Évaluations des clients U-Haul Moving & Storage of NW Detroit

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of NW Detroit

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

steven C. le

Évaluation :

My trailer had grass in it when I got it, returning it after hours was ridiculous I spent over 30 minutes on the link I was sent and the photo would not upload, had to call the 800 number for help.

Deshone W. le

Évaluation :

Good

Barbara B. le

Évaluation :

The employees are awesome love this location

Nicholas T. le

Évaluation :

Le client n'a pas laissé de commentaire.

BENSON D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christine O. le

Évaluation :

The customer service was unbelievable, I have never been so disrespected in all my times of renting u-Hauls before. they need to retrain their staff and accommodate their customers better. my experience was horrible, I was overcharged and called a lie in so many words.

DAN T. le

Évaluation :

keep on, keeping on. Good Job

reginald J. le

Évaluation :

certain employees do not treat the customer with respect

Adam G. le

Évaluation :

Le client n'a pas laissé de commentaire.

ashley P. le

Évaluation :

Le client n'a pas laissé de commentaire.

lauren U. le

Évaluation :

There should be signage that indicates this center only accepts Michigan licenses. It's an inconvenience to the customer to make a reservation only to arrive and discover they're unable to rent a truck because they have an out of state license.

Lequa N. le

Évaluation :

Better inventory updates. The truck in question was not available but was listed as available. Also the gas reading was not accurate

Feliciajalna F. le

Évaluation :

The mileage overcalculated on the truck vs the actual miles driven. The gas amount from the start was incorrect. No one went over the truck to inspect prior damages before leaving the store. Had to speak with management and complained to customer service or my first time bad experience.

Ellen P. le

Évaluation :

Le client n'a pas laissé de commentaire.

jasmanika t. le

Évaluation :

Clean facility, great customer service

TRACY R. le

Évaluation :

Very patient

Jessica R. le

Évaluation :

Better employees,with good customer service.

Geraldalan F. le

Évaluation :

I switched to the 19990 Telegraph location after waiting 1.5 hours frustrating hours at the 30711 Grand River location. Customer service at the Farmington location has never been good but was TERRIBLE this day, so much so I am inclined to rent elsewhere as the Telegraph location, while excellent, is out of my way.

Clarence V. le

Évaluation :

Very good teamwork

Aaron B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jamarl E. le

Évaluation :

Busy days have more than one person working the counter.

Gregory T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alishea S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey S. le

Évaluation :

Had to add water to the radiator a gallon + Had to add 3 quarts of oil The truck leaked big time lost family pictures and more

Delron W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Debraann M. le

Évaluation :

Check gas gauge, was told had gas in truck, but it didn’t had to stop and get gas before loading up.

Charles anthony J. le

Évaluation :

The man in the yard was very helpful, the people I the office made things happen quickly and they were very pleasant to work with.

Alonda J. le

Évaluation :

Excellent service provided by the staff

Christopher R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerry H. le

Évaluation :

Le client n'a pas laissé de commentaire.

VALERIE W. le

Évaluation :

The computers kept going down, making it difficult for your employees to do their in a timely manner, however they got it done as fast as they could. They all was very friendly and helpful considering it was early Saturday morning. Thanks to the staff, everything went find.

Tawana H. le

Évaluation :

I would like to come again only if I really had too

Adelbert D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory C. le

Évaluation :

Le client n'a pas laissé de commentaire.

theresa t. le

Évaluation :

Dwayne is outstanding and his staff very clean office

Lorine B. le

Évaluation :

Employees was very helpful took time to explain everything well done

Elyria L. le

Évaluation :

Truck was dirty, mileage reading was off by 40 miles to start, plus they forgot to load the dolly & furniture pads we paid for. The truck’s battery wasn’t quite charged either, kept having trouble turning on but since they drove it to me I didn’t know that until I got it home.0

Rebecca R. le

Évaluation :

Le client n'a pas laissé de commentaire.

shirley S. le

Évaluation :

Le client n'a pas laissé de commentaire.

patricia d. le

Évaluation :

I had multiple problems; including, having a padlock for unpaid fees due to errors by Lisa Sacra. I got several notices saying I was past due. The last two young ladies I worked with were awesome.

