Évaluations des clients U-Haul Moving & Storage of NW Detroit

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of NW Detroit

Cote générale :

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CARLOS JAMAR H.
Évaluation :

Quick easy and the location was perfect.

David V.
Évaluation :

Long wait. Both inside the building and to get my trailer hooked up. The guy hooking up the trailer was not wearing a mask when he came up to the window or at any other point. The first trailer did not work right (jack issues?) The second trailer was full of trash. The guy did not hook it up right and the chains fell off within a mile of me leaving. I rent trailers from sunbelt rental all the time and it is a much better experience. Their rental process is far more streamlined and I spend a lot less time waiting, and they are busier facilities dealing with more complex equipment. Very disappointed in uhaul. The delays were expensive because I showed up late and I had people and equipment waiting on me. U-haul at tel-9 is much better with less staff. I recently rented from them. The CSR was faster and helped me back the trailer in during dropoff (hand signals) unlike this guy.

AARON LOUIS H.
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Le client n'a pas laissé de commentaire.

JAMES J.
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Le client n'a pas laissé de commentaire.

JUANA C.
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Le client n'a pas laissé de commentaire.

PAMELA KAY M.
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Customer service was good. Corrected what was wrong professionally. Will use again. Thank you.

teena h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LACRISSA ELIZABE W.
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Le client n'a pas laissé de commentaire.

RONALD JAMES D.
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Good place to rent a Van

BRIA ADINA L.
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Great customer service, fast and friendly. Plus they're open early!

Rolanda B.
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The passenger side mirror was very difficult to see out of because it wouldn't adjust. But overall, no issues.

TAMEKA NICOLE D.
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Everytime I'm at this location on Telegraph between 7 and 8 mile wow they're customer service is so friendly and helpful. They go out they way to make me feel appreciated. 5stars!!!

Clifette J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DARIA VASHTI P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Deborah S. | Expérience générale |
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1. Wish the cost was lower. 2. Resent having to BUY that awkward, difficult to use lock. I tried to sell it back to them but was told they have hundreds of them. 3. They sold new for $10.00 lower the cost & make them An Option to purchase!

Stephen H.
Évaluation :

Not be rude and give the customer correct information

Ural H.
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The Staff Was Extremely Helpful and Congenial!!

Johnny M.
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Le client n'a pas laissé de commentaire.

TANIEL S. | Premières impressions |
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Ashley and Angie were wonderful! Excellent service ⭐️⭐️⭐️⭐️⭐️

Krista A. | Online Move In |
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I’m not pleased at all and will never get a storage through U-Haul again. I was moved out of my storage unit before I could ask any questions. It was the day after Christmas when I was moved out of my storage unit, The office was closed on Christmas when I purchased my unit and I had questions before I moved in it. When I called up to the office I was rudely advised that if I didn’t come put my lock on my unit they will close it out. I also advised the lady over the phone that I purchased the unit on Christmas and had questions before I moved in but I couldn’t ask them because they had already moved me out. I was proceeded to be put on hold for over an hour. I went into the office to find out why I was moved out my storage unit they told me they didn’t have a reason in the box and they I would have to get a whole new storage unit and pay for insurance again, so I asked for my money back and I was told they didn’t do refunds and that I would have to call corporate. I called customer service and they told me that, that information was wrong and they are able to give a refund but by the store manager. She tried to contact the store and nobody answered the phone I had to walk in for her to speak to the employees that were scheduled. They told me she would give me a call within three days and I received a call on Monday regarding my refund. I spoke to the manager and gave her the information. I still haven’t received my refund and I know with the card I used a refund should not take this long due to it not being a major bank.

Jermaine W.
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Le client n'a pas laissé de commentaire.

CORDELL WILLIAM R.
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Le client n'a pas laissé de commentaire.

monica c. | Premières impressions |
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Thanks again

LATARSHA MARIA H.
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Le client n'a pas laissé de commentaire.

Marla P.
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Le client n'a pas laissé de commentaire.

Crystal S.
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I got my truck on 5/8th of gas return the truck on full, which I didn't have to and I was still charged for gas!

