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Ted B.Customer Reviews for U-Haul Moving & Storage of North Plano
Testimonials From Recent Customers
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MARY R.The vehicle I requested was parked in the lot, but the customer service rep said she didn't have one available. Shedid find me another kind of vehicle so I was able to get my business done.
Ellis H.thank you very much for timely and wonderful service
Yashwanth Reddy C.No complaints.
william M.Delivery crews are awesome
Jose G.Everyone here was so friendly and helpful!
Amethsty M.Older trailer. One or two side marker lights didn't work. Some of the rub rails were missing and one piece was hanging down.
Douglas B.The process was very easy and quick.
Valta T.The intake person for this rental was very high and was not dressed in any uhaul uniform.
Christian G.Improvement is needed inside the store. Two persons working the counter. Very slow/inefficient causing frustration of me and other customers waiting in line. I understand employees being friendly but there needs to be training as to moving customers along in order to efficiently process customers. I waited 30 minutes before getting to an employee to pickup my rental. When I arrived there were two customers being helped by two employees. One person was ahead of me waiting in line and two behind me. In my opinion 30 minutes is to long to wait in the scenario I described. If you'd like, watch the security cameras to verify my explanation.
David C.The assistant manager at this location went above and beyond when we encountered a problem with my reservation. He made me feel valued as a customer by quickly resolving the issue. I will definitely recommend this specific location to all family and friends.
Jesus C.Please make the “location confirmation barcode†more easily seen for the early pick up customers. I asked several people that were waiting & none of them saw it until a nice uhaul employee showed me, even though they weren't officially open. I believe his name was Leo, he took the extra time & consideration to help me & I truly appreciated his kindness. That's the kind of employee that gives your company a good name!
Vicki R.In side of equipment has dirt and debris.
Mersadies D.Tina & Leo were Extremely helpful in getting us the right size Uhaul ! Great customer service!
Bill R.Give me the ability to check in online. I made my reservation online and then when I get to the location they still have to spend 10 minutes online checking boxes and clicking next through screens of something. I would love to pull up and click a check in button and be directed to my rental to connect.
SCOTT C.Everyone is very friendly.
Tim B.Your rental lady was the BEST!!!!
Ty S.They keep the equipment clean and well maintained. I recommend this place for everyone who needs U-Haul
SAFAR R.Tina was very helpful. She is welcome at the Corporate building in Goodyear. Great attitude no purple hair,face jewelry.etc.She is a good ambassador for Uhaul
Frankie M.Service was excellent and staff are Fabulous !!
JAYA PRAKASH D.They did a great job
Edward B.Very helpful
Edward B.Very easy and well organized return
Larry H.Could not be easier to rent a trailer!
Jeff J.Merci.
Trent R.Nothing major, but I've rented box trucks twice in the last month and both had very worn steering wheels. This causes a stickiness to come off onto my hands while driving, and its quite annoying. Maybe change the cleanser used to clean the steering wheels between uses and this won't happen. Anyway, still a great experience.
Thomas C.The truck cab was not near clean enough. There food crumbs everywhere, as well as sticky substances all over the dash area. I did not like this. Also, no one told me to watch out for the email to inspect the truck before leaving, and of course I found damage later that was already there. I pointed out and reported the damage to the agent at drop-off.
William L.Quick and easy drop off. Good customer service
John S.The reservation process was very confusing so I actually went to the location. The gentleman that input my reservation made it even more confusing by not wanting all of the information I had to provide. Specifically the drop off location. He said it didn't matter. Part of the process was to also certify that to vehicle. He actually wasn't going to do that until I asked about it and then he looked in the monitor that showed all the vehicles parked in the parking lot and said which one is it. I didn't walk away from the facility feeling like I knew the exact cost of the rental. When I picked it up everything went well and when I dropped it off everything went well.
David K.The truck I was rented was very unstable and shouldn't be allowed on the road. It felt like the wheels were going to fall off, extremely hard to shift from park to drive or from drive to park. The truck wasn't cleaned when I picked up, the driver side door has something wrong internally where it sounded like the window would shatter at any moment. Overall I think this truck is a 1990's model that needs to be removed from the fleet, it just didn't feel safe and I've driven large trucks and tow trucks my whole life. I've never felt more unsafe driving.