ASIA W. le

Évaluation :

Customer service was horrible. The associate that was helping me get my truck started an argument with staff and myself. It took entirely too long to get my reservation. My storage unit had dead bugs.

Andre F. le

Évaluation :

Excellent service

Rachel B. le

Évaluation :

little bit of a wait

vincent j. le

Évaluation :

Great customer service very friendly

sharol w. le

Évaluation :

No comments

David M. le

Évaluation :

Great support staff and the facility was clean with a tooth brush, LOL,.

Emma H. le

Évaluation :

Customer service was over the top wonderful, the young lady that helped me was truly phenomenal.

Lauren G. le

Évaluation :

The staff was so friendly and professional. I am very pleased with my service!

Michael H. le

Évaluation :

Great friendly service

james g. le

Évaluation :

staff was very helpful the manager Clarence was awesome

patricia f. le

Évaluation :

Everyone was professional in their area of operation.

amethyst c. le

Évaluation :

I made a reservation, had to wait in long line, the truck was not available at the specified time, I had to wait for about an hour for someone else to return, staff was nice they tried to assist.

andre b. le

Évaluation :

If need I would use again

damita b. le

Évaluation :

Customer service was awesome

darnell j. le

Évaluation :

All good

donna c. le

Évaluation :

Everything about my U-haul experience was fantastic! Everyone was very professional, extremely helpful and went above and beyond with the customer service even under pressure. overall great!

latonya t. le

Évaluation :

The Unit was clean and the facility was well maintained

VeRONICA W. le

Évaluation :

Thank y’all for awesome experience.

Jonathan P. le

Évaluation :

Clean facility. Easy to get into with ample parking.

antoinette G. le

Évaluation :

Will recommend this location and will use again. Very well kept bldg.

Sam S. le

Évaluation :

The grounds, service and storage area where clean and kept. Easy to access and unload/ load. The personnel where friendly but showed almost no urgency. Nice place just give yourself plenty of time.

brian m. le

Évaluation :

After hours door code for storage unit did not work. Kureg coffee maker did not work

theresa t. le

Évaluation :

Very nice and clean facility, The manger Dawayne is Outstanding

roslind d. le

Évaluation :

This facility is the best compared to other facilities.

yvette d. le

Évaluation :

Easy way to get to storage area.

darrel b. le

Évaluation :

The service was great

Toni M. le

Évaluation :

Just to sum it up " THE BEST SERVICE I EVER RECEIVED ANYWHERE"!!! Management: EXCELLENT and VERY PROFESSIONAL!!!!!!!!!!!!!!!!! Thank You, T.M

Timothy L. le

Évaluation :

None

Neiman L. le

Évaluation :

Nice storage facility.

Veronda G. le

Évaluation :

Thank you for the experience

Clifette J. le

Évaluation :

I had a positive experience

Linda G. le

Évaluation :

N/A

Ashley g. le

Évaluation :

Friendly n quick staff. Service was great

JT H. le

Évaluation :

It was difficult to reach a reasonable person to assist when I had a problem with my scheduled delivery. Still waiting for a call back from the manager.

LaTrece C. le

Évaluation :

Clean well maintained truck. Clean storage facility. Professional and polite employees. Excellent service.

Tiffany T. le

Évaluation :

John was great! He was very helpful and displayed excellent customer service! He made my experience with U- haul one again a gray one. Good luck to him in his new endeavors with the company.

Gerald A. le

Évaluation :

I really liked your storage facility will use it again in the future

oliviA e. le

Évaluation :

They did ok

oliviA e. le

Évaluation :

Good

roslind d. le

Évaluation :

The people that work their were very helpful. I had a situation that caught me off guard, they were able to help me with the situation . The staff is excellent and I really appreciate them.

