Customer Reviews for U-Haul Moving & Storage of NW Detroit

2087 évaluations

19990 Telegraph Rd   Detroit, MI 48219
(South of 8 Mile Rd)

(313) 952-9217

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(313) 952-9217

19990 Telegraph Rd
Detroit, MI 48219
(South of 8 Mile Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I did not understand the gate situation with the card but now I know very friendly people building is clean inside and out very nice place

shawn j.  |  Premières impressions 
Évaluation :
5

Ashley was truly amazing Her professionalism was superb There was also an young lady at the front counter to whom assisted me as well, she truly is a result of excellent leadership led by Ashley I am moving from one state to another and I have lost my only child by way of a drunk driver.during this most horrific time its certainly very helpful to have a good experience of transitioning during this time The world needs more people like Ashley especially for customer service and leadership Thanks

TONYA T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erika S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwayne W.  |  Premières impressions 
Évaluation :
1

I was very disappointed with staff when the customer befor me wasgiven a month free with out renting a trailer until the next day# 1 I couldn't rent the trailer until the next day and I was denied the first months rent because I wasn't a female. Then they refused to except my payments via phone or set up a direct payment I couldn't get there and they sold my unit because they don't answer the phone and place you on hold for 45 minutes then you can't get ahold of them or tell you to hold and never come back on the phone or just plain hang up on you and never call you back !!! Please call me back at 248 8009829 to discuss I am very disappointed I lost several thousand in my tools and I am disabled 24 years now at 53 years old they took my extra money I once lived on away disrespected me because I am not black that is racist towards me from day one the couldn't show me where my unit was when I rented my unit They were closing and refused to allow me to view it before they closed so I actually did not get the unit until the next day either

john p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanekia C.  |  Expérience générale 
Évaluation :
3

The van was dirty and had a smell like horse maneuver

Nakishia W. 
Évaluation :
3

I did not appreciate having to use up 5-6 miles (that I had to ultimately pay for) to immediately go to the gas station to put gas into such a large vehicle that could have cut off on me because it was that far into the EMPTY area.

Teka N. 
Évaluation :
1

I reserved a vehicle 48 hours before I needed it. Got there and there was no key in there. Had to contact customer service, eventually they located another vehicle almost an hour after my intended reservation and I was almost stopped from getting the rental at the latter location which took more time explaining to the staff there

OLUWADARE ADEDAYO A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

torrie l.  |  Expérience générale 
Évaluation :
5

I've ben going to this location for years and as always everyone is very nice and helpful never had any issues with a truck at all I will continue to come here thanks so much.

YOLANDA DEMIL W. 
Évaluation :
5

The representatives were very helpful and patient.

JEANNIE DOLORES W. 
Évaluation :
5

In Cincinnati, the location I selected did not have the tow dolly available I requested. I received a call the day before which said I was all set, which was not the case. In the future, a phone call confirming the deal we struct should confirm the deal we struck. Luckily my brother visited me so he could drive my car, but we lost 4 hours of bonding time because U-Haul promised what it could not deliver. Thankfully a center in Detroit had a tow-dolly so I could spend some time with my dad, but still, we had to flex to make it work. The U-Haul in Wisconsin was convenient, friendly, and I felt they cared about my business. They informed me I should have gotten a 50 $rebate for the mistake, which the Cincinnati did not. In summary Wisconisin/ Detroit U-Haul: good, Cincinnati/ National U-Haul: bad.

BRYCE E. 
Évaluation :
5

I do not believe anything can be done to improve for the next customer, as it couldn't get any better. I had the best experience I've encountered renting a moving vehicle. Each associate that I dealt with was very patient, informational and understanding. I will return to this location next time and will be sure to recommend friends and family. Why can't I give ten stars?!

katelyn C. 
Évaluation :
5

I don't know. Everything was great!

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD ALLEN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tikia B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline D. 
Évaluation :
5

The staff at this location was very personable and welcoming.

LaSherie D. 
Évaluation :
1

Gave away my truck to someone else. Put me in a truck that was beat up and dirty with an 1/8 tank of gas and said they would charge me 30 $if I brought it back under a quarter tank.

Codey B. 
Évaluation :
5

Very professional', helpful and friendly. Excellent service à la clientèle.

Martha C.  |  Expérience générale 
Évaluation :
4

Very informative and nice

ERNEST DEMILLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene R. 
Évaluation :
5

So far, so good!

