Customer Reviews for U-Haul Moving & Storage of North Plano

14 381 évaluations

2560 Kathryn Ln   Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

(972) 396-0983

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 396-0983

2560 Kathryn Ln
Plano, TX 75025
(We are on the East bound service road of Highway 121 before Custer Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCIS M. 
Évaluation :
3

If your app for taking photos of issues isn't going to function, you should give the staff and client some other means of documenting issues with the truck. I specifically refused to use your mobile app pickup as the last two times I have used it, it has been a nightmare. Seriously, who brings their passport with them to pick up a rental truck? If you are going to have ridiculous check in requirements, you should at least prepare the client by telling them what will be expected so they are not standing in the cold rain trying to work their way through your poorly developed and poorly communicated app.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn B. 
Évaluation :
5

Very friendly at pick-up, quick drop.off

Martin H. 
Évaluation :
5

In & out in 5 minutes. Very smooth drop off.

Phil D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodion L. 
Évaluation :
5

Great efficient rental location

Bryant W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIARA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VISWESH C. 
Évaluation :
5

All the staff was great - professional and friendly!!

james S. 
Évaluation :
5

Very quick when I brought the trailer back.

manuel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACEY T. 
Évaluation :
5

The website we have to submit condition of trucks did not work. I could not upload pictures. It just showed “loading” and I got an error.

Yu K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodion L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUL C. 
Évaluation :
5

The lady at the counter was the most friendly and efficient uhaul employee that I have ever encountered

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADALBERT F.  |  Premières impressions 
Évaluation :
5

Corporate can make online return quicker. You can just keep doing what you do! Always great dealing with this location.

Edwin L. 
Évaluation :
5

I believe we got a really old truck because it rode so rough. ☹️ In fact fully loaded we cringed every time we went up a hill because it groaned in protest! I worried it would t make it even. I saw several other people picking up food at the same location we were who had these uhauls that thad a nice smooth ride. I was envious to say the least.

CRAIG WALTER JR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZER KAI Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOMMY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zafar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie A. 
Évaluation :
5

Not anything to do with the location, but I couldn't find where my contract was after checking in on the truck share. Maybe make that easier to find in my acct.

Leah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEHMET O. 
Évaluation :
5

Staff at both locations we worked with were awesome, kind, friendly, and did their job very well! Would love them to be recognized for there hard work and know that customers appreciate them!

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

The young lady, Julie that was around and cleaning the facility while we were at our storage unit was very kind and very conscientious of her job. Well done. Mike and Johanna Ballard

Johanna B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RURAMAI J. 
Évaluation :
5

The gentleman that helped attach the trailer to our truck was very helpful.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rustem B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAH A. 
Évaluation :
1

The mobile pickup did not work, and it took an hour and forty minutes on the phone after hours just to pickup my van. This delay prevented me from being able to load it when I needed because the storage unit closed ten minutes after I arrived (due to the delay). The time of rental was entered incorrectly twice and caused issues as well. And to even find the vehicle I had to walk the huge property twice looking at every licensee plate to find the van because there was no record of where it was parked (in 30 degree weather). The lockbox was NOT located where they said it was, not was it labeled the way the picture was - so much outdated, incorrect information. Very, very frustrating and upsetting experience.

LAURA R. 
Évaluation :
3

Service rep was monotone not really customer service friendly

Shirlene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA S. 
Évaluation :
5

Well ran business

Kenneth T. 
Évaluation :
5

Everything was great.

Jimmie G. 
Évaluation :
5

Check in process was awesome - quicker and easier than expected.

Michael F. 
Évaluation :
5

Super easy drop off and friendly staff had me out of the lot in 5 minutes and on my way. Thank you!!

ANDREA B. 
Évaluation :
4

I used the online process to pick up and return. The photo and directions of where the lock box is located is incorrect. I had to finally ask an employee who confirmed the description and the photo are old and need to be updated. Also, when returning, I followed the instructions in the online tool but when looking for the drop box for to return the keys, was told that I couldn't do that process because that is only for after hours. I pointed out the website let me go through the entire process and they call it 24/7 return so that is very misleading. I love the idea of contactless pickup and return but the execution of the process isn't quite what it needs to be.

