Customer Reviews for U-Haul Moving & Storage of Redwood City

8 671 évaluations

2200 El Camino Real   Redwood City, CA 94063
(E Of Woodside Rd)

(650) 365-6233

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(650) 365-6233

2200 El Camino Real
Redwood City, CA 94063
(E Of Woodside Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet V. 
Évaluation :
4

Smile 😊

Tim M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Holly H. 
Évaluation :
5

Online reservations went well as did picking up the van. Returning it went well also. I will rent a van again in the future.

Kathryn G. 
Évaluation :
4

Have vehicle ready to pick up not having to wait until they move several vehicles around

CLARENCE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OMER A. 
Évaluation :
4

Received a call that trailer had not been returned when it had, in favor, been returned the day before.

James H. 
Évaluation :
3

No Parking with a hued empty lot .. wtf

Vladimir F. 
Évaluation :
4

Helpful staff, quick & easy service

Valerie Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam J. 
Évaluation :
2

The truck was in terrible shape. The gas tank was more or less empty . The gears didn't stick and I had to keep shifting them into drive or reverse out of neutral. I was about 45min late Tom picking up the truck and so the app didn't work. Miserable experience all around

Krishna P. 
Évaluation :
2

app didnt work- took over 1 hr to get the truck

Douglas Casey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rutwick B. 
Évaluation :
1

The staff at this return location failed to check my trailer in when I dropped it off. When they got around to it, it was after my return time resulting in me being falsely charged for being a day late. This is unacceptable business practice and I have disputed the charge with my credit card comps. On Monday I will report this location to the bbb and the Redwood City chamber of commerce for their bad business practices.

Rob K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reiner M. 
Évaluation :
5

Great costumers service

Edgar O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
2

It seems that this location is understaffed. Customer service is difficult when you have to wait more than 30 mintuted in line to get service.

jose T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell K. 
Évaluation :
1

My pick up location was moved 30 minutes away from my requested pick up location and ended up being 35 minutes away from my apartment where my things were located.

Alfonso D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adriana V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aikaterini M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine T. 
Évaluation :
5

Provide for customers parking in properly when they are renting for a short period of time, eg 2-4 hours.

NETANI T. 
Évaluation :
5

The young man , who helped us is new to job, absolutely great, thought maybe couple of years, nope about 4 months. Monday Sept 29th about 5pm. He made it easy.

Jacqueline W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

H S. 
Évaluation :
5

Van performed well. Left turn signal needs replacing because it blinks too fast. Right turn signal is normal. Cleaner used on the floor of the cabin is very slick & that's not good. It's like ArmorAll or another tire dressing was used. Tires looked good since tire dressing was used on them. Overall experience from reserving the van online to returning it was good. Employees were helpful, patient & courteous. I'll be glad to rent from there again. Merci.

Kathryn G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Great and seamless service. Everything was straightforward and timely. Very pleasant and respectful staff as well!

Roy O. 
Évaluation :
1

I asked for a trailer suitable for hauling a vehicle. I picked up the trailer and when I got to the location I discovered that a vehicle could not be loaded due to the configuration of the back gate. caused delay and inconvenience. as I was not able to take an additional two hours to return it I rented from another location and was told there would be no refund..

Robert C. 
Évaluation :
5

Professionnel

Jose G. 
Évaluation :
5

The staff and location are great. I have rented from them several times. However, on this occasion, this van was dirty and not in great condition. I will rent again but hopefully the van will be in better condition

Theresa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katheleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas T. 
Évaluation :
4

Personnel was a little bit disorganized and seemed like they did not know who was doing what and when. It took 10 minutes to get a receipt of the drop off and had to ask 3 different people before somebody was able to produce one,

Julia H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sabrina V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADA T. 
Évaluation :
5

In the wake of our hellish experience in North Hollywood, Redwood City staff was polite and to the point. Would definitely return for service in the future!

Xiomara H. 
Évaluation :
5

We rented a filthy trailer. How long ago was Burning Man? A week! This trailer was covered inside and out with silt (a.k.a. playa dust) from Burning Man. Not cool. I asked the guy hooking us up if we could get a clean trailer. He grunted and carried on. We were in a hurry after waiting in line (we went through the online pre-check to expedite) so we accepted it. Upon return, I was told the power washer was broken. Ever heard of a broom?! Come on guys. Jeez.

