Customer Reviews for U-Haul Moving & Storage of Redding

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Redding

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

John H.
Rating:

Customer did not leave a comment.

Heidi J.
Rating:

Customer did not leave a comment.

Damian S.
Rating:

Thank you all very much. Excellent service overall

Maghan H.
Rating:

Customer did not leave a comment.

Eric A.
Rating:

Upon arriving to return the truck, a sign said to remain with the equipment until greeted be someone to complete the processing. After waiting five to ten minutes, and not having been greeted, I called the center, at which time an employee promptly attended to my needs. I wonder how long I would have been waiting had I not called. However, overall, my experience was pleasant.

MARTIN V.
Rating:

professional courteous best u haul expiernce ever

Brittney O.
Rating:

Picking up the U-Haul was problematic. I got a call on Wednesday saying I was unable to use a cargo van to move Out if state which was fine. The woman I spoke to at the Athens location in Redding explained because of the mix up I would get the 10’ truck for the price of the cargo van rental, which was about $531. I signed up for self check out but I would need to call a specific Number 18009359935 to receive the code to open my uhaul because I was unable to pay online and the location was closed. When I got a hold of a representative he said he wasn’t sure and was going to put on hold. After waiting and getting no answer or help I canceled the reservation and made another one at the East cypress U-Haul where I paid almost double the price for another persons mistake and complications.

Donald B.
Rating:

Customer did not leave a comment.

David E.
Rating:

Customer did not leave a comment.

Terance F.
Rating:

Customer did not leave a comment.

Blake G.
Rating:

Customer did not leave a comment.

Pamela K.
Rating:

Excellent service!!!

Ashton B.
Rating:

Nothing, great job!!

Gary T.
Rating:

Great service!

Gregory S.
Rating:

The Redding store was busy and they appeared to be short staffed. We did not look inside our 4x8 trailer, it was just hooked up and the lights tested. The young man was pleasant and efficient. The inside proved to be dirty and the trailer was very wet inside when we opened in up after our 9 hr drive, with quite a bit of rain. The leaking of water came from a tweeked upper hinge that had not been noticed when the trailer was turned in last.

Dedra N.
Rating:

Customer did not leave a comment.

Richard W.
Rating:

The tech really helped and made me feel comfortable with equipment I've never used before.

John T.
Rating:

Very efficient, GREAT SERVICE!!!

Donald S.
Rating:

Customer did not leave a comment.

Olivia A.
Rating:

Customer did not leave a comment.

George I.
Rating:

Everything is so smooth. Employees are well trained and friendly. I will definitely go UHaul every time! Thanks!

Maghan H.
Rating:

Customer did not leave a comment.

Norm L.
Rating:

See above comment

William S.
Rating:

Customer did not leave a comment.

hauaa W.
Rating:

Customer did not leave a comment.

Shawn P.
Rating:

Customer did not leave a comment.

Philip C.
Rating:

Customer did not leave a comment.

Michael O.
Rating:

Customer did not leave a comment.

Kevin B.
Rating:

Customer did not leave a comment.

Russell T.
Rating:

Customer did not leave a comment.

Ed B.
Rating:

Customer did not leave a comment.

Golibé O.
Rating:

Eric, who helped me was AMAZING. So helpful and such a blessing.

Jeremy H.
Rating:

We were misquoted drastically

Barbara M.
Rating:

Customer did not leave a comment.

Leroy C.
Rating:

Quick, good hook-up, pleasant to deal with paperwork.

Roxanne B.
Rating:

The trailer leaked

Justin U.
Rating:

Wonderful customer service!!!! A++++++++

Lauri C.
Rating:

Great service

diana W.
Rating:

Customer did not leave a comment.

John C.
Rating:

nothing

Jerry E.
Rating:

Customer did not leave a comment.

colby W.
Rating:

Customer did not leave a comment.

Jodi B.
Rating:

Customer did not leave a comment.

Douglas D.
Rating:

Outstanding Service

Dave M.
Rating:

Customer did not leave a comment.

Judith G.
Rating:

Customer did not leave a comment.