Marsha M.  |  Online Move In 
Évaluation :
4

I had a pretty good experience, but it seemed like they were overwhelmed and disorganized. I booked online and checked in and everything, but I had to wait 30 minutes before being seen. Additionally, there were no U-Haul moving blankets, no utility dollies, and no furniture dollies. Additionally, the truck I was given was parked in the middle and I could not get out without assistance from another team member.

Jonathan S. 
Évaluation :
5

It has very good

JAMES MINOR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmeika A. 
Évaluation :
1

Was dishonest about gas mileage and charged me an additional 60 $.

JIMMY I. 
Évaluation :
1

Better customer service better equipment as far as the 26 foot both managers were very rude customers were complaining bout the 26 foot truck that it has problems I was told that it will be inspected when they come but they put it back in circulation bad customer service bad equipment

Rayshon B. 
Évaluation :
4

More service reps in the office

DAVID P I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chelinda M.  |  Expérience générale 
Évaluation :
5

Everything was !!

George M.  |  Online Move In 
Évaluation :
5

My storage unit was very clean, so absolutely I would be a returning customer if need be.

Jocelyn C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janlynn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ko Nsha m.  |  Premières impressions 
Évaluation :
2

Check out the brakes on the truck I rented recently they are low

BARBARA ANN C. 
Évaluation :
5

I think the only improvement would be is to tell the customer they pay mileage up front, but they were great. Would use them again, no problem

DAVID WAYNE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tawana b.  |  Premières impressions 
Évaluation :
1

Over charged. No pro rated refund. Paid storage a month in advance no refund. Had trouble opening doors to access storage unit at 12 noon. Alarm kept sounding. I want my 133 $returned to my account. Unprofessional location in zip code 48219 with Angela as the manager.

LaTrece C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P.  |  Premières impressions 
Évaluation :
5

My visit was very satisfactory. No changes needed

Kai M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madah M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karmel W.  |  Expérience générale 
Évaluation :
5

Everything was good

Yolanda T. 
Évaluation :
2

Not my unit

GEORGE K.  |  Expérience générale 
Évaluation :
1

Hire a better receptionist she was very rude I was in shock to how rude she was VERY UNPROFESSIONAL!!!

LADORIAN KIERRE L. 
Évaluation :
4

There were many folks picking up trucks at the same time so potentially stagger pickup times to better manage flow of people.

Jacqueline N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

johnny m.  |  Expérience générale 
Évaluation :
1

I do not recommend Uhaul at 48219. Poor business practices. Poor communication. Inconsistent information. Over billed. Storage hours not accessible and not accurate. I will not recommend this facility to anyone. Terrible customer service. Manager is not truthful nor transparent. . As of today I have not been contacted about over billing discrepancies.

LaTrece C.  |  Premières impressions 
Évaluation :
4

N.D.

DeAndre C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Risa R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline J. 
Évaluation :
5

Everything was ready at my rental time. I didn't have any problems. I was able to sign in and drive away.

Sandria L. 
Évaluation :
5

Process to rent was complicated for the person inside to handle.

JAMES JACOB B. 
Évaluation :
4

At end of Transaction Uhaul was very helpful, professional and courteous thank you Angela

LaTrece C. 
Évaluation :
4

This location knows how to handle business - even when I brought them a mess of a situation due to a bunch of mistakes from a neighborhood dealer in another state. The assistant manager, Ashley, was very kind, apologetic, and helpful. She reimbursed us for charges we never should have accumulated in the first place (due to the other location's mistake). I highly recommend this location if you want U-haul business done right!

Emma C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA DANELLE H. 
Évaluation :
5

Good people trustworthy people is what companies need . Seems like everyone loves their jobs. Have a great weekend

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRED EARL R. 
Évaluation :
5

I wouldn't change a thing. My cashier was so nice and friendly. She greeted me with a smile and so personable. ❤❤

Valerie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neshele G.  |  Expérience générale 
Évaluation :
1

The return process sucks

TERRANCE LAMAR Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA CHARISE H. 
Évaluation :
5

You guys were great!

DeAndre C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAUREANJERMAINE A. 
Évaluation :
5

Did a great job.

CHARLIE ELIJAH H. 
Évaluation :
1

Bad smell

JESSICA LATRICE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valyncia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALETHEA DENISE H. 
Évaluation :
5

The manager and staff were very helpful and did everything possible to help me to understand the policies of U-haul, because I haven't ever had a storage unit before. Merci.

MICHELLE VERNICE A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tommie R. 
Évaluation :
1

Make sure y'all not over charging people CUZ I WAS OVER CHARGED

CRYSTAL MIGNON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHYLISHA ANDRYNE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Betty L. 
Évaluation :
5

I never received the furniture pads that I paid for.

