This was the best experience ever. I was greeted by a young lady who actually loves her job and it shows, an uncommon trait in this day and age. After an unpleasant journey to get to the Uhaul location from Akron, Ohio; I was relieved not only to be at my destination but to be treated with such kindness.Bill J.
Customer Reviews for U-Haul Moving & Storage of River Oaks
Pour nous contacter
Calumet City, IL 60409
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.OLASENI O.
don't change the pick up site the night before customer pick up date as was done to me. the location was further away and did not have rental dollies or furniture pads i had reserved and the first alternative offered to me opens 2 hours after my pick up time. lack of attention to detail and poor service .Dirk F.
None the better!! GREAT customer service and facility!! Location is "PRIME"!!matthew H.
Jessica and the staff is fantasic!terry T.
The staff at this location always provide excellent customer service going above and beyond my expectations.Markita A.
the truck had check engine lite come on. it took 40 minutes for someone to call us back and tell us o2 sensor and to keep goingJOE S.
The confusion in the process can be irritating. I'm sure I definitely played a part in things not going so smoothly but to get all the way down to the end of the process just to find out Apple Pay isn't accepted and I had to go through a whole new mobile order just put a bad taste in my mouth. Again I'm sure I played a part but I don't think they should have card machines that accept tap if you can't use it when you need it.Coby W.
Le client n'a pas laissé de commentaire.Christopher G.
The truck and vehicle need to be in top shape, went enter on the bishop Ford on the expressway going the speed limit, 50mph the passenger mirror flew off the vehicle., I was lucky to have my son trailing me where he could guide me on my right side, because if I was by myself I would have been in trouble, this was awful, being scared but trusting in the direction of my son.glennetta S.
This location was referred to me by my brother in law, happy that he did!JIM R S.
Le client n'a pas laissé de commentaire.nicaya P.
Everyone was very professional with great attitudes.MAJOR M.
Le client n'a pas laissé de commentaire.Anthony H.
uhaul- the entire company needs to make and exception for the fact not everyone has a smart phone to do business . if not for my sister being with me i guess i would not have been able to do the rental. otherwise my experience for great... The general manager at this locatioon was really great and is a great people person ,..she multiple task smoothly... thank you ms j.j.erutha B.
Easy pick-up and drop off. I would use again.Nick K.
They was closing when I was dropping off. The gentleman was helpful and stayed to check me in.Michael D.
Le client n'a pas laissé de commentaire.Temeka L.
Seats were dirty, the 12V charger was not function causing me to get lost multiple times because I wasn't able to charge my phone, brakes have an issue. Can cause a crash.RANDEEP K.
The transmission on the truck was not working properlymichael D.
Yal charged me for 2 rental periods when it's only supposed to be 1. They said as long as I had the truck back before opening which it was I wouldn't be charged so that's very disappointingDENISE G.
Have better customer service!! The clerk with the blonde hair was extremely rude to the point l started to go to another location. I guess she was having a bad day very unprofessional!!ANGELA K.
Everything was fantastic. Got me in and out really fast and the equipment was amazing and just right for what i neededBranden C.
Nothing Customer service was excellentNAKIA P.
Le client n'a pas laissé de commentaire.Tracy S.
Le client n'a pas laissé de commentaire.Michael N.
Le client n'a pas laissé de commentaire.Russell H.
Le client n'a pas laissé de commentaire.Rhonda W.
I can't think of anything as far as improvement. However there was a young lady working that morning who was very pleasant professional and truly a pleasure to have her render service to me. For that I am MOST appreciative.Gregory P.
Le client n'a pas laissé de commentaire.Sonia J.
Le client n'a pas laissé de commentaire.ArMeisha J.
It was very surprising that I was charged for an extra day. I was 19 minutes late. The overdue charge should be prorated to a degree. $28 for 19 minutes is highway robbery. The first agent never told me exactly when the trailer was due.LEO S.
Service was fast and friendly in and out in no time good jobAUDREA S.
Make I can get a Truck with a Full Tank for Gas!Derrick S.
