Le client n'a pas laissé de commentaire.Suzanne H.
Customer Reviews for U-Haul Moving & Storage of Rochester
Pour nous contacter
Rochester, MN 55901
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jolene O.
Le client n'a pas laissé de commentaire.BRANDON S.
Le client n'a pas laissé de commentaire.RAHUL D.
Le client n'a pas laissé de commentaire.Cassandra L.
The app worked perfectly, had little contact with staff except to get keys!Roger P.
Le client n'a pas laissé de commentaire.STACEY B.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.GARY O.
Le client n'a pas laissé de commentaire.RIACHRISTIAN F.
Le client n'a pas laissé de commentaire.Jason C.
Le client n'a pas laissé de commentaire.Bruce B.
Le client n'a pas laissé de commentaire.Samuel H.
When we arrived an employee was driving a uhaul vehicle blocking the entrance while another employee was leaning in the vehicle talking to them. We waited awhile before they moved after hearing my car door open and close. Then there were no parking spaces so we parked in a space by the uhaul vehicles. Where those same employees moved an enclosed trailer uhaul to the back of our vehicle boxing it in on purpose. (Great customer service *sarcasm*. )BRITTNEY B.
Le client n'a pas laissé de commentaire.Joe O.
Le client n'a pas laissé de commentaire.Paul K.
Service and facility was excellent. I don't think it could be improved.CURTIS M.
Le client n'a pas laissé de commentaire.THOMAS A.
The truck was in very good shape overall, but when it was picked up, the windshield was so covered in dead bugs that I had to climb up on a ladder and clean the windshield, taking a full 15 minutes our of actual use. My expectation would be that the windshield, side windows, and mirrors would be clean when I pick up a vehicle.Marvin M.
Le client n'a pas laissé de commentaire.DALE M.
Le client n'a pas laissé de commentaire.Timothy D.
Getting in and our of area is very tightDONA B.
Le client n'a pas laissé de commentaire.Rick C.
Le client n'a pas laissé de commentaire.Donald J.
Le client n'a pas laissé de commentaire.Ron G.
Le client n'a pas laissé de commentaire.BETH J.
Le client n'a pas laissé de commentaire.Mukesh P.
It seems like they could use more employees. I had to wait for the 1 guy that checks in the trucks.Charleen M.
I ended up being charged 4 times for one uhaul due to lack of communication between myself and 2 uhaul stores. Extremely frustratingSAMANTHA L.
Le client n'a pas laissé de commentaire.Abdullah A.
Really had no problems everything went all rightSteven V.
The U-Haul agent was very helpful and professional. It was a positive experience!Joseph A.
If you're going to reserve a specific truck for a customer, have that truck available.JESSE W.
Le client n'a pas laissé de commentaire.ARTHUR G.
Le client n'a pas laissé de commentaire.David N.
Why would you want to "screw up" a good operation like Rochester by changing anything? Shane was Great. Don't mess with greatness!RAYMOND N.
Le client n'a pas laissé de commentaire.Tiffany W.
Greeting the customer even if not able to assist in that moment. Customer service and basic manners are necessary.Jacquelyn S.
Le client n'a pas laissé de commentaire.Kevin D.
Le client n'a pas laissé de commentaire.BRUCE F.
Le client n'a pas laissé de commentaire.Kevin K.
I rented twice in the span of about 1 week. The first truck had major maintenance issues with braking system. Both times I rented, I reserved online and rented a furniture dolly, a dolly, and furniture pads. Both times I rented, I received none of these items making my move take a lot longer (for which I was ultimately charged for because of extra time). It feels very scammy. I won't recommend to friends and family.BETHANY S.
Le client n'a pas laissé de commentaire.MICHAEL H.
The gentleman that checked us in had a beard in glasses younger guy was amazing Hands-On needs a raise. The young girl that that waited on me when I brought the U-Haul back was complaining about the previous customer in front of me to another worker clearly unprofessional on all levels. However the coworker she was complaining to was the gentleman that helped us in the morning and he just tried to get her to stop talking about it. She needs a lesson in customer service because her customer service stinks. She needs to realize that she can't be complaining about a customer in front of a customer that's so unacceptable. However your place was clean and the other gentleman was amazing I will definitely be backLISA B.
Website was a little tricky to use. It kept adding the insurance even when I took it out. I had the guy remove it when I picked up the keys, but I don't like that, and I'm guessing others won't either. Otherwise, the service was excellent!Donny Q.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.Matthew V.
Le client n'a pas laissé de commentaire.SCOTT R.
Le client n'a pas laissé de commentaire.DAVID T.
Le client n'a pas laissé de commentaire.OMAR E.
Le client n'a pas laissé de commentaire.COLIN H.
Le client n'a pas laissé de commentaire.ANIL M.
Le client n'a pas laissé de commentaire.Jay C.
