Customer Reviews for U-Haul Moving & Storage of NW Detroit

2 892 évaluations

19990 Telegraph Rd   Detroit, MI 48219
(South of 8 Mile Rd)

(313) 952-9217

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(313) 952-9217

19990 Telegraph Rd
Detroit, MI 48219
(South of 8 Mile Rd)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Manuel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Logan L. 
Évaluation :
1

Claimed I stole a truck and threatened to call the police and some called posing as me to extend a rental 3 days later and then trying to charge my card $230 without calling me to inform me of this mishap

Armonte B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly D. 
Évaluation :
5

The truck was clean but it had an musky odor inside

Ronald W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ZORELL H. 
Évaluation :
1

I had a mobile pick up. I had to wait a hour because they couldn't get the key out of the lockbox

Ariel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

I love this location. And the staff were great I have to say I did like this location at first but now I love it.

Charita T. 
Évaluation :
5

Will rent again in the future!

angela f.  |  Premières impressions 
Évaluation :
3

The vehicle needed to be serviced. The 1st male attendant didn't try to put air in the tire. The second female attendant did. The app to return vehicles crashes while being used. Why not have a kiosk outside the building? Twice I have used UHaul and the app didn't allow me to submit a return using an Android cellphone.

Maurita M. 
Évaluation :
4

I didn't like walking and searching for where my vehicle was parked. Every time I rented from Uhaul the vehicle was brought to me. I didn't have to search the lot for it.

David S. 
Évaluation :
5

Nothing keep being friendly as you all was

Cara M. 
Évaluation :
5

All I can say is that I appreciated the customer service

Eugene B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyhesha H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sanford F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Z. 
Évaluation :
2

I reserved a truck when I got there there was no truck had to wait an Half an hour to get a replacement truck

Robert H. 
Évaluation :
3

I had no issue with this agency. My issue was with Uhaul (the principal).

Zachary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chana S.  |  Online Move In 
Évaluation :
1

Store gave me my equipment closer to E than what was documented

Alexis M. 
Évaluation :
5

The two associates were outstanding, but more staff is needed to operate this location during the weekend

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candus W. 
Évaluation :
1

My rental was for up to 4 days. Looking at the order confirmation, it only said two days. I called the location to make sure it was 4 days. The lady stated that their end indeed shows 4 days, & it's normal that my end only shows 2. I confirmed again my return date and she agreed. I then get a phone call while I'm at work from the same lady at uhaul 2 days later asking if everything is ok because my equipment was supposed to be returned at 10 that morning. I explained my previous conversation with her and she seemed to have an attitude after that and hung up the phone.

Carly K. 
Évaluation :
5

Great customer service. Clean facility and trucks.

Alison D. 
Évaluation :
1

When I pulled up to the location my rental was not pulled up front. It was in the very front of the building on the lawn with the cardboard sign still covering the windshield. The dolly rental was not placed in the truck. The two clerks that were there were eating Popeyes chicken in front of customers as if there was no work to be preformed. The rate of my rental for the small truck cost more than the larger size rental that I had the week before for a longer amount of hours. I'll never recommend anyone go this location. Not to mention the mirror on the truck was broken.

shanelle B. 
Évaluation :
5

Information provided on the phone as exactly what happened when I arrived...quality service by the ladies behind the desk...

dewaayne C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROLANDO DARIUS T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maya M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taneisha s.  |  Premières impressions 
Évaluation :
1

Very unprofessional location. I sat in my vehicle awaiting check in and no one came out. Although workers were outside doing other things, no one offered to assist. I then left the truck to go inside. There were 3 people iinside only one engaged with a customer. Noone offered assistance. Finally when the apparent Manager appeared she told me no one can help me if I and the keys weren't in the truck!!! Bad experience altogether ...

DAVIDKEITH E. 
Évaluation :
5

Everyone at this location was very helpful and nice

Marcus S. 
Évaluation :
3

I never received my furniture dolly and I paid for one. I just assumed it was in the truck already but it wasnt.

Shirley M. 
Évaluation :
5

Excellent customer service!

Delisa H. 
Évaluation :
5

Nothing. My experience was fantastic. First time ever having a brand new truck. Le personnel était amical et serviable.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari T. 
Évaluation :
1

Passenger door handle of truck broken, inside of back of truck dirty (not a bugdeal), and the customer service individual was rude and helped customers that came in area me after I'd been waiting in line for 10 minutes already. I'm a different race than everyone else that was there, take from that what you will. And all I needed was a key all other paperwork was done online.

