Le client n'a pas laissé de commentaire.DORIS T. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of River Oaks
Pour nous contacter
Calumet City, IL 60409
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very clean and friendly people work thereVernita C. | Expérience générale
Le client n'a pas laissé de commentaire.Darren B.
We always felt welcome when we came in. Jessica was always helpful and genuinely happy to see us. The unit was clean, temperature controlled, and easy to get in and out of. I highly recommend using their services.Linnea L. | Expérience générale
Jessica is the best!terry T.
Le client n'a pas laissé de commentaire.Sophia H.
Not sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Un travail bien faitLatrisha R. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES R.
I'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendlyNancy A. | Premières impressions
Le client n'a pas laissé de commentaire.ALONZO S.
Le client n'a pas laissé de commentaire.TIMOTHY G.
This was my first experience with a commercial storage unit--what a pleasant surprise. The facility was spotless! Accessing the space was secure and easy to negotiate. Carts to move items were always available. There are two large "garage" units that you're able to pull your car in to load and unload. What I found really cool is a recycle area. If you have stored stuff that you no longer want, you simply place in the area and other renters are able to take items that they can make use of. I actually found a very nice pair of Air Jordan's that needed a bit of TLC. I threw them in the washer and voila, like new. I gave them to a homeless man--he was so appreciateive! I would not hesitate to store your treasures at this acility. Jessica Johnson is the driving force behind the facitly, always there, always willing to help!nancy F. | Expérience générale
Le client n'a pas laissé de commentaire.LASHONN S.
Le client n'a pas laissé de commentaire.TONY G M. | Premières impressions
Le client n'a pas laissé de commentaire.ANA T.
Check to make sure the AC unit in the vehicle is functioning before renting it out. I was given a truck with no AC in a hot summer weather.ADETOLA A.
Le client n'a pas laissé de commentaire.TREVAUGHN R.
Le client n'a pas laissé de commentaire.RASHAWN C.
Great customer service and outstanding serviceNikkia J. | Premières impressions
The vehicle was in the back of the store for me to go find it.LYNNETTA D.
If I do not buy the insurance, the wording that you put is like you have to pay right away is not ok.Sanjay T.
Excellent serviceSTEPHEN R. | Premières impressions
The staff was very courteous and friendly and respectfulWINNIE P. | Premières impressions
Excellent service à la clientèle.Roger B.
Everyone was awesomeRICKY C.
Le client n'a pas laissé de commentaire.Tiffany B.
Initially, I was really frustrated because I could not get in touch with anyone via phone, but after going in to the store, I see why. They do NOT have a lot of people working at once, BUT the manager was EXTREMELY nice and helpful. They pretty much have everything you need if you have to get something last minute. The truck was clean and ready to go. To make better improvements, have someone who can answer calls because it's frustrating not being able to reach someone when you need to.ALAN J.
Le client n'a pas laissé de commentaire.NTARE S.
Le client n'a pas laissé de commentaire.JONTELLE D. | Expérience générale
Le client n'a pas laissé de commentaire.ANTOINETTE W. | Expérience générale
Nothing to improve actually jessica johnson was a awesome person and a great team of hard workers that took care of all my needs and relieved so much stress for me you dont get the chance to meet good people everyday we always appreciate itAnn F.
Very professional, friendly and helpful.KEVIN M.
It was easy, phone call, customer service, the guys were cool, they love learning about other cultures. I'll recommend this place to friends or anybody reading this.DAMILOLA A.
They are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.kimberly h. | Premières impressions
The person that help with rental was very pleasant and helpful did a great job.ANDRE B.
Clean the truck before you rent it to other customers! I had informed the agent at the UHaul location that the truck smell of marijuana! I had to spray Lysol all over the truck. When I had returned the truck and read my bill, I was NOT compensated for my inconvenience! This is not acceptable!RODNEY P.
Awesome customer service and jessica was very polite helped me with everything i needed was actually pretty good to meet a genuine person that was just good all around would recommend most definitelyBRANDON F.
the service provided was great. Jessica J who assisted us had excellent customer service skills and was very knowledgeableFERNANDO H.
Le client n'a pas laissé de commentaire.CONSTANCE C.
