Évaluations des clients U-Haul Moving & Storage of New Windsor

Very professional people and fast service thanks

The phone system is annoying and time consuming. I received an e-mail saying I needed to call U-Haul to confirm my reservation and spent at least 10 minutes waiting for a person to answer. While waiting, I had to listen to all sorts of information about U-Haul including the fact that U-Haul was hiring that was irrelevant to me. If the phone system can't be improved confirmations should be done by text message or on-line.

The service was excellent, we got all the details, help to get on our way! Great service, thank you, V Festinger

I was shocked that during covid you would not clean the truck before allowing a customer to get in it. you changed my location and sent me 30 miles away I had 2 workers that we waiting 1.5 hours and when I called the U-Haul operator she was like too bad, read the fine print. I had to stop and get gas because it only had a 1/4 of a tank in it. When I got out I could see the last persons contract and used tissues under the seat. The women from U-Haul said you can bring it back and we will swap it, but I had already been exposed to what ever was in the truck. I work at a hospital and a school, we have so many protocols in place that make it really hard to operate, but we know we have to do it to protect the people that use our facility. I deal with the health department on a weekly basis and I am going to mention my experience to them next week. I can't believe the complete disregard you have shown for human life, leaving used tissues from the last customer, who clearly touched everything after they blew there nose. Unfortunately because of the delay you caused by sending me so far away I have to rent again from Middletown on Wednesday. When I dropped it off the young man was very nice and was apologetic because he saw the old contract and tissues under the seat and deducted the 60 miles extra I had to travel. I just hope the two boys or myself don't get sick as a result of you being so inconsiderate. During covid you have a responsibility to the public to make sure you clean your rental equipment, I don't think it get worse than leaving used tissues in a rental vehicle. I will have the health department contact you to find out if the people before me had any covid issues so they can conduct a contract tracing.

I was completely satisfied with the service. I will definitely let people know that this location is the best place in New Windsor, New York for a van or truck.

Excellent service from beginning to end. Clean and professional. Easy rental service

No comments

Excellent Service's

The men working the day of Sunday the first of November where very helpful. I will absolutely be working with them in the future. Great experience overall with pickup and dropping off.

By not double charging

More help to answer phones

Excellent experience, highly recommend this store great staff!

Make a discount available to veterans and active duty military

None! The manager is wonderful!!!

Another great experience

I reserved for a different location. I didn't realize the website changed my pick up location. I went to the original requested location and then had to go to the new location to pick it up. The trailer had a bend where the straps mount, making it difficult to strap my car down. Was hard to get out of the parking lot because of traffic. Hence, why I didn't want to use this location.

Would have preferred a closer pickup location (Pearl River), but understand that with the pandemic you're doing what you can.

Find a closer location !!!

Excellent customer service at this location.

Process was quick and professional

Very well equipped location....very easy check out.

Get friendlier employees, I should not have to be the one to greet the sales associate. The truck that we were given was not a great representation of your company. I was almost hesitant to take the truck on the account of worrying about being charged for the damages on the outside of it.

One from your employee I don't know his name He was very rude and not friendly he was on the desk to help me i was asked him questions about if I can try the box to put in the dolly.he answered me very nasty I was mad he left me and he called coworker to help me this is not professional way to speak with customers.

My original reservation was canceled by uhaul rep bc someone else was paying a much higher rate on a one way. I only found out when I went to try and pickup the truck.

You sent me to a location that didn't have a truck and then I had to wait from 11 AM to 1:30 pm to pick up an available truck from a different location which was more miles away so you made more money and I lost half a day of moving...very disappointed probably won't use this company again.

I've been going to New Windsor U haul for a minute and always Experience great service When picking up a truck and when i drop the Truck off!! Everybody Who works there are Amazing and very Helpful...If Anything Overwork From what I've seen Over the past year...

I always have a great experience with U-Haul at this location. The transactions are fast and friendly, and the trucks are available at a reasonable price on short notice. Two thumbs up. :p

I had to walk around the vehicle to inspect for damage, that should be done by staff. That took an extra 15 minutes off of my 2 hour rental. I came back 15 minutes late and was charged for for the time that I had to inspect.

Extremely cold and rude girl at front desk. Was not at all helpful, needs improvement in customer service and a friendly environment.

