Customer Reviews for U-Haul Moving & Storage of Oakwood

Évaluation :

5

The first truck brought out for me had water in floor. When that was pointed out to them they quickly brought another truck around.

Évaluation :

5

Helpful and courteous employees

Évaluation :

3

The facility needed to be better maintained and the staff was not very attentive. There was a constant increase in price but no increase in the services provided. It was time to leave.

Évaluation :

5

Great service pickup and return

Évaluation :

3

Better signage to the check in location

Évaluation :

1

You guys sent me a bill for an amount and keep charging my credit card other fees without my consent or approval I had use other locations never had this issue before

Évaluation :

5

The customer service was excellent and very friendly. Tom Talbot Oakwood, GA

Évaluation :

5

This location is always awesome. I tried to reserve from here online and it said they didnt have a 26ft so they sent me to the skelton road in gainesville location. I got there this morning at 7 and the man was so rude. While holding gis cigarette I asked him where my truck was and he said he had no idea. I asked him why he didn't call me and let me know. He said its not his 1st priority and thru his hands up. Ill never go there. I need my 50 $guarantee and he didnt help me with that either. Please talk woth this man so he doesnt treat other customers like this. I called the oakwood uhaul location and Jacob answered and luckily said he had 1. He was so nice and knowledgeable. Please award him.. My number is 678-698-7450

Évaluation :

5

Well-maintained with helpful and responsive staff. Excellent hours. We actually came to this U-Haul location due to the hours. Clean units, hallways, exterior, with carts to borrow

Évaluation :

5

Best UHAUL location in Georgia! Don't store you're items anywhere else, you'll be very pleased with the service! Mrs. Krys will make sure of it!

Évaluation :

5

Customer service skills were incredible. The product was available and in good condition.

Évaluation :

5

Very professional

Évaluation :

5

Absolutely would recommend this location. It is very well equipped, maintained and the customer service is excellent..

Évaluation :

5

The woman at check out was very sweet and helpful.

Évaluation :

4

Overall I was extremely pleased with the rental. Everything went great EXCEPT for one thing. I arrived to pickup my truck at 8:40am. My appointment was at 9am. The place was wide open but no one was around. I wondered throughout the facility, back into the shop for 25 minutes waiting for someone. Finally at 9:05am, someone walks in the door. He explained he was a field guy?? and asked if I have been helped. I said no one is here in the entire place. He said he would try and find someone. As he is dialing his phone, the bathroom door opens and out comes your employee. Just wanted you to know that for 25 minutes, you store was totally unattended.

Évaluation :

5

Great service

Évaluation :

5

Was treated well by the staff. They always answered all questions.

Évaluation :

2

They evidently did not check in the equipment in the computer. I was called on Monday saying I was late. I turned in the trailer the same day I rented it. Then I was charged a late fee but I was early not late. Should I get a refund for being early? I called customer service who was helpful. However the oakwood I haul has yet to issue my refund.

Évaluation :

5

Great employees!

Évaluation :

5

AJ was very helpful and accomodating

Évaluation :

5

I am not sure of the young woman who was working at the location on Sunday morning (1/3) but, she was extremely helpful, professional and friendly. She is a great representation of U-Haul. I would definitely rent from this location again even though there are other U-Haul locations closer to me.

Évaluation :

5

Great experience

Évaluation :

5

Thomas cantrell is awesome and has really good customer service.

Évaluation :

5

Easy to rental process. Thanks.

Évaluation :

4

Parking to unload and load was very inconvenient,

Évaluation :

5

Keep the young man that serviced me and get more like him he was phenomenally helpful a breath of fresh air

Évaluation :

5

Quick and easy!

Évaluation :

5

Staff customer service and rental truck werr the best. Whole process was professional and smooth.

