Customer Reviews for U-Haul Moving & Storage of Oakwood

Évaluation :

2

N.D.

Évaluation :

5

More friendly staff…a smile and hello goes a long way.

Évaluation :

1

Most rude customer service I've ever experienced. Large location has no signage to tell you which of many doors to go to for drop off. Beirut ally no parking for customers or equipment and almost no turnaround or backup space with a trailer.

Évaluation :

5

Thanks

Évaluation :

5

I rented the Cargo Van to transport then unloaded. Really like the use of dollies and the sliding doors when open. Thank you!!!

Évaluation :

2

I rated so low for the location because on a Saturday morning you only have 1 person running the whole store. So when we arrived two other people are there literally searching for someone to help them! Very disappointing!!

Évaluation :

5

It was a lot of brown dirt and dust on the dashboard the truck ran great it was a really nice truck but you could tell it hadn't been cleaned in a long time. But it didn't affect my experience. It was a quick and easy painless rental got done what I needed to get done and they got me out of there really fast when I was finished. ⭐⭐⭐⭐⭐ for sure!

Évaluation :

3

Requested a 17' box truck. When I arrived, the truck that was prepared has a box storage area was only 14' in length. The manager was very busy (as labor supply issues are difficult right now), and had to wait close to 30 minutes to retrieve the truck. When I questioned about the size difference, manager simply read the dimensions of a 17' truck from the computer terminal, instead of actually inspecting the vehicle that had been prepared. Not to delay my way any longer I simply took the 14' box truck. I am not sure if a “17' truck” actually means the box is 17' in length or not, but it felt a bit misleading. Either I got the wrong size truck, or was charged for a larger truck. It is what it is.

Évaluation :

5

Yup, they had what I needed and were very helpful.

Évaluation :

1

PRICING DECEPTION AND POOR MAINTENANCE MONITORING. I reserved a cargo van for an extended mileage furniture move at $79/day including 100 miles and $0,29/mi. thereafter. The only cargo van available when I arrived had a bad tire, which had not been noticed by the store. Because they could not fix it on the spot, I was offered a box truck for the same price as the cargo van. The first box truck offered did not have functioning A/C vents, also not noticed by the store until I pointed them out. Finally, the second box truck turned out to be fully functional. The process of finally getting a properly functioning vehicle took over an hour, putting me well behind schedule and into the heart of Atlanta rush hour on both ends of my trip. Then, despite being assured by the person who reserved and rented me the truck that I would AUTOMATICALLY be charged the $79/day, $0,29/mile rate after returning the vehicle - regardless of the standard local trip pricing printed on the order sheet (also confirmed by U-Haul customer service) - this store charged me $230 in excess of the agreed-upon rate, which I learned only the next day because they were closed by the time I returned the vehicle (but well within my rental time limit) due to my delayed start. The store's manager has failed to correct the pricing despite a phone call and two separate emails over the five days since my rental. This is unethical and unacceptable.

Évaluation :

2

I was charged for 2 days and only had it for 7 hours

Évaluation :

1

Owners are not polite or nice to work with. They called me pressing me to return saying they had to have to unit back for somebody else the next day. I told them I would hurry up and try to get back as early as possible (even though they didn't need the unit back that afternoon). Even though I got the unit back a few hours before they closed, they charged me an entire extra day. They wouldn't take into consideration the fact that I had to wait in line a long time when I went there to pick up. Owners at other U-Haul locations are much more friendly to work with. The owners even argued in front of customers about personal issues with other family members. I won't go back to this location.

Évaluation :

5

Drop off at night closing hours so no personnel

Évaluation :

5

I had a great experience moving from Oakwood, Ga to Fl using U Haul services. The 15 foot truck ride smooth on I-75 and and was in a very good condition.

Évaluation :

1

Had reservations for 5/30. Never contacted me. When we arrived we were told they didn't have a truck. They told us to come back at 7am on 5/31. Truck had less then 3/4 of tank gas when I brought it back it was 3/4 full and now they are charging me a surcharge for gas? No way! Never will I rent from them again.

