Customer Reviews for U-Haul Moving & Storage of North Brunswick

Évaluation :

1

Terrible customer service, this rude employee named KARLA has a very nasty attitude and curses at customers. The company should listen to the reviews and get rid of this unprofessional employee that treats clients like trash. Potential customers beware of this location.

Évaluation :

1

Good Day my name is Abdul Ahmed I was in New Brunswick location Sunday returning the van everything was clean in the van but between the driver seat I was a little bit of oil spilled so the lady telling me to clean it if not I'll be charged extra for not cleaning it not only that she started screaming at me like am a little kid. That location is the one I have been going to all this time & I don't appreciate that from no body

Évaluation :

4

My pick up location was changed and never notified that was a big inconvenience.

Évaluation :

3

Improve the technology of the app. Train employees on how to use the computer for rental pick-up when the app isn't working. Train employees to call for support and a solution instead of the customer calling the 800 #.

Évaluation :

5

I needed a storage unit at the last minute as I was moving from New Jersey to PA and couldn't fit everything in my car. I found them on the website. I called and they assisted me right away. They were knowledgeable and professional and was very helpful. I appreciate that. Also the prices are very reasonable I would definitely recommend this facility to anyone in New Jersey looking for a storage unit.

Évaluation :

5

No issues found here.

Évaluation :

4

The check in process , specifically the step to verify customer details took too long. Please look into improving it

Évaluation :

2

The 20ft truck was parallel parked between 2 other trucks with about 6 inches on either side. Nearly impossible to get out. Location also tried to tow my car even though it was parked out of the way.

Évaluation :

5

Fast & Friendly

Évaluation :

1

Teesha W was extremely nasty and i will never refer anyone to u-haul. In fact I'll be using my platform to let people to do the complete opposite and letting them know how terrifying and terrible my experience was. Her mouth is completely disgusting and i should've known not to complete my reservation with her when i heard her speaking to a dissatisfied customer with a disgusting manner. She was 20 minutes late with a sign on the front of the door saying she'd be back in 5 minutes and i had to pick up my rental at 7am. It took an additional 30 minutes to get the truck (she was little to no help with that as we'll because i had to do everything on my own by signing a QR code) i let her know where i was going and asked for an extension on my time because of how long it took to get my truck and could i drop my truck down at my location she advised me that i couldn't because it was an in town truck. I spoke to her manger and so did our moving company and he agreed to waive any fees we just needed to bring the truck back in which we did. Teesha called my phone with a disgusting tone and spoke to me with ill intent and now had tried to tell me she gave me the option to pick up a truck elsewhere when i never received that option because i would've have done so! She inconvenienced me to the point to where I had to drive back up to New Jersey and place things into my vehicle twice because the truck was too small and she told me that a larger truck wasn't available but when I went outside, there was a 26 foot truck as well, she also demanded that i pay the next customer out of pocket $50 for an inconvenience fee, but never offered to give me an inconvenience fee for how I was inconvenienced earlier that day. Now I feel that this was completely intentional, and also an unfair act in reference to discrimination. As of now Teesha tried to charge me $920 on my reservation! Customer service for this location is awful and she has many complaints. I will also be taking this matter to counsel for all of the stipulations caused by U-Haul and their employees

Évaluation :

4

Nice staff, accommodating, helpful!

Évaluation :

4

The equipment was clean and in good shape but the truck I rented smelled like urine. I think it would be a good idea to have the trucks washed, and the inside wiped down cleaned and refreshed with air fresheners.

Évaluation :

1

Improve customer service

Évaluation :

5

The 2 workers that worked on Sunday 8/25 need to be recognized. It was busy with a lot of customers in the facility and sone were very rude to the staff for reasons that were not their fault or out of their control. They kept their composure. Remained professional and courteous. I would return to that specific location just to get workers like them. Great customer service is still appreciated!!

Évaluation :

1

I did not like the customer service at the North Brunswick location. I will never recommend this location nor use it again.

Évaluation :

5

The young lady was friendly and professional!

