Customer Reviews for U-Haul Moving & Storage of North Plano

14 207 évaluations

2560 Kathryn Ln   Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

(972) 396-0983

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(972) 396-0983

2560 Kathryn Ln
Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

John T.  |  Premières impressions 
Évaluation :
5

Great customer service and knowledgeable personnel.

Alfonso A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taj W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC I. 
Évaluation :
5

Great, fast, friendly service!

VALORIE N. 
Évaluation :
5

The employees were so very friendly and went above and beyond in helping us with our Uboxes and storage making the process go a lot smoother for us. We thought we would be unloading all night and ya'll really helped us out. The carts available for help also made things go quick and easy. You made the move from California to Texas painless and easy and we feel very welcomed and grateful.

Rachel P.  |  Premières impressions 
Évaluation :
4

The online pickup and drop off procedure simply was too cumbersome. It was hard to upload pictures as it often would not accept them, and I was NOT able to complete the checkout process as it would not accept any picture I took of the odometer.

Jeremy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jiazhong W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C.  |  Expérience générale 
Évaluation :
5

Quick, easy and efficient, which is all that I needed for the drop off.

SCOTT R. 
Évaluation :
5

Could do a better job cleaning the inside / windshield)

SAMUEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER S. 
Évaluation :
5

on line rental was confusing. Never really told you when the reservation process was complete.

RONNIE H. 
Évaluation :
4

Interior of the truck cab definitely should have been cleaned better. Flooring, seats and dashboard elements had dirt, mud and old spilled drinks.

BORIVOJE D. 
Évaluation :
5

The staff was overly accommodating to my circumstance and I have already recommended them to others in the area

Clifford M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
5

Pick up and drop off were very smooth. Equipment was good as always.

Michael M. 
Évaluation :
4

Easy to rent

LONDON B. 
Évaluation :
5

The gentlemen working the lot were amazing. Easy check-in after a long day of moving

Daniel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H.  |  Premières impressions 
Évaluation :
4

Tracking option for UBox.

Brandee M. 
Évaluation :
1

Maybe get the right guy I never ordered this service yet even after saying this continued getting spammed by it so no you will not be getting a good review out of me.

Rance K. 
Évaluation :
5

So easy and efficient!

KIMBERLY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
3

Update pictures of the trucks.

Byron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK P. 
Évaluation :
1

2 hours before my rent start, U Haul informed me that I had to pick up the truck at 10061 W University Dr, Mckinney. The man that given me the truck forget to give me The Utility Dolly and the appliances Dolly that I reserved many weeks ago. So I tell him that I needed them. He only given me the utility dolly. He did not give me the appliances dolly. It is impossible to make a move of a house with the appliance dolly. I Rented a 26 truck to make the moving with out this problem. The truck was really dirty: there was trash inside the driver's cab. The front window needed to be clean; it was not possible a safety driving with the window in that condition. The furniture pads's box was with out the precint. The Rent started on Saturday, 20th, The day after that, on Sunday, in the morning we went to pick up an appliance dolly at U Haul 121 and Custer, Plano. So, we lost an hour that we could have been moving things with the truck. I do not recommend to rent a truck at W University Dr Mckinney. And U Haul was not good changing from Plano, to that store, if they do not have the Dollys ready, and a clean truck.

JULIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

Great facility, has everything you could ever need! Great customer service when we went to pick up the two trucks we rented! Lovely lady that was so very helpful and kind! Terrible customer service by Leo and Daniel when we returned the trucks. I will be filing a complaint. Also, the inside of the windshields were very dirty and made it super difficult to see at night, it seemed dangerous. Overall a good experience.

SHELLEY V. 
Évaluation :
5

We rented two trucks and arrived to pick them up and everyone and everything was wonderful. The lady that checked the trucks out to us was awesome! Had some issues with Leo and Daniel when we brought the trucks back, terrible attitudes and terrible customer service! I will be filing a formal complaint about them. Overall, the facility is awesome and has everything you could ever need. I would request that the inside of the windshields be cleaned on a regular basis, as it is super difficult to see out of them at night when they are so dirty.

SHELLEY V. 
Évaluation :
5

Best Uhaul location I have ever used in over 35 years of renting trucks and trailers. Great staff makes it a very positive experience.

PHILLIP P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas K. 
Évaluation :
5

Great experience! All staff was awesome.

VAL S. 
Évaluation :
5

Nice girl at the counter, younger, sorry didn't get her name. Blonde hair.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
5

The staff at the North Plano U-Haul (121 Frontage Road west of Custer) are first rate! Friendly, attentive and quick.