Everything was perfect and Jessica was outstanding, great customer service.Joel C.
Everything as expectedTIMOTHY K.
Store is understaffedDiego O.
Le client n'a pas laissé de commentaire.Walter S.
My assistant was very helpful. She had the answers to my questions and was very friendly.SEWILLAR W.
Make sure everyone return the van on full: that would help out the next person.Jimmy B.
Le client n'a pas laissé de commentaire.kevin M.
I will not be renting from UHaul again. Online return is troublesome with password issues I was forced to pay for another day of rental and insurance despite the fact the truck was returned to agreed drop off site and key placed in drop off box same day at 10 pm. Corporate Customer service was terrible and doubt that issue was looked intojosiah S.
One thing I did note is how close the break paddle and gas paddle are together you can hit the break and gas paddle at the same time and tha shouldn't be.bernard D.
Customer service was great!Kim W.
I really love this Uhaul location. I live near a couple of uhauls but I really get great service here so i always return when i need a uhaul. Jessica Johnson has such great customer service and is always very couteous and professional. She's such a hard worker and has you in and out in minutes. They make the pick up and drop offs super easy and quick. The equipment that I rent is alway super clean and ready to go when I arrive. 1510 Torrence Ave in Calumet City is the best uhaul location.Martha J.
Le client n'a pas laissé de commentaire.anthony M.
Well when someone reserve a unit or truck it's should be available for them when they get there.Monique C.
I didn't get the lady's name but her customer service is great. She was very detailed. Keep up the good work.TABITHA A.
Do Not loud talk the customers or potential customers and don't ask people for private information out loud with a room of people like address or phone number!Robin D.
Customer service was excellentNAKIA P.
Le client n'a pas laissé de commentaire.Tracey J.
Keep the young lady working this location..darryll E.
Le client n'a pas laissé de commentaire.katherine B.
Le client n'a pas laissé de commentaire.wanda J.
manager and staff were excellent and eager to pleaseGWENDOLYN S.
Le client n'a pas laissé de commentaire.patricia G.
Gas tank was not full. Low tire pressure light on. There is false advertising on price. You only pay $19,99 if you go around the corner and back.RAQUEL E.
Great service- Staff Manager was great!SHAWN S.
Le client n'a pas laissé de commentaire.Ken D.
Le client n'a pas laissé de commentaire.Cynthia M.
I ordered a dolly, the dolly was never in my truck. I Proceeded to call back and left a message that i never received a dolly and i got my receipt today and you charged me 150 for a missing dolly!! i will dispute this with my credit card.Radovan G.
Le client n'a pas laissé de commentaire.Patricia W.
Le client n'a pas laissé de commentaire.genevieve W.
Le client n'a pas laissé de commentaire.Vanessa T.
Le client n'a pas laissé de commentaire.LEONARD R.
Customer service was very poor when I went to the store I was greeted by a young lady the guy that check me out just had the look on his face like he really didn't want to be at work today and you really saw it in his face when I asked that I have a reservation I said no and he gave me a look like really I will never rent a truck from there againjennifer W.
Very professional even though they were short staffedRandall H.
Le client n'a pas laissé de commentaire.Kimberly H.
Le client n'a pas laissé de commentaire.Hank D.
Manager assisted me and was very helpful and knowledgable.Eric M.
Manger was loud & rude. Employees giving out wrong information.. Will never return to this location or recommend it to anyone.Ariel W.
Excellent service à la clientèleMONICA H.
There was a extra charge on my account and nobody was able to tell me whyDeshawn A.
Le client n'a pas laissé de commentaire.Tomasine J.
The truck was dirty and melting like cigarettes, or recommend this place to othersSitou A.
Le client n'a pas laissé de commentaire.Noe H.
The car transport had 2 lights out when I got it. The truck was 3 hours late. I had to wait 3 hours at the location for the truck that I was to use to be turned in. When I got the truck someone was smoking in it and it smelled like cigarettes.FRANK R.
Le client n'a pas laissé de commentaire.DEONDRA C.