Évaluation :

4

The app verification is so slow when you have a person at the counter who can look at the information in 30 seconds to verify.

Évaluation :

4

👍🏻

Évaluation :

3

Make sure to check the trucks. The truck I rented did not have enough air in one of the tyres. It could be really painful for the customer to fill the air and hope that it is not punctured in middle of a move.

Évaluation :

1

Very disorganized. Attendant get sidetracked by irrelevant things while people are on the line. They called me to ask me if I had returned the equipment when I have returned it and given the papers back the day before.

Évaluation :

2

Tilia was not helpful and she didn't seem to care about the customers. She was more concentrated on her phone conversation with her friend .

Évaluation :

1

Make sure the trucks have full tanks before assigning them so we don't have to get gas immediately after receiving the keys, have an accurate account of how much gas is in the truck beforehand, have a customer service rep/manager who is "actually" trained because the one I'm dealing with has no clue what a 1/4 tank of gas is and served up attitude immediately in response to politeness. I absolutely will never use this location again, this was a terrible experience and I was overcharged.

Évaluation :

3

The truck was not well maintained between customers; it had damage/flat tires when we went to pickup. It also had not much in gas tank and wrong miles logged into account when we did the initial inspection. The tow truck driver who came to repair the tires was fantastic! Also the woman from your company who kept checking in with me during the repairs was fantastic. During drop off, nobody came out to the truck even though the signs stated that someone would. Otherwise the check-out process went well. I am asking a billing question now because it seems I was charged twice for the rental fee, which was never explained to me why I would be charged twice.

Évaluation :

5

This new way to check in and receive the equipment is a disaster, horrible, first I rented the van for four hours at 11 am, just waiting to verify my info took about 20 minutes and after that I got the key and went to get the van , there I spent another 20 minutes until finished the list on the Website, I wasted 45 minutes of my time there and 45 minutes you took of my 4 hours because the time started at 11 am and by the time I left was 11:45 and said i had to return it at 3 pm . sorry I won't rent with you again l.

Évaluation :

1

The are not helping the customers

Évaluation :

2

I arrived on 'drop-off day' at 7:30 but no one was there to receive the trailer. I do t think it's fair that I was charged an additional day. I brought the trailer back on time. Never again!

Évaluation :

1

Customer service was awful

Évaluation :

5

There is no improvement needed everything was A1.

Évaluation :

5

Lo recomiendo pero tiene q estar pendiente de todo por que quieren cobrar valores injustos para que Pages de mas

Évaluation :

5

Bien

Évaluation :

5

The new process is to long

Évaluation :

4

The equipment was very clean, but the sound of the engine...... is worth checking. Merci

Évaluation :

5

None at this time

Évaluation :

5

My unit was full of leaves and rat droppings. I must say the process was easy. The staff was nice and polite. Aside from the locker being dirty everything else was good.. I would recommend.

Évaluation :

5

Very Accommodating - worked with our schedule

Évaluation :

3

I was charged wrongly for the fuel and I am utterly disappointed. I will not recommend this company to anyone.

Évaluation :

5

Other than the price increases, I loved storing here. The workers were friendly and always went above and beyond. I will miss them.

Évaluation :

1

Customer service was awful. We were given the keys and pointed in the direction of the truck. When we found it, it was behind 4 other trucks that needed to be moved. AC didn't work, and they didn't care. Tried charging me for two days even though I only booked 24 hours (showed up 6 minutes before reservation time so they were counting that as 2 days).

Évaluation :

4

I did not like that we had to complete everything online and then the receptionist had to complete the same process again. Double the work. Lastly, I returned the vehicle with the gas amount received. I was still charged $15 for gas. Not happy about that. At the end of the day the job was done and they had what I needed.

Évaluation :

5

Employee staff with very courtesy, polite, and very prompt and very well informative, and the needs to the customers very pleased and happy with the Customer Service that I received.