Breeanna O. 
Évaluation :
4

Bien

Dionne F.  |  Expérience générale 
Évaluation :
5

Very efficient system to rent and return the truck. Everyone at this location was very helpful.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emmanuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rosalind R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS E. 
Évaluation :
5

Appreciate you all always!

Steven B.  |  Premières impressions 
Évaluation :
3

Have more than one person at the counter, and when I called I was on hold for 12 min before I gave up and drove to the location.

MONTGOMERY G. 
Évaluation :
2

Storage unit leaked and mold developed in many of my items

PATRICIA D.  |  Expérience générale 
Évaluation :
1

To whom it may concern, I had a pretty unpleasant experience with my most recent U-Haul reservation. This past weekend I had reserved a U-Haul for pick up on 10/17/22 at the Novi Feed LLC (43963 Grand River Ave, Novi, MI. 48375). When I arrived the person working there told me that they were overbooked on U-Hauls and he did not know what to do in that situation. He proceeded to call customer support and get verbally angry with the customer support rep while I was standing there. He then put the customer support rep on speaker and told her to just to figure it out with me. While the customer support rep was talking over speaker he just hung up there cal mid conversation and told me to go outside and call her direct. I told him that I wasn't sure why this was all happening and that U-Haul had allowed me to book a 15 footer at the Novi Feed location. He said he couldn't help me so I proceeded to go outside and call customer support. Customer support was able to rebook the reservation but they made me drive all the way out to Detroit to go pick up the new vehicle. I was able to get the vehicle at the Detroit location but only to find that the 10 footer they lent me had low tire pressure which I had to go and fill up myself. The whole situation caused me be to be two hours late for a family event as well. I've normally had great experiences with U-Haul but this one was uncomfortable and inconvenient. I'd like a full refund on this rental. Thank you, Mike Higgins (248) 444-3961

Michael H. 
Évaluation :
5

I like U- Haul. Keep up the good work

malvina c.  |  Premières impressions 
Évaluation :
5

Everything was excellent I wouldn't say there's anything that y'all have to do far as customer service because the girl that check me in Me In she was aexcellent and she did excellent customer service I think her name was Dominique Parker I don't know if this is her name on the bottom of this contract that I have but she was very well mannered she was polite and she made me laugh so I love working with her. Hire more ppl like her ,But over all everyone there was polite and was doing an excellent Job even with turning the U-Haul the girl that checked my paperwork and everything she she did an excellent job Also Thank you Brenda Lopez

Brenda L. 
Évaluation :
4

Customer service was quick and easy.

Roshawnda M. 
Évaluation :
4

They over charged me $ 61 said I didn't bring the gas back to were it was but I also went outside to show the lady that helped me the gas on the paper was not right. She sent me a linked to submit a picture of the gas before taking off and I did. So now I'm just saying a refund and I haven't seen it on my bank statement

Martez J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donna H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
5

Awesome customer service!!!

Tolulope S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtius S. 
Évaluation :
5

The workers are not very professional

Abdul K. 
Évaluation :
5

N.A. Exceptional, especially the Customer Care Rep.

Rita S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cora H. 
Évaluation :
1

Double charged.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheree D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacquelin S. 
Évaluation :
5

Truck was on empty gas so had go to station before using but staff was great 👍🏿

Ivory G. 
Évaluation :
4

I rented a car dolly and would recommend you all to secure the tiedowns with the chains prior to delivery for the customer when I got to my destinations my tiedowns have been dragging on the ground and if I would have known I would have wrapped them in the chains to hold them down just an idea

EVERAL S. 
Évaluation :
5

The trailer was Al little bit hard to install but overall, great experience

Rene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWASI H. 
Évaluation :
5

Everyone was very helpful anytime I had an issue.The staff is a marvelous staff to work with I still recommend people to you all anytime I personally enjoyed my belongings be safe there at y'all facility. Merci

Louise M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Konika C.  |  Expérience générale 
Évaluation :
1

Better communication in the workplace and scheduling

Ryan S. 
Évaluation :
3

Their were maintenance lights lit on the dashboard & it had an exhaust leak which made the gas burn faster.