Évaluation :

5

Trailers need a younger jack.

Évaluation :

3

Only one person available on a busy holiday weekend. Awaited in line for an hour and :25 minutes just to get truck. A/C in truck didn't work, but after all of this the price was still the same. Unacceptable.

Évaluation :

5

The cargo area leaked water on my daughters moving items. . I told them about the leak. Thanks

Évaluation :

4

Try and be sure the inside is clean and sanitized. It was very dusty, dirty and sticky inside.

Évaluation :

4

The box truck's AC didn't work at all!!

Évaluation :

5

Can not think on anything

Évaluation :

5

Very pleasant and easy process

Évaluation :

1

Make your online systems accurate so that there's no confusion on what trucks can and can't make one way trips.

Évaluation :

5

Blake provided great customer service. I will pick this location the next time that I need a trailer, truck or storage.

Évaluation :

4

I don't feel it is proper for the location to use personal cell phones to take photos of the customers drivers license in order to upload it to the U-Haul system. The representative stated this is done because the

Évaluation :

5

Employee who handled transaction was friendly, knowledgable, and made sure she went over everything in a way that was easy to understand.

Évaluation :

1

I am an active duty Soldier that constantly rent equipment for moving, they didn't want to rent a car dolly because my license from Florida is expired, I show them my military extension card, also went into the Florida Drivers license website and show them my license is not expired, they just constantly give me extension until 90 days after I leave active duty status, no one in that office was able to wave the system, so I could rent the equipment, I had to use my daughter license, what an inconvenience and a lost of time when I just rented a 26ft truck back in February for my PCS move and had no issues. Also, the left side turning signals cable was not working all the time. All the straps where really old and rusty.

Évaluation :

4

The initial contract was more than stated with the online reservation, but the final bill reflected the online quote. Would be nice to have available assistance for backing trailer into return slot and detaching trailer instead of having to do solo. Good response to notification of nail in tire (prior to my pick up) and planning to make repairs at return.

Évaluation :

1

Never had this many issues at uhaul before.

Évaluation :

1

The trailer was broken. I returned it and they said they would check me out they did 24 hours later.

Évaluation :

5

Great service

Évaluation :

5

This is the third time I've rented from this location and it is the very best I've ever experienced with renting! Staff excellent!

Évaluation :

4

Maintenance at oak wood site was poor

Évaluation :

2

Manager didn't check the trailer after connecting to my vehicle. Got it home and it had a flat (double axle trailer). Returned it within 1,5 hours of picking it up, and instead of apologizing and reimbursing me for the gas I burned taking home and bringing back his faulty equipment, he charged me a 1/2 days rental for my trouble. In fact, he wanted me to call roadside assistance and waste 3 hours of my time doing his trailer maintenance for him, but I returned it instead. TIP: don't do the trailer walkaround until AFTER it is connected to your vehicle or you may not be able to tell if a tire if flat on the double axle trailers

Évaluation :

2

I have rented from this location several times. I have got the same truck a lot of times. The gas gauge does not always work and the dash board molding strip near the window raddles terribly and is distracting. I have reported this numerous times. They never service it and yesterday I told the manager and 2 girls around 6 what was happening and he looked at me like he didnt give a crap what I was saying then turned around and charges me for extra gas which I just put 50 dollars in and the gauge barely moved. Please call me we need to talk. Im very very upset. The last manager was the best. Sad he left Matt Earwood 678-698-7450

Évaluation :

4

common items like interior windshield and dash need to be cleaned. A/C should be run to verify any smoke odors, etc. I have had billing issues on my last 3 rentals. If this continues, I will not return to this location I was impressed with the new faces and employees on duty - a great improvement - was nce to see an "all woman team: but your system needs improvements - especially reserving in advance & website issues.

Évaluation :

5

Best U-Haul location to rent from. The staff has always been accommodating, attentive, courteous and friendly. They are the reason we have been renting there for over a decade. There are other locations a bit closer, but the service can't be beat.

