Best experience with uhaul.
joseph cCustomer Reviews for U-Haul Moving & Storage of Radcliff
Testimonials From Recent Customers
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Best location for miles around. Truck tires were dirty but that was it. Not a big deal. Top notch.
Ken WStaff was very pleasant and spot on ,great people
Bryan LChange the fuel policy to have all vehicles full on leaving then full on return!!
David SNothing, everything was explained to me perfectly. I am new to the hauling world and they provided every answer I needed. I definitely recommend this place for getting a hitch installed. It didn't take the full 3 hours like the website said, it was about 2 hours in total. Not bad of a wait for the service I was provided!
Heather SFast and courteous
Scott HThis location can keep doing exactly as it is - everything about my experience was highly exceptional, e.g., friendly, knowledgeable, and timely.
Zachary W!
James DI put "No" for the well-maintained portion of the question. The 20' truck we rented was clean, however my husband who is a mechanic noticed tie rod issues, as well as transmission slipping issues. I, myself, could hear numerous different noises that did not sound normal compared to other U-Haul trucks we rented before. Not having the expertise in car and truck mechanics like my husband, I can not give you any more details of the noises. With all that being said, the other trucks on the lot looked newer, and in much better shape. We rented late on a Saturday, so I am sure the pickings were bare. Customer service was outstanding, though. When we picked up the truck to having to call in the next day to let them know we were running behind. Both gentleman that helped me were professional, courteous, and friendly. It was a fresh of breath air to deal with not just one, but two different gentleman that were pleasant with no hassles.
Kelly SWhen given an estimate, don't make it almost double the price when checking out. It's a Uhaul thing. Not this location
Zachary WExcellent staff, equipment and location. Will definitely come here again and refer others.
Paul PSell that piece of junk truck off to someone for a business-use box truck. It should not have been in the U-haul fleet. I understand that you want to maximize your profits. But the truck was awful and a horrible driving experience. The cab of the truck was so loud during driving that we had to yell at each other to communicate for our entire 8 hour there and 8 hour back - 938 mile trip. The truck had a horrible vibration. My hands physically shook the entire drive from how bad something mechanically was wrong with the truck. The box of the truck was clean. But the body of the truck was dirty. The tires looked like the previous renter drove it through mud. The box was scraped, scratched, and banged up. The cab had rust areas and the black rubber seal around the drivers door kept coming off. I had to keep pushing it back on. This was NOT the source of the loud noise. The noise was from the top of the door on the driver side. If it has 152204 on it, it's probably time to retire the truck and move on. Not rent it like it's a quality unit to someone for the exact same price as something newer.
Jonathan DTop notch
Bruce AWe made our reservation for a different place that did not have the U-Haul and go option. The system changed it to this location, but did jot tell us. We we t to the original location and had to call customer service who took 45 Minutes
THOMAS MStart to finish great experience
Kirby HHonestly you guys where great Lewis was very helpful and accommodating I’ll definitely recommend
Caleb BExcellent service/location Clean Friendly
Wimer MDrop off staff was very helpful
carlos dNothing just continue doing what you do.
William JI was originally quoted $685 for my rental. I put in the correct mileage and equipment when making this reservation. When I went to do my express check in the rate jumped to $800. I called the 1-800 number and a girl named Ashley said on a recorded line that she found my original quote and it would be honored and if it didn't change her or "Mike" could fix it. I called back after I seen no change on the reservation and another gentleman confirmed on another recorded line that it was only the "dot com" that was being slow and that I indeed would be charged my original quote upon arriving at the location. When I arrived the day of my rental, the manager had heard nothing of this and it was too late for me to rent elsewhere so I took the equipment in hopes that Ashley wasn't lying to me and there just had to be a mistake. I called back and I was treated like I could not count and they just couldn't understand why I didn't grasp that the $800 was cheaper than going with a normal rental and $0,89 per mile. I understand why it's cheaper to go with a weekly rate and $0,49 per mile, but it was NOT cheaper than my original quote which was CONFIRMED on a RECORDED LINE. I dont know what it was charging per mile, but a glitch in YOUR system is NOT my problem. That quote was my deciding factor to go with uhaul and not Penske. You waited until I couldn't make another reservation with another company and robbed me. I was belittled and treated like an idiot in front of customers at the location and on the phone. I have never had a more negative experience with a company ever. I will be reporting you to the Better Business Bureau and will never recommend you again. I will get my money.
