Customer Reviews for U-Haul Moving & Storage of Rochester

Évaluation :

5

What a relief it was to speak to someone that knew what they were talking about ! He was extremely helpful in informing me exactly what I needed and where I could get it to have my rental happen. He answered any anf all my questions, made me feel at ease. Would and did recommend to all family and friends

Évaluation :

4

All good - pickup went fast and so did drop-off. Trailer was as expected.

Évaluation :

4

The truck that I rented was so covered in bug splatter that I could not see out the windshield, causing a delay as I had to spend 20 mins trying to clean it before use. The U-Haul app stated that equipment would be inside of the rental truck but it was not and I had to go inside to get the items for another delay as I waited in line for the only attendant in the facility to help the five people waiting.

Évaluation :

2

Not an issue with Golden Eagle but U-Haul company redirected our drop off location which made us go over our mileage allotment by 20 miles. This cost us an additional $20 ($1/mile). Not our doing!!!!

Évaluation :

4

Fill the gas tanks. Two rentals here and each time I was robbed a full tank of gas.

Évaluation :

4

N.D.

Évaluation :

5

Everything was excellent as far as the van we rented, because it was brand new and drove beautifully! So if I had to say any improvements I would say the two giant potholes driving into your place should be repaired but otherwise top notch service and everything!

Évaluation :

5

Best trailer rental yet. The employee was nice, knowledgeable and fast. He hitched and unhitched the trailer in less time than I could think about it. Smooth.

Évaluation :

5

Wayne was super nice, efficient, and helpful.

Évaluation :

5

On time, quality product. Thank you.

Évaluation :

4

There was only one staff on duty when I arrived to pick up the truck. He was very friendly and efficient, but it was still a 20 minute wait as he checked in and our several customers by himself.

Évaluation :

5

The customer service associates, always go above and beyond, I will always rent from civic center uhaul rochester mn location

Évaluation :

5

Stay Friendly and kind. That makes a customer feel welcome and cared for.

Évaluation :

5

Have more employees like the one that Helped me today. He was very professional and helpful.

Évaluation :

3

I had to fill up the tank 5 times ($50 - $60 each time) 13hour drive

Évaluation :

5

Everyone did a great and effective job. Thank you

Évaluation :

3

N.D.

Évaluation :

5

Smooth rental process

Évaluation :

5

Aucun

Évaluation :

5

Everything was great! Wayne was super friendly and helpful! Out of staff's control, but company may want to reconsider the parking lot as entrance/exit is very narrow and congested.

Évaluation :

5

Excellent service! I only wish they would buy out the adjoining property so there's more room for parking and maneuvering.

Évaluation :

3

We had an extended wait while picking up the trailer due to the location being horribly under staffed. There was one person on duty, on a Saturday morning, while there were at least 5 parties there all at the same time to pick up a rental. The attendant did a great, professional job, but he needed more help!

Évaluation :

5

Staff was very friendly & able to answer all of our questions.

Évaluation :

4

The staff here were very helpful. They helped me put my car on the tow dolly and answered any questions I had.

Évaluation :

5

Wayne was my Salesperson. He was very polite and helpful. Many thanks.

Évaluation :

1

Asked if I could have the option of making the trailer a 1 way rental. Was told they updated my contract. Decided to leave the rental in Phoenix. Called customer support and they told me it would cost $2700 (vs my 2 way rental of $250). They shared Rochester cannot update contracts and it was my fault for signing. "In the future you should always take the more expensive contract and then ask for a refund". How would a customer know that when specifically requested the option and told it was done. A very frustrating experience with the uhaul enterprise customer support. More frustrating than the answer was the horrible attitude displayed by the customer support representative and her manager.

Évaluation :

5

Very fast drop off.

Évaluation :

5

Easy and professional experience today

Évaluation :

2

When I went to empty out my storage unit, I had mouse droppings and pretzels (not from me) all over my stuff. I showed the worker there and he said there should have been a mouse trap in my unit but there clearly wasn't. I haven't unpacked my stuff yet to see if there is further damage but now I get to spend several more hours cleaning all my property of mice contamination. Not happy about that. Plus the lady I spoke to when ordering the unit explained a completely different unit style and location. She said ground floor and I was not on ground floor, she said the unit had a loft and it did not. Honestly I'm not even sure she knew what she was talking about. Also The latch needs to be oiled. It's almost finger breaking to unlatch the unit door.

Évaluation :

5

When I returned the Uhaul and tried to enter photos, the app got stuck and I had to "X" out of it. It wouldn't let me start another return after that so I don't know if my photos got uploaded or if my Uhaul return was credited. A man at the drop site said he'd "vouch" for me. I've still got the photos and made the drop five hours before the drop time, so it should be good.

Évaluation :

4

They would not allow us too return unused boxes!!

Évaluation :

5

The manager, I believe, his name is Gary moved through the process like a hot knife through butter. The location was hot with at least 8 vehicles coming in and one going out (which needed a car trailer). He cleared the area in shear minutes.

Évaluation :

5

Always an easy rental process and the employees are beyond knowledgeable and friendly with helping make rental of equipment a success.Thanks again I’ll be back soon Thanks especially to Dylan for all your help!!

Évaluation :

5

My truck did not have a ramp attached that you could pull out. I did order a relatively small moving truck (10'), but we needed it and it was not there. Other than that, U-Haul is a great company!