KEVIN F. 
Évaluation :
5

Check tires and maintenance record every time equipment is leased.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLAYTON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATINA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER N. 
Évaluation :
2

I returned my equipment through the website and on my receipt i was charged for a utility dolly. But i only rented a appliance dolly. I disputed the charge on the website and was told i would be contacted in two business days about the matter. I was never contacted and my credit card was charged with equipment i didn't even have on my rental truck

Tevin H. 
Évaluation :
5

the staff was great

WILLIAM S. 
Évaluation :
5

Nothing service was excellent

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRY T. 
Évaluation :
5

The entire staff was incredibly friendly, helpful, and knowledgeable. We felt well taken care of from the moment we walked in and got set up quickly with the right services that met our needs. The facility was well maintained and clean and secure. This place will definitely be my go-to location for any moving / storage / rental needs! Merci.

Eugene C.  |  Expérience générale 
Évaluation :
4

Location was closed and return area was full, but other than that it seemed okay.

Beulah H. 
Évaluation :
5

Kalyn was awesome

AMMIEL S. 
Évaluation :
5

Rien

JAMES H. 
Évaluation :
4

The online checkin process was not available like it was supposed to be. I tried it this time and it didn't work. It kicked me out and had a hard time loading. It took me almost an hour to get the truck picked up because I then had to go wait in line to get my key. So I lost an hour.

JAMIE S. 
Évaluation :
5

Donna was top notch, she knows her job!!!!

ROGER W.  |  Premières impressions 
Évaluation :
5

S.O.

Alicia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENKATESWAR A. 
Évaluation :
5

Continue being courteous and friendly.

SHERYL W. 
Évaluation :
2

Horrible customer service. Lady at the desk was not friendly at all, almost like she was forced to work there. I asked for help and how to do 24hr return, etc. but she didn't even respond properly.

Nirav J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Very professional and courteous, I was in and out and had no trouble what so ever.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

The U-Haul agent saved me 40,00 $ dollars in local rental fees by adjusting return location mistakes I made online. Only minor complaint is the 15 foot rental truck interior noise was very loud. If I would had to drive across country it may have been a concern. Other than that overall a very good rental experience.

Larry P. 
Évaluation :
5

Everything went well.

KENNETH F. 
Évaluation :
5

The trailer"s right blinker didn't work.

Tommy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
5

The staff was amazing starting with the lady who did my paper work, and finishing with the 3 gentlemen who got me hooked up and connected. They even helped fix a disconnected harness wire. Great staff! So courteous and kind.

Ewa C. 
Évaluation :
4

This location is excellent I absolutely love the guys that were here and the ladies they're all very helpful and have great personalities and great customer service

CHRISTOPHER M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE P. 
Évaluation :
1

Please re visit the Plano Kathryn Location concerning the maintenance of the life safety systems. I will be pursuing compensation for damages due to negligence by the staff, fire alarm/ fire sprinkler contractors as well as the property conservation brokers / insurers. I will also be reaching out to my neighbors in the four city's this facility serves. I'm am confident I am not the only one who was misled concerning insurance coverage, but are also aware that water damage occurred previously and we were not notified at that time. I had asked for Maintenance reports to no avail. And I have not been contacted by your insurer. Feel free to reach out to discuss at your earliest convenience. if I do not hear from you I will be discussing this on social media very soon.

mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky A. 
Évaluation :
5

Excellent service

KOUROSH K. 
Évaluation :
5

There is a huge pile in the lobby of the storage area that made things difficult to get around on the evening we moved in.

Michael T.  |  Premières impressions 
Évaluation :
5

All employees were very kind and helpful.

LESLIE H. 
Évaluation :
5

Checking in was smooth. Techs outside were quick to get the trailer hooked up and have me on my way. Appreciated the safety check of lights. Return of equipment was quick as well. The safety chains were definitely wrapped to make sure the trailer wouldn't drop in the event of ball or shaft failure.

Enrique R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

The onl problem I had tha take care of promptly when I returned truck. I was told the gas tank was full,when I started truck I noticed th fuel gauge read 3/4. I assumed th gage was just not reading full(my bad). I drove 15 miles and filled up the tank as I was told. 18,00 $ later I then realize gauge was right. In short the management made it right with me and apologized for an inconvenience I had. I will definitely rent from them again.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
1

Returned the truck with over 50 $bucks of gas and the best the representative could say was sorry.