Joseph A.Quick disconnect trailer service. Friendly staff. Great job.
Richard S.Very easy in an out operation. Helpful staff who were competent and efficient in getting me into the equipment that I rented. Good folks with great customer service.
Stuart B.My first “guaranteed reserved†trailer at the Plano Pkwy location was unavailable. I had to travel an extra 16 miles or so in order to pick it up at this location instead. Overall experience very poor. The Kathryn location was excellent once I was there.
Christopher R.Front desk and crew hooking up trailer were excellent
THOMAS Y.Drove in, parked, trailer unhitched, left all in less than 5 minutes.
Michael L.Not sure it can be improved upon! Customer Service was Excellent and the delivery as well. Check in was seamless. I am a very Happy Customer!
MATTHEW H.Rear door on the trailer was extremely difficult to operate. It kept getting stuck part way up.
Allen H.The staff was extremely helpful and informative. After my awful experience with the location Alco Rentals LLC in Missouri City, TX, The staff apologized for what happened to me and even went back into the system to assess the photograph taken by Alco Rentals that was uploaded to show the trailer connection in which he discovered that it was not connected properly prior to me leaving. The staff was very organized and helpful.
Brittany B.Confirm the inside of the truck is clean. The customer service was great, and I didn't have any issues picking up my U-Haul.
Timberly W.They explain the whole process really well.
Jose A.I wish a much clear sign to help people find the car especially in the evening when light is diminishing. The tag number in front of the car is hard to track one by one.
Hsinghua C.Best location ever! Staff is extremely courteous and helpful. Will definitely keep using this location.
Jesus J.I brought back the truck before the cut off time but could not confirm the same on your website because it's not working properly. Please do not overcharge me as I did bring back the truck yesterday to the correct location on time thank you
monica L.Bien
avinash K.The line was just moving very slow, but everything else was great. The employees were friendly and the service was excellent.
Danielle F.Front desk was very knowledgeable and personable. Return young men where very pleasant, fast and great customer service.
Michelle S.Fantastic
Orlando P.This Uhaul location is extremely organized and easy for the customers convenience. Great job!
Robert A.Everything was perfect!!
JoAnne B.Truck was not clean inside or out mask paper and boxes were left in the truck
Harvey W.I had multiple storage units at Uhaul over the last 10 years. It was time to bring everything home. Will definitely use you again if the situation requires it. Was very impressed with your handling of the sprinklers going off.
Sheila W. | Expérience généraleThey literally saved my move after west McKinney totally screwed it up.
PAULA S. | Expérience généraleVery pleasant very knowledgeable young man Tommy that’s great Daphenie will be recommending thanks have a blessed life
BERTHA P. | Premières impressionsThey bent over backwards to fix the DEBACLE from west McKinney.
PAULA S. | Premières impressionsThis facility is well run and managed. The employees are usually helpful and responsive.
Teresa H. | Expérience généraleNothing espectacular, it’s just a storage.
LESLIE M. | Expérience généraleSuper clean facility!
VERNON K. | Premières impressionsJulie in the storage area was awesome she helped out as far as showing us where stuff was that I will the cards and she just has a great attitude you got a great employee there
JERRY F. | Expérience généraleExtremely clean. Staff was very friendly and professional. Card access was easy and safe. Highly recommend this facility.
Daniel D. | Expérience généraleThe manager of this location was absolutely helpful! I beleive her name was Donna. I would absolutely recommend this location for future use!! A seemless process is much appreciated when you are moving!
Michelle W. | Premières impressionsThe young lady, Julie that was around and cleaning the facility while we were at our storage unit was very kind and very conscientious of her job. Well done. Mike and Johanna Ballard
Johanna B. | Expérience généraleCouldn't have ask for better staff and service. Donna and Jason were very professional, friendly and always willing to help with my storage needs. THANKS YOU
aaron v. | Expérience généraleThe associates at the front desk were very helpful, friendly after a long day.
