Customer Reviews for U-Haul Moving & Storage of Northeast Columbus

4 438 évaluations

1314 E 5th Ave   Columbus, OH 43219
(@ 5th & Joyce)

(614) 478-6626

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(614) 478-6626

1314 E 5th Ave
Columbus, OH 43219
(@ 5th & Joyce)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M. 
Évaluation :
2

Truck was not available at original pick up time. I waited in line for 30 minutes for them to let me know.

Reagan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice H. 
Évaluation :
5

We have had the need to rent trucks over the years and have recently made UHaul Moving & Storage of NE Columbus our GO TO location. We have been nothing but happy with the experiences we have had with the staff there. They are always helpful and efficient. The store is always tidy and the lot always has what we need. Keep doin' what you're doin' :)

Susan E. 
Évaluation :
4

Have accurate inventory, I had to go to this location after my first location didn't have the trailer I reserved

Josh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elliot G. 
Évaluation :
1

Don't overcharge for an overdue day when it's not overdue. Don't charge $30 gas refill and the gas that's not cool replaced $15 of gas an charged 60 more. Was told I'd get a call back when uhaul messed up the return date within 3 hours by 11:15am took until 8pm.

JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
5

Really enjoy uhaul!

Alec W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc F. 
Évaluation :
2

Return process was tedious. U-Hall online app was not working and took almost 30 min to complete online return

srikar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack T. 
Évaluation :
5

the people here are very nice.

richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
5

Easy in and out! Fast efficient!

REBECCA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le service à la clientèle était génial.

Tia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronaldo O. 
Évaluation :
3

Reserved car transporter was not available at the time of pickup. They found one at another location, but this disrupted my travel plans.

Scott K. 
Évaluation :
5

Great help!

Susan G. 
Évaluation :
4

slightly difficult when finding key drop box

David B. 
Évaluation :
5

Every step of the pickup process was fantastic! We will be using you again!

Melinda M. 
Évaluation :
5

The agent that I returned truck to was very mean and nasty. So maybe work on employees

Keeli W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey W. 
Évaluation :
1

I was supposed to pick up the truck at 6:30 am. I received a call from U-haul the day before saying it would 7:30. When we got there they said there were no trucks. It was so stressful because we already hired help on both ends of the move. We finally did get a truck at 9am. The truck had personal belongings and trash from the last user. It was so stinky and disgusting. Our hired help had to clear it out first which took about 30 minutes for two men to do. Then I had to pay someone $150 to haul it off. It was really an awful experience. I had to pay the helpers an extra $200 to stay later to get it unloaded.

Harold E. 
Évaluation :
5

friendly, helpful staff!

Peter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
4

The truck had a crack in the windshield and the truck was not well maintained.

Evan H. 
Évaluation :
3

Personnel was not very friendly and parking is confusing. A few were helpful and it was easily spotted from the road. So it kind of evens out to average.

Emily S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily R. 
Évaluation :
5

Excellent customer services

Alisha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

My customer service clerk was very professional,knowledgeable, and provided us with recommedation. Kudus to her!

Barbara W. 
Évaluation :
5

The employee that helped me was very good and my service was also very good. However, I waited in line for 40 minutes before being helped with my reservation

Don S. 
Évaluation :
2

i was told the storage was big enough but it was not enough. so i had to go some where else to pay more money. So i did get my free month of storage. Mr Sowers

Jeffrey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas W. 
Évaluation :
5

Very professional staff. Professional appearance, and polite.

Emma S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Duane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron A. 
Évaluation :
5

When a customer also has a rental storage unit for a period of time with you they should be accommodated with a pro rated amount upon renting another truck to vacate the unit. I paid $171 for my monthly payment for a rental unit, moved out of the unit within 10 days having to pay another $100 for another truck and millage, plus gas when I still had over 20days of credit left for the remainder of the month. And I'm sure the unit was re-rented again for the full amount. Terrible way to do business. Otherwise great service.

