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Bernard H | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of NW Detroit
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I didn’t like that yall up the price to 199 from189 I chose this because of the price I empty out my storage because as much as I was already paying I did not sign papers to get my rent escalated when I paid all my payments on time or early Thank you
DOMINIQUE V | Expérience générale- nice staff - was greeted upon entry - was giving clear instructions on equipment rental process - handsome group of black men !! - great customer service
Brandye A | Premières impressionsHire people that aren’t rude to their customers.
BRANDON P@ this time everything was grate except the service time was some what Slow due to not enough service problem People @ the front Desk Buti I am Happy.
DANIEL JI had a very disappointing experience with U-Haul's U-Box service. My furniture was originally scheduled to arrive on 4/22, then delayed to 4/25, and didn't actually arrive until 4/29. The shifting delivery dates made it extremely difficult to plan, especially with the need to coordinate movers and reserve elevator access at my apartment. While the customer service team was courteous and did their best to assist, the overall process was disorganized and required me to make multiple calls, rearrange work commitments, and use PTO to accommodate the delays.
Mike SMy family been dealing with U haul for years and will continue
ALICE W | Premières impressionsTrailer was not clean.
LEON MExcellent customer service
TONYA T | Expérience généraleNothing l love this location and their staff. They all are extremely polite, concern and helpful I'll never go anywhere else
CARRIE LHelpful staff
CAMILLE CExcellent service and clean location
ABDOLAYE K | Expérience généraleAll was fantastic. Only complaint would be about the number of emails. Would be nice to have one summary email with everything on it including the help email codes you need
Marc SFacilities card entry system was off-line for about two weeks… Overall, it was very accessible and clean
Dijural F | Expérience généraleThe place was very clean and well maintained.
Gloria G | Premières impressionsGet your computer system running better,the guy that put my hitch on did a great job, u haul can not afford to lose him. ( Great job u haul)
JEROME LStaff member was completely disrespectful and I was told to go elsewhere if I didn’t like the wait for
Sumayah W | Expérience généraleHire a few more people. I had to wait more than 15 minutes outside waiting for someone to connect a trailer which took no more than two minutes to complete because they were busy.
Timothy SLong wait bad customer service. One staff member was extremely rude
Sumayah WI would go out my way to rent from this facility if I ever need storage again.
PAULA M | Expérience généraleI wouldn't recommend uhaul to no one
LATONYA SHad to settle and was told I cannot use again due to the settlement decision. Would have not had to make the decision if the first month was free like they said it would be. I went with their suggestion instead of my reservation online because of the first month free offer.
Fellon J | Premières impressionsThe inside of the truck soil has footprints from not let the floor dry or just wet shoe. Ensure the truck is clean inside from trash or the last user. There was a half eaten White Castle burger in the box behind the driver seat. I informed the worker who came to check in the truck. He surprised as I was when I saw it. Best
LYNETTE RExcellent service à la clientèle.
MICHELE MStaff was friendly and helpful
AURELIA MOverall my experience was good …. I would definitely use again and recommend to others.
Danielle SStaff rude truck drive slow like the trans going out and also I think the white lady works there is racism and the black guy attitude is poor and got on the phone as if he was the mgr I would never visit this location again
Sharquette HFacility clean , secure and odor free. Staff courteous.
Elisa B | Expérience généraleThis lady knows her stuff! Very friendly and knowledgable.. very welcoming, great service, check in and out very quickly! Merci!
MATTHEW BDisappointed in the rate per mile between dealers
JOHN RTruck was loud and smelled of exhaust. Truck did perform, but you could watch the gas gage dropping
KIMBERLY LI really had trouble trying to upload before take off pictures of the vehicle that I was renting. There were several employees and none seemed eager nor courteous enough to even ask if I needed help.People that work at any given facility on a daily basis usually know procedure and can rattle it off like it's written on the back of their hands but when a person comes in periodically ( after long periods of time) like myself, I feel that those who are doing this everyday for however many hours per week, those employees should be a little more considerate and available to help, especially when they are asked for help.
MARILYN WKeep up the good work 🥰
RENEE CThe trucks need some kind of strap inside so you can fasten furniture from moving
MICHEAL SGREAT!!!!
GWENDOLYN O | Expérience généraleTo high on mileage
TERESITA AYou guys are the best!!!…one stop shop literally!!!
BRITTNEY ASteve did a fine job.
JEFFREY AEvery good
KERMIT PVery clean and dollys were available and helpful!
INDIA C | Premières impressionsGreat, work from this location
GERALD JThank you for a secure storage for mine and my family's belongings.
Dutosha H | Expérience généraleExcellent
RONALDO KNo one removed the snow from the trailer # 2 No one checked me out when I returned the trailer they dropped it and told I could leave that was at 11:30 am I get a call at 5:30 pm asking if I need to extend the rental this was so unprofessional
JOHN WThe company that Uhaul sent PANTHER MOVING CORPORATION sent teenagers to do the move. While they tried their best, they dropped my couch, which resulted in it breaking. The driver, Damon who did not help with the move but was present the entire time has extremely poor follow through and the manager Mr. Vince Moore has since stopped responding altogether. We have not reached a solution at this time.
Joy CThey just forgot to clean the truck
LAMAR BThe male employee was unnecessarily rude. In addition to that; we had to wait almost 30 minutes, for someone to come in to work, just to hookup the trailer to my truck.
ANITA FThis Uhaul location has great customer service. I was in and out in minutes. Thank you so much for all of your help.
JAMES RI was so stressed out but the gentlemen that serviced me both days were so friendly and accommodating. Have used U-Haul for over 20 years in Michigan, Texas and California. Never had a complaint. Used both trucks and storage (Manvel TX and Detroit MI). No complaints here.
RAINELLE CEverything happened, the same as before. Perfect. Keep at least one of those gorgeous women on deck
DERRICK WGreat Customer service!!
ANITA DFree coffee and donuts
JOSEPH CRachel is thee best! She's so easy to work with, problems were resolved quickly, the next time I move I am DEFINITELY coming to this location!
TIANA RThe associate who assisted me with the uhaul seemed unfriendly. He seemed like he was very irritated and he wasn't engaging. I felt like I was bothering him. I was also told where my uhaul vehicle was at in the lot but I diidnt see any signs or parking lot locators like letters/numbers and, I wandered around the lot looking for my uhaul. I had to go back in the building and ask exactly where is it because I didn't see any signs!
DONNELL AI was very pleased with the equipment you rented me yesterday Sunday 1:26/2025
ANTHONY GI secured my personal belongings at this location for 6 months. The U-Haul staff was consistant with communicating with me. The staff was always helpful, friendly and professional. I would recommend this location for a storage as well as to rent a moving vehicle.
Venus W | Expérience généraleTruck was in poor condition.
