Le client n'a pas laissé de commentaire.JEROME E.
Customer Reviews for U-Haul Moving & Storage of North Plano
Pour nous contacter
Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything about my experience at this Uhaul facility has been great. Jordan and his team are very helpful and professional. I highly recommend this Uhaul location.Harry S. | Premières impressions
Le client n'a pas laissé de commentaire.Eric L. | Premières impressions
Maybe hire additional customer clerks.Joseph N.
Le client n'a pas laissé de commentaire.Susan S.
Le client n'a pas laissé de commentaire.Shannon B.
The truck was on the dirty side when I picked it upDaniel C.
Smooth efficient process to rent and return. Made my move a lot easier.Seth R.
It was greatJAVIER R.
The worst service ever, and they charged my CC without my permission.WAEL K.
Ridiculous that you guys called late in the day before that I had to travel 40 miles to pick up trailer.Roland V.
The cabin was dirty/nit sanitized. The headlights were as bright as i expectedJoshua D.
Le client n'a pas laissé de commentaire.Venkata Ramesh C. | Expérience générale
Le client n'a pas laissé de commentaire.Paul S.
Check out process was a choreRichard D. | Expérience générale
More chairs and a dedicated waiting areaTy S.
Le client n'a pas laissé de commentaire.jesse R.
Le client n'a pas laissé de commentaire.Renee B.
Le client n'a pas laissé de commentaire.NANCY S.
Le client n'a pas laissé de commentaire.SYDNEY E.
Very friendly and followed all of the safety proceduresRoger S.
Don't lie, I had a reservation for 2 days they said I could only have 6 hours when I said that wouldn't work the sales rep said it was fun I could have it for 2 days but then only put 6 hours on the contract and never gave me a copy.MITCHELL M.
Inside Personnel: Move faster! Outside Personnel: Most awesome crew!Paul S.
The reservation process was easy and both the customer service rep and the gentleman I returned the truck to were excellent and friendly.Rachael M.
Le client n'a pas laissé de commentaire.David D.
You has been doing amazinglyNDUBUISI U.
Personnel amicalMelissa B.
Le client n'a pas laissé de commentaire.Christian H.
Not happy again . Very rude told me I was supposed to be back the day before. Which I called ahead of time. Then they told me I had to drop the truck to a different location that's was 15 miles away. Then the location they told me to drop off to had no idea. Over all Very disappointing experience all togetherDavid D.
The furniture dolly didn't work very good on carpet. The ones I've rented in the past had bigger wheelsJack P.
Le client n'a pas laissé de commentaire.James B.
BEST EXPERIENCE EVER RENTING A UHAUL-- WILL NEVER GO ANYWHERE ELSE NOW!Dena M.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.bernita t. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.Douglas E.
Site was clean.Daniel K.
Le client n'a pas laissé de commentaire.Michael Z.
The guy hooking up the trailer to the truck was very frustrated. Kept cussing, I don't mind but some may. I actually called over another guy to help him. BUT when I dropped off the guy checked me in was friendly and helpful and I was not charged the $20 like last time when I could not get the app to work, the uhaul 1800 had a 1hr wait, and when I call later the uhaul store said they would call me back and did not, the uhaul 1800 said the store mgr would call me back and still no one called me back the app did not work and I never got my $20 back, so YES this was better, will I ever see my $20?????Ron S.
Please provide a means to tell the gas level. It is very difficult to guess if the level is correct when there is no clear marker. Perhaps you could use 1/2 tank as a marker so the customer can easily tell if more gas is needed. Everything else was well done.Bob S.
Le client n'a pas laissé de commentaire.Adriana C.
Le client n'a pas laissé de commentaire.Jasmin M.
Folks inside at desk and outside were very helpful. My truck was pulled up with the appliance dolly on it ready to go. Thank you for the quick pick up and drop off service. - johnJohn L.
Le client n'a pas laissé de commentaire.Gary W.
Le client n'a pas laissé de commentaire.Elizabeth H.
Le client n'a pas laissé de commentaire.Enzo M.
Would not let me return van from my phone.ed J.
The unit I was given is smaller than the unit I selected. I requested a 5x5x14 unit and it is maybe 3x3x14Mia A. | Online Move In
Keep up the excellent work.Vincent C.
Great Experience!Tamaira T. | Premières impressions
Le client n'a pas laissé de commentaire.Michael W.
There was crackers in the front . Windows where dirty hard to see out. The girl at check in was very rude, couldn't understand what she was saying took my keys and got in truck before I even understood anything she said. I corrected her attitude and she was argumentative and gave me not check in information. So I told the other lady inside what happen and explain she needs to be recommend it for being rude. Nonpayment was provided on mileage afterwards by her so not sure if charged correctly. Till I get my email.richelle M.