Thomas GExcellent customer service and care demonstrated by the entire Team!
Terri CThe folks at this location offered great service and help with things that made my tow work well.
Mark SI'm from Vegas and this uhaul here in little Ole Radcliff is 10 times as large. Impressive.
DOUG MThe appt setup was easy, the drop off was quick and the hitch installation was done well. However when we tried to pay and pick up my truck, a young girl waited on us and even though she had a UHaul shirt on and asked if she could help us, she got flustered and kept texting someone. She wasn't giving us much info other than she hates it when he's not here (manager, owner, ???) and that she's never here. Another associate asked if he could help her and she said she was figuring it out in a rude way. She did say she was sorry, but laughed when she said it. After about 10 minutes or so we finally were able to pay. I was told to go check and make sure everything was good, I had to go back in because the pin and clip was not in my truck. She tried to help me, but didn't know which one to give me so me and another associate had to go back out and get my paperwork. I then had to follow him back in to get the pin and clip. Everything was good up until we arrived to pick it up and pay. I may recommend this place, but I'll be certain to let them know about the ordeal we had pickjing it up.
Jeff BWe were so very pleased with how well our storage items were kept safe, secure, and clean. There was no evidence of rodent or spiders in our climate controlled units! Highly recommend this business to future customers!
Joseph B | Expérience généraleWhen I went to check in before store hours, I pretty much had to re-enter my information again. It was very tedious considering it took about an hour. Also the check engine light was on. It made me nervous but thankfully the truck worked perfect! Other than that, no complaints! My first time ever renting a u-haul and I very much enjoyed it.
Mason BDon't change anything. Lady who initially helped me with getting the trailer and hitching it up was very nice and helpful. Gentleman who helped get the trailer off my vehicle was prompt and eager to help despite it being early in a Sunday morning.
Lee MExcellent service à la clientèle
james AOutstanding customer support.
Brenda BI found this place to be well maintained. The people working there were friendly and helpful. The place was nice and clean. I had a great experience there and would highly recommend it to anyone looking for a place for storage.
Anna S | Expérience généraleMeaghan was awesome!!!
Richard DGive a military discount to local rentals.
Thomas PMeaghan was awesome!!!!
Richard D | Premières impressionsClean your vehicles make sure they have the right working parts on them you need new shocks need new interior cleaner guys and basically you need a whole new truck
Amanda GEasy. No issues
RICHARD SMake the cut out more precise and cleaner cut. The opening on mine is off center and jagged. I normally wouldn't care but the vehicle is brand new. But it's too late now. Also communicate with the customer as to where the wiring harness is located so you don't have to return to find out. Other than all that everyone was very nice and the lady who cleans up everything works really hard and never sat down even while wearing a cam walker boot. Employees like that are very hard to find.
Michael CThe staff at this location are so nice and helpful!
Dawn CDouble check your mileage against theirs they wanted to charge me 72 miles when I only went 42 for a local haul but they corrected their mistake and all was well
Janet WFelt like i was setup truck wasnt right the representative still bargain to approve it if something would have happen to truck he wouldnt have been able to prove it i was uncomfortable. Even though things returned back safely the representative in the store James made me uncomfortable
STEVEN CGreat customer service at fair prices. Installed hitch in about 1 1/2 hours. Will be back to visit them if I need anything else for towing stuff. Thanks again folks.
Lewis MEverything was great.
Tim KThis was a good experience
Shawn S | Premières impressionsI can think of nothing. Everyone is very friendly and know their job.
Jerry CVery professionally operated facility.
Stephen FCustomer service representative came across as bothered and irritated as if I was inconveniencing her.
Andre R | Expérience généraleI will certainly recommend services at the Radcliff location
Phyllis S | Premières impressionsAwesome service!
Richard DThis is the best U-haul location I've ever worked with, bar none.
Christopher TExcellent
RIcardo JI was impressed by the staff's professionalism and expertise. They made the rental process smooth and hassle-free. The store and the truck were both neat and tidy. It was a great experience overall. I highly recommend this place and I would use their service again if needed.
