Évaluations des clients U-Haul Moving & Storage of Rutland

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Friendly and helpful customer service. The truck was clean and well-maintained.

When I had an issue it was Impossible to get in touch with anyone at the Rutland location by phone, I kept getting routed back to customer service. Customer service told me a "manager would call me back" that never happened. Also marked unclean because there was a used face mask left in the vehicle. As far as customer service goes I talked to 4 individuals, 2 were unhelpful and rude, the other two were pleasant and very helpful.

The staff did not seem to care about my returning of the equipment. Two of them chatted amongst themselves and I needed to excuse myself to get their attention. And then they didn't check in the truck, I got a call from U-Haul the day after I returned it asking where was the truck since it was due back.

Easy process.

Vehicle was covered with ice and snow I had to spend 10 minutes just cleaning the snow off and ice. The tires were so poor in the basic North Country weather that I wasn't even able to get it out of my driveway. I called and told them that I had to hire somebody to get out of my driveway I never got to use the U-Haul. I finally got out of my driveway and returned it after the time that I wanted to use the vehicle because the landfill was closed. I will never rent another vehicle from you all. I feel it would be important to obtain a refund so I never got the use of the vehicle. I called your customer service and asked for assistance and it was very poor.

All was fantastic thank you

Friendly and fast

excellent customer service

Truck was not cleaned

Easy drop off.

Parking

Great customer service

Very happy with the service I received, but it would have been nice if the snow / ice had been cleared from the windshield for me when picking it up since there was no brush or ice scraper in the truck.

It was convenient and easily assessable at any time. We were storing pump supply. So I was in and out a lot. The only draw back. Sometimes trucks or trailers were left in front of or close to our unit. If we need more storage in the future, we will be back.

Friendly and understanding staff at the Rutland VT location. Overall, a very positive experience. Consider more aggressive tires for winter time use.

Perfect in every way. Staff were efficient with a good sense of humor. Equipment worked great. Highly recommend this place.

Tell customers to be aware that this office is quick to assess extra charges. I was assessed a cleaning charge for some dirty footpints on the floor of the truck. My mistake was not taking any photos I guess...lesson learned. This is not the uhaul company I have rented from many times over the past 40 years.

Keep up the great customer service!

I will say every time I rent a truck the customer service isn't the best. They act like I'm inconveniencing them by being there. My service this time was better than the past but a smile and more pleasant demeanor would help.

To the Employees We are in a Pandemic . Wear a mask. Employees don't wear masks once out the door to hook up or get your rental. It's been 9 months people. If you go keep your distance because they do not care about your health. Even when I returned it with another employee still no mask.

Thanks for all the quick and easy help. ON A SUNDAY EVEN!

Jeff was great. Stopped in a day or so before I rented the trailer and he was great. Gave me all my options and the cost so I could think about what my needs were going to be. I think it was the next day I came back and he was like, which one did you choose? The process was very quick and we had it loaded up and me on my way early. I had allotted too much time for it actually. Jeff was very friendly and knowledgeable. When I dropped it off Kris was there, helped me back it in and unload it with zero issues. Kris is a great guy, and I really enjoyed the experience. Thank you Main Street Rutland Uhaul.

Had to come and rent on the second day and very happy both times. Nothing to improve. I will say the rep I dealt with at the Rutland location both days was very helpful and personable. He was great to deal with!

The manager who helped me was terrific! Courteous, knowledgeable, and helpful. I was very impressed with U-Haul at every step of the way. This is clearly a company whose employees take pride in their work.

The returned center was fast and friendly.

The renting process is so efficient with the new checkin check out system! This location in particular is terrific.

