Customer Reviews for U-Haul Moving & Storage of Park Hill

Évaluation :

5

Easy and quick! Everyone was great!

Évaluation :

5

All the staff was super nice, especially the 2 girls in the front desk

Évaluation :

5

This was the friendliest, easiest to navigate UHaul location I have ever visited. Super fast service and easy in and out.

Évaluation :

5

Easiest check out ever!

Évaluation :

3

none

Évaluation :

2

Get rid of all the loud sketchy people that hang out in the parking lot. Felt like I had to watch my back

Évaluation :

1

This was in a very rough neighborhood and we witnessed drug deals.. my children were very scared. After dropping off the equipment I noticed my debit card abs drivers license missing. I went completely out of my way to go back there to ask if they had found it and within a second she said no very suspicious like. When I asked if I could go look she said no. Very very unhappy … needless to say it put me in a horrid position and with no drivers license I couldn't rent a car to get to my next location. Very very unhappy and disappointed with your company and especially that location. An hour after drop off I received a call asking when I was going to drop off, and I had requested a certain location and the original location was still on file. I was told that I'd get charged double the rate for dropping off in wrong location and late. I called corporate manager and they were able to fix the thud cff he argue.6

Évaluation :

1

I was told by some young lady who was an employee that the gas level was at a certain point and it was not so I took photos of mileage and gasoline, when I replaced the gas and brought the truck back I also took photos,I was charged for gas that was supposed to be replaced anyway.i filled a complaint on line and felt like I was targeted by the staff at this location. I was reimbursed for the extra gas charged to my card and it makes me courious about how many people have been targeted at the same location!!!!!

Évaluation :

5

Joseph Ixchop provided EXCELLENT, knowledgeable, and friendly customer service! Please give that man a raise! :)

Évaluation :

2

U-haul location was changed, but not emailed to me. I showed at the wrong location and tried to mobile check-in only to find out it was 10 miles away. I was able to pick-up the rental at the other location with no issues and was told this was a guaranteed reservation so I was entitled to the $50 guarantee. Also, I asked for reimbursement or the extra 20 miles that I had to drive the U-haul due to the change in location. I called U-haul and they filed a case and said a scheduling manager would respond in 48 hours. I have yet to get a response.

Évaluation :

4

The guys working 4/25 evening were relaxed and easy to deal with.

Évaluation :

5

Do yourself a big favor, and rent your truck and/or storage unit, from THIS location. From pick up, to delivery and even before all of that, when I just called to ask questions, the staff was absolutely excellent. Courteous, knowledgeable, very helpful and most of all patient. I rented a truck and then a storage unit. From buying boxes, to changing my drop off time, and even changing the size of my unit... The staff was amazing. - Keep up the great work and thank you

Évaluation :

5

employee was super helpful and friendly, wish I recalled his name, but he was working on 4/22

Évaluation :

4

This location's employees are great! Very nice and helpful. One guy in particular is always in a good mood and helpful and great. My only complaint is about the app check in process (not about the location). The app almost NEVER works when I try to check the trucks in after hours. It seems to break when I go to upload photos. I sat outside at night for 20 min trying to get the app to upload the photos, reduing the whole checkout process several times. It's very frustrating. I finally just have to walk away and leave the the truck for the uhual team to check it in, but I try. I really try. It just doesn't work. And that's frustrating because I know I'll get charged to have uhual checked it in the next day. Please fix this.

Évaluation :

4

The employees here are great. The location is big with lots of trucks and parking which is nice. The homeless around is a little bit sketchy so I'm not sure I'd recogmend it to everyone, but some people I would still. The app frequently doesnt work when I go to return the uhual, so the app makes it hard to check in at night. Overall, this location is nice other than the homeless or people at the bus station.

Évaluation :

3

I had to drive a distance to get the cargo trailer when there was a location less than a mile from my house that I thought I was picking up the trailer from. Listing a preferred location doesn't mean you will be able to pick up at that location. Overall it was easy to get.

Évaluation :

5

Great customer service thanks

Évaluation :

3

Your website needs to be more up front that the pickup and drop off sites will change at random

Évaluation :

3

I was shifted to a location almost an hour away instead of my preferred location 10 minutes away. Traffic was bad, many homeless individuals were around the facility, and it was definitely out of the area for me.

Évaluation :

4

Again, staff is always prompt, polite and courteous. General Manager sets great example for the staff to be friendly and responsive to customer needs and questions.

Évaluation :

3

The trailer had a leak. We didn't discover this until after our 1 600 mile trip and driving through rain.