The manger very Nice and very helpful and always pleasant every time I come in there the staff is very very very niceJatumn A. | Premières impressions
Le client n'a pas laissé de commentaire.LEONARD H.
Very, quick pick up & everyone was was very friendly I will definitely return !!!MARILYN P.
Le client n'a pas laissé de commentaire.JERRUN M.
Great manager serviceDALILA G.
Le client n'a pas laissé de commentaire.PAMELA H. | Expérience générale
I would like to purchase the vehicle that I rented is that confident I know that was a questions my comment is the overall Services excellentROY H.
Le client n'a pas laissé de commentaire.ariel T.
Le client n'a pas laissé de commentaire.BAYYINAH J.
Le client n'a pas laissé de commentaire.ANA T.
Le client n'a pas laissé de commentaire.SHANTAIL T.
The storage locker could be larger. the upper lockers aren't easy to use.theodoria t. | Expérience générale
Fast an Courteous Service. No Complaints !!!ARLIS C.
The customer service was absolutely awful. The associate did not help us extend our reservation when we picked up the truck, she was irritated when we asked for clarification on various fees. The truck we reserved had a different license plate and bumper than the one in the photos we supposed to refer to for approval before leaving with the truck. The website gave me so many problems loading photos to dispute the received condition of the truck that I didn't get to confirm it. By that point the associate had walked away and no longer wanted to talk to me, let alone assist with the issues I had. She was incredibly rude. She also did not have a mask on at any point in or out of the building, despite posted requirements to wear a mask.Daralyn F.
Le client n'a pas laissé de commentaire.Timothy K.
Le client n'a pas laissé de commentaire.JOEL E. | Expérience générale
Le client n'a pas laissé de commentaire.Torey C.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.AMBER W. | Premières impressions
Be a bit more lively with the customers.MICHELE R.
Have more truck readily available and have more staff during the end of the month due to more people are probably moving etc... 2 people were staffed and a line out the doorKasey J.
Help people out when they have to pick up equipment from other locations I had to pay and put extra mileage on truck to get auto care for my cardevante R.
Ms. Nicole Lozano, Was Very Patient and very knowledgeable about your U Haul Products. This was a very Unexpected Move, As a Result of her compassion and courteousness, she made this move very bearable. I am so grateful for her Kindness and professionalism. As a Result of her Great service, I will be referring Family and Friends. MerciAlice M.
The bathroom didn't have any soap. Otherwise it was a good experience.Victoria J. | Online Move In
Le client n'a pas laissé de commentaire.ROOSEVELT J.
Le client n'a pas laissé de commentaire.VALERIE R.
Everything was fine but I didn't get the dolly and I didn't get the furniture pads because she said someone must have stolen them. I had to get a different truck because one of the mirrors were broken off but the customer service was outstanding.DAAVEON H.
Great jobDERRICK G.
Everything just fine ThanksDERRICK G.
Really nice people at this locationBONNIE W.
Le client n'a pas laissé de commentaire.HENRY W.
Everything was fast & efficient.KELISE G.
Knowledgeable and courteous staff who were helpful throughout the moving processJESSE T.
Jessica is outstanding, and very helpful, and friendly!TERRY T.
Le client n'a pas laissé de commentaire.WAYNE W.
Keep up the great work you're already doing at this location. I've used U-Haul many times in the past at other locations but this by far is the best.MELISA H.
On Saturday Shalieek was running the ship totally alone bc someone called off . He maintained and calm and cool attitude while being pummeled with upset customers. On Sunday Michael came in early as the morning shift didn't show up. There was a line of people outside the door- he was calm and handled himself wellSAMANTHA F.
Le client n'a pas laissé de commentaire.SAMUEL C.
Le client n'a pas laissé de commentaire.Austin G.
The staff was very efficient and friendly. They were able to give clear directions so that I knew exactly what to expect! Great experience!JOSEPH H.
Le client n'a pas laissé de commentaire.Hillary K. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT LAVETTE S.
actually being a customer service manager, the only thing I can sayis lower the rates, other than that it was a flawless experience, from the first time I entered to dropping off the veichle post move..GREGORY M.
Le client n'a pas laissé de commentaire.Comella S.
