Customer Reviews for U-Haul Moving & Storage of NW Detroit

Évaluation :

4

You guys need to give a rental more than 30 miles for a four day rental. This is ridiculous. It cost me $171 for extra mileage if I run a truck or four days at me I must be going more than 30 miles so this is a terrible experience with this mileage?

Évaluation :

3

Needs better customer service….and she should pay attention to her job and not her phone

Évaluation :

5

love doing all on my cell phone

Évaluation :

5

I forgot our saleswoman’s name but this was the second time she was there when we were there and she’s very nice and remembered us and made sure we were taken care of

Évaluation :

2

The customer representative was horrible

Évaluation :

5

The staff is friendly. This U-Haul is clean and safe!

Évaluation :

5

Very professional staff

Évaluation :

2

I was unable to complete the check in process. The app crashed. I now have two credit card transactions from U-Haul On my credit card for similar amounts with no way to view my final receipt.

Évaluation :

5

The staff was very friendly and helpful with getting a U haul truck that day when we needed it. The pace was very clean and organized. No problems with the truck Thank you for being so kind and attentive to us as the customers.

Évaluation :

1

Improve your customer service skills.Very rude,nasty,and unprofessional

Évaluation :

3

Had problems with finding the drop off box, they didn't show me where, also spent 20 minutes trying to download the app and didn't appreciate they were going to charge 20 dollars if I would've done it wrong! Crazy!

Évaluation :

1

Better customer service the first day I went the system was down took two hours to receive service for a van I reserved online then I wanted to extend my service and was denied because I’m disabled that doesn’t mean I can’t dive when I went back to extend not only was there no record of my first reservation I feel I was over charged then because I’m disabled I sent my daughter to return and ex tend the service and she was denied because I wasn’t with her and I didn’t want to be inconvenienced by a long wait again and she still was there over and hour just to be denied services I will no long rent from u haul or refer anyone to this location there is no respect for the elderly nor other people time

Évaluation :

5

Thank you! Rachel is the BEST!!!

Évaluation :

3

When you call they all ways put you on hold and they never come back to the phone and I need to talk to someone about changing my due date to work with paying my bill and I am tired of paying a late fee every month please help me out Leroy Mitchell 16605 Winston Street Detroit Michigan 48219 email address leroymitchell78@gmail.com also the phone 248-910-6728

Évaluation :

1

Get rid of the rude girl with the green hair. She swears at customers and does not try to help anyone. She made multiple people's experience rough from what I seen. Thank god for the assistant manager. She was very helpful with everything that the other girl told me couldn't be done.

Évaluation :

5

Excellent job, quickly and professionally completed, and great customer service!

Évaluation :

5

Just continue to maintain professional service and good relationships with the customers because they are your source of income.🤗

Évaluation :

1

Inform customers of the turn in procedure after store hours. I will never do business with uhaul again

Évaluation :

5

Excellent service I was very pleased with all staff members!!!😀

Évaluation :

5

More employees

Évaluation :

4

A place in need is your place in deed

Évaluation :

4

Thank you for being there.

Évaluation :

5

The seats were torn up

Évaluation :

5

Great job

Évaluation :

5

Customer service was excellent from reserving my vehicle to the return of the vehicle. I will continue to use this location for all of my future rentals. I love the Transit for smaller loads.

Évaluation :

5

staff was friendly and polite, service was outstanding. Love this location. I travel to get to them.

Évaluation :

1

The facility kept locking me out my unit even when I didn't owe a balance. They said it was because I didn't have the specific lock they wanted me to have which WASNT AVAILABLE when I first rented my unit. I was told I'd be given one, I asked twice, I got nothing. The manager there was horrible! Her attitude and communication skills were very poor! I'm shocked she works in customer service let alone holding A Managerial position! The area was never "secure." I see why I was warned not to use that particular U-Haul Storage location .

Évaluation :

3

Steering wheel was 30 % out of the regulation for acceptable play. The vehicle was at 1/4 of a tank of gas and I return it at 1/2 of a tank and was not credited for the fuel I put in atthe premium price I would have been charged. OVERALL DISPLEASED!

Évaluation :

1

Stop trying to have customers do the work of your employees! Hire after-hours security if you're concerned about theft and stop trying to gouge customers with unnecessary fees!