Évaluation :

3

Make sure your trucks are clean and in good order.

Évaluation :

2

Picking up a 6x12 trailer was a breaze, bringing it back was a pain ,no one around,two guys talking inside, they said take the trailer from the drop off area and move it to the storage area( do my job)

Évaluation :

1

The manager was very rude when I told him the fuel charger was wrong and other things fill free to call me 678-769-7558

Évaluation :

5

The lady responsible for all activities at this site was very busy but also very helpful in spite of her demand for help by at least 5 customers. She was very pleasant to all and not upset with her workload. She loaded us up and sent us on our way with required instructions etc. We really did appreciate her friendly helpful attitude.

Évaluation :

1

All parts of order messed up.

Évaluation :

5

Excellent customer service

Évaluation :

4

The service was great. The cashier that handled my bill when I got there was very friendly. She was patient with me because my bank hasn't forwarded my money to the new card. She made me feel comfortable.

Évaluation :

3

The Sales manager was not welcoming. He seemed to be preoccupied. The truck had a lock but not a key, so we had to purchase a new lock. This is the second time renting from this location. They usually have more of a selection and availability. I prefer the Uhaul at Oakwood Tire but they did not have a 10ft.

Évaluation :

5

Great storage experience…well maintained, well lighted, and reasonably priced with the added benefit of rolling carts to make it easier. Thanks UHaul Oakwood!

Évaluation :

5

Very accomodating. Blake's a good guy.

Évaluation :

5

Blake was fantastic from start to finish. Everything went off without a hitch (my poor attempt at humor). I would return or recommend this location for hitch needs.

Évaluation :

5

The are very professional and I would recommend everyone

Évaluation :

2

The facility itself and the location are good, however the management at this location has some issues. I believe his name was Blake, and he has a few new associate working with him from the looks of it, and they were needing some assistance in taking care of my storage need. The associate helping me was having computer difficulties, and he was extremely short with her, attempting to brush her off several times, diminish her in front of me and my family, and belittle her. This in my opinion is not acceptable, and he needs training on how to handle leadership in the workplace. To the credit of the young lady helping me, she was able to set me up with a storage unit, and even was kind enough to bring us a few carts to move thing in. Over all, and while I don't think I will need the unit very long, I wouldn't recommend this site for storage or rentals until the some retraining has taken place.

Évaluation :

3

Spray the rentals off between uses .

Évaluation :

2

Did same day pick up and return but was billed for a two day rental.

Évaluation :

1

NOTHING UHAUL...THERE'S NOTHING U CAN DO TO STOP ME FROM BEING PREJUDICED AGAINST ON SIGHT!

Évaluation :

5

Staff was amazing.

Évaluation :

5

Always Great Customer Service

Évaluation :

1

My experience was terrible. Our initial pick up was scheduled for Suwannee Georgia at 330 pm. I waited for 30 minutes at this location to find out they didn't have the Uhaul I had reserved 3 days prior. 20 minutes of the wait time was spent listening to the employee talk on the phone about her plans that night. I was then directed to travel 15 miles to another pick up spot at Oakwood. I then traveled to that location and spent 5 minutes listening to the manager talk to his employee about reviewing resumes. I did interject asking if I could just pick up my Uhaul and leave. This was not received well as both employees there were rude as well. I did receive the keys to the Uhaul and when I left, I saw the Uhaul had less than a 1/4 tank of fuel. I couldn't even drive all the way to my house because I was afraid to run out of fuel. I asked the employee, Blake, if Uhaul was going to extend my miles since this location was further than my original pick up spot and he told me that was doubtful because Uhaul ultimately did not care as long as they provided the vehicle. Both locations I visited were rude and their customer service skills were below average. This is unacceptable, especially when I couldn't even get the Uhaul at the location I originally signed up for. I am a manager at a very large company that uses moving companies and vehicles quite regularly at our 9 locations. This entire experience was terrible and I don't plan on using or referring anyone to use your company.

Évaluation :

5

Great service , employees were friendly and smiling I really like this location

Évaluation :

5

The folks at the Oakwood, GA location are always great to work with.