Jerica K. | Premières impressionsDonna and her team had exceeded the customer service expectations! Will definitely recommend this location even if you have to drive an extra 30 min. out of your way I'd say it's worth it!
Pamala W. | Expérience généraleThe employees were so very friendly and went above and beyond in helping us with our Uboxes and storage making the process go a lot smoother for us. We thought we would be unloading all night and ya'll really helped us out. The carts available for help also made things go quick and easy. You made the move from California to Texas painless and easy and we feel very welcomed and grateful.
Rachel P. | Premières impressionsThe entire staff was incredibly friendly, helpful, and knowledgeable. We felt well taken care of from the moment we walked in and got set up quickly with the right services that met our needs. The facility was well maintained and clean and secure. This place will definitely be my go-to location for any moving / storage / rental needs! Merci.
Eugene C. | Expérience généraleDonna was top notch, she knows her job!!!!
ROGER W. | Premières impressionsThere is a huge pile in the lobby of the storage area that made things difficult to get around on the evening we moved in.
Michael T. | Premières impressionsThanks to Donna and Katlyn for her outstanding help and support. I strongly recommend this facility.
HUGO G. | Expérience généraleAwesome!
Rob K. | Expérience généraleThe day we moved in we realized the locking panel didn't work. We reported it to the office and they said we could move our items to another unit or we could use a tool like a hammer or screw driver to bang the panel closed every time we wanted to enter. As we had JUST moved in, we told them we wanted them to fix the panel. We left a key to our lock and asked to be called when it was repaired. We never received as call. We went to the office and they had no idea what we were talking about AND our account had been closed. After explaining, they found our key, notes about the unit and had to reinstate the account. Again, we left asking them to repair the locking panel. After that was finally taken care of, the flood occurred in which we lost the only valuable items we had in storage. We decided to move out, only to show up and find a notice that the building was on lockdown until further notice...having been given NO prior notice via email or any other source before clearing our day to move out. Then, comically we were informed that the rents would be increasing. Getting in touch with anyone in the office by phone is impossible. The ONLY time we were able to communicate with anyone was if we emailed "Jordan" directly. Worst experience we've ever had with a storage facility.
Delight H. | Expérience généraleHad everything to help moving stuff into storage. It was a great help.
Kimberly T. | Premières impressionsDonna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.
ruth m. | Premières impressionsThanks
Bobby L. | Expérience généraleEnforce Card swipe. Some customers did tail gate.
Ajay P. | Premières impressionsPlanned to store for a few months but was there for 10 years. Adding to my unit as time went on. Now finally cleaning out and giving away. Good experience.
SHEILA W. | Expérience généraleThere was a fire at your U-Haul storage facility on Sept 11. All of our stuff had damaged. we moved out on the 15th. You still charged us for that month's rent when we were gone. Also you forced us to rent a truck from you for another $200. And nobody has picked up the phone to call me back. Very disappointed in the service
Thomas A. | Expérience généraleLove this facility for our storage needs. Not even the mess of the sprinklers causing widespead water damage throughout tge facility would deter me from coming back again. Excellent Customer Service.
Rosa T. | Expérience généraleFire/water damage
Shelley L. | Expérience généraleMarc, Rita, and all the staff are excellent!
William K. | Premières impressionsKatlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!
JHANDA H. | Premières impressionsMarc was very great and accommodating since the unit I booked was not available.
CIARRA A. | Premières impressionsInitially, I would have rated U-haul five stars. But, yesterday, we had to move our belongings from the storage unit due to water damage resulting from a fire in a different unit. As we were removing items from the unit to check for damage, we noticed signs of bed bugs. We have NEVER had bed bugs, so I know they had to come from a different unit. There were other units that had bed bugs as well. Needless to say, we lost a lot of our belongings.
TIJUANA K. | Expérience généraleProfessional, caring, courteous staff. Thank you for exemplary customer care!
Maria C. | Premières impressionsGreat staff …always helpful.
Timothy J. | Expérience généraleAll the staff were OUTSTANDING
Bill H. | Expérience généraleThank you for keeping my items safe .