CECIL RAY H. 
Évaluation :
2

It is 24 hours later and I didn't receive a receipt. Your employee stated that if I paid by a debit/credit card I would have my receipt emailed to me. I still haven't receive my receipt.

KATRINA ELISE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIRIAMLARETTA R. 
Évaluation :
5

Great place to rent from. Every employee was helpful and smiling!

RANDALL SCOTT W. 
Évaluation :
1

I made a reservation for a Uhaul truck on 8 mile between Evergreen and Southfield Fwy and when I arrived to pick up the truck I was told that I was left a voicemail telling me to pick up from another location. I never got the voicemail. Once I got to the new location where I was told to go pick up the truck (9 Mile and Telegraph) I was told that they were out of trucks and could not service me. I eventually found a truck at the 8 mile and Telegraph location and they were fast and friendly. There was no apology at neither one of the 2 stores for delaying my time by a hour. Please make sure locations have trucks before over booking.

MARTEZ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY W. 
Évaluation :
2

It took me almost an hour at this store. During the walk-around of the truck the pictures of the truck look as if they have never been updated. The pictures showed a newer truck with no damage at all. The first truck they tried renting me had extremely bent and broken skirting, dented bumpers and the graphics on the sides of the truck were all torn and peeling off. Which I could've dealt with until after about 10 mins of taking pics of the sides and rear of the truck. Once I got to taking pics of the front of the truck I noticed that it didn't even have a right turn signal assembly, it was broken off the truck completely. So I had to go back inside and inform them of the damage to the truck. After informing manager of the damage to the truck she swapped my truck out for another one and was given another truck that looked almost the same condition besides it had both turn signals. After 10 more minutes of updating pics of damage (so I wouldnt be charged) for damage I didn't do I finally left the lot with the truck. Once on Telegraph rd I noticed the front suspension was a little loose so I just made sure to take it slow and drive cautiously to avoid pot holes etc. I finally got to my customers house(2hours late) and couldn't back the truck in their driveway because the power steering unit wasn't working properly so I had to load the truck from the street. I returned the truck during my rental period and informed the employee checking in trucks that the power steering wasn't working properly, the front suspension was loose and that I overfilled the gas to make sure I wasn't charged a service fee of 35 and 4,5gallon and his only response to me was" where he marks the tank is where the next customers trip starts". He had nothing to say about the truck functioning improperly. All in all the ladies in the office were helpful and courteous but the upkeep condition of the trucks are subpar. Also, I've been driving commercial trucks for 17years. I've clocked near a million miles and the 49 miles I drove this uhaul was the worst experience with uhaul I have ever had(mechanically)

Timothy R. 
Évaluation :
4

Not much but when a handicap person walking with a cane comes in maybe you could bring the vehicle up to the building. Don't have them walking to where the vehicle is parked in the lot.

LORENZO JUAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERITA Y. 
Évaluation :
5

The facility itself was very clean it was very accessible but a couple of your workers the females are very unprofessional should have your very disrespectful

Rozilyn B.  |  Expérience générale 
Évaluation :
5

Nothing the personal and service was great.

RICHARD EARL N. 
Évaluation :
1

Seeing it's COVID season I decided to get u-haul through your app. I selected the option to pick up the vehicle myself. Went through all the prompts on your app and finally got to the step to grab the key from the safety box. As I was punching in the code to retrieve the key. A u-haul employee walked up to me and demanded to see what I was doing. She then made me show her my phone to see what I had on there. She then proceeded to open the safety box herself, telling me only she can retrieve the key and then grabbed the key at which point I got annoyed and told her she was wrong to have grabbed my key (CONSIDERING WE ARE STILL IN A PANDEMIC) and I had chosen to use the "pick it up myself" option. I told her she wasn't supposed to intervene or even walk upto me without a mask and grabbing my keys. At which point she proceeded to curse me out. This was the worst customer experience ever and I will not be using u-haul again at this location or any other for that matter.

UMAIR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMIL NOLAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEQUINA TEKEA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarmaine C.  |  Expérience générale 
Évaluation :
1

The Cashier/attendant didn't bother to look in my direction as I tried to complete the transaction. She was not friendly and was talking to the other attendants while waiting on me. When I finally got the keys to the truck it was not clean. It had a cardboard visor still in the windshield. There was only 1/4 tank of gas in the truck when I received the keys. When I returned the truck, I filled it with the 1/4 tank of gas I was given and I was still charged for gas. I will not rent from this location again. I will not recommend this location to anyone and I will strongly consider options other than Uhaul in the future.

