We had great customer service from the gentlemen who helped us. We were very satisfied.BILLE JENE C.
Customer Reviews for U-Haul Moving & Storage of Pekin
Pour nous contacter
Pekin, IL 61554
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MARGARET D.
great experience.JONATHAN R. | Premières impressions
So helpful. Hope I don't have to move again. If I do you would be my first place to work with.JONATHAN R.
S.O.Beau H. | Expérience générale
Le client n'a pas laissé de commentaire.Gary H.
Fire or train some common sense into the woman there the day before there was a nice helpful guy that said the hitch was good for the trailer so next morning I could be on my way fast then the woman gave me a hard time waisted an hour of my time and told me I needed to buy another hitch when the trailer was setting level alreadyROBERT L.
Le client n'a pas laissé de commentaire.Ron S. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH C.
Never staffed enough. Always long lines and issues take forever to solve.Greg F. | Expérience générale
Le client n'a pas laissé de commentaire.Eduardo H.
The people were very nice, easy to work with and very helpful.Kevin M.
Le client n'a pas laissé de commentaire.ROBERT E.
Le client n'a pas laissé de commentaire.NAKEASHA DAWN P.
Le client n'a pas laissé de commentaire.MARK J.
Super Friendly and thoughtful woman who got me all setup! Sorry I forgot her name.andrew V.
Le client n'a pas laissé de commentaire.JASON T.
Le client n'a pas laissé de commentaire.TAMMIE S.
Le client n'a pas laissé de commentaire.Todd S. | Online Move In
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.VICTOR J.
No Comment I Loved The Whole UHaul Experience ❤️ Thank You Very Much For Everything To The UHAUL Company .MELISSA J. | Expérience générale
One person working. Truck was dirty and dusty. Then I returned the truck back to exactly where the gas gage was and I was still charged 19 $for fuel. I will never use uhaul again.BRANDON L.
I had issues with the original location that was picking up from Bloomington Illinois. I had to drive all the way to Perkin, il to get a truck. One Elizabeth had an attitude when I was asking question about someone bringing the truck to her location. She was rude and unprofessional. Going out there wasted my time and energy.Timothy P.
I moved from normal IL to Garner IA. The truck wasn't in normal or Bloomington. I had to drive 40min away. Was given 60 miles extra. After driving back. I had only 20 miles extra. When I got the truck it was under a quarter tank and was only given a 26 dollar credit. The worker stated they would of filled the truck but they didn't have a gas card yet It cost me 153 dollars to fill. When I got to Garner. I realized I was only given 9 miles to bring the truck back. The dropoff was in mason city Iowa at kramar hardware. That's about 25miles. This was unacceptable. I hit my Max of miles given by uhual. Going through road construction plus driving to the gas stations. I didn't drive extra at all.TREVER M.
Le client n'a pas laissé de commentaire.AARON T.
Le client n'a pas laissé de commentaire.Curtis A.
I was over charged on my card and when I called they said it wasn't on Uhaul that I needed to call my bank.... Well I did and the money was takin by you guys...TEVIS B.
Le client n'a pas laissé de commentaire.ROBIN C.
Everything went very smoothlyJill C.
Le client n'a pas laissé de commentaire.Lori M. | Premières impressions
The guy who rented me the unit and also checked the unit when I was done was really nice and helpful.Sara S. | Expérience générale
Le client n'a pas laissé de commentaire.Alex L.
They called me 16 hours before I was supposed to get my truck to tell me they didn't have one, even though I had confirmation since June 16th. Initially, the lady was like â€œwell, sorryâ€ until I got really upset and told her to figure something out because this wasn't my fault or problem. Then she called me back and got another customer to change their reservation, which isn't any better for someone else. She claimed I was trying to reserve the truck that day but I had confirmation from June 16th. She just expected me to changes all of my plans with 16 hours notice, unacceptable.JAMI K.
Verify with customer what size they are getting. Was given the 15 ft for the 20 ft price it wasn't until I looked at my email and brought it to his attention that I had reserved the 20ft. All he said oh I'm sorry it doesn't tell us which one the customer gets.Jodi M.
