Customer Reviews for U-Haul Moving & Storage of Redwood City

Évaluation :

5

Everything okay but for me I would like to the trucks have a full gasoline tank

Évaluation :

3

It was raining really hard and after I loaded my couch, all five my of kids mattresses I realized the roof was leaking and pooling water in trailer. It's was too late as t they were soaked. I also was pulled over because one of the tail lights were out. I called uhaul and their customer service was very nice and said they would take care of this and the apologized and said they noted this on my account so that when I return the uhaul there would be no charge. When I returned it the location confirmed the notes but charged me in full.

Évaluation :

5

The cargo van was super clean even though it was raining. It smelled nice, too.

Évaluation :

5

The antennae was missing so that affected the radio reception. Inside smelled like stale cigarette smoke--disgusting. The windshield inside was very smeared & dirty. Everything else was fine.

Évaluation :

5

Everyone was very efficient in getting me my trailer. I like that I can reserve ahead of time.

Évaluation :

5

Todo bien

Évaluation :

2

Staff were morose and reluctant to acknowledge let alone apologize for several errors â€" - said I had a half tank when it was 1/8 full - agent insisted on seeing for herself - were out of rental blankets but had plenty to sell. Sleazy. They should be ashamed of this level of service and attitude.

Évaluation :

4

service was good n on time except no mention of free furniture pad on site

Évaluation :

5

Jorge was efficient and very friendly, no doubt a stand out team member at this location. I will be back again soon! Thank you. Williams

Évaluation :

5

Nothing,perfect

Évaluation :

5

The person who is helping with my trailer rentals is always smiling and very helpful. Please make sure that he knows that I appreciate all the help I've received from him over the past 6 months.

Évaluation :

5

The pick up location and staff were excellent. My only issue was with the online returns - apparently the website wasn't working and I couldn't check in, which was really stressful. I called your 1800 # and spoke to a service rep named Charity who was FANTASTIC. She was able to get me checked out and the Redwood City location was able to promptly follow up the next morning to close out the contract.

Évaluation :

5

Drop off location worked out just fine… Because it was planned for

Évaluation :

5

Your driver and staff was very friendly

Évaluation :

5

Easy transition from picking up & dropped off. Great job!

Évaluation :

2

The people who worked at front desk were very friendly and helpful. However, when we walked over to retrieve our rental truck, it was blocked in by another truck and there was only one staff member out there helping all the customers, while other ppl just stood around. The woman who worked at front desk was able to help us but this delayed our schedule.

Évaluation :

3

The workers receiving the trailer and filling propane tanks were very friendly and helpful. Sales people were not overly helpful.

Évaluation :

5

The staff at the U-Haul location in Redwood City were super helpful. I had never towed my own car so they answered all my questions and help me setting up the towing part and my car. Highly recommend them.

Évaluation :

5

Use different rags to clean the windows. Whatever is being used now makes the situation hazardous at night. It's not possible to see clearly out the windows/windshield. Otherwise, experience overall excellent

Évaluation :

5

Back-up camera in the rear view mirror didn't work. It was just a blue screen. Everything else was fine.

Évaluation :

2

Truck was clean inside. Outside had serious accident damage. Staff is very u friendly and slow. Your mobile app checkout is terrible. Please hire some folks to create a great mobile app experience. It‘s not that hard, nor costly.

Évaluation :

4

Don't take offers of quick returns, check outs. Don't rely on staff to ensure your vehicle is examined for damage upon picki g up rental vehicle. When returning vehicle, Don't hand over keys and accept offer to simply receive an email to close out order. Rather, I sister on doing it on the spot, examine final receipt for correct charges. Today, I was charged for two days rental, despite returning vehicle at 4:40 p... when ut was due st 5. I finally received an email of final transaction abd was double charged in 2 places. No one answered a 0hone when I called abd held on fir 25 mins. So I had to return to the store abd deal with a staff member who smirked and fou n d the situation amusing. I have rented from thus l8cation many times over the years abd never had a problem until this rental. A courtesy credit is indeed due, I think.

