Customer Reviews for U-Haul Moving & Storage of Point Loma

8336 évaluations

3820 Midway Dr   San Diego, CA 92110
(S Of Sports Arena Bl)

(619) 223-2131

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(619) 223-2131

3820 Midway Dr
San Diego, CA 92110
(S Of Sports Arena Bl)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hope R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
4

I could not get a hold of anyone at about 4 different Uhaul locations by phone before choosing location. I had few questions that computer would not answer.

NIKKI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cuong H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete S. 
Évaluation :
1

The location itself was fine. I am upset that I made a reservation on Sun afternoon for a one way trip from Ca to Az. Somebody from uhaul called me Monday morning after I had already arrived in Ca to tell me I could not do that and cancelled my reservation. After calling back and speaking to multiple people, I finally got somebody on the phone that said there was no problem renting a trailer one way and set up a new reservation for me. It took up my entire day trying to get this squared away and was one of the worst customer service experience's I have ever had.

Dion L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANIE O.  |  Expérience générale 
Évaluation :
5

Robin & staff were amazing! This location was very helpful! the 1 800 call center is NOT! Reserved a trailer and then had to wait 4 days and had to pay for hotels until a trailer was available. U haul would not help at all, no discounts etc. I have used U haul many times but now I will be telling others to be very careful and customer service at the 1 800 # ....no! Go to a actual location. . I was very disappointed that my trailer was not available when I received a confirmation etc. You should not be able to pick trailer info etc and then not receive it. I spent over 600 $waiting for a trailer and my Husband and I were 3 days late to our new employer. Not happy with u haul but very happy with this location /Robin and staff!

Ne'Cole J. 
Évaluation :
3

If it's a 1995 rental for a day, have the sales person reiterate that it will be at least double to triple that price with the gas mileage. The 19,95 $ per day written in bold orange letters on all of your pick up trucks is misleading! Frustrating

ERIC W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Great guys working there. very helpful.

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie O. 
Évaluation :
5

Easy process with the truck pain in arss with the move. Everyone so nice. Glad that's over though. Merci.

NIKKI W. 
Évaluation :
5

Awesome everyone and everything there so good

Craig S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
2

I couldn't get a hold of a real person even after spending a long time on hold. The self checkin process is time consuming and I had to repeat information that I had already provided. The website is not user friendly. I needed to make some changes and it was very difficult to see where I would do this. The truck was parked behind another truck and I had to wait in line to ask for someone to move it. At the end of the day I wanted to extend my rental for another day and could not get anywhere on the website or contact a real person on the phone or through chat. I will not use UHaul again in the future. The customer service needs to be drastically improved.

Elizabeth B. 
Évaluation :
3

SHOW THE DRIVER WHERE THE BASIC CONTROLS FOR TRANSMISSION-TOWING, AND OTHER SAFETY FEATURES, LIGHTS, ADJUSTMENT RTO MIRRORS. I AM A NOVICE USER AND HAD TO HUNT FOR CONTROLS.

Tomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA L. 
Évaluation :
5

Faster check in. I know is tough. But would be nice to make the process faster.

sergio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia R. 
Évaluation :
5

Given the history of this company, I'm pleased to say that my experience was more than satisfactory. The staff was friendly and knowledgeable, good to see things turn around.

Jonathan D. 
Évaluation :
5

Outside help was awesome

Bret F. 
Évaluation :
3

Inform customers about the optimal procedures for using equipment, especially car dolly trailers, in advance of their arrival. Not as an afterthought. Especially so when they have had to drive 20+ miles just to get to your store location.

Daniel F. 
Évaluation :
3

Still trying to work out the details of the final bill. Also to comment that my local news did not give enough information of the several days of severe weather while I had the truck.

HEATHER B. 
Évaluation :
4

Add more ventilation and an air purifier in the building to prevent COVID IT WAS GOOD that the front door was open Great service at the location Went very smooth

jane M. 
Évaluation :
1

Customer service was terrible. Rude and not helpful

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james J. 
Évaluation :
5

First and foremost, don't bill someone 3 weeks after the rental was completed. I just got a notice from my bank saying u haul tried to bill me but I didnt have enough funds . Well no, I didnt ,and had I known it was going to be three weeks later I would have made sure there was enough in the account . I forgot about it and actually thought it had been taken care of. Do you know what kind of mess that can cause to someone's account? Cmon how about being a little more punctual with your billing.