Uhaul overcharged my debit card ...which created an overdraft. I now have to wait to get my money as well as pay fees for the overdraft which was caused by uhaul overcharging me. Never will I deal with uhaul again.BRADLEY C.
Le client n'a pas laissé de commentaire.Alex L.
Staff were very helpful. Facility very clean.William C. | Premières impressions
They are great. It's the only location I use.KATHY O.
Le client n'a pas laissé de commentaire.Scott M.
Le client n'a pas laissé de commentaire.LONNIE H.
Le client n'a pas laissé de commentaire.LARRY M.
Le client n'a pas laissé de commentaire.Rita T. | Premières impressions
Le client n'a pas laissé de commentaire.EDWARD W.
Le client n'a pas laissé de commentaire.THOMAS S.
Le client n'a pas laissé de commentaire.ROBERT A.
Le client n'a pas laissé de commentaire.COLIN O.
The staff was very helpful with the process.katherine f. | Premières impressions
I received my truck with a little less than 3/4 of a tank..I drove 123 miles, put 40 in and it was where it was when I picked it up....I had paid for 100 miles so I had no problem with the extra mileage charge. But then I was charged 60 more dollars because they said it wasn't returned with the same amount of gas..IT WAS !!VERONICA G.
(Unrelated to this location). Confirming and managing my reservation was an absolute nightmare. Your ecommerce and remote customer service give comcast a real run for their money in terms of how horrible they are. Do better.NICHOLAS U.
Le client n'a pas laissé de commentaire.SELINA L.
Le client n'a pas laissé de commentaire.GREGORY B.
Le client n'a pas laissé de commentaire.Denise H. | Expérience générale
The young lady working at this location was very friendly and helpful. No problems with the truck pickup and she was very prompt.DAVID S.
Le client n'a pas laissé de commentaire.LYNNETTE H.
Le client n'a pas laissé de commentaire.JIM P. | Expérience générale
Very nice , no problems, manager was very nice and professional thank you so muchKEVIN M.
Le client n'a pas laissé de commentaire.Adam W.
The person working the desk is incompetent and rude. Has an attitude. She charged me 35 dollars for gas when I drove the truck only 7 miles. She claims the truck was on full and it wasn't. It was on 3/4 of a tank when I left u-haul. I returned it with 3/4 of a tank. She moved the truck up for me and didn't see the amount of gas? She kept repeating herself like I didn't comprehend. I had no data on my phone to push the link and tried telling her since that was her argument to me.JANE O.
Le client n'a pas laissé de commentaire.LINDA T.
Le client n'a pas laissé de commentaire.DAVID R. | Premières impressions
Get better employeesBRETT M.
We haven't yet moved our items into storage.Debra B. | Premières impressions
Keep up the great work!!!Edward M.
Everyone us always so helpful and kindKANDACE S. | Premières impressions
Should allow someone to rent more than 24 hours but otherwise was fineSTEPHANIE S.
Le client n'a pas laissé de commentaire.selina l. | Premières impressions
No one would answer the phone and return of truck was not pleasant.Ralph C.
Le client n'a pas laissé de commentaire.Tammy H.
Le client n'a pas laissé de commentaire.Chera G. | Expérience générale
Le client n'a pas laissé de commentaire.Debbie B. | Premières impressions
Thanks. Never knew how much your place would help us in our transition to our new home. Excellent Service too.Bill C. | Expérience générale
I am very impressed by the staff and the professionalism of this location. Over the past six months I have needed moving boxes and various moving trucks on five different occasions due to moving and parents passing away, they have always been very accommodating and helpful.KANDACE S.
Le client n'a pas laissé de commentaire.JESSE G.
Le client n'a pas laissé de commentaire.DEBRA O.
The gal that helped both with the rental and the return process was amazing. Was great to work with and very easy to navigate the process. Will definately use again in the future.AARON U.
The back of the truck smelled like a turkey farm - could maybe air them out after each use.KYLE R.
Le client n'a pas laissé de commentaire.JIM P.
Le client n'a pas laissé de commentaire.JIM P.
Very nice place in pekin ILVIOLET W. | Expérience générale
Le client n'a pas laissé de commentaire.Georgenia J.