CARLTON RNothing you is good
JOHNNY MTo the Manager Rachel and staff; 1st I would like to thank Ms. Rachel for her ongoing support in accommodating me in every way possible so that I may be able to be united with my items and personal belongings on U-Haul Storage property which I was able to retrieve. This is why Rachel is a Manager. She in my personal opinion is Outstanding and goes above and beyond the call of duty. As far as staff they were very accommodating in assisting with customer service and satisfaction. Thank You! U-Haul Storage for assisting me in my time of need Sincerely, Ms Lorraine Y Coleman Elvbhoney23@gmail.com
Lorraine C | Expérience généraleI had a distance to get the truck., and clear it of snow. When I was being waited on, a worker actually yelled at a customer. However, his coworkers spoke against him about his way of handling the customer.
TERRY JDon't assume a customer has been there before or is familiar with the equipment
DAVID MNothing perfect
LAWRENCE MThe storage facility need garbage cans or garbage dumpsters on site.
Charleta M | Expérience généraleI did feel off today when making my return of the trailer. I did try to put it back where I took it from like many other times. The spot was too tight so I went inside to ask for help. The first person I spoke to and asked for help told me "I'm not supposed to to put it back that Inam to bring it to the return area" so I did. When heading back in the employee was heading home for the day. I went inside and waited my turn the manager said he had one customer in front of me so I waited. Next a second worker said he would help. We walked outside. I asked which way he wanted me to go? He basically said "I don't care" to me it felt condescending. So Indid turn around to drive around some have the trailer facing the easier way to back it in. I drove around and the manager was finishing up with the other customer and helped me back it in. He moved the other trailer to give me more room. I did not see that other employee. I parked the trailer and the manager confirmed Inwould get a receipt by email. I did get it.
KENNETH HMake sure the workers clean the cars and not smoke in them .
KANESHA LI highly recommend everyone to your facility. I was very pleased.
Jackie C | Expérience généraleGreat customer service and very polite and knowledgeable with the services
Teresa HThe instruction listed on the app, in no way resembled the procedure for the location. Also u-haul somehow did not properly update the renter information, as there was a descrepancy between renter information. Overall, the process was not sensitive to a renter with a time constraint.
lee nBoth counter and yard people where helpful and friendly
MATTHEW LPrice for the unit was high and went up just about yearly.
Aaron J | Expérience généraleStaff is slow in processing move out requests for the storage units. Had I not still had the app to know the reservation was still active, I would've been charged a month when I moved out over a week before my due date. Be careful and follow up!
Danielle W | Expérience généraleDidn't need the unit anymore.
ALTHEA D | Expérience généraleFound a dead mouse & mice droppings in my storage.
Mai h | Expérience généraleI was there for 10yrs no one acknowledged me as good patron to uhaul not even a cake I hope I never have to use your services again keep the cake
james s | Expérience généraleThe worst !!!!!
Minnie D | Expérience généraleMy storage unit had people’s stuff thrown on top of my unit.
Erik S | Expérience généraleWhen I went to move in the unit I seen a few roaches and I had no choice but to still move my things in because time was whining down and I had no other choice I just pray none are in my things when I pick it up
John E | Déménagement en lignei found all the staff i dealt with to be top notch they knew their stuff and made it easy for me to store with you im currently getting ready to have inside storage for 6 months for items in my home to reside while my residence gets refirbushed all in all a very good experience
MICHAEL T | Expérience généraleJust great.customer service!! Very Helpful in a time Of Stress a need . Appreciate everyone
larry p | Premières impressionsThe receptionist was friendly an absolutely understandable to my needs for storage
Monique W | Premières impressionsThey were helpful overall, thank you.
Lisa L | Expérience généraleEveryone there was great! Never had problems and I was also fortunate to see how the manager interacted with her staff, she was down to earth and professional and so was her staff. Over the years I had one incident and it was taken care of. Every chance I get I will send people to that location.
Charmaine L | Expérience généraleEvery since the big black lady (I'm Black) hasn't been around it's been awesome 😎 Glad she's gone
DARLENE S | Expérience généraleI'm pleased so far. Although I had difficulty following the map for my rented space. Not your fault
GWENDOLYN O | Premières impressionsVery nice facility with active alarms gave me a good feeling of security. Best storage unit I've ever had, well done.
Stephen S | Expérience généraleUhaul understands people lose jobs and allowed me to vacate without losing my contents. Everything was safe and I will use you again,
Janice C | Expérience généraleThe staff is friendly. This U-Haul is clean and safe!
Jasmaine G | Expérience généraleVery professional staff
Dewan C | Premières impressionsThank you! Rachel is the BEST!!!
NIQUEL L | Premières impressionsExcellent service I was very pleased with all staff members!!!😀
Freddra J | Expérience généraleA place in need is your place in deed
Bernard H | Premières impressionsThank you for being there.
Mary T | Expérience généraleGreat job
Dominic S | Premières impressionsThe facility kept locking me out my unit even when I didn't owe a balance. They said it was because I didn't have the specific lock they wanted me to have which WASNT AVAILABLE when I first rented my unit. I was told I'd be given one, I asked twice, I got nothing. The manager there was horrible! Her attitude and communication skills were very poor! I'm shocked she works in customer service let alone holding A Managerial position! The area was never "secure." I see why I was warned not to use that particular U-Haul Storage location .
arneisha m | Expérience généraleI really didn't like the customer service that I received. I didn't like the. Way the rates were either they just went up.
KAREN M | Expérience généraleThank you for all that you have done and all the help and kindness you offer
Lisa H | Expérience généraleThe customer service team was horrible never answer the call from the speaker buttons when help was needed, no one never showed me how to swipe my card so the alarm wouldn’t go off when I raised the door to my unit, there was never anyone to assist with what I needed, so again the customer service at that location sucks.
Kiela R | Expérience généraleOnly complaint is the cost of the storage unit, it was expensive and seemed like it was always going up
Shaunte B | Expérience généraleVery good service
Johnny A | Premières impressionsGreat Staff! Everyone was super friendly and determined to help the customer out
Darren B | Premières impressionsI remove my storage in November I kept getting mail saying our old storage then I got mail saying you were selling my storage even though I had removed everything out of my storage in November and turned in the key. Very poor bookkeeping on your part. Never call me again.
Brenda M | Expérience généraleMy items were kept safe, and the facility is kept clean and pest free!!
ELIZABETH S | Expérience généraleAucun
Paige A | Déménagement en ligneI can’t say nun Bad about my old team
Lauren D | Expérience généraleThe young man that assisted me was very nice and customer friendly! I would definitely hire him to work for me!!!
natasha h | Premières impressionsKayla was very helpful
Lashawn P | Premières impressionsI loved using this storage and felt safe each time I went to the storage. The only complaint I have is the increase in rates that happened 3-4 times a year.
Gwendolyn P | Expérience généraleNever sent me any notices before they start calling me a month ago, so let me know about my storage and I cannot get the money to save my things my personal information, Social Security numbers and important documents and pictures of my mother that’s no longer with me was in my storage unit The girls the manager that’s there now work with you this one acts like she owns the place
Yolanda J | Expérience généraleThey somehow chamy payment date from the actual date to another date so every month I was receiving late fee and lein notices and being narrated because of their mistake
Jeanine S | Expérience généraleI never moved into this unit. But the manager was awesome, she said she would take care of it. I never put a lock on this until. Thank you U-Haul manager!!
linda d | Expérience généraleloventrice Lamar
Loventrice L | Premières impressionsGas was left on empty before i got in to do what i needed to do. Doly also was not placed in truck.
