STOERCHLE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leandro Tejada 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Sullivan 
Évaluation :
5

No worries Everything was great..

James Pungello 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leandro Tejada 
Évaluation :
5

I have rented here many times, very nice staff.

ANDREWW L RAWDING 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaylen Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel Reyes 
Évaluation :
3

Fabric seats need better deep cleaning because the van I rented smelled awful, really awful, like sweat and body odor. The fabric seats need to either be covered or deep cleaned better because the smell a very strong and i feel it seeped into my clothes. Lithe then that, friendly staff, fast and professional.

Damien Cortes 
Évaluation :
5

Great customer service, very professional and no waiting

MARYF LOVE 
Évaluation :
5

The young woman who helped me was very good - friendly, knowledgeable and helpful. A suggestion: the 6x12 trailer I rented (which I have rented multiple times before) REALLY needs a tongue jack. It is difficult and potentially dangerous to have to deadlift the tongue on and off the hitch. Please consider this.

Guy Lester 
Évaluation :
5

Trailer was picked up and when I got to my house and opened it I saw it had spilled polyurethane in it and the fumes and the smell of it was terrible and was sticky but I had to rush to my destination... and I right away called up and reported what I found so I won't be charged for it... but I was sure they will offer me a discount for it.. I'm not the type to ask but cmon bruh.. I has to cover the trailer with plastic so I can use it

Yitzchok feuerwerker 
Évaluation :
5

Le service à la clientèle était génial. In my opinion you don't have to do anything.

Regina Marion 
Évaluation :
5

Everything was easy and staff very friendly and helpful

Teresa Lopez-Calle 
Évaluation :
5

Free coffee?

James Ragon 
Évaluation :
5

Very fast and knowledgeable staff! Vehicle was very clean.

GRANT MILLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa McCoy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rommel perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JOSEPHSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Pisano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM BIRNBRYER 
Évaluation :
3

This location is woefully understaffed. The workers there are spread too thin and it means that there are often long lines, not enough adequate parking (some ancillary parking spots appear to not be painted to code) and a single staff member is left running around trying to juggle the work of a team of 4.

David Fishel 
Évaluation :
1

I have had three hitches put on different vehicles in the last five years. I have always used this U-Haul because it's close to my home. I dropped the car off in the morning and showed up around two for pick up. because no one was answering my calls. I felt uncomfortable leaving it there that morning because the tech kept implying that would take much longer than the hour. It was supposed to be rated. Honestly, if they didn't have my car lifted, I would've taken it and gone somewhere else. They said it would be done around five or six. When I arrived to pay, they had billed me for 6 1/2 hours of labor, but discounted me three hours. They said that it took so long because they were training someone. Fine but why am I charged for training. I asked to speak to a manager and they said her name was on the door. Her name- no phone number or store location- was on the door but I tried to call the next day no answer, and the same happened the next day after that. I feel that I was overcharged and it would've been nice of them to do the right thing.

Kirsten Gayton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen Aviles 
Évaluation :
5

Service was great

Moses Usen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KROLL HYPPOLITE 
Évaluation :
5

The lady that checked me out, and the gentleman that checked me in very professional and very nice

Carlos Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEWAL SINGH 
Évaluation :
5

Easy check in and check out. Helpful staff. Keep up the good work here.

Marlene Medina 
Évaluation :
5

I had a great experience with the employees at this location. They were knowledgeable and courteous. I was hoping to have the equipment brought to the location that I had booked online as my pick-up point given the amount of time they had when I reserved it. It would have been a lot closer.

James Hargrove 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EFREN GARCIA REYES 
Évaluation :
5

U-Haul Moving & Storage of New Windsor 300 Windsor Hwy was not my initial pickup location. My initial pick-up location was 5336 Rte. 9 W Newburgh, NY. Which is right next door to my home. I was very unhappy because When I arrived, I was notified via U-Haul app that no equipment was assigned to my reservation. when I received the confirmation call 11/18/23 I stressed that I was under very strict time constraints so I'm very disappointed. I ended up having to drive 30 mins away from my home to another location and everything was pushed back 1 hour so I'm not happy at all.

Carl Tillman 
Évaluation :
4

I received the truck with 1/4 a tank of gas. Where I had to get gas quick. Then I had to guess how much gas to put in it to bring it back at 1/4 of a tank again. That is not fair. I would think getting it full and bringing it back full would be fair.

David Vittorini 
Évaluation :
5

Make sure your computer system is shared with all employees. I was contacted 6 times for missing my return time, when in fact I was an hour early.

Aaron Anderson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Justine CONSTANT-WILLIAMS 
Évaluation :
1

Someone not having used uhaul before naively chose 4 hours as the rental time. Van was not returned for approximately 6 hours and an entire day fee of $99 was charged. Yes it's in the contract - Clause 7 of 23 clauses - but if 20 hours is the same cost as 4 hours or 6 hours or 13 hours, common decency and customer courtesy would be to make a customer aware of that. And when I called and questioned this, the on site manager indicated that customers are told this verbally at rental. So I said, you made that statement on this rental and then she said no she did not. So please don't just make up things. And she twice mentioned the rate if $18,95 and I can't see what that rate has to do with this rental. I asked for her superior, she stated she did not have a superior, that she was the site manager. After I asked for second time, maybe the third, to speak with a higher up so she gave me a name and number and told me I could call if I wanted but he wouldn't do anything differently and would only back her up. And I asked if call was recorded as I hoped it was being recorded and the message at beginning of call indicates it may be recorded. She said it probably was not. Also, the online verification of return was done a few hours after the truck was returned. The site indicated it was returned at 9 something the next morning which is wrong. And they had charged the credit card the $20 fee for that service. She said that would be credited because she must have noticed that when I called about the other issue and she looked at the account. That $20 has not yet been credited but that had better be done soon. Bottom line, that policy of 4,7, 8.5, 20 hours or whatever number of hours under 24 hours costing the same fee, especially when that information is 2 lines buried in a 4 page contract. Is totally contrary to decent customer service.

marybeth mckinstrie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Mclein 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno Salas 
Évaluation :
5

Great experience.

ELAIN CANNELLA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS CARABALLO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS MARIO 
Évaluation :
5

Nothing to improve yet

Samuel Fedrick 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Berkery 
Évaluation :
5

Nothing. The service was outstanding!

LAWRENCE FAUNTLEROY 
Non les évaluations ont été soumises pour cet établissement.

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