Évaluation :

3

The units are dark no lights Very congested outside down near the dumpster u-Haul staff gets very upset when you pull up and try to go to your building to load stuff in the building next to dumpster I would not recommend this Facility to anyone The manager is extremely very nice man I hope you have a treats him well

Évaluation :

1

Giving Covid, I was very disappointed in the condition of the interior. There was a empty drink container rolling around the floor. I used a sanitizing wipe on the steering wheel, window crank, door handle, seats etc and it was black from all the dirt! On the plus side, the mobile checkin process was easy however the key was not in the truck so someone not wearing a mask came out and handed to me (so no social distancing!)

Évaluation :

5

Great all went well.

Évaluation :

4

Uhaul representative AJ Sijiye went out of his way to meet all of the customers need. He was calm, polite and courteous. It was good to see one individual staffing three registers & executing tasks flawlessly. I suggest that more representative be present specially during rush hours.

Évaluation :

4

Staff was friendly and quick to help me

Évaluation :

5

One tire on the trailer was nearly flat. Nobody checked before I got it hooked up and tried to drive away. The store knew about my reservation a few days prior to the pick up.

Évaluation :

5

The young lady who checked us in was fantastic! she was the only one working when 10 clients were in line looking for there rentals. She was professional, friendly and very competent. Management should look at having more employees working to handle the workload and have customers taken care off faster.

Évaluation :

2

I reserved unit 2009, but when I went to the unit to move stuff in it had been taken. I called the girl working on the internal and she came up to the building to see right away. She wasn't sure if the prior person had moved everything out and there was a lock still on it. So she instantly put me in one that was empty across from 2009. She got a broom and dust pan and cleaned it out for me and I got to move in right then. She had excellent customer service and a positive attitude.

Évaluation :

5

it was great working with AJ

Évaluation :

5

Good job

Évaluation :

4

I actually moved out 10/6 and let UHaul 800 number know. Please correct it in the system.

Évaluation :

1

Left stranded on the side of the road with a child

Évaluation :

5

Good people get

Évaluation :

5

All went smooth.

Évaluation :

1

1. Waited on roadside assistance for over FOUR HOURS. 2. Customer service telephone wait time was beyond ridiculous, numerous times. 3. After being on hold over 10 min, call was disconnected as agent answered.

Évaluation :

1

You have been consistently understaffed at this location. I returned the equipment in a timely manner. There was one attendant with a line of people there. I said do you want me to leave the equipment in the return area and the gentleman said yes. I left it as instructed and I was charged an additional 20 $for an after hours return. That is absurd. This is ridiculous and unacceptable. I can't wait to tell people if you do not deal with this. You have been consistently understaffed at this location. I returned the equipment in a timely manner. There was one attendant with a line of people there. I said do you want me to leave the equipment in the return area and the gentleman said yes. I left it as instructed and I was charged an additional 20 $for an after hours return. That is absurd. This is ridiculous and unacceptable. I can't wait to tell people if you do not deal with this.This will be a good indication whether you ever read these reviews.

Évaluation :

1

Hire better customer service employees and highly recommend that you train them appropriately

Évaluation :

4

When I went to rent our equipment there was 1 guy there and a lady with a uhaul tag on her shirt just berating the young man. He was continuing to work with the customers in the store as she was just going off. I have worked in customer service for 30 plus years and I really felt so bad for this young man. He was wonderful in helping me get the truck that we needed and the car dolly. I truly commend this young man to remaining calm and professional.

Évaluation :

5

Have more reps avail during peak times. The gentlemen who helped me was fantastic and really hustled. Hooked up my trailer and gave me the next size trailer since the one I reserved had a flat tire. Excellent service à la clientèle

Évaluation :

5

The employees of this establishment were not wearing masks. We are up to our eye balls with a pandemic and they feel that they don't need to wear one. They were also rude. Short and snarky with any information they gave you. Do better Uhaul.

Évaluation :

5

I work until 5:30 and it takes me about 20 minutes or more to get across town, so I had very little time to access the facility in the evenings.

Évaluation :

5

Awesome service and the staff were great!

