Customer Reviews for U-Haul Moving & Storage of New Windsor

3 752 évaluations

300 Windsor Hwy   New Windsor, NY 12553
(1 Mile from 5 Corners)

(845) 561-0603

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(845) 561-0603

300 Windsor Hwy
New Windsor, NY 12553
(1 Mile from 5 Corners)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S. 
Évaluation :
3

No complaints

Jean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collins N. 
Évaluation :
5

Service was good

FREDDIE B. 
Évaluation :
5

Just what you are doing

LOUIS WILLIAM P. 
Évaluation :
4

Sean at this location was very helpful

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alpesh M. 
Évaluation :
5

I have used this facility many times and every experience has been great !

Dennis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

bon

SURYAKANTC P. 
Évaluation :
1

I will never be using U-Haul again. Very dishonest and can never trust in this company again. If I have to pay more or drive further for another service then so be it.

Edson O. 
Évaluation :
3

I originally booked the reservation to pick up the truck at nailed it in Washingtonville, and was informed the evening before that the truck would not be there and had to go to New Windsor, which added an additional 20 miles to my overall trip.

Jon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert C. 
Évaluation :
1

The truck that we received had 2 bad rear tires. The morning of our move the tire was almost flat and we had to go to a uhaul to have it filled. This was in addition to the flat tire on the auto trailer that we received at another location as it wasn't available for us to pick up at the same location so we had to drive 2 hours to pick that up. We ended up having to stop at a 3rd uhaul in NJ on our way south because the tire kept losing air. Thankfully we did this and they checked all the tires on both the truck as well as the auto trailer and they had to replace both rear driver side tires because they were so bad. The professionalism at the NJ uhaul by Michael and Rudy and the team was incredible and we cannot thank them enough for caring and taking care of us. The thought of both tires blowing on the same side with a trailer on the back is very scarey to think about and the fact that this equipment was rented without any care is disheartening. In addition to these issues we were so behind schedule and were unable to make it to our planned destination therefore losing our refund at the hotel reservation we had made as we were unable to make it there after so many issues with the rental equipment. We ended up having to pay more by getting another hotel closer and not being refunded by our original reservation even after trying to explain the reason we needed to cancel.

Alejandro S. 
Évaluation :
1

I understand that I got the U-Haul at 6:45 at night but instructions were not given to me text messages were not sent to me and I have never felt so disrespected by the person who rented me the truck and by the female who I return the truck with customer service is the number one key to all businesses I am the manager Of customer service at my job your employees would be fired if they Treated any of my customers like how they did me

Kamesha L. 
Évaluation :
4

The on line ordering was not working well with the locations computer. Also, Had to rent a truck to haul the u box as my car was sitting too low to haul it. Had trouble placing an online order for the truck and ended up having to have the worker put it in the computer.

PAMELA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
5

Nothing. Customer service was great!

Sara F. 
Évaluation :
1

The manager was extremely rude and seemed like me she did not care about the issues I had. They did not have the truck I reserved and pretty much told me it wasn't there problem. I ended up renting a truck that made my move so much more difficult. I had asked the workers if they could help me and call another uhaul to see if there was a larger truck available nearby and the response I got was “if we sit here and call for you how can we do our job”. Me and my wife were shocked at the lack of help and the amount of rude comments.

Nicholas C. 
Évaluation :
5

Nothing. Everyone was Knowledgeable, friendly and timely

Steve M. 
Évaluation :
5

No recommendations at this time.

Leroy F. 
Évaluation :
5

Great service

HUGO O. 
Évaluation :
4

I Was dissatisfied because we asked for an extension on Sunday for an extra 4 days and an employee said we can have it until Friday for 20,00 $a day. Come to know he didn't do his job properly and didn't document the transaction. We were told to bring back the truck and on top of his error we were charged an additional 50 for not doing his job correctly.

Gustavo R. 
Évaluation :
5

Both pickup and drop off were easy. Employees were helpful and very courteous. Very pleased - thank you for the great service!

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSO VIRTILIO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
4

Make the process for dropping off after hours a little easier.

Quentin H. 
Évaluation :
5

Ann the associate who assisted me with the check-out procedure was extremely professional and went above and beyond the call of her duties.

Dennis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Rien

MICHAEL FRANCIS M. 
Évaluation :
5

The young lady at the store was very helpful

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE SELIM F. 
Évaluation :
5

I had a great experience. I would recommend to others.

Tasmanika R. 
Évaluation :
5

Everything was smooth and convenient.

Karen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
5

Check to make sure inside vehicle is clean. I had to pull over to clean and sanitize the interior.

William C. 
Évaluation :
5

The process of renting was very easy from beginning to end and staff was friendly and helpful

Louis P. 
Évaluation :
5

This is one of U-Haul's Best Team Keep up Great Work! Thank You and Be safe! Your loyal customer Dallas

Dallas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elma B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

The truck was very badly scratched and dented when I received it and it wasn't very clean.

Tuvia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWR P. 
Évaluation :
1

I filed complaint and waiting for resdolution

Roger C. 
Évaluation :
3

The truck smelled of body odor, made for an unpleasant experience over all. Your electronic media stinks, badly. Sign up did not work, despite over an hour starting and restarting page. The app at your location for returning the truck was even worse, spent over an hour sitting in truck trying to get it to work and finally gave up. If the location had charged me the 20 $penalty that was threatened (how utterly vile of you, I'm DONE with U'haul after 40 years over this) I would have complained to my credit card company about fraud.