The staff at this u-haul site was awesome and very helpful.Nick R. | Expérience générale
Le client n'a pas laissé de commentaire.TERRY F.
Le client n'a pas laissé de commentaire.RANCE F.
Le client n'a pas laissé de commentaire.Denise H. | Premières impressions
Le client n'a pas laissé de commentaire.LYNDA F.
Le client n'a pas laissé de commentaire.Lorene T.
Our experience was very good. When I called, they were very polite and helpful. The man who helped us hook up was also polite and helpful and so was the lady who checked us back in. I have no suggestions for improvement.DEBRA K.
Fantastic service...DUANE O.
Le client n'a pas laissé de commentaire.Larry E.
Le client n'a pas laissé de commentaire.roger H.
Le client n'a pas laissé de commentaire.IAN F.
Angie went above and beyond to get me my storage unit and make sure I knew what I was doing thanks Angie! :)KAYLA S. | Premières impressions
Le client n'a pas laissé de commentaire.JESSIE S.
We used the court street location in Pekin, IL. We had the area manager. I believe his name is Caleb. Sweetest and best customer service I've ever had! We had a delivery driver side swipe the truck and he was very relaxed and assuring during the process. I will ALWAYS use uhaul because of the service he gave us.Rachel B.
Didn't have to do a thing. They hooked the trailer up for me, and unhooked it when brought it back.GARY S.
Le client n'a pas laissé de commentaire.Melissa H.
Le client n'a pas laissé de commentaire.JAMES H.
I cannot say enough about the staff!Gordon L. | Premières impressions
The staff is excellentGordon L. | Premières impressions
Angie is a great manager! Her interpersonal relationship skills are gold! Way above what I expect during these difficult times dealing with my challenging situation . Kudos to Brian for a friendly and above average attitude and people skills!GORDON L.
Le client n'a pas laissé de commentaire.Michael M.
Sometimes they are understaffed.Michael F.
Le client n'a pas laissé de commentaire.ROBERT S.
This was my first time renting from U-haul so I had a lot of questions. The staff was very pleasant and patient. They answered all my questions.JAMES M.
Le client n'a pas laissé de commentaire.BILLY W.
Perfect service! 10/10! Very kind and helpful!!JAMIE C.
Front wheel bearing seals were leaking on truck. The average person would not have known this. Truck was not road ready! I watched how bad it was leaking. It wouldnt have taken it on a long trip!GREG W.
Awesome ExperienceSAMUAL A.
Le client n'a pas laissé de commentaire.CAROL G.
Very nice inside the store; very friendly, professional employeesDAVID W.
Please get someone to plow your lot when it snows. It was kind of a pain to drive the u haul truck and my car in 5-6 inches of unplowed snow. Other than that the service was great and price was reasonable. Merci.DEAN H.
My big complaint is that parking lot was not shoveled well. I arrived to start my storage rental in morning after a snow storm night before. Parking lot was not shoveled yet and driving to building was difficult; i got stuck a couple times. I decided to wait until parking lot was shoveled to move my belongings but the shoveling did not occur until 3 pm (at least thats when I received phone call from Uhaul that shoveling was done). Even after the shoveling it was still not done well as only paths were shoveled not entire parking lot and again next day was stuck in snow worse than the first day; eventually got free and realized I MUST stay in the shoveled areas which were hard to distinguish as all pavement was white. I realize you can't control the weather but you can control make a better effort to address the snow.Kathy K. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa E.
Le client n'a pas laissé de commentaire.MARY C.
Nothing, was very happy with service. Quick check out and quick check in. Truck was very cleanJEFFREY S.
Well I looked at my bank account and saw a second charge on my card but I only rented this one time I don't why am being charge for a second time but other then that everything was greatJESUS Z.
Tire straps could be a few inches longer. Other than that, everything was great. Would like to to say Lynsey at the pekin store was very nice and helpful. Need more people like her in businessesLONNIE H.
Le client n'a pas laissé de commentaire.Richard W.
Nothing everything was great!James O.
Le client n'a pas laissé de commentaire.Kris H.
Le client n'a pas laissé de commentaire.Richard B.