As I expected, I had ordered a pick up truck and it was not available when we got there . they said they called and left me a voicemail, which they did, however it was on my office phone. when I made the reservation, I specifically included my cell phone as I don't check office messages on the weekend. I was upset because it took a while to resolve the issue and I ended up being late in getting to my first destination. we decided to take the cargo van instead and we decided we were going to need rope, I asked the sales person to give us the rope, which cost $2.99 and she started to roll her eyes. when we returned the cargo van, I realized after the fact that we were charged $99 for the day +3 additional miles when we should've been charged $19.99 for the rental +103 miles at $.69 per mile which would've cost about $91.00. I then tried calling Uhaul 800 number and after being on hold for about 15 minutes and someone finally picking up, we were then disconnected. VERY frustrating!!!

The workers were so rude, even the general manager was super sassy and rolled her eyes when I couldn't access my license from my wallet easily. Never said thank you or showed any type of good customer service. Wouldn't recommend.

None of the U-Haul locations pick up the phone. We had to drive to each to find box truck. Wasted 4hrs cause no one was answering. Bad.

Very upset made a reservation in Newburgh rt 9W checked personality day before to make sure truck was available for next day Got there no truck had to drive to NewWindsor to pick up truck I needed at this location truck was clean and process was fast waisted time in Newburgh location after having a reservation what good is a reservation if you get there and truck is not available and have to go elsewhere to get what I reserved should have been given a discount at the very least for my inconvenience

The staff were professional and courteous. The location was clean and well maintained. Oddly the phone never rang (others and I were never able to reach anyone onsite?..) The truck was an old U-Haul painted over White. The truck smelled badly. We reserved a truck from Dutchess county, NY. Less than an hour after receiving our confirmation we received another saying that now we would have to pick up our truck 8 1/2 hours later at another location, 30 minute drive away. The manager was not available for any conversation and never called to review our concerns about billing = poor customer service.

Simple check in/check out. The staff was friendly and accommodating

Driver side seat belt latch was broken.filled gas more than I recieved but still charged for gas

Everything was perfect

I reserved online when I arrived, my truck was ready , I check in at the desk , they verified who I was , made sure the paper work was set , hand my the keys and I was on my way - Quick and simple!

This was not my scheduled pick up location. It was changed the day before. It was 18 miles away from my original location. Customer service rep was rude. I had no other options.

I returned the uhaul rental the same day that it was rented. I got a call two days later asking when the truck would be returned. However if the employee that originally received the rental back from us was not busy making inappropriate comments to my spouse, the return of the rental would have been registered correctly and not 2 days after it was returned.

Nothing... Continue the GOOD, FAST & EASY SERVICE... Would recommend to family and friends & use again.

it is always a no hassle experiance

U had 1 Lady behind the counter. She was awsome. But she needed help.

Did not have the reservation that I made in line in their file. Had to resubmit ALL the information again which was time consuming. Not to mention the hours I spend on hold for several day's trying to make this reservation Poor service and pricing on line for furniture cart was $7 and at location charging $20. You can keep it !!!

Great people and they did all paperwork real fast.

A lot of pros and cons. Mostly cons. #1 you guys owe me 300$ for Hitch you said you had in stock but didn't and charged me Been 3 days. #2 you over charged me and still pending return of the funds for a trailer rental u charged me 2 days and only used it for one. Quoted me for 100$ but was charged $180. No employees wore masks at all, the female "general manager" had poor customer service skills. Sounded like a robot. No emotion. Very monotone. One good thing is they got Truck early for me as requested so I get why tuck was dirty, windshield washer was empty, tires were all over the place, oil was due but some of those things could have been addressed before giving it to me. I think the MOST FRUSTRATING thing is you CANNOT get in contact with the location. It rings for 2 minutes then gets transfered to some corporate employee that you have to wait FIFTEEN MINUTES for. No less! And they are not at the location that knows nothing about the specific location(which is how I got charged for a hitch that was not there). I had one person that was super helpful. Other than that everyone else was below par. I didn't go out of my way to make this review but you asked me to in my email so why not. I run a corporate business And if any of my customers got this type of experience I would compensate them immensely. I've used uhaul my entire life so its not my first rodeo. This is by far the worst experience I've had. Stressed me out all day. My full rental purchace is $150 worth and I currently have about 500$ of charges pending and I'm out that money for days over lack of proper invoicing and inventory control on your end.