Customer Reviews for U-Haul Moving & Storage of North Plano

13614 évaluations

2560 Kathryn Ln   Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

(972) 396-0983

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 396-0983

2560 Kathryn Ln
Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

👍👍👍

Ulises R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline R. 
Évaluation :
1

It's not fair to rate this location low but how else do I express my disappointment that the day of our pick up we were notified that our truck was not available at our prosper site. What is the point of a reservation you can't honor. The fact that we had to drive considerably out of our way to get a back up was in no way acceptable. We also found out the day before that our mover help couldn't accommodate our timing that we shared a couple of weeks ago. Why didn't we hear that the day we made the reservation? Again, what is the point of reservations that are not honored? For our next move, we will look for other options.

MELODY H. 
Évaluation :
5

Very Easy and convenient! Thank you

Janiece B.  |  Premières impressions 
Évaluation :
4

There were a lot of people trash in the door enter to the sttorage facility. Very trash.

albert w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ateao I. 
Évaluation :
1

Would not do business with uhaul again.

MATTHEW C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATESAN M. 
Évaluation :
5

I registered online and checked in online before going to the site for pick up. Yet, I had to wait in the line for more than 30 mins. It would be a better idea to have a separate on-line checkin line which could speed up things in the store.

Sps V. 
Évaluation :
4

Have more help at the site so wait is shorter

Helen T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ISHTIAQ M. 
Évaluation :
5

Been going to this location for the last 15 years. Donna always has been so helpful with my moving needs.

Andreas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C. 
Évaluation :
5

The interior of the 26' box truck was not clean.

TOYIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
4

Provide a hand held unit to employees doing the check in so they can print a receipt and give it to you at your door (like an airport car rental) vs having to go inside or back to their computer to print the receipt.

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAYLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARTHIK V. 
Évaluation :
5

Very good

JONATHAN E. 
Évaluation :
1

I just picked up a utility trailer, An employee hooked up the trailer, I trusted his professional so I did not check or ask of anything. I drove just about 500ft, Trailer came off and swing left, swing right, Thank you Lord there were not any car close by to caused any harm. Heavy traffic, I could not dare to hook back by myself, call them 3 times and on hold total 45 min. finally they told me to call 1800, frustrated with uhaul, I call 911, Thank you Lord the Officer came and a nice person stopped his car to help me hook trailer back up. I just hope the Uhaul look at the image of the employee took after hook up, examine it, I believe there was a flaw. Thank you Lord that, the incident was not caused any harm to other peoples .

DUYET T. 
Évaluation :
3

I was also not told there would be a 25 $fee to fold blankets.

TIMOTHY H. 
Évaluation :
1

They charge so much , and they didn't sent my recipe TERRIBLE !!!!

Salvador N. 
Évaluation :
3

The employee who checked in my equipment decided to take that time to evangelize to me while I waited. Very unprofessional

Daniel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney W. 
Évaluation :
4

Person who put on car row should have more experience. Was told to put on parking brake and left. We dragged car about 100 yards before we realized back wheels not turning on car.

DENISET H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curnell j.  |  Premières impressions 
Évaluation :
4

The self serve check in is a joke. Does NOT work. Tried about 18 times. And, good luck trying to get ahold of customer service.

VICKY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susie t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURNELL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina J.  |  Expérience générale 
Évaluation :
5

Competent friendly customer service people. Short wait in line. Very helpful at checking you out or in. When I need U-Haul... I ALWAYS use this store!

RONALD B. 
Évaluation :
5

Great experiences every time I've used them.

Adam E. 
Évaluation :
5

The after hours pickup WAS THE WORST!!! NO KEY WAS IN THE DROP BOX FOR THE TRUCK. The online person I had been texting my "approval" with disappeared once the lockbox info was sent. Then called Customer Service. Waited 45 minutes on Customer service call line to be told there was nothing they could do about it. Returned during business hours next..they couldn't find the key either. Changed to another truck. By then had lost my help to load the truck. The people at N Plano location were outstanding. YOUR ONLINE PICKUP SERVICE IS VERY VERY FLAWED!!!

LESLEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUCY M. 
Évaluation :
1

I had to wait 30 plus minutes for my truck when I was told that it would be pulled up shortly after I completed my purchase. I eventually got keys to the truck but it was over 30 minutes late. I was sent 6 or more emails with different trucks because there was a mixup. Therefore, I was charged for fuel when the fuel amount was incorrect. I brought it back at the same level that I received it. I teied calling to get this fixed but was on hold too long. I guess I will call again to see if I can get refunded for the extra fuel. I definitely do not plan on going back to this location anytime soon.