Évaluation :

1

The manager as well as the employees are unprofessional and don't know how to communicate with clients. Their attitudes are horrific, and I would never recommend anyone to deal with this site. They need to better control the area. I witnessed the manager and staff mistreat multiple people. i have been renting from this site for the past 5 years and in my last two rentals have been horrific. I started going to Ryders because of the services at this particular site. Please place people who are more professional at this site and does not slam the phone on clients like this manager did today. Horrible!! Just horrible!

Évaluation :

5

The two gentlemen we had were the utmost professional and very friendly and wanted to do everything in the best way possible and they sure did!! I tipped them very well. I highly recommend this establishment 1 000 %! I will surely use them on the next move! Thank you so much again!! We appreciate both of you and your company!!

Évaluation :

2

I have reserved 8'ft van to use truck share but when I went to the location it did not allow me to check out because this location can't allow. I was puzzled and made this experience stressful. When I called support they booked me 15'ft truck but it wasted my time and ended up paying extra money for which I am not intended to rent such big truck. Can you refund my time and my extra money for the system mistake?

Évaluation :

4

I rated the experience above average because of the friendly and very helpful staff at the North Brunswick location. My complaints include an overcomplicated registration process and an unintuitive and confusing online interface. Fortunately, the staff were very helpful. The location did not have the blankets or the furniture dolly I ordered. During the rental process, It wasn't clear that I would be responsible for keeping the tank half full. How do you calculate how much gas to add to get to that mark anyway? Bottomline - great staff - process and equipment availability - not so much.

Évaluation :

4

My belongings were here for several years and I had no opportunity to check on them. When I returned, everything was as I left it. These were indoor climate-controlled spaces, and I found no sign of any intrusion of water or pests, and the temperature seemed fine when I left and when I arrived again. So I'm pleased with the level of security that I experienced with the indoor spaces. It would really help to have more lighting and power. I previously organized and emptied materials that someone placed in one of your large outdoor spaces in winter with no light, heat or power, and that was just awful; I wouldn't even consider using those facilities again. Similarly, I really needed better lighting in my indoor spaces, and the option to plug in lights would certainly have helped. The possibility to dispose of trash would also have been a great help, and I would have been open to paying a reasonable fee for that.

Évaluation :

3

Found multiple nails and screws just while walking threw the parking lot. Glad I didn't pop a tire.

Évaluation :

5

I was overcharged for 1 additional day. Please reimburse.

Évaluation :

3

Bad

Évaluation :

2

Tesha W who was working at the North Brunswick NJ location when I picked up at 10 am Friday July 5 was unnecessarily nasty and mean. She flatly refused to explain why she would not restart the process so I could make my spouse an authorized driver and therefore forced me to go thru with the rental without that. I had to spend a half hour on the phone with uhaul customer service after the fact to have a very helpful person take care of it. Again, she was visibly mean and nasty. Really horrible. She must have woken up in a bad mood and decided to take it out at me. Very bad experience. Not ok.

Évaluation :

2

Low tire as soon as i got in car

Évaluation :

4

I am not happy with the hidden charges even though it was convenient...

Évaluation :

3

Mobile checkin did not work properly. It took me 20 minutes to get it to go through and I was charged for that time. I called customer service got switched around 4 times and then disconnected.

Évaluation :

5

The only complaint I have is the rear driver side hub cap came off 0n the Turnpike.

Évaluation :

5

long line to return the truck Saturday night.. Moving company. Maximum did a great job. Thank you Leo, Darryl and Brain.

Évaluation :

1

I was charged 3 220 when it was suppose to be 117 so of course I was very upset and will think twice be for using u haul again.

Évaluation :

1

They pull scams on you there very dishonest

Évaluation :

1

This is fraud. you guys Renting truck to somebody under my name in my phone number.

Évaluation :

5

Beatiful

Évaluation :

5

Great experience

Évaluation :

1

I had a bad experience at this location. I put $80 worth of gas in a 15' Uhaul truck which I was not able to use. They gave me another truck. The money for the gas for the first truck was not adjusted in the rental bill and I had to bear the loss.