SANOVIA S. 
Évaluation :
5

Need to get rid of the older trucks. The rental truck we used was on it "Last Leg" But I can say the staff was friendly which was a plus

Henry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jharid C. 
Évaluation :
1

I will be calling to complain. I had a awful experience with Uhaul and apparently many others have too.

JENNIFER T. 
Évaluation :
5

Lovejoy was Awesome!! Everyone was kind. The facility was clean. We would highly recommend this facility. Thank you so much for making this move so much better! : )

TROY K.  |  Expérience générale 
Évaluation :
2

Using online service, I reserved the truck Tuesday 27th Sep 2022 @farmington hills (grand river location) reservation was confirmed for Saturday, but after 15 mins received the call from the location that there is no truck available, I told her that online reservation was confirmed. but any how she referred me to telegraph location and booked me the trucked , I got a text that my reservation is confirmed, but for the sake of re-confirmation I called on the phone that was mentioned in the text , representative confirmed the reservation, but when I went to pick the truck on Saturday at telegraph location, I was told that I am overbooked , I was totally surprised that how a uhaul person @ the counter was cursing the Uhaul online reservation and was reluctant honor my reservation. Anyway I was lucky since I was very early and other person who also booked the same truck could not show up that earlier thats the reason I was awarded the truck. I feel so bad about that person cuz Uhaul online reservation system is BS , next time when I need a truck I will definitely go to the location and will have reservation .

HASSAN A. 
Évaluation :
1

Worst uhaul I ever been to in my life They allowed me to use a truck that was already reserved by someone Then didn't even want to help me out Picked up rental truck at 12 am just for it to be returned at 8Am Who moves in the middle of the damn night

Jazmin M. 
Évaluation :
4

26ft truck reserved was damaged and not available when I arrived. I ended up with a 20ft truck instead.

Osbourne R. 
Évaluation :
4

Customer service rep Ms. Farrah was polite and very helpful. Merci.

shirley T. 
Évaluation :
4

Everything was fine, just couldn't see the amount on my receipt. Customer service was good.

Tina H. 
Évaluation :
5

The employee that helped me was amazing, she was helpful and accommodating!

Kaitlyn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYL S. 
Évaluation :
5

When you are at the facility then one understands the phone call challenge that the staff faces. I did not - as a caller to arrange a schedule for my U Box - and it left me disappointed at that time. Angela runs a tight ship. Staff is knowledgeable and helpful. There is lots of activity there, but they handle it well. Only suggestion is to somehow improve the phone handling/time on hold issue. Thx!

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darryl c.  |  Expérience générale 
Évaluation :
4

The truck was very rattled and the previous renters coffee cup remained. However, pickup and registration process was fast and easy.

Darryl H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lavenya S. 
Évaluation :
1

1st my pick up location was changed at the last minute with nothing but a text notification, so i was on the phone for 30mins trying to figure that out.,at the location, workers stand around talking amongst each other, not helping. Not sure why 3 individuals are at the front desk serving no purpose. Long line with only the young lady at the desk actually working. I return my truck, no one outside to receive me, so I go inside, wait in a line which I should not have to. Same set of workers standing around having a good time. No one greeted me or asked of I needed help. Finally got to the front of the line. Told the lady what I needed, she says, “aint nobody at the return” The guy that handles returns walked out of another area. The lady says, “ u back from break”. He looked at her with disgust & proceeded to the return area. I asked her, so now what? She says , he'll help u. I've never rented a truck so I don't know the procedure. So I ask her, do I come back in for a receipt, are any additional charges going to auto post to my credit card? Before i could get it all out, she gets up & walks off. I go back outside to return & the 2 guys that were standing around chatting, having a grand ole time, follow me outside saying, all you needed was a return? I could've helped you. The other says the same thing, but then says, “nope I can't , my phone broke” I said, I stood in there for 20mins now all of a sudden you all can help! Please go back to being useless away from me. The return guy did his job, apologized for the wait, informed me of the extra charge & that I would get a receipt by email shortly after. Unfortunately I arrived while he was on break. I'm sure if he was there when I pulled up, I would not have had to deal with the imbeciles on the inside.

Precious B. 
Évaluation :
1

The staff was rude, poor disposition. The truck rode horrible on the rode, broke 2 of my lamps in uhaul. Worst experience ever.

Gia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron R. 
Évaluation :
4

Online scheduling went well, as well as, pick up and return. Had questions regarding other items the facility handles and they were quite courteous explaining what I might need.