Le client n'a pas laissé de commentaire.Blake E.
Took too long. I did everything online. App kept asking for phone number but wouldn't accept. Counter person was charging me for things I didn't order. Pads weren't with truck, had to ask. Truck parked in wrong spot. Line of people to door. Need more counter people.Shawn R.
Your new fuel policy where you get the truck with a random amount of gas is less than ideal. I checked out the truck with just over a quarter tank of gas, and returned with the same amount. You still charged me for 3 gallons of gas when you have no way of proving this inexact amount, and I have no way of ensuring it's exactly the same. Very poor customer experience in this regard.Donald W.
Le client n'a pas laissé de commentaire.Peter M.
Long line in the opening hour, but I was impressed to see full staffâ€¦super friendly and easy checkout. Thanks for a great experience and keeping everything upfront and clear. No one enjoys moving, but at least Uhaul makes it less painful.Kevin M.
Le client n'a pas laissé de commentaire.Robb H.
Le client n'a pas laissé de commentaire.NISHANT S.
Le client n'a pas laissé de commentaire.JEROME E. | Premières impressions
Le client n'a pas laissé de commentaire.Ryan B.
Nothing. Customer service = top notchMY D.
Le client n'a pas laissé de commentaire.Nagarajan V.
The worst service ever seen so far Assistant manager was so rude they charged me extra 50$ And then when i talked with the manager she was so rude she felt that it was her own money please try to change the managerSailesh V.
John Robert and Kennedy were extremely helpful and went above and beyond. ThanksRichard C.
Le client n'a pas laissé de commentaire.Randy J.
A way to communicate with someone in this store and ca way to inform this store of extending for a couple hrs instead of customer getting charged a full day for extending a couple hrsDavid M.
The pick up was due for 10am on June 18th. ( reservation was made 1 week in advance). They had no truck available for pick up . Asked me to come back at 1pm. The gas upon pick up was less than 1/4 tank. Total mileage used :56 miles. They charged me 12 gallons for the gas plus 30 fee , which is unacceptable and needs to be credited . Called them .. put them on 1-800 number on which there is a 1 hour wait . Ridiculous service . Unacceptable charges. Dr Alang 9726035584Jaspreet A.
Employee ( Hispanic male) that hooked up my trailer was very professional and courtesy. Employee (blonde young female) that checked me in after the return was also very professional and courtesy. Great job!!! Need Improvement-I called and was asked to please hold immediately after someone (male) answered. I waited over 10 minute and he never came back on the line. Gave up holding.Stephan L.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Jessica G. | Expérience générale
Le client n'a pas laissé de commentaire.Sridhar R.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Jewel S.
Le client n'a pas laissé de commentaire.venkata C.
Le client n'a pas laissé de commentaire.Bruce K.
Le client n'a pas laissé de commentaire.Nicholas B.
In my opinion nothing. You are great. Thank youJose H.
Easy drop off. Had to ask for help as everyone was busy servicing other equipment. Overall good experience.MICHAEL G.
Le client n'a pas laissé de commentaire.Brett M.
While checking out the guy got on the radio 2 times to get my equipment in the trailer. I went out and finally someone waved me over to a trailer. Hooked it up and went to my apartment to meet hired labor to move me. The 3 dolly's (equipment) was not in the trailer.. I could not move without it... I was in a parking spot that if I moved I would loose it and the ability to park anywhere close to the building so i couldnt just go back and get the stuff... shouldnt of had to.. cancelled the movers and got on a 3 hour wait trying to get ahold of the location... messages were sent from the call center to call me, this started around 3... no call back by the time the closed at 7. I had to end up going back the next day... missing my move date.. get the stuff, and go back and move, which took 5 hours instead of an hour with NO HELP. Already had paid for help the prior day. The manager called but i was to busy to answer and trying to get moved. I should not have to pay for any equipment, and customers should be able to contact local offices if there are issues like this and not be left hanging.. if you cant provide the service you offer, dont offer it.. I relied on you to do your part, and paid hundreds... lost hundreds more not being able to use the hired labor to help me pack the trailer.... worst customer service interaction I have ever been involved with any company.Christopher M.
Le client n'a pas laissé de commentaire.Donna B. | Expérience générale
Keypad did not always allow access. Big door would not open with combo at times.MICHAEL M. | Expérience générale
Le client n'a pas laissé de commentaire.Arvind K.
Le client n'a pas laissé de commentaire.Jayna S.