Alfonso M.
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Le client n'a pas laissé de commentaire.

Ciarra G.
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Le client n'a pas laissé de commentaire.

eugene h. | Expérience générale |
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Ashley was great with communication and customer service. The staff was professional!

RASHAWN ALLEN H.
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Le client n'a pas laissé de commentaire.

ANGELA MONIQUE M.
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I had a reservation for 9am, I did not leave out of this locationuntil 943am. It was only 1 person checking people in. If you dont have enough people to staff a location than it doesn't need to be open. Also the check engine light was on in the truck.

SANDRA ELAINE P.
Évaluation :

Perhaps having adequate staffing especially when you've reserved your uhaul. And are told just a minute several times. Especially while your movers are waiting on you. And your movers are on time and have many more scheduled moves. Powered through uhaul. Don't ever give Customer negative feedback ! When their in the wrong. It doesn't help the business. I said I'm calling corporate service lady ohhhhhhh call I'll give you their number her response. We wanted too leave but begged the movers whom were nothing but professional . Service lady also up the gas didn't match uhaul we took pictures. She only then said she'll make the difference when we return. We did but spoke too a service guy whom I explained he lol cause he knew this co - worker's non work ethic. And took.care of return of uhaul gas hike he did it in a professional manner.

CONNIE ELEATRA A.
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CONNIEANDREWS is great at her job

RONNELL LAMONT J.
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Le client n'a pas laissé de commentaire.

Elizabeth S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dewyane A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Cheryl F.
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More help at the counter, the line was long

Cynthia B.
Évaluation :

The truck's engine light was on, the service maintenance light was on, the message on the dash screen read “RR back tight tire is low, put air in now”. This was rented to me like that. The truck drove rough as if a lot of maintenance was needed. I had one load to do which was a huge donation load and was pressed for time before they closed. There was a huge miscommunication problem with the 1-800 # and the guy assisting me in the inside. Got charged twice, once by the 1-800 # and again by the inside staff person. Need to do better Uhaul!

John S.
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Le client n'a pas laissé de commentaire.

URSULA ANDREA S.
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Thanks 😊

carol g. | Expérience générale |
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Excellent

DAVID ANTHONY B.
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Le client n'a pas laissé de commentaire.

James L.
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AOK

LAURA KAYE D.
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Le client n'a pas laissé de commentaire.

NYA DALON T.
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Great job. U-Haul employees

LATICE RENEE W.
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The young lady at the counter was very professional and nice the gentleman who worked outside was nice however I didn't appreciate the fact that he smoked in my face that was beyond rude no mask just smoking while assisting me the truck I rented seat would not adjust so I was uncomfortable thee entire time I had to drive it

EVENOA L.
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There is nothing I can say that could improve the service. The personnel (Connie and both gentlemen) were very pleasant and friendly, even during the times we are in now.

Dwayne R.
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The personnel was very helpful. They made a suggestion that I found to be most needed.

VALENCIA RENEE M.
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N/A

edward M.
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Le client n'a pas laissé de commentaire.

Sandra B. | Expérience générale |
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Thanks for providing exceptional customer service.

Rekina J. | Expérience générale |
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Excellent staff from phone to in person, beginning to end! My expectations was over exceeded with excellence!!!

ADRIANA DONIELLE P.
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Le client n'a pas laissé de commentaire.

DWAYNE A.
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Le client n'a pas laissé de commentaire.

DWAYNE A.
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Le client n'a pas laissé de commentaire.

DELFREDA ALEXAND J.
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Le client n'a pas laissé de commentaire.

BRUCE MAGEE C.
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Keep up the good work

Michael O.
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Le client n'a pas laissé de commentaire.

Crystal S.
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Le client n'a pas laissé de commentaire.

LERVETRIS LYNETT C.
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Tire pressure was low when I initially got into the van and I waited in line for 20 minutes to drop the van off when I could have left the key inside the van and said something to the guy outside.

John B.
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Le client n'a pas laissé de commentaire.

