This was the best experience ever. I was greeted by a young lady who actually loves her job and it shows, an uncommon trait in this day and age. After an unpleasant journey to get to the Uhaul location from Akron, Ohio; I was relieved not only to be at my destination but to be treated with such kindness.
Bill J.Customer Reviews for U-Haul Moving & Storage of River Oaks
Testimonials From Recent Customers
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don't change the pick up site the night before customer pick up date as was done to me. the location was further away and did not have rental dollies or furniture pads i had reserved and the first alternative offered to me opens 2 hours after my pick up time. lack of attention to detail and poor service .
Dirk F.None the better!! GREAT customer service and facility!! Location is "PRIME"!!
matthew H.Jessica and the staff is fantasic!
terry T.The staff at this location always provide excellent customer service going above and beyond my expectations.
Markita A.the truck had check engine lite come on. it took 40 minutes for someone to call us back and tell us o2 sensor and to keep going
JOE S.The confusion in the process can be irritating. I'm sure I definitely played a part in things not going so smoothly but to get all the way down to the end of the process just to find out Apple Pay isn't accepted and I had to go through a whole new mobile order just put a bad taste in my mouth. Again I'm sure I played a part but I don't think they should have card machines that accept tap if you can't use it when you need it.
Coby W.S.O.
Lakiaha C.The truck and vehicle need to be in top shape, went enter on the bishop Ford on the expressway going the speed limit, 50mph the passenger mirror flew off the vehicle., I was lucky to have my son trailing me where he could guide me on my right side, because if I was by myself I would have been in trouble, this was awful, being scared but trusting in the direction of my son.
glennetta S.This location was referred to me by my brother in law, happy that he did!
JIM R S.Everyone was very professional with great attitudes.
MAJOR M.uhaul- the entire company needs to make and exception for the fact not everyone has a smart phone to do business . if not for my sister being with me i guess i would not have been able to do the rental. otherwise my experience for great... The general manager at this locatioon was really great and is a great people person ,..she multiple task smoothly... thank you ms j.j.
erutha B.Easy pick-up and drop off. I would use again.
Nick K.They was closing when I was dropping off. The gentleman was helpful and stayed to check me in.
Michael D.Seats were dirty, the 12V charger was not function causing me to get lost multiple times because I wasn't able to charge my phone, brakes have an issue. Can cause a crash.
RANDEEP K.The transmission on the truck was not working properly
michael D.Yal charged me for 2 rental periods when it's only supposed to be 1. They said as long as I had the truck back before opening which it was I wouldn't be charged so that's very disappointing
DENISE G.Have better customer service!! The clerk with the blonde hair was extremely rude to the point l started to go to another location. I guess she was having a bad day very unprofessional!!
ANGELA K.Everything was fantastic. Got me in and out really fast and the equipment was amazing and just right for what i needed
Branden C.Nothing Customer service was excellent
NAKIA P.N/a
SERGIO V.I can't think of anything as far as improvement. However there was a young lady working that morning who was very pleasant professional and truly a pleasure to have her render service to me. For that I am MOST appreciative.
Gregory P.It was very surprising that I was charged for an extra day. I was 19 minutes late. The overdue charge should be prorated to a degree. $28 for 19 minutes is highway robbery. The first agent never told me exactly when the trailer was due.
LEO S.Service was fast and friendly in and out in no time good job
AUDREA S.Make I can get a Truck with a Full Tank for Gas!
Derrick S.Everything was perfect and Jessica was outstanding, great customer service.
Joel C.Everything as expected
TIMOTHY K.Store is understaffed
Diego O.My assistant was very helpful. She had the answers to my questions and was very friendly.
SEWILLAR W.Make sure everyone return the van on full: that would help out the next person.