I never visited this location,it only staged my UBoxes. Promised 24 pads per UBox,only 12 per provided. Still dealing with UHauls mixup on contract, even though noted on day UBoxes were delivered. Delivery of UBoxes was the worst experience possible - hoping for a chance to review terrible service by Cana VA. Facility now won't close order, with UBoxes returned after hours days ago. Can not recommend UHaul for this service to ANYONE. Beware.Joseph L.
Un travail bien faitDARRELL H. | Expérience générale
Le client n'a pas laissé de commentaire.Andre A.
Le client n'a pas laissé de commentaire.Sujan B.
Le client n'a pas laissé de commentaire.VenkataSreenivas M.
Woman up at the desk was very kind and helpful, people to hook up were nice, person who unloaded was a bit grumpy but I know (from experience) working outside all day will do that to you. Overall good experience!Garrett W.
Le client n'a pas laissé de commentaire.Shelisa T.
Le client n'a pas laissé de commentaire.shayda p. | Expérience générale
I was very impressed with the service I received from everyone who was involved in the process. You have made my move pleasant and easy instead of complicated and stressfulâ€¦. Excellent work U-HaulAyman N.
Disappointed. Driver side front tire became flat half way on our trip. Waited an hour for help. Repair person stated tire was in horrible shape and should not have driven on it. Could have caused a wreck.Steven S.
Le client n'a pas laissé de commentaire.YI C.
Le client n'a pas laissé de commentaire.dominick F.
Le client n'a pas laissé de commentaire.ALBERT V.
when I return the vehicle, The store asked me to leave the van there then they put double charge on my bill.tong C.
Le client n'a pas laissé de commentaire.Nathan P.
Great customer service, fast and friendly.Nancy T.
We specified we needed the uhaul for 2 days. The office staff said their compiter showed a 1 day rental and werent able to change it. So we waited around for 45 minutes while they called the central office to have it manually changed to a 2 day rental. We were told everything was taken care of. On the second day I was contacted by Uhaul concerning a late return of the vehicle. I explained that we had requested a 2 day rental and the lady informed me she would fix it for us and remove the late fee. On the second day we returned the Uhaul before the specified time and were still charged for a 3rd day. We disputed this charge and still have not heard back from Uhaul. This whole process has been ridiculous and we will not be using them the next time we move.Ethan B.
Le client n'a pas laissé de commentaire.Keith B.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Jennifer R. | Premières impressions
I received assistance from employee Daniella A. Very patient, thorough, and helpful.Machaela H. | Premières impressions
Storage units smaller than what we were told it would beKeith J. | Premières impressions
Le client n'a pas laissé de commentaire.Cynthia F. | Expérience générale
Le client n'a pas laissé de commentaire.Mark B. | Premières impressions
Le client n'a pas laissé de commentaire.amos m. | Premières impressions
Le client n'a pas laissé de commentaire.Barbara W. | Expérience générale
Le client n'a pas laissé de commentaire.Aravind R. | Premières impressions
Staff was helpful and friendly. The cargo area was not swept out (eg screws, leaves).David C.
I have rented box truck 4 times this month and the ladies at the front desk have been wonderful.Michelle S.
Le client n'a pas laissé de commentaire.Devin J.
Le client n'a pas laissé de commentaire.joan A.
Even though they were very busy, they were able to quickly process our checkout.David W.
The self checkout process is shit. Bring back key drop and no freaking app nonsense.Craig N.
Your Service Reps on site and in the Call Center were True pros and easy to work with. I had to change my contract from one way to a two-way round-trip and extend the length of the trip about a week and your guys are really flexible and working out for me and I most appreciated.John R.
Le client n'a pas laissé de commentaire.Kathryn V.