Évaluation :

5

It was very convenient I had no problem checking in I had no problem ordering my vehicle I had no problem extending the date the only thing I did not like too much was you're paying for mileage that needs to be changed because if it's 1999 or $20 a day no matter it just should be for that day not paying for mileage. But you're paying for mileage that's the only part I did not like other than that it was excellent it was close by I had no problem checking in and checking out

Évaluation :

5

I'd tried to drop the trailer off in Dublin and Danville. The Danville guy was good on the phone and said he'd take it, but Dublin was more set up for it. I called twice and got no answer at about 3:45 and 4:15. So I went there to beat the 6:00 close. Rude people and wouldn't take the trailer.

Évaluation :

5

Answer the phone calls when possible, instead of the recording machines.

Évaluation :

5

I was impressed with how smooth my pickup was using the app.

Évaluation :

5

Absolutely LOVE Nick & his entire Crew!!! Professional, polite, always helpful... Their Uhaul is our "go to" for everything we need. We drive out of our way to utilize this location "because" of their Exceptional Service...

Évaluation :

4

Jorge and Jose wee great. I think I was overcharged and/or I don't understand the bill.

Évaluation :

5

Have better offers since I will be using more the service

Évaluation :

2

Make sure the truck has at least a 1/4 tank of gas when picking up.

Évaluation :

5

Credit the customer when extra gas is pumped into the rental.

Évaluation :

5

I had never driven a cargo van before, and this one was brand new, spanking clean, and surprisingly easy to drive, even packed floor to ceiling with my stuff. Checkout was a breeze and so was the return. The staff at the Redwood City U-Haul on El Camino are fantasticâ€" fast, friendly and efficient. I would recommend this U-haul location to anyone.

Évaluation :

5

I had to have air added to the right front tire before I left. Rented this van before & the left turn signal still needs replacing. Aren't the vans checked? Plus it needed washing. Otherwise it was fine.

Évaluation :

5

A polite Team, efficient, fast service, I will definitely go back to this location.

Évaluation :

5

Nicolas Lopez and staff were very customer friendly. Unit 1099 - Pauline

Évaluation :

4

Major complaint: You guys should always send out your trucks with a full tank of gas. This is little if any additional trouble for you, and would eliminate a major pain for your customers. Ever tried to go to a gas station and fill up to 3/8 of a tank? Either you guys are just being lazy, or you figure that the average customer will overfill to be safe and you will end up with about $20 worth of free gas. Either way, you aren't making customer satisfaction your priority.

Évaluation :

4

One employee seemed to go out of his way to not assist in unhooking trailer. He sat in a u haul van he moved until another employee who was cleaning another van came to assist me . I was told by employee at desk to ask him for assistance but he kept avoiding me.

Évaluation :

5

I would suggest that someone pulls the truck up instead of just hand you the keys and points to the area it's in.

Évaluation :

5

When someone rents a truck from you for the first time, make sure you explain that one-way trucks can vary wildly in teems of pickup location. Explain all fees involved, too. And the 24/7 checkin was super confusing… basically i felt that there were surprises every step of the wayâ€"not smooth sailing. Samantha at the pickup location was excellent, though.

Évaluation :

4

We rent equipment here often. Staff are always friendly and polite. More often than not, there is some problem with the U-haul computer program. Today the salesperson struggled to log into the program and had to ask her co-worker to process my paperwork. I have watched staff struggle with the computer program at every U-haul rental center that I have been to.

Évaluation :

5

Very helpful and friendly staff, almost no wait!

Évaluation :

4

Smile 😊

Évaluation :

5

Online reservations went well as did picking up the van. Returning it went well also. I will rent a van again in the future.

Évaluation :

4

Have vehicle ready to pick up not having to wait until they move several vehicles around

Évaluation :

4

Received a call that trailer had not been returned when it had, in favor, been returned the day before.