Joe V. 
Évaluation :
4

I fill mileage of vehicle is starting to show and hear things wearing out

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
5

Great place. Vey friendly people.

Kashif K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo A. 
Évaluation :
5

Very efficient pick up

JEFFREY G. 
Évaluation :
5

Thank you for the rental...it was perfect.

Rickye H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN M. 
Évaluation :
5

Staff is very friendly and helpful always.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerica K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERICA K. 
Évaluation :
5

Truck was clean but I could not adjust the driver's seat and the windows were not sealed well. The truck had a lot of miles on it so I'm sure this attributed to the wear and tear. The Staff at the store were very professional and check in and check out went smoothly.

ROY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom V. 
Évaluation :
5

I returned my rental with 7/8ths of a tank, yet the workers said it was 3/4ths and I got charged additional money. Had I known I was going to get charged for something that I shouldn't have, I would've completed the returning steps on my own. Make sure to complete that step on your own and take a picture, that was my mistake.

Stefany G. 
Évaluation :
5

Quick and thorough experience!

ANGELA S. 
Évaluation :
5

When you make a reservation and choose a location, keep the location. I specifically chose this location because it was a large dealer and had over 50 vehicles. I even talked to one of the asst. managers. Yet "traffic" or whatever they are called wanted me to go to another location across town to pick up my truck. Not a great way to do business!!

PHILLIP G. 
Évaluation :
5

Staff was courteous, and on-time, on what will probably be the coldest day of 2022.

NICKLAUS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irvette L.  |  Expérience générale 
Évaluation :
5

I've rented from UHaul several times and in a variety of locations. The location on Kathryn Ln is my favorite. They're friendly, professional, competent and efficient.

ROBERT W. 
Évaluation :
5

Couldn't have ask for better staff and service. Donna and Jason were very professional, friendly and always willing to help with my storage needs. THANKS YOU

aaron v.  |  Expérience générale 
Évaluation :
5

Anna was super helpful!

SCOTT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
5

In overall, for moving anything within the town or anywhere. I prefer UHaul as my best choice.

VENKATESHWAR RED D. 
Évaluation :
5

Approval process took a while but other than that nothing to complain about.

Juan B. 
Évaluation :
5

This place was great. Customer service was excellent

Sherry W. 
Évaluation :
5

Has been nothing but excellent service since coming to this location 3 years ago!

TERRELL O. 
Évaluation :
3

Couldn't get the van we wanted because we don't have local (Texas) drivers license. Got the mini truck and couldn't use it because our garage has an 8ft ceiling limit. Lucky we didn't use it be charge per mile would have made this so expensive. We used Home Depot van instead. Unlimited miles and hassle free renting.

Robin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEAU YUN C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BING L. 
Évaluation :
5

I was able to rent a trailer on short notice. Both pickup and return were quick in and out experiences with pleasant and helpful people. All Uhaul places should be like this one.

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

Keep up the great work

Trevor J. 
Évaluation :
3

booked the cargo van and it was dirty inside. When returning, the staff berated because it was dirty and I had to argued that it was already dirty when I received it.

JAY C. 
Évaluation :
5

My favorite Uhaul location ever. I'm always in and out. I was in a bind and they rented me a unit for 6 hours that had already been reserved. Of course I kept up my end of the deal and had it back for the next customer! A+

TERRELL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BROCK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL C. 
Évaluation :
5

Android app needs to work for dropping off a rental. Needed to use Chrome rather than App. Doesn't make sense that UHaul App doesn't work.

Thomas M. 
Évaluation :
5

Thanks for your great service.

SAMIR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUTHOR R. 
Évaluation :
5

When I arrived, 2 pieces of equipment I reserved for my trip were not available due to previous customers taking them. The employees worked with me to call other stores where I was ultimately able to rent from. A potential system enhancement would be, adding the ability to block a customer from renting equipment of that equipment will not be available by their date due to no returns from one-way trips or no incoming from other customer returns.

SHANI R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jamie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

All was great and the staff was extremely friendly. Merci!

