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The young woman that assisted me was wonderful. She was quick, efficient and friendly. Truly the exemplary customer service representative.
The young lady that was attending to my needs was very polite very responsive and very efficient
Huge difference in customer service at Redwood location versus Belmont location. Redwood staff was friendly and helpful. Belmont staff was not helpful or friendly.
Nick is doing great at management
Absolutely nothing
Wonderful customer service. Thank you.
Great customer service!! Employees go above and beyond!!
Mobile pick up did not work and took the customer service 3 vans before getting me one I was able to use. When trying to find assistance it was hard to find someone sitting at the desk and one of the people I approach denied there being an issue until someone else came to help. Key drop off is also not clear.
Sabrina and Liz are excellent
was told by two representatives I spoke with a cash deposit of $100 for a 10 foot truck was acceptable upon pick up. That was not the case when I got there. Had to bother a friend for their credit card because the store wouldn't accept the cash deposit I was told was okay to use
When i returned my rental 5x8 enclosed trailer i told the lady inside that im here to return my rental trailer can someone help me cause no one was outside maybe since that was close to 7pm. And the lady responded to me DO YOU NOT KNOW HOW TO UNDO A TRAILER? i said i know but arent you or atleast someone can help or atleast receive it from me shes like no you can just leave it there🤣 best example of bad customer service!😡
UHaul Android app had several problems to take pictures of my ID/Odometer making self service impossible without help from an Uhaul employee on site
The morning and the evening staff was GREAT, really helpful and friendly. They took the time make sure I was cleared of any questions or concerns about my rental. I have used this location about 3-4 times and every time has been a great experience. Thank you.
This location is efficient, well managed and organized. I have had multiple UHaul rentals (moving college students) and by far the nest experience at a UHaul in different 3 states.
the guys who were cleaning the vehicles were very polite and helpful.
I liked the volume of available vehicles this place had. And open until 8pm.
U-haul employee was outstanding, friendly, cheerful and helpful
Your system of mobile check-in was tops. Everything was made so easy for me and I appreciated the autonomy.
Not reassign rentals without making it clear. I thought I rented in Belmont
The propane guys work their butts off and are very personable
The manager is doing a very good job all the employees seem happy and productive
Good experience. Thanks.
Phenomenal location. Love this location. Best people ever!
Poor costumer service needs to be more friendly
Reserved a bottom floor unit, and the website showed me that there was one available. Got to the store to see the unit and had to wait a really long time for someone to even come to the counter, then was told that there were no more bottom floor units. I had just moved here so I didn’t really have time to look for another storage unit on the spot ( which was probably a huge mistake) and decided that this would have to do. I had auto-pay set up, and even got emailed receipts, and after having just paid rent, I got a notice that our rent had not been paid and was told our unit’s lock had been removed and a notice placed there as well. I had to go to the store and show the email to have that taken care of, only to find out they had lost my original lock, so I had to get another one. When we finally got a new unit somewhere else, I noticed that there were water marks on some of our things that weren’t there before, so something had to have leaked or sprayed onto our things. I’m glad we were able to have at least some kind of storage for the time being, and for what it’s worth, it was secure and nothing was stolen or damaged. The employees, when there is one available, are very friendly. Not super happy but it wasn’t the worst possible experience.
The only reason I gave an average rating is because the service was great both at the counter and in the yard. But the equipment caused me a lot of trouble and the issue was known. One of the tire straps on the vehicle transport had been cut short and did not fit over the tire requiring me to let the air out of the tire to allow the strap to reach the ratchet. When I reached my destination It took me an hour to find a gas station with accessible air to refill the tire so I could drive the car off the trailer, this strap needs to be replaced not cut short when showing wear.
There was some dirt in the bottom of the trailer that should have been removed.