GLORIA H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SHELLY ARLENE M.
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Great, helpful and knowledgeable about products...

Roger G.
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Le client n'a pas laissé de commentaire.

Amir H. | Expérience générale |
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Everything was excellent!

REGINA L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

George O.
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I found out the night before my move that I couldn't get the truck that I scheduled. It's very frustrating that I reserved my truck a few weeks before my move but U-Haul waited until the night before my move to tell me that they didn't have what I needed so I had to get a smaller truck and moving day was very stressful trying to make everything fit.

CHRISTOPHER D.
Évaluation :

I was very pleased with the customer service

Jeanine F.
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Le client n'a pas laissé de commentaire.

MARTEZ D.
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Le client n'a pas laissé de commentaire.

Ricardo W.
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Le client n'a pas laissé de commentaire.

JOHN MICHAEL C.
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Have rented trucks from this location several times. They are always busy, but they always have time to get my equipment order right. I don't like going anywhere else. They are the best!

Trei M.
Évaluation :

Never will Go to this place ever again or recommend it to anyone the people that clean the trucks are 0N there job but customer service is awful they need real management around that place and I stay right down the street and I will never go there againI got a truck two days in a row and I went up there whoever owns this place and run this place need to get there business togetherI was the second person in line and literally stood there for 30 minutes while the customer in front of me and the employer had a personal conversation for 30 minutes “Literally” like I wasn't even in line

Trei M.
Évaluation :

Rented a uhaul from this location 2 days in a row to get a truck. Ordered a dolly with the uhaul, when I got to my location it wasn't on the truck 1st day the lady in front of me in line was getting a rental truck the employee and customer had a conversation For like 30 minutes just talking about personal life like no one else was in line.They move on there own time like they don't wanna work, but I can say the people that clean the trucks are on there job!!👍🏾But customer service there is horrible! 👎🏾Second day was worst customer service than the 1st day! Need REAL MANAGEMENT! I stay up the street from this location and I will NEVER go back to that location or would not recommend anyone

ALLEN LEROY S.
Évaluation :

1) Custome Service: The General Manager, (GM) Angela or Angel, my apologies for not remembering her name. Her customer service was superb. Scale on 1 - 10, which 10 is the highest in term of satisfactory: 10 2) Equipment Availability: on 11-13-2020 (Friday) late afternoon, I visited the location to reserve a truck specifically, on 11-14-2020 (Saturday), for a 15ft or 17ft. Altho it was short notice and on Saturday, there were no trucks available in my requested size. I even inquired about 10ft, but not available. The GM suggested a Cargo Van, in which I gladly accepted. With that said, I understand that the weekend is most likely the busiest of the week for U-Haul & most customers move on the weekend. However, knowing the factors that I noted, in my humble opinion, there should have been more trucks available in the sizes requested. Especially on a Saturday. Altho the Cargo van meet my needs in terms of allowing me to store more contents in the van compared to my SUV, but I had to make 4 trips, whereas if I had the desired truck size, my trips could have been 1 or 2 trips at the most. As a suggestion, know that most consumers move on the weekends, your inventory of trucks should be more readily available. Scale of 1 - 10: 7 3) Cleanliness & Organization of Store: The lot was clean & clutter free and inventory that were on lot was neatly staged. The inside was clean, and too clutter free. I loved walking into an establishment and the store is clean & clutter free. However, the bathroom was less desirable & needed work. I wouldn't go as far to say that the men's restroom was filthy, but, however, a cleaning was definitely needed. The floor & sink was dirty and the bathroom had an odor to it. The dried urine stains on the base of the toilet was clearly visible. You could tell that the stains were not recent, hence being dried. This is what in my profession (in the restaurant manager industry) bathroom neglect. Just a suggestion, personnel should do a bathroom check, AND CLEAN IF NECESSARY, once per hour. There's nothing worse than walking into what looks like a clean environment and then go into the bathroom and the bathroom is dirty and smells of urine. In part, I'm sure thats the restaurant manager in me speaking, but it is a pet-peeve of mine; however, asking for a clean bathroom to use, from a paying customer's perspective isn't asking for a whole lot especially when the lot & inside the store is clean. Scale of 1 - 10: 6. Eventhough, the lot and the inside of the store is clean, the low score is a direct reflection of the restroom. Overall Experience on scale of 1- 10: 7.5 or 8. Thank you, Marine Corps, Veteran

Antonio G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BRANDON P.
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Truck broke down 4 times had to pay out of pocket to get back on the road

MICHAEL C.
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Le client n'a pas laissé de commentaire.