Victor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel A. 
Évaluation :
5

Very nice gentleman who was helping me with very good manner is a plus 🙏

sharon f.  |  Premières impressions 
Évaluation :
1

The poor rating has nothing to do with the facility. It was great. You earned this rating by not honoring my 30 day vacate notice. You tried to charge me for another month, and your site mgr., (Mr. Lopez) I think, didn't respond to any of the 4 email replies I sent him and also copied U-Haul, referencing my vacating the site. He only attempted a text communication after he realized you were sending this questionnaire to me. I have been so upset, I couldn't reply till now. I hope this is a one-off, as I hadn't experienced anything like this with U-Haul before. I think you provide a great service and I will continue to patronize your company, just not in Redwood City, CA, anymore. George Gromoff

george g.  |  Expérience générale 
Évaluation :
1

The staff was so disrespectful and didn't listen to any requests. In fact I made 5 calls on the day my ubox was supposed to be delivered but they didn't bothered at all. Moreover, whole San Francisco Bay Area has only one driver to pick and drop the boxes. This is very strange. So poor service by redwood uhaul centre.

Anil K. 
Évaluation :
3

Convenient. We got there after hours on Labor Day, so I had to do the return over my phone. Instructions were clear on how to do the return and where to drop the keys.

Javier E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myrna C. 
Évaluation :
5

Impossible to improve. I was in and out in less than ten minutes picking up a motorcycle trailer. This is the second time in a months that the Redwood City rental location was so efficient. !! They do it all.. hooking it up and the rental agreement.

ROBERT P. 
Évaluation :
2

The tires on the trailer were worn well below the tread wear limit. Didn't get a flat so all good. This visit was overall very good. Easy rental, easy return. Prior experiences at this location were terrible. Long lines, unhelpful staff.

Fred P. 
Évaluation :
3

They charged me a cleaning fee with no explanation

Jawwad Z. 
Évaluation :
5

The General Manager, Nicolas Lopez, was very professional. His customer service was outstanding. Thank you. Pauline 1080

Pauline H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
4

Took a few minutes for the attendant. Then I had to move the trailer to another spot from the drop off designated area. Then he left a safety cable attached that jerked my truck and the trailer. Need to make sure all are disconnected.

Arthur T. 
Évaluation :
3

Please have someone fix the air conditioning system at this location. It's been an extremely hot weekend and the employees shouldn't have to work in those conditions. I was only in there for about 10 minutes and was sweating all over. I can't imagine working in that heat the entire day!

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
1

i made reservation for round trip at $143 for 3 days including 406 miles and agent doesnt want to honor it and changed my reservation and charging me over $600. i did the online pick up and got another truck the following day which already ruined our moving time. i did not talk to the redwood city agent this time and got the truck. i returned it online and since there wasnt any key drop off. i had to go inside and it was the same agent. He asked me to move the truck where the online drop off stated and drive it to the regular drop off. after returning the truck 2 days early and returned it with the exact gas range (i had pictures of odometer and gas range) i was charged extra for the gas. very unprofessional agent and had to be trained big time.

nilo P. 
Évaluation :
5

Make sure there is at least a quarter tank of gas at time of rental. Credit given appreciated. Don

Donald M. 
Évaluation :
3

Staff who manage/maintain the truck and equipment seem to keep things clean and working. The past two times I've made reservations there have been hiccups. That might be more to do with the online reservation process than this location in particular. Only thing I've had a negative impression is seeing a car parked in the reserved handicap/disabled parking space without a tag or placard. I'm assuming it's someone who works at the location. Customer service has been hit or miss -- either they know what is going on and help with a smile or they seem completely aloof and/or disinterested. I'm looking forward to a visit where it's smooth, easy-in easy-out. Upon return it was the easiest I've ever had. They told me you can leave the keys in the truck and you're good to go. That was the best news I've ever had at a U-Haul. So, overall mixed bag at this location. Likely will try again here since it's the most convenient for me. I'm optimistic things will improve. Lots of good people working here based on the interactions I've had. Some of it is just dealing with U-Haul. Yes there are some personalities I can see who probably don't or shouldn't be working there but that probably isn't the majority of folks. Anyway it's U-Haul, I don't expect special handling or kid glove care. I'll give it a B+ grade. Merci.