Brittany S. 
Évaluation :
2

My return wasn't logged in the system as returned and uhaul called me. Then I was charged $47 in gas for being short a half a tank. Very upset.

Heather D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
2

I had declined Safe Move left and right when making my reservation and during pick up, only to see that it was charged on my receipt. That, and I was charged for 9 gallons of fuel when we only drove 37 miles. Really not impressed with this location right now.

Jordan L. 
Évaluation :
5

I actually didn't know this location existed and was directed here because they had a trailer available and the location closest to me didn't. The location closest to me didn't always have the nicest people so I wasn't sure what to expect and was very pleasantly surprised. The facility is clean, organized and despite being short of staff (like most people nowadays) the service was also friendly and efficient. We will be coming back to this facility for future needs

Jennifer S. 
Évaluation :
5

Lines were long which added to wait time, but I had arrived early so I wasn't inconvenienced. Helpful, knowledgeable, and pleasant staff, once paperwork was done I was on my way in a few minutes.

marlon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
4

Shane was very helpful Did not like have to drive 44 miles to pick up truck. Renting from a Penske now which is only 11 miles away

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eloida S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
4

Our case may be special and a little out the ordinary. We needed the truck to store items while other items were being packed up. This means that the truck was parked for most of the rental period, which means that there was very little chance of being damaged during the non-driving period. Hence, it would have been nice if we had the option of insuring the truck against damage for only the days that we drove the truck.

Loren W. 
Évaluation :
4

Owner took care of me and was polite and friendly. The trailer door stuck and we had to empty with the door half open. Turning it in the employee was less than helpful. Pointed where to put it and disappeared without helping to disconnect.

MICHAEL T. 
Évaluation :
5

We dropped off after hours. The app was not working for self check-in. Had to call customer service for support in order to not be charge a cleaning fee

barbara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenore L. 
Évaluation :
5

I have used this location twice. Fast , friendly, super helpful.

Syrasuvati S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anoinette B. 
Évaluation :
5

Management and staff was real helpful and honest

Columbus R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth K. 
Évaluation :
5

The one lady and the men were very friendly and very helpful they went out of their way to help me I came in around 4:30 PM this past Sunday and I came back about 6:30 PM on Mondays this is the first time that I have rented a cargo van and I love it this was already my neighborhood U-Haul and I will keep it that way

Hugh B. 
Évaluation :
5

The checkout/return was so easy and the staff was very nice and helpful!

Audie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Creron G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darren A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diontae F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charae G. 
Évaluation :
4

Very satisfied.

NANCY C. 
Évaluation :
3

We were unable to complete self-check in to pick up our rental truck, and we had to wait until the store opened to be able to pick up. The after hours phone service was unable to help with the check in process over the phone. We had scheduled and hired movers to assist us with loading based on our allotted pick up time. With the self-check in server down, this put us behind schedule and risk of paying for extra hour fees for our hired moving help.

Myriah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan O. 
Évaluation :
4

Customer service was great!

Brandy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ametrious M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

What a joy to see people that really like to work. They were amazing and friendly!!

Laurie T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janice P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEIRDRE C. 
Évaluation :
4

There were some remnants of food and drink in the center console and floor area of the cab.

Mark D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerri B. 
Évaluation :
1

Clean the mud out of the vehicles.

brad N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie F. 
Évaluation :
5

The gentlemen who were at the front desk were helpful and kind. Greatly appreciated I will be back ~Dr. G

GAREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pamela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol S. 
Évaluation :
4

I realize this location is short staffed. Even though I had a reservation, it took much longer to pick up the equipment than expected. The lady and young man who had just started working there, were very helpful. It took numerous calls over two days to receive confirmation that the trailer was indeed returned at the proper time. Again, this was due to lack of staff. Overall, the trailer was exactly what we needed, was in excellent condition, and served its purpose. This location has a great selection of equipment, but just needs more help and management.

Janelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antoinette s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyleeshia F.  |  Premières impressions 
Évaluation :
5

👏🏾👏🏾💯💯💪🏾💪🏾 keep up the excellent service 🙏🏾🙏🏾

Bill A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lynneaster c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laura C.  |  Expérience générale 
Évaluation :
3

Cannot actually finish this, my move isn’t until February 14th

Troy Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTonja C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

L J S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quasi T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anne v.  |  Expérience générale 
Évaluation :
4

Aucun

davia m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quiana H.  |  Expérience générale 
Évaluation :
5

The staff was courteous kindly and a joy to have me being served thank you U Haul. 5 th Ave Colunbus Ohio 43219

gerald j.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cedricka W.  |  Expérience générale 
Évaluation :
5

Good customer service i wanted to tip the staff and this is my first time.

Angela J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanteeia H.  |  Expérience générale 
Évaluation :
5

please label buildings to match online map,that would be helpful.

James S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIA T.  |  Premières impressions 
Évaluation :
4

Very helpful & friendly staff. Rental unit clean and ready upon arrival with lock included. Feels secure and maintained. Thrown off to see a fair amount broken glass, pills & medication bottles in front of one of the units.

KENDRA D.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EDWARD J.  |  Expérience générale 
Évaluation :
3

We did not get to use the storage. The unit was a 10x10. We had a 24foot truck completely full. The unit was not big enough.

Debbie M.  |  Expérience générale 
Évaluation :
5

Friendly service.

byron b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sandra C.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hegina M.  |  Expérience générale 
Évaluation :
4

The staff has been quite helpful and responsive when I interact with them. There is nothing unique about the facility but it is well maintained and equipped.

DEBORAH B.  |  Premières impressions 
Évaluation :
5

Excellent agents at all locations we used. We rented three trucks and one cargo van this August 2021 as we moved two children to college and relocated ourselves to a different city. ALL the rentals went smoothly from check in to check out. Recommend 100 %. Our storage unit in Columbus on E. 5th street was very clean, easily accessible, prepared with a lock and key. We did a self check-in and easily proceeded to store our extra household and seasonal items. Had two flatbeds for people to use. Great help!! Thank you! :-)

Gordana S.  |  Online Move In 
Évaluation :
3

First unit had a leaking mess. Given another unit and 1 free month's rent for the inconvenience, but kept getting charged for the free month as well as messages about being late to pay and threatening lock out for nonpayment. Had to keep going in person to clear up the issue, only to have it happen again each subsequent month.

nate P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G.  |  Online Move In 
Évaluation :
2

The handle on our unit was bent and we were unable to get in. We had to get assistance from the maintenance people who knew exactly what the issue was.

KIM H.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lakesha G.  |  Expérience générale 
Évaluation :
4

Insulation of roof ripped, hanging down.

Nathaniel D.  |  Premières impressions 
Évaluation :
4

The main gate was broken/open the entire 1hr plus we were unloading our truck. This unit was selected because it corresponded to the location I requested as drop off. That was subsequently changed and I returned the truck to a different location. While the storage unit location worked out the rest of the online Uhaul process was awful. These high marks represent the storage unit only.

DAVID Z.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donovan J.  |  Premières impressions 
Évaluation :
5

Fantastic staff!! You made it so easy! Thank you!

Janet J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlotte M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinzella J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA G.  |  Expérience générale 
Évaluation :
5

I appreciate your help and care

Richard W.  |  Expérience générale 
Évaluation :
5

The only issue I had was with the billing account system. The way it displays your payments/balance is not user-friendly. When looking at the balance column, it shows dollar balances in parenthesis. In any other system, that would mean that there is a credit on your account, but not theirs. That was a bit inconvenient because I had to take the time to try and figure it out and then email my question to the location's GM, Erin. She got back to me VERY quickly and provided a detailed explanation. I was very happy with everything about this facility and its employees though.

Jennifer K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA B.  |  Expérience générale 
Évaluation :
2

The truck was all over the road. It needs an alignment ASAP!!! I was told by a man named Fred that the entire process time would be 7-10 minutes. It took 50 minutes for me to get the truck and storage unit. The staff needs to be thoroughly crossed train... The the unit door would not slide back to open, so I called an employee to help me to get the door open, and by the time he got back to the unit, I had managed to get it open and unload my car... So not good!

