Évaluations des clients U-Haul Moving & Storage of Point Loma

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Point Loma

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Kody M. le

Évaluation :

Cancelled my reservation only to confirm if have one at a later time..only to give me a smaller truck so I had to make 3 times the amount of trips which resulted in me paying 3 times the amount on miles. Had to pay my hired help for double the time because the reservation got pushed back. Unbelievable.

James K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrea T. le

Évaluation :

I've dropped off twice. Both times it was good and relatively quick.

CHRISTINA W. le

Évaluation :

Originally there was a mistake made by the Uhaul phone rep (answering service, not location) and I was mis-informed on my truck rental on the overall height of the vehicle. This caused an issue when I showed up to pick up my rental (originally scheduled for 7/16). The gentleman who helped me at the Midway site was very knowledgeable and got me into a proper vehichle that would not exceed the height clearance for the place I was driving it to (a parking garage) to pick up equipment. However, I had to come back the next day early in the morning vs the night before as I planned. When I arrived in the morning the place was busy and I was concerned I would not get my rental in time to make my morning appt with the truck. However, the young lady working was very proficient in working through the guest line and when she got to me I was out in no time. Overall, I felt the team at the Midway location did everything they could to support me. However, the lady from the answering/call center needs to know her product details much more. This good have been a disaster had I not mentioned my height restriction needs at the location on 7/16. I would have been under the impression I was good and would have not.

Charles D. le

Évaluation :

Nick at the front desk was very helpful and eager to make my Uhaul experience an easy/ pleasant process. I appreciated Nicks ability to answer my questions regarding U-Hauls various insurance options. I look forward to my next uhaul rental! Thank you

Shelby T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Solomon P. le

Évaluation :

Nothing Amazing

Joseph C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael M. le

Évaluation :

Le client n'a pas laissé de commentaire.

eric r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Truly B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Arthur E. le

Évaluation :

Kendra was very helpful!

Benjamin F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Natalie S. le

Évaluation :

Didn’t like having to buy a lock ! But if tats all there is you guys get 5 stars

Levy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kraig M j. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terry M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rudolf V. le

Évaluation :

Le client n'a pas laissé de commentaire.

TOM T. le

Évaluation :

took forever to get service,waited for 20 minutes for assistance to confirm truck was received and checked in.

Carletta C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Javier N. le

Évaluation :

Front office was great, niko was great all around a good experience

Mark M. le

Évaluation :

My credit card has five charges on it from a single truck rental. This is a problem. Second, I reserved a truck online to save time but I still had to wait a long time to get out the door with a truck. I didnt skip ahead in line, still had to provide most of the same info to the Uhaul staff. They checked for my reservation and it wasnt in the system.

Roger F. le

Évaluation :

Le client n'a pas laissé de commentaire.

frances f. le

Évaluation :

The gentleman that received the trailer was so helpful disconnecting it and hooking my lights back up I can’t say enough of how great he was as an employee of your company

evan b. le

Évaluation :

Great customer service, got me in and out super fast. I didn’t have a reservation, but was able to get what I needed without waiting.

Desiree C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pascual M. le

Évaluation :

As if you were at a full service car wash!!

Adrian H. le

Évaluation :

Location, customer service, cleanliness everything was good. A bit of a long wait but was a lot of customers there so no big deal. Forgot to record gas mileage when I returned truck before I put keys in drop off. Tried to call and get in touch with customer service. Was on hold for over an hour just to get cut off. But the on-site team took care of everything when they opened so I was not charged any late fees. Will definitely use this location again in the future.

Steven N. le

Évaluation :

The mobile check-in was only moderately useful since I had to go inside to get the key. it would be really cool if you had keyless access and keyless start on the trucks.

Jeffrey H. le

Évaluation :

Le client n'a pas laissé de commentaire.

bradley p. le

Évaluation :

It was quick! That’s what you want when you are moving!