You really don't want me tooZACHARY S.
Le client n'a pas laissé de commentaire.Megan D. | Expérience générale
Can't recall her name, but young lady at customer service is excellent. Helped me on several occasions. When purchasing moving supplies, returning unused supplies, reserving storage, and obtaining storage; always excellent attention to service. She is a top notch employee.Craig R. | Premières impressions
When I got to the facility there was no record of the reservation I had made. The room size I wanted was not available. Had to get a bigger room than needed. Person who showed us to the locker was not wearing a mask. Otherwise, facility was very neat and clean. Locker looks like we were the first one to use it.Jeff T. | Premières impressions
Le client n'a pas laissé de commentaire.gary w. | Expérience générale
Le client n'a pas laissé de commentaire.Carissa S. | Online Move In
I was pleasantly surprised by the whole experience. I am particularly pleased with the convenient location and accessibility. The Sign Up Staf person was pleasant,helpful, courteous and professional.Sandra J. | Premières impressions
Le client n'a pas laissé de commentaire.Dave D. | Expérience générale
Le client n'a pas laissé de commentaire.Shelly F. | Expérience générale
Le client n'a pas laissé de commentaire.jessica D. | Expérience générale
Le client n'a pas laissé de commentaire.Louis L. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffery P. | Premières impressions
I would add a swipe-in for the big garage on the west side.Karen D. | Expérience générale
Cody was excellent! He was super helpful to me. Really like the place. Clean, really secure...Gregg D. | Premières impressions
Le client n'a pas laissé de commentaire.John W. | Expérience générale
It was a wonderful place to be and I'm glad to have them in our vicinity thank you very much U-Hauls a great place to beRandy G. | Expérience générale
Le client n'a pas laissé de commentaire.Darin D. | Online Move In
Le client n'a pas laissé de commentaire.Steve M. | Online Move In
Le client n'a pas laissé de commentaire.Eddie B. | Expérience générale
Outstanding facility. Extremely clean..including restrooms, great staff (especially manager) and amazing value. Congratulations on a FIVE STAR operation!Mark R. | Expérience générale
Manager was super friendly and helpful choosing the correct unit. Very appreciative.Jon L. | Premières impressions
Easy to use. I really like the garage entrance.Karen D. | Premières impressions
Le client n'a pas laissé de commentaire.Louis L. | Premières impressions
When I needed a storage unit. I didn't know where to go. Then I saw that U-haul had opened this new facility in Pekin. I was extremely impressed with their storage rooms, the price, the ease and convenience of going in and out whenever I needed to drop off or pick up items. I absolutely loved the garage doors that automatically opened and you can pull inside to load and unload! That was wonderful! The bathroom area and the area with the complimentary carts to use always looked and smelled clean. It was well lit and easy to enter and exit. HIGHLY RECOMMEND!!! Thank you very much!Julie O. | Expérience générale
The best storage place I’ve had and well maintained and very clean and great service every time you walk in there sliding doorsTasha C. | Expérience générale
you can tell the manager works hard to obtain customer satisfaction!Shyan K. | Expérience générale
I love my storage unit. It's so handy! I'm happy that there are restrooms, if needed, carts to load and unload provided for free, the place is clean, well-lit, and I love the pull-in garage for privacy and for cold weather! I love this facility and will refer friends. Thank you! Julie OberleJulie O. | Premières impressions
I experience was great! Very friendly staff and very helpful!Maureen C. | Premières impressions
I really appreciate all the help Cody gave us in this move. Merci.Barry A. | Expérience générale
Easy in and out, and climate controlledKENNY K. | Expérience générale
Area was clean and convenient. Cody the manager was friendly and helpfulTimothy C. | Expérience générale
Andrew was very helpful. I am grateful for the help he provided in getting the right moving van that we needed.Barry A. | Premières impressions
Friendly, efficient staff made the process quick and painlessMary K. | Premières impressions
The employee working Monday July 15th was awesome. He was very informative and extremely helpfulTherese C. | Premières impressions
The facility is very clean. The staff is very friendly and courteous. This is our first experience with rented storage, and it has been very easy and convenient. We would highly recommend U-HAULSusan S. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
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