Évaluation :

5

I received the customer service from all staff thank you will use you again excellent service

Évaluation :

5

Okay

Évaluation :

5

Satisfied to the highest. Pam and Natalie provided me with all the options to satisfy all questions and support. Thank you for the kind employees of your establishment A+. THANK YOU.

Évaluation :

4

Good job guys

Évaluation :

5

The woman at check in was very friendly and helpful!

Évaluation :

5

So efficient. Rented van it was in great condition and had nice features

Évaluation :

5

I would love to say I had an amazing experience staff are super nice and welcoming!!!! Storage unit was clean before move in and overall a great price and great experience!!!

Évaluation :

5

The staff at this location is phenomenal. Always ready to help, courteous and friendly.

Évaluation :

5

The staff at this location was oustanding. Great customer service, very friendly, very quick.

Évaluation :

5

Merci.

Évaluation :

1

20ft One way Truck broke down twice

Évaluation :

5

Location was out of dollys but allowed me to use a floor display for the day. Merci.

Évaluation :

5

We used Uhaul to move our office and they made it super easy and simple to set up everything online to get on the road and going. I would defiantly recommend to others!

Évaluation :

1

I have been charged for 100 miles when I only drive between 8-12 miles. I called to get the issue rectified and all I was told was that there were only new people working and they didn't know what I was doing. The customer service at this location was very poor and I will be calling to dispute this charge because I have photographic proof that their charges were bogus.

Évaluation :

1

The uhaul truck was very dirty. Smelled like urine.

Évaluation :

3

The process of getting the key after hours was a little complicated with the website. Didn't receive in my truck or in my unit the furniture pads and dolly I had requested

Évaluation :

3

The truck rented by me was handed over to me with an EMPTY fur tank, MISSING wiper blade- on a snowy day! It was not cleaned , nor inspected before sending back out. The situation was resolved by me; however, the hour delay caused a domino effect of chaos the rest of the day. The female associate on duty was more than rude-fiercely aggressive and unhelpful while a was trying to return the truck. I am a tough female myself, but only when provoked; I did nothing to warrant such hostility. The male associate, who initially checked the truck out to me was helpful and gave me clear instructions on returning the truck at 7:15 pm-(after hours drop box) on a snowy night. Moving is tough, but it needs not be made worse by folks who are not rude and uninterested in being where they are, and faulty trucks.

Évaluation :

3

Clean vehicle. The van was filthy

Évaluation :

4

A few comments just for feedback purposes: 1. Need trash cans in the rental building. I realize some people will throw stuff away that should not go in there, but need a place to throw away regular trash. 2. The alarms are annoying and too loud for people who are following the process. Either education people better or find a better way to alert staff. Even try to isolate the alarm to an area so not even one in the whole building hears it. I mean what are we going to do? The building is too large for us to even know where the issue is. 3. While the units felt secure, there were a number of times people just loitering around made the environment feel unsafe. Maybe consider a security guard. 4. Staff was very helpful both in getting the unit when the u-box was defected and also signing out. Overall a good experience but things can be done to both improve the experience using the units and securing the environment.

Évaluation :

5

Such a pleasant experience! Thank you so much for being so quick and responsive! I had a great experience and will use this location every single time I need insulin!

Évaluation :

5

Friendly and helpful staff with putting household goods into storage. Whitney was especially helpful when I needed additional storage unit for my belongings.

Évaluation :

5

Uhaul STAFF at Park Hill Storage are the BEST! Thank you, will recommend and return.

Évaluation :

5

Nothing, went very well.

Évaluation :

5

Although I had a terrible experience with my rental contract, it was a corporate issue and not a local store issue. Ben, the general manager, went out of his way to immediately remedy the situation as best he could, and then there was additional follow-up a couple of weeks later. I understand that sometimes poor communication happens and poor situations result. But I will continue to be a Uhaul customer in spite of the poor experience because of the positive resolution that Ben caused.

Évaluation :

4

The staff at this location are amazing! They were friendly and helped me figure out the truck when I was having trouble. This location is unfortunately in a kind of sketchy part of town, but that's not the fault of the employees, who are great.

Évaluation :

3

Clean/Sweep/Sanitize the interior of the vehicle.

Évaluation :

4

Twice this month I've ask for a clean truck, still haven't got one. Service is good but

Évaluation :

3

The van got the job done, but the location was pretty sketchy. I dropped the van off after closing and as a woman who came alone I felt very unsafe because there was a crowd of homeless people blocking the key drop box that were heckling me and leering at me. I understand you can't change the neighborhood you are in, but I think it is worth warning if dropping off after closing or providing a more streamlined way to drop of the vehicle is important - the check in where it makes sure your car is in the correct location did not work. It could not recognize where I was, the barcode on the door did not scan, and then the take a picture of it option did not work either so I left without doing so.