Kelsey P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicole B. le

Évaluation :

Mobile key pick up was ridiculous! The first truck number I was given was not on site. After trying to flag down an employee proved useless I went inside and found the lobby packed with people. I was 18th in line FYI. By the time I reached the counter, I was an hour and a half past my pickup time of 9am. By the time they found me a truck and I drove off it was already 11am. Cost me time and money because there was not adequate staff on the day I was told was the busiest of the month.

brigitte l. le

Évaluation :

Le client n'a pas laissé de commentaire.

RODNEY D. le

Évaluation :

Le client n'a pas laissé de commentaire.

shahrzad p. le

Évaluation :

Elijah was very nice and helpful. He went out of his way to make sure my truck was clean

Salah S. le

Évaluation :

Good service except I have to go to three different location to get a truck

JAMIE R. le

Évaluation :

There was an issue where the tow dolly I requested days earlier was apparently then not available on the day of my move. I was told I had to drive an hour away to La Mesa instead on the day of my move, two hours earlier than intended. Only after I threw a proverbial fit on the phone several times did someone offer another solution - that a U-Haul employee actually go get a dolly for me instead of telling me to change the very stressful and meticulously planned schedule I had. Thankfully, someone did that eventually, but without my absolute insistence, i don’t think this would have happened and I would have been SOL. That being said, everyone was exceptionally nice and I appreciate their helpfulness. The owner or GM, while seemingly wanting to help, constantly yelled instructions or comments to myself or her employees, rather than just walking over to chat. Which is fine, but made me anxious.

Nathan R. le

Évaluation :

I rented the truck and drove to my moving location and when I went to open the back there was a lock, I had thought the key would be in the chain or a glove compartment but it wasn’t. I sat on costumer service hold for ten minutes before the operator told me they would call me back with a solution. I waited another 10 minutes before I just drove back to the lot. The rep unlocked it and said that they should have taken the lock off and they would discount the rate, which they didn’t. I’m still waiting for the operator to call me back. Wasted an hour of my time. Poor costumer service

Anas A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Juan F. le

Évaluation :

Excellent everything!! Congratulations!

ERIC B. le

Évaluation :

The provided rental had graffiti on the side and numerous dents that were undocumented. After a rest stop the vehicle started making an awful noise. A mechanic was on scene 45 minutes after a call and was friendly. He confirmed that a spark plug had been blown and the truck would need to be towed. After the mechanic notified roadside assistance of the truck's status, IT TOOK 5 HOURS FOR UHAUL TO MAKE THE ONLY LOGICAL AND OBVIOUS DECISION. I'm not sure if the employees are incompetent at roadside assistance or if Uhaul prevents autonomy for employees to make the simplest decisions. This whole situation was so inconvenient with the timeline I was on.

Alexander v. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daryl D. le

Évaluation :

Le client n'a pas laissé de commentaire.

James T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Timothy E M. le

Évaluation :

It was a little confusing with the gas since I picked up with an 1/8 a tank and was told to fill it up to 1/4 for the $16 credit but it cost more than that to fill it when I only drove a few miles.

James L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ana G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Devin H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Imsun S. le

Évaluation :

Kind and friendly staffs represent well

Giovanni D. le

Évaluation :

Fast returning and helpful personal

Matthew W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roxanna S. le

Évaluation :

Awesome experience easy n fast

Joseph F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roger S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael B. le

Évaluation :

Great customer service and on-site support

Richard W. le

Évaluation :

Trailer was dirty when I picked it up. I had to sweep it out.

Richard george A. le

Évaluation :

Le client n'a pas laissé de commentaire.

STEPHEN BRENT H. le

Évaluation :