The cashiers were welcoming, helpful and accommodating. I picked up my truck a little late (Around 1) and Ms Chiquita and the other gentleman was very helpful. Another gentleman I spoke to earlier was very respectful on the phone.Angie J.
Le client n'a pas laissé de commentaire.Nico R.
Le client n'a pas laissé de commentaire.alphonso C.
The manager was very pleasant n treated me with respect â€¦I'll b backCurtis S.
Overall I had a good experience. I did however have some issues with the app and online site while I was trying to extend my trip/reservation. I was also not able to check in through my phone, as I was instructed to go to the front desk to complete the check in process.. Lastly, I reserved a dolly and the dolly was not available at the time of pick up.Ashley H.
there were no mishaps, I appreciated the courtesy of the ladies I was a last minute and needed a truck now and they were here to help for my emergency I appreciate it thanx ladies!avita J.
Le client n'a pas laissé de commentaire.KEVIN R.
Le client n'a pas laissé de commentaire.MELINDA C.
Le client n'a pas laissé de commentaire.FALECIA S.
Le client n'a pas laissé de commentaire.Kristy N.
Le client n'a pas laissé de commentaire.Takenya W.
Le client n'a pas laissé de commentaire.calvin W.
Purchase the truck for 5 hours only used it for two manager was not willing to adjust the bill also driver side mirror repeatedly folding close while drivingleanord K.
Call me and I will explain in detail. Too much explanation to pit in an email and I'm curious to see if the will be any follow up behind this poor survry!William W.
Jessica and staff have the best customer service in town! They are always eager to assist, and make it an enjoyable environment to rent from.GREGORY M.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.Derrick G.
Le client n'a pas laissé de commentaire.Sheldon D.
Le client n'a pas laissé de commentaire.William W.
Need to hire professional people I know it hard to find help but don't just hire anybody. The guy who was working out was on the phone the whole entire time I was there. You ask him a question he has an attitude and didn't answer itandre W.
My experience has been wonderful and very convenient. I highly recommend the company for your convenience.Candice C. | Online Move In
Le client n'a pas laissé de commentaire.Tasha M. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin T. | Expérience générale
Manager is awesome! Very friendly, polite, & helpful. Storage unit location was a little inconvenient which made our move longer. But overall… good.Crystal C. | Premières impressions
They were real helpful to offer me a box to put my things inside the box that was tore up.WILL m. | Expérience générale
I love this location, they are so helpful and friendlyPaula M. | Online Move In
Le client n'a pas laissé de commentaire.JARDINAY R. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC M. | Expérience générale
Good serviceAndrew H. | Expérience générale
Great manager very helpful she was great !!!! Clean and pleasantTeresa R. | Expérience générale
Service and management was excellent!!!!!JOHNNIE S. | Premières impressions
Le client n'a pas laissé de commentaire.Deonta M. | Expérience générale
Some of my clothing have been damaged but with service people was good but my thing was damaged by water or something .but thank you all.god blessdinah a. | Expérience générale
Le client n'a pas laissé de commentaire.Claudia C. | Premières impressions
Le client n'a pas laissé de commentaire.katina w. | Expérience générale
You need more employees to assist customers. At the end of my services, I received a final receipt and a few days later another charge was added to my card. All I can say is I'm glad I no longer need your services after almost 2 years.BEVERLY C. | Expérience générale
Le client n'a pas laissé de commentaire.TIFFANY T. | Expérience générale
Le client n'a pas laissé de commentaire.ALVIN M. | Premières impressions
Manager was great!!!!!DELROY C. | Expérience générale
My problem was with the truck. Sounds like a transmission problem. Has a dragging sound taking a long time to change gears. The tow button is always pushed and light off.patricia c. | Premières impressions
Jessica is awesome! I highly recommend your specific location.Zaria H. | Expérience générale
Le client n'a pas laissé de commentaire.DORIS T. | Expérience générale
Le client n'a pas laissé de commentaire.Tanya P. | Premières impressions
I have the perfect storage unit and the price is great as well. Mrs. Jennifer is such a delight to come in contact with. She is extremely helpful, courteous and such a professionalCynthia S. | Premières impressions