HARVETA D. | Expérience généraleThe two ladies helping us were awesome
Georgette B. | Premières impressionsThe monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.
Russell C. | Premières impressionsGreat service!
Martha A. | Premières impressionsMuy buen servicio
LUIS C. | Premières impressionsStaff at the close out was not informative and provided incorrect information. I will have to talk to customer care to resolve the issue. Every other service was good & satisfying except this one
Venkatesan M. | Expérience généraleEverything was amazing and I will be back if I need a storage space in the future.
stephen j. | Expérience généraleStaff is always friendly, professional and very helpful.
Jesus J. | Premières impressionsThe Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.
KYLE H. | Premières impressionsLove the staff members. Very friendly and out going.
Renita C. | Premières impressionsThe best uhaul building I have been too!!
Angela L. | Premières impressionsCustomer representative Katelyn was phenomenal, she did almost everything she could to get us space we need at reasonable price… thank you Katelyn and UHaul at Kathryn Lane in Plano….
Roger C. | Premières impressionsVery Easy and convenient! Thank you
Janiece B. | Premières impressionsThere were a lot of people trash in the door enter to the sttorage facility. Very trash.
albert w. | Premières impressionsThe manager went well beyond expectations, and then even some after that.
Tom S. | Expérience généraleRita was so kinda snd very helpful!! Donna was very nice too!!
Donna D. | Premières impressionsVery well run facility.
Robert S. | Premières impressionsVery friendly & fast service. She was very helpful & explained the process fully. She also took me and showed me where my units were. Excellent service. I would highly recommend.
Christi H. | Premières impressionsThe staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.
Gerard L. | Premières impressionsMy overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn't available or wasn't listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.
Kim H. | Premières impressionsNa
DELORIS B. | Premières impressionsNo complaints
Alfred C. | Premières impressionsThe representative who assisted me with the was exceptional!
RICHARD T. | Premières impressionsWonderful staff. Very helpful and considerate. Would recommend this UH location to anyone who asks.
Aaron V. | Expérience généraleVery helpful they went out of their way to find me what I needed. I really appreciated all the effort.
Timothy J. | Premières impressionsGREAT OVERALL EXPERIENCE!!
ROSARIO T. | Expérience généraleUn travail bien fait
DARRELL H. | Premières impressionsOnly thing that was a problem was the access codes did not work and the staff couldn’t figure out why
Stephen H. | Premières impressionsThe Kathryn Road location is great. Clean facility and great staff. A+
DAVID B. | Expérience généralethe customer experience was awesome do to Rita.
Don W. | Premières impressionsVery nice went above my expectations
AMEEDAH J. | Premières impressionsCannot access facility. Called number on poster for help, got no answer. Called UHaul main phone number, after being on hold for 25 minutes was told they could not help. I am thinking of asking for a refund and going elsewhere.
Sebastian K. | Online Move InNice place. Very clean.
Robert S. | Online Move InAccess was so difficult. The trolley is too small and the walk too long, when carrying heavy stuff and moving a whole house it would be a relief to not have to do it in tiny bits and in many runs to the storage. It also not clean and your mattress would be dirty .
ISABELLA M. | Premières impressionsThe staff did not explain that a 10x15 is actually 2 units & I was mis-informed about a discount that was not given to me. On 1 of the units, the staff couldn't even open the door because it wasn't working properly. Asked staff to get it fixed before we use it. On the 5x10, the door stuck & my husband had to crawl under the door to open it, so it could shut properly. Then there was water in 2 different hallways from the leaky roof. Not a good situation at all & very disappointing, since this is one of the largest U-haul facilities near by. Also ramps are too small & inconvenient. Definitely will not use their storage units again.
JANET P. | Premières impressionsFriendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.
SHEAU C. | Premières impressionsThe storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.
KASSANDRA ADEAN D. | Premières impressionsI couldn't move in on May 1st, because your national wide system malfunction.
Olga S. | Online Move InCarissa was fantastic to work with. She resolved all of our problems with another UH failure to fulfill their commitments to us.