Shawnesse H | Premières impressionsThank you, give that location a 10 & a raise
Laranda J | Expérience généraleKayla was friendly and helpful. The guy was rude.
Wanda W | Premières impressionsI wouldn't recommend NOT 1 person to get an outside Unit! I had a outside Unit, my things were damaged do to excessive amount of rain!
Cheree M | Expérience généraleThis is not my info. This is the wrong customer
Gregory F | Premières impressionsevery on there was very nice to me and explained and helped me in a difficult time
Jimmie W | Expérience généraleFacility was always secure and clean. Even the bathroom. Staff always helpful.
ADA D | Expérience généraleThe staff at that location needs to be more professional and keep their personal conversations to themselves...
sylvia w | Premières impressionsAngela the manager is the best!
PRUDENCE M | Expérience généraleThey were hard to reach after my move out but the place is good, staff there are helpful but my have been tired and some miscommunication
Felicia B | Expérience généraleStaff at this location are extremely unprofessional and lack any customer service skill that I would expect to encounter planning a move. From not answering the phone during business hours to services that are stated to be provided somehow cannot be performed. Especially with such a reputable company like U-haul I would expect satisfactory at best. Some not all of the employees at this location will be the reason I will not be returning nor referring any business. Makes the company as a whole look bad in my opinion.
Daijah M | Expérience généraleThe front desks clerks are not friendly at all. Never have a smile to greet the customers and their facial expressions and tone of voice displsys that they don't like to assist you when you may have other inquiries.
KELITA M | Premières impressionsIt's my 1st time using Uhaul Storage & will be the last. From the truck rental to the storage unit reservation customer service isn't the greatest nor the worst. I was able to find moving help through the Uhaul app & the service was Fantastic.
Roslyn M | Premières impressionsVery unfriendly and rude contact with U-Haul employees at counter and told that I was called and contacted about billing but I never received a call or any mail person. A counter was very rude telling me that they're the person that called and I explain to them I did not have any missed calls from U-Haul, but they insisted that they called me
walter p | Premières impressionsInformed employees of the vehicle stalling several times. Was not compensated.
Mia A | Expérience généraleI love the people skills that Angela has ..even when she was working solo she maintained her professionalism.
LURINDA F | Expérience généraleIt was good experience at this location.
Milap P | Expérience généraleBesides them giving me the wrong storage but it was corrected immediately and I’m grateful for that
BRANDI D | Premières impressionsExcellent service à la clientèle
arturo g | Expérience généraleMy move out date was 12/16/23.
Bobbie J | Expérience généraleOne of the doors was broken to unload so everyone had to use one door took a more time than it would have taken with both doors open
Chana H | Premières impressionsOn line it had a month free I get in the store it cost $160 right there and then
Carla L | Premières impressionsOne of the employees was so rude and very dismissive
Chyna W | Expérience généraleThe girls r wonderful and they answered all my questions 💯💯💯
Daniel G | Premières impressionsI couldn't access my storage unit. Staff cut my lock off (for a reason) and acted slow when I asked them about it. They then Lied and said that the guy who cuts the locks off was gone. They were going to charge me $50 to cut off a lock they had put on my storage unit instead of finding the key to the lock they placed on there. Luckily I was able to work my charm on a male worker, and he really helped me out. I wouldn't have been able to access my stuff without him. He went above and beyond. He even found my old lock that was cut off inside my init. The rest of those people in that office truly are sorry but I get why they are where they are in life so hey. Glad I got my stuff and don't gotta deal with these slow people again.
Sydney K | Expérience généralePlz put my $25 back on my credit card that you owe me, thank you
Laranda J | Premières impressionsThis is not a 24 hour storage unit. I'm literally sleeping in the U-Haul until the stores open
SARINA T | Premières impressionsI rated it poor because I was treated with anger and disrespect by the young lady who checked me in to storage unit 2257. She set up roadblocks to keep me from getting a storage. It was Lauren who actually got me into the storage. Then the young lady tried to discourage me from taking out insurance. I insisted thinking this would prevent thief. It did not. Again my unit was compromised by thief. I'm very disappointed and feels violated that cloths and other items were taken. I would like to file a report so that cooperate will be aware that there is a lack of honesty and integrity within the U-haul organization.
Addie A | Expérience généraleI began my service there on Thursday, November 17th at around 7:15 am. The manager on staff at that time was ultra professional, helpful, and courteous. She exemplifies customer service in it's perfection. Moving forward, I will only use this U-Haul branch and will highly recommend other to do the same. I wish I could remember her name so that I could specifically mention her, but I am terrible with names. In description, she was a very attractive, slender, African American woman.
Bobbie J | Premières impressionsFarrah was exceptional, along with the entire staff.
Michael S | Premières impressionsThe employees were amazing great customer service
TERRA P | Expérience généraleHard find my storage unit
Latice R | Premières impressionsGreat easy move In overnight no hassle didn’t even need to talk to a rep
Tayvion W | Expérience généraleHad no problems. Everyone had good customer service.. I appreciate you all..💖👍
angela f | Expérience généraleI appreciate the U-haul staff members at the telegraph and 8 mile location for communicating and being understanding during my hardship. Thankyou, God Bless.
Shayla J | Expérience généraleYoung lady that helped me was great thanks 😊
Janaice W | Expérience généraleEasy access 24 hrs a day, well secured and available staff when I experienced an issue.
terry c | Expérience généraleI love the people who work there thank u for ur service
Shawn J | Expérience généraleExcellent customer service
patrice p | Premières impressionsFriendly, convenient, professional.
CHARLES R | Expérience généraleOutstanding facility! Great staff.
Perry H | Expérience généraleI was disappointed that everything was not set up as I expected but I still was able to store my things and drop.the truck off at the most convenient location. Things seem a little unorganized and people say one thing on the phone and something different in person which is confusing
Michelle M | Premières impressionsAccess to the place is really hard to get to.
Erik S | Premières impressionsThe young lady who processed my storage unit was helpful and friendly. A pleasure to deal with. She has braids and I do not remember her name but super helpful. She deserves a raise!!!! Thank you
Kamira A | Premières impressionsThk u the staff was very awesome and helpful.
charron s | Premières impressionsThis storage facilty is something that is a very needed convenience/peace of mind.
Latara H | Premières impressionsService was amazing and convenient. The staff were friendly and helpful. Thank you Uhaul for keeping my things safe and bug free.
Tracy s | Expérience généraleThe person at the check in counter did an outstanding job. Saturday morning August 19th. Wish I could remember her name. Merci
Perry H | Premières impressionsGreat staff, and very helpful
Harold K | Expérience généraleMy storage had roaches in it!!