Évaluation :

5

At least me nothing. Thank You!!!

Évaluation :

4

There were so many rental trucks and trailers in the parking area near our unit that it was sometimes difficult to maneuver our own truck to get near the building entrance. There was a water leak in our unit which damaged some of our books. The damage was not enough to file a claim or open a dispute, but we still experienced a loss. Hopefully the leak has been repaired.

Évaluation :

3

The staff aren't particularly friendly. I have been with your facility for more than two years and though it's convenient and clean, I find that any questions or concerns I have with the facility, billing etc., I'm met with no answer or made to be felt an inconvenienced. I have been a business owner for ten years and am convinced that our success is due specifically to our customer service, not just the excellent product we provide. Not everyone there is this way however, most are. I contribute this to the contagion of one bad apple. In my experience with my employees, an employee with a poor attitude is typically spreads and can become adopted as "the way we treat customers". Just my thoughts. Happy New Year!

Évaluation :

5

Only thing is my move in day is 12/27/21

Évaluation :

3

Wasn't able to access my unit, could not get into building. Paid for a unit that I never even used because e When I went to unload my things I couldn't get in & was forced to find somewhere else that evening.

Évaluation :

5

Our guy was great and polite and friendly. Thanks!

Évaluation :

1

Employees blocking drive way to access units. Employees knowingly letting alarm go off while you move items in. Alarm tripping ever time I opened unit.

Évaluation :

2

The access panels didn't work to unlock the doors or disarm the units. The doors were just propped open & my card didn't work to disarm my unit: when I called the front desk they just said "yeah it does that. Just leave the door to your unit open & the alarm will stop"... What?! How in the world are propped open doors & a 10 second alarm supposed to make me confident in the security of the facility?

Évaluation :

3

No a/c but paying for it!!!!!!!

Évaluation :

3

When our lock "went missing" U Haul called and asked if they could put one of their locks on our unit and we agreed. But when the time came for us to clean out our unit no one could find the key to the lock they had put on! They had to call someone to come cut the lock off then tried to charge us $50 to have the lock cut off!

Évaluation :

5

Price and area better and more convenient for me. Easier access and cooler temps than at prior storage facility.

Évaluation :

5

I have zero complaints or issues with this place. They had the best units for the best price and everyone is always super helpful. I just didn't have a need for a building anymore but I highly recommend!

Évaluation :

3

The facility needed to be better maintained and the staff was not very attentive. There was a constant increase in price but no increase in the services provided. It was time to leave.

Évaluation :

5

Well-maintained with helpful and responsive staff. Excellent hours. We actually came to this U-Haul location due to the hours. Clean units, hallways, exterior, with carts to borrow

Évaluation :

5

Best UHAUL location in Georgia! Don't store you're items anywhere else, you'll be very pleased with the service! Mrs. Krys will make sure of it!

Évaluation :

5

Was treated well by the staff. They always answered all questions.

Évaluation :

5

AJ was very helpful and accomodating

Évaluation :

4

Parking to unload and load was very inconvenient,

Évaluation :

3

The units are dark no lights Very congested outside down near the dumpster u-Haul staff gets very upset when you pull up and try to go to your building to load stuff in the building next to dumpster I would not recommend this Facility to anyone The manager is extremely very nice man I hope you have a treats him well

Évaluation :

2

I reserved unit 2009, but when I went to the unit to move stuff in it had been taken. I called the girl working on the internal and she came up to the building to see right away. She wasn't sure if the prior person had moved everything out and there was a lock still on it. So she instantly put me in one that was empty across from 2009. She got a broom and dust pan and cleaned it out for me and I got to move in right then. She had excellent customer service and a positive attitude.

Évaluation :

5

it was great working with AJ

Évaluation :

4

I actually moved out 10/6 and let UHaul 800 number know. Please correct it in the system.

Évaluation :

5

I work until 5:30 and it takes me about 20 minutes or more to get across town, so I had very little time to access the facility in the evenings.