Évaluation :

3

No Parking with a hued empty lot .. wtf

Évaluation :

4

Helpful staff, quick & easy service

Évaluation :

2

The truck was in terrible shape. The gas tank was more or less empty . The gears didn't stick and I had to keep shifting them into drive or reverse out of neutral. I was about 45min late Tom picking up the truck and so the app didn't work. Miserable experience all around

Évaluation :

2

app didnt work- took over 1 hr to get the truck

Évaluation :

1

The staff at this return location failed to check my trailer in when I dropped it off. When they got around to it, it was after my return time resulting in me being falsely charged for being a day late. This is unacceptable business practice and I have disputed the charge with my credit card comps. On Monday I will report this location to the bbb and the Redwood City chamber of commerce for their bad business practices.

Évaluation :

5

Great costumers service

Évaluation :

2

It seems that this location is understaffed. Customer service is difficult when you have to wait more than 30 mintuted in line to get service.

Évaluation :

5

Very nice gentleman who was helping me with very good manner is a plus 🙏

Évaluation :

1

The poor rating has nothing to do with the facility. It was great. You earned this rating by not honoring my 30 day vacate notice. You tried to charge me for another month, and your site mgr., (Mr. Lopez) I think, didn't respond to any of the 4 email replies I sent him and also copied U-Haul, referencing my vacating the site. He only attempted a text communication after he realized you were sending this questionnaire to me. I have been so upset, I couldn't reply till now. I hope this is a one-off, as I hadn't experienced anything like this with U-Haul before. I think you provide a great service and I will continue to patronize your company, just not in Redwood City, CA, anymore. George Gromoff

Évaluation :

5

The General Manager, Nicolas Lopez, was very professional. His customer service was outstanding. Thank you. Pauline 1080

Évaluation :

2

I did have some difficulty climbing the steps to get to the storage bin especially because of heavy items. At 80 years old it was a struggle for me to the second floor.

Évaluation :

5

I highly recommend using U-Haul storage facilities. There are many pluses and some negatives. On the plus side it is not expensive, conveniently located, lots of space for the price and accessible 24/7, the one-month free feature is a great bonus. On the negative side the height of each space could be higher, there are no elevators if you are on the 2nd floor.

Évaluation :

1

The hours posted online are not what there practicing. The access codes for doors don't work the access cards your given don't work on doors .the security system is below par. When you here or see u-haul logo you think American, Professional,Secure. This (Redwood City) site has failed.

Évaluation :

5

Excellent experience. It was difficult to vacate, however. I did an in person walk through and had to call and speak to multiple people before my account was closed.

Évaluation :

5

Manager Nicholas is great. He is kind, understanding, considerate and professional.

Évaluation :

3

Expensive compared to other storages

Évaluation :

5

Thanks for being so close to my home.

Évaluation :

5

The customer service is great and the Manager very knowledgeable and work hard to keep the business running smoothly.

Évaluation :

5

The customer service people were always helpful. One young lady there was a prodigious and exceptional worker.

Évaluation :

1

I just moved out of my storage unit. My things had been there since 2018. I found rat feces and rat smell in all my belongings. My shoes and clothing are expensive and can never be replaced. U-Haul should pay to have my clothing dry cleaned, at least.

Évaluation :

5

Uhaul Redwood City was awesome! I had a indoor unit for a year. Staff was always friendly.

Évaluation :

5

The staff was great, everyone has great customer service skills,👏👏

Évaluation :

3

Storage unit was not clean. Also the unit was on the second floor and there was no elevator

Évaluation :

4

Very customer friendly and very knowledgeable of the customer concerns.

Évaluation :

4

The one drawback was that my unit required a metal staircase to be positioned in front of the unit. It was a bit tricky to get in and out.

