Customer Reviews for U-Haul Moving & Storage of Rivergate

346 reviews

1515 Gallatin Pike N   Madison, TN 37115

(629) 221-2502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(629) 221-2502

1515 Gallatin Pike N
Madison, TN 37115

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Customer did not leave a comment.

Deborah L. 
Rating:
3

It is impossible to reach people at the actual locations via phone. All phone numbers go through a central answering location and wait times were terrible. Also, your website does not allow for modifications to orders after they have been placed. Spent way too much time on the phone on hold. Would rate your customer service as a 1 out of 10.

Lindsey F. 
Rating:
4

The site was probable short staffed but handled everything great. I was expecting it to be a painful experience, but it was very pleasant and easy to manage.

LANE S. 
Rating:
5

Nothing the staff was amazing!

Brian F. 
Rating:
5

Customer did not leave a comment.

William B. 
Rating:
4

Ciera was the best!!!

Matthew G. 
Rating:
5

I LOVED everyone on the team, thank you so much. Super helpful, got my delivery moved up so I got my box in 10 days, and everything arrived perfectly.

Francesca S. 
Rating:
3

Customer did not leave a comment.

THOMAS D. 
Rating:
5

Everyone was great.

mark S. 
Rating:
5

Where good thank you for awrting

Seyyid H. 
Rating:
1

The customer service were always on the phone with some friends.

WENCONG C. 
Rating:
4

Customer did not leave a comment.

Chandler Z. 
Rating:
3

Truck had a hard time starting

William A. 
Rating:
5

Customer did not leave a comment.

MICHAEL R. 
Rating:
5

Customer did not leave a comment.

Matthew C. 
Rating:
3

Still waiting for my 6 day late refund of 300.00.

Christina S. 
Rating:
3

More training for your employees on your app

DOLL B. 
Rating:
5

Customer did not leave a comment.

Eriqua M. 
Rating:
5

Customer did not leave a comment.

Alexis M. 
Rating:
5

Customer did not leave a comment.

Justin B. 
Rating:
5

Customer did not leave a comment.

Tennie L. 
Rating:
5

Customer did not leave a comment.

Mark I. 
Rating:
5

Customer did not leave a comment.

Jarrod S. 
Rating:
5

Ciera Perry was so friendly and very helpful during the check-in process. The staff made check-in and drop-off very fast, easy and comfortable.

KATRINA H. 
Rating:
1

Have a vehicle available at the location I reserved and at the time I reserved. Paid for but did not receive furniture pads. Couldn't return to the location later cause it was across town. Called the agent within the hour to report the missing pads. He did not credit my account. I had to report to customer service.

Brian W. 
Rating:
5

Customer did not leave a comment.

AMBER Y. 
Rating:
5

Customer did not leave a comment.

KRISTEN W. 
Rating:
5

Customer did not leave a comment.

tonia p.  |  First Impressions 
Rating:
1

My reservation was not honored. I was charged more than originally quoted online and the equipment was not ready for my reserved time

STANTON H. 
Rating:
5

Customer did not leave a comment.

Jeffrey C. 
Rating:
5

Excellent staff

BROOKE S.  |  First Impressions 
Rating:
3

Customer did not leave a comment.

LESLEY J. 
Rating:
4

At pick up service was great. The gentleman were kind and helpful. Truck was clean and ready to go at pick up. Dropped off the truck around 5-5:30pm same day. Gentlemen wasn't very kind. Other than that good experience.

SUZANNE S. 
Rating:
1

Customer did not leave a comment.

Josh W. 
Rating:
5

They even gave us a courtesy ride home.

Mark B. 
Rating:
5

Cierra and Marvin are fantastic! Keep up the good work!

AMBER Y. 
Rating:
4

Customer did not leave a comment.

Delores y.  |  First Impressions 
Rating:
5

Na

CLARENCE C. 
Rating:
5

Customer did not leave a comment.

STEPHEN S. 
Rating:
5

Customer did not leave a comment.