ZAID D. 
Évaluation :
1

The Cashier/attendant didn't bother to look in my direction as I tried to complete the transaction. She was not friendly and was talking to the other attendants while waiting on me. When I finally got the keys to the truck it was not clean. It had a cardboard visor still in the windshield. There was only 1/4 tank of gas in the truck when I received the keys. When I returned the truck, I filled it with the 1/4 tank of gas I was given and I was still charged for gas. I will not rent from this location again. I will not recommend this location to anyone and I will strongly consider options other than Uhaul in the future.

ZAID D. 
Évaluation :
5

Thanks

Kevin S. 
Évaluation :
5

Staff are always welcoming and friendly

neshele G. 
Évaluation :
4

The UHAUL truck smelled like stale cigars/cigarettes and anyone that has respiratory issues it would take their breathe away.If it wasn't an emergency situation for me I wouldn't have taken the vehicle.

Nicolei M. 
Évaluation :
5

Great location friendly staff.

MILTON GLENN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLANDO DARIUS T. 
Évaluation :
4

Let your customer know that the E85 fuel can be mixed with regular fuel

ROBERT J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HASSAN ALI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH H. 
Évaluation :
5

This location was short staffed but still helpful. I recommend that they make sure that the vehicle is maintenance well in advanced not while the customer is there. Because the customer is on a time limit.

URSULA COLLETTE T. 
Évaluation :
2

I felt the rep was unprofessional and has a lack if customer service

CARRIE LYNN E. 
Évaluation :
1

When we picked the u-haul up the engine light was in and the oil light was on . The mechanic at u-haul put 8 qts of oil in it to get it full , the u-haul had the worst when alignment I've ever felt driving a vehicle and it smelled horribly of cigarettes I would not recommend this location at all if my life depended on it

STEVEN JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tarra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN MARIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAYLE ILENE G. 
Évaluation :
1

On top of being rude in general during our truck rental process, the manager would not honor what the phone customer service promised for the storage unit we reserved. I was told twice my 1st month would be free. U-Haul records calls so that could easily be confirmed since I knew exactly when I called. We left & tried customer service on the phone again, which after 40minutes on hold said there was nothing they could do (untrue as they could have applied a credit). So after the terrible experience, I went with a slightly more expensive storage company who didn't have a first month free but much better service. I wonder if people do math in these situations? For the length of time I'm probably storing items they would have made 15-18 times the value of 1 free month. During these times, if I'm spending upwards of 3 000 $somewhere, I want to at least like the business. It's worth it to spend more with a smaller company who values my patronage. I'm an event producer so I move & store things frequently. This is the 3rd strike for U-Haul & they'll never see my money again.

Danaeya J. 
Évaluation :
4

Omar mbacké

OMAR ABDOURAHMAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danette C W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Nothing good service

randy C. 
Évaluation :
4

Allow customers without a credit cars to get uhaul and put a little love into there trucks

BRIAN CAMERON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
4

The person who checks vehicles in can be nicer

Latisha E. 
Évaluation :
1

I was asked if I wanted insurance I told the lady at the counter no she charged me anyway for it and told me right away she did it by accident and that she would Reimburse me when I dropped the truck off. I dropped the truck after hours and called once they opened and was told they couldn't do that and the dirk was knew and didn't know why she was talking about and she should have fixed it before I left. But how is that my fault I said no I didn't want it and guess what didn't need it. I know it's not allot of money but it's money I didn't want or need to spend

JAMES MICHAEL C. 
Évaluation :
1

You can learn to calculate the mileage accurately by not telling you to drop off and have some employee tell you that you don't need to go in , you'll get a receipt if you use a credit card when we all know that's the only way to reserve a vehicle .

Shirley B. 
Évaluation :
4

Need more check out Help

KENNITH LEE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID ALLEN G. 
Évaluation :
5

The customer service was great...

Brian R.  |  Expérience générale 
Évaluation :
1

More staff needed !!! Only one staff at front desk ,she had to leave the office and go outside to deal with a customer meanwhile there were six of us in line and more coming in!! My reservation was at 10 am we did not get served until around 11am! The lady was very professional in handling the situation but she needed more hands on deck!

Darius D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence E. 
Évaluation :
5

Get new trucks

kim M. 
Évaluation :
5

I didn't get my deposit back for the trailer

DMARCO JAMES R. 
Évaluation :
1

Car too old and not maintained at all. Mirrors button is broken and no way to fix them. Attendant didnt provide any helpful info

Mohamed N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY ANISE L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WAYNE MCARTHUR C. 
Évaluation :
5

Angela is so nice and her staff are very helpful. Every time I came in, I felt like I was with family, Keep up the good work. I'm very proud of Angela, having a Black woman running things is Awesome. She has a great Spirit.

tykesha h.  |  Expérience générale 
Évaluation :
5

Ashley was patient and helped a lot she allowed me to view the unit before purchase , explained thoroughly the process

chieaka w.  |  Premières impressions 
Évaluation :
4

There was some communications problems ! Between me and the office staff but it was work out !!. Thank you !

