Évaluations des clients U-Haul Moving & Storage of Rutland
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Rutland
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Earl K. le
Truck was comfortable and I got relatively good gas mileage. Had room in the cab for my personal gear, multiple 12 volt outlets and three cup holders. 10 foot truck was the right size for everything I had to pack despite not taking into account tire wells and a vent. Blankets I rented were neatly folded and well worth the $5 fee to rent six.
Ronald R. le
Improve the online return process. Pain in the butt Truck was just ok, there were 3 issues noted on the return. If I was traveling anything other than local I would have returned the truck
Brian J. le
I did not appreciate one of the associates working there calling my partner a "pirate" because of his eye patch he has to wear due to medical need. While he went along with it for sake of easibility, it was incredibly rude and upset it him.
Natalie A. le
Charged way over the quote( $185 over), unfortunately I couldn't argue it.. I had driven 3 hours to help move my mother with others who had taken the day off. My time is limited, and I needed a truck. Thankfully my needs for a truck, or trailer are done. I wouldn't recommend uhaul.
Jeffrey P. le
Jeff and joe were very professional and were very knowledgeable of the business. They are both the best. U-Haul will be a regular stop for my moving needs.
Douglas B. le
Nothing. The person that waited on me was very professional.
Dianne C. le
Quick and easy to pick up truck and move my sectional
Elizabeth M. le
I was grossly overcharged for mileage and am looking to talk with a representative to take care of the matter. I would not be inclined in the slightest to recommend Uhaul to anyone if this matter is not resolved.
Anna L. le
Drop off area was helpful.
Robert L. le
Nothing about the experience was good or bad. I rented after a snow and the trailer had 4-5 inches of snow and ice on it along with the grit and salt kicked up by the previous towing vehicle. I didn't expect the crew to clean it off, but I did have some reservations about sheets of ice slinging off at the passing vehicles, which could be dangerous.
Peter M. le
I had a tow hitch installed before I picked up the trailer from the same store, the wiring harness some how came loose in S Jersey on my way to florida, it was dragging underneath the car from the front bumper to the back. So end result I drove from S Jersey to Florida with no trailer lights and now I have to go back to store down here for the repair
TJ M. le
I was charged a cleaning fee of $25 for a truck that was much cleaner than I had received it. I reported that the parking brake did not hold the truck. VERY UNSAFE! I had to drive an hour out of my way to pick up the truck because I was told that the other location did not have trucks. I was supposed to have a dolly. They send me an hour back to the original rental location to get a dolly. (They had a lot of trucks available). I was told that they didn’t have any one way trucks but then they sent a local truck for a one way trip across state lines. This is not acceptable.
Kurt K. le
Joseph and Casey were super helpful in orienting us to using the Uhaul before we pulled out of the lot.
Jan L. le
Availability was a challenge. They did everything the could. Service was good.
Lawrence G. le
you could make calling in less painful by streamlining your outgoing message and all the electronic hoops we must go through to speak to someone with a pulse
Andy R. le
Return check in was easy. Staff was courteous and efficient.
Eoin D. le
I was lucky enough to meet Bradley. He was personable and is an asset to your company. He offered various options and even took the time to show me the different size storage units. Excellent
Shaula H. le
I would use U-haul again just not in same area, due to not allowing my vehicle which had a factory installed 4 wheel drive and heavy duty towing pkg (not allowed) nor ford f150 (light problem?). Just to tow a vehicle less than 40 miles total! I then rented a truck and trailer and was charged double! THANK YOU to customer service who was very nice and will change price to 1 day regular. But more problems in total and I would not go there again
RICHARD D. le
The manager was rude and needs to learn customer service!!
William B. le
Well keep, great customer service. They were very pleasant to work with. Thank you
JAMES J. le
The manager in Vermont could not have been nicer or more helpful. He is an asset to u haul.
James C. le
The manager Joe has made this location really friendly, and equipment Is clean and ready to go no more pulling around and having the employees cleaning it out.I would have to say five star review for Joe and his employees.
Sherry S. le
Rutland UHaul has been the absolute best to us. I rent for my small business to pickup loads of merchandise across state and they always have my reservation right & quick & convenient. This has not been my experience at other Uhaul locations or with other companies.
John P. le
Some thought on snow tires. Area serviced is Rutland Vermont and areas local to that. We are in the snow belt. Vehicles without winter tires are dangerous to your clients and others drivers on the road.
Amy M. le
Have additional people to help check in your vehicles. I do not like just dropping off the vehicle and handing the keys to someone because your too busy to do a quick look over of the essential stipulations. Very unprofessional and not customer friendly at all.
