Very professional helpful and goodBETTY W.
Customer Reviews for U-Haul Moving & Storage of North Brunswick
Pour nous contacter
North Brunswick, NJ 08902
(Located between Somerset Street and Jersey Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service was much better than beforeNORMAN P.
Le client n'a pas laissé de commentaire.Todd F.
Everything went smoothly and the staff were very helpful.PHILIP S.
Extremely nice and helpful. However, didn't have dolly in truck as ordered.NAOMI S.
My unit had no climate control. It wasn't properly sealed, as my stuffs always have dust , water, leaves mice and bugs in my unit. The mice ate on my belongings, watermarks on my suitcases and valuables.CRIMILDA W. | Expérience générale
Le client n'a pas laissé de commentaire.VALERIE V.
Website wouldn't let me complete mobile check in. Staff was super helpful in manually doing it and switching to a vehicle up front. Again the web wouldn't let me complete the mobile drop off after hours. The website really needs an upgrade. I rent at least once a month and never had these sort of problems until recentlyAndrew P.
Le client n'a pas laissé de commentaire.BRIAN R.
Le client n'a pas laissé de commentaire.JAMESPATRICK O.
Le client n'a pas laissé de commentaire.IFANIA J.
Although we uploaded license pics and license details online it was not found when we got there and had to upload it again when we got to the store.DUGAR R.
I recommend my family to U-Haul if they need decent Storage.I really appreciate your business.mahawa d. | Expérience générale
Le client n'a pas laissé de commentaire.jose r. | Expérience générale
Le client n'a pas laissé de commentaire.Adonis R.
I reserved a 20 foot truck in advance and went to pick up truck they didn't any 20 foot trucks available. I had to rent two 10 foot trucks. This cost me much $$$. I heard this is the norm at this account.SHAWN S.
Le client n'a pas laissé de commentaire.ALEXANDER W.
Le client n'a pas laissé de commentaire.BHARAT P.
I'm still waiting for an invoice emailed to me on. The associate told me that he would email the invoice once the truck was checked back in but he has yet to complete the process. I'm not sure why I was changed online as well as in store when I went to pick up the truck. The associate was unclear as to why also.Dhaval P.
Le client n'a pas laissé de commentaire.DIANA H.
I vacated U-haul space on September 25 and followed staff instructions. They didn't close my contract and I called customer care multiple times and went again to storage unit. They don't care about customer. It's very unpleasant place to rent u-haul. I am sorry to say that but that's the truth.Sunil T. | Expérience générale
Le client n'a pas laissé de commentaire.Paula C.
Le client n'a pas laissé de commentaire.Agustin C.
Very well maintained. Customer service has been helpful and pleasant.Winifred J. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL D.
Le client n'a pas laissé de commentaire.Denisa J.
Le client n'a pas laissé de commentaire.JUANF G.
Check window washer fluid. It was empty. Good selection of moving supplies. Open on Sunday.Gardner P.
A customer shouldn't have to go into your shed to find and load their items for their Uhaul rental... Seems a bit unprofessional with no true checks and balance of what I tookMICHAEL C.
we used only 11 miles to transport gifts to a location 1/2 mile away and was charged over 70 miles!! When we dropped off the uhaul the guy didnt even give us a receipt just said it would be emailed...i got the email a few days later to find out they charged me for 70 miles!! I am on phone for over 1/2 hour now to fight charges! Make sure you take pictures of everything before they rip you off too!JOSEPH C.
A great example of excellent employees. the best UHaul I've ever used.STEVEN P.
Le client n'a pas laissé de commentaire.tatiana B.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Gloria L.
Le client n'a pas laissé de commentaire.RANJAN R. | Expérience générale
Le client n'a pas laissé de commentaire.Tieshi L.
Le client n'a pas laissé de commentaire.MOHAMED E.
Everyone was terrific and VERY helpful. Made renting a van a pleasure. I will rent again from this location. Kudos on having such great employees!STEVEN P.
Le client n'a pas laissé de commentaire.ZIHAO D.
Will recommend another locationYSELI D.
The fact that I had to settle for a 15 foot truck when I ordered a 20 foot was very frustrating. It wasn't this locations fault but was part of my overall negative experience with uhaulBarry T.
Le client n'a pas laissé de commentaire.FRANCHESC G.
Le client n'a pas laissé de commentaire.Mariela M. | Expérience générale
Le client n'a pas laissé de commentaire.Jagdish S.
Excellent service.and professional staff thanksLUIS M.
John was very helpful and courteous.RAMESH P.
Le client n'a pas laissé de commentaire.Ina G. | Expérience générale
My overall experience was horrible. The original location I rented from didn't have the truck when I showed up to get it. It was supposed to be a mobile pick up but they didn't set it up. Chat support was you helpful. I waited on hold for a customer service rep for 25 minutes. It was terrible. A disaster. The rep was helpful when she finally answered and switched my reservation to this location, and they had a van for me. That part was good, but the rest was TERRIBLE and extremely frustrating. Not a good experienceVINCENT L.
