Le client n'a pas laissé de commentaire.GEORGE C.
Customer Reviews for U-Haul Moving & Storage of Rivergate
Pour nous contacter
Madison, TN 37115
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Brandi D.
Le client n'a pas laissé de commentaire.frank K.
Le client n'a pas laissé de commentaire.Randall D.
The service was excellent! The delivery and pick up were prompt with great communication from Lexi and Heather on both ends! It was a seamless process and one I would recommend to anyone!Kevin M.
Le client n'a pas laissé de commentaire.Shantese L.
Notify me in advance of a possible change in my reservation. If I have to go 5 miles out of the way to fulfill my reservation don't make me pay the extra mileage and let those people know ahead of time of the change.Barbara T.
The staff that was there to help was very friendly they help with all my questions and was very friendly towards me the staff has a certain rules or guidelines to follow but it seems that they went above and beyond there training to insure everything was done righttim H.
The folks here have known me by name for years (which amazes me) and are always fun and kind and expedite my transaction.KEVIN M.
Nothing but I would to see more Ford vans.The was great.Good job!Eric M.
Le client n'a pas laissé de commentaire.Sarah M.
The employees did not seem interested in helping me at all. I felt I was an inconvenience to them. I would never recommend anyone using the madison tn uhaul for any uhaul services because it was so bad.Jeffrey S.
Took 40 mins to find trailer, didn't provide drop off location. This is one of those I ran out of the truck and it was contacted by U-Haul to see if I would bring a trailer along with me to drop off for a small discount on my truck rental. It turned out to be a lot of hassle.charles M.
I received two phone calls two days after turning the truck in asking when I was going to turn the truck in. He was nice and professional, but I was concerned for a bit until I got my confirmation email.Don M.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Rebekah T.
Le client n'a pas laissé de commentaire.Annika F.
Le client n'a pas laissé de commentaire.Jack P.
Joe was a joy to do business with. He was professional, helpful, knowledgeable, and suggestive.. Everybody was kind and the atmosphere was comfortable. As far as the equipment is concerned everything worked as it should and was well kept. I would definitely recommend this location to other people Thanks LunaAmandaLuna M.
Le client n'a pas laissé de commentaire.Hugh S.
Truck drivers and fork lift operators were outstanding.Steve I.
They should not have charged a cleaning fee. I cleaned both the cab and bed. It was immaculate. A sign is posted stating that the fee will be waived under those circumstances. The taxes were a real shock. Lobby the State of Tennessee to reduce them. The normal sales tax rate is excessive but not shockingly so.JOHN D.
The guy hooking up the trailers seemed to either have no idea how the coupler works, or a lack of care. luckily I quickly figured out that he forgot to tighten the cap when the trailer came off my truck, walked up my bumper and in to my tailgate and dinged the piss out of it while I was loading my car. No reason for employees of uhaul to not be fully aware of how their equipment functions.Adam H.
Le client n'a pas laissé de commentaire.deb W.
The truck was sub standard. The suspension has been overworked. The entire truck has been overworked. The initial rental price is great but the $.99 per mile charge is misleading to say the least. Add in the price of gas and a one day rental cost me over $300.Michael G.
Great experience well trained staffMathis W.
Heather outstanding. Madison, TNSteve I.
Le client n'a pas laissé de commentaire.Larry B.
Very polite & friendly.Luis G.
I think the whole experience was quite good, and I would use u-haul again. The only reason I had some damage was because the containers could have been packed better by us, so no harm, no foul.Tim B.
The staff is professional, helpful and very nice to deal with. I highly recommend this location.Lisa B.
I didn't appreciate the fuel tank being so low. It was known that I was moving from one state to another and yet my fuel light came on within 5 minutes of driving when I was under the impression I would get a full tank of gas. The $30 voucher isn't enough seeing as it cost me $100 to fill the tank. There were also no straps in the vehicle and I had to buy my own.Malcolm B.
From check out to checking the trailer back in all the crew were courteous, kind and professional. Right on time every time!Robert R.