WANDA H.  |  Premières impressions 
Évaluation :
5

I would recommend this to everyone who needs a storage facility I love they staff members they are so nice and polite.

Louise M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teena h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifette J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

evelyn y.  |  Premières impressions 
Évaluation :
4

1. Wish the cost was lower. 2. Resent having to BUY that awkward, difficult to use lock. I tried to sell it back to them but was told they have hundreds of them. 3. They sold new for 10,00 $ lower the cost & make them An Option to purchase!

Deborah S.  |  Expérience générale 
Évaluation :
5

Ashley and Angie were wonderful! Excellent service ⭐️⭐️⭐️⭐️⭐️

TANIEL S.  |  Premières impressions 
Évaluation :
2

I'm not pleased at all and will never get a storage through U-Haul again. I was moved out of my storage unit before I could ask any questions. It was the day after Christmas when I was moved out of my storage unit, The office was closed on Christmas when I purchased my unit and I had questions before I moved in it. When I called up to the office I was rudely advised that if I didn't come put my lock on my unit they will close it out. I also advised the lady over the phone that I purchased the unit on Christmas and had questions before I moved in but I couldn't ask them because they had already moved me out. I was proceeded to be put on hold for over an hour. I went into the office to find out why I was moved out my storage unit they told me they didn't have a reason in the box and they I would have to get a whole new storage unit and pay for insurance again, so I asked for my money back and I was told they didn't do refunds and that I would have to call corporate. I called customer service and they told me that, that information was wrong and they are able to give a refund but by the store manager. She tried to contact the store and nobody answered the phone I had to walk in for her to speak to the employees that were scheduled. They told me she would give me a call within three days and I received a call on Monday regarding my refund. I spoke to the manager and gave her the information. I still haven't received my refund and I know with the card I used a refund should not take this long due to it not being a major bank.

Krista A.  |  Online Move In 
Évaluation :
5

Thanks again

monica c.  |  Premières impressions 
Évaluation :
4

Ashley was great with communication and customer service. The staff was professional!

eugene h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewyane A.  |  Premières impressions 
Évaluation :
4

Excellent

carol g.  |  Expérience générale 
Évaluation :
5

Thanks for providing exceptional customer service.

Sandra B.  |  Expérience générale 
Évaluation :
5

Excellent staff from phone to in person, beginning to end! My expectations was over exceeded with excellence!!!

Rekina J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA H.  |  Expérience générale 
Évaluation :
5

Everything was excellent!

Amir H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Expérience générale 
Évaluation :
2

I submitted a moved out and put in the move out request in JULY! It is just now being approved in November. I have been receiving letters from the facility trying to charging me for rent for the past 4 months for a unit I haven't occupied since July. This is terrible.

Chalcee N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Telea M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard T.  |  Expérience générale 
Évaluation :
2

I rate this cause my kids 45 inch flat screen tvs were stolen out my unit! I made a complaint and still nothing has happen. Nothing were replace! Noone has called me! & my children still doesnt have their t.v.s we finally moved into our home. Smh the day I moved my things out of storage was the day one of the employees had to cut a lock off that wasnt my original lock! The employees had no idea who cut my original lock off let alone didnt know who replace my lock. Theif nor thieves I condoned!

Toya B.  |  Expérience générale 
Évaluation :
5

Awesome service and kind professionalism

Amir H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERENCE WILLIAM- B.  |  Premières impressions 
Évaluation :
5

Clarence (pops) was very helpful and kind. I would definitely recommend Uhaul to a relative and friends.

Stephen G.  |  Expérience générale 
Évaluation :
3

Made reservations for truck when I got there had smaller truck and no dolly for heavy furniture that I also reserve which prolong my moving out my storage. They charge me for 2 days instead of 1 day. Very disappointed in the overall experience.

LATANYA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas p.  |  Expérience générale 
Évaluation :
5

Connie helped us and she is a ROCKSTAR! She had a line out the door was cool, calm, collected. She knew exactly what was going on with every single person in line and took care of them with a smile on her face. I can tell she knows that job inside and out. She deserves a raise.

