Évaluations des clients U-Haul Moving & Storage of Point Loma

My main issue is with one of your employees Hakeem. He showed up late to work didn't open the business until nearly 10 minutes past. Was completely unprofessional, rude, and condescending during the check in process. Then after checking in the vehicle, yelled at me, threatened to physically assault me, and told me “naw fuck this job I don't need this”. If that is the conduct of employees at this Uhaul I will absolutely not be going back, and I will be contacting my attorney about the aggressive threats from your employees.

Customer service is good especially to Kendra ,.

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The people there are doing a great job

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Would love cruise control in the truck.

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I literally drove to the U-Haul 3 days prior to reserve a ONE WAY trailer to Bishop, CA. I arrived on the date I had scheduled to pick up the ONE WAY trailer and find out they rented my trailer that I had reserved 2 days prior. I was in a bind so I had to rent the trailer and then return it on a 6 hour drive home. Not happy!!!!

I'd like to thank the staff again for their help. I'll return to this same location in the future.

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Very friendly staff

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Maybe 2 people to check people out in the morning! Luckily I was first in line. My visit only had one person checking people out and they were a little busy first thing in the morning. Other than that it was a good & the employee's were nice 👍

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Personnel was very helpful with directing me coming into the lot, helping me back up the trailer, offering help with repairing my car, and assisting me when I forgot something on the trailer.

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The employee that assisted me when I returned the rental was very friendly and helpful. He answered all of my questions and did a great job. I wish I could remember his name but he had a beard.

This experience was absolutely AWFUL. I arranged to have my truck picked up at 8 AM via mobile pickup. I get there only to find out that the location never setup my mobile pickup. After waiting on hold for 40 minutes, I leave uhaul and drive back to my house. The guy who I talked to said he would transfer me to someone who could set me up for mobile pickup but I needed to drive back to the location to do so. He said there was once call ahead of me and it would be a 5 minute hold. So I got a ride back to uhaul only to wait on hold for another half hour. When I talked to the next representative she said that she cannot set me up for mobile pickup and she had no idea why the first guy told me that was plausible. She said the Point Loma location dropped the ball and never setup my mobile pickup on their end. So now I have to wait in line for ANOTHER 45 minutes because the location is now open. When I get to the checkout, they told me they would include a free dolly for my troubles. I get to my new house, no dolly was left for me. This whole experience was awful from start to finish. Not one person who I spoke with actually helped me. I was given the run around for two hours while I had a house full of friends waiting to help move. 1 out of 10 experience. 😞

When I ordered everything online I rented a dolly but when I got the truck it wasn't in it and I forgot to pick it up until after I left. When I dropped it off they were able to take it off my bill because I never used it. Elijah also hooked me up with a discount. Overall great service with the pick up location.

If I am using the online check-in during Covid, it makes zero sense that I must still go in the store at all to get the keys. Also, when I picked up my cargo van, there was so little gas in the tank that I had to go to the gas station first thing. Not what I needed at that point. Staff was helpful though.

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Dropoff was confusing, trucks were going in different directions.

I rented a 10-footer from San Diego to Whittier, CA for a one-way trip. The staff didn't ask me to verify the mileage printed on my contract, only the gas level. When I returned the truck in Whittier, my mileage said I traveled 510 miles, which was not correct and the guy who helped me in Whittier said that that wasn't possible. He said I didn't have to worry. Good thing he was present as today is a Sunday. But what if he wasn't there to help me? I didn't want to get overcharge for added miles I didn't use.

Lynn Was amazing!!!! She really helped us out and went above and beyond

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My original drop off location was scheduled for 3535 India St at the India Shell station and that was a very unpleasant experience. I wanted to drop off the U-Haul earlier than my scheduled return time, so I called customer service and they confirmed I could drop off at the India Station early, and was recommended to go into the station to complete the drop off. When I went inside to drop off the keys the woman working was very rude. Told me this wasn't an appropriate drop off even though I had documentation saying otherwise.

I had to wait in line for a little longer than was desirable both times I was at that location (in the same day) - perhaps another associate to help in the office would be a benefit?

Very dirty and received truck with little gas

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I had to speak to three separate people answering all the exact same question 3 separate times. When I arrived I was asked to fill an application out online after going over the application 3 times on the phone. My trucks engine had serious issues and was barely drivable. I also did not receive my mattress cover or dolly I requested and paid for.

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One taillight did not work well... checked off as dim by rep. Returned after trip and pointed out to different rep. Otherwise okay.

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Great customer service, and very professional friendly workers who make sure your moving your belongings as comfortable, and quick as possible.

The location itself was fine. The truck was in good working order. The online check/in and check-out process is tedious and not quick. It took a long time yesterday morning for the order to process (though it said to wait a moment) while I was at the site. I had to wait outside and the site is in a bit of a sketchy area. I had someone threaten me. I'm not sure what can be done about that but it takes a long time and not an ideal experience.

Seemed to be understaffed by one, but the employees handled the throughput well. Lynn went above and beyond. She was extremely helpful and customer service was awesome. Would rent from here again.

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Stop COVID-19!

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Your crew that day was great - polite, friendly, and extremely helpful! The location was a bit wonky to get to, but we found it. The cargo trailer we rented was in fine shape and got our belongings to their new location safely!

Answer phone calls and questions. Do the things they say they are going to do. One of the worst experiences I've ever had, made the days before my move extremely stressful and bad.