Germaine V.
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Nothing...very attentive employees

Jeffrey B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CHARLOTTE MAE R.
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Long wait at pick up and drop off.

STRAWBERRI DIAMO S.
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They were great

bewildow M.
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Le client n'a pas laissé de commentaire.

Paul H.
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Very good customer service

MORRIS J.
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Le client n'a pas laissé de commentaire.

LEONA MARIE M.
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The person that helped me was excellent.

Robert W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Maryelaine O.
Évaluation :

More help in the stores no sat

Bridget M.
Évaluation :

Everything was great! I went to the wrong location, but the employee, at the wrong location, did some things to ensure my reservation was secure at the correct location. Thank you!

Audreyhannah R.
Évaluation :

Cheree was a delight to speak with as I waited for everything to process. We had a very good experience even though we had to pick up from a different location then what we planned. Thank you!

Kennethrudolph H.
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The only problem i had was I bought my own hand truck/Dolley but noticed the zip tie on the truck dolley was broken after I unloaded the truck. It's possible it was bumped or someone placed it there to make it look like it wasn't already broken. Hope am not charge for something I didn't use.

Chalcee N. | Expérience générale |
Évaluation :

I submitted a moved out and put in the move out request in JULY! It is just now being approved in November. I have been receiving letters from the facility trying to charging me for rent for the past 4 months for a unit I haven't occupied since July. This is terrible.

WILLIAM FOLEY J.
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Le client n'a pas laissé de commentaire.

CRAIG B.
Évaluation :

Inspect vehicle better

RECHEL PERLANIA B.
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Great customer service!!!!

DERRICKRAMONE H.
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Le client n'a pas laissé de commentaire.

KARLA MICHELLE R.
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Le client n'a pas laissé de commentaire.

Telea M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

RAMONALYNN S.
Évaluation :

You need help at the front desk I was in line for one hour this morning.

NADER RAEF A.
Évaluation :

Appreciate ur service

NICOLEANNETTE G.
Évaluation :

Make it clearer that self serve returns are only after hours and have someone available to receive you when you return. Too many people were walking around and standing around but no one offered to help me with the return

Robert C.
Évaluation :

Check out can be faster

Leonard T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Toya B. | Expérience générale |
Évaluation :

I rate this cause my kids 45 inch flat screen tvs were stolen out my unit! I made a complaint and still nothing has happen. Nothing were replace! Noone has called me! & my children still doesnt have their t.v.s we finally moved into our home. Smh the day I moved my things out of storage was the day one of the employees had to cut a lock off that wasnt my original lock! The employees had no idea who cut my original lock off let alone didnt know who replace my lock. Theif nor thieves I condoned!

ORLANDO MENDEZ R.
Évaluation :

Le client n'a pas laissé de commentaire.

KAREN F.
Évaluation :

The location was impressively clean and smelled good and the staff was very accommodating! Great job!

FELICIA TYNEICE C.
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Le client n'a pas laissé de commentaire.

Robert Z.
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Le client n'a pas laissé de commentaire.

DOMINIQUE SHATYRA H.
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Le client n'a pas laissé de commentaire.

MALISSA ANN M.
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Le client n'a pas laissé de commentaire.

Amir H. | Premières impressions |
Évaluation :

Awesome service and kind professionalism

Deja G.
Évaluation :

Le client n'a pas laissé de commentaire.

NATHANIEL C.
Évaluation :

Le client n'a pas laissé de commentaire.

THERESA JOANN W.
Évaluation :

The young lady that helped us was very sweet and had great customer service

Sarah Y.
Évaluation :

Have the truck that was reserved. I had to get a smaller truck which took more trips and more time and had to pay people more.