JEFFREY A E. 
Évaluation :
5

I just wanted to mention Dave as he really is extremely personable and friendly. This is the second time that I've interacted with him and both times I walked away smiling. Even though this location is a little out of my way it's worth it to me to be able to give business to a good guy.

Anthony C. 
Évaluation :
5

Just like to say the young man that helped. Was a true professional. Really sorry I didn't get his name. He helped me fully understand. The trailer. Made me feel very comfortable.

MICHAEL C. 
Évaluation :
5

4x7 listed trailer was actually less than 3,5 feet wide. Replacement trailer had broken tie down hooks and was full of rock, sticks, and debris.

JOSHUA LEE R. 
Évaluation :
5

The drop off was super smooth and the guy who checked me in was very helpful, courteous and friendly. I was extremely happy with the whole experience. Keep up the good work!

CRAIGALLAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celestino S. 
Évaluation :
5

The guys that helped me out at the New Windsor location were awsome. Not only were they curtious, they were also very informative about what I would need to get my moving job done. They got me in and out quickly and had a smile on their face the whole time. I wish the service were this good at all the U-haul locations!

Michael E. 
Évaluation :
5

Staff there was very professional and helpful will recommend to others

Patrick T. 
Évaluation :
5

Rock Tavern location sucked

ROGERW A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENITO D A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL JR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREAM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

June T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAELN G. 
Évaluation :
4

refer to contact form

Carli T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene R. 
Évaluation :
2

I rented a car hauler two out of four tires were leaking air had to stop several times to put air in them

John K. 
Évaluation :
5

Service is awesome

RAFAEL S. 
Évaluation :
1

Leaking front tire Front of truck was severely damaged . Nice people at location, But I guess thier authority is limited. I rented a truck in Middletown, last moth, and was an excellent experience. I guess it's back to the old UHaul

Andrew P. 
Évaluation :
5

nothing everyone was very helpful and nice

Jean C. 
Évaluation :
5

Self- check in and self- check out didn't work too well for me. In needed to have an associate help me both times. That was fine since though

Susan C. 
Évaluation :
5

You need small cargo trailers. It's ridiculous that you do not have any

Charles C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
5

Customer service was outstanding!! They were extremely courteous and helpful to me. However when I was leaving I noticed a foot long scratch on my door. No one admitted to it and then I basically just had to deal with it. Other than that and that everything was great! Accidents happen. Just wish they were more careful because I just got this car brand new off the lot 😩

jackie W. 
Évaluation :
5

I originally asked for an enclosed trailer 5x8 a week before my reservation. For 6 days x 19 $. I was contacted several times about availability explaining that they would upgrade me if needed.never talked to the same person more than once. Finally got told there was a 6x12 available for the time I needed. Went to pick it up and was charged 187 $I did get the insurance for 11 $but math doesn't add up. I didn't say anything just moved along because I did need the trailer. After 2 days I get a call telling me I was supposed to return the trailer when I believed I paid for the 6 days. I obviously could not return it and explained that the seemed to be ok. So I returned the trailer the 5th and upon returning it I was charged an additional 130 $. So 19 $x6 plus 11 $plus tax, turned into 307 $somehow. I did not like the communication/money transactions. Make sure everything is explained clearly before handing over your card. Uhaul's website pages are not really the rates they charge.

Robert R. 
Évaluation :
5

Rien

GLENN R K. 
Évaluation :
3

Truck that I was given should not be in the road! Brake issues and acceleration issues made this move dangerous! PLEASE MAINTENANCE YOUR VEHICLES!

BRIAN J S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
4

Thank you for your service and God bless

Leonard L. 
Évaluation :
2

trailer hitch lock needed to be greased, The representative who I dealt with at the location was very unprofessional, I did my check in on line , but she asked me the same questions again, I paid for the blankets and she forgot to give them to me, then when I returned the trailer she only refunded 50 % of the blankets fee and only gave me the full refund when I asked for it, besides she took for ever to handle the check out process, she had a real bad attitude.

Jaime G. 
Évaluation :
5

Excellent friendly professional customer service

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar C. 
Évaluation :
4

All was good with the whole experience

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen J. 
Évaluation :
5

Everything was very nice and your employees were very helpful and their customer service was excellent

Tonya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

The staff was very helpful.

Kevin H. 
Évaluation :
5

Aucun

Marc H. 
Évaluation :
5

There needs to be a better understanding of what damage is done prior to the renters taking the vehicle to ensure that they are aware of the prior damage by the location personnel, the self pickup is great but to confirm the photos as accurate is a bit deceitful practice, please make the customer take photos prior to taking the vehicle off the property so if there is any prior damage to the vehicle it would be in pictures taken by the customer and not the employees

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
4

Simple easy smooth experience

KATHLEEN W. 
Évaluation :
4

Ava was excellent while I was reserving the truck weeks before my pickup. The male customer service rep who was there when I picked up the truck did not explain anything. He appeared ill, or hungover. He never told me that I had to take photos before I left the site. He never reviewed the truck with me. After I left the lot, I received a text with a link asking me to take photos of the truck but when I tried to do it, it said link had expired.

CHRISTINE M L. 
Non les évaluations ont été soumises pour cet établissement.

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