Jason S. 
Évaluation :
5

No complein at all !!! Excellent service

Humberto D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FELIPE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
1

POOOOORRRRR Customer SERVICE..VERY RUDE counter staff..I made an online reservation, with contactless option. When I reached the uhaul location, I found my Truck and got the online approval as well through agent chat, before I could get the keys someone else had the keys of the truck and drove it, and my app shows it;s in use. I went in and asked and was told they are not sure and cant do anything about it. I am not sure if this a response someone would give to a customer. That lady at that counter do not know her name but she was pregnant , she was very rude and not happy to help either. Then she talked to some other Staff named Rita, and it seems she gave the keys of my truck to someone else instead of me. They never accepted their mistake and instead showed a angry face to me.

Suresh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sherry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny C. 
Évaluation :
5

All expectations were met and I was a very satisfied customer. The person helping to hitch my trailer went the extra mile by assisting me with the required smaller hitch ball. I had a 2 5/16" but I needed a 2" and his assistance was awesome. Thank-you again for your help.

Sean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ehsan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE M. 
Évaluation :
5

Everything works well. Highly recommended to friends. Excellent customer service that is friendly and useful. Will come again.

Ying Y. 
Évaluation :
5

Miss Rita was very kind, she took great care of me and explained everything with great patience

Rosismar F. 
Évaluation :
5

Staff went above and beyond. A woman assigned the truck to me and was over the top nice!

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATICA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Easy to rent from and staff is courteous!

Twillow C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILHELMENA F. 
Évaluation :
5

Happy with the whole transaction but the vehicle was not clean on the outside. Only thing, Other than that, happy with the rental.

NEDAL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA B. 
Évaluation :
5

Thanks to Donna and Katlyn for her outstanding help and support. I strongly recommend this facility.

HUGO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariana m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dominick c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH L.  |  Premières impressions 
Évaluation :
5

Awesome!

Rob K.  |  Expérience générale 
Évaluation :
2

The day we moved in we realized the locking panel didn't work. We reported it to the office and they said we could move our items to another unit or we could use a tool like a hammer or screw driver to bang the panel closed every time we wanted to enter. As we had JUST moved in, we told them we wanted them to fix the panel. We left a key to our lock and asked to be called when it was repaired. We never received as call. We went to the office and they had no idea what we were talking about AND our account had been closed. After explaining, they found our key, notes about the unit and had to reinstate the account. Again, we left asking them to repair the locking panel. After that was finally taken care of, the flood occurred in which we lost the only valuable items we had in storage. We decided to move out, only to show up and find a notice that the building was on lockdown until further notice...having been given NO prior notice via email or any other source before clearing our day to move out. Then, comically we were informed that the rents would be increasing. Getting in touch with anyone in the office by phone is impossible. The ONLY time we were able to communicate with anyone was if we emailed "Jordan" directly. Worst experience we've ever had with a storage facility.

Delight H.  |  Expérience générale 
Évaluation :
5

Had everything to help moving stuff into storage. It was a great help.

Kimberly T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATINA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

damir d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger C.  |  Expérience générale 
Évaluation :
5

Donna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.

ruth m.  |  Premières impressions 
Évaluation :
5

Thanks

Bobby L.  |  Expérience générale 
Évaluation :
4

Enforce Card swipe. Some customers did tail gate.

Ajay P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert d.  |  Expérience générale 
Évaluation :
5

Planned to store for a few months but was there for 10 years. Adding to my unit as time went on. Now finally cleaning out and giving away. Good experience.

SHEILA W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shayla R.  |  Expérience générale 
Évaluation :
1

There was a fire at your U-Haul storage facility on Sept 11. All of our stuff had damaged. we moved out on the 15th. You still charged us for that month's rent when we were gone. Also you forced us to rent a truck from you for another 200 $. And nobody has picked up the phone to call me back. Very disappointed in the service

Thomas A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M.  |  Expérience générale 
Évaluation :
5

Love this facility for our storage needs. Not even the mess of the sprinklers causing widespead water damage throughout tge facility would deter me from coming back again. Excellent Customer Service.

Rosa T.  |  Expérience générale 
Évaluation :
3

Fire/water damage

Shelley L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john t.  |  Premières impressions 
Évaluation :
5

Marc, Rita, and all the staff are excellent!

William K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Y.  |  Expérience générale 
Évaluation :
5

Katlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!

JHANDA H.  |  Premières impressions 
Évaluation :
5

Marc was very great and accommodating since the unit I booked was not available.

CIARRA A.  |  Premières impressions 
Évaluation :
2

Initially, I would have rated U-haul five stars. But, yesterday, we had to move our belongings from the storage unit due to water damage resulting from a fire in a different unit. As we were removing items from the unit to check for damage, we noticed signs of bed bugs. We have NEVER had bed bugs, so I know they had to come from a different unit. There were other units that had bed bugs as well. Needless to say, we lost a lot of our belongings.