Linda D.
Évaluation :

Everything was great, personnel great.

ROSLYN ROSHELLE A.
Évaluation :

Your assistant manager is always professional and always guarantee issues will be resolved

Mitchell D.
Évaluation :

Great service friendly people

JANAI CHANICE W.
Évaluation :

You all need to stop leaving Ashley to work alone in the mornings. She really did a wonderful job managing the volume of the customers. Her customer service skills were amazing. She literally was handling 2 customers at a time and having to answer the phones as well as manage truck issues. That's ridiculous that you don't offer your staff more support. Anywho due to the customer service I will continue to support this location but the information listed will improve my experience.

TERENCE WILLIAM- B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICK ANTOINE F.
Évaluation :

Le client n'a pas laissé de commentaire.

Ruslan D.
Évaluation :

Great job. Thank you

Chezerae R.
Évaluation :

Very helpful and quick!

KAREN ELIZABETH E.
Évaluation :

Your customer service at this location was very dry, non friendly.

VERONICA H.
Évaluation :

Great job everyone was pleasant and professional thanks so much

Stephen G. | Expérience générale |
Évaluation :

Clarence (pops) was very helpful and kind. I would definitely recommend Uhaul to a relative and friends.

LATANYA J. | Expérience générale |
Évaluation :

Made reservations for truck when I got there had smaller truck and no dolly for heavy furniture that I also reserve which prolong my moving out my storage. They charge me for 2 days instead of 1 day. Very disappointed in the overall experience.

Brian R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

thomas p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Eric E. | Premières impressions |
Évaluation :

Connie helped us and she is a ROCKSTAR! She had a line out the door was cool, calm, collected. She knew exactly what was going on with every single person in line and took care of them with a smile on her face. I can tell she knows that job inside and out. She deserves a raise.

Jason O. | Expérience générale |
Évaluation :

I didn't like the rate hike 3-5 months into my storage contract. Other than that the experience was fine.

Nancy F. | Expérience générale |
Évaluation :

This storage facility is awesome, so clean and secure, great for storing wood items , has climate control, I would absolutely recommend this place.

william s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dana H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

STANLEY ROBERT W. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Helen B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

STANLEY ROBERT W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JOE H. | Premières impressions |
Évaluation :

Great staff

tabitha r. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

tanicqua n. | Premières impressions |
Évaluation :

Just waiting on the extra money to get back on my card was told it should automatically put back on

Bryant V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Berlinda G. | Expérience générale |
Évaluation :

My expected donated mattresses was a bad load....so we rejected them... Manager Angela Good did a great job...n we get all our trucks from your site for our charity work. Thank you B Good Director of Legacy Children's Services

Bailee C. | Expérience générale |
Évaluation :

I did my move out online and it was “pending approval” for over 3 weeks. in that 3 weeks, i got multiple notices of late payments on my unit as well as a pre-lien notice. They even sent it to my emergency contact (my mom) in the mail with her name. I called uhaul multiple times throughout that 3 week period to tell them to stop sending me notices and to finish my move out. all they could do is send a message to the manager of the store who clearly is either overworked or horrible at his job considering how long it took him to do anything about it. I was a loyal uhaul customer for all my multiple moves throughout the last couple of years but I will never be using uhaul again and will tell others of my experience.

janice c. | Premières impressions |
Évaluation :

Thank you for your discount rate, provided for renting your storage locker

RENITA P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dejanique A. | Premières impressions |
Évaluation :

The entire establishment is GHETTO and UNORGANIZED.

LaChandra B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

carrie t. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ANITA R. | Premières impressions |
Évaluation :

Very impress with the cleanliness of the storage area, Great customer service

ukpai u. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

dazarene r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ameire l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kingsley E. | Expérience générale |
Évaluation :

I was very happy with the Uhaul and Storage all the way. Thank you guys and i will always use you guys. I will recommend you guys to my friends and family.