Lyndia M. 
Évaluation :
4

This was an evening drop off. The drop off instructions were clear , but did not match what occurred when we went online to www.U-Haul.com. We locked the truck and left the key and the contract in the night drop,. Took pictures, but did not get asked to send them.

Ron G. 
Évaluation :
4

I received the worst customer service! The counter lady was very rude and unpleasant! I pray I never have to return to this location!

Shonale A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dominique P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN HAROLD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jerry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent C.  |  Expérience générale 
Évaluation :
5

The equipment was clean. However the vehicle was very loud (muffler) and the vehicle struggled on the freeway

Eugene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shari D.  |  Premières impressions 
Évaluation :
5

There is nothing that you need to do your service is excellent

BRENDA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENISE W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Konika C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shakylia S. 
Évaluation :
3

We signed up for self-serve check-out before the location opened. Luckily an employee was there checking in vehicles from the previous night, because we would have been stuck otherwise. The truck assigned to us was completely blocked in by other trucks. The employee had to get the keys to the truck behind us to move it out of our way. Also, the appliance dolly we ordered was not available - they had no appliance dollies at this location. Why were we able to rent from them if they did not have the equipment we requested? The employee told us that if we returned the truck before they closed at 5pm he would give us our $10 back for the appliance dolly.

Jennifer T. 
Évaluation :
3

Equipment was very clean but not Well maintained check engine light was on plus some type of indicator that the tire had a problem and another explanation point light was flashing

Felicia J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol Q. 
Évaluation :
5

Great staff. Well managed

kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher L. 
Évaluation :
5

I appreciate the employees at the Telegraph location. They always provide excellent customer service.

Janice J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antwon W.  |  Expérience générale 
Évaluation :
5

The service was excellent from Love Joy and Clarence! Everyone was very professional and accommodating despite it being a lot of people moving at the first of the month I was well taken care of. I originally booked a smaller unit and Love Joy had an extra unit which she sold to me as well. I appreciate everything.

Joy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianna F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desmond C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARCHETTA KAYE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonita t.  |  Expérience générale 
Évaluation :
5

The workers were very nice and kind and very considering of it being hot

LINDA FAYE K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravenamelia G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ervin C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

toyia m.  |  Expérience générale 
Évaluation :
3

It's not fair that I was leaving to move to Georgia I had the storage unit in Detroit for not even 7 days and they charged me a whole $160 or 70 bucks did not try to give money back on time for being in the unit or anything I believe I should get a refund of some type

Antonino n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLYNN REGNAY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON JEANNE T.  |  Expérience générale 
Évaluation :
1

All staff should have access to avaistirage units and trucks. I lost out to an online reservation because the staff member informed me that he didn't have access. I had to wait for the other member return from the store. The 24 hour access was not available.

RENEE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamera a.  |  Expérience générale 
Évaluation :
5

All the worker was very nice and helpful!!!

CARLA ANITA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mashala p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

casandra d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric B.  |  Expérience générale 
Évaluation :
1

I did not received an advertised free lock on my unit

Deigo G.  |  Online Move In 
Évaluation :
3

Long lines in the office.

John R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darleene T.  |  Expérience générale 
Évaluation :
5

Great service. New employee was a little slow but overall the rest of the staff and service was PERFECT!!

Sharon W.  |  Premières impressions 
Évaluation :
4

All the staff was very helpful

KAREN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAIAH T.  |  Premières impressions 
Évaluation :
3

Please adjust your records , my unit was emptied on November 3, 2021, please remove the current fees added to my name I have no current outstanding balance with your Company.

KARLA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal W.  |  Premières impressions 
Évaluation :
5

Thank you for being here for my move

diana d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRANCE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jahue W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetria L.  |  Expérience générale 
Évaluation :
5

It was nice and clean. The staff were nice. This is me first time having to use a storage unit.