LaDrena W | Expérience généraleI wound up over paying for my storage over 13 months it was just supposed to be a short-term thing I just didn't like the rate hike.
elwood c | Expérience généraleOne time I didn't close my unit securely. When staff noticed, they called to alert me. They also secured the unit until I could come back with my key. When I got there a week later, they showed me how to properly close it up, too. When I was closing out my account, they young lady at the desk was attentive, darling, and efficient.
Devon G | Expérience généraleSome of my belongings were stolen. Didn't even feel like filing a police report. Just disgusted with the whole ordeal.
Leon J | Expérience généraleShould I need storage in the future, I would likely consider using U-Haul if I am given a competitive rate. Also, I would not hesitate to recommend this U-Haul facility to others. Sincerely, Georgia D. Manzie-Porterfield
GEORGIA m | Expérience généraleAucun
Daniel M | Premières impressionsThe facility has fine bugs that are very ignoring needs to be addressed. You can't move in for bugs flying around you in your face landing on you. That's just nasty you need it exterminator.
Yolanda J | Déménagement en ligneI never received a free lock for my unit
Ramiro A | Premières impressionsThanks U-Haul. But since you're asking we did not appreciate the price increases. Our stuff didn't get any heavier or we needed a larger space. As low income clients, in between living arrangements, it was piling on for us. I think if you start with a price, it should stay the same for the duration. Just saying. Anyway, thanks again.
Andrea H | Expérience généraleStaff good facilities good but my unit #1062 leaked.Ruined my shipping boxes over 10 cases I have to clean up the mess and get up all the wet cardboard.No fun also ruined a case of connecting rods thanks
Craigcleveland W | Expérience généraleAll staff members display a positive work ethic. I appreciate that because I strive to be best at what I do...
Herman B | Premières impressionsThe staff was friendly not helpful. I still have an issue they have yet to resolve. This issue has been on going since 4.3.2023 I have been charged twice for a storage I moved out on 4.3.2023
CHAIRMAINE L | Expérience généraleThe entire staff from the gentleman outside directing your return U-Haul safely through the parking lot to the Representative assisting you with your rental Weather it was a return, storage etc. I listen to them carefully as they assistant everyone attentively. I use this location four years ago when I move from Detroit to Denver, I chose this location to continue to do business with when I decided to return to Detroit .The representatives were courteous, professional, friendly, and understanding, that it can be a bit much driving 17 miles running into hail and foggy weather. And I especially respected the way each Representative handle the conversation when calling another location and how that person on the other end responded to them. They seem happy to be working for U-Haul very good personalities on both sides of the phone. They were smiling, professional, and ready to serve one another needs for calling.
Lynette R | Premières impressionsAll of my belongings were rained on for three consecutive days and no accommodations were made available at all I would never recommend this facility to anyone ever
Tawana B | Premières impressionsOur first experience with a storage unit. It was good!
Sanford M | Expérience généraleThe two young ladies that assisted me, went above and beyond to help me. I appreciate everything they did for me.
LaDrena W | Premières impressionsThe best team I ever had working with me.
JOEYVAL D | Premières impressionsUhaul is the best storage facility when it comes to customer service and working with clients. I was I'll for 3 yrs and they worked with me and let me hold/ keep my storage without taking advantage or gouging on the fees. If you have anything at istorage down the road beware they charge excessive late fees, threats and constant harrassment calls email, call, automated. If you had that one even the late fees are higher within there other locations... They don't work with you if you can't pay your stuff is auctioned even if u pay all your fees for that you don't get anything back... Fake reviews also. Uhaul has these scam places beat I. Service excellence and sensitive service. Thank you U haul for having my back!
Lisa S | Expérience généraleManager corrected a mistake effortlessly and professionally when I needed a larger unit. Very professional service.
Brenda U | Expérience généraleThank all if you. Very good staff
DORIS B | Expérience généraleThis facility is the most poorly equipped, and staffed facility I have ever been to. The staff, all the way up to Angela Boone, the store manager was unprofessional. The staff that worked there has horrible attitudes, very poor customer service skills, and lack the proper staffing and capabilities to effectively run the location for optimal business. I would not recommend this facility to anyone. If I ever need to rent a truck or use a storage facility, I'll drive in the complete opposite direction to get decent services, even if I lived next door to them. Overall rating, ZERO STARS!
Anthony H | Expérience généraleThe facilities were great! I really would like to thank all of your staff for the professionalism and outstanding customer service!
teenickia d | Expérience généraleMy storage experience was pleasant until I decided to move out. I called and informed the person who answered I was moving out of my storage unit. She did not tell me I was to begin the process of moving out on the website. The day I moved out, the office attendant wasn't very helpful. She was disinterested and not professional at all. When she was asked about where I could find a dumpster, she had no information. There should be some information for customers as to where a dumpster is located. Very inconvenient.
Allyson H | Expérience généraleFront desk staff needs more training/knowledge and to overall have better attitudes.
Kordaye W | Expérience généraleFriendly, helpful, clean
Autumn F | Premières impressionsWould have been excellent, but the price increases were not cool. That's why I decided to move out.
LAKEISHA N | Expérience généraleI made a reservation & they Rented me a unit with a lock on it, then tells me it will be 3-5 days to get my $ back or go to the uhaul on 8 mile @ evergreen and they will wave the 1rst months fee, get to evergreen uhaul & they said they have nothing to do with what Telegraph uhaul done to me & they will reserve a unit 4 this Friday 4 me😳🥺l still want my $ back, nothing to talk about but my $$$ , l did try to resolve it $ all l got was a unit reserved 4 Friday, no courtesy nothing, l will call fox 2 if my $ isn’t refunded thank u
Laranda J | Premières impressions...
Marvin K | Déménagement en ligneMy items were in storage for 4 years the facility was always clean and the staff super nice. Angela and her team deserves 5 stars you all will be missed.
theresa t | Expérience généraleWorst customer service. Had to elevar my complaint several times . The staff never checked me out and I was billed for several months automatically. Despite emails and calls . I was finally refunded but kept getting emails to pay. It it was not for the field manager this issue would not been resolved
Marco B | Expérience généraleEmployees are very rude and unhelpful Not all the employees some was very helpful
Marque D | Expérience généraleYoung lady at front desk wasn’t informative , gave wrong information, gave us the wrong storage size and had a TERRIBLE attitude.
Kordaye W | Premières impressionsThanks for having a clean and respectful facility that I feel comfortable in and,.. will recommend it to others that will maintain it as well.
Phyllis J | Premières impressionsI had to move to a larger unit the day I moved in. The transfer was done with ease but the salesperson made an error in billing. Called and spoke with Ms. Boone who corrected the error and graciously apologized. Very professional attitude.
Brenda U | Déménagement en ligneStaff was amazing and very helpful.
Racquel R | Premières impressionsMy receipt was wrong. I was charged twice on my credit card. The service was terrible and I will never do business at this branch again.
Dwayne B | Expérience généraleGreat experience with this location.
Marsha M | Expérience généraleThe manager Angela was great and her staff.. Never had issues at this location as I’ve been doing business there for years.. Always clean and smells refreshing.. Thank you all for the good customer service as always…
Shamonik W | Expérience généraleWill never do business with uhaul ever again!!
