Customer Reviews for U-Haul Moving & Storage of Rivergate

1 118 évaluations

1515 Gallatin Pike N   Madison, TN 37115

(629) 221-2502

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(629) 221-2502

1515 Gallatin Pike N
Madison, TN 37115

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

This is the best uhaul location in the nation. If you need anything stop by uhaul in Rivergate. Staff is the best friendly and ready to help. Five star!!!!!!!

MARVIN P.  |  Premières impressions 
Évaluation :
5

Pick and and drop off was so easy and very friendly employees.

Kevin R. 
Évaluation :
1

Inside the truck was clean but smelled like fresh cigarette smoke. The passengers side view mirror was loose and would not stay in place. I could not see on the right side or feel safe driving the entire time. Had to stop on the interstate to try and fix it to change lanes safely with no success. I was terrified of hitting someone and causing an accident! I was able to have someone trail me in a car very closely so I could travel safely. UNACCEPTABLE! I suggest you have a mechanic to focus on repair and upkeep of U-Haul vehicles at all times. The gentleman at the desk apologized and offered free items from the store, but a roll of tape is not worth risking my life and others lives on the road.

Shana J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A. 
Évaluation :
5

Staff were friendly and helpful. However the equipment we rented was very squeaky & floor was warped.

Elizabeth B. 
Évaluation :
5

Quick and easy service. Staff was friendly, something hard to find these days.

Forrest E. 
Évaluation :
4

Customer service was great but need more people to help,Lord took 20 minutes to just turn my rental in..

RODNEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
5

Great customer service!!

terry S. 
Évaluation :
2

They could not find our truck when we arrived. Luckily they had another and was able to get us into it. I have been there when they had no other trucks available.

JOHN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armaflor P. 
Évaluation :
1

Waited outside for 15 minutes after check in for truck to be brought out front. Asked multiple times where truck was, workers kept calling someone but went to voicemail. Seemed unorganized. When truck arrived still had advertisement poster in window obstructing steering wheel.

Katie F. 
Évaluation :
5

The facility was great & always clean. The staff is very friendly. The only gripe I have was the lights by my old unit were not working.

LUIS G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy C. 
Évaluation :
4

Overall it was a good experience. The floors were really torn up, making it hard to move things over them. The original storage unit I had was in direct sunlight and was extremely hot even though I had paid for a climate controlled unit. They moved me with no issues. The staff was very nice. The carts were very convenient. The lights didn't work right where my unit was. The sensor for the lights was all the way down the hall. Not a huge deal but I had to walk into the dark before the lights came on so may be a safety issue. If I needed a storage unit again, I'd definitely use Uhaul. The sign up process was quick and easy. Merci.

WILLIAM m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal H. 
Évaluation :
1

The uhual in NJ was wonderful but TN location in Madison was a NIGHTMARE!

Amrit S. 
Évaluation :
4

The experience was all pretty good. No mishaps, staff was friendly. Checkout took kinda long but it wasn't too bad.

Stephanie O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwain J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA C. 
Évaluation :
5

We arranged on webpage to rent trailer at location on Brick Church Pike in Nashville. The place was extremely sketchy, had NO trailers at all and didn't even have a real office. UHaul sent us to a second location 15 min away on Gallatin Road, which was excellentâ€"well organized, competent and capable. It made up for the first placeâ€"what you hope to have in a UHaul location

Gary F. 
Évaluation :
1

They over charged me when I got in the uhaul it was only 25 miles to empty I returned it and they charged my card for full tank

Lashunda T. 
Évaluation :
5

Everything was fine

Claude S. 
Évaluation :
1

The service was terrible I will never rent from y'all again the salesman had a problem with me having the uhaul longer then I anticipated do to the fact my closing date kept getting pushed back I thought as long as I pay it it shouldn't matter the to top it off he threatened to report it stolen

Kristal K. 
Évaluation :
5

Stephon was awesome, made things simple and easy, which made a world of difference to me thank you!

laura-lee B. 
Évaluation :
5

Everything was great!

Harold M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLEOPHEUS L. 
Évaluation :
3

Be candid with customers about the length of time that rentals are available. In addition, maintain your equipment properly.

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shantez N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leon B. 
Évaluation :
3

Fulfilled a guarantee truck ready but was so far away after ordering at another location.