Le client n'a pas laissé de commentaire.Wilfredo R.
The truck was very dirty inside and had to be cleaned for a length of time just to be able to get used without everything getting full of dried mud/dirt. Received the truck at 1/4 tank of gas and returned it a hair below 1/4 tank and was charged for 7 gallons is gas and a 30 $service fee.... All for being slightly below what I reviewed it at, Charging me 50 $-60 for this is ridiculous.Kale M.
Le client n'a pas laissé de commentaire.Nilda R.
Staff was friendly. Pickup and Drop Off quick and efficient!Gino M.
nothing! Very friendly staff!JANICE V.
I have rented from this location multiple times, they are wonderful and go above and beyond.Mary B.
Le client n'a pas laissé de commentaire.TAYLOR B.
Le client n'a pas laissé de commentaire.Kari L.
Le client n'a pas laissé de commentaire.David M.
Excellent equipment, ready to go, did the job. Dennis LoefflerDENNIS L.
Very good customer serviceSHUMI G.
I had a very good experience. The team member who helped with my walk in rental request was pleasant, professional and helpful. The cargo van that I rented was immaculate. When I returned the same person who helped on the front end checked me in quickly and pleasantly. All good.DAVID B.
Fellow who dealt with me on checkout and check-in gave excellent service. The most difficult part of this particular u-haul outlet is the lack of in-store staff to address waiting customers.WESLEY P.
Le client n'a pas laissé de commentaire.Andy B.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.PATRICIA G.
I had ordered the appliance mover dolly and it was not in the back, should have checked before I left. Next time!!SCOTT S.
Le client n'a pas laissé de commentaire.OLEG T.
For some reason our reservation was not allowing us to â€œpick up my truck.â€ It kept telling us we were not at the location but we were. My fiancÃ© was on hold on the phone for an hour trying to contact customer service. Thank god there was a worker there (even though they were closed) and helped us get our truck. He couldn't even tell us why it wasn't working. We ended up losing over an hour of our reservation time. Overall, the location was great, but the customer service and mess ups was not appreciated!!!Dominic D.
The truck, staff and location were good, however the smartphone pickup system needs work as it locked up after I submitted the information. The system said my information was under "review" but never changed. After several minutes, thankfully, a staff member came by and ended up manually checking us out. The return process using smartphone worked as it should have. Also, an updated email copy of final charges should be sent to the customer... I shouldn't have to go searching for a receipt the next day.Ernest H.
Great serviceBRADLEY T.
The online app to check in to pick up a vehicle would not approve my information even after 20 minutes which was very frustrating. I am glad that the employees in the store were able to get me through the process very quickly.sherry Z.
Le client n'a pas laissé de commentaire.Dennis P.
Le client n'a pas laissé de commentaire.DANIEL WILLIAM O.
Le client n'a pas laissé de commentaire.MARK DAVID B.
Staff is always helpful!!ANDREW R.
Just keep doing what you are doing.BERNARD T.
Le client n'a pas laissé de commentaire.DAVID T.
Le client n'a pas laissé de commentaire.LEONARD W.
Le client n'a pas laissé de commentaire.DAVID Y.
Le client n'a pas laissé de commentaire.Royal J.
the customer service was awesome and every thing went perfect thank youHassan T.
Le client n'a pas laissé de commentaire.Adam K.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.DAVID S.
The sales person was so kind. I think he should get a raiseRENEE M.
Le client n'a pas laissé de commentaire.Steven J.
The windows were dirty and the window washer fluid was low. Other than that it was a great experience. The staff was wonderful!Marianne C.
Le client n'a pas laissé de commentaire.GREGG G.
Le client n'a pas laissé de commentaire.Lyndon P.
Le client n'a pas laissé de commentaire.Kevan A.
The two individuals that helped me were top notch. Very quick, kind, and helpfulDavid G.
Le personnel était amical et serviable.Michael D.
Le client n'a pas laissé de commentaire.Jeffrey F.
My specific truck didn't seem to be in the best mechanical shape. Very poor acceleration compared to another truck I've rented in the past, also not sure if normal but shifting seemed a little loose. Still got me where I needed to thoughJames S.
Le client n'a pas laissé de commentaire.Bengi D. | Premières impressions
Thanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.GEORGE B. | Expérience générale
Le client n'a pas laissé de commentaire.Kristen L. | Expérience générale
Staff was super helpful. They take great care of their customers!Kristen L. | Premières impressions
Excellent assistance!SUSAN G. | Premières impressions
Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.Norma B. | Expérience générale
Super helpful and friendly.Tanya K. | Expérience générale
On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.Jeanette R. | Expérience générale
I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.ROBERTA C A. | Réservation
Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.Jeffrey N. | Expérience générale
Everyone has been very helpful and courteousMarsha S. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!