Eric E.  |  Premières impressions 
Évaluation :
4

I didn't like the rate hike 3-5 months into my storage contract. Other than that the experience was fine.

Jason O.  |  Expérience générale 
Évaluation :
5

This storage facility is awesome, so clean and secure, great for storing wood items , has climate control, I would absolutely recommend this place.

Nancy F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY ROBERT W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY ROBERT W.  |  Premières impressions 
Évaluation :
5

Great staff

JOE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tabitha r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S.  |  Premières impressions 
Évaluation :
5

Just waiting on the extra money to get back on my card was told it should automatically put back on

tanicqua n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant V.  |  Expérience générale 
Évaluation :
5

My expected donated mattresses was a bad load....so we rejected them... Manager Angela Good did a great job...n we get all our trucks from your site for our charity work. Thank you B Good Director of Legacy Children's Services

Berlinda G.  |  Expérience générale 
Évaluation :
1

I did my move out online and it was "pending approval" for over 3 weeks. in that 3 weeks, i got multiple notices of late payments on my unit as well as a pre-lien notice. They even sent it to my emergency contact (my mom) in the mail with her name. I called uhaul multiple times throughout that 3 week period to tell them to stop sending me notices and to finish my move out. all they could do is send a message to the manager of the store who clearly is either overworked or horrible at his job considering how long it took him to do anything about it. I was a loyal uhaul customer for all my multiple moves throughout the last couple of years but I will never be using uhaul again and will tell others of my experience.

Bailee C.  |  Expérience générale 
Évaluation :
5

Thank you for your discount rate, provided for renting your storage locker

janice c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENITA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M.  |  Expérience générale 
Évaluation :
1

The entire establishment is GHETTO and UNORGANIZED.

Dejanique A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaChandra B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carrie t.  |  Premières impressions 
Évaluation :
5

Very impress with the cleanliness of the storage area, Great customer service

ANITA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ukpai u.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dazarene r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ameire l.  |  Expérience générale 
Évaluation :
5

I was very happy with the Uhaul and Storage all the way. Thank you guys and i will always use you guys. I will recommend you guys to my friends and family.

Kingsley E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aina M.  |  Expérience générale 
Évaluation :
3

The staff seemed a bit confused during checkout. Many staff didn't have on mask.

Kabrielle B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kimberly s.  |  Expérience générale 
Évaluation :
5

The process was smooth and painless GREAT JOB GUYS! If I need storage again I will be back.

Earthel P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur d.  |  Expérience générale 
Évaluation :
4

Great location, VERY clean and the staff was always polite and super helpful! The only recommendation would be that someone answer the phone. I was trying to set things up from a different state and couldn't reach anyone by phone, had to do everything in person with this location. Despite this hiccup I would HIGHLY recommend them for any and all storage needs.

Erin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen A.  |  Expérience générale 
Évaluation :
4

Staff was extremely helpful and nice. Units was exceptionally clean and was above my expectations... Bathrooms needed attended to but due to the busy hours I understood how they were overlooked.

taisha t.  |  Premières impressions 
Évaluation :
5

Everything went well.

Edith H.  |  Premières impressions 
Évaluation :
2

The pass key did not work for me to get into my storage area. This mishap is costing me extra miles and fuel to have to keep my things in the truck until employees can get me a key that works!! Angry!

Darius D.  |  Premières impressions 
Évaluation :
5

Very nice people

haley J.  |  Premières impressions 
Évaluation :
5

Every employee was helpful and professional. The facility always smell really good and was very clean.

Sheronda S.  |  Expérience générale 
Évaluation :
5

Good customer service

Jason G.  |  Premières impressions 
Évaluation :
5

Great place! I had no issues

ANGEL W.  |  Expérience générale 
Évaluation :
5

Great place to store

amethyst c.  |  Expérience générale 
Évaluation :
5

Excellent service, clean, well-maintained facility

Sean B.  |  Premières impressions 
Évaluation :
5

Helpful and courteous

Alexandria F.  |  Expérience générale 
Évaluation :
4

S.O.

Ronald s.  |  Expérience générale 
Évaluation :
5

Excellent service

LaRondo T.  |  Premières impressions 
Évaluation :
5

We were greeted by Douglas Phillips Jr. He was excellent to work with and walked me and my sister throught the units and explained the sign in process. Great working with him.

Dionne F.  |  Premières impressions 
Évaluation :
5

Thank u

VeRONICA W.  |  Expérience générale 
Évaluation :
4

Very nice and efficient people.

ALEATHEA THOMAS D.  |  Premières impressions 
Évaluation :
5

Great service fast and efficient and I got a great deal on my storage.