Dustin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan N. 
Évaluation :
1

Here are all the reasons I will never rent from UHAUL again, unless UHAUL compensates me for all the unsafety and the trouble. 1-Price advertising: I got $ 483 charged ( instead of $450) 2-The passengers site mirror was a didaster: it can't be adjusted in the cabin and twisting it from the exterior is a 2 man's job and it still didn't mirror correctly. I had to ask someone to drive with me in the passengers seat and adjust it so I could trust the view after leaving my premises with the load later in the evening. 3- Dashboard lights in the cockpit are hardly visible and couldn't be adjusted 4- When I rent a vehicle, for 2 days, I expect the time (hours) between departure at a UHAUL storage place and the drop off to match. 2 days=48 hours and not 47 hours. 5- The brakes on that vehicle better be checked.

Peter P. 
Évaluation :
2

Alarm / login system fundamentally broken. Does not isolate alarm when you sign in. Staff communication lacking. Price increase unacceptable. Office hours not always convenient

david g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Syed R. 
Évaluation :
1

My things where full of roaches the restroom was full of roaches the whole place full of them from the time I walked in

Jessica K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel D. 
Évaluation :
4

I got charged for an extra day even though I returned it on time I paid $33 for the initial rental and then I had to pay $22 more for returning it which was bullshit

Mark D. 
Évaluation :
5

The gentleman who checked me in sincerely thanked me and made me feel like a valued client. When I didn't know what to do, he took over immediately and handled everything for me.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn T. 
Évaluation :
4

The truck issues were explained to the staff and they recommend we call and complain. They were very sympathetic and helpful.

Todd H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin C. 
Évaluation :
5

The staff was excellent friendly and helpful in so many ways

FREDDRICA H.  |  Expérience générale 
Évaluation :
2

Tried to charge me and extra day because the address they sent me was incorrect on the email so I went to the different location.

Bryce B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
2

Only one person working the counter who was not the friendliest, smelled, and was a bit slow. Stood in line and waited for over 20 minutes and then when walked out to the truck he started it and just walked off. Reserved a truck at a different location initially and received a call saying it wasn't available there so reservation was moved to a different location, but the size I reserved wasn't available there either the day I picked it up.

Kathy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tederick B. 
Évaluation :
2

Staff were unhelpful and i have had to speak with uhaul site multiple times to fix their mistakes

dylan F.  |  Premières impressions 
Évaluation :
1

I returned and checked in the trailer two days early and the uhaul employee told me they would adjust the bill. This never happened. I called uhaul and they told me that they sent am email to the manager and they would fix the billing and call me. Neither has happened and I have been billed the full amount. Also, its inappropriate for employees to stink of Marijuana, while on duty. Maybe thats why no one completed the check in and bill adjustment.

JOSHUA F. 
Évaluation :
3

I was told by the person that booked my U-Haul that all I needed was a copy of the drivers license of the person that was driving the U-Haul for me. I get there to rent the truck and he had to be there in person. I'm very unsatisfied with not being told exactly your policy on that.

Deborah C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

young P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
2

Next time make sure the u haul have gas in it

DEANGLO U. 
Évaluation :
5

great service, easy to rent from just keep on being yourselves

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey G. 
Évaluation :
5

Keep Up The Good Work

MARVIN K. 
Évaluation :
2

It just takes too long to do anything with this location. Honestly it's like they just don't really have their customer flow figured out. It took my 45min to get a trailer with literally no one in line because the attendees kept taking calls. I did online return with this trailer because the attendant told me to go inside and tell them I dropped off the trailer and the line was like 10 deep so I knew that was an hour wait for sure. Usually they check me in for returns outside.

Matthew S. 
Évaluation :
3

I made an appointment to wait for it be ready and when I arrived they didn't have anyone to do the hitch installation. They said it could take up to 6 hours but thankfully it only took 3. The employees were very nice, but definitely not on time.

Faith V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYANTCHRISTOPHE B. 
Évaluation :
5

All associates at the location and on the phone we're very helpful and very professional

Sonia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J. 
Évaluation :
5

Great Experience!

Joseph J.  |  Expérience générale 
Évaluation :
5

SPOT ON@

deb W. 
Évaluation :
5

Always good service when I need it.Keep up the good work.If I get famous I wouldn't mind to do a U-haul commercial.🙂

Eric M. 
Évaluation :
1

So many changes in pickup location. It got delayed for more than 3 hrs for me to get truck. I lost 200$ for labour because of delayed truck. Have to drive 40miles north of nashville in crazy Friday evening traffic. I budgeted for 350$ but u guys charged to hefty 670$. Never come back to U-Haul unless gets compensated with frustration, lost so much time and extra charges.

