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Terry J.Customer Reviews for U-Haul Moving & Storage of Radcliff
Testimonials From Recent Customers
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This comment is for corporate, not the location. I am very displeased with the amount of time of being notified that the unit that I was to pick up in West Lafayette, was not available. I also learned they did not have any blankets available and I had 48 reserved. The closest location for the unit size I had reserved was found in Kokomo, IN which was over 40 miles one-way from the original location. I ended up with extra cost for fuel on my personal vehicle and the rental vehicle along with an overall loss time of 4 hours for the day. The location in Kokomo, IN had 18 of the 48 blankets needed and had to stop at a different U-Haul located in Lafayette, IN to get the remaining 30 blankets needed. I have used U-Haul multiple times in the last month and was left in disappointment that the company didn't even offer to compensate me at all for the added cost and time incurred through no fault of mine. This was even consider to be a "guaranteed" rental transaction.
Kevin W.The staff was awesome
Louise W.Do not change anything
Pierre G.Positive experience
Damon G.I especially love Ms. Patricia. She was great!
Wasana T.Everything was done as expected. Pick up was done well
Johnnie M.Always receive professional customer service from a friendly staff and the equipment is always clean and maintained
Michael T.The GM especially, and the rest of the staff was the most friendly and kind customer service I've had with any service or retail etc in many years, The only thing I would improve on is their phone service, they are so busy they can't take calls and your call is relayed to a larger center of some type, the center will tell you they will connect you with the Radcliffe store, 501 West Lincoln Trail, only to get routed back to the larger call center.
George S.The unit I had had an access point to the roof right above my unit. Paint chips from that area fell into my unit. At some point during my 2 yr rental it leaked water. I was unaware bc the light isn't that great in that area and didn't noticed until I moved out the unit. Everything else about the place was great.
Kaleisha D. | Expérience généraleE drop off was great.
Lauren S.This drop off location was easy to find. Also, there were several signs on where the drop off spot was. Parking lot was well lit and plenty of space for the truck.
Sherry-Lynn S.Dropped off at 6pm and was told to go fill up the gas or else I get charged for another day. Filled up the gas $17 and drop it off and he told me he could've charged me just $9 like what ? Unacceptable I would never rent another uhaul from this location.
Padilla T.Keep doing what you are doing!!!
Irvin L.Absolutely amazing! Extremely responsive customer support.
Amanda W.Very nice people
Victoria T.The service was great and the employee made sure all if my needs were taken care of. One thing that bothered me is the I wasn't able to utilize the military discount unless it was a one way rental. I can bet that 85-90 percent of the customers are either active duty, national guard, or reserve because of the location to Fort Knox military base. Instead of just voicing a thank you for our service, how about you show us that you're thankful for our service by allowing us to take advantage of a military discount with every purchase or rental.
thaddios B.Great value Great product and great service
Chris E.Everything was perfect!
Patricia H.Nothing at this time
Charles M.It takes no time limit to pull funds out of your account to pay for services, yet takes FOREVER to return the funds back into an ex-customers account. Now why it that?
Greg R. | Expérience généralegreat service location
Todd B.Very
Julie A.Awesome staff. Very helpful
Jose R.Good people work here. Pick up and return was professional. Truck ran good and comfortable.
Curt R.Customer service is always amazing
Aumbrea S. | Premières impressionsAwesome ladies!
Steve N.Everyone was very friendly and helpful. Getting the UHaul checked back in was quick and easy.
Susan K.Excellent, reliable and professional service. Thanks, keep it up!
Christopher F.The staff was very nice and friendly and easy to work, I would come back to this UHaul location again
Albert H.Nothing actually picked up the truck a little early employees where nice was an overall fine process
Carl M.Keep up the great work.🙌🏽
Tommy T.Need more staff. The front office personnel have too many jobs. The person that helped me needed to go out back to confirm my trailer was loaded with the u box. Answer the phone, drive the rental truck and trailer to the front, fill out the rental agreement, sign in vehicles that were returned. Also clean them.
Jim T.Staff is very nice and helpful. Highly recommend.