Klenesia J. 
Rating:
3

Customer did not leave a comment.

Charles D. 
Rating:
4

Customer did not leave a comment.

Bryce C. 
Rating:
4

Customer did not leave a comment.

ROBERT C. 
Rating:
1

Not we're I was so pose to pick used more gas and charge me for it and extra miles were use long drive

troy J. 
Rating:
5

Customer did not leave a comment.

KYUN P. 
Rating:
5

Customer did not leave a comment.

Dawn P. 
Rating:
4

Customer did not leave a comment.

WILBERT P. 
Rating:
4

Customer did not leave a comment.

RONALD P. 
Rating:
5

My experience with U-Haul of Rivergate was great. The gentlemen who help me, Courtney, was professional, polite, and efficient. Thank you, Sam Emery.

SAMUEL E. 
Rating:
5

Fast & friendly service! They had the van I reserved ready and waiting.

BRIAN F. 
Rating:
5

Customer did not leave a comment.

Richard J. 
Rating:
5

Customer did not leave a comment.

Tyler G. 
Rating:
5

Customer did not leave a comment.

JEFFERY H. 
Rating:
4

Customer did not leave a comment.

Larry J. 
Rating:
5

Customer did not leave a comment.

Catherine Z. 
Rating:
3

Customer did not leave a comment.

LISBONNE J. 
Rating:
5

Customer did not leave a comment.

LEESHA S. 
Rating:
3

Placed order online and declined insurance when we picked up the truck they charged us 110 $plus tax for insurance and then told us they could not refund it.

Breton D. 
Rating:
5

Excellent customer service!

THEODORE S. 
Rating:
5

Customer did not leave a comment.

WILLIAM W. 
Rating:
3

Customer did not leave a comment.

Michael C. 
Rating:
5

We picked up an auto transport at Car Source on Dickerson pike. The guy that checked us in was 45 minutes late. And he was on his phone the whole time he was checking us in. Would not recommend this place. Did not even inspect anything or provide any instructions.

BRAD W. 
Rating:
4

Customer did not leave a comment.

larry M. 
Rating:
5

Customer did not leave a comment.

WILLIAM G. 
Rating:
5

From start to finish my Uhaul experience was top notch! My service that I received was better than Chick Fil A!

Caleb J.  |  First Impressions 
Rating:
5

The service was very great.

THOMAS P. 
Rating:
3

The website is horrible. Will never use again

LUKE L.  |  First Impressions 
Rating:
4

Customer did not leave a comment.

LUKE L. 
Rating:
5

Customer did not leave a comment.

CHARLES Y. 
Rating:
5

Great customer service they suggested what I needed to for the haul at a great savings.

Doug W. 
Rating:
5

Very nice, clean, and efficient Uhaul rental spot. Thanks yall!

SPERRY W. 
Rating:
5

Customer did not leave a comment.

Kevin B. 
Rating:
5

Customer did not leave a comment.

louis S. 
Rating:
5

Customer did not leave a comment.

TRENT S. 
Rating:
4

The staff at this location were really nice and they were fast to service me so I could get in and out of there! Moving is always stressful and the truck rental was NOT stressful :). Thanks!!!

Alena T. 
Rating:
5

Customer did not leave a comment.

LA TONYA J. 
Rating:
5

Your Saturday morning staff for May 1st was phenomenal. I didn't catch their names but you had one woman, two young men, and I believe an older man cleaning trucks. They were in there with big positive energy getting a lot of customers turned out first thing Saturday morning. They had control of situations where something hadn't worked out for people. They were on the ball trying to find alternative options. The whole time smiling and joking and keeping everybodys vibe up. I wish more places I had workers as good as these.

RACHEL M. 
Rating:
5

Customer did not leave a comment.