Évaluation :

5

I rented storage at this site for 6 years and found it to be very well-run with very helpful, accessible staff. If I ever need such storage again in the area I would definitely return to this one as a customer.

Évaluation :

5

Had a bad windshield wiper I replaced the drivers one.

Évaluation :

3

Bien

Évaluation :

4

From the time I arrived I felt welcome, pick was smooth, the equipment performed well, keep up the good work!

Évaluation :

5

Lower rates

Évaluation :

3

I don't understand how it's advertised at $20/day but it cost me $80 and I only drove it 30 miles and no insurance because I had my own insurance? Sounds like false advertising.

Évaluation :

4

Very professional and courtesy and helpful I really appreciate it thank you.

Évaluation :

5

People who work place are very perfection

Évaluation :

5

Mr Benjamin Holen is the General Manager and he provided amazing customer service he is extremely courteous and professional. He made my visit very timely and a pleasant experience.

Évaluation :

5

Very professional and courtesy and explain everything to me so I could understand Thank You.

Évaluation :

1

A blinker wasn't working, I had to replace it for $20 out of pocket in the middle of my trip. This is very dangerous! Oil had to be changed soon. The van had one flat tire, the guy told me that it was ok but not true. No snow tires, no snow chains available, I mean, we are in Colorado! They give me no spare key for a 2600 miles trip! The back of the van was dirty, I had to clean it up before loading my stuff. The front of the van was very dirty, I thought that since covid19 emergency they would sanitize it every turn, but I was wrong. Very very bad!!

Évaluation :

5

Ben and his crew are top notch! The facility was always clean and well lit. The climate control was always consistent. If any supporting facility, such as bathrooms or moving doors, needed attention, they were either on it right away or within 24 hours. Thanks for a great stay! When I need U-Haul rental services again in the future, I'll be right back here!

Évaluation :

5

The lady that helped was perfect can't think of anyway she could have improved

Évaluation :

5

Very friendly staff.

Évaluation :

4

Customer service was very friendly and professional.

Évaluation :

2

More knowledgeable and friendly associates. They were doing us a big favor and nickel and dime s us.

Évaluation :

5

This IS the best U-Haul in the whole state!!! Friendly staff, helpful and always willing to answer questions.

Évaluation :

3

person identifying herself as manager was extremely rude and dismissive.

Évaluation :

5

Attendant was helpful and friendly. She was amazing at her job even though there were 10 people there, the computers weren't working properly and she was working by herself she managed to get everything handled fast and efficiently.

Évaluation :

1

I have sent an email to service@uhaul.com regarding two pods #AA6493E and #AA4074C that I had placed in the care of the Longmont facility in 2017. Due to issues pertaining to the sale of my house, Samson, who ran the facility was working with me after I had moved across country. After the Longmont facility shut down, my pods were separated, and while I received late due invoices from Huntington Hills, Stapleton, and Park Hill locations, I never received a call back from any manager or anyone to confirm that both of my pods are intact. I am still across country dealing with family issues - further complicated with covid - but I'd like to speak to someone from Uhaul to recover my pods if they are still intact. Thank you, Liz Cell: 719-357-9505

Évaluation :

5

The unit was clean except for a food container from a restaurant. Other than that the customer service was amazing, the staff was knowledgeable, and the rental was great.

Évaluation :

5

The team there was excellent, nice friendly and helpful

Évaluation :

3

Rent was significantly increased without any warning. Causing my move out.

Évaluation :

2

There was about $10 of extra fees that were not disclosed online when I booked the reservation. Taxes and extra fees should be stated up front at the time of reserving a vehicle.

Évaluation :

1

I had to call 911 because my property was essentially stolen by a staff member on a power trip. If you look at the cameras you can see her screaming and aggressively gesticulating before slapping a lock on the unit which has all of my work clothes and various other things I actually need. Je

Évaluation :

5

Had to wait for paperwork as computer wasn't working correctly.

Évaluation :

1

I have asked for a final receipt for my storage unit 2034, which was finished on Nov 19, but still have yet to receive this. I was also over charged a total of $69 for my Uhaul truck, which has still not been finalized despite multiple emails to the General Manager. I am not sure what else I can do, but this feels very unprofessional.

Évaluation :

3

There should be a maintained trash can in the back by the sliding doors. People just throw stuff on the ground instead. Not a good look.

Évaluation :

5

The alarm keeps going off too frequently. I use my access card but possibly others don't or it is way too sensitive so when you use your storage the alarm is almost constantly going off and it is so loud and piercing. Maybe something to look into.

Évaluation :

5

I received good customer service at your location

Évaluation :

5

Staffs are very courteous and helpful .