Bit confusing at first when calling a different location, then not knowing I was being transferred to a national call center, which then had to transfer me to local scheduling. Wait times were not bad on the phone, which is great, but it's a bit confusing when you're calling a local # and getting bounced around, if you're not familiar with the system. Perhaps tellings associates to the phone with their name, loation and title would be helpful. For example: Thanks for calling UHaul, this is Paul in Tempe AZ, our national call center, how may I help you? OR ... Hi this is Felicia in Tampa ... oh, you have an existing reservation reuest ... let me transfer you to local UHaul scheduling there in San Diego " ... "Hi , this is Dale, I'm your local San Diego UHaul scheduling specialist ... how may I help you?. Some script work like this, and insisting employees be consistent, would be REALLY helpful and save some frustration for a first time caller. Overall I was THRILLED with my service at the Midway San Diego location. However, I called a different local location (closer to me geographically) on Adams Ave, and I'm not sure who I spoke with on that call, but he was rather curt and abrupt. I thought it was someone at this local location on Adams Ave, but in the process of being bounced around (after not receiving the promised callback in a timely fashion, and me calling a national # to follow up) I learned about your internal "process". The next 2 associates I spoke with had OUTSTANDING customer service skills ... it just took a bit of inquiring on my part to understand how I was being routed, what the process was, and who I was speaking with. Given I had a short timeline, and recognizing it is the busiest time of year for moves possibly, I appreciated that I never waited on hold longer than a couple minutes ... but having each person, on the various 3 or 4 calls, explain who and where they were, as well as what their role was, could have streamlined the process and saved us ALL a bit of time. Again, however, I was thrilled with my service at the Midway San Diego location. Love how streamlined pick up and drop off was, love that everything is digital (pictures of damage, emailed receipts and text messages, etc). Very, very customer friendly. Will definitely book again for future needs, based on this experience.

Kimberleigh J. le

Évaluation :

After hours pick up should be more clear.

Deborah D. le

Évaluation :

I am not very big & found the seat swallowed me. The truck did handle very well & i liked the ramp. Customer Service at this location was friendly, quick & knew what they were doing. Good job!

Allyson Christin W. le

Évaluation :

Hareem was rude, not helpful and condescending to me.

Steven C. le

Évaluation :

Great customer service and I would come back to this location again.

Carol Ann M. le

Évaluation :

This facility seems a little neglected, but the service was good, the truck was clean & well-maintained and everybody was friendly.

PINK C. le

Évaluation :

Le client n'a pas laissé de commentaire.

DON S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Roberto C. le

Évaluation :

The gentleman who checked me in was great! The equipment was not and the ability to hook my car up with like a circus - not a good one.

John Carl V. le

Évaluation :

The staff were unprofessional, and rude. I rented a van to help move some furniture - a total trip of 20 miles back to the U-Haul. Stopped to add 2 gal of gas, and was charged $16-plus for gas anyway. Made the mistake of taking a service dog for the ride. When asked if I there was a dog in the van, I, of course said yes. The staff member launched into a lecture and told me that he would have to charge me for cleaning the van. There was a small amount of dog hair on the floor. I cleaned it myself and listened to the staff lecture me about the terms of the contract, etc. I will never rent from this U-Haul again.

Michael R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelly M. le

Évaluation :

The place was so busy, and the process went much too quickly (and this is coming from someone who rents trucks every week), the truck smelled of cigarette smoke, and the doors were difficult to open and close. It’s was less than a mediocre experience

Octavio G. le

Évaluation :

They did not take off the lock on the truck, which caused me to lose an hour.

WIlliam G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Glenda W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian A. le

Évaluation :

Van battery died when we arrived at storage. Had to get a jump. Customer line for initial van pickup took about 30 minutes.

Andrew scott K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vince T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven Reginald S. le

Évaluation :

Wonderful experience! They had everything I needed to complete the trailer rental.

paul william g. le

Évaluation :

Le client n'a pas laissé de commentaire.

James B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nathan W. le

Évaluation :

Check in took a long time. They were very busy and disorganized in the morning.

nate m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chris P. le

Évaluation :

I used the app for the first time and skipped the line - the staff on the lot was excellent picking up and dropping off!

MARCELLA B. le

Évaluation :

From the minute I walked into the store to the returning of rental the employees We're very professional and courteous. I have highly recommend this location for any of your moving needs!

setareh f. le

Évaluation :

Our truck wasn't filled to the 3/4 line as promised, so it would be nice if someone walks you to the truck to check on it so you don't have to go all the way back inside from the lot to find someone to tell!

tim y. le

Évaluation :

Very nice facility and friendly people

claudia m. le

Évaluation :

Employees were so helpful. Was quick, easy and affordable.