Didn't have my reservation, didn't have the truck I reserved, ignition was broken had to jiggle the key and the steering wheel to get it to start. 3 people there at the same time had same issues with reserved trucks as far as reservations. The staff there blamed the main uhaul site for reservation issues. I will be renting from penske for now on

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the people and facilitiy were graat! But your rules and policies stink! When i made a reservation i expected not only the price but the product to be reserved! in my case that meant a trailer 6x12 ‘! would be waiting for me in El cajon ca at 10:30 am on thecdaybodmf my reservation my. itv sounded like a bait and switch instead. My niece drove 350 miles to help me move bybtowing a trailer back to Phoenix. Have to drive that many miles I was not pleased to find out who did not have a trailer of the size I requested extend instead I was offered options one of those office would be a smaller trailer 658 I thought you say so he said I'm not big enough to haul very much of my stuff at all. To say I was frustrated because I had a reservation would be saving mildly. I was offered a smaller trailer or the option of taking a truck. The smaller trailer would not of held the amount of goods I was moving. The truck cost about twice as much as my trailer. it was explaining to me that the reservation was just a reservation for the price offered at the time. Thanks for the persistence of my niece and the cooperation OK man on the other end they were able to locate hey 6 x 12 Trailer and “La Jolla“ California but we had to drive there to get it. My niece went to the extra mile to rent a motel room in La Jolla so that she could get up and quickly get the trailer and bring it back to my place. It turns out the trailer was actually in point Loma California 15 minutes short of La Jolla. And by the way motels rent but cheaper.I believe you Oh my niece a reimbursement of her hotel expenses and at least 30 miles of driving and diesel used! I suspect you will receive that as much as I suspect your staff are trained to bump up people like me to a more expensive all ride. As I said before it felt like a bait and switch.

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Make sure the gas tanks are FULL!

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Very helpful staff from start to finish. I am very pleased with the service

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Whole system was down, employees quite unhelpful and a little rude. Guy with lots of tattoos was nice and polite as well as the older hispanic man who received the truck i rented at the end. Older man with the beanie over his hair was somewhat rude

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This location was closed

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Nice crew.

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The check in and check out process was quick and easy. Everyone is very friendly and answered all my questions.

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Great service, expeditious, courteous, and professional.

Lynn at the Point Loma, San Diego pickup location was very helpful/knowledgeable. I didn't catch the names of the employees in Tucson where I dropped off but they helped ease the drop off by making it really quick, efficient and easy.

Haven't received my receipt

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As soon as I got there they were welcoming and knew I was coming. They checked me in with little to no inconvenience. Thoroughly happy.

You guess overcharged a full rental period and charged me double for moving blankets I never even opened. Then it took a full hour to get the app to work and 30 minutes on hold for an operator that never answered. Also, when I called to make the reservation I waited on hold for 23 minutes. When I was at the store I was quoted $5 for six blankets on the phone and I told the guy at the store I believe his name is James he said he corrected it and he didn't. I'm seriously considering going on Yelp with this unless you take off the Chargers for the blanket and the extra time. Because I called like I was told to and I was supposed to be no problem and it was and I got that thing back at 4 in the morning and nobody was there waiting to rent it and you said that was going to be the stipulation somebody was there to rent it that's one thing otherwise I wouldn't be charged

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Exterior needed a bath( but, interior was clean. The staff was helpful in getting past the night drop off glitches, with location detection difficulties. Thank you all!

Nothing, I had a great experience with this Uhaul location. In particular, James was absolutely fantastic. He cleaned the vehicle for me one extra time and had excellent customer service. Best experience I've had so far thanks to him!

We were not informed that the trailer we reserved was not available until we called, the CS was ordering her food and we had to wait until she finished

Excellent staff very helpful, friendly and professional.

Staff was very friendly, helpful and professional.

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Continued contract confusion and creepy company reps.

I went there a few months ago with fiancée and was told that we were not on the system and the guy that worked their was rude and gave us a hard time they gave me a truck with nothing and low on gas

I was billed twice, The Point Loma location has made the contract with the wrong equipment number. 2 hours I left the location the Point Loma location called me advising they made the contract with the wrong equipemnt number and needed to redo the contract and asked for my payment information again. So this is why I beleave I was charged twice, as they was two contract number.

Drivers side seat belt was broken and it was the only truck left

Nothing. Everyone at this location was amazing. Super helpful and nice.

Thanks to UHaul for making this one of the easiest pick-up and returns I have had. Customer service was great. The one issue I had was with the online check-in process. The app for uploading my driver license would not work. When I arrived at the location to pick up the vehicle they were able to accomplish the task using their own app. But still I was in and out in record time. Nice job Uhaul.

Internet service was terrible - operator called to force me to cancel my move, falsely claiming no equipment was available. He failed to honor the $50 guarantee for company-side cancelations. A second call to customer service got me the truck I needed, but with considerable extra work and stress. Actual store employees were great, 5 stars for them and 0 for whoever tried to stop me from renting.

Thank you for super fast and friendly service.

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Great service.

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The guys at desk were very courteous. When we noticed a bad crack in windshield that could spider out over our >2000 mile drive, they quickly replaced our truck. The truck ran great giving us no problems. The only issue that could have really set back our time was that we noticed a padlock on the door for which we were not given the key. We lived 30 minutes away from that pickup location.

Nothing! Great, friendly , and professional staff!

Rear gate would not stay open during load or unload. I've already reviewed and asked for a refund but have nothing back.

Very slow and arduous process. Person behind the desk was very helpful, however.

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