Le client n'a pas laissé de commentaire.Micah P. | Expérience générale
I had multiple storage units at Uhaul over the last 10 years. It was time to bring everything home. Will definitely use you again if the situation requires it. Was very impressed with your handling of the sprinklers going off.Sheila W. | Expérience générale
They literally saved my move after west McKinney totally screwed it up.PAULA S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael H. | Premières impressions
Very pleasant very knowledgeable young man Tommy that’s great Daphenie will be recommending thanks have a blessed lifeBERTHA P. | Premières impressions
They bent over backwards to fix the DEBACLE from west McKinney.PAULA S. | Premières impressions
Le client n'a pas laissé de commentaire.Mary B. | Expérience générale
Le client n'a pas laissé de commentaire.Shawneequa D. | Premières impressions
Le client n'a pas laissé de commentaire.Mike M. | Premières impressions
This facility is well run and managed. The employees are usually helpful and responsive.Teresa H. | Expérience générale
Le client n'a pas laissé de commentaire.MANDY C. | Expérience générale
Le client n'a pas laissé de commentaire.RENEE D. | Expérience générale
Nothing espectacular, it’s just a storage.LESLIE M. | Expérience générale
Super clean facility!VERNON K. | Premières impressions
Le client n'a pas laissé de commentaire.Martha A. | Expérience générale
Le client n'a pas laissé de commentaire.larry c. | Expérience générale
Le client n'a pas laissé de commentaire.EUGENE F. | Expérience générale
Le client n'a pas laissé de commentaire.Doris H. | Expérience générale
Le client n'a pas laissé de commentaire.Robert D. | Online Move In
Julie in the storage area was awesome she helped out as far as showing us where stuff was that I will the cards and she just has a great attitude you got a great employee thereJERRY F. | Expérience générale
Le client n'a pas laissé de commentaire.Dwayne D. | Online Move In
Extremely clean. Staff was very friendly and professional. Card access was easy and safe. Highly recommend this facility.Daniel D. | Expérience générale
The manager of this location was absolutely helpful! I beleive her name was Donna. I would absolutely recommend this location for future use!! A seemless process is much appreciated when you are moving!Michelle W. | Premières impressions
Le client n'a pas laissé de commentaire.Ayush R. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca W. | Expérience générale
Le client n'a pas laissé de commentaire.ADALBERT F. | Premières impressions
The young lady, Julie that was around and cleaning the facility while we were at our storage unit was very kind and very conscientious of her job. Well done. Mike and Johanna BallardJohanna B. | Expérience générale
Le client n'a pas laissé de commentaire.Jerica K. | Expérience générale
Le client n'a pas laissé de commentaire.Irvette L. | Expérience générale
Couldn't have ask for better staff and service. Donna and Jason were very professional, friendly and always willing to help with my storage needs. THANKS YOUaaron v. | Expérience générale
Le client n'a pas laissé de commentaire.jamie A. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN L. | Expérience générale
Le client n'a pas laissé de commentaire.Asfaz Q. | Premières impressions
Le client n'a pas laissé de commentaire.Steven B. | Premières impressions
The associates at the front desk were very helpful, friendly after a long day.Jerica K. | Premières impressions
Donna and her team had exceeded the customer service expectations! Will definitely recommend this location even if you have to drive an extra 30 min. out of your way I'd say it's worth it!Pamala W. | Expérience générale
Le client n'a pas laissé de commentaire.Tevin H. | Expérience générale
Le client n'a pas laissé de commentaire.John T. | Premières impressions
The employees were so very friendly and went above and beyond in helping us with our Uboxes and storage making the process go a lot smoother for us. We thought we would be unloading all night and ya'll really helped us out. The carts available for help also made things go quick and easy. You made the move from California to Texas painless and easy and we feel very welcomed and grateful.Rachel P. | Premières impressions
Le client n'a pas laissé de commentaire.LUIS C. | Expérience générale
Le client n'a pas laissé de commentaire.John H. | Premières impressions
Le client n'a pas laissé de commentaire.CATINA S. | Expérience générale
The entire staff was incredibly friendly, helpful, and knowledgeable. We felt well taken care of from the moment we walked in and got set up quickly with the right services that met our needs. The facility was well maintained and clean and secure. This place will definitely be my go-to location for any moving / storage / rental needs! Merci.Eugene C. | Expérience générale
Donna was top notch, she knows her job!!!!ROGER W. | Premières impressions
Le client n'a pas laissé de commentaire.MARGARET V. | Expérience générale
There is a huge pile in the lobby of the storage area that made things difficult to get around on the evening we moved in.Michael T. | Premières impressions
Le client n'a pas laissé de commentaire.NATICA W. | Premières impressions
Thanks to Donna and Katlyn for her outstanding help and support. I strongly recommend this facility.HUGO G. | Expérience générale
Le client n'a pas laissé de commentaire.Eugene C. | Premières impressions
Le client n'a pas laissé de commentaire.ariana m. | Expérience générale
Le client n'a pas laissé de commentaire.dominick c. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH L. | Premières impressions
Awesome!Rob K. | Expérience générale