Martez C.  |  Premières impressions 
Évaluation :
1

The telegraph location overcharged me about 700 miles I will not recommend this location to anyone

amethyst c.  |  Expérience générale 
Évaluation :
5

Clean facility, great customer service

jasmanika t.  |  Premières impressions 
Évaluation :
5

Very patient

TRACY R.  |  Premières impressions 
Évaluation :
5

Very good teamwork

Clarence V.  |  Premières impressions 
Évaluation :
5

I would like to come again only if I really had too

Tawana H.  |  Expérience générale 
Évaluation :
5

Dwayne is outstanding and his staff very clean office

theresa t.  |  Premières impressions 
Évaluation :
1

I had multiple problems; including, having a padlock for unpaid fees due to errors by Lisa Sacra. I got several notices saying I was past due. The last two young ladies I worked with were awesome.

patricia d.  |  Expérience générale 
Évaluation :
1

Customer service was horrible. The associate that was helping me get my truck started an argument with staff and myself. It took entirely too long to get my reservation. My storage unit had dead bugs.

ASIA W.  |  Premières impressions 
Évaluation :
5

Excellent service

Andre F.  |  Premières impressions 
Évaluation :
4

little bit of a wait

Rachel B.  |  Premières impressions 
Évaluation :
5

Great customer service very friendly

vincent j.  |  Expérience générale 
Évaluation :
5

No comments

sharol w.  |  Expérience générale 
Évaluation :
5

Great support staff and the facility was clean with a tooth brush, LOL,.

David M.  |  Expérience générale 
Évaluation :
5

Customer service was over the top wonderful, the young lady that helped me was truly phenomenal.

Emma H.  |  Premières impressions 
Évaluation :
5

The staff was so friendly and professional. I am very pleased with my service!

Lauren G.  |  Premières impressions 
Évaluation :
5

Great friendly service

Michael H.  |  Expérience générale 
Évaluation :
4

staff was very helpful the manager Clarence was awesome

james g.  |  Expérience générale 
Évaluation :
5

Everyone was professional in their area of operation.

patricia f.  |  Premières impressions 
Évaluation :
3

I made a reservation, had to wait in long line, the truck was not available at the specified time, I had to wait for about an hour for someone else to return, staff was nice they tried to assist.

amethyst c.  |  Premières impressions 
Évaluation :
5

If need I would use again

andre b.  |  Expérience générale 
Évaluation :
5

Customer service was awesome

damita b.  |  Premières impressions 
Évaluation :
5

All good

darnell j.  |  Expérience générale 
Évaluation :
5

Everything about my U-haul experience was fantastic! Everyone was very professional, extremely helpful and went above and beyond with the customer service even under pressure. overall great!

donna c.  |  Expérience générale 
Évaluation :
5

The Unit was clean and the facility was well maintained

latonya t.  |  Expérience générale 
Évaluation :
5

Thank y’all for awesome experience.

VeRONICA W.  |  Expérience générale 
Évaluation :
4

Clean facility. Easy to get into with ample parking.

Jonathan P.  |  Expérience générale 
Évaluation :
5

Will recommend this location and will use again. Very well kept bldg.

antoinette G.  |  Expérience générale 
Évaluation :
3

The grounds, service and storage area where clean and kept. Easy to access and unload/ load. The personnel where friendly but showed almost no urgency. Nice place just give yourself plenty of time.

Sam S.  |  Premières impressions 
Évaluation :
4

After hours door code for storage unit did not work. Kureg coffee maker did not work

brian m.  |  Expérience générale 
Évaluation :
5

Very nice and clean facility, The manger Dawayne is Outstanding

theresa t.  |  Expérience générale 
Évaluation :
5

This facility is the best compared to other facilities.

roslind d.  |  Expérience générale 
Évaluation :
5

Easy way to get to storage area.

yvette d.  |  Premières impressions 
Évaluation :
4

The service was great

darrel b.  |  Expérience générale 
Évaluation :
5

Just to sum it up " THE BEST SERVICE I EVER RECEIVED ANYWHERE"!!! Management: EXCELLENT and VERY PROFESSIONAL!!!!!!!!!!!!!!!!! Thank You, T.M

Toni M.  |  Premières impressions 
Évaluation :
5

Aucun

Timothy L.  |  Expérience générale 
Évaluation :
5

Nice storage facility.

Neiman L.  |  Expérience générale 
Évaluation :
3

Thank you for the experience

Veronda G.  |  Expérience générale 
Évaluation :
5

I had a positive experience

Clifette J.  |  Premières impressions 
Évaluation :
5

S.O.