Eric W.
Rating:

More time and direction could have been taken to load my car onto the trailer. One of the tire straps came undone about 400 miles down the road. I got it back on and then started checking them about every 200 miles. The window wipers were very flimsy and one partially came off during some rainy weather. I was able to reattach it, but you seriously need to spring for better wipers on your trucks.

paul S.
Rating:

Staff was great professional. Thank you!

Joseph M.
Rating:

Customer did not leave a comment.

Christopher E.
Rating:

Customer did not leave a comment.

Clyde P.
Rating:

Customer did not leave a comment.

Timothy P.
Rating:

Customer did not leave a comment.

Neal W.
Rating:

I had a question on the mileage rate that I was charged. You advertise your trucks to be $0.89 per mile, but I noticed that I was charged at $1.09 per mile. I'm not sure if you just recently changed your rates or if this was an error, but that's a pretty big difference if someone puts a lot of miles on their truck.

Amy I.
Rating:

Customer did not leave a comment.

rick S.
Rating:

Customer did not leave a comment.

Karen T. | Overall Experience |
Rating:

Actually EVERYTHING was EXCELLENT except that the card reader wasn't working so the alarm went off every time I opened my storage door.

Shane G.
Rating:

Customer did not leave a comment.

Richard O.
Rating:

Customer did not leave a comment.

Larry K.
Rating:

Customer did not leave a comment.

Larry K.
Rating:

Customer did not leave a comment.

Richard W.
Rating:

Customer did not leave a comment.

Gary P.
Rating:

Customer did not leave a comment.

CAMERON P.
Rating:

The problem is with the reservation communication -was told I would get a call when the hauler was available, but did not. Reservation got cancelled instead. The reservation specialist did not have access to the equipment availability info. This is a structural problem! Uhaul needs to locate equipment first, then reserve and take payment.

Franklin G.
Rating:

I have rented from this location in the past and everyone was very helpful

Bob M.
Rating:

Don has helped me on several visit and understand customer service very well. Thanks Don.

Claudia S.
Rating:

Customer did not leave a comment.

Clifford G.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Customer did not leave a comment.

James H.
Rating:

The associate that received my drop off was knowledgeable and quickly recommended a superior trailer ball hook up orientation to improve ride and control in the future.

Richard M.
Rating:

Customer did not leave a comment.

Nathan B.
Rating:

Customer did not leave a comment.

Marina D.
Rating:

Online reservations were a mess. The people who work at this location helped to clear up the issues.

Jennifer F.
Rating:

Truck stank of tobacco.

Richard Y.
Rating:

Customer did not leave a comment.

Janice H.
Rating:

Customer did not leave a comment.

Gary J.
Rating:

Customer did not leave a comment.

mark G.
Rating:

Salesman very nice

Angela H.
Rating:

This made moving so easy! The staff was efficient and helpful. They had my reserved truck ready when I arrived. I have Always just moved my house with a bunch of friends with trucks and I will never make that mistake again

Donald B.
Rating:

always satisfied, good equipment good people

Jason O.
Rating:

Customer did not leave a comment.

Tracey P.
Rating:

Justin in Redding Ca , Churn Creek was awesome!! Extremely helpful and professional .. He went the extra mile in customer service!!!

Kristal F.
Rating:

Windshield was filthy when I picked up. I recommend cleaning

KATY J.
Rating:

Customer did not leave a comment.

Charles Z.
Rating:

Customer did not leave a comment.

Janice H.
Rating:

Customer did not leave a comment.

Bob M.
Rating:

Customer did not leave a comment.

Bob M.
Rating:

Customer did not leave a comment.

Ryan F.
Rating:

I was told that if I wanted to return the vehicle early to park the truck in the yellow lines, toss the key in the box, and to be sure to checkout using the website or else I’d be charged $20. I did as directed but unfortunately you have to checkout with the website BEFORE dropping off the keys because it asks you to take a photo showing gas and mileage. Customers should be warned to go to the website FIRST. I wasn’t charged the extra $20 but I worried about it all night.

Lauren C. | Overall Experience |
Rating:

This is the first time using a ubox and I wasn't pleased with how little the box was for $1700.00. I had to ship items ups because we were told our 5x8 storage unit items would all fit. It didnt. So..