Nancy TRent out trucks that the average person can actually see where they are going. I didn't like the placement of the headlight and other buttons and knobs.
michael fAlways had wonderful customer service at the Radcliff location. Great communication. Clean facility. Would recommend to anyone needing storage in the area.
Naomi I | Expérience généraleThe customer service is impeccable. It makes movin days much more easier.
Teresa W | Online Move InAlways a professional service and very helpful and friendly. Mike and the crew are amazing
Michael TFriendly, courteous, and excellent customer service.
Kamonwan CThe lady at the front desk was nothing short of amazing, friendly, kind, and a blessing. Her personality was very welcoming and I would go back anytime.
Latoya C | Premières impressionsThe guy hooking up my hitch fell out, literally. The women working hooked it up working in the office, which came undone on the highway (was not safe at all) have not yet heard back about my complaint
Nichole RMake sure that the latches are working properly on the back of the trailer
Mildred MThey were wonderful in Radcliff, so helpful and kind. Our rental was ready for us when we arrived at 8am and everything about picking it up couldn't have been better.
Robert RRien
Steven NFast service and easy instructions.
Jason S | Premières impressionsFabulous customer service.. I would recommend them for all your storage needs.. Thank you.. Have a good and blessed day..
Wanda G | Premières impressionsI had one of the best experience with the Radcliff Uhaul staff and location. Mike, the manager, Michelle, Jeremy and James were very professional, respectful and had the best customer service any customer could ask for. The location was very clean and they were very helpful with all my needs throughout my time with this location. I would recommend anyone to come and use this location for all the services they offer. Excellent staff. I could not ask for better service ever.
Catherine B | Expérience généraleTheir really great staff and are willing to help those in need
Ariel M | Premières impressionsMike the Manager is Awesome 😁👍
Melanie H | Expérience généraleThe staff always professional and friendly. This facility would be my first choice, if I needed to store my property in the future.
Tina H | Expérience généraleFloors need to be leveled down. Make it ether concrete or laminate. As of now it is kinda bumpy ride shakes loads that can slide and fall.
Sergey G | Expérience généraleCan't say enough amazing things about the place the works went beyond there job to help and everyone that walk thru the door .I love this place the workers the kindness that was shown to me I'll never forget your worker .I was treated like I was family. To all army families this is the places to come in Radcliff next to police station thank you'll again for treating me with ki dress and ❤️ ❣️
Tamarah A | Expérience généraleJames was the best person I’ve ever seen in customer I really think that he would do a lot for the company
Kevon Y | Premières impressionsVery nice facility and staff.
Steven T | Expérience généraleManager, Mike Philips and staff employee Jeremy Porter customer service, support and assistance was exemplary, outstanding and above PAR!
DR B | Expérience généraleThis was a hard move and I don't what I would have done without the kindness and understanding of both uhaul truck and uhaul storage place from my heart I thank you all of you'll
Tamarah A | Premières impressionsStaff are knowledgeable and the facility is clean and well kept.
KRISTINE S | Premières impressionsWhere I come from, the customer is always right, at that facility the customer is ALWAYS WRONG, I will NEVER be back
Jason L | Expérience généraleAs usual, the Radcliff u-haul experience was fantastic! I walked in a few minutes after they closed to see if they would help me still because I lost track of time while moving from one unit to another. Mike didn't hesitate for a second to close out one the old unit and help me out.
Bryan S | Expérience généraleThe staff & the manager Mike have always been very gracious and accommodating. I could not ask for a better storage unit to have my household things due my change of my lifestyle in getting a divorce. The best Uhaul and staff ever.
Catherine B | Premières impressionsChecked out 21 days earlier and ask if I would be prorated and was told no. I then said I will put my lock back on unit and was told I couldn't and I would have to do another contract. Situation came up that I didn't need storage, because we were staying in our home for now. I lost out of 21 days that I paid for and you're making money on my mis fortune.
Victor O | Expérience généraleThis storage facility was well maintained and incredibly clean. The staff was always helpful, no issues over 3 years.
Domeca N | Expérience généraleI loved the lady who helped me check out but they just seemed really short staffed. While nice and very friendly, the two staff members there definitely seemed overwhelmed. Overall they probably need some more employees to be scheduled
Zabriya G | Premières impressionsSo nice to have a climate controlled facility. The workers were all fantastic and the lady that cleans the interior of the facility does a great job!