Le client n'a pas laissé de commentaire.Vince P.
Extremely disappointed in the service reserve us in advance online our location was changed twice our pick up was two hours late and the Madison location tried to charge us $168 after we've already paid online our locations were changed at the last minute on moving day when time was limited I called customer service and they said there's nothing they could do about it that we had to finish our moving experience before we could file a complaint I think your customer service is extremely poor you're doing everything automated you offer pick up locations and then at the last minute change them and we had to drive all over town looking for a truck and sit and wait for them to open we expected to get her vehicle at 8 o'clock in the morning.Charles R.
Le client n'a pas laissé de commentaire.PAM G.
The app sucks. Nonfunctional return process. Tried multiple phones. Spent 20 minutes on hold for no one to answer.Austin B.
Le client n'a pas laissé de commentaire.Alvin J.
Le client n'a pas laissé de commentaire.GREG K.
Great customer service and friendlyLandon S.
Le client n'a pas laissé de commentaire.Raymond S.
I enjoy the service at this location!Alphonso M.
Le client n'a pas laissé de commentaire.Lauraine R.
Everyone was helpful and friendly and went out of their way to help me with my rental. Great Job to the team at the U-haul Moving and Storage of River Gate in Madison TN. Thanks, JBJAMES C.
Le client n'a pas laissé de commentaire.Danielle S.
Easy check-in with great staff. Super nice store.Stacy H.
Manager was ept. Female rep was terrible. Nee customer service rep seemed to have potential once trainedStevenP W.
Le client n'a pas laissé de commentaire.DeShone M.
don't overbook. this was not my first location choice.Derrick G.
Le client n'a pas laissé de commentaire.Ben R.
Ensure the gas is at the location on the contract. Original contract was marked 13/16 when employee pulled the truck up he noticed it was nearly empty. He did mark the paperwork but still seems to have caused an issue. Explained in drop off comments.MATTHEW H.
Staff at this location is top notch! They get you in and out as fast as possible!DANIEL S.
Le client n'a pas laissé de commentaire.Mandy R.
Everything was fine.No problems.Great job!Eric M.
Le client n'a pas laissé de commentaire.Corneilius R.
Truck was great; employee that checked us in repeatedly talked about needing to do his resume to find a new job. At one point he was on his phone working on it instead of working on getting us checked in. Unsure of his name, he had green hair and was a white man. The other employee, a young black man, seemed very knowable and a great employee.Jehmie B.
I thought 82 dollars was not a far price. Between the cost, fee, and gas. I spent over 100 dollars for a couple of trips to the dump. Probably gonna get buy me a truck so I won't have to rent a uhaul again. It was a good truck. I appreciate you guys.David W.
Absolutely not! They had no idea what they were doing. They gave us a uhaul that had no gas and had never been checked in from previous trips so the paper work was 7000 miles off. There was a man riding a bicycle inside the store and he was told to go find the truck. Who knows if we even had the right truck. You could not tell if they were even employees. The whole experience was wild. When he gave us the keys, he just put them on the counter and didn't say anything else. We asked if he needed to do an inspection or look and the truck and he said â€œno, you're good.â€ We had the truck for maybe 13 hours and when we turned it in in Murfreesboro, they had to figure out what happened as far as mileage. We put $75 of gas in it because of the paperwork and based on the short trip we took, we should not have even put that. The whole experience was horrible and I won't ever do it again.William R.
Great experience. Thanks so much!Jennifer C.
The air conditioning in the truck did not work and the drivers side door key lock did not work. In order to lock the doors I would have to unlock the passenger door and climb over the seats to unlock the drivers door.Melissa W.
With 36 years in the military, and using UHaul many times, this location is one of the finest overall locations I've ever used!!! A great experience!!!!Ivan F.
Guys were cool even their hair was nice! Especially the green oneQuinton G. | Premières impressions
Nothing. All went perfect.Philip M.
While the truck wasn't dirty it could have been cleaned out better.!Additionally, the truck was not in good running condition. It did not shut off but it didn't run smoothly.Lori B.