Évaluation :

1

Took forever Not enough workers waited over an hour

Évaluation :

4

You're on your own as far as the check in process goes. The system works but I would imagine it's a struggle for anyone not comfortable with their iPhone.

Évaluation :

2

I have reserved dolly for rental and paid but the agent who worked at counter told no dolly available and told she will remove that from my bill. I planned my moving based on dolly and if it's not available in the location it should let me know earlier

Évaluation :

5

Truck was ready and clean

Évaluation :

4

The truck was old, sun visor broken (literally on the floor) and the a/c pressure decreased anytime we drove over 50. The speed limit on 287 is 65, NJ was under a heat emergency & the a/c was a problem while traveling down the highway. Rolling down the window during the rain wasn't an option. Take this truck out of service. It's garbage.

Évaluation :

5

Nothing, I will use this location again

Évaluation :

5

My first time rental hul was excellent 👌

Évaluation :

3

Firstly this is entirely self serve It would be way nicer if there was a bit more service. A truck was blocking my truck ( employee promptly moved it) The Truck itself needed some work on the inside. The viser and holes where there were formally buttons. It seemed really old

Évaluation :

4

Finding vehicles or clearly marking assigned vehicles

Évaluation :

1

The customer service was very rude and disrespectful

Évaluation :

5

Very welcoming and helpful.

Évaluation :

5

Great customer service deserve a raise

Évaluation :

5

Make sure that the vehicle will be very clean & don't sting; smell well.it were so sting.

Évaluation :

1

I rented a U-Haul from 6 Ten Convenience (ironic) in Somerset, New Jersey. When I arrived for pickup at 6:30 I was informed, by a sign on their door, that no one would be available until 7:30 soonest. My van was unavailable for mobile pickup, so I contacted customer service and spoke with Heather from customer support. Heather was great, about the only thing great about your service, you should promote her to CEO. I was forwarded to a regional representative for my area (containing 08901) and at the time, was remaining to be as respectful as possible… this was hard when I found out someone shit in the representative's Cheerios, and although it wasn't me, they wanted their revenge. They set me up with a rental from your location at U-Haul Moving and Storage in North Brunswick which was fortunately only 7 minutes away, unfortunately it was not shut down yet (and it should be). At first the service rep seemed confused that you offered 9' vans, but I was able to get one after she switched my reservation… to a 9' van. She mumbled something while doing this, I couldn't tell what it was, but this kind of sums up our interaction. That poor lady (Talyia?) hates her job, please pay her more so that she doesn't continue to share the joy with customers. For some reason she claimed my van had 1/2 a tank, then corrected herself to say 1/4 a tank and set that to what the requirement for refill was, luckily for me it only had 1/6 of a tank so I got to pay extra come drop off. Damn I'll probably use a Home Depot van next time and pay by the hour because I'd rather not waste my entire afternoon working with a company who's customer service system was designed by the original Nigerian prince scammers. After all, it's not your fault my dear person reading this, you probably hate your job too (don't we all) so I mean no hostility towards you, instead I hope you got a chuckle because this was the first time I've been able to vent about my experience to someone in the company. I meant it when I said I remained as respectful as possible with the customer support representative, but it was hard to keep cool for so long and I wish I didn't have to bite my tongue so much, I think I messed with my taste buds because there's a bad taste left behind濫 Best, Guy who traveled a total of 7 miles in, but just wanted to rent a, van to move 2 couches

Évaluation :

5

Nice service and atention

Évaluation :

5

Taliyah was great and made my move out process very smooth!!

Évaluation :

5

I did not see the facility, therefore questions above are not applicable. The staff was very helpful and friendly. The driver who delivered my possessions to Jamestown NY (DeShaun) was helpful, communicated throughout his trip, and was very professional. It was a pleasure dealing with him

Évaluation :

5

Thank you los mejores

Évaluation :

1

Infested with rats and completely damaged our merchandise. we moved a small store and needed to storage merchandise the rats got to all the boxes and we lost everything nothing can be used or donated. We called many times but everytime it was a fight over the phone we couldn't resolve the issue we just had to take the losses and move forward!!