Michele M. le

Évaluation :

Your customer service representatives are friendly, informative, and overall fantastic! Thank you, Michele

marcia t. le

Évaluation :

Awesome Customer Service!!

Alonna H. le

Évaluation :

Management & Employees were very helpful

Kristie I. le

Évaluation :

I ended up at this center because of service issues at the center just down the road. This crew was excellent!

Louise D. le

Évaluation :

The ENTIRE staff was very polite, courteous, helpful, and respectful. The facility was VERY VERY CLEAN!! The young lady at the front desk was so patient, concerned, and attentive. I will recommend

ERICA T. le

Évaluation :

I will never rent a unit for storage and hopefully never have to use your company for anything. My unit was sold after I called and spoke to a worker and informed me that I was okay. Never again! ELT

Shamonik W. le

Évaluation :

Staff wonderful and goes over and beyond to satisfy their customers.. Love the telegraph and 8 mile location

ANGEL W. le

Évaluation :

Great customer service!

deshone w. le

Évaluation :

Great

Juanita h. le

Évaluation :

You. Guys. Was. Very Helpful. You. Anwers. All. Questions. And. Showered. Me. Around. And. How. To. Get. To. My. Storage. Ben. Thank. You. Very. Much

VeRONICA W. le

Évaluation :

Excellent service. Thank you.

claire g. le

Évaluation :

Very helpful and polite staffing

angela k. le

Évaluation :

I moved out of unit 11/17/18

Kimberly B. le

Évaluation :

Reserved a truck and approx. 1 1/2 hours after confirming reservation (while in route to location to pick up vehicle) received a call advising they could not locate the truck anywhere at that store.

antoinette G. le

Évaluation :

very impressed with my overall treatment at this uhaul facility customer service was professional and the place was clean I was impressed with everything will use this facility again and refer others.

Jedadiah H. le

Évaluation :

Great people working there.

angtoinlina w. le

Évaluation :

Thanks

Anthony T. le

Évaluation :

Can the price come down a little?

shirley j. le

Évaluation :

U-Haul service was efficient, fast, and true to its word. I really appreciated that. Thank you for the good workers involved in the process.

Damali M. le

Évaluation :

The manager was very nice and pleasant while getting me registered. The storage is clean.

kimberly p. le

Évaluation :

Facility is secure, neat, clean, will lit, maintained - employees are helpful, friendly, and offer assistance when needed or required.

elizabeth g. le

Évaluation :

The gentleman who assisted us was excellent. We couldn't have asked for better service. He was friendly and very helpful and efficient. The facility is clean and very well kept.

Shaunte' B. le

Évaluation :

Everyone at this location was very nice and helpful.

Lisa F. le

Évaluation :

Thank you

Nicole J. le

Évaluation :

8 people in line &1 clerk. I waited an hour in line to pick up a UBox. Then waited 50 more min. before we were able to leave with it because it wasn't ready.

TAMI P. le

Évaluation :

You had the size storage I needed, on the day I needed it.❤️

woodrina r. le

Évaluation :

*

joycelyn m. le

Évaluation :

Ronnie, Craig and DeShawn were all awesome the customer service was outstanding. I can from California to move my sister and it was all last minute. They were very understanding professional. Outstand

Michael M. le

Évaluation :

I had some problems with my delivery. But everyone was professional and helped fix everything. I would definitely recommend this facility based on the people working there.

Derocha C. le

Évaluation :

I had no issues with staff at this facility...overall experience with Uhaul & ubox was TERRIBLE!

Greggory B. le

Évaluation :

The rates were not competitive and there is no proration I moved out on the 12th and paid for the whole month.

Christine J. le

Évaluation :

When it came down to paying my unit so it wasn’t sold at auction they let me down came in to pay but the couldn’t split the payment I went to get the payment in full cash when I got back they sold it

monique m. le

Évaluation :

Everything was great!

Steven D. le

Évaluation :

My only complaint would be that I thought they should allow access to interior storage units later than 7pm. Place was clean, staff was nice and facilities were secure