Aina M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kabrielle B. | Premières impressions |
Évaluation :

The staff seemed a bit confused during checkout. Many staff didn’t have on mask.

kimberly s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Earthel P. | Expérience générale |
Évaluation :

The process was smooth and painless GREAT JOB GUYS! If I need storage again I will be back.

Marie H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

arthur d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Erin G. | Expérience générale |
Évaluation :

Great location, VERY clean and the staff was always polite and super helpful! The only recommendation would be that someone answer the phone. I was trying to set things up from a different state and couldn’t reach anyone by phone, had to do everything in person with this location. Despite this hiccup I would HIGHLY recommend them for any and all storage needs.

Kristen A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

taisha t. | Premières impressions |
Évaluation :

Staff was extremely helpful and nice. Units was exceptionally clean and was above my expectations... Bathrooms needed attended to but due to the busy hours I understood how they were overlooked.

Edith H. | Premières impressions |
Évaluation :

Everything went well.

Darius D. | Premières impressions |
Évaluation :

The pass key did not work for me to get into my storage area. This mishap is costing me extra miles and fuel to have to keep my things in the truck until employees can get me a key that works!! Angry!

haley J. | Premières impressions |
Évaluation :

Very nice people

Sheronda S. | Expérience générale |
Évaluation :

Every employee was helpful and professional. The facility always smell really good and was very clean.

Jason G. | Premières impressions |
Évaluation :

Good customer service

ANGEL W. | Expérience générale |
Évaluation :

Great place! I had no issues

amethyst c. | Expérience générale |
Évaluation :

Great place to store

Sean B. | Premières impressions |
Évaluation :

Excellent service, clean, well-maintained facility

Alexandria F. | Expérience générale |
Évaluation :

Helpful and courteous

Ronald s. | Expérience générale |
Évaluation :

N/A

LaRondo T. | Premières impressions |
Évaluation :

Excellent service

Dionne F. | Premières impressions |
Évaluation :

We were greeted by Douglas Phillips Jr. He was excellent to work with and walked me and my sister throught the units and explained the sign in process. Great working with him.

VeRONICA W. | Expérience générale |
Évaluation :

Thank u

ALEATHEA THOMAS D. | Premières impressions |
Évaluation :

Very nice and efficient people.

Martez C. | Premières impressions |
Évaluation :

Great service fast and efficient and I got a great deal on my storage.

amethyst c. | Expérience générale |
Évaluation :

The telegraph location overcharged me about 700 miles I will not recommend this location to anyone

jasmanika t. | Premières impressions |
Évaluation :

Clean facility, great customer service

TRACY R. | Premières impressions |
Évaluation :

Very patient

Clarence V. | Premières impressions |
Évaluation :

Very good teamwork

Tawana H. | Expérience générale |
Évaluation :

I would like to come again only if I really had too

theresa t. | Premières impressions |
Évaluation :

Dwayne is outstanding and his staff very clean office

patricia d. | Expérience générale |
Évaluation :

I had multiple problems; including, having a padlock for unpaid fees due to errors by Lisa Sacra. I got several notices saying I was past due. The last two young ladies I worked with were awesome.

ASIA W. | Premières impressions |
Évaluation :

Customer service was horrible. The associate that was helping me get my truck started an argument with staff and myself. It took entirely too long to get my reservation. My storage unit had dead bugs.

Andre F. | Premières impressions |
Évaluation :

Excellent service

Rachel B. | Premières impressions |
Évaluation :

little bit of a wait

vincent j. | Expérience générale |
Évaluation :

Great customer service very friendly

sharol w. | Expérience générale |
Évaluation :

No comments

David M. | Expérience générale |
Évaluation :

Great support staff and the facility was clean with a tooth brush, LOL,.

Emma H. | Premières impressions |
Évaluation :

Customer service was over the top wonderful, the young lady that helped me was truly phenomenal.

Lauren G. | Premières impressions |
Évaluation :

The staff was so friendly and professional. I am very pleased with my service!