TIJUANA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabby N.  |  Expérience générale 
Évaluation :
5

Professional, caring, courteous staff. Thank you for exemplary customer care!

Maria C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debi D.  |  Expérience générale 
Évaluation :
5

Great staff …always helpful.

Timothy J.  |  Expérience générale 
Évaluation :
5

All the staff were OUTSTANDING

Bill H.  |  Expérience générale 
Évaluation :
4

Thank you for keeping my items safe .

HARVETA D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gopi N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adhi G.  |  Expérience générale 
Évaluation :
5

The two ladies helping us were awesome

Georgette B.  |  Premières impressions 
Évaluation :
3

The monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.

Russell C.  |  Premières impressions 
Évaluation :
5

Great service!

Martha A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna B.  |  Premières impressions 
Évaluation :
5

Muy buen servicio

LUIS C.  |  Premières impressions 
Évaluation :
5

Staff is always friendly, professional and very helpful.

Jesus J.  |  Premières impressions 
Évaluation :
4

The Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.

KYLE H.  |  Premières impressions 
Évaluation :
5

Love the staff members. Very friendly and out going.

Renita C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert d.  |  Premières impressions 
Évaluation :
5

Customer representative Katelyn was phenomenal, she did almost everything she could to get us space we need at reasonable price… thank you Katelyn and UHaul at Kathryn Lane in Plano….

Roger C.  |  Premières impressions 
Évaluation :
4

There were a lot of people trash in the door enter to the sttorage facility. Very trash.

albert w.  |  Premières impressions 
Évaluation :
5

Rita was so kinda snd very helpful!! Donna was very nice too!!

Donna D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MESHIA B.  |  Premières impressions 
Évaluation :
5

Very well run facility.

Robert S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gina h.  |  Premières impressions 
Évaluation :
5

The staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.

Gerard L.  |  Premières impressions 
Évaluation :
3

My overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn't available or wasn't listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.

Kim H.  |  Premières impressions 
Évaluation :
5

Na

DELORIS B.  |  Premières impressions 
Évaluation :
5

The representative who assisted me with the was exceptional!

RICHARD T.  |  Premières impressions 
Évaluation :
5

Very helpful they went out of their way to find me what I needed. I really appreciated all the effort.

Timothy J.  |  Premières impressions 
Évaluation :
5

Un travail bien fait

DARRELL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damir d.  |  Premières impressions 
Évaluation :
5

the customer experience was awesome do to Rita.

Don W.  |  Premières impressions 
Évaluation :
5

Very nice went above my expectations

AMEEDAH J.  |  Premières impressions 
Évaluation :
5

Nice place. Very clean.

Robert S.  |  Online Move In 
Évaluation :
2

The staff did not explain that a 10x15 is actually 2 units & I was mis-informed about a discount that was not given to me. On 1 of the units, the staff couldn't even open the door because it wasn't working properly. Asked staff to get it fixed before we use it. On the 5x10, the door stuck & my husband had to crawl under the door to open it, so it could shut properly. Then there was water in 2 different hallways from the leaky roof. Not a good situation at all & very disappointing, since this is one of the largest U-haul facilities near by. Also ramps are too small & inconvenient. Definitely will not use their storage units again.

JANET P.  |  Premières impressions 
Évaluation :
4

Friendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.

SHEAU C.  |  Premières impressions 
Évaluation :
2

The storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.

KASSANDRA ADEAN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marri Jayne M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrill T.  |  Premières impressions 
Évaluation :
5

Great location Great employees Great service

Teresa H.  |  Premières impressions 
Évaluation :
5

Very satisfied with my storage unit

Melissa P.  |  Online Move In 
Évaluation :
5

Love my storage place nice and clean thank you

ESTHER S.  |  Premières impressions 
Évaluation :
5

The staff member we rented a storage unit from was excellent. Merci les gars!

Paul L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg w.  |  Premières impressions 
Évaluation :
2

When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.

rhonda s.  |  Premières impressions 
Évaluation :
4

I did have to change units because the Elevator to the second floor failed while I was loading belongings.

Martin F.  |  Online Move In 
Évaluation :
5

Awesome uhaul company location right here

Duran L.  |  Premières impressions 
Évaluation :
5

Miracle was very helpful.

Kathleen G.  |  Online Move In 
Évaluation :
5

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

David C.  |  Premières impressions 
Évaluation :
5

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

Kevin G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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