Évaluation :

5

Awesome service and the staff were great!

Évaluation :

4

Prices kept going up

Évaluation :

5

CSR Killian Brown offered excellent customer service.

Évaluation :

5

They took care of my needs and found a storage unit for me. Very helpful and courteous.

Évaluation :

4

Facility staff members was extremely helpful , however customer support was not understanding at all when trying to figure out issue at hand & communicating best option for us on Storage vs extending rental of truck.

Évaluation :

5

Thanks for the service.

Évaluation :

3

Increase price on service and reason wasn't clear.

Évaluation :

5

Always Friendly and helpful. You guys are great!

Évaluation :

5

I loved this clean and well lit storage unit. Uhaul provided dollies for use while there at the unit. I found that to be extremely helpful. Je les recommande chaudement.

Évaluation :

5

Great Customer Service! Easy process!

Évaluation :

5

Aj your the best

Évaluation :

5

Krystalline Willams - hang on to her at all costs. She is a terrific employee, at least customer service wise and knowledge, mentoring, and training one witnesses that she displays to other employees

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

The service guy was excellent. Very friendly and knowledgeable. He took time to show me the unit and how to access the unit after hours. I've never had customer service like this at any UHaul business

Évaluation :

5

Good fortune is when you have an employee such as Krystalline who knows the business, knows the computer systems, and knows how to provide customer service while being business-like and handling all.

Évaluation :

3

Halls were always dirty w/ dirt, dust, and dead bugs. Metal door holder was always loose or broken. I think these were all easy fixes that were shared several times w/ staff & management.

Évaluation :

1

A few weeks ago I did not have access to the loading dock because there were storage boxes stack in front of it. This was extremely inconvenient as I had one day off to get into my unit, Unacceptable

Évaluation :

5

The staff was very helpful and courteous. The storage in Oakwood was actually to small. But the staff invited us to go the Buford and use one of their new storage. It was perfected for our needs.

Évaluation :

1

it took two hours to drop off a small trailer and unload my furniture into a U-Haul box. the staff was completely overwhelmed by the number of customers.

Évaluation :

1

I took two (2) hours to drop off a small trailer and transfer my furniture to a U-Haul box. The staff was completely overwhelmed with the number a customers present and acted as if normal.

Évaluation :

4

They might need people on staff on the weekends

Évaluation :

5

The lady that waited on me was EXCELLENT. She was happy, friendly and very helpful. I would recommend all my friends in need of your service to come to your store.

Évaluation :

5

The young man was not pushy, he told me to look at the size storage and see which size would fit my needs. He was so courteous and the storage bins are clean and cool.

Évaluation :

5

Moving has been an overwhelming experience but u-haul has made the transition from one state to another much easier .

Évaluation :

5

Excellent customer service, excellent product! Merci.

Évaluation :

5

Very good experience

Évaluation :

5

Great customer service. Very helpful

Évaluation :

5

Customer service is excellent. I had a problem using my pass card but the problem was immediately resolved. I will ,if I ever have the need for another storage unit, return to this U-Haul location.

Évaluation :

3

The girl who rented us a truck needs to learn how to do reservations correctly. Luckily, I double checked my reservation. She had scheduled it on the wrong day. That would have been disasterous!

Évaluation :

5

Your facility work well for me and I would recommend it to my friends

Évaluation :

1

Absolute terrible experience moved my stuff out of the storage unit in May and still was charged for three months over 600 called numerous times and told them that my stuff was out still charged ..

Évaluation :

5

Very helpful staff, they explain everything well

Évaluation :

4

Assess should be easier, storage trucks should not block entrance too storage buildings.

Évaluation :

5

Great U-Haul I will always recommend this establishment to anyone.

Évaluation :

2

The day I went there the staff was new and wasn't fully trained to be there alone. I was told that along with my rental of the truck that I also got one month free storage. and that didn't happen.

Évaluation :

5

The U-Haul facility in Mira Mesa (Origin) & in Oakwood (Destination) were both excellent. The staff at both locations were very helpful.