Gregory F. 
Évaluation :
5

No improvement necessary. Wish all businesses were this well run.

RHONDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asfaz Q.  |  Premières impressions 
Évaluation :
3

Extremely upset that my Vermont driver's license was not accepted. You are a national company. Requiring a Texas license is completely unreasonalbe. I can legally drive in Texas. This was my 3rd UHaul contract in a week. I live and am licensed in Vermont. Had no trouble in New York or Massachusetts. Fortunately, my father still has a license and the reservation was changed to his name. If you were some local yokle company, maybe I'd understand. But this is completely unacceptable for UHaul.

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SREENIVASULU Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
5

-Always good service!

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B.  |  Premières impressions 
Évaluation :
5

The associates at the front desk were very helpful, friendly after a long day.

Jerica K.  |  Premières impressions 
Évaluation :
5

Donna and her team had exceeded the customer service expectations! Will definitely recommend this location even if you have to drive an extra 30 min. out of your way I'd say it's worth it!

Pamala W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tevin H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John T.  |  Premières impressions 
Évaluation :
5

The employees were so very friendly and went above and beyond in helping us with our Uboxes and storage making the process go a lot smoother for us. We thought we would be unloading all night and ya'll really helped us out. The carts available for help also made things go quick and easy. You made the move from California to Texas painless and easy and we feel very welcomed and grateful.

Rachel P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATINA S.  |  Expérience générale 
Évaluation :
5

The entire staff was incredibly friendly, helpful, and knowledgeable. We felt well taken care of from the moment we walked in and got set up quickly with the right services that met our needs. The facility was well maintained and clean and secure. This place will definitely be my go-to location for any moving / storage / rental needs! Merci.

Eugene C.  |  Expérience générale 
Évaluation :
5

Donna was top notch, she knows her job!!!!

ROGER W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET V.  |  Expérience générale 
Évaluation :
5

There is a huge pile in the lobby of the storage area that made things difficult to get around on the evening we moved in.

Michael T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATICA W.  |  Premières impressions 
Évaluation :
5

Thanks to Donna and Katlyn for her outstanding help and support. I strongly recommend this facility.

HUGO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariana m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dominick c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH L.  |  Premières impressions 
Évaluation :
5

Awesome!

Rob K.  |  Expérience générale 
Évaluation :
2

The day we moved in we realized the locking panel didn't work. We reported it to the office and they said we could move our items to another unit or we could use a tool like a hammer or screw driver to bang the panel closed every time we wanted to enter. As we had JUST moved in, we told them we wanted them to fix the panel. We left a key to our lock and asked to be called when it was repaired. We never received as call. We went to the office and they had no idea what we were talking about AND our account had been closed. After explaining, they found our key, notes about the unit and had to reinstate the account. Again, we left asking them to repair the locking panel. After that was finally taken care of, the flood occurred in which we lost the only valuable items we had in storage. We decided to move out, only to show up and find a notice that the building was on lockdown until further notice...having been given NO prior notice via email or any other source before clearing our day to move out. Then, comically we were informed that the rents would be increasing. Getting in touch with anyone in the office by phone is impossible. The ONLY time we were able to communicate with anyone was if we emailed "Jordan" directly. Worst experience we've ever had with a storage facility.

Delight H.  |  Expérience générale 
Évaluation :
5

Had everything to help moving stuff into storage. It was a great help.

Kimberly T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATINA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

damir d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger C.  |  Expérience générale 
Évaluation :
5

Donna at the front desk was very helpful, she was patient and personable. Made my experience smooth and easy.

ruth m.  |  Premières impressions 
Évaluation :
4

Enforce Card swipe. Some customers did tail gate.

Ajay P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john t.  |  Premières impressions 
Évaluation :
5

Katlyn was very nice and helpful and I'm glad she worked with me. The storage units were also great! I will definitely use them again and recommend to friends and family!

JHANDA H.  |  Premières impressions 
Évaluation :
5

Marc was very great and accommodating since the unit I booked was not available.

CIARRA A.  |  Premières impressions 
Évaluation :
5

Professional, caring, courteous staff. Thank you for exemplary customer care!