Trinita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cinde P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noman G.  |  Premières impressions 
Évaluation :
5

They are very customer friendly!! I would recommend this to anyone!!

JAYA PRAKASH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Nice, comfortable, big space with friendly staffs. It was hot 100+. The lady gave me cold water to drink. VERY NICE. I asked the manager in charge about environmental fee that is charged. She asked me to ask President of uhaul. It was impolite and ill-mannered. When I got the truck, I was told by the manager, I will get 10-12 MPG (miles per gallon). It gave 8 MPG and you still charge environmental fee? Surprising. It will be nice if I could get answer on environmental fee charged by uhaul. THANK YOU.

RABINDRA P. 
Évaluation :
4

Your customer service line is incredibly long wait to speak to someone. I drop off equipment at a location which was closed. There was no support to lift the trailer hitch. I wish that would have been identified prior to, so that I could have had someone there to assist. I had to call someone 30 minutes away to help me with lifting. Other than that, all was good.

RODRIC G. 
Évaluation :
4

I was charged for cleaning when i just returned it the same way i got it. !!

SRIRAMANAN K. 
Évaluation :
5

Great customer service all around!! Very helpful and professional.

TRENT R. 
Évaluation :
5

Extra friendly and helpful staff. Excellent experience!

Laurenia J. 
Évaluation :
1

Even though I completed my reservation AND paid on line, I waited in line for one full hour. It was crazy.

PAUL A. 
Évaluation :
4

Great service from anna. In and out in ten min. Love the check in. No paperwork.

CHRISTOPHER F. 
Évaluation :
5

The pick up location experience was great but I had to call customer service to change drop off location and it was the worst customer service experience I have experienced. Had to call a total of 3 times. Initially spoke with someone named Dean who hung up on me, called back and got the same person who refused to assist. Finally got someone who was helpful and assisted me with the change. Due to the negative experience with customer service, I will not be using Uhaul for any of my future moving or rental needs.

PAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE L. 
Évaluation :
3

The fact your facility had no moving pads is beyond comprehension. I would never use your facility again because of that. Here's a novel thought about moving pads: BUY THEM!!!! (and track them!)

WILLIAM S. 
Évaluation :
4

No one at first to check me in but young man coming back from lunch came straight from his car and checked me in before he had went and clocked in. VERY APPRECIATED!!! Merci

Mike W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
1

We couldn't find the truck initially given to us. When we tried to get another truck, it was assigned to someone else and they drove it away. So, we had to stay in line (which was long as slow). Then we were assigned a truck behind another one so we had to wait until they left (which we didn't, we backed up the truck and left). We wasted close to an hour picking up the truck.

Steven L. 
Évaluation :
5

Everything was perfect! The staff was friendly and accommodating. They helped us find solutions for our move/rental experience. Cannot thank Donna and her team enough for their amazing customer service.

Lisa P. 
Évaluation :
5

The manager went well beyond expectations, and then even some after that.

Tom S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya C. 
Évaluation :
5

Rita was so kinda snd very helpful!! Donna was very nice too!!

Donna D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS H. 
Évaluation :
5

Donna and Rita were exceptional. They were kind, understanding and very friendly with a helpful attitude. This goes a long way when one is already stressed about moving and associated logistics. Thank you sincerely!

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN T. 
Évaluation :
5

Superior check in service. Customer friendly, professional and fast. 5 minute check in.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P.  |  Expérience générale 
Évaluation :
5

We were super lucky to

Felica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ram V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry S. 
Évaluation :
5

Both ladies that were there at opening were excellent.

Robert K. 
Évaluation :
3

My appt was at 11:00 am on a Saturday. I completed my reservation online to speed the process as the site suggested. I got there at 11:00 but had to wait in line for an hour. Very frustrating. Once I got to the counter, everything from that point was very smooth and the people were great.

Curtis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy C. 
Évaluation :
5

Friendly and excellent service

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY M. 
Évaluation :
5

Rien

PATRICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manjunath M. 
Évaluation :
5

Great location and great staff. The only place in Plano I rent from.

Troy Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRENDAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Na

Felecia K. 
Évaluation :
5

Excellent service from beginning to end!

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheilda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy M.  |  Expérience générale 
Évaluation :
3

The lady who checked us in was a little abrasive regarding your truck keys, assuming we were going to lose them. We preferred contactless scan code and go, that was not a very easy process. Had to go in and talk to desk.