DESMONE H | Expérience généraleLoyeJoy Brown was AMAZIY
Joshua B | Premières impressionsThank you for your cleanest
Annie L | Premières impressionsI loved the staff you have there, although we had to learn to disagree when wages went up, but it was great, Angela is truly a keeper, a great personality and a wonderful approach as a leader, I’m happy with my choice and if I’m in need of a storage unit, I will surely return.
DERON M | Expérience généraleKudos to the manager Angie she took care of me over the last few years of being at her location. Very professional, helpful to the customers, and her staff. Again, she has great customer service and she should be acknowledged. Thank you Angela and keep up the great job!
latrice l | Expérience généraleThis staff is OBVIOUSLY well trained. Everyone is extremely friendly, knowledgeable and professional.
janice j | Expérience généraleThe staff were wonderful
sashanti m | Expérience généraleNon
William B | Expérience généraleStorage price a little too high
LEVALLE W | Expérience généraleGet a public transportation stop closer
franklin f | Premières impressionsThe young lady at front desk was an excellent attendant
keith l | Premières impressionsOnly thing I didn't like, price when up twice within 6 months. Over all it was great.
Rosalie L | Expérience généraleEasy access during and after hours. Clean. Well lit.
Dana K | Expérience généraleThe duration of the storage-time was good. During move-out, I experienced a problem that I am in process of addressing with Ms. Boone-Good. On the day of move-out, staff employee Ms. Farrah, was very professional!
audra w | Expérience généraleEverything about U-Haul is good as far as the storage getting in and out some of the staff was friendly. There were times that I called and was put on hold for over an hour plus. And the day of my move which was Saturday December the 2nd I tried to get a truck and was told on the 1st and the second that telegraph didn't have any trucks available. I reserve the truck through the 800 number and there. There were several trucks in the whole parking lot when I pulled up other than that it wasn't okay experience.
Charita t | Expérience généraleWill rent again in the future!
angela f | Premières impressionsBien
Dionne F | Expérience généraleAppreciate you all always!
Steven B | Premières impressionsStorage unit leaked and mold developed in many of my items
Tricia D | Expérience généraleI like U- Haul. Keep up the good work
malvina c | Premières impressionsEveryone was very helpful anytime I had an issue.The staff is a marvelous staff to work with I still recommend people to you all anytime I personally enjoyed my belongings be safe there at y'all facility. Merci
Louise M | Expérience généraleLovejoy was Awesome!! Everyone was kind. The facility was clean. We would highly recommend this facility. Thank you so much for making this move so much better! : )
TROY K | Expérience généraleI appreciate the employees at the Telegraph location. They always provide excellent customer service.
Janice J | Premières impressionsThe service was excellent from Love Joy and Clarence! Everyone was very professional and accommodating despite it being a lot of people moving at the first of the month I was well taken care of. I originally booked a smaller unit and Love Joy had an extra unit which she sold to me as well. I appreciate everything.
Joy R | Premières impressionsThe workers were very nice and kind and very considering of it being hot
LINDA F | Premières impressionsIt's not fair that I was leaving to move to Georgia I had the storage unit in Detroit for not even 7 days and they charged me a whole $160 or 70 bucks did not try to give money back on time for being in the unit or anything I believe I should get a refund of some type
Antonino n | Expérience généraleAll staff should have access to avaistirage units and trucks. I lost out to an online reservation because the staff member informed me that he didn't have access. I had to wait for the other member return from the store. The 24 hour access was not available.
RENEE C | Premières impressionsAll the worker was very nice and helpful!!!
CARLA A | Premières impressionsI did not received an advertised free lock on my unit
Deigo G | Déménagement en ligneLong lines in the office.
John R | Expérience généraleGreat service. New employee was a little slow but overall the rest of the staff and service was PERFECT!!
Sharon W | Premières impressionsAll the staff was very helpful
KAREN M | Premières impressionsPlease adjust your records , my unit was emptied on November 3, 2021, please remove the current fees added to my name I have no current outstanding balance with your Company.
KARLA M | Expérience généraleThank you for being here for my move
diana d | Expérience généraleIt was nice and clean. The staff were nice. This is me first time having to use a storage unit.
Charita t | Premières impressionsI was lost for at least about 45 minutes. Went to the office. They had somebody out there to help me. First time using a storage spin. The young lady helped me. She was very very helpful. Thank you for all All your help
LATONIC R | Premières impressionsThe manager need a attitude adjustment very rude.
sabrima d | Expérience généraleVery good place on telegraph and eight mile love the manager angels we sent a few people to her she is like fsmily n was very helpful to me especially during times I travel for ministry n prayed over people n kinda got back late she was very helpful patient n kind I appreciate people like thst n her team was kind I’m very thankful for the year I hsd it worked excellent for me I’ll definitely use you all for the future thank you so much I appreciate everything have a bless n safe Sunday u haul team n remember always put God first
sabrina w | Expérience généraleI would give 5 stars if some of the reps I spoke to after being stuck outside my storage unit for 45mins because no one gave me my access code could assist. "Saying I checked in already" I always refer people to this location.
Tanita M | Premières impressionsAvailability was great and courteous fantastic
LOTTIE K | Expérience généraleYes, thanks everyone and every thing was excellent service.
carol g | Expérience généraleThank You Everyone!
Phyllis K | Expérience généraleBest Uhaul experience and service ever! Brian, very professional and courteous.
Malik A | Premières impressionsGood Job
Roderick S | Expérience généraleThe storage room entry sliding doors rarely worked it was an inconvenience for me for 7 months this would be my last time patronizing this business.
keisha b | Expérience généraleThank you!!!
JOHN W | Expérience généraleMs Boone-Good was courteous and kind. She was attentive. Yes I recommend her to anyone.
PATRICIA M | Premières impressionsThe staff was fantastic, super informative and very helpful.
staci l | Expérience généraleEverything was fine
gary m | Expérience généraleMy unit does not have working lights. I completed to the front desk and got no help. I also emailed the general manager and she has not responded.
Timothy M | Déménagement en ligneThe Front desk person was very helpful with my erroneous phone completion. So she help me and thank you again.
habakkuk j | Premières impressionsstaff was pleasant, professional, informative and competent. Very welcoming---
Harry K | Premières impressionsVery good customer service
andre b | Premières impressionsAngela, Brian and I think Frank was absolutely excellent. Best service ever.Store 48219.
DASHAWN V | Premières impressionsThere was a little confusion on the credit card situation. By the time I park the truck and came inside to change cards they had already built the original card. And I told them beforehand I would be bringing in the business credit card
James S | Premières impressionsVery easy self store system to use. Great access. Very clean and well lit.
Dana K | Premières impressionsThe rep who assigned my storage was fantastic!
isaac h | Premières impressionsNice ladies on registers. Not enough employees through out. No place to put trash.