Jimmy B.I will not be renting from UHaul again. Online return is troublesome with password issues I was forced to pay for another day of rental and insurance despite the fact the truck was returned to agreed drop off site and key placed in drop off box same day at 10 pm. Corporate Customer service was terrible and doubt that issue was looked into
josiah S.One thing I did note is how close the break paddle and gas paddle are together you can hit the break and gas paddle at the same time and tha shouldn't be.
bernard D.Customer service was great!
Kim W.I really love this Uhaul location. I live near a couple of uhauls but I really get great service here so i always return when i need a uhaul. Jessica Johnson has such great customer service and is always very couteous and professional. She's such a hard worker and has you in and out in minutes. They make the pick up and drop offs super easy and quick. The equipment that I rent is alway super clean and ready to go when I arrive. 1510 Torrence Ave in Calumet City is the best uhaul location.
Martha J.Well when someone reserve a unit or truck it's should be available for them when they get there.
Monique C.I didn't get the lady's name but her customer service is great. She was very detailed. Keep up the good work.
TABITHA A.Do Not loud talk the customers or potential customers and don't ask people for private information out loud with a room of people like address or phone number!
Robin D.Customer service was excellent
NAKIA P.Keep the young lady working this location..
darryll E.manager and staff were excellent and eager to please
GWENDOLYN S.Gas tank was not full. Low tire pressure light on. There is false advertising on price. You only pay $19,99 if you go around the corner and back.
RAQUEL E.Great service- Staff Manager was great!
SHAWN S.I ordered a dolly, the dolly was never in my truck. I Proceeded to call back and left a message that i never received a dolly and i got my receipt today and you charged me 150 for a missing dolly!! i will dispute this with my credit card.
Radovan G.Customer service was very poor when I went to the store I was greeted by a young lady the guy that check me out just had the look on his face like he really didn't want to be at work today and you really saw it in his face when I asked that I have a reservation I said no and he gave me a look like really I will never rent a truck from there again
jennifer W.Very professional even though they were short staffed
Randall H.Manager assisted me and was very helpful and knowledgable.
Eric M.Manger was loud & rude. Employees giving out wrong information.. Will never return to this location or recommend it to anyone.
Ariel W.Excellent service à la clientèle
MONICA H.There was a extra charge on my account and nobody was able to tell me why
Deshawn A.The truck was dirty and melting like cigarettes, or recommend this place to others
Sitou A.The car transport had 2 lights out when I got it. The truck was 3 hours late. I had to wait 3 hours at the location for the truck that I was to use to be turned in. When I got the truck someone was smoking in it and it smelled like cigarettes.
FRANK R.The cashiers were welcoming, helpful and accommodating. I picked up my truck a little late (Around 1) and Ms Chiquita and the other gentleman was very helpful. Another gentleman I spoke to earlier was very respectful on the phone.
Angie J.The manager was very pleasant n treated me with respect …I'll b back
Curtis S.Overall I had a good experience. I did however have some issues with the app and online site while I was trying to extend my trip/reservation. I was also not able to check in through my phone, as I was instructed to go to the front desk to complete the check in process.. Lastly, I reserved a dolly and the dolly was not available at the time of pick up.
Ashley H.there were no mishaps, I appreciated the courtesy of the ladies I was a last minute and needed a truck now and they were here to help for my emergency I appreciate it thanx ladies!
avita J.Purchase the truck for 5 hours only used it for two manager was not willing to adjust the bill also driver side mirror repeatedly folding close while driving
leanord K.Call me and I will explain in detail. Too much explanation to pit in an email and I'm curious to see if the will be any follow up behind this poor survry!
William W.Jessica and staff have the best customer service in town! They are always eager to assist, and make it an enjoyable environment to rent from.
GREGORY M.Need to hire professional people I know it hard to find help but don't just hire anybody. The guy who was working out was on the phone the whole entire time I was there. You ask him a question he has an attitude and didn't answer it
andre W.My experience has been wonderful and very convenient. I highly recommend the company for your convenience.