Byron B | Expérience généraleI will diffantly use this storage place again. The best place I have ever stored my belongings at. I felt that my stuff was secure and safe.
SHERRIE B | Expérience généraleFor the outside storage units they should be accessible 24/7.
Angelea U | Expérience généraleEveryone was awesome
SHERRIE B | Premières impressionsJeremy was very cordial and quick with service
larry h | Premières impressionsThank you for everything you all do!!!
Penny D | Premières impressionsThe unit I had had an access point to the roof right above my unit. Paint chips from that area fell into my unit. At some point during my 2 yr rental it leaked water. I was unaware bc the light isn't that great in that area and didn't noticed until I moved out the unit. Everything else about the place was great.
Kaleisha D | Expérience généraleIt takes no time limit to pull funds out of your account to pay for services, yet takes FOREVER to return the funds back into an ex-customers account. Now why it that?
Greg R | Expérience généraleCustomer service is always amazing
Aumbrea S | Premières impressionsStaff is very nice and helpful. Highly recommend.
RITA H | Premières impressionsI love y'all and i will use y'all storage again in the future thkz!!!
Efrem R | Expérience généraleThey are the greatest. Everyone at U-Haulbis so patient and will work with you as long as you keep them up to date.
Stephanie W | Premières impressionsThank you for your service
Stephanie C | Premières impressionsExcellent customer service staff was pleasant anytime I needed assistance.
Porsche G | Expérience généraleJames was extremely helpful. Excellent service à la clientèle.
Daphne B | Premières impressionsWell maintained facilities & friendly staff, would recommend and use again
Ashley W | Expérience généraleThe staff is great!
Helen N | Expérience généraleI still have to get my card to work and code to work
Dominck R | Premières impressionsThe staff was very friendly and helpful they also informed me that I left an item in the truck. They had items ready for pickup thanks U-Haul storage and Radcliff Kentucky
Sherry M | Premières impressionsConvenient and clean
Geslia O | Expérience généraleThe gentlemen at the counter were superb. They helped me upgrade my unit and gave me good information about the facility and services. top notch crew!
KYLE D | Online Move InGreat staff especially James @ Radcliff Lincoln Trail site very helpful
Gloria W | Premières impressionsSandra made this quick and easy! Thank you sooooo much!!!
Charlotte K | Premières impressionsMoving with Uhaul was amazing this trip. Also used a store unit that was available and clean. Easy access and friendly service from the staff! Je la recommande fortement.
Nate W | Expérience généraleSuper place! Staff was wonderful and helpful. Facility was very clean and I felt very comfortable being there. Definitely recommend this place for storage needs
Nancy G | Expérience généraleI'm afraid I didn't get their names but the man and woman you have working in the front office are beyond helpful and friendly. It was a true pleasure to deal with them and I have to say that it was, by far, the best experience I've ever had at U-Haul. The gentleman checking in my truck was also very friendly and helpful, as was the woman custodian. We rented an inside unit and everything was amazingly clean from the bay to the hallways to the unit itself. Everyone made sure they were available and all questions were quickly answered. You have a great team and should do everything you can to keep them around.
Barbra J | Premières impressionsDon't change.
Annette C | Premières impressionsGreat service.
Deborah G | Premières impressionsI always enjoy my experience at that uhaul facility
Mike S | Premières impressionsStaff is always friendly and very friendly
Kelly B | Premières impressionsUnits are very pricey
Kortney T | Expérience généraleExcellent service
edward c | Premières impressionsGreat experience! Will use them again!
DENISE B | Expérience généraleThe manager Mike Phillips was extraordinary! He was very friendly as well as extremely personable, also easily understood & took into consideration my situational needs! Just amazing I do believe this is the first I've ever received this level of quality care committed service from any establishment! With that being said, Mr.Mike Phillips know that you have locked in my business to the UHaul brand for many decades to come & I pray God continues to bless you.
Michael M | Premières impressionsExceptional service!
Margaret B | Premières impressionsI was very impressed by the Uhaul staff at the Radcliff, KY location. They were very pleasant, knowledgeable, friendly, and helpful. Uhaul made this move a lot easier. Thank you all very much.