Maria C.  |  Premières impressions 
Évaluation :
5

The two ladies helping us were awesome

Georgette B.  |  Premières impressions 
Évaluation :
3

The monthly unit cost are simply greedy. I was planning on leaving my items stored their for awhile but these prices I will have my items taken out of here within 2 months.

Russell C.  |  Premières impressions 
Évaluation :
5

Great service!

Martha A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johanna B.  |  Premières impressions 
Évaluation :
5

Muy buen servicio

LUIS C.  |  Premières impressions 
Évaluation :
4

The Lady behind the counter was very friendly. Was very helpful to us and accommodating while moving in.

KYLE H.  |  Premières impressions 
Évaluation :
5

Customer representative Katelyn was phenomenal, she did almost everything she could to get us space we need at reasonable price… thank you Katelyn and UHaul at Kathryn Lane in Plano….

Roger C.  |  Premières impressions 
Évaluation :
4

There were a lot of people trash in the door enter to the sttorage facility. Very trash.

albert w.  |  Premières impressions 
Évaluation :
5

Rita was so kinda snd very helpful!! Donna was very nice too!!

Donna D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MESHIA B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gina h.  |  Premières impressions 
Évaluation :
5

The staff were extremely friendly, provided clear direction, instructions and were very courteous in providing excellent customer care.

Gerard L.  |  Premières impressions 
Évaluation :
3

My overall experience was pleasant, however the actual renting of the unit was an ordeal. The unit I reserved on line wasn't available or wasn't listed properly. It took the person assisting me a great deal of time to locate a unit that was similar to the dimensions I reserved. It took over 30 minutes to correct the problem.

Kim H.  |  Premières impressions 
Évaluation :
5

The representative who assisted me with the was exceptional!

RICHARD T.  |  Premières impressions 
Évaluation :
5

Un travail bien fait

DARRELL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damir d.  |  Premières impressions 
Évaluation :
5

the customer experience was awesome do to Rita.

Don W.  |  Premières impressions 
Évaluation :
5

Very nice went above my expectations

AMEEDAH J.  |  Premières impressions 
Évaluation :
4

Friendly and courteous service from the 2 ladies during my 2 visits. Thank you, Donna Jackson, for the brief tour and explanation of the storage place. Enjoyed your great sense of humour.

SHEAU C.  |  Premières impressions 
Évaluation :
2

The storage unit I requested was not the same as I requested. There was a huge floor length cylinder that took up valuable space. I couldn't even put the amount I needed to (as I legit measured) and had to store stuff in my (new) apartment storage area. Why are you advertising it at a certain measurement if you're not going to uphold it.

KASSANDRA ADEAN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marri Jayne M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrill T.  |  Premières impressions 
Évaluation :
5

Great location Great employees Great service

Teresa H.  |  Premières impressions 
Évaluation :
5

Very satisfied with my storage unit

Melissa P.  |  Online Move In 
Évaluation :
5

Love my storage place nice and clean thank you

ESTHER S.  |  Premières impressions 
Évaluation :
5

The staff member we rented a storage unit from was excellent. Merci les gars!

Paul L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg w.  |  Premières impressions 
Évaluation :
2

When I signed up and paid for my storage unit, the sales associate never told me I needed an access code or gave me an access card. Therefore, when we showed up at 9p with a truckload to put in the Unit, we were not able to get in! I had hired movers to help, so now have to pay them again to come a second time. This is inexcusable incompetence on the part of the sales associate and was not a good start to using your facility, not does it make me confident I chose the best facility.

rhonda s.  |  Premières impressions 
Évaluation :
4

I did have to change units because the Elevator to the second floor failed while I was loading belongings.

Martin F.  |  Online Move In 
Évaluation :
5

Awesome uhaul company location right here

Duran L.  |  Premières impressions 
Évaluation :
5

Taylor was wonderful and very helpful during our move. He helped us over the phone and in person with outstanding customer service. Great job!

David C.  |  Premières impressions 
Évaluation :
5

Good customer service! All representatives at the Kathryn location were very polite. My rep was newer to renting a storage unit so a more experienced rep helped. Both deserve an A+!

Kevin G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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