Candice C. | Online Move InManager is awesome! Very friendly, polite, & helpful. Storage unit location was a little inconvenient which made our move longer. But overall… good.
Crystal C. | Premières impressionsThey were real helpful to offer me a box to put my things inside the box that was tore up.
WILL m. | Expérience généraleI love this location, they are so helpful and friendly
Paula M. | Online Move InGood service
Andrew H. | Expérience généraleGreat manager very helpful she was great !!!! Clean and pleasant
Teresa R. | Expérience généraleService and management was excellent!!!!!
JOHNNIE S. | Premières impressionsSome of my clothing have been damaged but with service people was good but my thing was damaged by water or something .but thank you all.god bless
dinah a. | Expérience généraleYou need more employees to assist customers. At the end of my services, I received a final receipt and a few days later another charge was added to my card. All I can say is I'm glad I no longer need your services after almost 2 years.
BEVERLY C. | Expérience généraleManager was great!!!!!
DELROY C. | Expérience généraleMy problem was with the truck. Sounds like a transmission problem. Has a dragging sound taking a long time to change gears. The tow button is always pushed and light off.
patricia c. | Premières impressionsJessica is awesome! I highly recommend your specific location.
Zaria H. | Expérience généraleI have the perfect storage unit and the price is great as well. Mrs. Jennifer is such a delight to come in contact with. She is extremely helpful, courteous and such a professional
Cynthia S. | Premières impressionsStaff members are very knowledgeable and very helpful and courteous. I would recommend this location.
Cynthia S. | Expérience généraleSolo una persona no me trato bien pero es exelente el trato del personal
TOMAS O. | Expérience généraleJessica saved the day after another employee pretty much botched my reservation.
Cheryl S. | Premières impressionsThe store manager Jessica has the worst attitude and next time I move no I will not be renting anything anymore ever again from uhaul bye
Theresa B. | Expérience généralePrice is a little high when compared to others.
Katrice K. | Premières impressionsThe manager was very helpful and friendly. She went above and beyond the help me. The staff was professional and helpful as well. My experience with this storage facility was great.
SHIONA W. | Expérience généraleJessica is on top of everything she gives excellent care for her customers
Fatin M. | Expérience généraleVery clean and friendly people work there
Vernita C. | Expérience généraleWe always felt welcome when we came in. Jessica was always helpful and genuinely happy to see us. The unit was clean, temperature controlled, and easy to get in and out of. I highly recommend using their services.
Linnea L. | Expérience généraleNot sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Un travail bien fait
Latrisha R. | Premières impressionsI'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendly
Nancy A. | Premières impressionsThis was my first experience with a commercial storage unit--what a pleasant surprise. The facility was spotless! Accessing the space was secure and easy to negotiate. Carts to move items were always available. There are two large "garage" units that you're able to pull your car in to load and unload. What I found really cool is a recycle area. If you have stored stuff that you no longer want, you simply place in the area and other renters are able to take items that they can make use of. I actually found a very nice pair of Air Jordan's that needed a bit of TLC. I threw them in the washer and voila, like new. I gave them to a homeless man--he was so appreciateive! I would not hesitate to store your treasures at this acility. Jessica Johnson is the driving force behind the facitly, always there, always willing to help!
nancy F. | Expérience généraleGreat customer service and outstanding service
Nikkia J. | Premières impressionsExcellent service
STEPHEN R. | Premières impressionsThe staff was very courteous and friendly and respectful
WINNIE P. | Premières impressionsThey are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.
kimberly h. | Premières impressionsThe manger very Nice and very helpful and always pleasant every time I come in there the staff is very very very nice
Jatumn A. | Premières impressionsThe storage locker could be larger. the upper lockers aren't easy to use.
theodoria t. | Expérience généraleThe bathroom didn't have any soap. Otherwise it was a good experience.