Évaluation :

5

Merci.

Évaluation :

1

I didn't moved to the unit because it was too small and the woman who tried to moved me in lie saying that she didn't have a bigger unit!

Évaluation :

1

Your staff is very rude, and unhelpful. I am very recent in this city, and I would like to think that accommodation would be a good idea for someone who is willing to pay for the access to your facility, as I am getting the situation in hand. I am hoping that I will not have to go to another facility for my storage needs. If you are recent to a new place, you may not have a permanent address. But, your people are not very sympathetic. You may want to consider this. Je

Évaluation :

3

The staff was AWESOME!! EVERYONE at the facility was refreshingly casual, but got it done! The staff was definitely 5 star! Very helpful and just solid employees. However, the design of the facility is a bit inconvenient while trying to lug things up stairs. Understandable when considering squeezing of square footage. Still sucked to try and lug things up stairs.

Évaluation :

1

This was the worst most unprofessional situation i have ever experienced. i was treated worse than poor as well as my father. Honestly if i could rate this with negative stars i would. I have called and filed complaints and still nothing has been corrected or even addressed.

Évaluation :

5

Really good service

Évaluation :

5

I really appreciated the help the worker provided me, five stars for her excellent help..

Évaluation :

3

Overall good service.

Évaluation :

5

Great people and very nice

Évaluation :

5

Thank you all, for your commitment to, awesomeness! Storing my furniture, clothes and whatnots, with you, we're awesome! However, as much as I enjoyed the visit, I choose not to live with you, any more, lol. I've been blessed with my own place ,now after three years! I'm enjoying my new home so much. If ever, I choose to store anything again, you will be the first to know! Thank you so very much, for the time spent storing with you, all, U-Haul!

Évaluation :

5

Special thanks to Whitney for being so nice when handling my move-out!

Évaluation :

3

Good facility but no elevators for second level storage I didn't have a first level storage I had a second level storage and lifting the heavy stuff up the stairs was a bit of an issue there were no dollies available also could not find a bathroom in there store was neat and clean staff was there to help one questions were asked. Need more storage amenities in there the day I went Saturday was a pretty busy day and it was hard to get the flatbeds to move your stuff off the truck small wait a lot of sharing. Other than that good storage location easy to find I feel it's fairly new I don't remember that being there and affordable. I did have issues with the u-haul app when trying to check the truck in the app kept closing it wouldn't allow me to check the truck in or upload my pictures.

Évaluation :

5

Extremely helpful staff. General Manager Ben H. and his team are easy to work with. Bravo!

Évaluation :

5

Staff very friendly and helpful. Manager Ben when approve and beyond to help us! Will always use this location from now on

Évaluation :

2

Your employees don’t wear mask and are not accommodating at all

Évaluation :

5

Great solution! Everyone was friendly and professional! Merci.

Évaluation :

5

Very helpful, flexible and courteous.

Évaluation :

4

Great experience!!! The front staff was amazing at getting me accommodations.

Évaluation :

5

The GM is awesome and very accommodating.

Évaluation :

4

The size of the units is really small compared to what they tell you will fit - a 5x10x10 is supposed to fit a 1200 sqft home - NO WAY! Use caution when choosing your unit. Other than that, all went smoothly for the most part.

Évaluation :

5

Staff was super helpful. Craigles and Benjamin and another young woman helped a ton.

Évaluation :

1

They were still taking money out of my account after I have been gone for two months I called to let them know about that . The employee hung up in my face then 8 minutes later she proceeded to be just another month's rent out of my account again after I told her I didn't owe her for the last two payments they just took. I kept calling trying to get a hold of a manager they wouldn't would not put a manager on the phone. I finally got ahold of . someone at corporate and said they sent the message to the manager who never called I actually got in my car and go over there myself to get ahold of he says he's put the money back on my card but so far haven't showed up I'll give it a few more days and then contact the lawyer I will never recommend or ever use you all again and I usede you all 3my whole life renting trucks I Won't Go Back

Évaluation :

4

Wish there was more exterior access

Évaluation :

5

I was given a run around that day at other uhaul locations close by, but katie? I think was her name. She really excelled at her duties from the paperwork to taking charge and helping me with the trailer. Stellar team you have, and the place was so clean and he area with ac was nice and comfortable.

Évaluation :

4

This place is extremely, extremely well run. The only issue I had were some very sketchy individuals hanging around the storage facility entrance. However, I know the staff is doing what they can to deal with them. I saw the staff kicking people out and issuing threats to call the police, etc.

Évaluation :

5

I LOVE the U-Haul Park Hill location and it's staff!!! As moving is stressful, Benjamin and his team makes sure you have everything you need to make your move easier. I will always refer U-Haul as a preferred choice

Évaluation :

4

Everyone was so helpful!