RAYMOND M. 
Évaluation :
5

I was charged for boxes and materials that I did not receive in the truck. I need a refund. I only got the 6 furniture mats and the 2 dollies.

JENNIFER M. 
Évaluation :
1

Using mobile check in but still be asked to wait in a long line just to get the key. Took almost 30 mins in line. Vehicle was blocked and missing item ordered so it took another 15 mins to get everything correct then get to move.

Hung Jen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADELEINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATHEW J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN DAVID T. 
Évaluation :
5

The staff was fast, helpful and friendly. Great job! Very professional!

Tarry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
3

I was told at reservation of pickup truck, 19,95 $ for 24 hours up to 50 miles. I used 44 miles and was charged over 30 $for 44 miles. Ridiculous!

ROXANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE D. 
Évaluation :
1

Not equipped with enough people at check in. Was in line for 1¾ hours and had an appointment as did most everyone else. I know everyone is short staffed nowadays, but come up with another method for check ins, for appointments, for supply purchases only.

Tom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUN K. 
Évaluation :
4

My only complaint is them making me attempt to back in a trailer between two trailers in an angled parking spot with a curb preventing me from angling properly when returning it. I am renting a trailer. Don't expect me to be an expert in backing them up.

Jeffrey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRUNAL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MESHIA B.  |  Premières impressions 
Évaluation :
5

Very well run facility.

Robert S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gina h.  |  Premières impressions 
Évaluation :
5

Very friendly & fast service. She was very helpful & explained the process fully. She also took me and showed me where my units were. Excellent service. I would highly recommend.

Christi H.  |  Premières impressions 
Évaluation :
5

The staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.

Gerard L.  |  Premières impressions 
Évaluation :
3

My overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn't available or wasn't listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.

Kim H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN ALEXANDE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy S.  |  Expérience générale 
Évaluation :
5

Na

DELORIS B.  |  Premières impressions 
Évaluation :
5

No complaints

Alfred C.  |  Premières impressions 
Évaluation :
5

The representative who assisted me with the was exceptional!

RICHARD T.  |  Premières impressions 
Évaluation :
5

Wonderful staff. Very helpful and considerate. Would recommend this UH location to anyone who asks.

Aaron V.  |  Expérience générale 
Évaluation :
5

Very helpful they went out of their way to find me what I needed. I really appreciated all the effort.

Timothy J.  |  Premières impressions 
Évaluation :
5

GREAT OVERALL EXPERIENCE!!

ROSARIO T.  |  Expérience générale 
Évaluation :
5

Un travail bien fait

DARRELL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G.  |  Premières impressions 
Évaluation :
5

Only thing that was a problem was the access codes did not work and the staff couldn’t figure out why

Stephen H.  |  Premières impressions 
Évaluation :
5

The Kathryn Road location is great. Clean facility and great staff. A+

DAVID B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damir d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarisa B.  |  Premières impressions 
Évaluation :
5

the customer experience was awesome do to Rita.

Don W.  |  Premières impressions 
Évaluation :
5

Very nice went above my expectations

AMEEDAH J.  |  Premières impressions 
Évaluation :
1

Cannot access facility. Called number on poster for help, got no answer. Called UHaul main phone number, after being on hold for 25 minutes was told they could not help. I am thinking of asking for a refund and going elsewhere.

Sebastian K.  |  Online Move In 
Évaluation :
5

Nice place. Very clean.

Robert S.  |  Online Move In 
Évaluation :
3

Access was so difficult. The trolley is too small and the walk too long, when carrying heavy stuff and moving a whole house it would be a relief to not have to do it in tiny bits and in many runs to the storage. It also not clean and your mattress would be dirty .

ISABELLA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie A.  |  Premières impressions 
Évaluation :
2

The staff did not explain that a 10x15 is actually 2 units & I was mis-informed about a discount that was not given to me. On 1 of the units, the staff couldn't even open the door because it wasn't working properly. Asked staff to get it fixed before we use it. On the 5x10, the door stuck & my husband had to crawl under the door to open it, so it could shut properly. Then there was water in 2 different hallways from the leaky roof. Not a good situation at all & very disappointing, since this is one of the largest U-haul facilities near by. Also ramps are too small & inconvenient. Definitely will not use their storage units again.

JANET P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASANDRA N.  |  Premières impressions 
Évaluation :
4

Friendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.

SHEAU C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O.  |  Premières impressions 
Évaluation :
2

The storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.