Staff members are very knowledgeable and very helpful and courteous. I would recommend this location.Cynthia S. | Expérience générale
Solo una persona no me trato bien pero es exelente el trato del personalTOMAS O. | Expérience générale
Le client n'a pas laissé de commentaire.Tierra B. | Premières impressions
Jessica saved the day after another employee pretty much botched my reservation.Cheryl S. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel L. | Expérience générale
Le client n'a pas laissé de commentaire.Leondra G. | Premières impressions
Le client n'a pas laissé de commentaire.Leenetta H. | Premières impressions
The store manager Jessica has the worst attitude and next time I move no I will not be renting anything anymore ever again from uhaul byeTheresa B. | Expérience générale
Price is a little high when compared to others.Katrice K. | Premières impressions
The manager was very helpful and friendly. She went above and beyond the help me. The staff was professional and helpful as well. My experience with this storage facility was great.SHIONA W. | Expérience générale
Jessica is on top of everything she gives excellent care for her customersFatin M. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph M. | Expérience générale
Le client n'a pas laissé de commentaire.Amber E. | Premières impressions
Le client n'a pas laissé de commentaire.DORIS T. | Premières impressions
Very clean and friendly people work thereVernita C. | Expérience générale
We always felt welcome when we came in. Jessica was always helpful and genuinely happy to see us. The unit was clean, temperature controlled, and easy to get in and out of. I highly recommend using their services.Linnea L. | Expérience générale
Not sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Un travail bien faitLatrisha R. | Premières impressions
I'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendlyNancy A. | Premières impressions
This was my first experience with a commercial storage unit--what a pleasant surprise. The facility was spotless! Accessing the space was secure and easy to negotiate. Carts to move items were always available. There are two large "garage" units that you're able to pull your car in to load and unload. What I found really cool is a recycle area. If you have stored stuff that you no longer want, you simply place in the area and other renters are able to take items that they can make use of. I actually found a very nice pair of Air Jordan's that needed a bit of TLC. I threw them in the washer and voila, like new. I gave them to a homeless man--he was so appreciateive! I would not hesitate to store your treasures at this acility. Jessica Johnson is the driving force behind the facitly, always there, always willing to help!nancy F. | Expérience générale
Le client n'a pas laissé de commentaire.TONY G M. | Premières impressions
Great customer service and outstanding serviceNikkia J. | Premières impressions
Excellent serviceSTEPHEN R. | Premières impressions
The staff was very courteous and friendly and respectfulWINNIE P. | Premières impressions
Le client n'a pas laissé de commentaire.JONTELLE D. | Expérience générale
Le client n'a pas laissé de commentaire.ANTOINETTE W. | Expérience générale
They are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.kimberly h. | Premières impressions
The manger very Nice and very helpful and always pleasant every time I come in there the staff is very very very niceJatumn A. | Premières impressions
Le client n'a pas laissé de commentaire.PAMELA H. | Expérience générale
The storage locker could be larger. the upper lockers aren't easy to use.theodoria t. | Expérience générale
Le client n'a pas laissé de commentaire.JOEL E. | Expérience générale
Le client n'a pas laissé de commentaire.AMBER W. | Premières impressions
The bathroom didn't have any soap. Otherwise it was a good experience.Victoria J. | Online Move In
Le client n'a pas laissé de commentaire.Hillary K. | Expérience générale
Jessica was wonderfulFatin M. | Premières impressions
Jessica is really nice I was really frustrated about the move and problems I had with the uhaul truck but she did a great job in providing excellent customer serviceTheresa B. | Premières impressions
Going to miss the employee and Jessica the GM. They was always nice and friendly made my year there great. One thing I know if I ever need a place to storage or Uhauel I will be there.Latisha J. | Expérience générale
Service was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃Carmen L J. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES C. | Premières impressions
Le client n'a pas laissé de commentaire.MUHAMMAD A. | Expérience générale
They were quick and pleasant to work with.Heather S. | Premières impressions