Évaluation :

4

The individual who serviced my contracts at the location was very professional and absolutely stunning. She was friendly and courteous. I would also like to thank the quick response and professionalism of the manager who helped my daughter and me get to the storage unit after hours.

Évaluation :

3

The card system was a bit more complicated to use after hours and wasn't informed that the loading dock doors would be non operational. Was informed that the lock was a zip lock only to find out that it wasn't. Luckily I was able to get ahold of the employee to correct this in time before they closed. I would suggest to have security on the premises as during move-in, there were alot of shady people around. (I.e. a guy was in a truck driving in circles in the parking lot/loading dock and yelling at himself). Alarms would randomly go off as well??

Évaluation :

5

Great staff.

Évaluation :

5

I could go on and on and it's all based on customer service and special info by Whitney! I've been in the customer service industry for decades . This location is very lucky to her by their side. I haven't even used the truck or storage yet so I'll get back to you with an online review again-probably with very positive comments. Merci.

Évaluation :

4

Didn't end up with an exterior entrance unit, but the provided carts make bringing stuff in convenient enough.

Évaluation :

5

Excellent service at every point of contact. Merci.

Évaluation :

5

Absolutely incredible staff. Super friendly and very helpful for the weary traveler. I was exhausted and couldn't go up stairs so they said no problem and just got me a new space just like that ground level and close to the unloading area. Very great full.

Évaluation :

5

The staff was so helpful! I def recommend this place.

Évaluation :

1

Bad customer service

Évaluation :

5

I like the cleanliness, security, nice staff, carts, and the included lock.

Évaluation :

5

Cindy was an excellent customer service rep. She was super helpful and kind. She made sure I walked away with what was best for me. I had reserved a 20' truck, but since there wasn't one in stock, she upgraded me to a 26' truck at no extra cost and even threw on a dolly. I appreciated that, and for that reason, I would absolutely recommend this location.

Évaluation :

5

Great staff

Évaluation :

5

Benjamin was extremely helpful and kind. He hooked me up with the best offers and made sure I was well taken care of. Excellent service.

Évaluation :

4

A better explanation or signage for what causes the alarms to go off would be great. Even when I checked in properly, walking down the aisle of my unit set off the alarm. Added to my anxiety and ultimately my decision to move out.

Évaluation :

5

As before; U-HAUL magnificent staff provided the best customer experience and help make my move efficient and stress free. Shoutout to Ben, General Manager of the U-Haul Moving & Storage of Park Hill for his tremendous help

Évaluation :

1

It was almost impossible to get anyone to end my storage and cancelled the unit the same day that I turned in the trailer that I rented. I called and cancelled the unit 2 weeks before it was due.

Évaluation :

1

I was moving all of my personal belongings into a storage unit. The original storage unit that I ordered online was shown to me when I arrived to look at it. It was an "example space" the rep told me. Then, a few minutes later a different representative came and took me to my actual space... which was WAY, WAY, WAY smaller than the size that they had showed me before. I asked why is this space much smaller? The rep said "Oh! You weren't looking at the arrows on the floor!" Nobody told me about any arrows on the floor in the example space I did not have very much time, because I was moving the very next day, and I had limited money... As my children and I would be homeless for the next three months, so of course I could not "ask for a larger space, for more money". The result?? I had to throw out 1/3 of my furniture that I had been collecting furniture for 30 years. I had to throw out my bigger furniture in order to fit into you guys as much smaller space. I did not have time to sell my furniture, instead. You guys did the old "Bait and Switch" on me. I'm going to make sure that the better Business bureau is contacted regarding this. I also lost all of my furniture, because apparently U-Haul doesn't care that and we were in the midst of a pandemic, and me and many other people lost every job they had. There were priceless items in that storage space my children's baby items, hundreds of books that I collected over the years, and I'm 49 years old I had journals back from the time I was 17 years old that were thrown out. I was glad that U-Haul kept my items as long as you guys did. My financial situation is slowly turning around, but right now, I can't afford to pay anything except my rent, which is exorbitant. Also, you U-Haul must hire better customer service people. The few I spoke with made it clear that I was not going to get anywhere with them, so I stopped answering when I did not recognize a phone number.

Évaluation :

5

Super easy and convenient experience. I made a big move and had too many work supplies to store in a much smaller apartment than previously had. The facility was extremely well maintained, but most importantly, the process was a breeze from start to finish.

Évaluation :

5

I ordered online but when my husband went to move stuff in he decided it was too small. So they let him get a bigger one. But he forgot to ask for climate control and had to go back the next day to change again. No hassles, no extra fees, they let him change and I really appreciate that.

