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GEORGE S.Customer Reviews for U-Haul Moving & Storage of Point Loma
Testimonials From Recent Customers
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Return of truck was easy. The yard people were fast and efficient. That can't be said for getting the truck. One counter person with three customers in line Took 25 minutes to get keys- not acceptable!
Santos H.No suggestions.
Sloan F.Frequency rent from this location, (midway drive, San Diego), and always receive professional service and quality trailers and trucks.
DAVID S.Terrible customer service
Gary H.Staff was friendly and fast. Second time renting here in a month and zero issues each time.
Michael L.Improve the customer service & how employees interact with their customers. My experience was terrible from start to finish!
Matthew S.Awesome thanks
Paul Z.Smooth as silk, but expensive to drive approximately 500 miles for 612 1day wow so think twice I had no time to research, for alternatives. The drop off was unoccupied, no response from location for 2days.
MICHAEL B.Previous truck renter was SMOKER and must have smoked with the windows up and the AC on!!!
William F.There was a very long line and we waited 30 minutes to be helped. But once helped, it was quick. So maybe more staffing.
Robert E.Drop off was very difficult as it was after hours and there was no place really to leave the truck.
Thomas P.The self service app never works right. It's rude when a customer is waiting for in-person check-in but the clerk tells them to use the app. Maybe they don;t have the skills. It wasn't me but the people behind me and they ultimately needed his help.
Donna S.Clean the upholstery and, check the general running of each unit
IAIN M.This was the most frustration experience. I got a text at 12pm on 3/8 saying to drop the car at 3280 Midway, but when I opened the reservation upon time to return the car it still shared to drop it at 3070 Reynard and if the car was dropped at another location there would be fines. So I went to the original location that was on the reservation 3070 Reynard and the guy would not take the car. He said he message me not to drop it here of which I acknowledged but there was no formal message from Uhaul or reservation update to accompany his random text message. He sent us to 3280 Midway and it was closed as he stated in the text message previously, but since the reservation was not updated, we could not make a proper drop off. We ended up having to call customer service and just dropped the key through the slot. VERY poor experience!
Fernando C.Customer rep was very friendly also!
PAUL W.Front desk service was excellent. The worker who gave us the truck was very friendly and helpful.
Kerri R.:)
Carlos Fernando O.Overall excellent service and very convenient process… parking and directions where to go for pick up of vehicle could be more viable/ bolder. Staff there is excellent.
vanessa M.Great job, fast installation and friendly and knowledgeable technicians.
Connie V.Very friendly and efficient. We rented three different times, and the owner remembered us. Truck was clean and worked well. Pick up and drop off were quick and easy. I highly recommend.
CORINA W.Guy working the return booth is always so rude when I return the trucks. Told me there is a $6 charge per blanket to fold. Understandable. I folded all twelve of the blankets and he still charged me. I hate this location.
Andrew F.The representative that checked me in was very thorough and had empathy knowing that I had no windshield wiper fluid. He was also very friendly and inviting
Eric N.Had two reservations one not taken and one modified that they didn't cancel. So it made it more difficult to do the return.
Rodolfo L.1. Cab smelled really bad 2. The Storage area leaked 3. Tire was low on air
Christopher K.Helpful service
ken K.Very helpful. Good experience
Beverly S.Streamline the process for the first time rental of equipment. Possibly there's something I missed, like getting the app...? But the first time for me and the lines around me took slightly more time than I thought was necessary. On the other side of that fence, I'm not doing the paperwork or electronic work. I can't see the screen or how many things need to be checked off. However, after the first time, I was in the system and all the rentals and returns after that were exceedingly quick and easy to the point of them just saying, 'everything's fine' when I made my last return without need to wait even as long as a minute or two.
Florence A.Customer service was outstanding and friendly!
Brianne I.Really Easy to schedule. Great customer service.
Dora R.Drove in, 5 minutes later I was on my way.