Sharon M | Expérience généraleI appreciated the storage unit, cleaned of the facility. This particular location has the most unpleasant, uneducated in customer service skills dealing directly with a customer I have ever experienced from U-Haul. The midage female that works in customer service has been rude and displayed very Lazy and no concern for customer care one too many times for me, she was the reason for my departure and the reason I will let others know that location don't show kindness towards their customers, not only have she show nasty disposition towards me, but I have heard others told about her Ghetto character and yet she still remain working at U-Haul and I'm sure you know who she is!!! So do you really care about the customer care or is this just routine rating? The location in Redford has Outstanding customer service and they were all young men!!! I would like to think a female would care more about how she come across but not so@ U-Haul on Telegraph between 7and 8ml
ANITA R | Expérience généraleStaff was wonderful manager Angie is wonderful
KIMBERLY Y | Expérience généraleVery helpful staff!
Eugene P | Expérience généraleAngela the manager is the greatest asset to the uhaul organization and she has trained and maintained a great crew of workers as well and i will highly recommend them to any establishment not only in the inner city but worldwide and considering i previously own 2 prominent businesses myself she has taught a lot that i have taken in and it has increased my revenue in great numbers 👌
eugene t | Expérience généraleA very pleasant experience
THADDEUS S | Expérience généraleThe lady at the counter was very nice I feel like she went above and beyond for every customer that was in the store while I was visiting
Sharee M | Premières impressionsEveryone was very polite, helpful, and patient I woul recommend this U-Haul facility. Thank you, for your help. Louise Dunn
Louise D | Expérience généraleExcellent service à la clientèle.
Neal W | Premières impressions0ne female employe was very rude and very rude very argument
frederick r | Expérience généraleOne of the staff Luv Joy was great and helpful help me plan out my storage and truck rental and she also showed compassion during my stressful time.
Erika S | Expérience généraleThe young lady who helped me was amazing! I've had a rough go of it the entire week U-Haul has messed up several orders and then I got a leaky truck and damaged property I was willing to give up on U-Haul. Then the young woman at this facility that waited on me changed my mind. She was phenomenal compassionate and extremely professional. In my mind she's due for a promotion a raise of bonus pat on the back all of that and more. She is by far the best representation of your company I have encountered in a long while. Do right by her or I will steal her from you for my company
Kathleen M | Premières impressionsI've already recommended you guys to my friends. Customer Service was beautiful, I didn't get the young lady name but she was actually supposed to be off this day. I'm glad she was there.. I made reservations for a storage unit and a truck before I came in to the store. And the person over the phone booked me for storage unit there at telegraph and 8 mile but uhaul truck at another facility.... But this young lady made sure I could get everything I needed in one stop. I thank her because it was convenient for me. I applaud her customer Service and her kindness.. She did everything by herself with no one else there helping using two and three cash registers and six people in line.
Charmaine L | Premières impressionsMs. Angela is AWESOME very experience knowledgeable made me feel better about the choice I made with my storage.!
Iniece M | Premières impressionsI needed a quick fix for a storage need and U Haul did a great job for me. I was in in less than 15 minutes over the 4th of July weekend I was only there for a few days and would definitely use them again and recommend them highly.
Marco B | Expérience généraleThank you for everything i appreciate you'll for have me for a customer
monica c | Expérience généraleMy access card did not work. The sliding glass door did not open. We had to use small door. No cart available for smaller boxes. Uneccessary extra time to unload truck on the holiday.
Carrol G | Premières impressionsI did not understand the gate situation with the card but now I know very friendly people building is clean inside and out very nice place
Shawn J | Premières impressionsAshley was truly amazing Her professionalism was superb There was also an young lady at the front counter to whom assisted me as well, she truly is a result of excellent leadership led by Ashley I am moving from one state to another and I have lost my only child by way of a drunk driver.during this most horrific time its certainly very helpful to have a good experience of transitioning during this time The world needs more people like Ashley especially for customer service and leadership Thanks
TONYA T | Premières impressionsI was very disappointed with staff when the customer befor me wasgiven a month free with out renting a trailer until the next day# 1 I couldn't rent the trailer until the next day and I was denied the first months rent because I wasn't a female. Then they refused to except my payments via phone or set up a direct payment I couldn't get there and they sold my unit because they don't answer the phone and place you on hold for 45 minutes then you can't get ahold of them or tell you to hold and never come back on the phone or just plain hang up on you and never call you back !!! Please call me back at 248 8009829 to discuss I am very disappointed I lost several thousand in my tools and I am disabled 24 years now at 53 years old they took my extra money I once lived on away disrespected me because I am not black that is racist towards me from day one the couldn't show me where my unit was when I rented my unit They were closing and refused to allow me to view it before they closed so I actually did not get the unit until the next day either
john p | Expérience généraleVery professional', helpful and friendly. Excellent service à la clientèle.
Martha C | Expérience généraleSo far, so good!
Marsha M | Déménagement en ligneEverything was !!
George M | Déménagement en ligneMy storage unit was very clean, so absolutely I would be a returning customer if need be.
Jocelyn C | Expérience généraleOver charged. No pro rated refund. Paid storage a month in advance no refund. Had trouble opening doors to access storage unit at 12 noon. Alarm kept sounding. I want my $133 returned to my account. Unprofessional location in zip code 48219 with Angela as the manager.
LaTrece C | Expérience généraleNot my unit
GEORGE K | Expérience généraleI do not recommend Uhaul at 48219. Poor business practices. Poor communication. Inconsistent information. Over billed. Storage hours not accessible and not accurate. I will not recommend this facility to anyone. Terrible customer service. Manager is not truthful nor transparent. . As of today I have not been contacted about over billing discrepancies.
LaTrece C | Premières impressionsThe manager and staff were very helpful and did everything possible to help me to understand the policies of U-haul, because I haven't ever had a storage unit before. Merci.
MICHELLE V | Expérience généraleThe facility itself was very clean it was very accessible but a couple of your workers the females are very unprofessional should have your very disrespectful
Rozilyn B | Expérience généraleThe customer service was great...
Brian R | Expérience généraleAngela is so nice and her staff are very helpful. Every time I came in, I felt like I was with family, Keep up the good work. I'm very proud of Angela, having a Black woman running things is Awesome. She has a great Spirit.
tykesha h | Expérience généraleAshley was patient and helped a lot she allowed me to view the unit before purchase , explained thoroughly the process
chieaka w | Premières impressionsThere was some communications problems ! Between me and the office staff but it was work out !!. Merci!
WANDA H | Premières impressionsI would recommend this to everyone who needs a storage facility I love they staff members they are so nice and polite.
Louise M | Premières impressions1. Wish the cost was lower. 2. Resent having to BUY that awkward, difficult to use lock. I tried to sell it back to them but was told they have hundreds of them. 3. They sold new for $10 lower the cost & make them An Option to purchase!