Évaluation :

5

Easy quick friendly service.

Évaluation :

5

The staff was incredibly friendly and helpful!

Évaluation :

5

Overall a great experience and friendly staff

Évaluation :

4

The access code that was emailed to me did not work. However, I used a swipe card that I had from another unit I had at the building and it let me in. But then when I unlocked my new storage room, the alarm went off. It was annoying but I was glad the alarm didn't continue for more than a minute or so.

Évaluation :

2

There is a sign and listed on your website that says elevators are available for use. This location has "split level" with no elevator. I was moving heavy, large items into storage like a washer and dryer and these items need an elevator to get up to the storage unit I initially rented. I had to change my rental and get charged MORE MONEY to get access to a SMALLER unit in the ground level. This is very upsetting and if I knew there was no elevator I'd have chosen another company or facility location all together. I feel taken advantage of and lied to.

Évaluation :

5

Had gotten a medium room but needed more space so I asked to upgrade. Guy at the counter was so nice and helpful and made it a smooth transition

Évaluation :

5

Athena was very helpful. She demonstrated a genuine Interest and made us feel very valued. She answered all of our questions, in a timely manner, and took her time to see if there were any other future needs. Athena is a great example of what an excellent customer experience should always look like!

Évaluation :

4

So far so good. Would be better with elevators.

Évaluation :

4

The female has taken care of us well before . but there was a quiet unassuming blk gentleman who outshined them all

Évaluation :

5

Mimi was super polite and made my experience exceptional.

Évaluation :

4

Very helpful and understanding

Évaluation :

4

Service and employees were great. It just sucked cuz I was told by customer service when I booked it that the price is the same no matter how long you rent a truck for, but then was told by another agent that I'd be charged for another day since I had it over 24 hours. I get it, but I was not informed about that and the info I was given by the first rep resulted in me feeling more relaxed enough to keep it out longer. So that was really frustrating, but not the fault of any employees at this location, it was the agent on the phone who made this experience not "excellent" but I didn't want that to reflect on the staff here cuz they were amazing and super helpful/friendly/knowledgeable.

Évaluation :

5

The staff were great and made moving feel easier :)

Évaluation :

1

I couldn't get into my the uhaul place with my access code and there isn't any help at all !!! I've been calling for 2 days and no answer.

Évaluation :

5

The workers we very professional and easy to speak with and showed us around th

Évaluation :

5

Staff are professional and friendly. They go out of their way to be helpful.

Évaluation :

5

Staff was very helpful and friendly!

Évaluation :

5

Everyone was very helpful was able to answer all questions. Will recommend storage to anyone needing it. Thank you, so far very good!

Évaluation :

5

Excellent thoughtful staff! Compassionate and problem solvers as well as very professional.

Évaluation :

4

The new management and staff has greatly improved my experience at this location.

Évaluation :

5

It could not have been a better experience. I believe the woman helping me was Katie? She was delightful. So kind and helpful. Answered all my questions. Showed me to my unit. Communicated clearly and professionally. And the space itself was so clean and welcoming. I could not be happier!

Évaluation :

4

Loved everything, convenient, easy, fast and no contact. Only thing I disliked was that there is no elevator and my storage unit is on second floor. So had to carry generators up the stairs.

Évaluation :

5

Merci

Évaluation :

5

Katie was SOOOOO helpful and had amazing customer service well worth noting!!!

Évaluation :

5

Very impressed with the Customer service & Experience I had with U-Haul at park hill. Special thanks to Benjamin and another employee (I forget her name), but they were both very helpful!

Évaluation :

5

Everyone working was super helpful and friendly.

Évaluation :

5

Enrique at U-Haul Moving & Storage Of Park Hill was a tremendous help. Many thanks.

Évaluation :

2

There were several frustrating issues with my experience. I am glad I decided to run over a car full of our items and get the storage unit a week earlier than we are moving because it would have been awful if I had our family (that is helping us move next weekend) sitting around waiting through the mess that was getting our storage unit. They had trouble finding our reservation which wasn't a big deal but a little time consuming. Then when I went to the loading dock and unloaded I found out the unit they gave me had a lock on it. So, I had to reload my items into my car so I wouldn't leave my items unattended and then go to the office to get them to unlock it. There was another person there also waiting for them to unlock his unit as well. Why rent units that are locked? It all seemed super disorganized and like they were understaffed. Then when we opened my unit the alarm went off because they set me up with a pin but didn't tell me that I can only use one of the pin pads by the loading dock door so it wasn't working. After loading all of my stuff into the unit I went back to the office to sort out the pin issue and there was no one there so I stood around for about 10 minutes. I finally found the manager and he helped me. The whole process of dropping off my car load of stuff and getting our unit should have taken 30 minutes but it all took about 1,5+ hours. The staff was nice enough but they are a mess and need more staff. I would not recommend this storage facility.