Aaron V. | Premières impressionsI really enjoyed the service that I received doing a difficult time of moving after my daughter's apartment was damaged due to a fire after the Storm. Jordan and his crew was the best two thumbs up thanks.
Roosevelt A. | Expérience généraleEveryone except the driver Tina was professional and nice.
VALERIE G. | Premières impressionsThe ladies at this location are wonderful! Their customer service is exceptional!
Jasmine C. | Expérience généraleWhen I initially got set up with this storage unit, I thought I was set up on auto-debit but was not. Got charged a late fee and was to be refunded the $15 late fee. It never happened, I spent a good month trying to connect with someone and never got any response. No reply to my emails from the manager of the location, calls to the Director of Ops routed from the helpdesk. Sad experience from a big company like UHaul. I just want my $15 refunded as promised for setting up auto-debit!
Patrick G. | Expérience généraleRita was so helpful getting us setup in our storage unit. This is a well run facility with great staff, highly recommend.
DAVID B. | Premières impressionsAll of the staff was very nice and helpful at this location
Troyell C. | Premières impressionsI was doing a quick move and needed short term storage. We were able to take advantage of the free month of storage in order to put some items in a staging area while doing a move. It worked out extremely well for our needs. If I were to have paid for the unit I found the pricing high relative to other storage options in the area but it met our needs.
Preston F. | Expérience généraleGreat location Great employees Great service
Teresa H. | Premières impressionsVery nice staff, especially Donna.
Debbie A. | Premières impressionsStaff was always pleasant and very helpful.
Darrell M. | Expérience généraleSo helpful- great team!
Alexis C. | Expérience généraleAlways friendly, have rented from this same location many of times and still will
ROBERTO M. | Expérience généraleVery satisfied with my storage unit
Melissa P. | Online Move InThe management and team at this U-Haul are amazing and take the time to ensure all details are noted and questions answered.
PRENTICE M. | Expérience généraleWe appreciate the fact that we were able to get one month free. We needed a short term rental and this fit our need very well. The person working the counter was fantastic and extremely helpful.
Preston F. | Premières impressionsLove my storage place nice and clean thank you
ESTHER S. | Premières impressionsA course in BUSINESS ETHICS is OBVIOUSLY INDICATED for WHOEVER is "in charge", there.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
ALVIN C. | Expérience généralegreat customer service
Tammy M. | Premières impressionsThanks to U-Haul we were able to store my college stuff after I moved back. My dad always rents from U-Haul. The storage timings, carts and temp controlled environment made things easier.
Sachein S. | Expérience généraleLiked this loaction and great size and nice team of cool people! Great team here Uhaul!
David P. | Expérience généraleStorage Manager consistently attempted to up-sale the transaction. Repeatedly tried to enforce policies without proof. She added insurance and a padlock without my acknowledgment. When I questioned it, she stated it was policy in order to get the FREE month of storage but was unable to provide said proof. She was very rude. My unit is clear across the building away from elevator access. I walk pass dozens of empty "Customer Ready" units. Not sure if my unit was chosen for office convenience or In spite of my complaints.
TERRAN B. | Premières impressionsThe lady that helped me rent the truck and storage unit made it one of the best customer service experiences that I've ever had. Merci.
bowen l. | Premières impressionsAt the Kathryn Lane facility in N Plano Texas John and Scott Harper are top notch. Friendly, helpful, and skilled at what they do there. More than once they've gone out of the way to assist. They do not strike me as "that's not my job" types.
PATRICK W. | Expérience généraleThe staff member we rented a storage unit from was excellent. Merci les gars!
Paul L. | Premières impressionsThe retractable door should stay open longer, pass 7pm. At least to 10pm
Jacobie J. | Premières impressionsThere is a lot of storage units to pick from much cheaper, However if I did not have billing issues it was clean and something I would have recommended. I have confirmed with emails And pictures Uploaded I moved out with notice month ago and still got a bill with late fee unable to get thru to the person whom sent the letter not work in Plano I'm told. I physically went to Plano manager aware I was there to talk but ever made it to front and the GM whom I left detailed message two times has yet to call me back
Ashley W. | Expérience généraleGreat location. Always clean and well lit.