STEVEN B. 
Évaluation :
5

Very helpful

rashanda l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

briana M. 
Évaluation :
2

The truck didn't have much gas in it which was fine bc I wasn't going far, but then they tried to charge me for a full tank of gas even though I drove less than 10 miles. I had to explain that it was impossible to use a full tank of gas in 10 miles and they begrudgingly didn't charge me. One of the workers (a guy) didn't accurately know how to work the online checkin and kept giving me incorrect instructions. The woman working there was good.

Suzanne B. 
Évaluation :
3

The truck has issues and almost broke down on us. It was difficult to contact the direct location I had to call the general customer service number. Awful experience

STEPHANIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
1

Service rep didnt want to help. Told me to do everything on my phone. Even while i was having issues. Rep didnt want to interfere. The uhaul was dirty in the container.

Adrian A. 
Évaluation :
2

The U-Haul phone app did not work at the location - it was impossible to get the app to recognize my location, so I had to wait in line for 15 minutes in the cramped office to pick up the van I had reserved (so much for Covid-19 safety). At the time of pickup, I was provided with a van that had a flat tire (the front left tire was down 40 lbs.; the warning light was on; the tire was visibly bulging with the weight of the empty van). When I asked an attendant about the tire he simply kicked it (???) and told me that the warning light was probably broken, which was complete nonsense. Because the tire was an obvious hazard, I had to search for a service station with a working air pump at midnight and fill the tire with 40 lbs of air (the warning light was not "broken" - it went out as soon as I filled the tire). Upon return, the tire I filled had lost all of the air I added. At the time of drop-off, the attendant who took my return understood the issue and said he would take the van out of service to repair the tire and gave me one day's credit for the inconvenience, but the location should not be releasing vans with flat tires. Covid-19 protocols at the location seemed poor - I saw an attendant behind the counter remove his mask to sneeze!

JOHN B. 
Évaluation :
5

Tell your customers you only have 1/2 hr. To get insurance on the vehicle! I said I will check with my auto Ins. Co. To see if I'm covered under my plan! My insurance company said for regular trucks Yes but not uhaul trucks! So when I called back your branch was closed. 2nd thing. You definitely need more help at your stores to pick up the phones instead of a central Ofc. Where it takes 20 minutes to talk to someone and even then they type in messages to go to that branch. And no one called me back.

ALICIA C. 
Évaluation :
4

Your staff was very accommodating and professional I would rent that nice new truck anytime.. thank you

Linda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Brand new truck was a great help to a short move.

WALLACE B. 
Évaluation :
5

Overall it's a great place. Friendly staff members.

Robert H. 
Évaluation :
4

I spent an hour unable to get the key to turn, unlock and start the engine. I finally was able to get it to work. Then later it wouldn't work again. I felt I was treated fairly and given more time to complete the move.

Corey W. 
Évaluation :
1

When I went to pick up the trailer I first went to lemon grove the one guy with the pink hair was very helpful but they did not have the trailer. He sent me to Chula Vista near 4th Broadway I pulled up and there was three trailer in the parking lot so I went in a ask about it and the two employees were rude and unhelpful they replied that the trailers are reserved without even checking anything made me feel like they had more important things to do. Finally I went to Point Loma I know I pull up 1 hour before they close but as I was talk with the person to rent the trailer the other employee the one that hooks up the trailer gave me a look like I was ruining his night. In conclusion the equipment is great but the customer service sucks.

ROLAND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK R. 
Évaluation :
5

I came as a walk in customer. The staff was more than helpful with my needs . Very courteous, professional and fast was in and out in no time . The van I rented was brand new very clean and drove great. When I came to return it was super easy was greeted by one of the staff members who even asked how the vehicle ran and ensured that I had a good experience. The price was very affordable too!!