Michael H. | Expérience générale |
Évaluation :

Great friendly service

james g. | Expérience générale |
Évaluation :

staff was very helpful the manager Clarence was awesome

patricia f. | Premières impressions |
Évaluation :

Everyone was professional in their area of operation.

amethyst c. | Premières impressions |
Évaluation :

I made a reservation, had to wait in long line, the truck was not available at the specified time, I had to wait for about an hour for someone else to return, staff was nice they tried to assist.

andre b. | Expérience générale |
Évaluation :

If need I would use again

damita b. | Premières impressions |
Évaluation :

Customer service was awesome

darnell j. | Expérience générale |
Évaluation :

All good

donna c. | Expérience générale |
Évaluation :

Everything about my U-haul experience was fantastic! Everyone was very professional, extremely helpful and went above and beyond with the customer service even under pressure. overall great!

latonya t. | Expérience générale |
Évaluation :

The Unit was clean and the facility was well maintained

VeRONICA W. | Expérience générale |
Évaluation :

Thank y’all for awesome experience.

Jonathan P. | Expérience générale |
Évaluation :

Clean facility. Easy to get into with ample parking.

antoinette G. | Expérience générale |
Évaluation :

Will recommend this location and will use again. Very well kept bldg.

Sam S. | Premières impressions |
Évaluation :

The grounds, service and storage area where clean and kept. Easy to access and unload/ load. The personnel where friendly but showed almost no urgency. Nice place just give yourself plenty of time.

brian m. | Expérience générale |
Évaluation :

After hours door code for storage unit did not work. Kureg coffee maker did not work

theresa t. | Expérience générale |
Évaluation :

Very nice and clean facility, The manger Dawayne is Outstanding

roslind d. | Expérience générale |
Évaluation :

This facility is the best compared to other facilities.

yvette d. | Premières impressions |
Évaluation :

Easy way to get to storage area.

darrel b. | Expérience générale |
Évaluation :

The service was great

Toni M. | Premières impressions |
Évaluation :

Just to sum it up " THE BEST SERVICE I EVER RECEIVED ANYWHERE"!!! Management: EXCELLENT and VERY PROFESSIONAL!!!!!!!!!!!!!!!!! Thank You, T.M

Timothy L. | Expérience générale |
Évaluation :

None

Neiman L. | Expérience générale |
Évaluation :

Nice storage facility.

Veronda G. | Expérience générale |
Évaluation :

Thank you for the experience

Clifette J. | Premières impressions |
Évaluation :

I had a positive experience

Linda G. | Expérience générale |
Évaluation :

N/A

Ashley g. | Premières impressions |
Évaluation :

Friendly n quick staff. Service was great

JT H. | Expérience générale |
Évaluation :

It was difficult to reach a reasonable person to assist when I had a problem with my scheduled delivery. Still waiting for a call back from the manager.

LaTrece C. | Premières impressions |
Évaluation :

Clean well maintained truck. Clean storage facility. Professional and polite employees. Excellent service.

Tiffany T. | Premières impressions |
Évaluation :

John was great! He was very helpful and displayed excellent customer service! He made my experience with U- haul one again a gray one. Good luck to him in his new endeavors with the company.

Gerald A. | Expérience générale |
Évaluation :

I really liked your storage facility will use it again in the future

oliviA e. | Expérience générale |
Évaluation :

They did ok

oliviA e. | Premières impressions |
Évaluation :

Good

roslind d. | Premières impressions |
Évaluation :

The people that work their were very helpful. I had a situation that caught me off guard, they were able to help me with the situation . The staff is excellent and I really appreciate them.

Michele M. | Expérience générale |
Évaluation :

Your customer service representatives are friendly, informative, and overall fantastic! Thank you, Michele

marcia t. | Expérience générale |
Évaluation :

Awesome Customer Service!!

Alonna H. | Expérience générale |
Évaluation :

Management & Employees were very helpful

Kristie I. | Premières impressions |
Évaluation :

I ended up at this center because of service issues at the center just down the road. This crew was excellent!