Hansraj L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony b.  |  Expérience générale 
Évaluation :
2

Hire more cashier

Lori L. 
Évaluation :
1

I rented a Cargo van. Without any notification, my reservation was switched to a 10' box truck which did not fit in my parking garage and made my move substantially more difficult. In addition, my reservation was moved to a different location than the one I chose. It was 10 miles further away, and because I had to pay per mile, cost me an additional $20. Horrible customer service and they acted like I was the one inconveniencing them. Would love to talk about it and I still have the confirmation email that shows a different vehicle and location from the one I was forced to go to.

Theresa K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline E. 
Évaluation :
5

My experience was great. Thanks

Paul R. 
Évaluation :
3

The young woman (white very thin with a long pony tail was rude and indifferent to me. I was never informed of the “specific lock) policy by her or anyone else when I rented my storage facility. I was also never informed there was an additional “4” before the four digit pin I picked for checking into the facility. For that reason I waited 20 minutes outside the facility after hours to gain entry waiting for a manager to call me back about the matter. My entire process for getting the truck and unit was more than 30 minutes (way too long). I will say the manager who did call me finally was apologetic and the other female manager (Ciera) was kind and apologetic about the lock policy. Not a great start at all though to an ongoing (storage unit renting duration) business transaction.

Joseph H. 
Évaluation :
3

I was so frustrated with the time frame in which Haul said they could deliver my boxes, one they arrived in TN. I was told I'd have to wait 10 days! SO, I had to pay an outside person to bring a trailer to pick up my boxes in order to move into the property I had already leased. I told Uhaul at the time I ordered boxes that I would need them delivered on 9/23 or 9/24. They told me on 9/23 that there was no record of my request!!! When I received the boxes they were bolted shut! Nobody ever told me that would happen. So, I had a moving crew here to help me on 9/24, but we couldn't get into the boxes bc they had been bolted shut AND the UHaul locks which I had purchased from you wouldn't unlock either. I was embarrassed & beyond frustrated! I'd like to speak with a supervisor regarding the issues I had, file an official complaint & request to be refunded for much of my bill, I have many witnesses & video to prove the trouble we encountered once we got the boxes! SO FRUSTRATED!

Liza B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D. 
Évaluation :
3

Bill was way too high. There numerous fees and taxes I was not aware of

Phillip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annette H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa F. 
Évaluation :
5

Your business has been a blessing to me at this time in my life. I am recently divorced and needed a place to store my belongings until relocate tan apartment. God bless your Business it is a lifesaver.

francis c.  |  Premières impressions 
Évaluation :
4

Super nice and answered all questions

LORA D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM m.  |  Premières impressions 
Évaluation :
5

Everyone was courteous and explained all my questions

karl W. 
Évaluation :
1

The truck was not ready at pickup time at 7am. When Uhual said I could pick up 24/7 at that location. We wasted two hours with movers. I would like to be reimbursed for that. When we came back at 9am when the store opened the workers weren't even there yet. The workers had no clue what was going on. Then I was still charged for my 7-1 time when I didn't even have the ability to get the truck. This was a joke to put it nicely.

Daniel P. 
Évaluation :
5

The facility served my purpose for securing my belongings as I was moving from another state. Decent rental rates and very helpful and friendly staff to assist me with whatever needs I requested..

jaqueline b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline B. 
Évaluation :
1

The employee mischarged me on the gas bill. I filled gas before I return. The employee is not honest.

Napoleon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel M. 
Évaluation :
5

One of the tires needed air when I picked up

REBEKAH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kenya M. 
Évaluation :
5

Very convenient

Ranekia R.  |  Online Move In 
Évaluation :
5

Truck was not in great shape. It drove well but it could be much cleaner inside.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
2

The team at Mt Juliet/Hermitage gave me a lot of wrong information that thankfully, with the help of who I hired there to deliver & pick up my box helped me out with - after I paid him an extra $100 cash - got to me and my box was on its way. Once I made it to Florida, everything went smoothly and easily. I rated the team at Mt Juliet/hermitage low.

Russel K. 
Évaluation :
2

We picked a location to rent from closer to our location to keep our cost down. We ended up having to drive 40 miles round trip just to pick up and drop off the truck. We were given a $10 discount to help with mileage but in the end I still spent $60 more than I should have needed to spend after I put gas in and paid for the mileage.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S. 
Évaluation :
4

Very helpful and timely staff

DANIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael U. 
Évaluation :
1

They charge me for 2 days & 688 miles Even I rent one day drove it around 60 miles. Customer service he don't know how to do math! Already file a complain .