KASSANDRA ADEAN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO H.  |  Expérience générale 
Évaluation :
3

I couldn't move in on May 1st, because your national wide system malfunction.

Olga S.  |  Online Move In 
Évaluation :
5

Carissa was fantastic to work with. She resolved all of our problems with another UH failure to fulfill their commitments to us.

Aaron V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marri Jayne M.  |  Premières impressions 
Évaluation :
5

I really enjoyed the service that I received doing a difficult time of moving after my daughter's apartment was damaged due to a fire after the Storm. Jordan and his crew was the best two thumbs up thanks.

Roosevelt A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Starr W.  |  Premières impressions 
Évaluation :
5

Everyone except the driver Tina was professional and nice.

VALERIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armani E.  |  Expérience générale 
Évaluation :
5

The ladies at this location are wonderful! Their customer service is exceptional!

Jasmine C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry K.  |  Expérience générale 
Évaluation :
2

When I initially got set up with this storage unit, I thought I was set up on auto-debit but was not. Got charged a late fee and was to be refunded the 15 $late fee. It never happened, I spent a good month trying to connect with someone and never got any response. No reply to my emails from the manager of the location, calls to the Director of Ops routed from the helpdesk. Sad experience from a big company like UHaul. I just want my 15 $refunded as promised for setting up auto-debit!

Patrick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrill T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW Y.  |  Premières impressions 
Évaluation :
5

Rita was so helpful getting us setup in our storage unit. This is a well run facility with great staff, highly recommend.

DAVID B.  |  Premières impressions 
Évaluation :
5

All of the staff was very nice and helpful at this location

Troyell C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S.  |  Expérience générale 
Évaluation :
5

I was doing a quick move and needed short term storage. We were able to take advantage of the free month of storage in order to put some items in a staging area while doing a move. It worked out extremely well for our needs. If I were to have paid for the unit I found the pricing high relative to other storage options in the area but it met our needs.

Preston F.  |  Expérience générale 
Évaluation :
5

Great location Great employees Great service

Teresa H.  |  Premières impressions 
Évaluation :
5

Very nice staff, especially Donna.

Debbie A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D.  |  Online Move In 
Évaluation :
5

Staff was always pleasant and very helpful.

Darrell M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracey w.  |  Expérience générale 
Évaluation :
5

So helpful- great team!

Alexis C.  |  Expérience générale 
Évaluation :
5

Always friendly, have rented from this same location many of times and still will

ROBERTO M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle A.  |  Premières impressions 
Évaluation :
5

Very satisfied with my storage unit

Melissa P.  |  Online Move In 
Évaluation :
5

The management and team at this U-Haul are amazing and take the time to ensure all details are noted and questions answered.

PRENTICE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roosevelt A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie B.  |  Expérience générale 
Évaluation :
5

We appreciate the fact that we were able to get one month free. We needed a short term rental and this fit our need very well. The person working the counter was fantastic and extremely helpful.

Preston F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura D.  |  Premières impressions 
Évaluation :
5

Love my storage place nice and clean thank you

ESTHER S.  |  Premières impressions 
Évaluation :
1

A course in BUSINESS ETHICS is OBVIOUSLY INDICATED for WHOEVER is "in charge", there.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

ALVIN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vicky p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FEDELIS UCHENNA E.  |  Premières impressions 
Évaluation :
5

great customer service

tammy m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G.  |  Expérience générale 
Évaluation :
5

Thanks to U-Haul we were able to store my college stuff after I moved back. My dad always rents from U-Haul. The storage timings, carts and temp controlled environment made things easier.

Sachein S.  |  Expérience générale 
Évaluation :
4

Liked this loaction and great size and nice team of cool people! Great team here Uhaul!

David P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rena J.  |  Expérience générale 
Évaluation :
1

Storage Manager consistently attempted to up-sale the transaction. Repeatedly tried to enforce policies without proof. She added insurance and a padlock without my acknowledgment. When I questioned it, she stated it was policy in order to get the FREE month of storage but was unable to provide said proof. She was very rude. My unit is clear across the building away from elevator access. I walk pass dozens of empty "Customer Ready" units. Not sure if my unit was chosen for office convenience or In spite of my complaints.

TERRAN B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BYRON P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence A.  |  Expérience générale 
Évaluation :
5

The lady that helped me rent the truck and storage unit made it one of the best customer service experiences that I've ever had. Merci.

bowen l.  |  Premières impressions 
Évaluation :
4

At the Kathryn Lane facility in N Plano Texas John and Scott Harper are top notch. Friendly, helpful, and skilled at what they do there. More than once they've gone out of the way to assist. They do not strike me as "that's not my job" types.