Josiah C. | Expérience généraleWhen I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.
rhonda s. | Premières impressionsI cleaned my unit out 2 days before my rent was due. I called the 24th and 25th to cancel my account. I was on hold for 30 minutes each time and no one ever answered. I then received a call from someone at UHaul saying that they noticed my unit was empty. They wanted to confirm that I had moved out and no longer needed the unit. I confirmed. I then received a late notice that I owe for the monthly rent PLUS a late fee. I am not paying this. My account needs to be resolved. I tried to call again, but again, no one answered for over 20 minutes.
Travis P. | Expérience généraleS.O.
David S. | Expérience généraleHad trouble ending my rental unit, i kept getting charged even though I called beforehand to cancel.
Andrew R. | Expérience généraleThe clerk at West McKinney location told me Plano location would have a 10 x 20 climate control space, when I arrived they were told no "they do not have a 10x 20 space so I had to take 2 10 x 10 spaces, therefore had to buy 2 locks instead of 1. The charges for 2 spaces were more than for 1 10 x 20 unit. They should have honored the price for a 10 x 20 unit. Originally the truck and trailer would have to be returned to the West McKinney location, very inconvenient, but after speaking another with attendant, Anna, said that "no" I do not have to West McKinney location. She was the most helpful and professional in all the attendants I was in contact during this 2 day ordeal. It was a nightmare during the West McKinney location and would never go back there. Anna, at the Plano location would highly recommend her for future promotions.
Wayne C. | Premières impressionsI did have to change units because the Elevator to the second floor failed while I was loading belongings.
Martin F. | Online Move InI'm canceling my storage room. The attendant could not set up my access code at the time I got storage so I had to store my belongings some where else
Jennifer R. | Premières impressionsAwesome uhaul company location right here
Duran L. | Premières impressionsI came back to the facility after hours with my trailer that i rented to unload my stuff into my storage unit and neither the card or access code would allow me entry into the building. The lady who checked us out said they have been having issues with the alarm in the building but never mentioned not being able to open the door once office hours where over. I was also suppose to return the trailer last night after unloading and couldnt do that either.
AARON A. | Premières impressionsGreat service
Mohamed S. | Expérience généraleI always choose this location it's my favorite. They are always friendly and helpful. The truck was somewhat dirty, but I already prepared to wipe it down with wipes and the wipes were very dirty steering wheel and drivers seat. I also wore gloves to ensure safety with the virus I think the trucks need to be wiped down on the inside for safety. The signal light did not work and the truck needed an alignment. Did not discover until I had gotten on the highway and had a timeline to get to my destination or I would have returned. I reported These concerns upon return. Might want to check the truck out more thoroughly prior to rentals. The storage unit was also dirty. However, the staff member was so nice and did sweep it out and apologized for it being dirty.
Bennie J. | Premières impressionsVery nice staff, clean lobby space adhering to social distancing guidelines.
Patrick G. | Premières impressionsEasy online process! Worked perfectly!
Kevin G. | Online Move InGreat facility and friendly office employees!
Liz H. | Expérience généraleEven during this pandemic, the Plano North store remained calm and helpful in keeping us informed of the storage units and truck shortages. In addition, they have made EXTRA steps in practicing social distancing with altering the checkout process.
Valerie and Kenneth W. | Premières impressionsThe store manager was very rude I handed over my ID in his hand he place it back on the counter top and ask why did he not give it back the way I gave it to him no response he had very bad attitude the whole time he work with me he was even rude to his co woker his demeanor is not customerProfessional and no I would never come to North PlanoU-Haul facility on Catherine lady again
roy g. | Expérience généraleThe rep was friendly albeit slow.
Patricia R. | Premières impressionsHad a few issues. Biggest I had was that I set up auto pay, and TWICE I got nasty notices in the mail saying I had missed my payment and threatened with lockout. I set up auto pay when I first got the unit, again after the first error, and AGAIN after the 2nd error. So 3rd time was the charm I guess. Also got the feeling the staff was quite nosey. Almost everytime I went to my unit a staff member showed up. My unit was on the 2nd floor, and one time I went to drop off some heavy furniture. Elevator wasnt working so I called the front office. The guy was pretty rude and said "you can use the stairs". Try moving a large recliner up those stairs by yourself. Likely wont use them again should I ever need to.