I like the cleanliness of the facility, the staff, and the security features.Vincent H. | Online Move In
Had an issue, the manager went above and beyond to solve. Very professional guy. Storage area is well lit and clean and I love that you can back your truck up inside the building to unloadCHAD E. | Premières impressions
Joe who was working made sure to have the truck put aside to be looked at next day by a supervisor.Kimberly F.
This â€œreservationâ€ was a disaster. Truck not available. Had to drive an hour to get an available truck. Not the truck I needed. You shouldn't call something a â€œreservationâ€ unless the equipment is available. I will not use Uhaul again. Ever. And will share my experience on social media.Matt B.
We had issues with the app as well as the address we were given, but overall the vehicle worked perfectly and we had no issues at all. Plus I was very grateful for the gentleman who suggest we bring it back to this exact location because it saved us well over 100 dollars.Christian K.
Le client n'a pas laissé de commentaire.chandra P.
Friendly helpful staff, speedy service. They were really on the ball!John S.
Jerry is focused on customer service.Michael O.
The truck size for my reservation was unavailable. Jerry went above and beyond to accommodate me with an upgrade at no additional costs.April W.
I don't think the man working was fully at fault for my experience here. I had to wait 45 minutes in line with only one person in front of me at the register. The man working was alone and clearly extremely overwhelmed. Once we finally got up to the counter, and the line had built up even more, we felt rushed and confused. We were renting a trailer, is nice the paperwork was done he just said â€œIt's one of those out backâ€. No one came out to tell us which one or to assist us in getting it hooked up. My suggestion would be to have at least two people working together that way no one is overwhelmed and you are able to provide people with proper information/help.Daniella M.
Very friendly, helpful, and professional staff.Richard T.
All was excellent Marvin was very polite and very helpfulcharles D.
Le client n'a pas laissé de commentaire.Alex F.
Le client n'a pas laissé de commentaire.James H.
Minimal wait time upon arrival to initiate the rental. Zero wait time upon arrival to return the equipment. The manager checked the hitch assembly before I left with the trailer and he with asked me when I returned with the trailer if there was anything that needed to be done to the trailer. Easy to book the trailer online. Very pleasant overall experience.Randy N.
I kept receiving email receipts that were showing charges I didn't owe. I spoke with customer service after the first time, then ignored the later ones. Very annoying.Gregory W.
Customer service was excellent. Associates were courteous, and incredibly helpful. Great attitude. 5 stars for everyone I dealt with! Merci.Gregory C.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Kenneth H.
Le client n'a pas laissé de commentaire.Latashia J.
Le client n'a pas laissé de commentaire.Demetria B.
The staff here was amazing and they helped correct all the bad errors of U-HaulDaniel D.
Le client n'a pas laissé de commentaire.Chris G.
Everything was fine but the key return box needs to have a bigger hole for the keys with the lock controls on it.But I had good service and the staff was nice.Eric M.
Need Agent to work on one customer at a time not three customers per one person. The other thing they should have the tools to be able to take off and put on trailer hitch balls whatever size it is in.Charles M.
Joe did an excellent job taking care of my needs. The truck met my needs perfectly.DAVID D.
Le client n'a pas laissé de commentaire.Alexis L.
Le client n'a pas laissé de commentaire.Kathy H. | Online Move In
Le client n'a pas laissé de commentaire.Donna A.
The truck broke down on me. I was still charged full price.Tonesha T.
Quick and easyDAVID F.
The first 26' truck was less than adequate. It sounded like the power steering was failing. Not impressed whatsoever. But, the replacement truck was excellent. Newer truck that worked flawlessly. The attendant never hesitated moving me to the better truck. Because of that, my experience was 5 star. The value was in line with my expectations. The check out/check in was fast and simple. Overall, a very good move. Recommendation would be to pay closer attention to the maintenance, especially before you deliver a vehicle to the customer. Merci.Bo R.
Le client n'a pas laissé de commentaire.Jennifer C. | Expérience générale
The staff is very rude and mean. They lie so muchDiane H. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN A.
