UHaul was originally reserved to be picked up at the Buford Mall of Georgia location. As I'm standing in line for pickup, I am told that pickup was changed to Oakwood location due to engine failure on reserved truck. I then had to pay gas/mileage for a rental that was 15 miles away from originally reserved location. This also delayed my moving schedule due to a further pickup. Customer service was not very understanding. Very INAPPROPRIATE situation that could have been organized more effectively. I was given 50 $for uHaul's â€˜reservation guarantee'; however, this does not make up for the major inconvenience it caused. I will reconsider who I use for moving next time.Bradley S.
Moving Truck Rental in Oakwood, GA at U-Haul Moving & Storage of Oakwood
Pour nous contacter
Oakwood, GA 30566
(On the corner of Mundy Mill Rd and McEver Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Oakwood, GA 30566
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
As long as you keep the gentleman that helped me when I rented it and. the gentleman that checked it in they did a great job ðŸ‘ðŸ‘ðŸ‘STANLEY D.
The service was excellent. However the truck had no ac and it was 90 outside.JOANNE M.
The staff was very helpful and efficient. They made it very easy to do business with them! Will rent from this location whenever necessary in the future.KRISTEN R.
Vehicle was perfect, easy reservation, pick up and return processCHRISTOPHER C.
While this location was absolutely amazing I was very disappointed in the fact that my original trailer was given a way out from underneath me and my card was charged for that trailerKimberly B.
Check in staff there was excellent, professional and friendly. I was hooked up and on my way inside 10 minutes.ERIC T.
The pick up and drop off locations were fine. The truck was great. However, I don't understand the purpose of reserving trucks and equipment several weeks before online when the result is getting passed to 3 places. I finally found a pick up location I hadn't tried and a truck available that wasn't the same size I reserved and more money. Your locations in Gainesville, GA really are just first come first serve. It makes no sense to offer reservations for trucks and equipment when they don't mean anything.MATTHEW H.
No chair to sit in at this location. While waiting for the agent to finish taking a break I guess. 2 employees, 2 customers. I ALMOST fell out. I ended up sitting on a stack of of Boxes. I can't imagine if there had been more customers. We had a guaranteed reserved 26 footer but had to walk up the hill to get the truck. Bad management. Why couldn't one employee get the truck while we waited to get served. Just Bad management.William B.
Absolutely terrible customer service. They stay glued to their cell phones and don't care what you need. Uhaul as a whole is great, but this location needs almost an entire new staff. Jason Biggers was the one I dealt with on moving day. Ignored any and all questions I had and could care less if I was prepared for my move.RYAN K.
Your on-line customer service as well as your phone customer service - both are poor. I could not make it to my original booking time and because I was driving I needed to talk with a representative. I stayed on hold 32 minutes before I decided to quit. I then tried your 1-800 number. Same thing. I made it to my destination and was able to input all my information in order to change my pick-up time. I hit next and started getting the â€œcircle of deathâ€ (buffering). I was kicked off and received a message about the site going down for maintenance. I was finally able to get to my intended store where the manager was able to accommodate me with the change. Always great to talk with someone in person. Your on-site manager was excellent.Pedro M.
Jacob made the transaction easy and fast. Truck worked perfectly. This location makes everything so easy. I would recommend anyone to use this location for awesome service!THOMAS C.
The employees are very helpful and courteous. Very impressive crew. Would use again and have before.ANTHONY M.
Good service,Dennis R.
Return on line check in process next to impossible. Needs to be much easier for customers returning after hours.Timothy W.
We did not want the blankets or hand truck. However it was in the truck, by the door taking up valuable packing space. These items should not be included if they were not purchased!JENNIFER F.
The first truck brought out for me had water in floor. When that was pointed out to them they quickly brought another truck around.julia J.
Helpful and courteous employeesGregory B.
Great service pickup and returnJAMES W.
Better signage to the check in locationRUSSELL L.
You guys sent me a bill for an amount and keep charging my credit card other fees without my consent or approval I had use other locations never had this issue beforeROSIE P.
The customer service was excellent and very friendly. Tom Talbot Oakwood, GACHARLES T.
This location is always awesome. I tried to reserve from here online and it said they didnt have a 26ft so they sent me to the skelton road in gainesville location. I got there this morning at 7 and the man was so rude. While holding gis cigarette I asked him where my truck was and he said he had no idea. I asked him why he didn't call me and let me know. He said its not his 1st priority and thru his hands up. Ill never go there. I need my $50 guarantee and he didnt help me with that either. Please talk woth this man so he doesnt treat other customers like this. I called the oakwood uhaul location and Jacob answered and luckily said he had 1. He was so nice and knowledgeable. Please award him.. My number is 678-698-7450Matthew E.
Customer service skills were incredible. The product was available and in good condition.Tracy L.