Customer Reviews for U-Haul Moving & Storage of New Windsor

3 803 évaluations

300 Windsor Hwy   New Windsor, NY 12553
(1 Mile from 5 Corners)

(845) 561-0603

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(845) 561-0603

300 Windsor Hwy
New Windsor, NY 12553
(1 Mile from 5 Corners)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darwin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Q. 
Évaluation :
5

Just awesome

Md U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVINM D. 
Évaluation :
3

The only issue I had was the fact that I rented from one location, but had to go to another which was 20mins in each direction out of my way, because the trailer I was supposed to use, was returned with a flat that they couldn't fix in time. They didn't have anyone that could bring another trailer over from the other location. Extremely inconvenient!

Kristen M. 
Évaluation :
2

Truck had to be returned for another as it was not running properly I ended up an hour behind schedule- they didn't give credit for and with a smaller truck which ended up causing me to make extra trips. This caused me to pay almost twice the quoted rate. When your stuck your stuck! Awful!

Maria P. 
Évaluation :
5

Dave was great. Got me on the road fast and was able to change me to a more suitable truck for my needs - seamless and friendly.

JOHNW JR D. 
Évaluation :
4

I was charged 18 for using a credit card. I was never made aware of that surprise extra charge

MICHAELA P. 
Évaluation :
5

Everyone and everything were great!

Diane D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICTOR O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aidan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley K. 
Évaluation :
4

Overall good experience , maybe employee go over vehicle with customer

Joseph C. 
Évaluation :
5

Make sure equipment is there - my truck was not there for scheduled pick up and caused me delay problems. Sean Keenan went the extra mile to assist the situation and compensate me for my lost rental time.

John D. 
Évaluation :
4

Seems like you need more staff these two guys were very busy running all over the place maybe add 1 or 2 more employees

CAYSEL ANN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Q. 
Évaluation :
5

Great service and polite staff

Denise F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

just keep doong ehat yr doing

Joseph M. 
Évaluation :
5

Nice people go to uhaul.com

Filipe L. 
Évaluation :
4

A dolly that someone did not rent right where everyone loading and unloading the truck was incredibly not helpful on a already very stressful day. I understand why you put it there as well. So of the zip ties are cut you automatically charge for a dolly rental as well.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWADAM F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARRY J F. 
Évaluation :
5

The truck Smell like cigarettes really bad side from the smell the truck was fine

Tim M. 
Évaluation :
5

Organizing from Arizona, being loaded in New York and getting delivered to Kentucky was so easy. Merci

Erika D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TENNILLE C. 
Évaluation :
5

Nothing - Jack was quick with my contract to get me in the road fast

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS J R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson D. 
Évaluation :
5

The UHaul associate who attached the trailer to my vehicle explained how to safely handle and operate the trailer. He was very professional and courteous.

Stephen C. 
Évaluation :
4

The girl that checked my truck in was very helpful and even though had nothing to do with the misunderstanding listen to my complaint about having to bring the truck back to a totally different location.

EDWARDKELLY M. 
Évaluation :
5

open another .

Cheryll H. 
Évaluation :
3

Maintain the equipment better. When a mistake is made empower the manager at the location to make it right and actually care about what's going on rather than brush off the customer and not take initiative. There should never be a reason that a customer leaves late, without equipment or is unable to accomplish the reason they rented equipment at NO ADDITIONAL COST to themselves for the mistakes and apathy or uhaul.

RICHARDALAN JR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Wonderful professional service. The installers took time to explain my concerns. But, GPS needs to be corrected to find the place in a timely fashion.

Gayle L. 
Évaluation :
5

Staff was nice Shawn and Christopher. Thank you! Overall I think your prices should be a little lower. Je

Roshelle G. 
Évaluation :
5

The staff was great and understanding very helpful great service

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdul S. 
Évaluation :
3

You need to have everyone on the same page when calling to change or modified reservation no just give people word of mouth with out sending confirmation

Joel S. 
Évaluation :
5

Trying to reserve a cargo trailer was extremely frustrating as the reservation could be guaranteed but a trailer could not, nor could a pick up location. I'm my opinion, calling the customer 24-36 hours before pick up is crazy. I had a special move to be done in a certain window of time, confirmation 100 % would be less stressful. It all panned out, but I don't like that process!!!!

Jody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald J. 
Évaluation :
5

From my experience they all where accommodating! Thank you again. Kevin Dolan

Kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S. 
Évaluation :
3

No complaints

Jean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collins N. 
Évaluation :
5

Service was good

FREDDIE B. 
Évaluation :
5

Just what you are doing

LOUIS WILLIAM P. 
Évaluation :
4

Sean at this location was very helpful

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alpesh M. 
Évaluation :
5

I have used this facility many times and every experience has been great !

Dennis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

bon

SURYAKANTC P. 
Évaluation :
1

I will never be using U-Haul again. Very dishonest and can never trust in this company again. If I have to pay more or drive further for another service then so be it.