Le client n'a pas laissé de commentaire.Gregory M.
I WAS SENT TO PICK UP THE TRUCK AT NIGHT TIME, COULDNT SEE THE DAMAGE IN THE FRONT OF THE TRUCK. THE MIRRORS DID NOT MOVE SO I COULDNT SEE SHIT OUT THE RIGHT SIDE, THE TRUCK WAS SHAKING AT 60 MPH. AND I WAS OVER CHARGED.CRISTIAN S.
Great customer service and very helpful.Jacklin P. | Expérience générale
Long wait for customer serviceRAY L.
Inform them if something they ordered was not going to be available. I reserved moving blankets and wasn't informed they were not available until I was there to pick up the truck. This definitely caused a problem for me. I would have tried to bring my own blankets if I only knew. I wasn't able to go all the way back home to get anything as I was under a time crunch to get to my location. This was a major disappointment.Patricia B.
Truck did not have dolly that I ordered. App didn't work initially for pickup, and access via web was super slow. Tried calling U-Haul and waited on hold for a while, then it just hung up on me. Tried online chat â€" didn't seem like anyone was monitoring it as i sat in queue for a while and never moved up.EDWARD L.
Le client n'a pas laissé de commentaire.MICHAEL T. | Expérience générale
Le client n'a pas laissé de commentaire.EVA P.
Le client n'a pas laissé de commentaire.MARIANNA T.
Le client n'a pas laissé de commentaire.Devin M.
Le client n'a pas laissé de commentaire.MARIA HELENA P.
Le client n'a pas laissé de commentaire.Florence E.
Everyone was very courteous.JOCELYN H.
Le client n'a pas laissé de commentaire.JASON S. | Expérience générale
Put some hand sanitizer next to your credit card machineTHOMAS N.
Le client n'a pas laissé de commentaire.Christopher M. | Premières impressions
Great customer service all aroundLEON J.
Yes I willJAIRO E.
the truck was hard to drive and was very high and hard to get intoDIANE F.
Your staff on both occasions were professional, friendly and knowledgeable.SHAWN T.
It was excellent!Aryeh G.
My truck was not available and never got a notification that you moved my reservation to another location. Once I arrived to the place that I had the reservation they notified me that they moved my reservation to a place far away and that even they also didn't have the truck I reserved. So I got what the had available at the location, the truck had several damages which I reported through the app as well as half gas tank that I did report at the beginning and at the end they charged me for the gas that the truck didn't have since the beginning.JOSE Q.
Le client n'a pas laissé de commentaire.Rahul S.
Le client n'a pas laissé de commentaire.eugene S.
Le client n'a pas laissé de commentaire.WOJCIECH L. | Expérience générale
Work on the app. It is slow and non responsive . Customer service takes way to long if you have any questions or concerns. Wait times should not be 30 minutesCOREY R.
Le client n'a pas laissé de commentaire.MICHELE B.
Le client n'a pas laissé de commentaire.JON C.
Le client n'a pas laissé de commentaire.Theresa Y.
Le client n'a pas laissé de commentaire.Edward M.
Staff was not very personable but process was easy. Unrelated to this location but the fact we were promised an auto transport and were unable to get it despite ordering well in advance is an indicator of the poor management of supplies and services by UHaul. I will definitely be opting for another moving company in the future.MEGAN K.
Great customer service and hours are convenientJacklin P. | Premières impressions
Le client n'a pas laissé de commentaire.John O. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff C.
I'm just extremely disappointed that I showed up to the pick up location in New Brunswick only to wait outside for an hour due to the customer service rep being late. Although I was refunded an amount, I still lost an hour of my move, and my pregnant wife and I were sitting in our car in 90 degree weather waiting to get our UHAUL truck.Paul B.
Next time customer is referred to another location for pickup, that site (first location) should call that site (second location) to find out if they're open on Sunday. Second location ended up referring me to third location.PATRICIA L.
Couldn't connect to wi-fi at first so I had to use customer service counterPATRICK T.
Le client n'a pas laissé de commentaire.Kamalkumar G.
Le client n'a pas laissé de commentaire.WOJCIECH L. | Premières impressions
Le client n'a pas laissé de commentaire.Brigitte H.
Le client n'a pas laissé de commentaire.Brittany F.
great serviceJUANA A.
Le client n'a pas laissé de commentaire.JULIO O. | Expérience générale
Le client n'a pas laissé de commentaire.SAROOSH N.
Associate at detailed oriented and very professional.Dhirajlal C S. | Expérience générale
I had no issues with this location. I booked on line to pick up at the location near Promanade blvd on RT 1. When I went there the employee there said he had no reservation fir me though I went there personally and confirmed 3 days prior. Then a person at Deans lane location tried to help me. Even there I had trouble as the van was not returned in time. Finally I had to rent it from Haws location at Newbrunswick. The employees at All three locations said not to depend on UHAUL.com and instead book at the specific location. Good lesson learnt after a lot of trouble.MURALI U.