Évaluation :

3

Like with everything else involved on Uhauls side of my move, things were not at all what was requested. I requested and reserved a certain sized storage unit. When I arrived , I was told it wasn't available, but I could have a 4x4 unit. I explained thay I had a one bed apt full of goods, and needed the bigger unit that was promised me. I was then given an 8x8(?) Unit that was still too small for my belongings. I had to get an additional 4x4 unit. Now I'm stuck with 2 payments a month. Uhaul has played bait and switch with me this entire move. From the first truck and trailer that was switched out and too small, to the storage. Also, the movers that uhaul listed ended up tearing my mattress when they forced it into the storage unit, then scratched up my dining chairs.

Évaluation :

4

Staff did an amazing job, I absolutely loved and appreciated it! The only issue is that I can't access this storage outside of the working hours because there is an issue with security alarm setup but other than t it was great!

Évaluation :

5

The crew here is an excellent example of how customer service should be. professional, friendly, courteous and knowledgeable. I have dealt with Daniel a few times over the years and always a great experience. UHaul Redwood City ROCKS!!

Évaluation :

5

The young woman that assisted me was wonderful. She was quick, efficient and friendly. Truly the exemplary customer service representative.

Évaluation :

5

Huge difference in customer service at Redwood location versus Belmont location. Redwood staff was friendly and helpful. Belmont staff was not helpful or friendly.

Évaluation :

2

Reserved a bottom floor unit, and the website showed me that there was one available. Got to the store to see the unit and had to wait a really long time for someone to even come to the counter, then was told that there were no more bottom floor units. I had just moved here so I didn't really have time to look for another storage unit on the spot ( which was probably a huge mistake) and decided that this would have to do. I had auto-pay set up, and even got emailed receipts, and after having just paid rent, I got a notice that our rent had not been paid and was told our unit's lock had been removed and a notice placed there as well. I had to go to the store and show the email to have that taken care of, only to find out they had lost my original lock, so I had to get another one. When we finally got a new unit somewhere else, I noticed that there were water marks on some of our things that weren't there before, so something had to have leaked or sprayed onto our things. I'm glad we were able to have at least some kind of storage for the time being, and for what it's worth, it was secure and nothing was stolen or damaged. The employees, when there is one available, are very friendly. Not super happy but it wasn't the worst possible experience.

Évaluation :

5

The associate that greeted, and helped was so nice. It's so rare to find such people, (especially someone much, much younger then me), that are genuinely so courteous. Wonderful Cutomer Service, thank you. Rose Lang

Évaluation :

4

The units are a little small. Short on the inside.

Évaluation :

3

The instructions were great, and staff was friendly. The unit was clean enough, but we did have to pick up dinner trash and hammer down a few staples that were dangerously sticking out. The most important part was that our unit did not measure 8' by 6' which was absolutely surprising. It was 7,5' by 5,25' which made a huge difference for us. We packed up an 8x6 area at home to figure it out, and when we showed up, the unit was noticeably smaller than advertised! Why can't you just list the true interior dimensions of your units??

Évaluation :

3

Good facility but the rates are extremely high

Évaluation :

1

Hey there. Please give me a call when you get a moment. My rep Jailin was doing her best but she was ill, sneezing (yipes with Covid), and exhausted when she helped me this afternoon. I was promised an 8x8 unit and rolled in with a moving van and auto transporter, 1 way reservation. I had to get the car off myself, outside the lot because it was so hectic and understaffed inside the gates. And in the end... (cue the sad muzak), the storage unit I was promised was double booked. I drove for 2 days, had follow up calls confirming the unit was available just to find out I couldn't store my stuff at this location once I arrived. I'm going to use the remaining days of the use of the moving van but am very nervous about what comes after that. Please, if you would, call me so we can discuss my plan B for where to store my belongings if I run out of time. P.S. I know covid has wreaked havoc on communication and software systems and therefore not everyone has the best and latest information, but it had a severe negative effect on me during a major move in my life. Let's please work something out ASAP.