Linda G.  |  Expérience générale 
Évaluation :
5

Friendly n quick staff. Service was great

Ashley g.  |  Premières impressions 
Évaluation :
1

It was difficult to reach a reasonable person to assist when I had a problem with my scheduled delivery. Still waiting for a call back from the manager.

JT H.  |  Expérience générale 
Évaluation :
5

Clean well maintained truck. Clean storage facility. Professional and polite employees. Excellent service.

LaTrece C.  |  Premières impressions 
Évaluation :
5

John was great! He was very helpful and displayed excellent customer service! He made my experience with U- haul one again a gray one. Good luck to him in his new endeavors with the company.

Tiffany T.  |  Premières impressions 
Évaluation :
5

I really liked your storage facility will use it again in the future

Gerald A.  |  Expérience générale 
Évaluation :
3

They did ok

oliviA e.  |  Expérience générale 
Évaluation :
5

Bien

oliviA e.  |  Premières impressions 
Évaluation :
5

The people that work their were very helpful. I had a situation that caught me off guard, they were able to help me with the situation . The staff is excellent and I really appreciate them.

roslind d.  |  Premières impressions 
Évaluation :
5

Your customer service representatives are friendly, informative, and overall fantastic! Thank you, Michele

Michele M.  |  Expérience générale 
Évaluation :
5

Awesome Customer Service!!

marcia t.  |  Expérience générale 
Évaluation :
5

Management & Employees were very helpful

Alonna H.  |  Expérience générale 
Évaluation :
5

I ended up at this center because of service issues at the center just down the road. This crew was excellent!

Kristie I.  |  Premières impressions 
Évaluation :
5

The ENTIRE staff was very polite, courteous, helpful, and respectful. The facility was VERY VERY CLEAN!! The young lady at the front desk was so patient, concerned, and attentive. I will recommend

Louise D.  |  Premières impressions 
Évaluation :
1

I will never rent a unit for storage and hopefully never have to use your company for anything. My unit was sold after I called and spoke to a worker and informed me that I was okay. Never again! ELT

ERICA T.  |  Expérience générale 
Évaluation :
5

Staff wonderful and goes over and beyond to satisfy their customers.. Love the telegraph and 8 mile location

Shamonik W.  |  Expérience générale 
Évaluation :
5

Great customer service!

ANGEL W.  |  Premières impressions 
Évaluation :
5

Excellent

deshone w.  |  Expérience générale 
Évaluation :
5

You. Guys. Was. Very Helpful. You. Anwers. All. Questions. And. Showered. Me. Around. And. How. To. Get. To. My. Storage. Ben. Thank. You. Very. Much

Juanita h.  |  Premières impressions 
Évaluation :
5

Excellent service. Thank you.

VeRONICA W.  |  Expérience générale 
Évaluation :
5

Very helpful and polite staffing

claire g.  |  Expérience générale 
Évaluation :
3

I moved out of unit 11/17/18

angela k.  |  Expérience générale 
Évaluation :
1

Reserved a truck and approx. 1 1/2 hours after confirming reservation (while in route to location to pick up vehicle) received a call advising they could not locate the truck anywhere at that store.

Kimberly B.  |  Réservation 
Évaluation :
5

very impressed with my overall treatment at this uhaul facility customer service was professional and the place was clean I was impressed with everything will use this facility again and refer others.

antoinette G.  |  Réservation 
Évaluation :
5

Great people working there.

Jedadiah H.  |  Expérience générale 
Évaluation :
5

Thanks

angtoinlina w.  |  Expérience générale 
Évaluation :
5

Can the price come down a little?

Anthony T.  |  Expérience générale 
Évaluation :
5

U-Haul service was efficient, fast, and true to its word. I really appreciated that. Thank you for the good workers involved in the process.

shirley j.  |  Expérience générale 
Évaluation :
5

The manager was very nice and pleasant while getting me registered. The storage is clean.

Damali M.  |  Réservation 
Évaluation :
5

Facility is secure, neat, clean, will lit, maintained - employees are helpful, friendly, and offer assistance when needed or required.

kimberly p.  |  Expérience générale 
Évaluation :
5

The gentleman who assisted us was excellent. We couldn't have asked for better service. He was friendly and very helpful and efficient. The facility is clean and very well kept.

elizabeth g.  |  Réservation 
Évaluation :
2

8 people in line &1 clerk. I waited an hour in line to pick up a UBox. Then waited 50 more min. before we were able to leave with it because it wasn't ready.

Nicole J.  |  Expérience générale 
Non reviews have been submitted for this location.

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