PATRICK W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aidan V.  |  Expérience générale 
Évaluation :
5

The staff member we rented a storage unit from was excellent. Merci les gars!

Paul L.  |  Premières impressions 
Évaluation :
4

The retractable door should stay open longer, pass 7pm. At least to 10pm

Jacobie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi C.  |  Expérience générale 
Évaluation :
3

There is a lot of storage units to pick from much cheaper, However if I did not have billing issues it was clean and something I would have recommended. I have confirmed with emails And pictures Uploaded I moved out with notice month ago and still got a bill with late fee unable to get thru to the person whom sent the letter not work in Plano I'm told. I physically went to Plano manager aware I was there to talk but ever made it to front and the GM whom I left detailed message two times has yet to call me back

Ashley W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg w.  |  Premières impressions 
Évaluation :
5

Great location. Always clean and well lit.

Josiah C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay B.  |  Premières impressions 
Évaluation :
2

When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.

rhonda s.  |  Premières impressions 
Évaluation :
1

I cleaned my unit out 2 days before my rent was due. I called the 24th and 25th to cancel my account. I was on hold for 30 minutes each time and no one ever answered. I then received a call from someone at UHaul saying that they noticed my unit was empty. They wanted to confirm that I had moved out and no longer needed the unit. I confirmed. I then received a late notice that I owe for the monthly rent PLUS a late fee. I am not paying this. My account needs to be resolved. I tried to call again, but again, no one answered for over 20 minutes.

Travis P.  |  Expérience générale 
Évaluation :
4

S.O.

David S.  |  Expérience générale 
Évaluation :
3

Had trouble ending my rental unit, i kept getting charged even though I called beforehand to cancel.

Andrew R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Subramanian M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria J.  |  Expérience générale 
Évaluation :
4

The clerk at West McKinney location told me Plano location would have a 10 x 20 climate control space, when I arrived they were told no "they do not have a 10x 20 space so I had to take 2 10 x 10 spaces, therefore had to buy 2 locks instead of 1. The charges for 2 spaces were more than for 1 10 x 20 unit. They should have honored the price for a 10 x 20 unit. Originally the truck and trailer would have to be returned to the West McKinney location, very inconvenient, but after speaking another with attendant, Anna, said that "no" I do not have to West McKinney location. She was the most helpful and professional in all the attendants I was in contact during this 2 day ordeal. It was a nightmare during the West McKinney location and would never go back there. Anna, at the Plano location would highly recommend her for future promotions.

Wayne C.  |  Premières impressions 
Évaluation :
4

I did have to change units because the Elevator to the second floor failed while I was loading belongings.

Martin F.  |  Online Move In 
Évaluation :
3

I'm canceling my storage room. The attendant could not set up my access code at the time I got storage so I had to store my belongings some where else

Jennifer R.  |  Premières impressions 
Évaluation :
5

Awesome uhaul company location right here

Duran L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca B.  |  Expérience générale 
Évaluation :
1

I came back to the facility after hours with my trailer that i rented to unload my stuff into my storage unit and neither the card or access code would allow me entry into the building. The lady who checked us out said they have been having issues with the alarm in the building but never mentioned not being able to open the door once office hours where over. I was also suppose to return the trailer last night after unloading and couldnt do that either.

AARON A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Expérience générale 
Évaluation :
5

Great service

Mohamed S.  |  Expérience générale 
Évaluation :
4

I always choose this location it's my favorite. They are always friendly and helpful. The truck was somewhat dirty, but I already prepared to wipe it down with wipes and the wipes were very dirty steering wheel and drivers seat. I also wore gloves to ensure safety with the virus I think the trucks need to be wiped down on the inside for safety. The signal light did not work and the truck needed an alignment. Did not discover until I had gotten on the highway and had a timeline to get to my destination or I would have returned. I reported These concerns upon return. Might want to check the truck out more thoroughly prior to rentals. The storage unit was also dirty. However, the staff member was so nice and did sweep it out and apologized for it being dirty.

Bennie J.  |  Premières impressions 
Évaluation :
5

Very nice staff, clean lobby space adhering to social distancing guidelines.

Patrick G.  |  Premières impressions 
Évaluation :
5

Easy online process! Worked perfectly!