RITA H. | Premières impressionsExcellent service and extremely effortless, quick in and out
Angel R.Truck was clean and we took a picture of the mileage before and after. Thank you to the person who was in duty. Very nice personnel.
Penny D.Location was great, staff are super helpful.
Steven S.I rented a 8x12 box trailer. The trailer was clean but during the trip the trailer had an unusual pull to it. It was windy during my drive, but the difficulty level was a bit excessive.
Kevin A.Nothing at all, the staff is very good at there job
Michael P.Very good customer service
Greg W.Awesome experience
Michael R.You did everything thing right … this is not my first time utilizing your services… thank you UHaul… for being conveniently located.
Joe C.The people were awesome no issue picking up the truck or returning it.
Jacqueline L.Clean, quick, polite, and easy rental of an auto transport trailer. I'll be back when I need one again.
Richard M.I love y'all and i will use y'all storage again in the future thkz!!!
Efrem R. | Expérience généraleThis place was Great. Guy spoke English and was very nice!!
Craig L.Great customer service clean facility Thank you
Donnell J.Everything was great and easy to do. Seem less process.
James P.Biggest U-Haul facility I' e ever seen. Everything went great, especially considering very cold weather and icy parking lot. Being from South Florida I REALLY appriciated tis experience.
Harley F.Truck that I rented was dirty and constantly had an alarm going off to change the oil.
Bobby M.Why does the Radcliff, KY U-Haul not offer military discount for in store purchases
Joshua B.The staff at this location were very friendly and very helpful. But I must say in regards to your help hotline, 1-800-go-uhaul…That was not my favorite part. The phone operator was wonderful. The news she gave me was very upsetting. I had gotten my uhaul stuck in the mud of my backyard. I had purchased insurance but still was quoted $400 if y'all helped me with a tow. That's ridiculous. I decided to go with a third party tow company and I'm glad I did! They only charged me $65. Y'all gotta do better in that area. But yes, I will recommend this uhaul location highly!
Erica W.Mike and his team are GREAT and have amazing customer service. Needed the Uhaul last minute and they got me in and out no problem. The return process was fast and I was out of there in no time. Thank you for your services!
Dianna G.The only thing that was a concern was the driver side door needs to be adjusted. It does not close with normal door closing movement. You have to slam it for it to latch properly, especially when you are inside the cab. Both employees I spoke with brushed it off with little concern. The door needs to be adjusted for safety reasons. Other than that, it was good.
Mark A.Very easy transaction and pleasant customer service !
hugh R.I do appreciate the convenience, however, the prices are a bit getting out of hand. I only had to tow vehicle one mile. A tow would have been only $20 more and I wouldn't have had to touch anything. An hourly rate for same day retails would be more reasonable for local same day rentals returned the same day. Please consider suggestion.
Our A.They are the greatest. Everyone at U-Haulbis so patient and will work with you as long as you keep them up to date.
Stephanie W. | Premières impressionsThank you for your service
Stephanie C. | Premières impressionsExcellent customer service staff was pleasant anytime I needed assistance.
Porsche G. | Expérience généraleJames was extremely helpful. Excellent service à la clientèle.
Daphne B. | Premières impressionsWell maintained facilities & friendly staff, would recommend and use again
Ashley W. | Expérience généraleThe staff is great!
Helen N. | Expérience généraleI still have to get my card to work and code to work
Dominck R. | Premières impressionsThe staff was very friendly and helpful they also informed me that I left an item in the truck. They had items ready for pickup thanks U-Haul storage and Radcliff Kentucky
Sherry M. | Premières impressionsConvenient and clean
Geslia O. | Expérience généraleThe gentlemen at the counter were superb. They helped me upgrade my unit and gave me good information about the facility and services. top notch crew!
KYLE D. | Online Move InGreat staff especially James @ Radcliff Lincoln Trail site very helpful
Gloria W. | Premières impressionsSandra made this quick and easy! Thank you sooooo much!!!
Charlotte K. | Premières impressionsMoving with Uhaul was amazing this trip. Also used a store unit that was available and clean. Easy access and friendly service from the staff! Je la recommande fortement.