Robin H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D.  |  Online Move In 
Évaluation :
5

Thank you for everything

JOSE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnee W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam G.  |  Expérience générale 
Évaluation :
2

Messed up my reservation. Gave us a broken storage container. Did not have a working lock. We felt abandoned and at the mercy of uhaul.

Brendon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS C.  |  Expérience générale 
Évaluation :
3

The young lady at the desk on Friday morning was extremely rude. I was also billed for an entire month, even though I closed my account after 2 days. (Moved my daughter in to college on yesterday) Please allow partial month billing, or alignment to the university summer schedule.

John T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendall H.  |  Premières impressions 
Évaluation :
1

Your service reps were consistently rude and the storage door was flimsy and always off track.

Augilia S.  |  Expérience générale 
Évaluation :
5

The man working there on 7/20 at 6:15 was so nice and helpful. Only problem is there were no more locks that UHaul requires for their units so I had to use a regular lock. I'd like to hopefully get a safer lock that you guys normally use whenever they are in stock.

Emily W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E.  |  Expérience générale 
Évaluation :
5

Very convenient. I really appreciate the carts that are available for use without a charge.

Andrew K.  |  Online Move In 
Évaluation :
2

After being told they would waive the late fees; they never did. No assistance available for those not working due to the covid-9 virus. Staff members frequently give different answers; when presented with a question. I immediately removed my things frim storage.

matina t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen H.  |  Expérience générale 
Évaluation :
2

Took 1:15 to get storage unit and I had a reservation.

kathleen g.  |  Premières impressions 
Évaluation :
3

They just had employees quit and the store was very busy. This experience was not a smooth as I would have like after traveling. However, Owen was doing everything in his power to assist.

Deena H.  |  Premières impressions 
Évaluation :
5

Super friendly staff and quick service.

Julie W.  |  Premières impressions 
Évaluation :
5

Great assistance provided

Keith V.  |  Expérience générale 
Évaluation :
5

Excellent customer service.

Robert M.  |  Premières impressions 
Évaluation :
5

Very convenient.

David D.  |  Expérience générale 
Évaluation :
5

Greg is an outstanding employee!

Madeline N.  |  Premières impressions 
Évaluation :
5

Greg was amazing and very helpful!

Madeline N.  |  Expérience générale 
Évaluation :
2

This location was good, the issue I had was they were impossible to reach by phone - I tried for 5 days and kept getting the uhaul main office operators who were for the most part rude and not helpful

Steve N.  |  Expérience générale 
Évaluation :
5

Thank you for being awesome

Michele W.  |  Expérience générale 
Évaluation :
5

This U-Haul location was an operated very professionally, it was well staffed and very efficient. A very different experience relative to the site at which I picked up my truck. Nice job, Tony!

Paul D.  |  Premières impressions 
Évaluation :
5

The manager Tony and the staff were very great and nice to me the whole five years my stuff was in the storage

TRENCA J.  |  Expérience générale 
Évaluation :
5

No comment

CHERYL F.  |  Expérience générale 
Évaluation :
5

👍

Andrew A.  |  Expérience générale 
Évaluation :
4

The movers picked up my U-box but reported the above

Sarah B.  |  Expérience générale 
Évaluation :
2

The staff is not honest or helpful. Management was subpar as well.

Tamikka S.  |  Expérience générale 
Évaluation :
5

Tony and his crew were customer oriented and very professional. The best uhaul center I have ever used!

Margaret F.  |  Expérience générale 
Évaluation :
4

S.O.

Joseph H.  |  Expérience générale 
Évaluation :
5

My experience with the U-Box was great. The box will hold much more than we thought. The crew at u-Haul was very friendly and helpful. Thanks much!

frank c.  |  Expérience générale 
Évaluation :
5

Staff were great to work with getting set up in a storage unit.