Victoria J. | Online Move InJessica was wonderful
Fatin M. | Premières impressionsJessica is really nice I was really frustrated about the move and problems I had with the uhaul truck but she did a great job in providing excellent customer service
Theresa B. | Premières impressionsGoing to miss the employee and Jessica the GM. They was always nice and friendly made my year there great. One thing I know if I ever need a place to storage or Uhauel I will be there.
Latisha J. | Expérience généraleService was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃
Carmen L J. | Premières impressionsThey were quick and pleasant to work with.
Heather S. | Premières impressionsMrs. Johnson was very professional and considerate toward my needs.
Arthur H. | Premières impressionsMy storage experience was great. I have not one complaint. My things were very well secured from theft, pest, and temperature/humidity control. All my things were well kept. I love it. I would use them again.
charmaine b. | Expérience généraleMrs. Johnson was very helpful,polite,well mannered,and quite informed about her facility and others as well.Although she was not able to accomodate my wife and I,she made it possible for us to obtain the service we required. In my opinion Mrs. Johnson is the BEST.
Michael G. | Expérience généraleThe manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.
TINISHA W. | Premières impressionsInitially, I found it odd that a reservation was not a confirmation, so I went into the facility. The person who helped me was great! We got it all straightened out and confirmed.
nancy F. | Premières impressionsStorage location clean and well maintained. I believe the organization can do a better job training the store manager. She is well competent and serious and passionate about "her" storage, but leadership training would be helpful to staff and customers.
Kwasi M. | Expérience généraleThat Mg is disrespectful and don't know how to talk to people did read the paper work to me . i thought that the truck was for three day she said she was the on me they made a mistake. I rent a trailer first they put it on a different number so I did get that right the person the phone had everything incorate the was made at me The mg was talking bad about the other work to me she charge me for being late plus I mop the truck out and close it and it was hot it small . I had my own dally she charge me for one of my kids pulled it with the TV. This happen 7/6
cynthia j. | Expérience généraleOnly complaint was the entry We had to unload was very BAD... It was 2 staggered BOARDS on ground, at doorway that we tried to push/pull dollies over, and more times than not, many of the times, items fell off The cart. Very difficult moving in......
Roberta S. | Premières impressionsI lost my locker key and i can't get in my locker they told me to get in my locker i have to pay $50-60 dollar i already spend 300 for the mover and the sale man said it. Look live my storages is to small i still got stuff in the truck
clara h. | Premières impressionsThe sales rep Damien (1510 Torrence Ave Calumet City, IL), was more than helpful and quite knowledgeable about your products and services. We are Extremely happy with our experience. Thank you U-Haul and especially Damen for all of his assistance.
Makeea G. | Premières impressionsExcellent customer service and the process went fast.
shante a. | Premières impressionsGeneral manager was very knowledgeable and friendly. Service was exceptional.
debra t. | Premières impressionsThe employees were very helpful and nice .
jim s. | Expérience généralethe manager was friendly and polite
Susan E. | Premières impressionsExcellent service à la clientèle.
gina w. | Expérience généraleJessica Johnson and her staff was awesome!
Alex M. | Expérience généraleI rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.
JERONE T. | Premières impressionsMake me have to buy a lock Newman had a lot I just didn't think it was appropriate whisper my money the put a lock on a
Marvin P. | Premières impressionscustomer service and the manager are great!
myia j. | Premières impressionsJessica was very helpful and professional. Kimber(I think that was her name) was also very helpful. Thanks to both of them for their help to make my stressful day better.
kenneth f. | Premières impressionsN/a
kim h. | Expérience généraleVery friendly in good people's working thanks a lot
hugh angelo w. | Premières impressionsCustomer Service was Excellent at this location. Thanks for having great people to represent U-Haul.
Marilyn R. | Premières impressionsDidnt have my reservation despite my emailed confirmation #. Needed to contact manager off-site to walk them thru my order, & needed to give them my credit card 3x. Took 1 hour total just to reserve.
Milan P. | Premières impressions