Ronald P. 
Évaluation :
3

Renting the truck in the office was okay... Counter hep was great. Dropping the vehicle off was not good... no one acknowledged I was even there.. tried to return the vehicle through the app... after 35 minutes a guy came up and told me to wait for this other guy... who did ask if I finished the return process by the app and then said told me I can go?? Truck was fine... just what I needed...

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barnaby L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chandler G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WIlliam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B. 
Évaluation :
5

Fast and accurate.

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danny-Tyler D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
3

The truck need aligment also driver side door it doesn't open with the key

Antonio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francisco O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gyorgy V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
2

When I entered the building with my walker, I had to move a cart to proceed to the cashier. When I came back to return the trailer, I waited for the U-Haul employee to give me directions on where to put the trailer. After waiting for awhile, I just drove up to the entrance and parked close the the entrance door. I walk in and this not very friendly guy is looking at his cell phone. He asks if he can help me. I said I'm returning a trailer. As I go out to my vehicle, the guy that saw me but never acknowledged me, comes over and finally asks if I wanted the trailer unhitched. I said yes. And to start this off. I book the trailer online in Redwood City. They didn't have one so I booked it for Belmont. I drive to Belmont that morning to be told that the trailer was now to be picked up in Redwood City. Which is just 2 blocks from where I live.

George G. 
Évaluation :
1

The truck I was given had many mechanical problems and sounded like it was about to fall apart. The climate control shut off at any slight touch of the gas pedal, which is not pleasant on a 100° day. The lock included with the truck was broken and staff refused to replace it or provide me with a truck that has a lock. This is a safety concern for my belongings. On top of this, the staff was not helpful, and borderline disrespectful. They acted as if I was an inconvenience to them when I asked any questions.

Benjamin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynda S. 
Évaluation :
3

there was a shortage or truck. second time i go to that location and the staff is not the most useful

Pierre H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sagar S. 
Évaluation :
4

The vehicle windshield was filthy and the right side view mirror was not adjustable. I attempted to adjust the mirror but it made it worse for it was locked in one position. I got some soap and water and wash the windshield and the Sideview mirrors so I would not crash into someone.

Tom S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adrian M. 
Évaluation :
5

Nothing to improve its well done thanks 😊

Tashi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike S. 
Évaluation :
2

I did have some difficulty climbing the steps to get to the storage bin especially because of heavy items. At 80 years old it was a struggle for me to the second floor.

Vernon B.  |  Expérience générale 
Évaluation :
1

My rental truck was dirty and didnt look maintained. I actually had to clean the inside of the windows because it was an unsafe situation. I expected more from U-Haul and I'm very disappointed

mark B. 
Évaluation :
5

The person working the office/desk was super helpful and very friendly. Great job and well done.

Kristine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

Excellent customer service

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Everything was perfect thank you

Josseling P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto C. 
Évaluation :
5

Just give the same service like you guys give to me . Thanks

oscar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imelda G. 
Évaluation :
5

I notice the staff here is always very friendly and professional. Keep doing what you're doing.

Anthony O. 
Évaluation :
2

Van had no gas and one tire was almost flat. Inside hasn't been cleaned and had a prior customer's dirty blanket and box debris inside. Agent refused to provide a different van. Another worker could not fill the tires and so it was only then that he just provided a different van. Took an extra 30 minutes. Sloppy work.

John S. 
Évaluation :
5

Excellent costumers service Clean and ready to go vans Fair price

Edgar O. 
Évaluation :
5

Short staffed Guy there was great but could have used more help

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zili M.  |  Expérience générale 
Évaluation :
5

I highly recommend using U-Haul storage facilities. There are many pluses and some negatives. On the plus side it is not expensive, conveniently located, lots of space for the price and accessible 24/7, the one-month free feature is a great bonus. On the negative side the height of each space could be higher, there are no elevators if you are on the 2nd floor.

Vernon B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zili M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis L.  |  Expérience générale 
Évaluation :
1

The hours posted online are not what there practicing. The access codes for doors don't work the access cards your given don't work on doors .the security system is below par. When you here or see u-haul logo you think American, Professional,Secure. This (Redwood City) site has failed.

