Customer Reviews for U-Haul Moving & Storage of Palm Bay

4 431 évaluations

4703 Babcock St NE   Palm Bay, FL 32905

(321) 473-3681

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(321) 473-3681

4703 Babcock St NE
Palm Bay, FL 32905

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The storage unit was perfect. I

Juan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mellisa c.  |  Premières impressions 
Évaluation :
3

Both the video provided to assist in moving in, and the contract emailed to me specified that a lock would be provided. Video stated to break the seal, open the door and the lock would be inside the unit. There was no lock, and I was told at the store that I would have to purchase their lock. I also had a hard time locating the unit. The layout is confusing, and it is quite a way from the entrance. It is unclear how and when to enter the access codes, especially on a Sunday when it was considered after hours. I finally figured it out. The unit was clean when I arrived, and after the initial frustrations all went well with the move in.

Paul R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter A.  |  Expérience générale 
Évaluation :
1

I reserved a 10x15 online 1 week prior to going in. Upon arrival I was told the unit I reserved was already sold and they did not have another one. I had to settle for a 10x10. After completing paper work I went to my new unit only to find it already had a lock on it and a notice saying it had been evicted due to non payment. I then went back and told the associate, who then had me walk back to the unit to confirm what I had told her. Upon arriving back at the check out area I was told they didn't have another unit and they could offer me a 10x8. I reluctantly accepted it because I needed a unit and wanted one at this location since it was convient for me. After going to the unit I realized I would not be able to fit all of my furniture in such a small unit. I notice another unit with a green tag that looked to be the size of a 10x10. So upon arriving back at the check out for a 3rd time I asked for a refund and acquired about the other unit I had seen. The women looked it up and found out that even though the last person had cleared all of thier things out uhal never actually took them off of the unit. That's why it wasn't showing as available. She called the previous customer to confirm they had closed out account and after talking to th gentleman told me they could offer me that unit. I had to settle for a smaller unit but was happy that I had one. After arriving home and a couple hours later I received a call from uhal. I was told that when they kept switching the units from a 10x10 to a 10x8 then again to a 10x10 they refunded me back to much money and needed me to return to the location to give them back the 31 dollars they had given me. I understand mistakes happen but after all I had been through to then ask me to drive back to the location was unprofessional. It was there mess up and they should have owned up to it and taken the loss. Especially after making me wait in line 4 times and having to basically tell them about a storage unit that was available. If it wasn't for the fact that the facility is well lit clean and convientet and the fact that I am also getting a truck from this location, I would have had no issue getting my money back and going to another storage company. Staff was friendly but my experience was unprofessional and disorganized. A big let down from a company I have used many times before.

anthony y.  |  Premières impressions 
Évaluation :
5

Every staff member we have encountered has been extremely helpful and friendly!

Virginia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virginia l.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GRACE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alvin A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
5

Thanks for your help

Yolanda R.  |  Online Move In 
Évaluation :
5

Great and friendly customer service

EDWINS V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicolas E.  |  Expérience générale 
Évaluation :
2

Wasted a long time in line, their computer system didn't work, my card doesn't work. No carts, awful parking for unloading. Looks like the entire roof leaks , including over my unit, fans, electric cords running everywhere trying to dry damaged items. I used Uhaul because the one in Totowa, NJ is great. This is the complete opposite! Can't wait to get my stuff out of there.

Vanessa V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatrice Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn M.  |  Expérience générale 
Évaluation :
3

For the most part the location was very clean but the first unit that I was given was not and it was full of dead roaches. Most of the staff was helpful but there was one who even though he did help us he would not put his phone down to do so. He walk around the whole time watching shows on his phone and even when we asked got help he still had his phone to his face while talking to us.

LUIS V.  |  Premières impressions 
Évaluation :
4

Very busy facility one time I had a very hard time getting the phone to answer to the Melbourne office directly so they could pull my Ubox

Marilyn L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russlyn R.  |  Premières impressions 
Évaluation :
5

never had a problem staff always helpful

Daniel D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisha C.  |  Premières impressions 
Évaluation :
2

We used a uhaul box.we called 24 hours ahead to access box.when it arrived at destination, staff could not find it.so we tried a week later,still could not find it.so on the 3rd week staff finally found it.we accessed it a 2nd time,called 24 hour in advance, with a set time to access box.get there and box had to be found,it was not waiting for us,so why have us call ahead to set time.outside of that,I'm satisfied, hope you guys can make the box ordeal,better for someone else.

