Customer Reviews for U-Haul Moving & Storage of Northeast Columbus

3685 évaluations

1314 E 5th Ave   Columbus, OH 43219
(@ 5th & Joyce)

(614) 478-6626

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(614) 478-6626

1314 E 5th Ave
Columbus, OH 43219
(@ 5th & Joyce)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
3

The gas meter on the truck was broken. I would recommend that you fix your equipment before use. So that there will not be any confusion about the final cost, over the gas mileage.

ROSALIND G. 
Évaluation :
5

Entire staff was very friendly and welcoming

Dausean F. 
Évaluation :
4

I booked a trailer and truck at the same time online but I had to go to 2 different locations to pick them up, that was very frustrating and surprising, definitely a drawback

Alexander D. 
Évaluation :
2

Please make sure the customer knows the difference between the standard charge for 6-8 hour rental and the 24hrs

ANTHONY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUIONA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinzella J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
4

Check Engine light on. Chip in windshield. Damaged back cargo door. Look like it had been in a collision. The van rode very well in spite of damage. Staff was excellent at check in and checkout. I always use this location. Never had any issues with storage unit or renting trucks. The equipment was clean.

ROBERTA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Good service

TONYA B. 
Évaluation :
1

The two young ladies working at this location should not be employed by any professional company. One of them literally spoke on speakerphone with their boyfriend as I waited for them to stumble through the rental distracted by multiple personal conversations. The best part was her informing me that it was parked in the very last row against the fence because she was “too lazy” to move it. Those words literally came from her mouth. Amazing. I then waited on hold for over an hour combined to speak with someone at Uhaul regarding my experience to no avail. Thankfully, there are many other moving companies to use. I will pay more to not have to experience anything like this ever again.

TAHLIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YITAO L. 
Évaluation :
2

Not very professional and rude customer service.

ATIRATH E. 
Évaluation :
5

Merci.

Keith J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EVAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARVIS D. 
Évaluation :
5

Keep up the good work. Nicole an excellent Customer Service Representative.

BARBARA B D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel A.  |  Expérience générale 
Évaluation :
5

Have ⛽ in it

BRENDA W. 
Évaluation :
4

ceiling was leaking in facility, and checkin process was kinda slow. But overall fine.

DUSTIN Y. 
Évaluation :
5

Everyone was professional and accommodating.

ERNEST S. 
Évaluation :
5

The customer service representatives were extremely helpful. When the trailer I reserved had not been returned by another customer they found a solution to make sure that I could get a trailer that worked.

MITCHELL L. 
Évaluation :
4

Make sure that all the vehicles are in top shape. I had to change two vehicles to get the vehicle that had all the knobs and buttons.

Kartik S. 
Évaluation :
5

Again, a home run! The gentleman that helped me unload was a rock star with how busy he was.

ERIC LAWRENCE A. 
Évaluation :
5

Great attitude for working on a Sunday.

Patrick M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEIRDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALLORY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRESTON M. 
Évaluation :
5

Nothing every thing was great and employees were very professional.

DEWAYNE T. 
Évaluation :
3

About the car was not clean it was very dirty in and out. It was better to be clean so that would be very nice and the car has some issue when you take speed limits won't pass 65.. its sucks make me drive 6hours where I suppose to drive only 3hrs

ABDIRAHIN I. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANAKIZI A. 
Évaluation :
4

Seemed like computer system was slow. Staff were very nice and helpful!

JACOB W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
5

Quickest drop-off I have ever had.

Mark B. 
Évaluation :
5

The people who rented to me and when I returned it were excellent——timely, kind, efficient, capable

SUSAN G. 
Évaluation :
5

Van ran smooth

Roberta R. 
Évaluation :
3

Hve more storage space available

ELIZABETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mindy B. 
Évaluation :
5

So helpful and sweet!

MUHSANA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATRINA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph H. 
Évaluation :
5

Nothing to improve on, tbh. The equipment was ready when I got there & the staff got me on my way promptly. A+

ROBERT T. 
Évaluation :
5

I RECEIVED VERY GOOD CUSTOMER SERVICE .

JOYCE H. 
Évaluation :
5

I was helped by Erin Sigler. She was very helpful in renting the cargo trailer for my trip. She was very pleasant and easy to work with. It made the transaction not stressful at all and I was in and out in no time. I will definitely come back to this location the next time I have to rent from U-Haul.

D AARON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELICA W. 
Évaluation :
5

staff was very nice and professional

Adam S. 
Évaluation :
4

Employees need to make sure to wear their masks at all times, while indoors. I know it's difficult after a long day.

Wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

I appreciate your help and care

Richard W.  |  Expérience générale 
Évaluation :
5

The only issue I had was with the billing account system. The way it displays your payments/balance is not user-friendly. When looking at the balance column, it shows dollar balances in parenthesis. In any other system, that would mean that there is a credit on your account, but not theirs. That was a bit inconvenient because I had to take the time to try and figure it out and then email my question to the location's GM, Erin. She got back to me VERY quickly and provided a detailed explanation. I was very happy with everything about this facility and its employees though.

Jennifer K.  |  Expérience générale 
Évaluation :
5

good customer service

NITHIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN S. 
Évaluation :
5

I don't know what happened but I thought I specified in my reservation I could drop off at another location. And I drove to that location and recieve contradicting misinformation I couldn't drop it off and had to go back across town..it wasnt alot more money..but wasted time purposes, mileage, gas, I would not recommend online reservations..or mobile pick up.. Im disabled so it's alot to come in. But next time I make sure I do.Great business and people..but maybe reservations nd mobile check could be better. It's simple but it's definitely frustrating. I was better off going to other location.

Latoya S. 
Évaluation :
5

Nicole set up trailer for us. She was EXCELLENT! The man who took the trailer back was also very competent, quick and very friendly.

SUSAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE P. 
Évaluation :
5

Manager Sigler went above and beyond to make the experience go very smooth.

Nathan S. 
Évaluation :
5

New Year's Day when everyone else is closed this place was open...

PHILLIP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah K. 
Évaluation :
4

Angela was very friendly and took care of finishing my rental. Very much appreciated her quickness and professionalism during my return. She also did a great job maintaining a safe SoCal distance. I appreciated this fact. Merci

James M. 
Évaluation :
1

The doors were locked so I had to stand outside until someone noticed me. And even then no one approached me and just assumed I was with another customer that was also standing outside waiting.

Alyssa A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne P. 
Évaluation :
4

Easy check in, information was presented well

Timothy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Both the young ladies who checked me in in Columbus and hooked up the trailer and the lady who removed the trailer in Heber City were outstanding and so nice.....thanks for a good cross country trailer pull!

RICHARD A. 
Évaluation :
5

Kind customer service

ERIC S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jonathan A. 
Évaluation :
4

Why make me do the whole transaction over when I did it in advance on line ?

W A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXIE G. 
Évaluation :
3

The passenger side mirror could not be adjusted far enough to be properly used; I considered this a major safety hazard but was able to work around it by leaning forward every time I needed to change lanes or back up. However, about halfway through our drive, it started to rain lightly. When I engaged the wipers, I could no longer see. The blades simply smeared all the rain and dirt across the window and I was at 70 mph on I-71 in the dark. Thankfully, I was able to safely get the vehicle to the side (however, the most I could do was 30mph until I could get to the side. I used a bottle of water to rinse down the windshield (there was no wiper fluid, either) and a towel I had to wipe it as clear as I could and had to proceed the rest of the way without using the blades. THIS VEHICLE SHOULD NOT BE RENTED AGAIN UNTIL THE WIPER BLADES ARE REPLACED. This created a VERY dangerous situation and I'm fortunate that I didn't kill someone or myself given the speed and visibility at which this happened. I still rated this location a 3 because this was the only way I was able to communicate this to UHaul and the check in process and person was definitely a 5.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylor J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BETTY C. 
Évaluation :
5

Service was exceptional at rental and return.

SHELAGH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA B.  |  Expérience générale 
Évaluation :
2

The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!

Robin H.  |  Premières impressions 
Évaluation :
4

I wasn't comfortable with the worker having to input my CC iinformation manually and me not having me read, Initial and or sign anything. Also the key was hard to turn and it took a while with some wiggling to get the Key to turn

LATRICE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D.  |  Online Move In 
Évaluation :
1

Terrible people, products of environment.

ANDRE P. 
Évaluation :
3

steering wheel was sticky. Assuming it was residue left from hand sanitizer. It would have been good to use soap and water between uses.

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYDE W. 
Évaluation :
4

After I parked in the return vehicle location, I had to go find the staff who were in the back of the store. I thought they would come out to the vehicle when I pulled up. After finding them - they were helpful.

Kenneth H. 
Évaluation :
5

I could not use the app or the website to return the truck. So that is one frustration I have. But I dropped off the key and paperwork and called the next day to make sure the truck was checked in. The gentleman who answered the phone was VERY helpful and assured me that everything was taken care of.