Nicky R. | Expérience généraleMiracle was very helpful.
Kathleen G. | Online Move InAwesome service and staff
Zerita H. | Premières impressionsNo comments
Adam K. | Expérience généraleThank You, convenient loading area and access hours.
THEODORE D. | Expérience généraleOverall the facility was well staffed and clean. However their computer system was slow and needed up-graded. I still would recommend this facility to a friend.
donald c. | Expérience généraleStaff patient and helpful made everything easy during a stressful time
Kc S. | Expérience généraleThe customer service was exceptional!
lamont b. | Premières impressionsStayed after closing hours to assist me!
brandon m. | Premières impressionsThe staff was professional and friendly. The facility was secure and clean.
jane b. | Expérience généraleI maintained a storage unit at the North Plano location for three years. In that time, there were never any issues with security or safety and any time I required assistance, staff was fabulous!
Dow D. | Expérience généraleDonna at the Plano facility (Kathryn Lane) was so sweet in reserving my 15th foot truck and storage unit as well. The movers ran behind on moving and we extended the Uhaul rental with no issues!
Valerie and Kenneth W. | Premières impressionsMet all expectations.
Tim G. | Expérience généraleThe facility was very clean and well lit. The staff was very friendly and willing to help when needed. I definitely recommend this location if you need to store some items.
Shari S. | Expérience généraleNot bad or good customer service. It was just no service period. Staff didn't see to care too much about the client. Very indifferent.
marvin a. | Expérience généralereservation weeks in advance. Unit/building agreed on was not building I got 10x10 had small door - was not told until I got to unit Took Almost 2 hrs to get a truck. Someone else took truck before me
Jana P. | Premières impressionsTaylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!
David C. | Premières impressions👍
Chris L. | Expérience généraleGood experience
Deborah H. | Expérience généraleVery helpful staff
Sal C. | Expérience généraleThanks for assistance when I needed it.
Mary M. | Expérience généraleWorked out well. Nice storage area.
Sal C. | Premières impressionsThere was initial confusion using your online reservation and payment process. Once we went to the location and dealt face to face all was well.
Ken M. | Expérience généraleVery professional, helpful and very nice.Great facility and staff.
Halli S. | Expérience généraleThe front desk people here are clueless with their process! It's a nightmare renting a truck with this place!
camille c. | Expérience généraleThank you for a pleasant experience during a very difficult time in our lives
Albert H. | Expérience généraleThe only issue I saw is that it was not enough help and the line was long
arthur p. | Expérience généraleThe girl put in the wrong email address therefore,I did not receive m receipt however, customer service corrected her error, she charged me for more boxes then I had. My rental van was dirty inside.
Karen B. | Premières impressionsThe after hours system and personnel needs improvement. I found that even though it inconvenienced me to wait till next day, it was less confounding than trying to speak with afterhours person/s.
Jamie F. | Expérience généraleWhy yal do not honor govt discount or militarty discount
Katina J. | Expérience généraleMy experience on 6/10/19 was good. Prior interactions with this Uhaul and via website caused average rating. Somehow I was assigned 2 storage units instead of one.....
Ken M. | Expérience généraleEverything from truck rental (no express checkin but yet heavily marketed) to the free month rental but no real warning that the rate is SKY HIGH the next month. Understaffed on Saturdays.
Elvin G N. | Expérience généraleTina was friendly, knowledgeable, and extremely helpful. Consider me a fully satified customer.
Liz H. | Premières impressionsGood customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!
Kevin G. | Premières impressionsThe only wish I have is that the storage units was accessible until later than 7pm without paying for a 24 hr access. It makes it difficult for people getting off of work at 5 or 6. Extend to 9??
Sean K. | Expérience généraleMerci.
sharon c. | Expérience généraleGreat Experience
GEOFFREY B. | Premières impressionsEveryone was helpful and friendly. They were busy every time I was in there and they were still accommodating and professional.
jill r. | Expérience généraleThe representative was very knowledgeable and speedy getting us set up. The entire process was easy!
