Customer Reviews for U-Haul Moving & Storage of Redding

6767 évaluations

205 E Cypress Av   Redding, CA 96002

(530) 223-0782

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(530) 223-0782

205 E Cypress Av
Redding, CA 96002

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota A. 
Évaluation :
5

The seat needs repair but other then that I was SUPER happy with EVERYTHING!

Melinda W. 
Évaluation :
2

When I got back to return the 10 foot van a man was in there with a clip board checking off as he went along. He totally ignored me. He walked out without a word. I had to go find someone else to help me give back the uhaul. So rude. I will never go back to this location. I was the only customer in there. This was so frustrating. Not cool!!!

Claire S. 
Évaluation :
4

Understaffed, 1 person helping people & approx 15 people waiting

dennis P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANETTE P. 
Évaluation :
5

Very helpful, fast and efficient. Was in and out in 10 minutes.

SHANNON T. 
Évaluation :
5

Fix the Uhaul procedure of returning when closed. I followed the instructions so you could track where I was when returning but it did not work then threatening to charge more if I don't comply

Kenneth B. 
Évaluation :
5

Friendly staff & very helpful !!! I really liked the check in by my iPhone !!! Thank You 😊

Thomas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY Y. 
Évaluation :
5

actually nothing. Your online experience is perfect and the staff at my location on cypress in redding ca are always friendly, helpful and trucks are always clean and great running. I can always depend on uhaul for my needs and I use uhaul trucks several times a year and every time has been exceptional. I would never go anywhere else for my truck rental needs.

REGINALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
4

Wash the windshield. This is the second time in within a few weeks where I rented a truck and the windshield was dirty. Not a huge deal but…

NICHOLAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine C. 
Évaluation :
5

All of the staff were very professional prompt and did an excellent job

Scott F. 
Évaluation :
5

Great service.

PAUL E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederick S. 
Évaluation :
5

Always great service.

Fred A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon H. 
Évaluation :
5

Even though there was only one person there during a busy check in time, the person who checked us in was efficient and so good at his job. Maybe during summer hours, there should be more than just one person working at the check in desk.

Shannon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANGELA C. 
Évaluation :
4

More than one agent in the office on Saturday

Dale A. 
Évaluation :
5

Nothing it was very easy to pick up, Casey was great, he helped get my dads car securely on trailer, explained everything.

ROBERT H. 
Évaluation :
5

Rien

RAY C. 
Évaluation :
5

You guys did well on both ends of the move - good job!

Chris H. 
Évaluation :
4

It would be better if there was one more than one employee behind the counter at 7 a.m. to check the trucks out.

Darrell L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jakara W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jakara W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claire C. 
Évaluation :
5

Best of the best

CHARLES C. 
Évaluation :
4

very friendly service, equipment worked as advertised. only negative was only two people working so wait was long upon return.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron apanasewic A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria T. 
Évaluation :
5

It would have been helpful for the salesman to go over all the switches and buttons in the cab.

JEANETTE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily C. 
Évaluation :
3

Have windows and cabin clean as well the mud on the outside , more help , we waited about a half hour to talk to employee.

Jamie R. 
Évaluation :
5

Quick and Easy, Rep. Was knowledgable and he connect the car Dolly for me.

ALBERT R. 
Évaluation :
5

Justin Barton made all the difference, we really appreciate his knowledge and how helpful he was. I'd hire him in a heartbeat. Very personable, he'd be a great PR person.

Kelly R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DON C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHEBA S. 
Évaluation :
4

Was able to get the rental in a reasonable amount of time. Equipment was in good shape, and employee had the trailer hooked up quickly.

DOUGLAS G. 
Évaluation :
5

The car trailer was in great shape the ratchet straps worked really well good job

LYLE F. 
Évaluation :
4

The person helping me out was great but another fellow was a little less so. Maybe work on some customer service skills at this location.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHENIA D. 
Évaluation :
5

Very efficient staff. Thank you!

Susan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
3

PAID 330 FOR A RENTAL. NOT AGAIN

Austin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

The employees were all very helpful and knowledgeable. I was very disappointed in what Uhaul was doing by charging ridiculous rates for equipment going in to Idaho. I was blown away. For that reason I will look else where and advise anyone I know to do the same. This does not reflect at all on the employees of the Redding CA store

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

The truck was in terrible condition. Smelled like manure and cigarettes, mud packed into wheel hub. Expected better of U-Haul. I wouldn't even let my kids ride in the truck with me.

bradley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J. 
Évaluation :
5

All good. Stock more bike locks. That's all I can come up with.