JOHN M. 
Évaluation :
5

The ladies, "Mrs B" and the lady at the counter, were very helpful and polite during a busy Sunday morning. I couldn't have asked for better service with friendly people.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNELLDA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kira Y. 
Évaluation :
5

All good

Ranjit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan M. 
Évaluation :
5

Thank you for everything

JOSE J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRI D. 
Évaluation :
5

Thank you so much . Rented for a friend . My business is with you I use your location all the time ❤️🤞🏾

JUANITA S. 
Évaluation :
5

more precise as to where to return the truck; not sure what area but apparently I did OK!

Thomas B. 
Évaluation :
5

Staff very professional, great experiance.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenton T. 
Évaluation :
4

Everything went well and without a hitch,.. everyone was very nice and polite.

DIAMOND M. 
Évaluation :
1

The woman working the desk when I came in to pick up the keys to the van refused to wear a mask in violation of local health orders even after I requested her compliance. The man stayed at another counter was also not wearing a mask. The lack of care shown for customers' health during a deadly pandemic is appalling and I will not return to this location.

Thomas M. 
Évaluation :
3

Rental was a mess. Not due to the location. I made reservation for a 6' x 12' utility trailer for 29,95 $ on Fri. Site accepted the reservation for the equipment. UHaul called me on Sat morning to say 6 x 12 utility was not available there but that a 6 x 12 with ramp was. I told the rep that was OK BUT ONLY IF THE PRICE WAS THE SAME. When I checked in on Sunday, the rate was 34,95 $ and tax was applied even though I have tax exempt ID on my account. They said they don't even have a 6 x 12 utility at their location anymore. Location was too busy to fix rate or remove tax. I paid for it and have filed a charge dispute (2919333) with customer service via the 800#. What a HOT MESS!

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn R. 
Évaluation :
1

Employees were a shit show.

IAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnee W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam G.  |  Expérience générale 
Évaluation :
2

Messed up my reservation. Gave us a broken storage container. Did not have a working lock. We felt abandoned and at the mercy of uhaul.

Brendon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS C.  |  Expérience générale 
Évaluation :
3

The young lady at the desk on Friday morning was extremely rude. I was also billed for an entire month, even though I closed my account after 2 days. (Moved my daughter in to college on yesterday) Please allow partial month billing, or alignment to the university summer schedule.

John T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendall H.  |  Premières impressions 
Évaluation :
1

Your service reps were consistently rude and the storage door was flimsy and always off track.

Augilia S.  |  Expérience générale 
Évaluation :
5

The man working there on 7/20 at 6:15 was so nice and helpful. Only problem is there were no more locks that UHaul requires for their units so I had to use a regular lock. I'd like to hopefully get a safer lock that you guys normally use whenever they are in stock.

Emily W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E.  |  Expérience générale 
Évaluation :
5

Very convenient. I really appreciate the carts that are available for use without a charge.

Andrew K.  |  Online Move In 
Évaluation :
2

After being told they would waive the late fees; they never did. No assistance available for those not working due to the covid-9 virus. Staff members frequently give different answers; when presented with a question. I immediately removed my things frim storage.

matina t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen H.  |  Expérience générale 
Évaluation :
2

Took 1:15 to get storage unit and I had a reservation.

kathleen g.  |  Premières impressions 
Évaluation :
3

They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.

Deena H.  |  Premières impressions 
Évaluation :
5

Super friendly staff and quick service.

Julie W.  |  Premières impressions 
Évaluation :
5

Great assistance provided

Keith V.  |  Expérience générale 
Évaluation :
5

Excellent customer service.

Robert M.  |  Premières impressions 
Évaluation :
5

Very convenient.

David D.  |  Expérience générale 
Évaluation :
5

Greg is an outstanding employee!

Madeline N.  |  Premières impressions 
Évaluation :
5

Greg was amazing and very helpful!

Madeline N.  |  Expérience générale 
Évaluation :
2

This location was good, the issue I had was they were impossible to reach by phone - I tried for 5 days and kept getting the uhaul main office operators who were for the most part rude and not helpful

Steve N.  |  Expérience générale 
Évaluation :
5

Thank you for being awesome

Michele W.  |  Expérience générale 
Évaluation :
5

This U-Haul location was an operated very professionally, it was well staffed and very efficient. A very different experience relative to the site at which I picked up my truck. Nice job, Tony!

Paul D.  |  Premières impressions 
Évaluation :
5

The manager Tony and the staff were very great and nice to me the whole five years my stuff was in the storage

TRENCA J.  |  Expérience générale 
Évaluation :
5

No comment

CHERYL F.  |  Expérience générale 
Évaluation :
5

👍

Andrew A.  |  Expérience générale 
Évaluation :
4

The movers picked up my U-box but reported the above

Sarah B.  |  Expérience générale 
Évaluation :
2

The staff is not honest or helpful. Management was subpar as well.

