Évaluations des clients U-Haul Moving & Storage of Oakwood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Oakwood

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Alexa H. le

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24/7 access was more complicated than waiting for store to open Requested an appliance dolly, though a regular furniture dolly was in the truck making our moving experience much more complicated than it should have been Requested 12 furniture pads, only 6 furniture pads were in truck

William D. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

Roy G. le

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Krystalline Willams - hang on to her at all costs. She is a terrific employee, at least customer service wise and knowledge, mentoring, and training one witnesses that she displays to other employees

Zareda S. le

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Le client n'a pas laissé de commentaire.

Tobyas B. le

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Glad you guys could help me on such a short notice. Equipment was clean can I brought it back the same way! Thanks again

Jerry C. le

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Le client n'a pas laissé de commentaire.

Judith M. le

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Service reps were very friendly.

bonney I. le

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I didn't know this location was open on Sunday. This was so quick and painless.

Johnathon C. le

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No ac. Terrible customer service. Rude staff.

JOAN T. le

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Great customer service.

Nancy L. le

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He needs more employee support. Someone to answer the phone during busy times.

JOHN B. le

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AJ and his team are the BEST!

Mary Jo C. le

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The manager at this location always goes above and beyond to accommodate my needs. This last rental was a little complicated and she took the time and effort to understand my situation and worked it out for my situation. Even better than I anticipated.!

Jennifer N. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Employee was rude. Remember who the customer is because they can spend there hard earned money anywhere.

Joanna M. le

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Le client n'a pas laissé de commentaire.

Eva P. le

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The drop off location was within minutes from my home and the the associate was very kind and professional.

Fern R. le

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Le client n'a pas laissé de commentaire.

Rick M. le

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The service guy was excellent. Very friendly and knowledgeable. He took time to show me the unit and how to access the unit after hours. I’ve never had customer service like this at any UHaul business

Kenneth N. le

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Le client n'a pas laissé de commentaire.

Ricky K. le

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I rented a trailer and the back was full of gravel. I don’t mean the cab was full, it was just figurative, but there was a lot of dirt in the rear. Overall the experience was favorable.

James E. le

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Le client n'a pas laissé de commentaire.

Debra R. le

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Le client n'a pas laissé de commentaire.

Gary L. le

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Another employee or two would speed things up

Roy G. le

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Good fortune is when you have an employee such as Krystalline who knows the business, knows the computer systems, and knows how to provide customer service while being business-like and handling all.

Roy G. le

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Krystalline is an angel to this location. You are fortunate to have an employee such as her. She's wonderful.

Tristan T. le

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Le client n'a pas laissé de commentaire.

Steven K. le

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Le client n'a pas laissé de commentaire.

Ashley R. le

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Halls were always dirty w/ dirt, dust, and dead bugs. Metal door holder was always loose or broken. I think these were all easy fixes that were shared several times w/ staff & management.

JOHN B. le

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Great; would use over and over and over again!

Steve R. le

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Le client n'a pas laissé de commentaire.

Marsha B. le

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The clerk who assisted me presented himself with minimal professionalism. He exhibited very little people skills. I was thoroughly confused by the entire process mainly because the pick-up location clerk continued to quote different prices than did the people who scheduled the truck. Even after allowing him to speak with the scheduling center (jasmine) on speaker phone, he continued to express that the price I was quoted was incorrect. The experience was terrible and I would not recommend that location, 4211 Mcever Road, Oakwood, GA, to anyone. I left the location initially because of a quote he gave me and had to drive back there after leaving to pick up the truck because I was afraid of having to pay a price that he quoted me. I drove to the location from Cornelia, GA to have endured that terrible treatment. Please take a moment to train that individual on people skills, professionalism, and learning the details of his position. Thank you.

Christopher F. le

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Le client n'a pas laissé de commentaire.

MONTGOMERY T. le

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Le client n'a pas laissé de commentaire.

Gerald J. le

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Le client n'a pas laissé de commentaire.

Loretta W. le

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The staff didn’t seem knowledgeable about my rental. They didn’t want to take the time to properly check me in. The area is hard and confusing to get into.

Sarah E. le

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Everything was great during pickup. Dropping off was a complete nightmare. We were turned away from 4 different u-hauls that would not take our trailer. Our 8 month old son was upset from the time it took driving around at rush hour just to try to find other facilities.

Danielle C. le

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Le client n'a pas laissé de commentaire.

Jonathan E. le

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A few weeks ago I did not have access to the loading dock because there were storage boxes stack in front of it. This was extremely inconvenient as I had one day off to get into my unit, Unacceptable

Dan G. le

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The staff was very helpful and courteous. The storage in Oakwood was actually to small. But the staff invited us to go the Buford and use one of their new storage. It was perfected for our needs.

Phil S. le

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it took two hours to drop off a small trailer and unload my furniture into a U-Haul box. the staff was completely overwhelmed by the number of customers.

Phil S. le

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I took two (2) hours to drop off a small trailer and transfer my furniture to a U-Haul box. The staff was completely overwhelmed with the number a customers present and acted as if normal.

Kandiz M. le

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They might need people on staff on the weekends

Rebecca M. le

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The lady that waited on me was EXCELLENT. She was happy, friendly and very helpful. I would recommend all my friends in need of your service to come to your store.

lurline r. le

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The young man was not pushy, he told me to look at the size storage and see which size would fit my needs. He was so courteous and the storage bins are clean and cool.

Priscilla D. le

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Moving has been an overwhelming experience but u-haul has made the transition from one state to another much easier .

Bozena s. le

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Excellent customer service, excellent product! Thank you!

john e. le

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Very good experience

Girl S. le

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Great customer service. Very helpful

SHIRLEY B. le

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Customer service is excellent. I had a problem using my pass card but the problem was immediately resolved. I will ,if I ever have the need for another storage unit, return to this U-Haul location.

RICKY R. le

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The girl who rented us a truck needs to learn how to do reservations correctly. Luckily, I double checked my reservation. She had scheduled it on the wrong day. That would have been disasterous!

pat o. le

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Your facility work well for me and I would recommend it to my friends

George T. le

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Absolute terrible experience moved my stuff out of the storage unit in May and still was charged for three months over 600.00 called numerous times and told them that my stuff was out still charged ..

John H. le

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Very helpful staff, they explain everything well

Edna R. le

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Assess should be easier, storage trucks should not block entrance too storage buildings.

gregory w. le

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Great U-Haul I will always recommend this establishment to anyone.

Dwayne L. le

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The day I went there the staff was new and wasn't fully trained to be there alone. I was told that along with my rental of the truck that I also got one month free storage. and that didn't happen.

Robert A. le

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The U-Haul facility in Mira Mesa (Origin) & in Oakwood (Destination) were both excellent. The staff at both locations were very helpful.

Scott K. le

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Got tired of the constant phone calls and letters for payment. Rent was a high for the storage space I had.