Deborah S | Expérience généraleAshley and Angie were wonderful! Excellent service ⭐️⭐️⭐️⭐️⭐️
TANIEL S | Premières impressionsI'm not pleased at all and will never get a storage through U-Haul again. I was moved out of my storage unit before I could ask any questions. It was the day after Christmas when I was moved out of my storage unit, The office was closed on Christmas when I purchased my unit and I had questions before I moved in it. When I called up to the office I was rudely advised that if I didn't come put my lock on my unit they will close it out. I also advised the lady over the phone that I purchased the unit on Christmas and had questions before I moved in but I couldn't ask them because they had already moved me out. I was proceeded to be put on hold for over an hour. I went into the office to find out why I was moved out my storage unit they told me they didn't have a reason in the box and they I would have to get a whole new storage unit and pay for insurance again, so I asked for my money back and I was told they didn't do refunds and that I would have to call corporate. I called customer service and they told me that, that information was wrong and they are able to give a refund but by the store manager. She tried to contact the store and nobody answered the phone I had to walk in for her to speak to the employees that were scheduled. They told me she would give me a call within three days and I received a call on Monday regarding my refund. I spoke to the manager and gave her the information. I still haven't received my refund and I know with the card I used a refund should not take this long due to it not being a major bank.
Krista A | Déménagement en ligneThanks again
monica c | Premières impressionsAshley was great with communication and customer service. The staff was professional!
eugene h | Expérience généraleExcellent
carol g | Expérience généraleThanks for providing exceptional customer service.
Sandra B | Expérience généraleExcellent staff from phone to in person, beginning to end! My expectations was over exceeded with excellence!!!
Rekina J | Expérience généraleEverything was excellent!
Amir H | Expérience généraleI submitted a moved out and put in the move out request in JULY! It is just now being approved in November. I have been receiving letters from the facility trying to charging me for rent for the past 4 months for a unit I haven't occupied since July. This is terrible.
Chalcee N | Expérience généraleI rate this cause my kids 45 inch flat screen tvs were stolen out my unit! I made a complaint and still nothing has happen. Nothing were replace! Noone has called me! & my children still doesnt have their t.v.s we finally moved into our home. Smh the day I moved my things out of storage was the day one of the employees had to cut a lock off that wasnt my original lock! The employees had no idea who cut my original lock off let alone didnt know who replace my lock. Theif nor thieves I condoned!
Toya B | Expérience généraleAwesome service and kind professionalism
Amir H | Premières impressionsClarence (pops) was very helpful and kind. I would definitely recommend Uhaul to a relative and friends.
Stephen G | Expérience généraleMade reservations for truck when I got there had smaller truck and no dolly for heavy furniture that I also reserve which prolong my moving out my storage. They charge me for 2 days instead of 1 day. Very disappointed in the overall experience.
LATANYA J | Expérience généraleConnie helped us and she is a ROCKSTAR! She had a line out the door was cool, calm, collected. She knew exactly what was going on with every single person in line and took care of them with a smile on her face. I can tell she knows that job inside and out. She deserves a raise.
Eric E | Premières impressionsI didn't like the rate hike 3-5 months into my storage contract. Other than that the experience was fine.
Jason O | Expérience généraleThis storage facility is awesome, so clean and secure, great for storing wood items , has climate control, I would absolutely recommend this place.
Nancy F | Expérience généraleGreat staff
JOE H | Premières impressionsJust waiting on the extra money to get back on my card was told it should automatically put back on
tanicqua n | Premières impressionsMy expected donated mattresses was a bad load....so we rejected them... Manager Angela Good did a great job...n we get all our trucks from your site for our charity work. Thank you B Good Director of Legacy Children's Services
Berlinda G | Expérience généraleI did my move out online and it was "pending approval" for over 3 weeks. in that 3 weeks, i got multiple notices of late payments on my unit as well as a pre-lien notice. They even sent it to my emergency contact (my mom) in the mail with her name. I called uhaul multiple times throughout that 3 week period to tell them to stop sending me notices and to finish my move out. all they could do is send a message to the manager of the store who clearly is either overworked or horrible at his job considering how long it took him to do anything about it. I was a loyal uhaul customer for all my multiple moves throughout the last couple of years but I will never be using uhaul again and will tell others of my experience.
Bailee C | Expérience généraleThank you for your discount rate, provided for renting your storage locker
janice c | Premières impressionsThe entire establishment is GHETTO and UNORGANIZED.
Dejanique A | Premières impressionsVery impress with the cleanliness of the storage area, Great customer service
ANITA R | Premières impressionsI was very happy with the Uhaul and Storage all the way. Thank you guys and i will always use you guys. I will recommend you guys to my friends and family.
Kingsley E | Expérience généraleThe staff seemed a bit confused during checkout. Many staff didn't have on mask.
Kabrielle B | Premières impressionsThe process was smooth and painless GREAT JOB GUYS! If I need storage again I will be back.
Earthel P | Expérience généraleGreat location, VERY clean and the staff was always polite and super helpful! The only recommendation would be that someone answer the phone. I was trying to set things up from a different state and couldn't reach anyone by phone, had to do everything in person with this location. Despite this hiccup I would HIGHLY recommend them for any and all storage needs.
Erin G | Expérience généraleStaff was extremely helpful and nice. Units was exceptionally clean and was above my expectations... Bathrooms needed attended to but due to the busy hours I understood how they were overlooked.
taisha t | Premières impressionsEverything went well.
Edith H | Premières impressionsThe pass key did not work for me to get into my storage area. This mishap is costing me extra miles and fuel to have to keep my things in the truck until employees can get me a key that works!! Angry!
Darius D | Premières impressionsVery nice people
haley J | Premières impressionsEvery employee was helpful and professional. The facility always smell really good and was very clean.
Sheronda S | Expérience généraleGood customer service
Jason G | Premières impressionsGreat place! I had no issues
ANGEL W | Expérience généraleGreat place to store
amethyst c | Expérience généraleExcellent service, clean, well-maintained facility
Sean B | Premières impressionsHelpful and courteous
Alexandria F | Expérience généraleS.O.
Ronald S | Expérience généraleExcellent service
LaRondo T | Premières impressionsWe were greeted by Douglas Phillips Jr. He was excellent to work with and walked me and my sister throught the units and explained the sign in process. Great working with him.
Dionne F | Premières impressionsThank u
VeRONICA W | Expérience généraleVery nice and efficient people.
ALEATHEA T | Premières impressionsGreat service fast and efficient and I got a great deal on my storage.
Martez C | Premières impressionsThe telegraph location overcharged me about 700 miles I will not recommend this location to anyone
amethyst c | Expérience généraleClean facility, great customer service
jasmanika t | Premières impressionsVery patient
TRACY R | Premières impressionsVery good teamwork
Clarence V | Premières impressionsI would like to come again only if I really had too
Tawana H | Expérience généraleDwayne is outstanding and his staff very clean office
theresa t | Premières impressionsI had multiple problems; including, having a padlock for unpaid fees due to errors by Lisa Sacra. I got several notices saying I was past due. The last two young ladies I worked with were awesome.
patricia d | Expérience généraleCustomer service was horrible. The associate that was helping me get my truck started an argument with staff and myself. It took entirely too long to get my reservation. My storage unit had dead bugs.