Ahmad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Where to start I want a 15ft truck there was not 1 available so I went with the 20ft that nook was offered a upgrade from a 15ft to a 20ft for free.on day of pick up they did not have the 20ft so they gave me the 15ft and chargers me more than o was quoted for the 20 truck I would say keep your promise if I was not paying for a company I would of not used your services

Donnie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE T. 
Évaluation :
2

The door was messed up

Avis S. 
Évaluation :
2

You really don’t want to know!

Linda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaqueline b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnetha H.  |  Premières impressions 
Évaluation :
1

My storage unit literally got broken into. Staff was not helpful. They just kept repeating the same words to me "never in my life have I seen this" Drove 40minutes back and forth for a whole week trying to get answers and got nothing. If U-Haul didn't have such a monopoly on trucks I would never use them again.

Jaime A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA D.  |  Premières impressions 
Évaluation :
5

Everyone was was very helpful and enjoyable to be around. 👩🏽‍🦱

rhonda m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHA M.  |  Premières impressions 
Évaluation :
4

Staff were nice Prices are a bit steep though.

david g.  |  Premières impressions 
Évaluation :
5

There were a few hiccups initially when I attempted to retrieve my reservation was quickly resolved had a little issue with the first truck had to turn around right back again not a big issue but accolades and appreciation to both Sam and Joe who at this point literally had to come down not for the service here but for everything else that I going through at the very moment and I can't thank them enough

devin d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis J.  |  Expérience générale 
Évaluation :
1

Still waiting to hear from manager of this location about charging me for an extra month.

nicholas l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose H.  |  Expérience générale 
Évaluation :
5

Marvin was so pleasant and helpful!

RYAN Q.  |  Expérience générale 
Évaluation :
4

When I first got there it was only one person at the desk. There were several people in line. We were told to come back at 12 because the storage person was not there. An employee who works the front came in and I asked him to help because I had surgery on my knee . He stooped and help me. I don't remember his name but he works the front. Please give him a raise because he is extremely cordial and caring and helpful.,

Anita W.  |  Premières impressions 
Évaluation :
1

The staff are not friendly, the place is nasty and BUGS, ROACHES are everywhere and getting into storages and all the items in storage. I wouldn't give this location 1 star ⭐️ at all it's under poor status… Its real bad in that place of business. Very disappointed, I wouldn't never use this Uhaul location again nor family.

Ebony W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valencia G.  |  Expérience générale 
Évaluation :
1

Horrible, inexperienced, lazy staff.

LATORRACE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judd B.  |  Premières impressions 
Évaluation :
5

Great facility and so nice to pull into a secure loading area late at night. Great buggies available for loading. I will use again when I need a storage spot.

TIMOTHY W.  |  Expérience générale 
Évaluation :
2

Sent emails and never got a response, Checked out and cleaned the unit and was DENIED a prorated refund. Will never use U-haul again. And will tell all my friends and family of this experience.

Mario C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antwane M.  |  Premières impressions 
Évaluation :
2

They were very disorganized and half the time someone was not at the counter, however the staff I did speak with was very nice.

Tori M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Delores y.  |  Expérience générale 
Évaluation :
3

To many bugs place needs to be bombed

Jessica K.  |  Premières impressions 
Évaluation :
5

Storage is the easiest service that UHaul offers. This facility was easy to get to and the drive in bays were perfect for loading/unloading out of the Sun.

Patricia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H.  |  Online Move In 
Évaluation :
5

Drove in from CA and was able to efficiently move my stuff into storage and drop off my trailer. Will definitely use again.

RYAN Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrus S.  |  Online Move In 
Évaluation :
5

Staff very nice helpful

CENTO H.  |  Expérience générale 
Évaluation :
5

Guys were cool even their hair was nice! Especially the green one

Quinton G.  |  Premières impressions 
Évaluation :
5

I like the cleanliness of the facility, the staff, and the security features.

Vincent H.  |  Online Move In 
Évaluation :
5

Had an issue, the manager went above and beyond to solve. Very professional guy. Storage area is well lit and clean and I love that you can back your truck up inside the building to unload

eric E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Expérience générale 
Évaluation :
1

The staff is very rude and mean. They lie so much

Diane H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn J.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANNA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYEISHA J.  |  Premières impressions 
Évaluation :
5

We had a storage unit for 7 months. Never had a problem here. Our only issue was the lights didn't always work in the back of the facility. But the staff were always nice and friendly.