Carter H. 
Rating:
5

Goods arrive din great condition except one - having to get it repaired

Elizabeth P. 
Rating:
3

Barbara and Lexie were incredibly helpful movers of the boxes but apart from that, the staff I spoke with on the phone was incredibly unhelpful. I did not receive call-ahead calls on the days of the move and was not called the days before my move to schedule my delivery window of the boxes. The staff at Madison were very unhelpful - at one point one of them transferred me to the national customer service queue without any warning or notification that I was redirected. I did not receive a consistent quote for my order and was overcharged by over 100 $for the services I requested. Only after four calls was I able to get a refund. The U-Boxes themselves were really useful and our belongings were delivered safely which I'm very grateful for. Overall the steps taken need to be streamlined more efficiently for better customer service.

Bonnie W. 
Rating:
2

Customer did not leave a comment.

CHARLES P. 
Rating:
5

Victor was very helpful. He saw that I was having a really bad day and made renting and returning the truck very easy.

ROBIN R. 
Rating:
5

Customer did not leave a comment.

Keegan M. 
Rating:
5

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5

This overall was the nicest and biggest Uhaul I have ever been to. The Manager was Courteous and Respectful. I would highly Reccomend this location on 1515 Gallatin Pike. Best I've seen around in a while.

SUSANN B. 
Rating:
1

I was charged for storage an I got my stuff out on the 17 it was due on April 19 an still got charged they told me I would not be charged I just want my money back just like anyone else very disappointed in your business

TAMMY F. 
Rating:
5

Customer did not leave a comment.

William M. 
Rating:
1

I could not get a hold of anyone to return the truck. The website wouldn't work to tell me which location to drop off at and so I was charged 60 $extra just because I couldn't get in touch with anyone. This location is not customer friendly, could barely find the entrance abd when I did I couldn't find anyone that worked there for at least 25 minutes even though some of the uhaul trucks were left running.

Kim C. 
Rating:
5

Customer did not leave a comment.

Mike L. 
Rating:
5

Customer did not leave a comment.

ISBEL I. 
Rating:
1

Long waits in line. Staff seemed overwhelmed and could not reach anyone by due to over 10min hold times on the phone. Very bad experience

Kenneth T. 
Rating:
5

Customer did not leave a comment.

COREY F. 
Rating:
5

The location is under construction, which will make it impossible to keep clean.

Todd P. 
Rating:
5

Customer did not leave a comment.

DEBORAH L. 
Rating:
4

This store open at 8am. My reservation was switched to this store and the original pick up time was not changed. This is not a reflection on this location as much as on the reservation system.

Daniel W. 
Rating:
5

I wouldn't change a thing!

ARVIS R. 
Rating:
5

Customer did not leave a comment.

BRENNAN C. 
Rating:
1

Customer did not leave a comment.

DECHANDA P. 
Rating:
4

When I arrived< i had to search for about 15 minutes to find the Office. I know this is a new location, but UHaul, please make it easy for your customers: Place a large sign on the front of the building with an arrow(s) printing to the Office where you check in and check out. Then place a sign over the Office door (currently unmarked on the south side of the building) saying: OFFICE.

WILLIAM D. 
Rating:
5

Customer did not leave a comment.

Andres K. 
Rating:
5

Great customer service

SONYA R. 
Rating:
2

Wasn't wearing a mask despite city ordinance Did not help processing return and charged me excessively. Did not not follow up with storage reservation.

TARASHANNON W. 
Rating:
3

Customer did not leave a comment.

Laqueta G. 
Rating:
5

Customer did not leave a comment.

CYNTHIA D. 
Rating:
3

Uhaul changed the pick up location for my rental at the last minute to this store. Which was 7 additional miles from my destination. There was no compensation for the change, even though we are charged per mile. This location is also still being renovated so we could not find the entrance initially. The inside is still clearly under construction.

NATASHA F. 
Rating:
5

Very friendly staff

mark p.  |  First Impressions 
Rating:
3

Customer did not leave a comment.

Yann A.  |  Overall Experience 
Rating:
3

There needs to be some climate control storage units

Kenya M.  |  Overall Experience 
Rating:
3

Customer did not leave a comment.

Randy Y.  |  First Impressions 
No reviews have been submitted for this location.

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