Évaluation :

1

NEVER SIGNED UP AND GOT SOME RANDOM INSTRUCTIONS___MAYBE FRAUD IN YOUR SYSTEM

Évaluation :

5

Staff is excellent. Very polite and considerate and helpful. If I ever need a storage again I will probably come back to this storage facility. Thank you for your outstanding customer service and friendly staff.

Évaluation :

5

friendly and effieient

Évaluation :

3

Expereince was about as expected. We had our unit for 10+ years and the facility upgraded significantly during this time. The price increases were a bit daunting every year.

Évaluation :

2

The truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.

Évaluation :

5

Great experience

Évaluation :

4

Check -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.

Évaluation :

5

I will recommend UHAUL to friends and family!

Évaluation :

4

The staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.

Évaluation :

5

The workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!

Évaluation :

5

Very Well Done.

Évaluation :

4

Staff was very helpful and friendly.

Évaluation :

4

No comment!

Évaluation :

5

very grateful to the general manager and staff for helping make our move from CA to TX very smooth

Évaluation :

1

The staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.

Évaluation :

5

Awesome service.I recommend U-haul to everyone.

Évaluation :

5

What I expected.

Évaluation :

3

I was wonder why they hold me $10,93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven't been to there since moving helpers picked boxes for me.

Évaluation :

3

Lines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.

Évaluation :

1

I had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.

Évaluation :

5

My experience was wonderful

Évaluation :

3

It helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.

Évaluation :

5

Rates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.

Évaluation :

5

The staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help

Évaluation :

5

Stellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.

Évaluation :

1

I was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.

Évaluation :

1

MovingHelp sent someone over trying to scam me. I know that's not UHaul's fault, but that makes me do not want to us UHaul ever again.

Évaluation :

4

yea

Évaluation :

1

The Redwood City U-Haul staff had minimal training on their own software. It took multiple phone calls to get basic information about my UBox, and I was transferred over and over without explanation.

Évaluation :

4

In general, very satisfied with the care taken to my belongings. However, communications between storage facilities and customers should be streamlined (I was called many times).

Évaluation :

5

everything worked as expected. got help for moving so didn't see the facility.

Évaluation :

4

Unit was easy to access w/ personal card. Website stated that the facility had 24-hour access, but is only open when the front desk is open. Unit roofing was loose, but tricky to access.

Évaluation :

2

The dropoff spot in Redwood City was severely understaffed on Saturday. There was a long line at the desk and only three highly-stressed employees on duty. More staff would have benefitted everyone.

Évaluation :

4

Merci.

Évaluation :

5

Great location. Stellar service. The General manager and staff, seem to run a tight ship; always helpful and willing to go the extra mile. I will surely recommend to other's here in Woodside area.

Évaluation :

3

The other problem with this location is the long wait. They seem under staff. The u-box is a great service but it would so much better if the U-bix were ready in advance of my pick up and didn't wai

Évaluation :

4

Staff we're very helpful and friendly, but location suffered long waits due to shortage of staff.

Évaluation :

5

Our Ubox did not arrive at the Uhaul destination .The General Manager in Redwood city Nicholas was very accomadating, he took care of our box, truck and dolly. We recommend Uhaul thanks to Nicholas!

Évaluation :

3

-They hold on to rent checks too long before depositing them -I was called and told that since I moved out on the beginning of the month they'd destroy my payment, but it cleared, now I await a refund

Évaluation :

1

my U-box was guarantee delivery on June 28th, but when the mover helper was there to pick up. They said they have no ideal where is my u-boxes....

Évaluation :

4

The office help is really what makes this u-haul great. True customer service experts!

Évaluation :

1

When we loaded our SUV to store the items, they said they could not find the storage I reserved more than a month ago. They would not help us load our items back nor find another location. Worst place

Évaluation :

4

The only drawback is you can hear rats or mice in the storage units somewhere .

Évaluation :

3

Straight up lied to about the unit we were getting. Very limited access hours, and place was always packed making it very difficult to get in and out to access the things in storage.