Lady was very friendly got me into the truck fairly fast seems like they could use more staff

I don't know how this business stays in business. First I drove 50 miles Oct 9 to reserve a pick-up truck on a Friday ( reservation #81222924) to be sure to have it ready. I drove 50 more miles to get it on Monday Oct 12th and they said it was not returned by the former rentee. What is the point of a reservation if no one is going to call to say it was not returned? I spent the next 4 days calling in to see if it was returned and every call entailed at least a 10 minute hold whilst listening to U Haul commercials. Then I decided to give up on the pick up truck and rented a box truck for the same price per day. I picked it up on Monday Oct. 26 at 5:00. I was told the fuel would be full but it was less than a quarter tank. I told the guy Jeff Priest and he marked the gauge level on the paper. I filled the truck with $34.00 in their lot at the gas station whose driveway they share. I didn't realize until on the way home the mileage was off by some three thousand miles. I called Mr. Priest when I got home and he told me to write the mileage down before I drove it again which I did. I returned the truck on October 28th at about 5:00 where Mr. priest told me I had the wrong truck which after filling the fuel tank explained the fuel and the mileage differences. He corrected the mileage but he said he couldn't reimburse me for the $34 I spent to fill the truck before I left U-Haul on the 26th. I gave Mr. Priest the receipt for $34 which had the date and time clearly marked. He told me to call his boss the following day which I did but only to wait on hold for 10 minute while being forced to listen to their commercials again. When I spoke to Chris on Thursday Oct. 29th, I explained I was given the wrong truck and although the mileage was corrected that I wanted to be reimbursed for the fuel that I paid to fill the tank like it was supposed to be. He told me after resisting that he would reimburse me because it was their fault I was given the wrong truck. He told me it would take a few days to show up on my account. I never checked my account until today because I got emails saying U-Haul had made charges to my card. I was astonished to find 2 charges totaling over $900 on a $19.95 a day truck I had for two days. Because they are managed so bad at the Rutland VT office, they think I had the truck for 7 days I was told today (after a 10 minute wait on hold). I will never again spend a dime at this establishment and I would not recommend this place to anyone. I am contacting my credit card company to dispute the charges and I will fight U-Haul to make sure they reimburse me. Sickening. Sincerely, Steve Sgorbati 802-623-7554

The trailer was rather old and tired. The features included electrical tape on a hole in the floor, a balky roll-up door, and general wear of the unit. This is the third unit I have rented in the last two months ind was the worst by far.

Truck was buried and wasted my morning trying to find it.

Staff was helpful and courteous so early in the morning.

I rented a truck for 5days and got tormented by a guy named Tim McDermott about returning the truck early to a point of threatening To have me arrested for stealing the Truck his messages didn't make sense i replied the best I could. The calls and messages were absolutely harassing

I dropped off my vehicle after hours on 10/29. Due to technical issues, I couldn't complete the mobile check out but I left the vehicle and dropped off the keys. The following morning my father in law stopped by the location to explain the situation. Despite this, the employees only checked in my truck rental and not my trailer rental. As of now, 10/31 my rental for the trailer is still active despite it being turned in 2 days ago. I have called customer service 5 times about the issue and they cannot reach the location to solve the problem.

Great guy helped me get everything hooked up. Great service.

I got overcharged after I followed your after hours drop off instructions

It was initially hard to locate the vehicle on the lot. Took me a while to figure out what number was listed on the key chain and where it was on the truck. Would ask you to include license plate info as well or make sure to tell people were to look for the unit number to avoid them walking around the lot.

No clear parking space was available

Service at the counter and yard was fine. The trailer wasn't cleaned very well from last use. It had a hole in the floor that was patched with tape and there were a lot of packing blankets inside that wasn't part of our order

Staff were GREAT!

Rutland's drop off sucked. Too short a return line. The staff were nice but they've got more parking lot than they actual utilize.

It took 50 minutes to pickup the trailer even after I had preregistered my information.

Improve computers to reduce checkout time.