John F. 
Évaluation :
5

Tune up vehicle. Transmission slips a little.

JULIANE C. 
Évaluation :
2

The staffing situation at this location was very frustrating. There was only 1 employee for the entire operation of checking in and getting our cargo carrier. We waited 1 hour and 15 minutes in line and put our entire day off of schedule. We felt so bad for the one guys who was handing so much, and then luckily a second employee showed up as we were leaving but the line was around 15 people long. Very frustrating and it wasn't the one guys fault, he just was not set up to succeed by his manager.

Thomas C. 
Évaluation :
5

Not sure. Thank you

Wade K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
1

Improve wait time for rental. Took over 1 hr to check in.

JEFFREY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
3

Line was very long. Staff was kind and helpful. Kept telling me about the access card swipe doent work and to just ignore if it errors and just go to the unit. Not alot of confidence in the security offered seeing as anyone can ignore the security and just come in. Have a drive up unit, which was sketchy. I'm 50 and can hop th edd fence easily. did purchase insurance, but I did not get the impression that that matters.

Marsha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronda C. 
Évaluation :
1

Awful customer service never will use uhual again

Tatiana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
5

This place was spot on. Very courteous employees

JAMES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE G. 
Évaluation :
5

Eric went above and beyond to ensure we had a great experience! He was very helpful by giving us tips about the truck and had it ready waiting for us when we arrived.

Janelle B. 
Évaluation :
5

Overall, 5 Star. Great experience!

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA H. 
Évaluation :
5

The gent who helped my dad and me, whos name I cannot remember, was phenominal. A four letter first name, Kyle, Mike, luke.... and an original last name that I think started with a B. Impressed, good customer service is hard to find and he nailed it. A÷

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam L. 
Évaluation :
5

Everything was easy and well maintained

Renee S. 
Évaluation :
5

They have a well organized operation. The store is clean . Everyone is courteous and helpful.

Doanie B. 
Évaluation :
5

Dropped my wallet in the truck after hours drop off. Went back in the morning and he was more than happy to open the truck for my wallet.

Pamela P. 
Évaluation :
5

Nothing, the store is clean and well stocked, management friendly and every knowledgeable about the equipment and products. Dont change a thing

robert B. 
Évaluation :
5

Everything was as advertised and all went well.

Stephanie S. 
Évaluation :
5

Completely different customer experience in Redding. Honest and transparent, would absolutely rent from them.

KIRK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FIDEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan B. 
Évaluation :
5

The young man who helped me set up my storage unit and rental van was VERY helpful and sweet. Thank you so much !

Jamie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyson K. 
Évaluation :
5

Have used this location several times and always had a great experience .

Fredrick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Very satisfied snd convenient!

ROBERTA SANTA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCA A. 
Évaluation :
5

Even though they had minimal staff, they were quick to take care of my rental, even taking a few minutes to check it when we returned so we didn't have a long wait. Very nice employees!

Victoria W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT I. 
Évaluation :
3

they told me to come in early, they are busy on friday mornings. and there was only one person working almost a one hour wait

randy P. 
Évaluation :
5

I love it

Desiree S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A.  |  Expérience générale 
Évaluation :
3

Code to unit did not work. Over 3 months. So I moved put. I was paying for alarm. Antony can get into my or other unit. Plus the door alarm for card was out too. The manager say one time then it never got fix. Plus which staff member like to use customer bath room. Stick it up

Dan F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila A.  |  Expérience générale 
Évaluation :
5

Great place with great people and service.

EDWARD B.  |  Expérience générale 
Évaluation :
2

About half way through my stay, a Uhaul rep called me and stated they would need to cut my lock off to install new security system. I gave them approval as long as they put another one on and left me a key at the front desk. After my wife tried to get the key she was told they would never do that. After about a week of trying they finally came out to remove the lock again (assuming we locked ourselves out) and came to the realization that they had the key in one of their drawers up front. Pretty disappointed at how much of my wife and I's time was wasted. Facilities are incredibly expensive compared to local storage.