Just a note, when I picked up the unit, there was a dolly in the back that I didn't order. Must have been from previous renter.Timothy K.
Jessica is a great manager and I hate to give this review but I must, Shalik Williams should be fired!!! He got mad and very disrespectful because I politely asked him to put on his mask when he walked up to talk to me by the entrance in the lobby, (I have already had COVID-19 once, never want to be that sick again) he proceeded to name call me some profound racist slurs witch I am still hurt by, he even called Jessica and told her he was holding himself back from slapping the sh** out of me.... not once did I disrespect him, or used profanity to explain myself, yet he called the police on me a lied to them, just try and get me out of the store, thankfully his colleague came and finally was able to check in my truck... correctly, because yes Mr. Williams was purposely over charging me, his colleague also took the time to explain the charges, which Mr. Williams refused to do. I plan to seek counsel regarding the racist belitlement I received at your store, because no one deserves to be attacked for asking an employee to keep his customers safe by wearing a mask.ANGIE S.
Very easy check I'm and out.Michael J.
Equipment was hooked up wrongKentrica H.
Le client n'a pas laissé de commentaire.PETER G.
Le client n'a pas laissé de commentaire.ALBERT P.
Stop booming appointments if there is not enough trucks available.SHANTAY P.
Le client n'a pas laissé de commentaire.Frankie M.
Le client n'a pas laissé de commentaire.DEONTA M.
I love the lady that helped me my day was horrible EXCEPT for getting the rentalAmber K.
Le client n'a pas laissé de commentaire.TIA W.
Le client n'a pas laissé de commentaire.CRISTIAN A.
Le client n'a pas laissé de commentaire.MICHELLE S.
Need to improve not to put people on hold for so long too long answer. I do experience almost 2 hours for customers service to talk to.Austin G.
We needed a ramp on the truckEDUARDO G.
Provide more personnel, this gentleman was handling the business, however should not be left alone to handle the many functions, great young sir. In the days and times you should never leave yourself open to people who might have other intentions. I own a Small Business and I'm always cognizant of Safety. Great ðŸ'Œ job!Michael B.
Great staff. Excellent Management team. Helpful and understanding.ARIEL T.
Le client n'a pas laissé de commentaire.Tiffanie R.
None; very friendly staffPATRICIA W.
The service was great, and the staff was very helpful, and kind!Terry T.
Nothing. Just make sure Shalik is there more often he had great customer service and helped me with everything.NIKKYA S.
Le client n'a pas laissé de commentaire.Letrice J.
Customer service was very friendly and thoroughly explained the contract!BERNICE H.
I was charge for a utility dolly but never received it upon returning the truck. I informed them that I didn't receive the dolly and I was supposed to get a refund however I have not received the refundJUAN G.
Le client n'a pas laissé de commentaire.HENRY S.
Le client n'a pas laissé de commentaire.YOLANDA W.
Le client n'a pas laissé de commentaire.Brittany P.
Le client n'a pas laissé de commentaire.TOMMIE S.
I was there on April 9,2021 around 10 am. I don't know the young lady's name but she ran that store. Lol. She was there alone and was fast, accurate, professional, and friendly. When I returned the truck she maintained the same attitude. Great job!QUIANA A.
Le client n'a pas laissé de commentaire.JESSIE A.
Poor service and discrimination I drop off my vehicle and was forced to get back into truck she made me put truck in reverse and hit the brakes then turn on each turn signal then wait for her to thump the tires I have been renting u-hauls for over 20 years you can check your camera she only did me this way if this what there supposed to they must do it to everyone not just the customer that are blackJOHN H.
The power was off in most of U-Haul thru no fault of management. Have used U-Haul a few times, very pleasant Manager. Willing to answer all questions.BARBARA K.
Le client n'a pas laissé de commentaire.DENISE G.
Jessica and staff are phenomenal! Every time I'm in need, they make me feel as part of the family to meet my needs.GREGORY M.