Edson O. 
Évaluation :
3

I originally booked the reservation to pick up the truck at nailed it in Washingtonville, and was informed the evening before that the truck would not be there and had to go to New Windsor, which added an additional 20 miles to my overall trip.

Jon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert C. 
Évaluation :
1

The truck that we received had 2 bad rear tires. The morning of our move the tire was almost flat and we had to go to a uhaul to have it filled. This was in addition to the flat tire on the auto trailer that we received at another location as it wasn't available for us to pick up at the same location so we had to drive 2 hours to pick that up. We ended up having to stop at a 3rd uhaul in NJ on our way south because the tire kept losing air. Thankfully we did this and they checked all the tires on both the truck as well as the auto trailer and they had to replace both rear driver side tires because they were so bad. The professionalism at the NJ uhaul by Michael and Rudy and the team was incredible and we cannot thank them enough for caring and taking care of us. The thought of both tires blowing on the same side with a trailer on the back is very scarey to think about and the fact that this equipment was rented without any care is disheartening. In addition to these issues we were so behind schedule and were unable to make it to our planned destination therefore losing our refund at the hotel reservation we had made as we were unable to make it there after so many issues with the rental equipment. We ended up having to pay more by getting another hotel closer and not being refunded by our original reservation even after trying to explain the reason we needed to cancel.

Alejandro S. 
Évaluation :
1

I understand that I got the U-Haul at 6:45 at night but instructions were not given to me text messages were not sent to me and I have never felt so disrespected by the person who rented me the truck and by the female who I return the truck with customer service is the number one key to all businesses I am the manager Of customer service at my job your employees would be fired if they Treated any of my customers like how they did me

Kamesha L. 
Évaluation :
4

The on line ordering was not working well with the locations computer. Also, Had to rent a truck to haul the u box as my car was sitting too low to haul it. Had trouble placing an online order for the truck and ended up having to have the worker put it in the computer.

PAMELA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Nothing. Customer service was great!

Sara F. 
Évaluation :
1

The manager was extremely rude and seemed like me she did not care about the issues I had. They did not have the truck I reserved and pretty much told me it wasn't there problem. I ended up renting a truck that made my move so much more difficult. I had asked the workers if they could help me and call another uhaul to see if there was a larger truck available nearby and the response I got was “if we sit here and call for you how can we do our job”. Me and my wife were shocked at the lack of help and the amount of rude comments.

Nicholas C. 
Évaluation :
5

Nothing. Everyone was Knowledgeable, friendly and timely

Steve M. 
Évaluation :
5

No recommendations at this time.

Leroy F. 
Évaluation :
5

Great service

HUGO O. 
Évaluation :
4

I Was dissatisfied because we asked for an extension on Sunday for an extra 4 days and an employee said we can have it until Friday for 20,00 $a day. Come to know he didn't do his job properly and didn't document the transaction. We were told to bring back the truck and on top of his error we were charged an additional 50 for not doing his job correctly.

Gustavo R. 
Évaluation :
5

Both pickup and drop off were easy. Employees were helpful and very courteous. Very pleased - thank you for the great service!

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSO VIRTILIO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
4

Make the process for dropping off after hours a little easier.

Quentin H. 
Évaluation :
5

Ann the associate who assisted me with the check-out procedure was extremely professional and went above and beyond the call of her duties.

Dennis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Rien

MICHAEL FRANCIS M. 
Évaluation :
5

The young lady at the store was very helpful

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE SELIM F. 
Évaluation :
5

I had a great experience. I would recommend to others.

Tasmanika R. 
Évaluation :
5

Everything was smooth and convenient.

Karen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
5

Check to make sure inside vehicle is clean. I had to pull over to clean and sanitize the interior.

William C. 
Évaluation :
5

The process of renting was very easy from beginning to end and staff was friendly and helpful

Louis P. 
Évaluation :
5

This is one of U-Haul's Best Team Keep up Great Work! Thank You and Be safe! Your loyal customer Dallas

Dallas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elma B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

The truck was very badly scratched and dented when I received it and it wasn't very clean.

Tuvia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWR P. 
Évaluation :
1

I filed complaint and waiting for resdolution

Roger C. 
Évaluation :
3

The truck smelled of body odor, made for an unpleasant experience over all. Your electronic media stinks, badly. Sign up did not work, despite over an hour starting and restarting page. The app at your location for returning the truck was even worse, spent over an hour sitting in truck trying to get it to work and finally gave up. If the location had charged me the 20 $penalty that was threatened (how utterly vile of you, I'm DONE with U'haul after 40 years over this) I would have complained to my credit card company about fraud.

JEFFREY A E. 
Évaluation :
5

I just wanted to mention Dave as he really is extremely personable and friendly. This is the second time that I've interacted with him and both times I walked away smiling. Even though this location is a little out of my way it's worth it to me to be able to give business to a good guy.

Anthony C. 
Évaluation :
5

Just like to say the young man that helped. Was a true professional. Really sorry I didn't get his name. He helped me fully understand. The trailer. Made me feel very comfortable.

MICHAEL C. 
Non les évaluations ont été soumises pour cet établissement.

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