Tina R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thaddeus Clay A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Blake H. le

Évaluation :

Everyone that works at the location is great. That being said, you guys have to explain how the mile estimate works. I think it’s absolutely ridiculous that you ask for a mileage estimate when I’m sitting at the desk unable to give a good estimate instead of asking when I book the truck and have time to actually look online to see how far I’m going to go. But instead you ask when I’m there, in a hurry, with people waiting behind me. So naturally I gave a bad estimate and went over on miles and my $40 rental became an $80 rental. That’s insane. I’m sure you make a ton of money doing that to people but I’ll never use you again.

Richard G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas C. le

Évaluation :

The past Sunday I showed up to the store at 9:05AM only to find at least 10 people ahead of me and a very small staff. I didn't get the keys to the U-Haul until 10AM. The process is slow and inefficient and most of the requirements could have been asked for ahead of time prior to pick-up. At no fault of the friendly staff, they were understaffed and it was apparent everyone waiting felt the same way. After I received the vehicle I had to rush to meet my hired help only to find that the dolly I paid for was not put in. Not only did I have to rent another for $20 from and Ace Hardware but I had to drive an additional 10 miles that were charged to me to pickup and drop off the dolly after use. In the future please staff accordingly to the number of reservations.

Troy N. le

Évaluation :

Engineer the website for Online Pick Up to be easier to navigate.

Thomas P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas P. le

Évaluation :

Le client n'a pas laissé de commentaire.

donna p. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dennis B. le

Évaluation :

Le client n'a pas laissé de commentaire.

denise J. le

Évaluation :

more people helping very long line

Josue G. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID M. le

Évaluation :

I've used uhaul many many times over the course of 30 years. After the experience and service I received at the Midway San Diego location I will NEVER use uhaul again.

KRIS T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Virginia P. le

Évaluation :

When you say "1 Day rental" mean it. It does not mean 6 hours. Thanks

David D. le

Évaluation :

EZ pick up and use. Quick return. They have stepped up their game!

LUIS B. le

Évaluation :

You guys are top notch.

Ryan B. le

Évaluation :

The truck was on E when they gave it to me. Actually below the E. They listed it as 1/4 on the contract and didn’t explain that there was a credit to explain this incorrect info until I returned to inquire. The truck’s dash showed that tire pressure was low and that the tire pressure monitor system was broken. Why was this rented out? This is dangerous. The staff is HORRIBLE! They ignore guests in line and chat amongst themselves until you walk right up to them and force them to help. My truck had a lock on the back and the guy who worked w me told me his coworker will be right out to take it off. Both coworkers were there when he said this. I went outside and waited ten minutes and no one came. I went back in and the man who told me a coworker will be out was on his phone. He didn’t look up as I addressed another employee and asked if someone can unlock the back. A different employee came out and helped me. The first guy never looked up from his phone. Lastly, my receipt is incorrect. I have double changes for a rental that was less than 24 hours. Why? I’d like my bill corrected and at least a partial refund for all this trouble and poor equipment.

Kelly M. le

Évaluation :

I'm a fairly regular user of U-Haul. I usually book my reservation thru the U-Haul App. The last two times I've rented, I get about half-way through the check-in on the App, only to learn that the truck isn't ready, forcing me to go inside the office and wait in line to complete the reservation. What's the point of the App if I still have to wait in line in the office?!?

brian t. le

Évaluation :

Le client n'a pas laissé de commentaire.

C Blaithin U. le

Évaluation :

Due to the changes in the U-Haul intake systems, I would not recommend U_Haul to anyone. It took 50 minutes to process my order that I had previously input on uhaul.com. The customer agent was frustrated, I was frustrated. He had to input ALL of my info into the systems twice - was a painful experience

janice k. le

Évaluation :

Personnel guys are super, Quick, efficient & friendly I'll he back again!

mark m. le

Évaluation :

I haul is a great system. I’ve used UHaul before. It always very handy.

Shannon B. le

Évaluation :

The people who helped me were speedy and helpful. I only had the truck for about 2 hours, and the experience was fast and painless.