Évaluation :

1

I didn't rent from Uhaul. You should verify accounts when renting to people!!!

Évaluation :

5

Employees go above and beyond, to help customers

Évaluation :

5

excellent service, very personable, doing well as is

Évaluation :

1

Be more pleasant

Évaluation :

5

Very impressed with my experience here with perfect location and great customer service it made for a smooth move for me with the equipment being just the right size and price.Thanks again Milo and Wayne for all your help!!

Évaluation :

5

Make sure gas tank is full for next renter. I traveled 27 highway miles total with no idling and when I filled up the truck before returning I put in 5,5 gallons meaning I got 4,9 MPG which I highly doubt. Disappointed with having to pay for that many more gallons for my uhaul rental truck.

Évaluation :

5

Staff was super helpful and understanding.

Évaluation :

5

Very nice same day service , I like it

Évaluation :

5

You need more parking spots.

Évaluation :

4

The check the vehicle before you go text would not show up on my phone. Wasted 40 minutes waiting to try to get it to work . Cell phones don't always work. Dead spots and such. Train staff to not have customer waiting that long before suggesting I take pictures including mileage then go. Unacceptable experience for me to wait on your text when it won't always work.

Évaluation :

1

I reserved a car transporter for pickup in Winona, MN. The day before my pickup I was told I had to drive to Rochester (hour away) to pick up this trailer as there was not a trailer at the location where I reserved it. I asked for a manager at scheduling to call me back about a reduced rental fee to make up for my time/gas to get this trailer and they never called me back. Time to start looking for another option for trailer rental. This is probably the 15th time I've rented a car transporter and I'm incredibly disappointed. The actual equipment I rented was not well maintained, the ratchet strap mechanism was in need of repair and made it very difficult to properly secure the car.

Évaluation :

1

Terrible communication. Didn't communicate issues with reservations. Ended up on the phone with customer support 3 times. Drop off location also didn't have any information about the drop off, didn't call us to confirm location was correct. Miles we're reduced and had to be corrected. Absolutely terrible. Check engine light on in the truck.

Évaluation :

5

Everything was great

Évaluation :

2

Mixed up the day of drop off. Had to have it back by 6:00 pm instead of the following day as I had scheduled. Also switched to NW location for pick up and did not communicate this to me. Mauvais service à la clientèle

Évaluation :

5

Staff was super courteous and had a sense of urgency.

Évaluation :

5

Very nice and easy

Évaluation :

5

Very courteous staff on both Location. equipment, clean, and flawless.

Évaluation :

3

Truck we rented had an engine issue while we were in route. U-haul ,had people come to our hotel and make necessary repairs. This was a great service. Drop off location was disorganized, very congested with vechicles all over the place. Attendent told us to just leave the keys in the van & leave. Did not check our return paper work. This was our 1st experience renting a truck & trailor. Not being able to talk to someone to get you through the process was a problem. All the phone calls & e-mails & texts are a hassle. Going through this process through a website , not great. Could use more of a personel touch.

Évaluation :

3

Trucks & trailors all over ,the site,very disorganized. Did not look at our paper work for return, just told us to leave keys in it & leave.

Évaluation :

5

The gentleman who checked me out was very nice and helpful

Évaluation :

3

When I stopped to puck up my trailer I had to wait over 10 minutes. There were other people waiting and nobody at the counter. After which I was informed I needed to wait as there was maintenance that needed to be done on the trailer. I was frustrated. If Uhaul knew maintenance needed to be done, and the system showed it did, it should have been done prior to my pick up Time.

Évaluation :

5

The phone operators should not always say yes when in fact they dont have the item needed. And be more informative. Like you have until end of business day to return item. No you have until that time you picked up to return it or you are charged another day. We thought we had til 7pm sunday. Well not if we didnt wanma be charged. We had to be returned by 1230pm

Évaluation :

5

efficient and personable

Évaluation :

5

The manager was excellent to PoF, as he just happened to be the one helping me with everything. I couldn't ask for better service!!! Thank you for a great experience.

Évaluation :

5

Super friendly staff and very accommodating. Showed us many options on storage units to use, even from other locations. Had a sliding door in front of our unit that they allowed us to back up to and open to have easy access to the unit. Definitely recommend.

Évaluation :

2

Over priced units especially with access hours only until 7pm.

Évaluation :

5

Great personal A real credit to the company

Évaluation :

2

The facility was well maintained and the staff are great, but there were three reason I gave below average score; 1. Not having 24 hr access or at least til 9pm. 2. The door closest to my unit that was supposed to be unlocked during business hours never was. I'm a disabled veteran with mobility issues and had to walked further because the door was never unlocked. 3. My storage fee went up twice. It was only a small amount each time but the first time was after only a few months into moving in.

Évaluation :

5

Always a helpful staff

Évaluation :

5

The guy who attended to me and processed my storage stuff was indeed helpful and awesome. He was a "good brother" to me and I pray God to keep blessing him.

Évaluation :

5

Wonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.

Évaluation :

5

Thanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.

Évaluation :

5

Staff was super helpful. They take great care of their customers!

Évaluation :

5

Excellent assistance!

Évaluation :

5

Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.

Évaluation :

5

Super helpful and friendly.

Évaluation :

1

On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.

Évaluation :

5

I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.

Évaluation :

3

Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.

Évaluation :

5

Everyone has been very helpful and courteous

Évaluation :

5

This was all last minute planned and uhual was very patient and helped!