Russ M. | Premières impressionsThe young lady that helped check in was amazing. She walked me through everything and was very helpful and patient.
jill r. | Premières impressionsThe personnel were helpful and polite and the experience was good.
pam w. | Expérience généraleFaculty was very helpful and the entire process including shipping ran smoothly. My belongings even arrived 4 days before the original estimates date.
Samantha V. | Expérience généraleBryan was great
David P. | Expérience généraleI was a bit difficult and Patience tried very hard to be patient with me. We finally got what I wanted (or as close as possible.) She did a good job, especially for a person in training.
Kimberly L. | Premières impressionsGreat facility and staff.
steven k. | Expérience généraleGr8 facilitates and service. Thanks! 🤠
byron h. | Expérience généraleGreat service
Andrew F. | Expérience généraleMy customer service sales person was great!
Christina J. | Premières impressionsThe reasons that we moved out are - the rate is high, second floor is not convenient and the elevator is slow and sounds like it is going to malfunction every time we used it.
CECILIA P. | Expérience généraleRented here for over 10 years-always safe & clean.
LISA F. | Expérience généraleOur experience was very good and we recommend to it all.👍🏻
Shruti S. | Expérience généraleI was pleased with the facility and service.
Lisa G. | Expérience généraleAfter this location falsely accused and charged me 100 for a scratch they found on a truck I rented I still was willing to give them another try in renting a storage unit.
LESLIE L. | Expérience généraleThe staff was accommodating, friendly and, professional. Excellent customer service and great facility!!! I would highly recommend that location and will use it in the future!!!
Deborah J. | Expérience généraleMoved one-way and returned truck and car hauler to this location, in return for truck rental received free one month storage. Smooth process. Staff was helpful. Convenient location.
teresa h. | Expérience généraleGood experience for the past 4+ years
TIMOTHY B. | Expérience généraleOne of your Workers helped me to move 2 large pieces of furniture. I do not remember his name unfortunately. He was very helpful and kind.
PAUL B. | Expérience généraleAucun
DEAN S. | Expérience généraleGreat place
Timothy N. | Expérience généraleGood service!
Jin C. | Expérience généraleGreat expering
Sherry S. | RéservationThanks😃
beverly t. | Expérience généraleI received excellent service from the staff.
Starlynn S. | Expérience généraleI noticed an IMMEDIATE change for the better as soon as I walked in and was greeted by the staff. Anna has a need to improve in the service area but the job got done and I was overall satisfied.
Terri C. | Expérience généraleThe person I reserved from online was incorrect and this location could not store a car I had to store something on this day and her mistake caused me to pay an extra $600 in towing fees
JASON T. | RéservationNice facility
Rodney S. | Expérience généraleI have used Uhaul services a few times and always been very pleased. I will always suggest to family and friends to use the Uhaul company.
DIANNA O. | Expérience généraleA young black girl helped me. Her name started with a "G". She was wonderful and really make me feel like she wanted to help me.
david l. | Expérience généraleJames at Uhaul Plano, Tx was instrumental in solving errors created by the lady in the Reservations Department. James went Above and Beyond to help me. Would Highly Recommend.
BOB H. | RéservationThe website needs some improvement. Setting up autopay was not intuitive and was not a good user experience- resulted in a late pmt even tho I thought I had auto pay set up. Frustrating.
Leigh P. | Expérience généraleThis place was awesome! I experienced excellent customer service by the counter people and really appreciated the extraordinary efforts by everyone who went and beyond during my time of need.
Tiffany C. | Expérience généraleI got a really bad customer experience. The canceled my contract on the 15th of the month I had paid until the 30th. With receipt in had and everything, the said "there was nothing they could do".
STEPHANIE G. | Expérience généraleThey were very good to me due to my struggle time for the few months . Worked well with me due to my late payments . And also good with me due to timeing of getting my things out of storage .BLESSED
kasai e. | Expérience généraleOverall efficient and pleasant experience
Joshua L. | Expérience générale