Ann s J. le

Évaluation :

Truck was really dirty on the outside. Inside was clean but really stunk of heavy air freshener :( Ughh. Had to keep window open.

Cy Adam H. le

Évaluation :

The customer service was great inside, outside the staff didn't seem to be trained on how to hook up a trailer properly.

Dan B. le

Évaluation :

Somehow within a glitch in your system you guys made three extra reservations on my behalf without my authorization. That alone I spent an hour untangling with one of your operators via the phone. I came into the Midway Dr. store today to try and straighten out why I had three days of reservation because the operator on the phone couldn’t straighten it out for me and the lady there (she was nice) told me that the truck was not on the lot(??!!) from two days ago. I walked out back and it actually was on the lot! I compared my receipt notes with the model number on the truck. One of the workers there had locked the keys in the ignition so they had to unlock it with a slim Jim. Fortunately I had nothing to do with me. Very disorganized location. I spent an extra two hours of my day today untangling a mess that your workers made. That doesn’t seem fair to me. I feel I should be compensated. I’ve rented from you guys six or seven times in the past 10 years and usually have no problem. Thank you for reading. Dan Bratsakis

Alanna D. le

Évaluation :

Uhaul did not give us the mattress covers we requested in our order, we had to use furniture pads and the mattresses were not properly covered/protected in the move. The location called me the following morning, after I returned the truck, to confirm my order for that day, so the location must be a little disorganized. The pickup process was efficient enough and returning the truck was simple. It was much more expensive than my original order but the previous receipt was deleted from my account.

KEVIN S. le

Évaluation :

please explain to me why I was charged .85 cents over my bill

Fred S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rosie F. le

Évaluation :

I had very poor service. I had reservations in vista confirmed three days before pick up. Then one day before pickup I was told I didn’t have a trailer for Friday. Luckily Allison found one in Point Loma 45 minutes away. Had a very hard time finding the location lost for at least an hour. People at location were very nice. Called a number for U-Haul because I couldn’t find location was disconnected three times gave my never lady never me called back. It was same lady every time I called and was hold for 30 minutes each time. Gave me wrong information about location. I was getting calls everyday day when trailer was being returned when I asked for 3 days. I was very busy and didn’t appreciate getting hassled or even felt I was stealing the trailer. I’ve used U-Haul before with some issues but overlooked them but this time was awful. I don’t think I would use you ever again.

Brian M. le

Évaluation :

The desk clerk who checked me out and assisted with billing was professional and extremely helpful!! Thank you!

Joe T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Claudia L. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAMES Warren M. le

Évaluation :

Le client n'a pas laissé de commentaire.

troy w. le

Évaluation :

I have rented at the same location twice, it seems like they shouldn't have to reenter my information each time. It seems to be a busy location, but they are always professional and efficient. The guys out back are always friendly and quick. Thank you

Andrew P. le

Évaluation :

Le client n'a pas laissé de commentaire.

CORNELL R. le

Évaluation :

Very convenient location and customer service was great!

Sandi S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard H. le

Évaluation :

Complete jerks, will never, ever rent from U-Haul as long as I live. The manager and employees are total POS’s. Complete fail. Will tell anyone who will listen what a crap experience U-Haul is.

ANDY B. le

Évaluation :

Everybody was very helpful in the office and out in the yard.

Michelle F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ricky W. le

Évaluation :

I chose not to do 24/7, I selected in store when I made reservation. My res was changed to 24/7 by U-Haul. I wanted to talk to someone. Did the 24/7 pickup, moved, and brought it back. Incompetent employee that couldn’t be bothered with doing his job standing there watching me return the truck on my phone didn’t bother to tell me the the blankets had to be folded or there would be a service charge. Went back after I got a receipt for the “cleaning fee”. Ask the incompetent employee he said it was because I didn’t fold the blankets. No I didn’t fold them because I didn’t know I needed to. He said there’s a sign on the wall in the truck. I wasn’t in the truck because I chose to use the moving helpers sold to me during the reservation process. The incompetent employee could have told me there would be a fee if I didn’t fold them.

Rogue W. le

Évaluation :

They were so patient and so helpful.