Tamikka S.  |  Expérience générale 
Évaluation :
5

Tony and his crew were customer oriented and very professional. The best uhaul center I have ever used!

Margaret F.  |  Expérience générale 
Évaluation :
4

S.O.

Joseph H.  |  Expérience générale 
Évaluation :
5

My experience with the U-Box was great. The box will hold much more than we thought. The crew at u-Haul was very friendly and helpful. Thanks much!

frank c.  |  Expérience générale 
Évaluation :
5

Staff were great to work with getting set up in a storage unit.

Aaron B.  |  Réservation 
Évaluation :
4

The service was courteous and efficient. It was extremely busy since it was move in time at a big ten college campus but there was still availability and a reasonable wait time in line.

Ann M.  |  Expérience générale 
Évaluation :
1

Upon arrival to the storage facility, we were told there were no units available, despite having made a reservations weeks prior. I was never contacted by email or otherwise to let me know this before

mekaela w.  |  Réservation 
Évaluation :
1

The folks here were very friendly and helpful, but the UHaul computer systems allowed for many persons, including us, to reserve a storage facility when indeed there were none available. We were not

Jeff R.  |  Réservation 
Évaluation :
1

Stood in line 30+ mins waiting on the one guy who was working (the other just sat there watching him) only to be told that even though we had a reservation they had know storage spaces. No help at all

James B.  |  Réservation 
Évaluation :
1

Absolutely terrible experience. Reserved a storage unit back in June, only to go to move-in my stuff and learn the fact that there was no storage units left. I would NOT recommend U-Haul to anyone.

Austin T.  |  Réservation 
Évaluation :
1

Showed up to find out the place was over booked and lost my reservation. Luckily there was one at a farther location and I had to get a smaller unit than origninally reserved.

Shane V.  |  Réservation 
Évaluation :
1

I rented a storage space and even called to confirm 2 weeks ago. When I arrived I was told there we're no spaces available. The front desk girl told me to go to Morse road - didn't try to help at all

Melinda N.  |  Réservation 
Évaluation :
5

S.O.

Rituparna D.  |  Expérience générale 
Évaluation :
1

WORST CUSTOMER SERVICE OF MY LIFE. NO HELP WITH ANY OF MY ISSUES AND OVERCHARGED ME

Carlin P.  |  Réservation 
Évaluation :
1

I had a confirmed reservation but the manager/owner said there were no units available for me. He sent me to another Uhaul facility but was not very apologetic or helpful. He was a jerk.

CODY K.  |  Réservation 
Évaluation :
1

Never got to use this location. When I arrived to check in, immediately told there was no storage units open. Man did not want to hear I had reservation. Not will to help find something else either

dayna a.  |  Réservation 
Évaluation :
1

You allowed me to make a reservation online for a unit and when I showed up to move in, you gave my unit to someone else and i had to pay double for the ONLY UNIT THAT WAS LEFT you’re trash never agai

Mary T.  |  Réservation 
Évaluation :
1

Made a reservation that didn't exist due to overbooking.

Michael K.  |  Réservation 
Évaluation :
1

Im very upset because i never gotten emals till now and i never receive nothing threw the mail about my storage. I upset yall sold my lil bit of stuff for 5 $when it was pictures of my passed away mom

haleema a.  |  Expérience générale 
Évaluation :
1

Rude, drove from Michigan to get my things they didn't care about my belongings getting wet from rain talking about an auction......it wasn't going to be an auction at 7am.....

SIERRA C.  |  Expérience générale 
Évaluation :
4

Our u box reached late from RI and I am still waiting for their call regarding filling complain

nazneen p.  |  Expérience générale 
Évaluation :
5

Best experience ever had with a storage facility. Tony Shaw is beyond professional and does an amazing job running this business. Service by his staff was perfect over the 18 mos, I'm sad to leave!

benjamin l.  |  Expérience générale 
Évaluation :
5

I was pleasantly surprised that after all this time the items in the storage locker remained dry with not a rodent in sight. The staff was always friendly.

PAUL G.  |  Expérience générale 
Évaluation :
4

Very nice facility

Lisa D.  |  Expérience générale 
Évaluation :
2

The manager on site was not easy to communicate with and did not respond to texts or calls on the work cell phone he had listed. Moreover, my son's bike that he held for us was damaged upon pick up.

stephani v.  |  Expérience générale 
Évaluation :
5

Tony was our contact. He was thoughtful, understanding, and caring of our situation. He is as credit to U-Haul.

brittney c.  |  Expérience générale 
Non reviews have been submitted for this location.

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