Jennifer B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley w.  |  Expérience générale 
Évaluation :
4

My queen mattress and box spring had black mold all over it and some boxes were wet. This needs to be fixed for the next customer. The floor in the back wall is damaged. 

Epifanio C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard m.  |  Premières impressions 
Évaluation :
5

The attacks have always Been Great Up Keep.. The Staff at the Location in Question ; Was very Professional..and Courteous.

Mrs Linda K.  |  Premières impressions 
Évaluation :
5

Very satisfied!!🇺🇸🇺🇸

Ronald R.  |  Premières impressions 
Évaluation :
5

The young man helping me, I believe his name is Lee, was so helpful and Courteous. I wish I had a hundred employees like him. Checking in was easy and convenient. Merci.

sherrie r.  |  Premières impressions 
Évaluation :
3

The first day we couldn’t get our storage after almost 1 hour on the line.. the only person there didn’t know how to process it, we came back the next day and Karina helped us

Jaime H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S.  |  Premières impressions 
Évaluation :
5

The person that created me with a smile I think her name is Irmalis (sorry if I'm wrong in your name). You made my storage rental experience flawless and made me feel important. Something that unfortunately we are currently missing from any other business. But you made me feel like a person and not a number. Thanks…. Mrs. Torres

Carolyn T.  |  Premières impressions 
Évaluation :
3

The lock wasn't in it. I had a pretty long line to wait in with my 8months old grandaughter.

Patrick O.  |  Online Move In 
Évaluation :
5

Manager Andrew was VERY helpful and nice....A++++

Matthew B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Premières impressions 
Évaluation :
1

No one could answer my questions. My first time moving by myself. I was lost I didn't know what to do all the boxes I ordered and the plastic wrap and equipment I thought were in the back of the truck were not there. When I asked about them hejust said he'd give us a refund and I have yet to receive that.

BRENDA B.  |  Premières impressions 
Évaluation :
5

Great facility, friendly and hard working staff.

MATTHEW C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn M.  |  Premières impressions 
Évaluation :
1

I waited over an hour to get my storage that was reserved days ago and they charged me that hour on the truck even though it was their fault. I waited an hour also to pick up my truck. Worst service ever!!!!!!!!!

Teri P.  |  Premières impressions 
Évaluation :
1

Screwed up gave me a unit already used and wasted the time I had with movers. All I got was sorry for the inconvenience. $150 lost for movers that couldn't put stuff in storage unit.

Rebecca D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haydee F.  |  Premières impressions 
Évaluation :
5

after a mix up thru uhaul.com the manager was able to help me get the storage needs that were needed for my situation I had a long hard move from out of state and he was great at helping me settle my belongings in.

Nicole R.  |  Premières impressions 
Évaluation :
4

I worked with two uhaul storage facilities and everyone was fantastic. Especially Tony and Zac, they really went above and beyond to assist with my needs. Kudos to the whole uhaul team!

Louise R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C.  |  Premières impressions 
Évaluation :
3

Access code wasn't working

Ike S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lydia g.  |  Premières impressions 
Évaluation :
3

Provide better customer education/understanding of product and service.

Lillie C.  |  Premières impressions 
Évaluation :
3

The unit had no lock and I was advised of wrong times to access the drive up bay, so while already having a stressful day and putting everything myself & 2 small kids own I'm storage myself, I had a tall man with a mustache rush me out. Anytime I'm there although other people's children are being loud leaving food behind , he finds something to say to my 11 year old daughter. Please watch the camera footage for more details if needed. The one employee is making my experience uncomfortable.

Courtney T.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tim r.  |  Premières impressions 
Évaluation :
5

The gentleman that helped us was outstanding!!!

Gregory B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaQuita D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAMETRA W.  |  Premières impressions 
Évaluation :
5

Clean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!

Gary B.  |  Online Move In 
Évaluation :
5

The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well

Ron L.  |  Premières impressions 
Évaluation :
5

Mike the store manager was very helpful and understanding. Would recommend to anyone

Yiasha G.  |  Premières impressions 
Évaluation :
5

They took great care of me and my needs

LISA D.  |  Premières impressions 
Évaluation :
5

Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

Linda M.  |  Premières impressions 
Évaluation :
5

Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

debbie h.  |  Premières impressions 
Évaluation :
5

Excellent costumer service nice and clear no hidden info

Ricardo V.  |  Premières impressions 
Évaluation :
5

Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

Mary J.  |  Premières impressions 
Évaluation :
5

Excellent service. I will share my positive experience with others. Thanks, F.Thayer

foster t.  |  Premières impressions 
Évaluation :
5

i've had good service each time that I've rented a trailer or storage unit.

Ralph C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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