Évaluation :

1

I rented a 20ft truck only drove 11 miles. Went to the gas station put $10 in the tank to cover the 11 miles I drove, after I returned the truck U-Haul charged me $11 more for the return on the gas. 11 miles should not cost $20

Évaluation :

3

This was my first time ever using U-Haul as a company! I will never use them again! Rachel was nice but she didn't not check the mileage for my trucked and I was charger 64 miles when I only used 15 total

Évaluation :

1

I always had a very pleasant experience except for this last time the assistant that helped me was very rude and disrespectful. I did not appreciate that and I told her that to her face so I will not recommend anyone at this time, but I'll try again just to see what will happen. Maybe she had a bad day.

Évaluation :

4

The gas and mileage always seem to be off.

Évaluation :

5

I believe I left my keys in the U-Haul

Évaluation :

5

Your system was slow and the customer service person had to reboot the system to enter my information.

Évaluation :

5

Very courteous and respectful customer service.

Évaluation :

3

I really didn't like the customer service that I received. I didn't like the. Way the rates were either they just went up.

Évaluation :

5

Drop off time to long

Évaluation :

5

Well I would think if you had more people to answer the phone with less waiting time unless Time put on hold it would not be so frustrating. Once you do speak to someone the service is good. The equipment is good. It is just so aggravating to have to wait on the phone and then finally, only 10 % of the time you had been waiting during your weight the whole transaction was only 10 % but 90 % and waiting to be helped. Maybe if they hired more people to answer the phone or to do a transaction it will probably be better for someone to know how to work the computer and go online to do most of the work which I was explained to do so but everyone does not have a computer , or know how to register in that case other than that they were very polite. They were very helpful and I would recommend friends and family members to go to this location.

Évaluation :

4

Checking out took a little longer than expected but getting the trailer hooked up was smooth. Derek(I think that was his name) was awesome he hooked up the trailer quick and drop off/return with him was quick and efficient as well.

Évaluation :

5

Thank you for all that you have done and all the help and kindness you offer

Évaluation :

5

Great customer service and everything was smooth with the entire process from start to finish. Thank you so much 

Évaluation :

1

The customer service team was horrible never answer the call from the speaker buttons when help was needed, no one never showed me how to swipe my card so the alarm wouldn’t go off when I raised the door to my unit, there was never anyone to assist with what I needed, so again the customer service at that location sucks.

Évaluation :

2

There was ashes in the ash tray and the cab smelled like food from the previous renter They also mark on my rental agreement that the truck was half full of gas when I noticed I turned back around and informed the guy crossed the desk that the truck was empty he said he will adjust it on the computer I will check if I was charged when I dropped off the equipment. I was really disappointed with the over all professional of this experience.

Évaluation :

5

The representatives that assisted us were very helpful. They went above and beyond to assist us and we were so appreciative and thankful.

Évaluation :

5

Only complaint is the cost of the storage unit, it was expensive and seemed like it was always going up

Évaluation :

5

Very good service

Évaluation :

5

Good experience overall

Évaluation :

5

Great Staff! Everyone was super friendly and determined to help the customer out

Évaluation :

5

They were nice fast nd got me to n nd out

Évaluation :

5

Your Uhaul phone service needs to be improved. It took to many times to get through. Thanks

Évaluation :

5

Customer service was excellent!!!!

Évaluation :

5

For the team, may all Continue on working exquisitely with a positive attitude please and thank you have a good day

Évaluation :

5

Kayla was wonderful, I really appreciate her figuring all my dilemmas out, cause I’m having heart surgery in a few hours and had to hunger something’s moved by yesterday and she was a huge help, Thank You Kayla

Évaluation :

5

Fast service

Évaluation :

5

Keep up the good work

Évaluation :

5

Très bien

Évaluation :

3

The transmission on the vehicle needs to be serviced. The truck acted as if it did not want to go in gear, was very jerky, and would sway to the right for no reason. The fact that you have downloaded my driver's license is not something I liked because too many computer systems are getting hacked and you have all my information to do something in my name. There should be a phone at your establishment to take pictures so you don't have access to the customer's cell phone.

Évaluation :

5

Person helping me was friendly and helpful. Truck was ready on time, clean and in good working condition.

Évaluation :

2

I remove my storage in November I kept getting mail saying our old storage then I got mail saying you were selling my storage even though I had removed everything out of my storage in November and turned in the key. Very poor bookkeeping on your part. Never call me again.

Évaluation :

1

I had a hard time with the reps in the store. AT first I was giving the wrong truck then when I got everything the tag on the auto transport was expired by 4 years. The truck smelled like bleach wich burned my nose and faded some of my clothes. I don't recommend this place to anyone.