Paul D.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Yolanda C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny W.  |  Expérience générale 
Évaluation :
5

Excellent experience. It was difficult to vacate, however. I did an in person walk through and had to call and speak to multiple people before my account was closed.

Elizabeth A.  |  Expérience générale 
Évaluation :
5

Manager Nicholas is great. He is kind, understanding, considerate and professional.

Phyllis L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul D.  |  Premières impressions 
Évaluation :
3

Expensive compared to other storages

TIMOTHY M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy W.  |  Premières impressions 
Évaluation :
5

Thanks for being so close to my home.

Mychal B.  |  Premières impressions 
Évaluation :
5

The customer service is great and the Manager very knowledgeable and work hard to keep the business running smoothly.

GILBERT S.  |  Premières impressions 
Évaluation :
5

The customer service people were always helpful. One young lady there was a prodigious and exceptional worker.

ellen s.  |  Expérience générale 
Évaluation :
1

I just moved out of my storage unit. My things had been there since 2018. I found rat feces and rat smell in all my belongings. My shoes and clothing are expensive and can never be replaced. U-Haul should pay to have my clothing dry cleaned, at least.

jacqueline h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Iris Z.  |  Expérience générale 
Évaluation :
5

Uhaul Redwood City was awesome! I had a indoor unit for a year. Staff was always friendly.

Lynell M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT R.  |  Premières impressions 
Évaluation :
5

The staff was great, everyone has great customer service skills,👏👏

FERDINAND V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patriciah K.  |  Expérience générale 
Évaluation :
3

Storage unit was not clean. Also the unit was on the second floor and there was no elevator

Sicong H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth A.  |  Premières impressions 
Évaluation :
4

Very customer friendly and very knowledgeable of the customer concerns.

gilbert s.  |  Premières impressions 
Évaluation :
4

The one drawback was that my unit required a metal staircase to be positioned in front of the unit. It was a bit tricky to get in and out.

JOHN M.  |  Expérience générale 
Évaluation :
3

Like with everything else involved on Uhauls side of my move, things were not at all what was requested. I requested and reserved a certain sized storage unit. When I arrived , I was told it wasn't available, but I could have a 4x4 unit. I explained thay I had a one bed apt full of goods, and needed the bigger unit that was promised me. I was then given an 8x8(?) Unit that was still too small for my belongings. I had to get an additional 4x4 unit. Now I'm stuck with 2 payments a month. Uhaul has played bait and switch with me this entire move. From the first truck and trailer that was switched out and too small, to the storage. Also, the movers that uhaul listed ended up tearing my mattress when they forced it into the storage unit, then scratched up my dining chairs.

James A.  |  Premières impressions 
Évaluation :
4

Staff did an amazing job, I absolutely loved and appreciated it! The only issue is that I can't access this storage outside of the working hours because there is an issue with security alarm setup but other than t it was great!

Olga P.  |  Premières impressions 
Évaluation :
5

The crew here is an excellent example of how customer service should be. professional, friendly, courteous and knowledgeable. I have dealt with Daniel a few times over the years and always a great experience. UHaul Redwood City ROCKS!!

JOSEPH O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Lester S.  |  Expérience générale 
Évaluation :
5

The young woman that assisted me was wonderful. She was quick, efficient and friendly. Truly the exemplary customer service representative.

Judith L.  |  Premières impressions 
Évaluation :
5

Huge difference in customer service at Redwood location versus Belmont location. Redwood staff was friendly and helpful. Belmont staff was not helpful or friendly.

Judith L.  |  Premières impressions 
Évaluation :
2

Reserved a bottom floor unit, and the website showed me that there was one available. Got to the store to see the unit and had to wait a really long time for someone to even come to the counter, then was told that there were no more bottom floor units. I had just moved here so I didn't really have time to look for another storage unit on the spot ( which was probably a huge mistake) and decided that this would have to do. I had auto-pay set up, and even got emailed receipts, and after having just paid rent, I got a notice that our rent had not been paid and was told our unit's lock had been removed and a notice placed there as well. I had to go to the store and show the email to have that taken care of, only to find out they had lost my original lock, so I had to get another one. When we finally got a new unit somewhere else, I noticed that there were water marks on some of our things that weren't there before, so something had to have leaked or sprayed onto our things. I'm glad we were able to have at least some kind of storage for the time being, and for what it's worth, it was secure and nothing was stolen or damaged. The employees, when there is one available, are very friendly. Not super happy but it wasn't the worst possible experience.