You can stop scamming people! How can you offer a great deal for online reservations, have customer service then call your customers and state that you have to drive 200-300 miles for a pick up?! This is ridiculous. I'm very disappointed in my experience with uhaul and the lack of transparency. I cancelled my online guaranteed reservation due to the information I received about my pick up, I then had to reserve over the phone, was told the on vehicles to rent where in town vehicles, I had to pay more than the price I would if I picked up in one city and left it in another/ I had to pick up the uhaul and drop it off in the same location for over $360 dollars! The online rate for this same situation was quoted as $105! Uhaul is not for the people! How can they not price match the online quotes just because a truck is not labeled as a one way or round trip vehicle?! SCAM! Complete SCAM, all while in a pandemic and making people go into their stores during Covid just to pick up a rental they could of reserved online! I would not recommend to anyone! Only used your service because I was in a pinch. 100000 thumbs down
Very friendly service all around! Eddie is always so helpful and knowledgeable about the equipment. I will continue using this location because of him and the young lady that helped me at the front desk. Thank you all for continued excellent customer service.
Daniel and his boss made the extra effort to fix a mistake by corporate for my 3 day rental. He reversed what could have been costly mistake for my company.
Outstanding service anytime of the day...
The on line after hour return was difficult and found the app not overly helpful. Had to call the national line to get help.
Online check in had a few hiccups. Otherwise cool.
Great experience from start to finish!
The employees at this branch are amazing!! The customer service was top notch! Everyone was upbeat and really seemed happy to help. It means a lot, especially during these difficult times. Thanks so much!
Just keep up the good work.
Have maps on how to get out of your location easily considering I have a auto transport trailer in tow. The staff did not know how to direct me to Woodside Road going West from the UHaul location. I'm not used to trailering so it was a little nerve wracking.
Great - Easy Service
Great cashier when I returned furniture pads. There was a long line, she was doing a complex transaction ahead of me, saw me, asked if I was returning, wrote my last name down and told me that I could drop the pads, leave, and get an email receipt. Good multitasker
Don't charge for after hour drop off
Woman at front desk very helpful organized etc great experience as usual
Friendly no stress experience
Very friendly service. People were very helpful
I asked to rent for one way and leave it there. They did not want I had to pay. mile's coming. It makes me stupid I wanted to carry them things. and not return. in the van. outside they said
The propane crew is awesome
Truck was clean inside but muddy on outside Nobody came out to check it over before I took it OR on my return. Went in to tell them I returned it and the woman at the desk just said ok leave the keys in it. I went online to get a receipt
Lower pricing / Have sign of complete sanitization after sanitizing each vehicle
The attendant was extremely rude. There is no reason to treat customers this way. Please train your younger employees to respect all customers!
I was happy with every aspect of the rental & will definitely rent from uhaul next time I need a truck
Very organized and polite
Quick and easy to understand service. The girl who helped me at the time of registration was friendly and efficient
Easy, no wait, no hassle, reasonable price. Highly recommend!
The whole experience, from checking in, to obtaining the truck, to returning the truck was so painless and pleasant! Nice people doing the work and clean, well maintained vehicles made the experience superb. I would definitely recommend this location to friends!
Fantastic customer service!!
The best customer service I've had from any places lately. Very professional and knowledgeable!
The associate that greeted, and helped was so nice. It's so rare to find such people, (especially someone much, much younger then me), that are genuinely so courteous. Wonderful Cutomer Service, thank you. Rose Lang
The units are a little small. Short on the inside.
The instructions were great, and staff was friendly. The unit was clean enough, but we did have to pick up dinner trash and hammer down a few staples that were dangerously sticking out. The most important part was that our unit did not measure 8' by 6' which was absolutely surprising. It was 7.5' by 5.25' which made a huge difference for us. We packed up an 8x6 area at home to figure it out, and when we showed up, the unit was noticeably smaller than advertised! Why can't you just list the true interior dimensions of your units??