Charita t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID SYLVESTER W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshalean G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deandre D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chimere T.  |  Online Move In 
Évaluation :
5

I was lost for at least about 45 minutes. Went to the office. They had somebody out there to help me. First time using a storage spin. The young lady helped me. She was very very helpful. Thank you for all All your help

LATONIC RICHELLE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jahue W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sangriaa L.  |  Expérience générale 
Évaluation :
3

The manager need a attitude adjustment very rude.

sabrima d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary S.  |  Expérience générale 
Évaluation :
4

Very good place on telegraph and eight mile love the manager angels we sent a few people to her she is like fsmily n was very helpful to me especially during times I travel for ministry n prayed over people n kinda got back late she was very helpful patient n kind I appreciate people like thst n her team was kind I’m very thankful for the year I hsd it worked excellent for me I’ll definitely use you all for the future thank you so much I appreciate everything have a bless n safe Sunday u haul team n remember always put God first

sabrina w.  |  Expérience générale 
Évaluation :
3

I would give 5 stars if some of the reps I spoke to after being stuck outside my storage unit for 45mins because no one gave me my access code could assist. "Saying I checked in already" I always refer people to this location.

Tanita M.  |  Premières impressions 
Évaluation :
5

Availability was great and courteous fantastic

LOTTIE KAY P.  |  Expérience générale 
Évaluation :
5

Yes, thanks everyone and every thing was excellent service.

carol g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBONY KAI J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tennika M.  |  Premières impressions 
Évaluation :
5

Thank You Everyone!

Phyllis K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelvin T.  |  Expérience générale 
Évaluation :
5

Best Uhaul experience and service ever! Brian, very professional and courteous.

Malik A.  |  Premières impressions 
Évaluation :
5

Good Job

Roderick S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SACHIN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iniece M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Latrice B.  |  Expérience générale 
Évaluation :
1

The storage room entry sliding doors rarely worked it was an inconvenience for me for 7 months this would be my last time patronizing this business.

keisha b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyla A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicola a.  |  Expérience générale 
Évaluation :
5

Thank you!!!

JOHN WESLEY C.  |  Expérience générale 
Évaluation :
5

Ms Boone-Good was courteous and kind. She was attentive. Yes I recommend her to anyone.

PATRICIA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darleene T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhoshanda M.  |  Premières impressions 
Évaluation :
5

The staff was fantastic, super informative and very helpful.

staci l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celisa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrie H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Piper C.  |  Expérience générale 
Évaluation :
5

Everything was fine

gary m.  |  Expérience générale 
Évaluation :
1

My unit does not have working lights. I completed to the front desk and got no help. I also emailed the general manager and she has not responded.

Timothy M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina J.  |  Expérience générale 
Évaluation :
5

The Front desk person was very helpful with my erroneous phone completion. So she help me and thank you again.

habakkuk joshua p.  |  Premières impressions 
Évaluation :
5

staff was pleasant, professional, informative and competent. Very welcoming---

Harry K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda S.  |  Expérience générale 
Évaluation :
5

Very good customer service

andre b.  |  Premières impressions 
Évaluation :
5

Angela, Brian and I think Frank was absolutely excellent. Best service ever.Store 48219.

DASHAWN VANEZ S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

porsha g.  |  Premières impressions 
Évaluation :
4

There was a little confusion on the credit card situation. By the time I park the truck and came inside to change cards they had already built the original card. And I told them beforehand I would be bringing in the business credit card

James S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique w.  |  Expérience générale 
Évaluation :
5

Very easy self store system to use. Great access. Very clean and well lit.

Dana K.  |  Premières impressions 
Évaluation :
5

The rep who assigned my storage was fantastic!

isaac h.  |  Premières impressions 
Évaluation :
4

Nice ladies on registers. Not enough employees through out. No place to put trash.

Sharon M.  |  Expérience générale 
Évaluation :
1

I appreciated the storage unit, cleaned of the facility. This particular location has the most unpleasant, uneducated in customer service skills dealing directly with a customer I have ever experienced from U-Haul. The midage female that works in customer service has been rude and displayed very Lazy and no concern for customer care one too many times for me, she was the reason for my departure and the reason I will let others know that location don't show kindness towards their customers, not only have she show nasty disposition towards me, but I have heard others told about her Ghetto character and yet she still remain working at U-Haul and I'm sure you know who she is!!! So do you really care about the customer care or is this just routine rating? The location in Redford has Outstanding customer service and they were all young men!!! I would like to think a female would care more about how she come across but not so@ U-Haul on Telegraph between 7and 8ml

ANITA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRACIE L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHUN N D.  |  Expérience générale 
Évaluation :
5

Staff was wonderful manager Angie is wonderful

KIMBERLY YVETTE R.  |  Expérience générale 
Évaluation :