Le client n'a pas laissé de commentaire.STEPHEN C.
Trucks right side mirror kept shifting making it unsafeLeon B.
It is good attention and they have people who speak SpanishJUANA A.
Le client n'a pas laissé de commentaire.ARGAR W.
Once again, couldn't have been easier. Workers very friendly and we were done and on our way within minutes.DONALD B.
I returned the truck with 1/4 tank of gas, as suggested by the attendant. This is the amount of gas that was in the tank when I rented the vehicle. However, I was charged a 30 $fuel service fee.WILLIE W.
I was overcharged for gas. I drove 8 miles how could I have used more than 1 or 2 gallons. I was charged 18 dollars for gas.JOSHUA T.
Le client n'a pas laissé de commentaire.OMAR W. | Expérience générale
Le client n'a pas laissé de commentaire.allen l. | Expérience générale
Le client n'a pas laissé de commentaire.IAN I.
Le client n'a pas laissé de commentaire.Amy O.
Le client n'a pas laissé de commentaire.Manish K.
Great service.Shangar N.
Le client n'a pas laissé de commentaire.Antonio M.
Every employee I have experienced at this location has been polite and professional. Outstanding. There are closer options but I will continue to return to this location. Merci.LOUIS K.
Le client n'a pas laissé de commentaire.DANA G.
Le client n'a pas laissé de commentaire.ALMA S.
Le client n'a pas laissé de commentaire.nicole Y.
Le client n'a pas laissé de commentaire.ALEKSANDER F.
it would be nice to be able to drop trailer at another location closer to final destination.... that would be the only thing I'd change....Jeffrey R.
Le client n'a pas laissé de commentaire.Dexter R.
Thank You to the other UHaul rental place just miles away for showing me this location made my pickup and delivery to our place just right...very good even on gas ....very courteous staff/employeesDANIEL N.
Le client n'a pas laissé de commentaire.Maria P.
I had to drop my key in the lockbox instead of the designated box. The designated box that was suggested by the self service app was locked with a pad lockDAPHNE D.
Le personnel était amical et serviable. Very e to pick up truck and return it.Stephen C.
I could NEVER get through to a person any time I called. The only options were see store hours and directions which took me to a recording, and all other inquiries, which took me to the entire UHAUL company's customer service. No way to get through to a person. So nobody I could talk to when our storage price increased DURING COVID might I add. I definitely wouldn't store with uhaul again just for the lack of availability to talk to a person at the location.alexandria a. | Expérience générale
Le client n'a pas laissé de commentaire.Fernando R. | Expérience générale
Le client n'a pas laissé de commentaire.fernando l. | Expérience générale
Le client n'a pas laissé de commentaire.arely m. | Expérience générale
The gentleman that was working when I moved my items out of the storage unit was extremely professional and polite! I don't know his name, but he was working Friday 6/11.AMANDA D. | Expérience générale
Great service kind employeesEDWIN F. | Expérience générale
Le client n'a pas laissé de commentaire.Kitsyann M. | Expérience générale
Le client n'a pas laissé de commentaire.Hiten P. | Premières impressions
Muy excelente! Lo único que nesecitan mas personal en la oficina por que la espera es un poco larga por lo demás muy excelente todo y estoy muy satisfechaAna L. | Expérience générale
Le client n'a pas laissé de commentaire.yvelisse e. | Expérience générale
Le client n'a pas laissé de commentaire.LAUREN H. | Premières impressions
Le client n'a pas laissé de commentaire.jose r. | Premières impressions
Le client n'a pas laissé de commentaire.Cara E. | Expérience générale
Good people. Very convenient.timothy F. | Expérience générale
Le client n'a pas laissé de commentaire.Lorna G. | Expérience générale
staff was awesomejorge o. | Premières impressions
No commentsNancy H. | Premières impressions
The lady at the front desk was very nice and helpful very respectfulElizabeth F. | Premières impressions
The person at the counter was incredibly pleasant and helpful, but I reserved a drive-up 5x5 unit online more than a month before move-in, and when I arrived I was not given a 5x5 drive-up, but a 5x10 down a long hallway, where I had to carry heavy boxes. I'm disappointed that I'll have to pay more. What's the point of making a reservation online if it doesn't reserve anything?Virginia C. | Premières impressions
I really like the spaceLakisha E. | Premières impressions
The intake person, Shari was a very professional, knowledgeable and compassionate. If all your employees are a copy of her, U-Haul you will be number #1 rental in USNathan S. | Premières impressions
While the manager was very warm and exceeded my customer service expectations, the vehicle I received had an issue. It wouldn't not turn on after I unloaded all of my items into my new storage unit.Chantell H. | Premières impressions
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