Margaret B | Online Move InRenting and checking in online
Denrick M | Online Move InMe encantó el lugar muy limpio
Lyliana R | Premières impressionsThis facility and the staff exceeded my expectations
Adam R | Expérience généraleStaff was always polite and friendly and accommodating to everyone! Thanks for your great customer service attitudes!
Alison M | Expérience généraleThe employee was very helpful and friendly. He took his time to explain everything to us. He even showed us what the unit we were renting looked like to make sure it was what we wanted. All around very good experience.
Anna S | Premières impressionsStaff is great, always friendly and helpful. Management is wonderful.
Brandy M | Premières impressionswish the access to the storage would have a longer entry/exit timer....makes it alittle difficult to store things running to the door from the truck
Sheletta G | Premières impressionsMike is a great guy!
Curtis W | Premières impressionsEasy peasy in and out with great staff and wonderfully accommodating of our needs 🙏😃
Alison M | Premières impressionsVery professional staff and the facilities are well maintained every time I visit
Michael T | Premières impressionsThe staff is super friendly and extremely helpful.
PAUL H | Premières impressionsI was confused about how to enter and drove around facility. Staff was helpful and recognized my confusion and assisted. Great place.
Lakeshia W | Online Move InStaff very helpful and friendly units very secure prices could be alittle lower
John L | Expérience généraleGreat place!
Karen R | Expérience généraleMerci!
Jason R | Expérience généraleMy things had been sprayed with a brown liquid and if I did not have most of my things covered in plastic, I would have damages.
angelia n | Expérience généraleI would strongly recommend this U-Haul location with a two thumbs up. Clean, safe, secured and friendly crew.
Julius K | Expérience généraleU-Haul is the only moving truck rental and storage facility that I will do business with. I have never had a problem. The operation is seamless and the staff in various states where I've done business were extremely nice and helpful.
Patricia H | Premières impressionsAwesome staff they helped me me out I would highly recommend to others.
Darrell G | Premières impressionsThe guy in the front office is very rude. They said he's ex-military but that's not a reason for him to be as mean as he ( The guy that did all the check ends on Saturday )is. All of the other employees has always been helpful with everything
CRYSTAL D | Expérience généraleI had no problems driving 3000 miles and The service was great i’ve always had good service with U-Haul
betty j | Premières impressionsMike the manager is doing a great job!!!!
Carlos H | Expérience généraleIt was the best storage experience I have ever had. I will not ever store with anyone but U-Haul ever again. ❤️
Christina D | Expérience généraleThe manager and his team were phenomenal.
ALAN K | Expérience généraleThe best facility like this that I have ever seen. Very helpful staff.
MARK B | Expérience généraleWhen I went to move out of my storage, I found roaches climbing on my stuff.
ANGELA D | Expérience généraleIt should be 24 hrs access
CRYSTAL D | Premières impressionsGreat location with very easy access to the storage area.
David S | Online Move In100 % Above and beyond the call of duty. Keep up the good work Mike. Thank you so very much
Alexandre C | Expérience généraleMike has always been helpful and quick to find solutions for anything that comes up. Thank you for getting me into a unit quickly and efficiently.
Michael B | Premières impressionsVery well represented
Michael T | Premières impressionsAwesome staff very attentive!
NIKKI K | Premières impressionsI fell & hurt my knees & elbows, water puddles everywhere, not one Employee cared or reached out afterwards, Manager was very Rude to me, I Rented a truck & Storage & had future Reservations, but I cancelled!!
Melanie H | Online Move InMike is what the meaning of what good customer service is!
Michelle B | Premières impressionsI am so excited for many reasons. My car has been packed with m ty belongings for almost 3 months. I needed a place that was cost effective and close to my home to place these things. I went in, didn't have to pay up front, got the first month FREE, got to pull into a temperature controlled bay and utilize a dollie and easily load my stuff from car to a temperature controlled storage unit. Easy, breezy, beautiful! The staff member made the whole experience just as smooth as the process of emptying my vehicle! I could not asked for anything more! THANK YOU UHAUL!
Christina D | Premières impressionsGreat place to store your items. It's a huge building with lots of room and outside storage has enough room for large trucks to move in and out. Great place and friendly service.
DAVID R | Expérience généraleThey was very good. And friendly.