ASIA W | Premières impressionsExcellent service
Andre F | Premières impressionslittle bit of a wait
Rachel B | Premières impressionsGreat customer service very friendly
vincent j | Expérience généraleNo comments
sharol w | Expérience généraleGreat support staff and the facility was clean with a tooth brush, LOL,.
David M | Expérience généraleCustomer service was over the top wonderful, the young lady that helped me was truly phenomenal.
Emma H | Premières impressionsThe staff was so friendly and professional. I am very pleased with my service!
Lauren G | Premières impressionsGreat friendly service
Michael H | Expérience généralestaff was very helpful the manager Clarence was awesome
james g | Expérience généraleEveryone was professional in their area of operation.
patricia f | Premières impressionsI made a reservation, had to wait in long line, the truck was not available at the specified time, I had to wait for about an hour for someone else to return, staff was nice they tried to assist.
amethyst c | Premières impressionsIf need I would use again
andre b | Expérience généraleCustomer service was awesome
damita b | Premières impressionsAll good
darnell j | Expérience généraleEverything about my U-haul experience was fantastic! Everyone was very professional, extremely helpful and went above and beyond with the customer service even under pressure. overall great!
donna c | Expérience généraleThe Unit was clean and the facility was well maintained
latonya t | Expérience généraleThank y’all for awesome experience.
VeRONICA W | Expérience généraleClean facility. Easy to get into with ample parking.
Jonathan P | Expérience généraleWill recommend this location and will use again. Very well kept bldg.
antoinette G | Expérience généraleThe grounds, service and storage area where clean and kept. Easy to access and unload/ load. The personnel where friendly but showed almost no urgency. Nice place just give yourself plenty of time.
Sam S | Premières impressionsAfter hours door code for storage unit did not work. Kureg coffee maker did not work
brian m | Expérience généraleVery nice and clean facility, The manger Dawayne is Outstanding
theresa t | Expérience généraleThis facility is the best compared to other facilities.
roslind d | Expérience généraleEasy way to get to storage area.
yvette d | Premières impressionsThe service was great
darrel b | Expérience généraleJust to sum it up " THE BEST SERVICE I EVER RECEIVED ANYWHERE"!!! Management: EXCELLENT and VERY PROFESSIONAL!!!!!!!!!!!!!!!!! Thank You, T.M
Toni M | Premières impressionsAucun
Timothy L | Expérience généraleNice storage facility.
Neiman L | Expérience généraleThank you for the experience
Veronda G | Expérience généraleI had a positive experience
Clifette J | Premières impressionsS.O.
Linda G | Expérience généraleFriendly n quick staff. Service was great
Ashley g | Premières impressionsIt was difficult to reach a reasonable person to assist when I had a problem with my scheduled delivery. Still waiting for a call back from the manager.
JT H | Expérience généraleClean well maintained truck. Clean storage facility. Professional and polite employees. Excellent service.
LaTrece C | Premières impressionsJohn was great! He was very helpful and displayed excellent customer service! He made my experience with U- haul one again a gray one. Good luck to him in his new endeavors with the company.
Tiffany T | Premières impressionsI really liked your storage facility will use it again in the future
Gerald A | Expérience généraleThey did ok
oliviA e | Expérience généraleBien
oliviA e | Premières impressionsThe people that work their were very helpful. I had a situation that caught me off guard, they were able to help me with the situation . The staff is excellent and I really appreciate them.
roslind d | Premières impressionsYour customer service representatives are friendly, informative, and overall fantastic! Thank you, Michele
Michele M | Expérience généraleAwesome Customer Service!!
marcia t | Expérience généraleManagement & Employees were very helpful
Alonna H | Expérience généraleI ended up at this center because of service issues at the center just down the road. This crew was excellent!
Kristie I | Premières impressionsThe ENTIRE staff was very polite, courteous, helpful, and respectful. The facility was VERY VERY CLEAN!! The young lady at the front desk was so patient, concerned, and attentive. I will recommend
Louise D | Premières impressionsI will never rent a unit for storage and hopefully never have to use your company for anything. My unit was sold after I called and spoke to a worker and informed me that I was okay. Never again! ELT
ERICA T | Expérience généraleStaff wonderful and goes over and beyond to satisfy their customers.. Love the telegraph and 8 mile location
Shamonik W | Expérience généraleGreat customer service!
ANGEL W | Premières impressionsExcellent
deshone w | Expérience généraleYou. Guys. Was. Very Helpful. You. Anwers. All. Questions. And. Showered. Me. Around. And. How. To. Get. To. My. Storage. Ben. Thank. You. Very. Much
Juanita h | Premières impressionsExcellent service. Thank you.
VeRONICA W | Expérience généraleVery helpful and polite staffing
claire g | Expérience généraleI moved out of unit 11/17/18
angela k | Expérience généraleReserved a truck and approx. 1 1/2 hours after confirming reservation (while in route to location to pick up vehicle) received a call advising they could not locate the truck anywhere at that store.
Kimberly B | Réservationvery impressed with my overall treatment at this uhaul facility customer service was professional and the place was clean I was impressed with everything will use this facility again and refer others.
antoinette G | RéservationGreat people working there.
Jedadiah H | Expérience généraleThanks
ANGTOINLINA L | Expérience généraleCan the price come down a little?
Anthony T | Expérience généraleU-Haul service was efficient, fast, and true to its word. I really appreciated that. Thank you for the good workers involved in the process.
shirley j | Expérience généraleThe manager was very nice and pleasant while getting me registered. The storage is clean.
Damali M | RéservationFacility is secure, neat, clean, will lit, maintained - employees are helpful, friendly, and offer assistance when needed or required.
kimberly p | Expérience généraleThe gentleman who assisted us was excellent. We couldn't have asked for better service. He was friendly and very helpful and efficient. The facility is clean and very well kept.
elizabeth g | RéservationEveryone at this location was very nice and helpful.
Shaunte' B | RéservationMerci
Lisa F | Expérience générale8 people in line &1 clerk. I waited an hour in line to pick up a UBox. Then waited 50 more min. before we were able to leave with it because it wasn't ready.
Nicole J | Expérience généraleYou had the size storage I needed, on the day I needed it.❤️
TAMI P | Réservation*
woodrina r | Expérience généraleRonnie, Craig and DeShawn were all awesome the customer service was outstanding. I can from California to move my sister and it was all last minute. They were very understanding professional. Outstand
joycelyn m | Expérience généraleI had some problems with my delivery. But everyone was professional and helped fix everything. I would definitely recommend this facility based on the people working there.
Michael M | Expérience généraleI had no issues with staff at this facility...overall experience with Uhaul & ubox was TERRIBLE!
Derocha C | Expérience généraleThe rates were not competitive and there is no proration I moved out on the 12th and paid for the whole month.
Greggory B | Expérience généraleWhen it came down to paying my unit so it wasn’t sold at auction they let me down came in to pay but the couldn’t split the payment I went to get the payment in full cash when I got back they sold it
Christine J | Expérience généraleEverything was great!
monique m | Expérience généraleMy only complaint would be that I thought they should allow access to interior storage units later than 7pm. Place was clean, staff was nice and facilities were secure
Steven D | Expérience générale