Nate W. | Expérience généraleSuper place! Staff was wonderful and helpful. Facility was very clean and I felt very comfortable being there. Definitely recommend this place for storage needs
Nancy G. | Expérience généraleI'm afraid I didn't get their names but the man and woman you have working in the front office are beyond helpful and friendly. It was a true pleasure to deal with them and I have to say that it was, by far, the best experience I've ever had at U-Haul. The gentleman checking in my truck was also very friendly and helpful, as was the woman custodian. We rented an inside unit and everything was amazingly clean from the bay to the hallways to the unit itself. Everyone made sure they were available and all questions were quickly answered. You have a great team and should do everything you can to keep them around.
Barbra J. | Premières impressionsDon't change.
Annette C. | Premières impressionsGreat service.
Deborah G. | Premières impressionsI always enjoy my experience at that uhaul facility
Mike S. | Premières impressionsStaff is always friendly and very friendly
Kelly B. | Premières impressionsUnits are very pricey
Kortney T. | Expérience généraleExcellent service
edward c. | Premières impressionsGreat experience! Will use them again!
DENISE B. | Expérience généraleThe manager Mike Phillips was extraordinary! He was very friendly as well as extremely personable, also easily understood & took into consideration my situational needs! Just amazing I do believe this is the first I've ever received this level of quality care committed service from any establishment! With that being said, Mr.Mike Phillips know that you have locked in my business to the UHaul brand for many decades to come & I pray God continues to bless you.
Michael M. | Premières impressionsExceptional service!
Margaret B. | Premières impressionsI was very impressed by the Uhaul staff at the Radcliff, KY location. They were very pleasant, knowledgeable, friendly, and helpful. Uhaul made this move a lot easier. Thank you all very much.
Margaret B. | Online Move InRenting and checking in online
Denrick M. | Online Move InMe encantó el lugar muy limpio
Lyliana R. | Premières impressionsThis facility and the staff exceeded my expectations
Adam R. | Expérience généraleStaff was always polite and friendly and accommodating to everyone! Thanks for your great customer service attitudes!
Alison M. | Expérience généraleThe employee was very helpful and friendly. He took his time to explain everything to us. He even showed us what the unit we were renting looked like to make sure it was what we wanted. All around very good experience.
Anna S. | Premières impressionsStaff is great, always friendly and helpful. Management is wonderful.
Brandy M. | Premières impressionswish the access to the storage would have a longer entry/exit timer....makes it alittle difficult to store things running to the door from the truck
Sheletta G. | Premières impressionsMike is a great guy!
Curtis W. | Premières impressionsEasy peasy in and out with great staff and wonderfully accommodating of our needs 🙏😃
Alison M. | Premières impressionsVery professional staff and the facilities are well maintained every time I visit
Michael T. | Premières impressionsThe staff is super friendly and extremely helpful.
PAUL H. | Premières impressionsI was confused about how to enter and drove around facility. Staff was helpful and recognized my confusion and assisted. Great place.
Lakeshia W. | Online Move InStaff very helpful and friendly units very secure prices could be alittle lower
John L. | Expérience généraleGreat place!
Karen R S. | Expérience généraleMerci!
Jason R. | Expérience généraleMy things had been sprayed with a brown liquid and if I did not have most of my things covered in plastic, I would have damages.
angelia n. | Expérience généraleI would strongly recommend this U-Haul location with a two thumbs up. Clean, safe, secured and friendly crew.
Julius K. | Expérience généraleU-Haul is the only moving truck rental and storage facility that I will do business with. I have never had a problem. The operation is seamless and the staff in various states where I've done business were extremely nice and helpful.
Patricia H. | Premières impressionsAwesome staff they helped me me out I would highly recommend to others.
Darrell G. | Premières impressionsThe guy in the front office is very rude. They said he's ex-military but that's not a reason for him to be as mean as he ( The guy that did all the check ends on Saturday )is. All of the other employees has always been helpful with everything
CRYSTAL D. | Expérience générale