Évaluation :

4

Prices kept going up

Évaluation :

5

CSR Killian Brown offered excellent customer service.

Évaluation :

5

They took care of my needs and found a storage unit for me. Very helpful and courteous.

Évaluation :

4

Facility staff members was extremely helpful , however customer support was not understanding at all when trying to figure out issue at hand & communicating best option for us on Storage vs extending rental of truck.

Évaluation :

5

Thanks for the service.

Évaluation :

3

Increase price on service and reason wasn't clear.

Évaluation :

5

Always Friendly and helpful. You guys are great!

Évaluation :

5

I loved this clean and well lit storage unit. Uhaul provided dollies for use while there at the unit. I found that to be extremely helpful. Je les recommande chaudement.

Évaluation :

5

Great Customer Service! Easy process!

Évaluation :

5

Aj your the best

Évaluation :

5

Krystalline Willams - hang on to her at all costs. She is a terrific employee, at least customer service wise and knowledge, mentoring, and training one witnesses that she displays to other employees

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

The service guy was excellent. Very friendly and knowledgeable. He took time to show me the unit and how to access the unit after hours. I've never had customer service like this at any UHaul business

Évaluation :

5

Good fortune is when you have an employee such as Krystalline who knows the business, knows the computer systems, and knows how to provide customer service while being business-like and handling all.

Évaluation :

3

Halls were always dirty w/ dirt, dust, and dead bugs. Metal door holder was always loose or broken. I think these were all easy fixes that were shared several times w/ staff & management.

Évaluation :

1

A few weeks ago I did not have access to the loading dock because there were storage boxes stack in front of it. This was extremely inconvenient as I had one day off to get into my unit, Unacceptable

Évaluation :

5

The staff was very helpful and courteous. The storage in Oakwood was actually to small. But the staff invited us to go the Buford and use one of their new storage. It was perfected for our needs.

Évaluation :

1

it took two hours to drop off a small trailer and unload my furniture into a U-Haul box. the staff was completely overwhelmed by the number of customers.

Évaluation :

1

I took two (2) hours to drop off a small trailer and transfer my furniture to a U-Haul box. The staff was completely overwhelmed with the number a customers present and acted as if normal.

Évaluation :

4

They might need people on staff on the weekends

Évaluation :

5

The lady that waited on me was EXCELLENT. She was happy, friendly and very helpful. I would recommend all my friends in need of your service to come to your store.

Évaluation :

5

The young man was not pushy, he told me to look at the size storage and see which size would fit my needs. He was so courteous and the storage bins are clean and cool.

Évaluation :

5

Moving has been an overwhelming experience but u-haul has made the transition from one state to another much easier .

Évaluation :

5

Excellent customer service, excellent product! Merci.

Évaluation :

5

Very good experience

Évaluation :

5

Great customer service. Very helpful

Évaluation :

5

Customer service is excellent. I had a problem using my pass card but the problem was immediately resolved. I will ,if I ever have the need for another storage unit, return to this U-Haul location.

Évaluation :

3

The girl who rented us a truck needs to learn how to do reservations correctly. Luckily, I double checked my reservation. She had scheduled it on the wrong day. That would have been disasterous!

Évaluation :

5

Your facility work well for me and I would recommend it to my friends

Évaluation :

1

Absolute terrible experience moved my stuff out of the storage unit in May and still was charged for three months over 600 called numerous times and told them that my stuff was out still charged ..

Évaluation :

5

Very helpful staff, they explain everything well

Évaluation :

4

Assess should be easier, storage trucks should not block entrance too storage buildings.

Évaluation :

5

Great U-Haul I will always recommend this establishment to anyone.

Évaluation :

2

The day I went there the staff was new and wasn't fully trained to be there alone. I was told that along with my rental of the truck that I also got one month free storage. and that didn't happen.

Évaluation :

5

The U-Haul facility in Mira Mesa (Origin) & in Oakwood (Destination) were both excellent. The staff at both locations were very helpful.