Jessica was wonderfulFatin M. | Premières impressions
Jessica is really nice I was really frustrated about the move and problems I had with the uhaul truck but she did a great job in providing excellent customer serviceTheresa B. | Premières impressions
Going to miss the employee and Jessica the GM. They was always nice and friendly made my year there great. One thing I know if I ever need a place to storage or Uhauel I will be there.Latisha J. | Expérience générale
Service was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃Carmen L J. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES C. | Premières impressions
Le client n'a pas laissé de commentaire.MUHAMMAD A. | Expérience générale
They were quick and pleasant to work with.Heather S. | Premières impressions
Mrs. Johnson was very professional and considerate toward my needs.Arthur H. | Premières impressions
My storage experience was great. I have not one complaint. My things were very well secured from theft, pest, and temperature/humidity control. All my things were well kept. I love it. I would use them again.charmaine b. | Expérience générale
Mrs. Johnson was very helpful,polite,well mannered,and quite informed about her facility and others as well.Although she was not able to accomodate my wife and I,she made it possible for us to obtain the service we required. In my opinion Mrs. Johnson is the BEST.Michael G. | Expérience générale
Le client n'a pas laissé de commentaire.Heather S. | Expérience générale
The manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.TINISHA W. | Premières impressions
Initially, I found it odd that a reservation was not a confirmation, so I went into the facility. The person who helped me was great! We got it all straightened out and confirmed.nancy F. | Premières impressions
Storage location clean and well maintained. I believe the organization can do a better job training the store manager. She is well competent and serious and passionate about "her" storage, but leadership training would be helpful to staff and customers.Kwasi M. | Expérience générale
Le client n'a pas laissé de commentaire.gennie w. | Expérience générale
Le client n'a pas laissé de commentaire.antoine W. | Expérience générale
That Mg is disrespectful and don't know how to talk to people did read the paper work to me . i thought that the truck was for three day she said she was the on me they made a mistake. I rent a trailer first they put it on a different number so I did get that right the person the phone had everything incorate the was made at me The mg was talking bad about the other work to me she charge me for being late plus I mop the truck out and close it and it was hot it small . I had my own dally she charge me for one of my kids pulled it with the TV. This happen 7/6cynthia j. | Expérience générale
Only complaint was the entry We had to unload was very BAD... It was 2 staggered BOARDS on ground, at doorway that we tried to push/pull dollies over, and more times than not, many of the times, items fell off The cart. Very difficult moving in......Roberta S. | Premières impressions
I lost my locker key and i can't get in my locker they told me to get in my locker i have to pay 50 $-60 dollar i already spend 300 for the mover and the sale man said it. Look live my storages is to small i still got stuff in the truckclara h. | Premières impressions
The sales rep Damien (1510 Torrence Ave Calumet City, IL), was more than helpful and quite knowledgeable about your products and services. We are Extremely happy with our experience. Thank you U-Haul and especially Damen for all of his assistance.Makeea G. | Premières impressions
Le client n'a pas laissé de commentaire.Danielle M. | Premières impressions
Le client n'a pas laissé de commentaire.jasmine s. | Premières impressions
Le client n'a pas laissé de commentaire.Andee U. | Expérience générale
Excellent customer service and the process went fast.shante a. | Premières impressions
General manager was very knowledgeable and friendly. Service was exceptional.debra t. | Premières impressions
The employees were very helpful and nice .jim s. | Expérience générale
the manager was friendly and politeSusan E. | Premières impressions
Excellent service à la clientèle.gina w. | Expérience générale
Jessica Johnson and her staff was awesome!Alex M. | Expérience générale
I rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.JERONE T. | Premières impressions
Make me have to buy a lock Newman had a lot I just didn't think it was appropriate whisper my money the put a lock on aMarvin P. | Premières impressions
customer service and the manager are great!myia j. | Premières impressions
Jessica was very helpful and professional. Kimber(I think that was her name) was also very helpful. Thanks to both of them for their help to make my stressful day better.kenneth f. | Premières impressions
N/akim h. | Expérience générale
Very friendly in good people's working thanks a lothugh angelo w. | Premières impressions
Customer Service was Excellent at this location. Thanks for having great people to represent U-Haul.Marilyn R. | Premières impressions
Didnt have my reservation despite my emailed confirmation #. Needed to contact manager off-site to walk them thru my order, & needed to give them my credit card 3x. Took 1 hour total just to reserve.Milan P. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!