Nikki P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rikkilin W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick B.  |  Premières impressions 
Évaluation :
5

Hands down the best storage unit I've ever rented. So accessible, fantastic to use!!!! Built extremely well. Made my moving from Cali to TN outstanding. Merci.

Letitia U.  |  Expérience générale 
Évaluation :
5

Already referred to my cousin. This appears to be atp-notch, full-service facility! I will rent my truck for the furniture move from here too!

Ada P.  |  Online Move In 
Évaluation :
4

The overall experience was good, but they kept trying to charge me late fees while on Auotopay. Something is wrong with the billing system. I was locked out of my unit once, but when I checked in at the office I was told everything was fine and I was on autopay. My mother even received a delinquent letter. I checked in at the office, and was told autopay was working. No one could explain anything. Why was I charged late fees?

JENNIFER T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIARAH F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H.  |  Online Move In 
Évaluation :
5

Honestly the nicest U-Haul location I have ever dealt with

Baxey F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shellie w.  |  Premières impressions 
Évaluation :
5

They went way beyond to help me with my needs. I can never thank them enough. Keep up the great job

gladys s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela W.  |  Online Move In 
Évaluation :
5

This is the cleanest, best staffed facility I have every used. The staff when above and beyond, finding help when the contracted help did not show or call.

Howard D.  |  Expérience générale 
Évaluation :
5

Ciera Perry is the friendlist and most helpful Uhaul employee I have ever met.

Jennifer C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott S.  |  Online Move In 
Évaluation :
5

The office staff were AWESOME!!!!

John G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derrick b.  |  Expérience générale 
Évaluation :
5

So easy & convenient

Kejuana M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letitia U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britni R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N.  |  Online Move In 
Évaluation :
5

The Madison, TN location nearest to Rivergate is awesome! The employees are nice & helpful. I would recommend this location to anyone needing storage or other u-haul services.

Kristi K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esme P.  |  Online Move In 
Évaluation :
5

Great location for me great people to work with

Henrietta H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathena C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauvette H.  |  Premières impressions 
Évaluation :
5

I love the customer service, she took really good care of me... I'm very happy

Nyke L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valencia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H.  |  Premières impressions 
Évaluation :
5

Everything was great, loved the automated check-in process online. Very convenient. 

Reid B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilie C.  |  Premières impressions 
Évaluation :
5

Along with extra equipment a place(bay) you can pull in and easily load and unload and an elevator makes it so much easier and better!!! The gentleman that helped me was so helpful and I had rented the wrong size and instead of doing like most do go ahead and give it to me he showed me rather and then I got to get a correct size that was needed!!!

Tasha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvira M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kizzie W.  |  Expérience générale 
Évaluation :
2

I signed up for storage unit was not given any instructions on how to access the building or access cards. I cleaned out my unit according to the instructions and 5 days later my emergency contacts gets notice that my storage rent is pAst due.

breon a.  |  Expérience générale 
Évaluation :
5

Excellent staff!

BROOKE S.  |  Expérience générale 
Évaluation :
5

Very helpful and understanding employees & managers.

Tara W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICE S.  |  Premières impressions 
Évaluation :
4

I wish the online rental had a map so I could have picked the spot I wanted to rent. As it is, I have to haul all my stuff past empty units to get to mine.

Eddie H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHLEY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARRON B.  |  Premières impressions 
Évaluation :
5

Very helpful, very friendly. You have an amazing staff! Merci

JOSE A.  |  Premières impressions 
Évaluation :
5

Everything and ALL THE WORKERS WERE FRIENDLY AND AMAZING!!!!!!!🥳😘

ASHLEY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shatekia e.  |  Premières impressions 
Évaluation :
5

Cierra (sp), was so kind and informative. Good service is hard to find these days, she is a keeper!

Jennifer D.  |  Premières impressions 
Évaluation :
5

Marvin the store manager is excellent you need to give him a raise.he has made it so easy for me to store my stuff on down to asking me if I needed movers and I sure did.

Glenda S.  |  Premières impressions 
Évaluation :
5

Mr. Perry was was kind and professional!

Tonya F.  |  Premières impressions 
Évaluation :
5

The Manager Marvin Perry Jr was was amazing with his customer service, he took pride in his work, new his job perfectly and answered all of my questions with gre