Aaron B.  |  Réservation 
Évaluation :
4

The service was courteous and efficient. It was extremely busy since it was move in time at a big ten college campus but there was still availability and a reasonable wait time in line.

Ann M.  |  Expérience générale 
Évaluation :
1

Upon arrival to the storage facility, we were told there were no units available, despite having made a reservations weeks prior. I was never contacted by email or otherwise to let me know this before

mekaela w.  |  Réservation 
Évaluation :
1

The folks here were very friendly and helpful, but the UHaul computer systems allowed for many persons, including us, to reserve a storage facility when indeed there were none available. We were not

Jeff R.  |  Réservation 
Évaluation :
1

Stood in line 30+ mins waiting on the one guy who was working (the other just sat there watching him) only to be told that even though we had a reservation they had know storage spaces. No help at all

James B.  |  Réservation 
Évaluation :
1

Absolutely terrible experience. Reserved a storage unit back in June, only to go to move-in my stuff and learn the fact that there was no storage units left. I would NOT recommend U-Haul to anyone.

Austin T.  |  Réservation 
Évaluation :
1

Showed up to find out the place was over booked and lost my reservation. Luckily there was one at a farther location and I had to get a smaller unit than origninally reserved.

Shane V.  |  Réservation 
Évaluation :
1

I rented a storage space and even called to confirm 2 weeks ago. When I arrived I was told there we're no spaces available. The front desk girl told me to go to Morse road - didn't try to help at all

Melinda N.  |  Réservation 
Évaluation :
5

S.O.

Rituparna D.  |  Expérience générale 
Évaluation :
1

WORST CUSTOMER SERVICE OF MY LIFE. NO HELP WITH ANY OF MY ISSUES AND OVERCHARGED ME

Carlin P.  |  Réservation 
Évaluation :
1

I had a confirmed reservation but the manager/owner said there were no units available for me. He sent me to another Uhaul facility but was not very apologetic or helpful. He was a jerk.

CODY K.  |  Réservation 
Évaluation :
1

Never got to use this location. When I arrived to check in, immediately told there was no storage units open. Man did not want to hear I had reservation. Not will to help find something else either

dayna a.  |  Réservation 
Évaluation :
1

You allowed me to make a reservation online for a unit and when I showed up to move in, you gave my unit to someone else and i had to pay double for the ONLY UNIT THAT WAS LEFT you’re trash never agai

Mary T.  |  Réservation 
Évaluation :
1

Made a reservation that didn't exist due to overbooking.

Michael K.  |  Réservation 
Évaluation :
1

Im very upset because i never gotten emals till now and i never receive nothing threw the mail about my storage. I upset yall sold my lil bit of stuff for $5 when it was pictures of my passed away mom

haleema a.  |  Expérience générale 
Évaluation :
1

Rude, drove from Michigan to get my things they didn't care about my belongings getting wet from rain talking about an auction......it wasn't going to be an auction at 7am.....

SIERRA C.  |  Expérience générale 
Évaluation :
4

Our u box reached late from RI and I am still waiting for their call regarding filling complain

nazneen p.  |  Expérience générale 
Évaluation :
5

Best experience ever had with a storage facility. Tony Shaw is beyond professional and does an amazing job running this business. Service by his staff was perfect over the 18 mos, I'm sad to leave!

benjamin l.  |  Expérience générale 
Évaluation :
5

I was pleasantly surprised that after all this time the items in the storage locker remained dry with not a rodent in sight. The staff was always friendly.

PAUL G.  |  Expérience générale 
Évaluation :
4

Very nice facility

Lisa D.  |  Expérience générale 
Évaluation :
2

The manager on site was not easy to communicate with and did not respond to texts or calls on the work cell phone he had listed. Moreover, my son's bike that he held for us was damaged upon pick up.

stephani v.  |  Expérience générale 
Évaluation :
5

Tony was our contact. He was thoughtful, understanding, and caring of our situation. He is as credit to U-Haul.

brittney c.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page