Évaluation :

1

Customer was not told process after getting keys to truck and was not told directions when returning.

Évaluation :

4

Very good, and way better than it was a few years back! Nothing negative to add

Évaluation :

5

Service was quick and able to quickly get my equipment is done.

Évaluation :

5

My items were kept safe, and the facility is kept clean and pest free!!

Évaluation :

5

I was satisfied with the experience. I just walked in and the process went very smoothly and the customer service was friendly and efficient from the desk to the rental lot.

Évaluation :

5

Aucun

Évaluation :

5

I can’t say nun Bad about my old team

Évaluation :

5

Excellent customer service above and beyond!!!!!!

Évaluation :

5

We rented the truck truck was on E with the fuel light on...... 😫😩

Évaluation :

4

Location is great, but instructions about drop-off were unclear.

Évaluation :

5

The Employee Davis was some great help.

Évaluation :

5

The young man that assisted me was very nice and customer friendly! I would definitely hire him to work for me!!!

Évaluation :

5

Kayla was very helpful

Évaluation :

2

Didn't give me my dolly, so I had to stop at another store during my drive. Charged me for insurance and the dolly. I never get the insurance on a trailer. Dude putting the trailer on my truck was on his phone the whole time. Very unprofessional I'll never use this location again.

Évaluation :

5

I loved using this storage and felt safe each time I went to the storage. The only complaint I have is the increase in rates that happened 3-4 times a year.

Évaluation :

1

Never sent me any notices before they start calling me a month ago, so let me know about my storage and I cannot get the money to save my things my personal information, Social Security numbers and important documents and pictures of my mother that’s no longer with me was in my storage unit The girls the manager that’s there now work with you this one acts like she owns the place

Évaluation :

3

They somehow chamy payment date from the actual date to another date so every month I was receiving late fee and lein notices and being narrated because of their mistake

Évaluation :

5

I never moved into this unit. But the manager was awesome, she said she would take care of it. I never put a lock on this until. Thank you U-Haul manager!!

Évaluation :

3

loventrice Lamar

Évaluation :

3

Gas was left on empty before i got in to do what i needed to do. Doly also was not placed in truck.

Évaluation :

5

Thank you, give that location a 10 & a raise

Évaluation :

3

Kayla was friendly and helpful. The guy was rude.

Évaluation :

2

I wouldn't recommend NOT 1 person to get an outside Unit! I had a outside Unit, my things were damaged do to excessive amount of rain!

Évaluation :

5

This is not my info. This is the wrong customer

Évaluation :

5

every on there was very nice to me and explained and helped me in a difficult time

Évaluation :

5

Facility was always secure and clean. Even the bathroom. Staff always helpful.

Évaluation :

1

The staff at that location needs to be more professional and keep their personal conversations to themselves...

Évaluation :

5

Angela the manager is the best!

Évaluation :

3

They were hard to reach after my move out but the place is good, staff there are helpful but my have been tired and some miscommunication

Évaluation :

2

Staff at this location are extremely unprofessional and lack any customer service skill that I would expect to encounter planning a move. From not answering the phone during business hours to services that are stated to be provided somehow cannot be performed. Especially with such a reputable company like U-haul I would expect satisfactory at best. Some not all of the employees at this location will be the reason I will not be returning nor referring any business. Makes the company as a whole look bad in my opinion.

Évaluation :

4

The front desks clerks are not friendly at all. Never have a smile to greet the customers and their facial expressions and tone of voice displsys that they don't like to assist you when you may have other inquiries.

Évaluation :

4

It's my 1st time using Uhaul Storage & will be the last. From the truck rental to the storage unit reservation customer service isn't the greatest nor the worst. I was able to find moving help through the Uhaul app & the service was Fantastic.

Évaluation :

1

Very unfriendly and rude contact with U-Haul employees at counter and told that I was called and contacted about billing but I never received a call or any mail person. A counter was very rude telling me that they're the person that called and I explain to them I did not have any missed calls from U-Haul, but they insisted that they called me

Évaluation :

4

Informed employees of the vehicle stalling several times. Was not compensated.

Évaluation :

5

I love the people skills that Angela has ..even when she was working solo she maintained her professionalism.

Évaluation :

5

It was good experience at this location.

Évaluation :

4

Besides them giving me the wrong storage but it was corrected immediately and I’m grateful for that

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

My move out date was 12/16/23.