Bradford T. le
I had to drive 91 miles to pick up up equipment.
ERNEST F. le
The trailer had not been swept out. it had a chip can and a dustpan of dirt in it.. The staff was very helpful filling out the on line application.
Michael B. le
The trailer was old but serviceable. There were two issues: the overhead door locked in the up position but could with effort be coaxed down; and one of the taillights was out when I picked up the trailer. Additionally the exterior paint was peeling and in very poor condition.
Charlotte G. le
It was difficult getting the key out of the ignition. Perhaps there was something I could have been shown. Oh well, on the whole I had a good trip.
Patricia P. le
Immaculate trailer Super helpful people Loooove
Maurice L. le
It would be great if assistance in loading/unloading was readily available with a centralized call button during regular business hours.
Francisco R. le
There was throw up all in the front of the car and i smelt it the whole ride there and back the trailor hitch was rusty i am not happy and would like a discount
Thomas T. le
The entire Company and crew are perfect. Keep up the great service. Thank you all very much. Best regards always Tom Tucker
Heather T. le
Everything went smoothly, from check in to the return and everything in between!
Catherine F. le
Brad was extremely helpful and knowledgeable. The pick up and return were easy and timely
ed T. le
Extremely helpful and attentive.
Rachel-Leah M. le
Rented our truck...as weve done many times. Wasn't outfront and ready. Dirty inside with a sticky steering wheel, all of which we had to clean before returning so as not to get charged. Dropped uhaul off several times in a usual location and clerk argued there was not one there till he changed his web browser from Google to uhaul. 15 minutes arguing. Very disappointing experience
ed T. le
Attentive to detail and very courteous.
Ken B. le
I missed the entry lane, not marked well. The counter person was very rude because I didn't park in the proper lane, didn't check the truck just said if it's full of gas you can go. Castleton u haul is a much better drop point
Denise A. le
Customer service, they suck and are rude. Tell friends, the only one around. I guess that’s why they have no customer service. I have used U-Haul for years. I had a 9 am reservation. Forget that why bother. They don’t show up for work on time. They walk in at nine, but they have to do all this. Stuff. The guy before me got a trailer and hitch so the guy that help him stayed with him the whole time . Great that’s how it use to be. Next I got help with guy that arrived after 9. He didn’t know how to use the computer. After half hour he finally got it together. Joking the whole time how the computer was slow. The other guy had no problem.he gives me keys and tells wLk out back your truck there. Bring it to the front I’ll get your dolly and blankets. So I walk to the back lot find my truck. Go park out front , now he’s helping a guy with tow ladies, didn’t know the truck never rented a U-Haul. They said. Now they are discussing who will be driving. I interrupted politely and that nipwit for my blankets and dolly. He rudely said I’ll get it when I get theirs. He never walk around the truck checking out dents ,nothing. I got tons of email about five o’clock closing because that affects them. They made me so late that I was done at 6 .i love in the country couldn’t download the app.but your 800 guy was wonderful. I drove in town this am. I was there by 630 to give them the keys. The guy who open the door. Wanted to know what I wanted he said just give the keys and when he has time he will check it in. That’s is not a polite way to do business. They suck.
Gay C. le
I did not get the truck I reserved so it made my move extremely difficult!!!!
Timothy B. le
This location did a bait and switch job on me. The owner was told about the bait and switch and did nothing about it. I take it he didn’t care and encourages his counter employees to Cheat & steal money from his customer . I will tell anyone who will listen about this bad experience I had with this u-haul location and will NEVER do business with this location again.
Philip W. le
Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .
Gary S. le
none
Kristina M. le
Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!
Tracey M. le
Twice the facility was found to be unsecured and we don’t know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p
EVAN J. le
Heated storage with easy access and a parking ramp at the door. Great helpful staff.
Michael K. le
Very pleased with U haul and the services provided. We will be using the u haul services again.
Victoria M. le
Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Thank you so much.
Deborah C. le
U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.
susan j. le
People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.
Jordan E. le
Anthony provided excellent service.
Gavin B. le
I moved out because their employee Anthony quoted me a lower price for my second month (64.95) and the manager refused to honor that quote.
SUSAN B. le
I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.
Rafael R. le
The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.
Mike H. le
We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.
Sara G. le
The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.
SYLVESTER B. le
N/A
KAREN R. le
,.,.
Deborah H. le
Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.
Brian H. le
Perfect for our needs and convenient location....
Rebecca R. le
Very handy location and lots of options
Edward K. le
Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!
Kelly L. le
Staff always there to help in any way possible.