Le client n'a pas laissé de commentaire.Emily D.
Le client n'a pas laissé de commentaire.Elizabeth M.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.Evelyn J. | Online Move In
The older gentleman who checked me in was very nice and knew what he was doing. All the other guys in the storefront were friendly as well. Props to whoever cleaned the Uhaul as well, it was ridiculously clean and smelled great.Hayden B.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Bridgett L.
Le client n'a pas laissé de commentaire.SHANNA W. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES B. | Expérience générale
Le client n'a pas laissé de commentaire.Spencer H. | Premières impressions
Le client n'a pas laissé de commentaire.Mark C. | Premières impressions
Le client n'a pas laissé de commentaire.TYEISHA J. | Premières impressions
We had a storage unit for 7 months. Never had a problem here. Our only issue was the lights didn't always work in the back of the facility. But the staff were always nice and friendly.Nikki P. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN K. | Expérience générale
Le client n'a pas laissé de commentaire.PAUL P. | Expérience générale
Le client n'a pas laissé de commentaire.Rikkilin W. | Online Move In
Le client n'a pas laissé de commentaire.Derrick B. | Premières impressions
Hands down the best storage unit I've ever rented. So accessible, fantastic to use!!!! Built extremely well. Made my moving from Cali to TN outstanding. Merci.Letitia U. | Expérience générale
Already referred to my cousin. This appears to be atp-notch, full-service facility! I will rent my truck for the furniture move from here too!Ada P. | Online Move In
The overall experience was good, but they kept trying to charge me late fees while on Auotopay. Something is wrong with the billing system. I was locked out of my unit once, but when I checked in at the office I was told everything was fine and I was on autopay. My mother even received a delinquent letter. I checked in at the office, and was told autopay was working. No one could explain anything. Why was I charged late fees?JENNIFER T. | Expérience générale
Le client n'a pas laissé de commentaire.KIARAH F. | Premières impressions
Le client n'a pas laissé de commentaire.Bruce H. | Online Move In
Honestly the nicest U-Haul location I have ever dealt withBaxey F. | Expérience générale
Le client n'a pas laissé de commentaire.shellie w. | Premières impressions
They went way beyond to help me with my needs. I can never thank them enough. Keep up the great jobgladys s. | Premières impressions
Le client n'a pas laissé de commentaire.Angela W. | Online Move In
This is the cleanest, best staffed facility I have every used. The staff when above and beyond, finding help when the contracted help did not show or call.Howard D. | Expérience générale
Ciera Perry is the friendlist and most helpful Uhaul employee I have ever met.Jennifer C. | Premières impressions
Le client n'a pas laissé de commentaire.Janet S. | Expérience générale
Le client n'a pas laissé de commentaire.Larry H. | Premières impressions
Le client n'a pas laissé de commentaire.Scott S. | Online Move In
The office staff were AWESOME!!!!John G. | Expérience générale
Le client n'a pas laissé de commentaire.derrick b. | Expérience générale
So easy & convenientKejuana M. | Online Move In
Le client n'a pas laissé de commentaire.Letitia U. | Premières impressions
Le client n'a pas laissé de commentaire.LAUREN B. | Expérience générale
Le client n'a pas laissé de commentaire.William B. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle L. | Online Move In
Le client n'a pas laissé de commentaire.Marsha E. | Premières impressions
Le client n'a pas laissé de commentaire.Samantha H. | Expérience générale
Le client n'a pas laissé de commentaire.Britni R. | Expérience générale
Le client n'a pas laissé de commentaire.David N. | Online Move In
The Madison, TN location nearest to Rivergate is awesome! The employees are nice & helpful. I would recommend this location to anyone needing storage or other u-haul services.Kristi K. | Online Move In
Le client n'a pas laissé de commentaire.Esme P. | Online Move In
Great location for me great people to work withHenrietta H. | Expérience générale
Le client n'a pas laissé de commentaire.Cathena C. | Premières impressions
Le client n'a pas laissé de commentaire.Mauvette H. | Premières impressions