Richard C.I reserved a van due to my disability, and was quoted a specific rate with the hundred representative, who is polite and kind however when arriving at the midway location, I was told that the van had a transmission failure and was told that the price would be adjusted due to the inconvenience and issue with the van that I had reserved. Not only was I charged close to $300 but have been given the runaround in regards to the promised refunded adjustment that would be made. I have called 800 and spoke to numerous representatives with notations on my account, the giant 10 foot truck that I was forced into was inconvenient and impossible to clear when pulling in to storage garage is apartment garage and impossible to park anywhere in my complex even with my handicap placard. There were promises made that were not held up. No one has taken any ownership I am deeply hurt and burdened, that this dishonesty and lack of transparency exists I have never spent so many hours on the phone with 800 U-Haul transferring back-and-forth to various representatives that could supposedly assist me today I was supposed to get a call from the Midway location but never heard from them instead I was just build close to $300 for a ginormous van I didn't reserve in first place, got further injured due to the nature of my disability and the size of this truck, and to top it off none of the employees at this midway location have taken any ownership or care to help or do the right thing as they had promised in first place I am going to be seeking proper refunds in adjustments and will be reporting this abusive and careless wrongdoing by the midway location. I have never seen such poor customer service and such careless individuals there's so much more to say, but I'll keep it short , hopefully they can make this right and refund me them my money before I report the kind of careless acts that caused me distress and a ginormous bill for no reason
Milana M.stop nickel and diming with these fees you pricks
ARIANNA I.Don't run the mobile app instructions on speaker on a loop. Maybe a place where someone can push a button if they want the instructions. It's not really necessary at Midway when the office is open.
Donna S.Very professional and very prompt!
Dale G.None - the experience was excellent and staff were so helpful.
kelly M.Everything went very well!
allan T.Enjoyed the entire experience...except for the moving . Staff was friendly and very helpful.
Darrin D.Was charged $9 for gas after only driving the truck 15 miles. Obviously what the gas amount claimed could not have been accurate. A total ripoff!!!
TIMOTHY C.Vehicle was barley at 1/4 tank when picked up. Vehicle was not very clean. Reciept was never emailed to me as promised so now I have to follow up with them to get my actual reciept. However, customer service rep was friendly.
GEORGE S.Great service employees are always eager to help out. Thanks for your help. Would and will recommend to friends and family
Hector C.All is good 👍
william B.Easy online ordering & scheduling. Quick, expert installation.
Mark C.Property management for hundreds of apartments and several vacation rentals, My go-to place for trailers and trucks! The staff is always professional and customer service oriented. The trucks and trailers I rent are always clean, safe and reliable. Sunset Pacific Realty David
DAVID S.Wonderful friendly & fast service!! Great rates. Definitely will use these guys again!!
Debrah O.Always a great experience
David S.Quick and to the point.
Thomas H.I paid for a furniture dolly on my reservation and it was not in the truck. I left this info on when dropping off the truck, but have not heard back.
Genevieve G.Made the reservation several weeks ago at a local location. The week of the move I received several notifications for 3 different pick-up locations, each farther away from my residence. This caused hardship that led to change to pick up the truck the night before to accommodate. At the pick-up location they cancelled the requested insurance that was selected from the online reservation. This caused more issues and the truck had to be sent back to a Uhaul location to resolve, as directed by customer service but at the nearest location they did not want to help until a district manager intervened.
Kathleen R.People were nice but the truck was pretty old and not well maintained (eg clunk noise on the steering wheel, mirror on right side would not go up making very difficult to change lanes). Will rent from Home Depot next time.
Guilherme S.The guy who received the uhual was really cool
Michael B.All was great!
Frederick K.They were not the nicest but took care of my needs.
Gene K.Very professionals, very fast for install
Carlos L.Free coffee lol
Juan E.inside cabin smell like second hand smoke.
Alfredo N.Great service!
Jeremy B. | Expérience généraleTrès bien
Robert W. | Expérience généraleWhile over the phone I asked if there was a storage room as a big as the 10 ft truck and was told yes. To my surprise when opening the storage it was not as big. Luckily I was able to put most of my items in with great difficulty.
Baltazar M. | Premières impressionsI came months ago with a small balance due. The manager, the dreaded man with a horrible attitude wouldnt let me pay in full and cut my own lock. I could not afford the locksmith at the time and since the bill doubled. Now i was left with a $945 bill which i could not pay, had to settle and only by the support of Rick was able to keep my moms belongings. I have paid over $5500 in bills to this uhaul and was treated so poorly im left with a negative impression about this facility and can never use uhaul again. I was told i could remove the items by 10pm. The same dreaded man came back ,with a dog , smelling like marajuana telling me i had to be out by 8:30 or "as soon as he felt like it". The same man doubled my bill and completely ruined my understanding of customer support. If anyone pays for a unit for 5 years, balance ready in hand, i think they deserve the support to fix the situation right then. This man was horrible and ended up costing uhaul an immediate payment and closing and instead created a long settlement. Nobody benefited from his horrible customer service skills and he should be fired immediately. How many customers has he done this to? I will be following up on this review personally as i have no intention to leave any past dues unpaid. I just want to make sure nobody else has to ever deal with the situation i had. Im so sorry for who ever reads this but i hope it gets back to the dreaded man at the point loma uhaul. He is a disgrace to the local community has no belonging in any managerial role.