Albert James K. le

Évaluation :

Any change to the contract results in full repurchase, refunds can take up to 3-5 business days to return. This becomes an issue when a $230 charge is made followed by a $260, then $430. My account shows $920 worth of charges for a $430 bill. Luckily we had extra funds but in cases of limited funding someone could be in serious trouble with their financial institution. I recommend for future operations only adding the new difference to the bill ie. $230---$30----$170 this would prevent the large holds the account and still end up with a settled account of $430. Please feel free to contact me at either my email kettinger007@gmail.com or call me anytime at 231 640-0038 for further explanation of this system.

Chris S. le

Évaluation :

The early check in from my phone was great

Leigh S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tony S. le

Évaluation :

Nico was Excellent and prompt, thank you!

Rick V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alex N. le

Évaluation :

Informing customers on the cdw charge of $10. Noone mentions it and I didn't agree to it but somehow it ends up on my invoice. Make it clear how and where to return items. None of the staff seemed like they really wanted to assist. Instead of letting you know you could have the rental for 24 hours they push to rent it for just a few hours.

David A. le

Évaluation :

Vehicle was VERY dirty, but was running well and did the job just fine.

Joseph R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Luis J. le

Évaluation :

Le client n'a pas laissé de commentaire.

chelsie k. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher C. le

Évaluation :

You guys suck!!!

Gary H. le

Évaluation :

Le client n'a pas laissé de commentaire.

bruce g. le

Évaluation :

Friendly, helpful, courteous...service At this location is exceptional ... Thank you...

John A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick David W. le

Évaluation :

Le client n'a pas laissé de commentaire.

James L. le

Évaluation :

O.K..truck but the ignition switch was very DIFFICULT to engage. Jim

John L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Micah K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ben H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Erol K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doug Alan W. le

Évaluation :

Sales Associates at front desk was extremely helpful and the man in the lot who provided the truck was fantastic but the property does not match the quality service. Really just needs some TLC to maintain a clean business environment.

Frank K. le

Évaluation :

Trailer had cans and bottles in it, It was not clean, they had to clean out trailer and blown the dirt out with air it was that bad all this time we had to waited

John D. le

Évaluation :

To Far out of the way to get a trailer that was ordered week in advance when I had one much closer location reserved cost extra time and gas.

TIm P. le

Évaluation :

Le client n'a pas laissé de commentaire.

GARY U. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHELLEY B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Fred M. le

Évaluation :

Great experience with a very good staff of employees.

Joseph J S. le

Évaluation :

Storage Areas are very clear, good lighting. Staff very friendly and helpful. My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.

Amber H. le

Évaluation :

The checkout process was efficient. The office was busy but Dillon did a great job of greeting me & letting me know he would be right with me. Nico checked me out of my unit and was great also!

Courtney N. le

Évaluation :

The employees provide excellent service. They went above and beyond what was necessary to help me. I’m so grateful for them!

Amber H. le

Évaluation :

Everyone was so helpful and friendly. Checking in for my storage unit was efficient. Top notch customer service. Nico was great!

Caitlin D. le

Évaluation :

Moving to CA from TN has been extremely stressful and overwhelming, thank you for making this process quick and easy!!

Gregory B. le

Évaluation :

Great staff....thank you

crystal a. le

Évaluation :

Staff was very helpful but very under-manned. Ended waiting to be helped for 50 minutes. You should send more workers to this location...

Samela S. le

Évaluation :

We had a very good experience here, the facility felt safe and clean, all of the employees who we encountered were great.

MICHAEL M. le

Évaluation :

Horrible customer service.

Molly L. le

Évaluation :

I was charged for an extra day with my trailer when I had brought it back 3 days early. I called four times trying to get reimbursed, each time I told that the manager would contact me. He never did.

Johnathan M. le

Évaluation :

Absolutely terrible I was being charged for whole other month after I had canceled. I live 2 states away. Only person who helped me called me directly to fix the problem and properly close out my unit

Randy s L. le

Évaluation :

staff was unhelpful,slow and agitated. will never use again. Guy with beard seemed to enjoy being mean.

Gail D R. le

Évaluation :

No comments