I love the customer service, she took really good care of me... I'm very happyNyke L. | Online Move In
Le client n'a pas laissé de commentaire.Valencia G. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES N. | Expérience générale
Le client n'a pas laissé de commentaire.Samantha H. | Premières impressions
Everything was great, loved the automated check-in process online. Very convenient. Reid B. | Online Move In
Le client n'a pas laissé de commentaire.Emilie C. | Premières impressions
Along with extra equipment a place(bay) you can pull in and easily load and unload and an elevator makes it so much easier and better!!! The gentleman that helped me was so helpful and I had rented the wrong size and instead of doing like most do go ahead and give it to me he showed me rather and then I got to get a correct size that was needed!!!Tasha C. | Premières impressions
Le client n'a pas laissé de commentaire.Elvira M. | Premières impressions
Le client n'a pas laissé de commentaire.Kizzie W. | Expérience générale
I signed up for storage unit was not given any instructions on how to access the building or access cards. I cleaned out my unit according to the instructions and 5 days later my emergency contacts gets notice that my storage rent is pAst due.breon a. | Expérience générale
Excellent staff!BROOKE S. | Expérience générale
Very helpful and understanding employees & managers.Tara W. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICE S. | Premières impressions
I wish the online rental had a map so I could have picked the spot I wanted to rent. As it is, I have to haul all my stuff past empty units to get to mine.Eddie H. | Online Move In
Le client n'a pas laissé de commentaire.valerie b. | Premières impressions
Le client n'a pas laissé de commentaire.ASHLEY W. | Expérience générale
Le client n'a pas laissé de commentaire.Geoffrey H. | Expérience générale
Le client n'a pas laissé de commentaire.SHARRON B. | Premières impressions
Very helpful, very friendly. You have an amazing staff! MerciJOSE A. | Premières impressions
Everything and ALL THE WORKERS WERE FRIENDLY AND AMAZING!!!!!!!🥳😘ASHLEY W. | Premières impressions
Le client n'a pas laissé de commentaire.JENNIFER M. | Premières impressions
Le client n'a pas laissé de commentaire.shatekia e. | Premières impressions
Cierra (sp), was so kind and informative. Good service is hard to find these days, she is a keeper!Jennifer D. | Premières impressions
Marvin the store manager is excellent you need to give him a raise.he has made it so easy for me to store my stuff on down to asking me if I needed movers and I sure did.Glenda S. | Premières impressions
Mr. Perry was was kind and professional!Tonya F. | Premières impressions
The Manager Marvin Perry Jr was was amazing with his customer service, he took pride in his work, new his job perfectly and answered all of my questions with great patience and a smile. Friendly staff, organized facility. Anytime I need a storage space I will come here and recommend it to anyone who's looking.ADAM B. | Premières impressions
Le client n'a pas laissé de commentaire.Elida K. | Premières impressions
The workers at Madison uhaul were the best and help fullcarol j. | Premières impressions
Marvin and his team were extremely professional. I'd recommend 100 %.A Alan I. | Online Move In
Excellente expérienceJonathan M. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra C. | Premières impressions
Le client n'a pas laissé de commentaire.KEYOSHA B. | Premières impressions
Le client n'a pas laissé de commentaire.Monique L. | Premières impressions
Le client n'a pas laissé de commentaire.Keith L. | Premières impressions
Le client n'a pas laissé de commentaire.tonia p. | Premières impressions
Excellent staffBROOKE S. | Premières impressions
Le client n'a pas laissé de commentaire.Delores y. | Premières impressions
From start to finish my Uhaul experience was top notch! My service that I received was better than Chick Fil A!Caleb J. | Premières impressions
The website is horrible. Will never use againLUKE L. | Premières impressions
Very friendly staffmark p. | Premières impressions
Le client n'a pas laissé de commentaire.Yann A. | Expérience générale
There needs to be some climate control storage unitsKenya M. | Expérience générale
Le client n'a pas laissé de commentaire.Randy Y. | Premières impressions
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