Dylan S. | Expérience généraleI guess you security is broken so I can only access during business hours, but your staff ( John) was fabulous on and beyond, very friendly extremely helpful! Just fix your access gate!
nancy b. | Premières impressionsgreat staff, the guys were very helpful and accommodating!
Joseph L. | Premières impressionsAlan, John were amazing
Bernadette D. | Online Move InThe teams at both pick band drop off were beyond excellent. Friendly, kind. The Santa Clarita location was clean. The person signing up up was so great. Her crew not so much. Seems she was doing everything. I would hire her, but not the crew...stand around do least amount of work impression. The San diego drop off Point Loma crew were so great, I mean excellent! Greeted with smile, beyond helpful. I would hire them, they were that good...in other words....keep them! Except for app check in, UHaul on this trip exceeded expectations.
Ken D. | Online Move InI can't access my unit. Using the access code it says my account is suspended. I went to the manager Alan who tried to help but there was nothing he could do to help. If there was he would have done it.
Paul C. | Online Move InStaff at this location are all very friendly, helpful and knowledgeable.
Karen K. | Expérience généraleAmazing staff. Very friendly and helpful.
Karen K. | Premières impressionsThe staff at your midway location were amazing. I was already having a ruff day when I went to rent the uhaul. The staff there were so incredible that they totally turned my mood around. The went above and beyond to accommodate me. They interacted well together and provided some of the best customer service I've r er received in a very long time. Uhaul is lucky to have those two individuals working for there company. I even end ed d up renting a storage at that location because of your staff there.thank you so much. Sincerely whitney costello
Whitney C. | Premières impressionsVery friendly and helpful.
George D. | Expérience généraleOverall a really great experience. Robin and Jeremy did everything to make sure I was taken care off and found a great spot for my moving out for the trailer. Dalton was the one really going above by helping position the trailer just right and making sure I didn't have to cross the incoming truck lane. I would recommend others the facility and going with u-haul as their storage and moving supplies solution.
Andreas B. | Expérience généraleRobin es muy amable todos los trabajadores son muy respetuosos y amables
Claudia V. | Expérience généraleVery helpful
rashanda l. | Premières impressionsPlease don’t change a thing.
Michael B. | Premières impressionsOnly 2 members of the staff were helpful and friendly. The manager was not one of them.
Angela G. | Expérience généraleUnfortunately I’m in a wheelchair and getting around the rolling stairs, without a friend with me, was sometimes problematic.
robert b. | Expérience généraleThe entire staff, especially Dalton, was awesome!
Roger K. | Premières impressionsEveryone was very helpful and professional. Great experience!
Jamie M. | Expérience généraleEverything was fine.
Beverly Susan H. | Expérience généraleThe girl that took care of me was so nice and helpful.
Norma T. | Premières impressionsThese guys were great all around. Fast friendly service.
JAMES K. | Expérience généraleWish there was a dedicated driveway entrance off sports arena blvd seams the trailers randomly block one of the two entrances. Parking spots by the storage units are small
DAVID H. | Expérience généraleVery friendly service and easy!
Carol F. | Premières impressionsGreat experience with a very good staff of employees.
Fred M. | Expérience généraleStorage Areas are very clear, good lighting. Staff very friendly and helpful. My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.
Joseph J S. | Premières impressionsThe checkout process was efficient. The office was busy but Dillon did a great job of greeting me & letting me know he would be right with me. Nico checked me out of my unit and was great also!
Amber H. | Expérience généraleThe employees provide excellent service. They went above and beyond what was necessary to help me. I'm so grateful for them!
Courtney N. | Expérience généraleEveryone was so helpful and friendly. Checking in for my storage unit was efficient. Un service à la clientèle de qualité. Nico was great!
Amber H. | Premières impressionsMoving to CA from TN has been extremely stressful and overwhelming, thank you for making this process quick and easy!!
Caitlin D. | Premières impressionsGreat staff....thank you
Gregory B. | Expérience généraleStaff was very helpful but very under-manned. Ended waiting to be helped for 50 minutes. You should send more workers to this location...
crystal a. | RéservationWe had a very good experience here, the facility felt safe and clean, all of the employees who we encountered were great.
Samela S. | Expérience généraleHorrible customer service.
MICHAEL M. | RéservationI was charged for an extra day with my trailer when I had brought it back 3 days early. I called four times trying to get reimbursed, each time I told that the manager would contact me. He never did.
Molly L. | Expérience généraleAbsolutely terrible I was being charged for whole other month after I had canceled. I live 2 states away. Only person who helped me called me directly to fix the problem and properly close out my unit
Johnathan M. | Expérience généralestaff was unhelpful,slow and agitated. will never use again. Guy with beard seemed to enjoy being mean.
Randy s L. | Expérience généraleNo comments
Gail D R. | Expérience générale