Miki H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose H.  |  Expérience générale 
Évaluation :
5

The associate that greeted, and helped was so nice. It's so rare to find such people, (especially someone much, much younger then me), that are genuinely so courteous. Wonderful Cutomer Service, thank you. Rose Lang

rose l.  |  Expérience générale 
Évaluation :
4

The units are a little small. Short on the inside.

Michael H.  |  Premières impressions 
Évaluation :
3

The instructions were great, and staff was friendly. The unit was clean enough, but we did have to pick up dinner trash and hammer down a few staples that were dangerously sticking out. The most important part was that our unit did not measure 8' by 6' which was absolutely surprising. It was 7,5' by 5,25' which made a huge difference for us. We packed up an 8x6 area at home to figure it out, and when we showed up, the unit was noticeably smaller than advertised! Why can't you just list the true interior dimensions of your units??

Kapil E.  |  Online Move In 
Évaluation :
3

Good facility but the rates are extremely high

Jason K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ryan t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric W.  |  Expérience générale 
Évaluation :
1

Hey there. Please give me a call when you get a moment. My rep Jailin was doing her best but she was ill, sneezing (yipes with Covid), and exhausted when she helped me this afternoon. I was promised an 8x8 unit and rolled in with a moving van and auto transporter, 1 way reservation. I had to get the car off myself, outside the lot because it was so hectic and understaffed inside the gates. And in the end... (cue the sad muzak), the storage unit I was promised was double booked. I drove for 2 days, had follow up calls confirming the unit was available just to find out I couldn't store my stuff at this location once I arrived. I'm going to use the remaining days of the use of the moving van but am very nervous about what comes after that. Please, if you would, call me so we can discuss my plan B for where to store my belongings if I run out of time. P.S. I know covid has wreaked havoc on communication and software systems and therefore not everyone has the best and latest information, but it had a severe negative effect on me during a major move in my life. Let's please work something out ASAP.

Jennifer P.  |  Premières impressions 
Évaluation :
1

NEVER SIGNED UP AND GOT SOME RANDOM INSTRUCTIONS___MAYBE FRAUD IN YOUR SYSTEM

Mark F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike s.  |  Expérience générale 
Évaluation :
5

Staff is excellent. Very polite and considerate and helpful. If I ever need a storage again I will probably come back to this storage facility. Thank you for your outstanding customer service and friendly staff.

bridgette d.  |  Expérience générale 
Évaluation :
5

friendly and effieient

Jesse C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele K.  |  Premières impressions 
Évaluation :
3

Expereince was about as expected. We had our unit for 10+ years and the facility upgraded significantly during this time. The price increases were a bit daunting every year.

LOUIS C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTHIAN M.  |  Expérience générale 
Évaluation :
2

The truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.

TINA A.  |  Expérience générale 
Évaluation :
5

Great experience

tess R.  |  Expérience générale 
Évaluation :
4

Check -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.

tess R.  |  Premières impressions 
Évaluation :
5

I will recommend UHAUL to friends and family!

hermie k.  |  Expérience générale 
Évaluation :
4

The staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.

LeAnn E.  |  Premières impressions 
Évaluation :
5

The workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!

Zheng Y.  |  Expérience générale 
Évaluation :
5

Very Well Done.

Joseph J.  |  Premières impressions 
Évaluation :
4

Staff was very helpful and friendly.

GREG B.  |  Expérience générale 
Évaluation :
4

No comment!

hermie k.  |  Expérience générale 
Évaluation :
5

very grateful to the general manager and staff for helping make our move from CA to TX very smooth

William B.  |  Expérience générale 
Évaluation :
1

The staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.

Yeehui Y.  |  Expérience générale 
Évaluation :
5

Awesome service.I recommend U-haul to everyone.

william l.  |  Premières impressions 
Évaluation :
5

What I expected.