Andrew J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronda A.  |  Expérience générale 
Évaluation :
2

The local UHaul staff and knowledge is great. The local staff are very helpful and go above and beyond. The phone system and national UHaul experience is horrible. The wait times are excessive. Every call is transferred to at least 3 other "departments" and sometimes you MUST go to the local UHaul to have your question answered or need resolved. Corporate is terrible. Local is amazing! Local phone contact would be even better. Thank you, Cyprus Redding UHaul for all your help!

Susan W.  |  Expérience générale 
Évaluation :
3

Staff and facilities were great but they forgot my dolly and the truck smelled of weed so I had to wait over night to load and do my move in less time then I wanted. Meaning my body didn't get rest.

Amy J.  |  Premières impressions 
Évaluation :
5

Thank you for your personal attention.

Susan W.  |  Premières impressions 
Évaluation :
1

How do I know when I was going to be having to walk up stairs to get to my storage unit and also their crappy hours of 7:00 to 7:00 I would have definitely went somewhere else. And I will when my month is up

Laura C.  |  Premières impressions 
Évaluation :
3

My contact said I had the truck till Tuesday and I brought it back on Tuesday and rented it for 1 more day and they charge me for a full day in instead of 19,95 a day he told that the truth was supposed to be back on Monday my contact said on Tuesday

michelina d.  |  Premières impressions 
Évaluation :
5

Remarkable service, problem solving, and professionalism.

MICHAEL M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger P.  |  Premières impressions 
Évaluation :
3

Access hours should be as advertised . Customer service was great...

Jerry I.  |  Premières impressions 
Évaluation :
5

I tell you what, the people who work at U-Haul in Redding are the most nicest and helpful business employees I've ever met. I have had multiple transactions with them in the past few months and they have consistently been amazing. I will definitely continue to be a U-Haul customer. Thanks U-Haul on Cypress for helping to make a stressful move less stressful.

Paul F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael V.  |  Expérience générale 
Évaluation :
5

Great team and management. Very happy customer. Would highly recommend.

Traci T.  |  Expérience générale 
Évaluation :
4

Actually EVERYTHING was EXCELLENT except that the card reader wasn't working so the alarm went off every time I opened my storage door.

Karen T.  |  Expérience générale 
Évaluation :
3

This is the first time using a ubox and I wasn't pleased with how little the box was for 1 700,00 $. I had to ship items ups because we were told our 5x8 storage unit items would all fit. It didnt. So..

Lauren C.  |  Expérience générale 
Évaluation :
5

U-Haul has stepped it up a notch with the store in Redding CA. Their customer service skills are too quality. It's well organized, and has all the necessary items needed to move.

ed m.  |  Premières impressions 
Évaluation :
5

.

fiona w.  |  Expérience générale 
Évaluation :
2

told when I called and made reservation that I had 1 month free and would be charged after June 14. Was charged 90 $. The first online person hung up on me. 2nd girl filed a complaint. No response yet.

Denise O.  |  Premières impressions 
Évaluation :
5

Every one was nice and answered every question. And the price was great less than I thought. Thanks for your services Norma Martinez

Norma M.  |  Premières impressions 
Évaluation :
5

Eric Struble helped me with getting my unit He was very nice and helpful. He gave me some great tips help me pick out a good unit. He went above and beyond to answer all m y questions. He was polite

Stephanie O.  |  Premières impressions 
Évaluation :
5

Everything was exceptional. Staff was Friendly, knowledgeable, helpful. Would have been nice to have employee for just the storage side transactions but overall no complaints. Would recommend them.

Stacey G.  |  Expérience générale 
Évaluation :
1

Avoid uhaul like the plague. Uhaul's incompetence took nearly 3 weeks to deliver my ubox. An associate gave us wrong information leading to delays. 3x the scheduled delivery dates were missed.

cham b.  |  Expérience générale 
Évaluation :
5

My experience with U-Haul was great all the way around. Easy to make the reservation, to get the equipment, and the storage was a huge help because I hadn't yet found a place to live. Great service!

Karl F.  |  Expérience générale 
Évaluation :
5

A very good place to store your things

bryan n.  |  Expérience générale 
Évaluation :
3

Staff overwhelmed, not all were familiar with computer system, only one fully informed person on staff. All worked hard to take care of customers.

Richard H.  |  Réservation 
Non reviews have been submitted for this location.

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