John L.
Rating:

Lower per mile rates for trucks.

Amanda D.
Rating:

Customer did not leave a comment.

aaron R.
Rating:

Customer did not leave a comment.

James A.
Rating:

Nicest truck. Super people at both locations. Couldn't if been happier unless I had personal movers next time!! But for real it was a great move and y'all made it happen. Especially with the free upgrades felt really good about the whole thing.

David J.
Rating:

Customer did not leave a comment.

Michael C.
Rating:

Rent dump trailers!

Summer M.
Rating:

Customer did not leave a comment.

Kim T.
Rating:

Customer did not leave a comment.

Ralph M.
Rating:

There were not enough people working

Maria F.
Rating:

Super crew. Went out of their way to make things right. Gracias U-haul!

Matthew D.
Rating:

Better.

Jackie C.
Rating:

Customer did not leave a comment.

Cheryl S.
Rating:

Very easy check out cuz a normal uhaul center.

ed m. | First Impressions |
Rating:

U-Haul has stepped it up a notch with the store in Redding CA. Their customer service skills are too quality. It's well organized, and has all the necessary items needed to move.

fiona w. | Overall Experience |
Rating:

.

Denise O. | First Impressions |
Rating:

told when I called and made reservation that I had 1 month free and would be charged after June 14. Was charged $90. The first online person hung up on me. 2nd girl filed a complaint. No response yet.

Norma M. | First Impressions |
Rating:

Every one was nice and answered every question. And the price was great less than I thought. Thanks for your services Norma Martinez

Stephanie O. | First Impressions |
Rating:

Eric Struble helped me with getting my unit He was very nice and helpful. He gave me some great tips help me pick out a good unit. He went above and beyond to answer all m y questions. He was polite

Stacey G. | Overall Experience |
Rating:

Everything was exceptional. Staff was Friendly, knowledgeable, helpful. Would have been nice to have employee for just the storage side transactions but overall no complaints. Would recommend them.

cham b. | Overall Experience |
Rating:

Avoid uhaul like the plague. Uhaul's incompetence took nearly 3 weeks to deliver my ubox. An associate gave us wrong information leading to delays. 3x the scheduled delivery dates were missed.

Karl F. | Overall Experience |
Rating:

My experience with U-Haul was great all the way around. Easy to make the reservation, to get the equipment, and the storage was a huge help because I hadn't yet found a place to live. Great service!

bryan n. | Overall Experience |
Rating:

A very good place to store your things

Kathleen S. | Overall Experience |
Rating:

The staff at this facility were very helpful with our needs and very friendly.

Richard H. | Reservation |
Rating:

Staff overwhelmed, not all were familiar with computer system, only one fully informed person on staff. All worked hard to take care of customers.

Shelly W. | Overall Experience |
Rating:

told by 800# to ask for prorating. Told no. Not uhaul policy. Policy is unfair. 3 days is not a month. No more storage with uhaul upon moving. Uhaul, great for trucks. not storage. Disappointing.

Leah S. | Overall Experience |
Rating:

Honest, courteous, and professional.

Joshua Logynn A. | Overall Experience |
Rating:

Good work!

Jeffrey R. | Overall Experience |
Rating:

I never actually visited but the staff here and in Red Bluff were quite dedicated and helpful on the phone in arranging the move of four Uboxes and delivery to my home.

margaret r. | Overall Experience |
Rating:

Returned calls go to the call center. Every time. U Haul is a disorganized mess. Have not received info from UHAUL that my contract has been completed. 1 UBox came with forklift holes. A mess.

Hillary R. | Overall Experience |
Rating:

I was given the wrong truck and the truck in my name went to someone else. I got charged twice! BF was given wrong truck. Cockroaches at facility. Sirens were on and frequently lights were off.

RYAN D. | Overall Experience |
Rating:

great communication and everything was in good condition. had our unit broken into at our apartment and they gave me a lock for free. Great people.

KATHERINE Y. | Overall Experience |
Rating:

Cypress facility needs more persons working the front desk. Wait times are long. One or two persons helping customers is not enough

No reviews have been submitted for this location.

Back
To Top