Évaluation :

1

The initial staff was horrible. Flooding ruined property which was not replaced or paid for due to scam insurance. Proper removal of funds not done, And end of storage, found that funds removed after closure of account. Only good comment was cleaning crew was great and always friendly. Horrible place for management!

Évaluation :

5

Excellent customer service very helpful and exained everything very thoroughly

Évaluation :

4

The one month of free storage is a great perk, and the reason why I'm storing my stuff with U-hual.

Évaluation :

3

The staff working when I initially rented my storage space were friendly, however they appeared VERY under-trained as it took 45 minutes of them repeatedly entering the same information into the system and then giving me a storage unit that I didn't request (bigger and climate-controlled).

Évaluation :

1

I have been using Uhaul on Uninta & Colfax quit frequently This Yr. I got a,email for storage that came in the nick of time. Elisabeth at the Park Hill store, Represented Uhaul as as a very unprofessional business. If not For the,General Manager "Mr.Benjamin Holen" we would have been in a terrible situation. I Give him⭐⭐⭐⭐⭐. He fixed us getting our stuff in Storage. I spent over three hours,back and forth with Elisabeth. Not to mention She was no where to be found for at least ten minutes or so to fulfill her reservation that was made. She choose to Assist everything from from phone payments, digging in her nose with her finger directly in my face to wanting to Assist another customer behind me before finishing her contract obligations with me after accepting my money. She is a Insult to Customer Service as well as Hospitality Management. I'm not sure If I will deal with Uhaul anymore if She represents the Company and I would have no choice but to deal with her. She doesn't deserve one star let alone a job with Uhaul

Évaluation :

5

Very impressed and was willing to be flexible with my request

Évaluation :

1

Been nothing but problems. Felicia needs to be fired and Jessica. Nobody will ask if youre doing okay nor will they approach you with a nice hello. Also they make people take the uhaul trailers off.

Évaluation :

5

Even though he was alone on a Saturday super busy He still give me a good attitude very helpful

Évaluation :

3

B

Évaluation :

5

The clerk who waited on me was very nice ice and took time to explain everything though she was just minutes away from being off work. Greatly appreciate her doing so. Plus, very easy on the eyes.

Évaluation :

5

Thank You UHaul!

Évaluation :

5

great storage place

Évaluation :

5

Wonderful customer service

Évaluation :

5

Very well kept n friendly staff. I thank you for your service n helping us with our needs. If we need another storage again we will sure see you guys. Merci

Évaluation :

5

Thank you uhaul. Thank you to every employee that assisted me today.

Évaluation :

1

45 min in line. Security system went off for 10 min, no one came. Insecure. Unit was not open for me, despite PAYING for 24 hour access. Had to take truck full home. Unit flooded. TERRIBLE EXPERIENCE.

Évaluation :

5

Quincy was very helpful and pilite

Évaluation :

3

Personnel in Spokane were excellent. However manager in Denver,Tyrone, is anything but pleasant and customer friendly, So, I found a young man at night to clarify my uhaul insurance. Tyrone-no help!

Évaluation :

4

Please call me (720) 474-5694 cell ask for cisco

Évaluation :

1

The customer service was not good at all, the employees were not properly trained, and i am due a refund and when I go to pick it up I keep getting an excuse as to why I haven't received it yet.

Évaluation :

5

Super clean with super friendly staff

Évaluation :

5

Jordan (I think?) was most helpful. I had a last minute size change on the unit and he was most accommodating. Johnny helped unhook the trailer and receive it. He was very friendly and effervescent.

Évaluation :

2

A customer who is repeatedly trying to have their bill corrected and paid but keeps getting billed is ridiculous!!!

Évaluation :

5

Staff was always helpful and 'positive.' Keep them !

Évaluation :

5

Amazing! These guys really took care of us from the second we stepped out of the truck. Big shout outs to Ione and Tyree who went out of their way to make everything go smoothly for us.

Évaluation :

5

Very good check-in by Jared. He was accommodating, clear about rental arrangements, the facility, security, access, etc. The locker area seems new! It appears there are no lights in units (not good).

Évaluation :

5

Super helpful staff! Every step of the way, UHaul worked with me to make my move easy!

Évaluation :

5

The People were very nice and help i would use this location again.

Évaluation :

5

The staff rocks!!!

Évaluation :

4

Very convent

Évaluation :

5

Facility is super clean, smells great. Staff is friendly and helpful. Feel very comfortable leaving my stuff at this location.