The staff who had us drop off the trailer didn't not effectively directed us on when to stop back the trailer into the spot and we bumped into it. We were a bit scared that we were going to be charged for that situation when we didn't quite exactly know when the trailer that was behind us was close to the one we were backing up. We were a bit uncomfortable about the drop off

We asked for paperwork confirming the drop off and was told it wasn't needed. Then received e-mail a few days later stating it wasn't dropped off. Was taken care of quickly with a phone call.

i kept getting calls from this place days after I had already returned my equipment accusing me of not returning my equipment. When I tried to return the phone call, it took 3 45 minute long hold times to actually get someone on the phone..

I was disappointed by what I feel was a bait and switch situation that ultimately cost me a lot more in rental fees (and miles driven) than I initially counted on. Long story short, I originally made a reservation to pick up a truck near my home in Londonderry, VT for a trip to Manchester, VT, only about 15 miles away. I even received a confirmation email to that effect when I made the reservation. However, less than a half hour later, without my asking for it, I received a mysterious email from U-Haul unilaterally changing the pickup location for the truck from Londonderry to Rutland, VT. Because picking up the truck in Rutland when I was already in Londonderry would add almost 100 extra miles (and a lot more expense) to the overall rental, I tried calling U-Haul's 800 number to get this corrected. I was placed on hold for what seemed like an eternity only to be told that there would be no trucks available for me at the Londonderry location at all. So, I reluctantly agreed to the change in location. Many extra driving miles later (at $0.79 extra PER MILE), I completed my chore in renting the truck and, out of curiosity, I decided to drive by the Londonderry rental place to make sure it had no trucks, as I had been informed would be the case. Imagine my surprise when I say an identical truck on the Londonderry lot that looked like it would have been available for my pickup that same day. Now, of course, it is possible that there was something wrong with that particular truck making it unrentable, but that is not what I was told. Nor was I given any reason in the superseding email as to why the pickup location was changed, without my initial consent, from Londonderry to Rutland. Overall, I was very disappointed in the quality of service that I encountered in making the reservation -- although the actual rental of the truck was not a problem. I feel that I was definitely overcharged (my final bill was about $110 when it should not have been more than $40) and, but for the fact that Pennske and Rider truck rentals are even more distant from my home than U-Haul, I will have to think twice about ever renting from U-Haul again in Vermont.

Great as always!!!!

I couldn't use the trailer for everything i wanted to, because the tires where in really bad shape. At drop off the rep did take pictures and said they would contact the GM about it. The tires looked extremely old and very little tread. I did not want to take it more then 40 mph due to this. Very disappointing.

same as above

Everyone at the Rutland VT uhaul were extremely helpful. Especially Kendra and the manager Chris went above and beyond to work with us after moving from Virginia and falling on some unforeseen circumstances. I will always remember the help and understanding they gave us during a difficult move.

Truck was rented to me with unsafe equipment. The front drivers side tire went flat 2/3 of the way to my destination.

Manager Kris was very professional which made our experience smooth and no surprises!!!

Make sure truck brakes are adjusted and grade brake working, make sure trailer crank works

In rutland, i like the guys, girl not so nice, daytime :(

Very expensive, limited availability of spots, pass cards often failed. The attendant regularly had problems with fixing passcards, changing errant billings... etc.

Chris, manager, very nice, informative

Everything and good and the staff is great at their job and very helpful

Facility was dry and clean. Moving products well stocked and readily available. Experience was a good one.

Attendant was polite and very helpful. The card and code system is ridiculous. Getting a refund was a bit of a process but again, the staff was very helpful.

I was lucky enough to meet Bradley. He was personable and is an asset to your company. He offered various options and even took the time to show me the different size storage units. Excellent

Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .

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Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!

Twice the facility was found to be unsecured and we don’t know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p

Heated storage with easy access and a parking ramp at the door. Great helpful staff.

Very pleased with U haul and the services provided. We will be using the u haul services again.

Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Thank you so much.

U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.

People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.

Anthony provided excellent service.

I moved out because their employee Anthony quoted me a lower price for my second month (64.95) and the manager refused to honor that quote.

I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.

The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.

We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.

The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.

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Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.

Perfect for our needs and convenient location....

Very handy location and lots of options

Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!

Staff always there to help in any way possible.