Kevin G.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERREYL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela K.  |  Expérience générale 
Évaluation :
5

Great facility and friendly office employees!

Liz H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela K.  |  Premières impressions 
Évaluation :
5

Even during this pandemic, the Plano North store remained calm and helpful in keeping us informed of the storage units and truck shortages. In addition, they have made EXTRA steps in practicing social distancing with altering the checkout process.

Valerie and Kenneth W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treva P.  |  Premières impressions 
Évaluation :
1

The store manager was very rude I handed over my ID in his hand he place it back on the counter top and ask why did he not give it back the way I gave it to him no response he had very bad attitude the whole time he work with me he was even rude to his co woker his demeanor is not customerProfessional and no I would never come to North PlanoU-Haul facility on Catherine lady again

roy g.  |  Expérience générale 
Évaluation :
5

The rep was friendly albeit slow.

Patricia R.  |  Premières impressions 
Évaluation :
3

Had a few issues. Biggest I had was that I set up auto pay, and TWICE I got nasty notices in the mail saying I had missed my payment and threatened with lockout. I set up auto pay when I first got the unit, again after the first error, and AGAIN after the 2nd error. So 3rd time was the charm I guess. Also got the feeling the staff was quite nosey. Almost everytime I went to my unit a staff member showed up. My unit was on the 2nd floor, and one time I went to drop off some heavy furniture. Elevator wasnt working so I called the front office. The guy was pretty rude and said "you can use the stairs". Try moving a large recliner up those stairs by yourself. Likely wont use them again should I ever need to.

Nicky R.  |  Expérience générale 
Évaluation :
5

Miracle was very helpful.

Kathleen G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY B.  |  Premières impressions 
Évaluation :
5

Awesome service and staff

Zerita H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer R.  |  Premières impressions 
Évaluation :
4

No comments

Adam K.  |  Expérience générale 
Évaluation :
5

Thank You, convenient loading area and access hours.

THEODORE D.  |  Expérience générale 
Évaluation :
4

Overall the facility was well staffed and clean. However their computer system was slow and needed up-graded. I still would recommend this facility to a friend.

donald c.  |  Expérience générale 
Évaluation :
5

Staff patient and helpful made everything easy during a stressful time

Kc S.  |  Expérience générale 
Évaluation :
5

The customer service was exceptional!

lamont b.  |  Premières impressions 
Évaluation :
5

Stayed after closing hours to assist me!

brandon m.  |  Premières impressions 
Évaluation :
5

The staff was professional and friendly. The facility was secure and clean.

jane b.  |  Expérience générale 
Évaluation :
5

I maintained a storage unit at the North Plano location for three years. In that time, there were never any issues with security or safety and any time I required assistance, staff was fabulous!

Dow D.  |  Expérience générale 
Évaluation :
5

Donna at the Plano facility (Kathryn Lane) was so sweet in reserving my 15th foot truck and storage unit as well. The movers ran behind on moving and we extended the Uhaul rental with no issues!

Valerie and Kenneth W.  |  Premières impressions 
Évaluation :
5

Met all expectations.

Tim G.  |  Expérience générale 
Évaluation :
5

The facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.

Shari S.  |  Expérience générale 
Évaluation :
1

Not bad or good customer service. It was just no service period. Staff didn't see to care too much about the client. Very indifferent.

marvin a.  |  Expérience générale 
Évaluation :
2

reservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me

Jana P.  |  Premières impressions 
Évaluation :
5

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

David C.  |  Premières impressions 
Évaluation :
5

👍

Chris L.  |  Expérience générale 
Évaluation :
5

Good experience

Deborah H.  |  Expérience générale 
Évaluation :
5

Very helpful staff

Sal C.  |  Expérience générale 
Évaluation :
5

Thanks for assistance when I needed it.

Mary M.  |  Expérience générale 
Évaluation :
5

Worked out well. Nice storage area.

Sal C.  |  Premières impressions 
Évaluation :
4

There was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.

Ken M.  |  Expérience générale 
Évaluation :
1

The girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.

Karen B.  |  Premières impressions 
Évaluation :
5

Tina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.

Liz H.  |  Premières impressions 
Évaluation :
5

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

Kevin G.  |  Premières impressions 
Évaluation :
5

The representative was very knowledgeable and speedy getting us set up. The entire process was easy!

Russ M.  |  Premières impressions 
Évaluation :
4

I was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.

Kimberly L.  |  Premières impressions 
Évaluation :
5

My customer service sales person was great!

Christina J.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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