Évaluation :

5

The gentleman names bill was outstanding. Helped me in every way I needed real bad and made things easier for me. God bless him. He is a employee that you would never wanted to let go and pay wel

Évaluation :

5

Na

Évaluation :

3

People are great. Facility clean. Layout of storage units suck. My units were at least 100 yards from the loading dock. Most of movers pay was for wheeling stuff from unit to dock.

Évaluation :

4

Did a very good job setting everything up for me and making sure things went smoothly for me which felt good... The only reason for four and not five stars is the price...I'm from Michigan and cheaper

Évaluation :

5

My situation was complicated. They helped me work it out. I was very satisfied.

Évaluation :

5

Very helpful.

Évaluation :

5

Merci

Évaluation :

3

Probably will never use a uhaul service again.

Évaluation :

4

I asked U-Haul for a drive-up unit with a roll-up door. Instead they sent me to a place that has neither. But Tyree at Park Hill worked very hard to make the best of the situation. Kudos to Tyree!

Évaluation :

5

Would recommend this facility for the people alone only complaint was the size of the storage unit had to get two units to store all my stuff

Évaluation :

5

Excellent staff.

Évaluation :

3

Your emergency roadside support service needs to improved.

Évaluation :

5

All the employees were very friendly and helpful and went above and beyond for us. We are very appreciative for all of their assistance!!

Évaluation :

4

I am waiting for a refund from the rent I paid in November, 2018. Please advise of when this might happen. Then I will be able to give a final rating. Merci.

Évaluation :

5

Nice staff, great facility.

Évaluation :

5

Everything very good.

Évaluation :

5

Fast shipping thank you!

Évaluation :

3

Wait for service was too long

Évaluation :

3

The facility was is nice, both bathrooms have been out of order for over a month. Micheal is very unpleasant. The GM George made up for it.

Évaluation :

5

Great experience!

Évaluation :

5

very helpful

Évaluation :

4

Great experience with truck rental and storage rental.

Évaluation :

5

Good work uhaul.

Évaluation :

5

Very accommodating. The manager was able to locate and place the Ubox before 24 hour notice which we appreciate

Évaluation :

5

Park hill was great. Honest, helpful, friendly and easy to work with. Getting uhaul answering service when park hill staff was unavailable was not. These representatives were not helpful at all.

Évaluation :

5

Very nice and the storage area is a A+ on clearness.

Évaluation :

4

Overall the service was great for my truck and storage unit rental. They were very flexible, professional and friendly.

Évaluation :

5

Everyone here was helpful, curteous and respectful. Drop off and pick up was excellent.

Évaluation :

5

Everyone was always helpful. Staff was excellent.

Évaluation :

2

I did not use this facility. I do not live in CO and have not visited there in over a year. I don't know how you got my email.

Évaluation :

5

I have moved a lot recently and the staff at this location has been the most helpful and friendly by far!

Évaluation :

5

Easy move in, easy move out.

Évaluation :

2

Doors were broken so they wouldn't lock after hours or broken doors locked me out and I could not access my unit. The manager was nice but the rest of the staff was short and lacked customer service.

Évaluation :

5

Great Uhaul facility all staff were excellent from the moment i walked in to the moment i was scheduled to move out.Excellent!

Évaluation :

5

Overall a great experience

Évaluation :

5

Staff provided great service & facility kept very clean with easy secure accessibility

Évaluation :

5

General manager was great.He accepted my trailer return and saved me a bunch of time from having to drive further out for my return.great uhaul location.

Évaluation :

5

Awesome staff!

Évaluation :

5

Great customer service! Clean facility, easy secure access.

Évaluation :

4

Reps are very good and helpful but need more reps as long wait time

Évaluation :

3

The line is always long for customer service

Évaluation :

5

Really great place to have storage or rent a truck / trailer (right off of I-70). Staff are SUPER friendly and helpful even when it's extremely busy. I have recommended this place to lots of people!

Évaluation :

4

Both drop off & pick up of my U-Box was painless. I think I lucked out, timing wise, as I was helped before a rush of people showed up. The front desk could use some more man power! Overall an A

Évaluation :

5

U-Box delivery staff was very accommodating and pleasant. Merci.

Évaluation :

5

Mr Billy? he is friendly and helpful

Évaluation :

5

Gets busy in the office and in the road around it

Évaluation :

5

Billy is friendly and helpful

Évaluation :

5

Everyone so polite and nice.

Évaluation :

1

I want my money back for the last month. The toilet cleaning lady in the back constantly hits the alarm button when customers nare in the back to annoy them. I have it on video actually.

Évaluation :

5

Merci