Louise D. | Premières impressions |
Évaluation :

The ENTIRE staff was very polite, courteous, helpful, and respectful. The facility was VERY VERY CLEAN!! The young lady at the front desk was so patient, concerned, and attentive. I will recommend

ERICA T. | Expérience générale |
Évaluation :

I will never rent a unit for storage and hopefully never have to use your company for anything. My unit was sold after I called and spoke to a worker and informed me that I was okay. Never again! ELT

Shamonik W. | Expérience générale |
Évaluation :

Staff wonderful and goes over and beyond to satisfy their customers.. Love the telegraph and 8 mile location

ANGEL W. | Premières impressions |
Évaluation :

Great customer service!

deshone w. | Expérience générale |
Évaluation :

Great

Juanita h. | Premières impressions |
Évaluation :

You. Guys. Was. Very Helpful. You. Anwers. All. Questions. And. Showered. Me. Around. And. How. To. Get. To. My. Storage. Ben. Thank. You. Very. Much

VeRONICA W. | Expérience générale |
Évaluation :

Excellent service. Thank you.

claire g. | Expérience générale |
Évaluation :

Very helpful and polite staffing

angela k. | Expérience générale |
Évaluation :

I moved out of unit 11/17/18

Kimberly B. | Réservation |
Évaluation :

Reserved a truck and approx. 1 1/2 hours after confirming reservation (while in route to location to pick up vehicle) received a call advising they could not locate the truck anywhere at that store.

antoinette G. | Réservation |
Évaluation :

very impressed with my overall treatment at this uhaul facility customer service was professional and the place was clean I was impressed with everything will use this facility again and refer others.

Jedadiah H. | Expérience générale |
Évaluation :

Great people working there.

angtoinlina w. | Expérience générale |
Évaluation :

Thanks

Anthony T. | Expérience générale |
Évaluation :

Can the price come down a little?

shirley j. | Expérience générale |
Évaluation :

U-Haul service was efficient, fast, and true to its word. I really appreciated that. Thank you for the good workers involved in the process.

Damali M. | Réservation |
Évaluation :

The manager was very nice and pleasant while getting me registered. The storage is clean.

kimberly p. | Expérience générale |
Évaluation :

Facility is secure, neat, clean, will lit, maintained - employees are helpful, friendly, and offer assistance when needed or required.

elizabeth g. | Réservation |
Évaluation :

The gentleman who assisted us was excellent. We couldn't have asked for better service. He was friendly and very helpful and efficient. The facility is clean and very well kept.

Shaunte' B. | Réservation |
Évaluation :

Everyone at this location was very nice and helpful.

Lisa F. | Expérience générale |
Évaluation :

Thank you

Nicole J. | Expérience générale |
Évaluation :

8 people in line &1 clerk. I waited an hour in line to pick up a UBox. Then waited 50 more min. before we were able to leave with it because it wasn't ready.

TAMI P. | Réservation |
Évaluation :

You had the size storage I needed, on the day I needed it.❤️

woodrina r. | Expérience générale |
Évaluation :

*

joycelyn m. | Expérience générale |
Évaluation :

Ronnie, Craig and DeShawn were all awesome the customer service was outstanding. I can from California to move my sister and it was all last minute. They were very understanding professional. Outstand

Michael M. | Expérience générale |
Évaluation :

I had some problems with my delivery. But everyone was professional and helped fix everything. I would definitely recommend this facility based on the people working there.

Derocha C. | Expérience générale |
Évaluation :

I had no issues with staff at this facility...overall experience with Uhaul & ubox was TERRIBLE!

Greggory B. | Expérience générale |
Évaluation :

The rates were not competitive and there is no proration I moved out on the 12th and paid for the whole month.

Christine J. | Expérience générale |
Évaluation :

When it came down to paying my unit so it wasn’t sold at auction they let me down came in to pay but the couldn’t split the payment I went to get the payment in full cash when I got back they sold it

monique m. | Expérience générale |
Évaluation :

Everything was great!

Steven D. | Expérience générale |
Évaluation :

My only complaint would be that I thought they should allow access to interior storage units later than 7pm. Place was clean, staff was nice and facilities were secure

Non reviews have been submitted for this location.

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