Évaluation :

5

Been with yall for 10+ yrs at this location with no issues or complaints. Staff (various) was always pleasant, approachable and knowledgeable. Thank you for your service.

Évaluation :

5

I would use it again!!

Évaluation :

4

Everything was great. The only thing to complain about is the mice getting into my things.

Évaluation :

4

Workers need to answer phones when customers call that's bad 👎 they put u on hold for 25 to 30 minutes never come back to answer u

Évaluation :

5

Great customer service and very helpful and friendly

Évaluation :

5

Closing out my unit was easy and the staff were polite and accomodating

Évaluation :

5

offering a free month of storage when moving was enormously helpful, and the facilities were also great. Much appreciated.

Évaluation :

5

Great service

Évaluation :

5

Excellent Manager Here

Évaluation :

5

I will definitely use U-haul North Brunswick again

Évaluation :

5

Matt was fantastic. Service was fast and convenient. Extremely happy with my experience.

Évaluation :

4

Dan and his team are friendly and helpful with all details on storage and truck rentals.

Évaluation :

5

Great location!!!!

Évaluation :

5

All of the staff was very helpful and always pleasant.

Évaluation :

5

Dan and Mathew are the best.

Évaluation :

1

mice or rats got in and pooped all over everything I own...

Évaluation :

5

The guy who helped me was very polite. He worked quickly to get me the unit I needed.

Évaluation :

5

The only thing I didn't like is that when you're late with your payments, they call all the people you put in and send letters as if you weren't going to pay them, I even received threats that they would auction off my things when I wasn't there for a month late. working because I was sick they should be somewhat aware the truth

Évaluation :

5

Thank very much

Évaluation :

5

I used this location for about a year and a half. My only gripe is that the rent was raised 6/7 months in. Was difficult to confirm move out details but the guy on the phone took care of everything for me. Location was really convenient, secure, and allowed me to get in and out when I needed to.

Évaluation :

5

Iwaquim was wonderful and so helpful with accommodating us on such short notice with the storage unit and truck rental. Moving is very stressful. But he definitely lightened the load. Thank you for servicing us.

Évaluation :

3

The place was perfect for what we needed it for and we had our unit for a couple of years, so it was fine overall in terms of our needs. The only issues we had which were two of the main reasons for leaving were the issues with mice destroying things in our unit, we didn't store anything that would have attracted them, and the constant increase in our rate. It went up significantly during our time there and it just became too expensive. Otherwise, the place and staff were perfect.

Évaluation :

5

Employees was always friendly and helpful

Évaluation :

5

Thank you very much. Keep up the good work. So long!!!

Évaluation :

5

Exelente

Évaluation :

5

Very professional and courteous

Évaluation :

1

My storage unit was taken over by Rodents bush rats. A lot of my stuff was damage

Évaluation :

3

Other than mice it was fine.

Évaluation :

5

Love that place

Évaluation :

5

Have used U-Haul various time in the past few years. I always had excellent service from the staff and the use of the equipment and facilities. Keep up the Good Work, your # 1 in my book. HLV

Évaluation :

5

Overall the experience was great! The staff who helped us was very helpful and professional. I would recommend this facility to everyone.

Évaluation :

1

My unit had no climate control. It wasn't properly sealed, as my stuffs always have dust , water, leaves mice and bugs in my unit. The mice ate on my belongings, watermarks on my suitcases and valuables.

Évaluation :

5

I recommend my family to U-Haul if they need decent Storage.I really appreciate your business.

Évaluation :

2

I vacated U-haul space on September 25 and followed staff instructions. They didn't close my contract and I called customer care multiple times and went again to storage unit. They don't care about customer. It's very unpleasant place to rent u-haul. I am sorry to say that but that's the truth.

Évaluation :

4

Very well maintained. Customer service has been helpful and pleasant.

Évaluation :

5

Great customer service and very helpful.

Évaluation :

5

Great customer service and hours are convenient