The day we moved in we realized the locking panel didn't work. We reported it to the office and they said we could move our items to another unit or we could use a tool like a hammer or screw driver to bang the panel closed every time we wanted to enter. As we had JUST moved in, we told them we wanted them to fix the panel. We left a key to our lock and asked to be called when it was repaired. We never received as call. We went to the office and they had no idea what we were talking about AND our account had been closed. After explaining, they found our key, notes about the unit and had to reinstate the account. Again, we left asking them to repair the locking panel. After that was finally taken care of, the flood occurred in which we lost the only valuable items we had in storage. We decided to move out, only to show up and find a notice that the building was on lockdown until further notice...having been given NO prior notice via email or any other source before clearing our day to move out. Then, comically we were informed that the rents would be increasing. Getting in touch with anyone in the office by phone is impossible. The ONLY time we were able to communicate with anyone was if we emailed "Jordan" directly. Worst experience we've ever had with a storage facility.Delight H. | Expérience générale
Had everything to help moving stuff into storage. It was a great help.Kimberly T. | Premières impressions
Le client n'a pas laissé de commentaire.CATINA S. | Premières impressions
Le client n'a pas laissé de commentaire.damir d. | Expérience générale
Le client n'a pas laissé de commentaire.Roger C. | Expérience générale
Donna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.ruth m. | Premières impressions
ThanksBobby L. | Expérience générale
Enforce Card swipe. Some customers did tail gate.Ajay P. | Premières impressions
Le client n'a pas laissé de commentaire.robert d. | Expérience générale
Planned to store for a few months but was there for 10 years. Adding to my unit as time went on. Now finally cleaning out and giving away. Good experience.SHEILA W. | Expérience générale
Le client n'a pas laissé de commentaire.Shayla R. | Expérience générale
There was a fire at your U-Haul storage facility on Sept 11. All of our stuff had damaged. we moved out on the 15th. You still charged us for that month's rent when we were gone. Also you forced us to rent a truck from you for another $200. And nobody has picked up the phone to call me back. Very disappointed in the serviceThomas A. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon T. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph M. | Expérience générale
Love this facility for our storage needs. Not even the mess of the sprinklers causing widespead water damage throughout tge facility would deter me from coming back again. Excellent Customer Service.Rosa T. | Expérience générale
Fire/water damageShelley L. | Expérience générale
Le client n'a pas laissé de commentaire.john t. | Premières impressions
Marc, Rita, and all the staff are excellent!William K. | Premières impressions
Le client n'a pas laissé de commentaire.James Y. | Expérience générale
Katlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!JHANDA H. | Premières impressions
Marc was very great and accommodating since the unit I booked was not available.CIARRA A. | Premières impressions
Initially, I would have rated U-haul five stars. But, yesterday, we had to move our belongings from the storage unit due to water damage resulting from a fire in a different unit. As we were removing items from the unit to check for damage, we noticed signs of bed bugs. We have NEVER had bed bugs, so I know they had to come from a different unit. There were other units that had bed bugs as well. Needless to say, we lost a lot of our belongings.TIJUANA K. | Expérience générale
Le client n'a pas laissé de commentaire.Gabby N. | Expérience générale
Professional, caring, courteous staff. Thank you for exemplary customer care!Maria C. | Premières impressions
Le client n'a pas laissé de commentaire.Debi D. | Expérience générale
Great staff …always helpful.Timothy J. | Expérience générale
All the staff were OUTSTANDINGBill H. | Expérience générale
Thank you for keeping my items safe .HARVETA D. | Expérience générale
Le client n'a pas laissé de commentaire.Gopi N. | Expérience générale
Le client n'a pas laissé de commentaire.Adhi G. | Expérience générale
The two ladies helping us were awesomeGeorgette B. | Premières impressions
The monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.Russell C. | Premières impressions
Great service!Martha A. | Premières impressions
Le client n'a pas laissé de commentaire.Johanna B. | Premières impressions
Muy buen servicioLUIS C. | Premières impressions
Le client n'a pas laissé de commentaire.Kendria L. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
Staff at the close out was not informative and provided incorrect information. I will have to talk to customer care to resolve the issue. Every other service was good & satisfying except this oneVenkatesan M. | Expérience générale
Le client n'a pas laissé de commentaire.Janiece B. | Expérience générale
Le client n'a pas laissé de commentaire.curnell j. | Expérience générale
Le client n'a pas laissé de commentaire.NICUSOR I. | Expérience générale
Everything was amazing and I will be back if I need a storage space in the future.stephen j. | Expérience générale
Le client n'a pas laissé de commentaire.gloria m. | Expérience générale
Staff is always friendly, professional and very helpful.Jesus J. | Premières impressions
The Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.KYLE H. | Premières impressions
Love the staff members. Very friendly and out going.Renita C. | Premières impressions
The best uhaul building I have been too!!Angela L. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa W. | Expérience générale
Le client n'a pas laissé de commentaire.robert d. | Premières impressions