ERIC J.  |  Expérience générale 
Évaluation :
3

I was wonder why they hold me $10,93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven't been to there since moving helpers picked boxes for me.

SAU LING L.  |  Expérience générale 
Évaluation :
3

Lines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.

Ronald S.  |  Expérience générale 
Évaluation :
1

I had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.

Ethan F.  |  Premières impressions 
Évaluation :
5

My experience was wonderful

richard g.  |  Premières impressions 
Évaluation :
3

It helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.

Marc D.  |  Réservation 
Évaluation :
5

Rates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.

Sriram S.  |  Expérience générale 
Évaluation :
5

The staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help

Susan O.  |  Expérience générale 
Évaluation :
5

Stellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.

Christopher T.  |  Réservation 
Évaluation :
1

I was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.

TATSUTO I.  |  Expérience générale 
Évaluation :
1

MovingHelp sent someone over trying to scam me. I know that's not UHaul's fault, but that makes me do not want to us UHaul ever again.

Liang K.  |  Expérience générale 
Évaluation :
4

yea

Philipp P.  |  Expérience générale 
Évaluation :
1

The Redwood City U-Haul staff had minimal training on their own software. It took multiple phone calls to get basic information about my UBox, and I was transferred over and over without explanation.

Shawn M.  |  Expérience générale 
Évaluation :
4

In general, very satisfied with the care taken to my belongings. However, communications between storage facilities and customers should be streamlined (I was called many times).

Kelley L.  |  Expérience générale 
Évaluation :
5

everything worked as expected. got help for moving so didn't see the facility.

Umut V.  |  Expérience générale 
Évaluation :
4

Unit was easy to access w/ personal card. Website stated that the facility had 24-hour access, but is only open when the front desk is open. Unit roofing was loose, but tricky to access.

Katherine R.  |  Expérience générale 
Évaluation :
2

The dropoff spot in Redwood City was severely understaffed on Saturday. There was a long line at the desk and only three highly-stressed employees on duty. More staff would have benefitted everyone.

Laura A.  |  Réservation 
Évaluation :
4

Merci.

Courtney T.  |  Expérience générale 
Évaluation :
5

Great location. Stellar service. The General manager and staff, seem to run a tight ship; always helpful and willing to go the extra mile. I will surely recommend to other's here in Woodside area.

Christopher T.  |  Réservation 
Évaluation :
3

The other problem with this location is the long wait. They seem under staff. The u-box is a great service but it would so much better if the U-bix were ready in advance of my pick up and didn't wai

Eric M.  |  Expérience générale 
Évaluation :
4

Staff we're very helpful and friendly, but location suffered long waits due to shortage of staff.

Eric M.  |  Expérience générale 
Évaluation :
5

Our Ubox did not arrive at the Uhaul destination .The General Manager in Redwood city Nicholas was very accomadating, he took care of our box, truck and dolly. We recommend Uhaul thanks to Nicholas!

elizabeth l.  |  Expérience générale 
Évaluation :
3

-They hold on to rent checks too long before depositing them -I was called and told that since I moved out on the beginning of the month they'd destroy my payment, but it cleared, now I await a refund

ANTHONY R.  |  Expérience générale 
Évaluation :
1

my U-box was guarantee delivery on June 28th, but when the mover helper was there to pick up. They said they have no ideal where is my u-boxes....

Mi Ni W.  |  Expérience générale 
Évaluation :
4

The office help is really what makes this u-haul great. True customer service experts!

HEIDI M.  |  Expérience générale 
Évaluation :
1

When we loaded our SUV to store the items, they said they could not find the storage I reserved more than a month ago. They would not help us load our items back nor find another location. Worst place

YASUKO S.  |  Expérience générale 
Évaluation :
4

The only drawback is you can hear rats or mice in the storage units somewhere .

Erin C.  |  Expérience générale 
Évaluation :
3

Straight up lied to about the unit we were getting. Very limited access hours, and place was always packed making it very difficult to get in and out to access the things in storage.

conrad b.  |  Expérience générale 
Évaluation :
5

The whole staff, especially Nick, were great very honest and "human". They put forth the effort to accomplish fast and efficient service. Five stars!

BREA C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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