Mrs. Johnson was very professional and considerate toward my needs.Arthur H. | Premières impressions
My storage experience was great. I have not one complaint. My things were very well secured from theft, pest, and temperature/humidity control. All my things were well kept. I love it. I would use them again.charmaine b. | Expérience générale
Mrs. Johnson was very helpful,polite,well mannered,and quite informed about her facility and others as well.Although she was not able to accomodate my wife and I,she made it possible for us to obtain the service we required. In my opinion Mrs. Johnson is the BEST.Michael G. | Expérience générale
Le client n'a pas laissé de commentaire.Heather S. | Expérience générale
The manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.TINISHA W. | Premières impressions
Initially, I found it odd that a reservation was not a confirmation, so I went into the facility. The person who helped me was great! We got it all straightened out and confirmed.nancy F. | Premières impressions
Storage location clean and well maintained. I believe the organization can do a better job training the store manager. She is well competent and serious and passionate about "her" storage, but leadership training would be helpful to staff and customers.Kwasi M. | Expérience générale
Le client n'a pas laissé de commentaire.gennie w. | Expérience générale
Le client n'a pas laissé de commentaire.antoine W. | Expérience générale
That Mg is disrespectful and don't know how to talk to people did read the paper work to me . i thought that the truck was for three day she said she was the on me they made a mistake. I rent a trailer first they put it on a different number so I did get that right the person the phone had everything incorate the was made at me The mg was talking bad about the other work to me she charge me for being late plus I mop the truck out and close it and it was hot it small . I had my own dally she charge me for one of my kids pulled it with the TV. This happen 7/6cynthia j. | Expérience générale
Only complaint was the entry We had to unload was very BAD... It was 2 staggered BOARDS on ground, at doorway that we tried to push/pull dollies over, and more times than not, many of the times, items fell off The cart. Very difficult moving in......Roberta S. | Premières impressions
I lost my locker key and i can't get in my locker they told me to get in my locker i have to pay $50-60 dollar i already spend 300 for the mover and the sale man said it. Look live my storages is to small i still got stuff in the truckclara h. | Premières impressions
The sales rep Damien (1510 Torrence Ave Calumet City, IL), was more than helpful and quite knowledgeable about your products and services. We are Extremely happy with our experience. Thank you U-Haul and especially Damen for all of his assistance.Makeea G. | Premières impressions
Le client n'a pas laissé de commentaire.Danielle M. | Premières impressions
Le client n'a pas laissé de commentaire.jasmine s. | Premières impressions
Le client n'a pas laissé de commentaire.Andee U. | Expérience générale
Excellent customer service and the process went fast.shante a. | Premières impressions
General manager was very knowledgeable and friendly. Service was exceptional.debra t. | Premières impressions
The employees were very helpful and nice .jim s. | Expérience générale
the manager was friendly and politeSusan E. | Premières impressions
Excellent service à la clientèle.gina w. | Expérience générale
Jessica Johnson and her staff was awesome!Alex M. | Expérience générale
I rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.JERONE T. | Premières impressions
Make me have to buy a lock Newman had a lot I just didn't think it was appropriate whisper my money the put a lock on aMarvin P. | Premières impressions
customer service and the manager are great!myia j. | Premières impressions
Jessica was very helpful and professional. Kimber(I think that was her name) was also very helpful. Thanks to both of them for their help to make my stressful day better.kenneth f. | Premières impressions
N/akim h. | Expérience générale
Very friendly in good people's working thanks a lothugh angelo w. | Premières impressions
Customer Service was Excellent at this location. Thanks for having great people to represent U-Haul.Marilyn R. | Premières impressions
Didnt have my reservation despite my emailed confirmation #. Needed to contact manager off-site to walk them thru my order, & needed to give them my credit card 3x. Took 1 hour total just to reserve.Milan P. | Premières impressions
Services supplémentaires à cet emplacement
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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