Good facility but the rates are extremely high
Hey there. Please give me a call when you get a moment. My rep Jailin was doing her best but she was ill, sneezing (yipes with Covid), and exhausted when she helped me this afternoon. I was promised an 8x8 unit and rolled in with a moving van and auto transporter, 1 way reservation. I had to get the car off myself, outside the lot because it was so hectic and understaffed inside the gates. And in the end... (cue the sad muzak), the storage unit I was promised was double booked. I drove for 2 days, had follow up calls confirming the unit was available just to find out I couldn't store my stuff at this location once I arrived. I'm going to use the remaining days of the use of the moving van but am very nervous about what comes after that. Please, if you would, call me so we can discuss my plan B for where to store my belongings if I run out of time. P.S. I know covid has wreaked havoc on communication and software systems and therefore not everyone has the best and latest information, but it had a severe negative effect on me during a major move in my life. Let's please work something out ASAP.
NEVER SIGNED UP AND GOT SOME RANDOM INSTRUCTIONS___MAYBE FRAUD IN YOUR SYSTEM
Staff is excellent. Very polite and considerate and helpful. If I ever need a storage again I will probably come back to this storage facility. Thank you for your outstanding customer service and friendly staff.
friendly and effieient
Expereince was about as expected. We had our unit for 10+ years and the facility upgraded significantly during this time. The price increases were a bit daunting every year.
The truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.
Great experience
Check -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.
I will recommend UHAUL to friends and family!
The staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.
The workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!
Very Well Done.
Staff was very helpful and friendly.
No comment!
very grateful to the general manager and staff for helping make our move from CA to TX very smooth
The staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.
Awesome service.I recommend U-haul to everyone.
What I expected.
I was wonder why they hold me $10.93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven’t been to there since moving helpers picked boxes for me.
Lines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.
I had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.
My experience was wonderful
It helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.
Rates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.
The staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help
Stellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.
I was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.
MovingHelp sent someone over trying to scam me. I know that's not UHaul's fault, but that makes me do not want to us UHaul ever again.
yea
The Redwood City U-Haul staff had minimal training on their own software. It took multiple phone calls to get basic information about my UBox, and I was transferred over and over without explanation.
In general, very satisfied with the care taken to my belongings. However, communications between storage facilities and customers should be streamlined (I was called many times).
everything worked as expected. got help for moving so didn't see the facility.
Unit was easy to access w/ personal card. Website stated that the facility had 24-hour access, but is only open when the front desk is open. Unit roofing was loose, but tricky to access.
The dropoff spot in Redwood City was severely understaffed on Saturday. There was a long line at the desk and only three highly-stressed employees on duty. More staff would have benefitted everyone.
Thank you.
Great location. Stellar service. The General manager and staff, seem to run a tight ship; always helpful and willing to go the extra mile. I will surely recommend to other's here in Woodside area.
The other problem with this location is the long wait. They seem under staff. The u-box is a great service but it would so much better if the U-bix were ready in advance of my pick up and didn’t wai
Staff we're very helpful and friendly, but location suffered long waits due to shortage of staff.
Our Ubox did not arrive at the Uhaul destination .The General Manager in Redwood city Nicholas was very accomadating, he took care of our box, truck and dolly. We recommend Uhaul thanks to Nicholas!
-They hold on to rent checks too long before depositing them -I was called and told that since I moved out on the beginning of the month they'd destroy my payment, but it cleared, now I await a refund
my U-box was guarantee delivery on June 28th, but when the mover helper was there to pick up. They said they have no ideal where is my u-boxes....
The office help is really what makes this u-haul great. True customer service experts!
When we loaded our SUV to store the items, they said they could not find the storage I reserved more than a month ago. They would not help us load our items back nor find another location. Worst place
The only drawback is you can hear rats or mice in the storage units somewhere .
Straight up lied to about the unit we were getting. Very limited access hours, and place was always packed making it very difficult to get in and out to access the things in storage.
The whole staff, especially Nick, were great very honest and "human". They put forth the effort to accomplish fast and efficient service. Five stars!