MATTHEW F. 
Évaluation :
5

Awsome

DALLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE J. 
Évaluation :
3

I just cannot use U-Haul again with the call in queue where I cannot talk to a person Several times I had to call, every time the 14minutes crap spew about being open and then a long queue to listen to while I was driving. If you want me to call back and confirm? Pick up the phone If you want me to call to say I'm returning a trailer? PICK UP THE PHONE. If you want to settle something with a card transaction? Pick up the phone I hated the whole online Impersonal business. Do you driver license YOURSELF, we can't take a copy, do this QR code. No. I just will not do it. I have a question? Call this stupid queue that NEVER in 3 calls did I get an answer. WHAT IN GODS NAME would compel me to waste my time and hear those messages again And another thing, if I HAVE to listen to your crappy queue, give me MUSIC, not your endless ads, over and over and over and over and over and over and over and over while I am blowing my mind on no one picking up the phone. HIRE SOME PEOPLE Next time I will go Home Depot. Jees I'll BUY a trailer. I can't deal with this impersonal imperfect time consuming frustrating non-service. The guys loading and unloading were great, but you better have a phone, you better have an email, or you cannot do business with U-Haul anymore. Moves are frustrating enough. I'll cart this crap around on my HEAD, I'll make 101 trips with a mini van before I'll deal with such an impersonal service. PS I owe you $$ on a declined card but I refuse to call your stupid phone number. We have more people to deal with, yes, but my god you have business all day long and computers. DOES EVERYTHING HAVE TO BE IMPERSONAL??? UGG. Hire a few more monkeys do something. The online and queue phone tree are above my frustration level. Frustrated doesn't begin to cover it. HATED THIS EXPERIENCE, we are stupid animals, we have questions, and there is NO ONE that can answer them.NOT ONCE did someone pick up a phone call into uhaul. NOT ONE TIME. And I got different info from the people I did talk to via “chat” at 2:20am in teh MORNING hopping I would CATCH a human being. I don't know how people put up with this impersonal stand behind the Line, YOU DO IT YOURSELF but I won't do it again.

Jacque M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed N. 
Évaluation :
4

Things started out alittle rough. But the employee made every possible effort to get me the rental I needed. No complaints. Thank you

Gail A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

renee L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill K. 
Évaluation :
5

Your equipment and your staff are top notch I've been to this location twice in the last month and really helped me out during a challenging time.

JASON G. 
Évaluation :
5

Please don’t change a thing.

Michael B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doreen D. 
Évaluation :
5

Great customer service! Very friendly and helpful! Outstanding!!

Rosalee L. 
Évaluation :
3

Check in was horrible. I had everything filled out online before my arrival through the app. Still had to wail inline for 45 minutes only for the associate to ask me the questions I had already answered on the app. When I made my reservation I made it for 8 AM but was told I had to pick it up at 10 even though the location opened at 7. If everything is filled out on the app you should be able to show the reservation to an associate in the lot, hook up the trailer and drive away. It should take 10 minutes tops. From the time I got to the location till I drove off was 1 hour. I needed a 1 day rental and only had the trailer in my possession for 24 hours but had to pay for 3 days.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMIRO C. 
Évaluation :
5

Staff was fast and friendly. Great job.

Todd F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER SCOT P. 
Évaluation :
4

This location is outstanding! I value good customer service and this location exceeds my expectations.

DARYL B. 
Évaluation :
2

The experience of the online check in was not as seamless as the video made it seem. The workers at the location were not helpful in assisting us with the check in, and there was confusion about where the keys were located at and whether or not the truck was actually cleaned/prepped for me.

Carmina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Billy F. 
Évaluation :
5

Great service the online app made it easy too. Great trucks and equipment made moving easy. Merci.

JASON G. 
Évaluation :
5

The process was great. I appreciated the extras that were offered to me. Everyone was friendly and professional. Thanks , Barbara

Barbara S. 
Évaluation :
5

Very easy return.

GARY S. 
Évaluation :
5

After the first 10 or 15 miles then begin charging milage

ROXANNE P. 
Évaluation :
5

Excellent service à la clientèle. Likeable guys working there

Andrew L. 
Évaluation :
4

Apply the certificate discount code given to me by uhaul and listed on the contract toward the purchase total as intended.

BRUCE B. 
Évaluation :
5

Everything was good for the most part. The staff was very friendly and knowledgeable. The truck I rented had an issue where when I slowed down, the engine would automatically rev up to 4 000 - 4 500 rpms. It did this a few times, but it was noticeable since it sounded like the engine was getting ready to blow out. I spoke about this with the person who checked-in the equipment when I was finished, so hopefully it has been documented and will be fixed.

ANDREW W. 
Évaluation :
5

The woman at the counter who organized everything was great! Friendly, helpful, and knowledgeable.

Michael S. 
Évaluation :
5

The point Loma Uhaul has been our go to for all of our moves and our kids!! Everyone is helpful friendly and we have never had a problem picking up or dropping off our truck even after hours Great facility 5 stars

Michael V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
4

I should have opened the bed of truck because it had not been swept out. Otherwise my experience was very good

ALAN Z. 
Évaluation :
3

The van still had cigarette butts and trash in it.