DOROTHY N | Expérience généraleI was going through a hard time my wife had passed and my mortgage was being or had been forclosed. So u haul was a blessing at this time in my life .Of course they in the business to make money but the manager at Radcliff u haul an storage kept me up to date on my storage unit's he listen to what I would say an showed a good heart when things were going south .So thank you Mike u haul could use more people like you You care and not finding that in many people any more.
James W | Premières impressionsNeeds places to put trash and maybe a recycle box drop off
Christopher R | Expérience généraleService personnel very knowledgeable and courteous. Very helpful.
Wilfredo T | Online Move InVery professional and helpful using the Alarm system. I will recommend all Friends and family to uses U- Haul Storage units.
william j | Premières impressionsIt was very Convenient for me. Safe and Secure, I would recommend UHAUL Storage to my friends and families.
ELIZABETH T | Expérience généraleThe staff member that took care of me at the facility was very nice and friendly. She was all the way around the best person there. Thank you so much for being in our town
Glen H | Premières impressionsI had a great experience with this store. All of the staff members are helpful and friendly. I have no reason not to give a five star for their hospitality. As a veteran, I truly appreciate their offer for all military service members. I will definitely choose U-haul again.
xin g | Expérience généraleI appreciate the texts and phone calls.
JOSHUA M | Premières impressionsVery Clean friendly service has restrooms in facility they were very clean very secure facility each unit has its own security alarm 100 % pleased and would recommend it to anyone
WILLIAM G | Premières impressionsThe Radcliff, KY facility is amazing.
Amanda K | Expérience généraleVery expensive. $70 per month for a 5x5 space is a bit ridiculous. We were pcs-ing with the military and had to have somewhere quick or we never would have paid that amount. Had set up autopay with the clerk, but apparently it wasn't done correctly and I was charged a late fee multiple times. I had to go up there twice to finally have it done properly. The lady that called was not very pleasant. Some employees were very friendly some were not. The facility was clean and well maintained. I would not rent here again overall.
Oney C | Expérience généraleEvery one was nice and helpful
MICHAEL S | Premières impressionsI know in this fast-paced world Zach doing business over the telephone is almost obsolete. However several times it was impossible to make a payment over the phone because they didn't answer. And I forget the lady who was rude to me when Mike was on vacation but she didn't answer the phone that whole week. Still an excellent experience. I would still refer anyone. I would definitely use you guys again if needed. Mike and his staff are good people.
Julie A | Expérience généraleVery helpful
Kaleisha D | Premières impressionsWould like to have completed my auto-pay option but it was too busy with a line of people waiting so they told me to come back
Linda D | Premières impressionsSecurity needs to be more restricted. Front door was opened, a cone was keeping it opened.
Hector S | Premières impressionsSuper friendly and helpful.
Isabell S | Expérience généraleFirst month free - no catch.
Daniel P | Expérience généraleMike was an amazing help. He went above and beyond to help us out after a long 12 hour drive!
ALEXIS H | Premières impressionsThis is the NICEST U-Haul facility I have ever seen. Super easy process and friendly atmosphere.
Brianne R | Premières impressionsAll is well
Jacob A | Premières impressionsThe location and units were excellent, no storage or security issues at all. The only issue I encountered was the online account/checkout procedure. I moved out before the end of the month but was charged an additional month. My online U-haul account did not have the storage units in the "my account" page so I assumed I was good to go. Then on the 3rd of the month I was charged for both units and a late fee. Currently U-haul is working on fixing the issue and it looks like I will be refunded the over charge. Overall the Radcliff, KY U-haul provides great storage and security.
Alexander R | Expérience généraleStaff were very helpful. They were patient and provided clear explanations and directions on using the facility. Facility is clean and secure.
Amy W | Premières impressionsGreat staff always. Easy to get to in a secure
george m | Expérience généraleMike, the store manager was very friendly and helpful and went out of his way to assist with checking in my U-Haul truck and trailer. He also let me stay past closing time to unload my trailer when the facility was being renovated.
David E | Expérience généraleWas a disadvantage with access hours and their closed dates, however, I understood that they were still establishing processes and security to get 24 hr access.
LATINA B | Expérience généraleWish hours were longer for access. If you work during the day you're very limited since can't go in after 6 and on Sunday I couldn't go in after 3
Dawn S | Premières impressionsVery friendly and professional; especially helpful when I had to make a change to original contract
Karen R | Premières impressions