Sam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA H. 
Évaluation :
5

none

JEFFREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marjarie C. 
Évaluation :
1

The person working the truck pull up service gave away my assigned and reserved truck to another person causing me to go back in line and wait for another 30 min, waiting for another truck and the delay caused me to miss my mover appointment. I am sure he did it to be helpful to the people who got my truck which were highly confused and needed a lot of coaching. It was just bad timing on my part not padding my schedule with the movers.

CURTIS S. 
Évaluation :
5

Just keep up the good job and the good customer service .

DEKUNDA M. 
Évaluation :
3

Service was friendly. App was not easy to complete in a hurry and the vehicle I received had to be changed out because the battery was dead. I spent 30 mins using the contact less application and car was not operable.

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON H. 
Évaluation :
1

Truck was dirty outside and inside the cargo area. Auto transport license plate was falling off. When I made the appointment I told them I wanted to drop off the auto transport in Houston. They still charged me the full price to take it to Florida. I had trouble the entire trip dropping it off. When I got to Florida they said I owed 2500 for the auto transport dropping off in Houston when they told me in San Diego that I wouldn't be charged extra. This was the worst experience I've ever had moving.

CASEY B. 
Évaluation :
5

The process was quick and smooth so I have no comments that would help them to improve.

Anita H. 
Évaluation :
5

Amazing job! Gonna miss you guys now that we moved

Derrick S. 
Évaluation :
3

Only 2 members of the staff were helpful and friendly. The manager was not one of them.

Angela G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lydia m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salina a.  |  Expérience générale 
Évaluation :
5

Unfortunately I’m in a wheelchair and getting around the rolling stairs, without a friend with me, was sometimes problematic.

robert b.  |  Expérience générale 
Évaluation :
5

The entire staff, especially Dalton, was awesome!

Roger K.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and professional. Great experience!

Jamie M.  |  Expérience générale 
Évaluation :
4

Everything was fine.

Beverly Susan H.  |  Expérience générale 
Évaluation :
5

The girl that took care of me was so nice and helpful.

Norma T.  |  Premières impressions 
Évaluation :
4

These guys were great all around. Fast friendly service.

JAMES K.  |  Expérience générale 
Évaluation :
4

Wish there was a dedicated driveway entrance off sports arena blvd seams the trailers randomly block one of the two entrances. Parking spots by the storage units are small

DAVID H.  |  Expérience générale 
Évaluation :
5

Very friendly service and easy!

Carol F.  |  Premières impressions 
Évaluation :
4

Great experience with a very good staff of employees.

Fred M.  |  Expérience générale 
Évaluation :
5

Storage Areas are very clear, good lighting. Staff very friendly and helpful. My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.

Joseph J S.  |  Premières impressions 
Évaluation :
5

The checkout process was efficient. The office was busy but Dillon did a great job of greeting me & letting me know he would be right with me. Nico checked me out of my unit and was great also!

Amber H.  |  Expérience générale 
Évaluation :
5

The employees provide excellent service. They went above and beyond what was necessary to help me. I'm so grateful for them!

Courtney N.  |  Expérience générale 
Évaluation :
5

Everyone was so helpful and friendly. Checking in for my storage unit was efficient. Un service à la clientèle de qualité. Nico was great!

Amber H.  |  Premières impressions 
Évaluation :
5

Moving to CA from TN has been extremely stressful and overwhelming, thank you for making this process quick and easy!!

Caitlin D.  |  Premières impressions 
Évaluation :
5

Great staff....thank you

Gregory B.  |  Expérience générale 
Évaluation :
2

Staff was very helpful but very under-manned. Ended waiting to be helped for 50 minutes. You should send more workers to this location...

crystal a.  |  Réservation 
Évaluation :
5

We had a very good experience here, the facility felt safe and clean, all of the employees who we encountered were great.

Samela S.  |  Expérience générale 
Évaluation :
1

Horrible customer service.

MICHAEL M.  |  Réservation 
Évaluation :
3

I was charged for an extra day with my trailer when I had brought it back 3 days early. I called four times trying to get reimbursed, each time I told that the manager would contact me. He never did.

Molly L.  |  Expérience générale 
Évaluation :
1

Absolutely terrible I was being charged for whole other month after I had canceled. I live 2 states away. Only person who helped me called me directly to fix the problem and properly close out my unit

Johnathan M.  |  Expérience générale 
Évaluation :
1

staff was unhelpful,slow and agitated. will never use again. Guy with beard seemed to enjoy being mean.

Randy s L.  |  Expérience générale 
Évaluation :
5

No comments

Gail D R.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page