Customer Reviews for U-Haul Moving & Storage of Rutland

Évaluation :

5

I was most impressed by the helpfulness of the associate who dealt with me. This is one reason I keep coming back to U-Haul: friendly and helpful service.

Évaluation :

5

Staff were very pleasant

Évaluation :

5

Nope all was great 👍

Évaluation :

5

Everything was good.Quality customer care from Jeff,Patrick,Jordan and Joe. Thank you !

Évaluation :

5

Very pleasant to work with.

Évaluation :

4

Be sure all snow is off the roof. Check in was quick and easy and so was drop off

Évaluation :

3

Did mobile pick up and the mileage was wrong and this caused delays. Uhaul should ensure they have accurate mileage records on a rental before renting it out.

Évaluation :

1

I was told to return the van at 3/4 tank and I did but the contract actually said to return at 7/8. I feel I was told this intentionally Soni would get a additional charge. there are plenty of fuel stations around this location and I am very upset that I was charged $5 a gallon for gas. I only used the the truck for 27 miles. not happy. at all.

Évaluation :

5

Joe, the manager, was very helpful and provided exceptional service.

Évaluation :

5

Always a pleasure doing business at this location. Merci.

Évaluation :

5

The truck I rented was parked quite close to other trucks. I had to fold mirrors back to get out of the parking spot. Other than that it was a great experience. The manager on duty was fantastic!

Évaluation :

4

staff was friendly and helpful

Évaluation :

4

Make sure you have 2 employees on duty at all times to reduce the wait.

Évaluation :

3

There was only one person working and 4 customers waiting to be helpled. He was very nice and did his best, but It took over 45 minutes for us to complete a simple rental. In addition, the advertised price is exceedingly deceptive. The add-ons and milage charges are outrageous. I'd advise reading all the fine print - my $19,95 rental ended up being $170.

Évaluation :

5

Keep the good job

Évaluation :

5

Very helpful

Évaluation :

5

I waited an hour and 10 minutes just to rent a trailer. Dependable help is a must! I watched 1 guy run around trying to help several people as his co-worker called out, that being his so called assistant manager. Most of the employees I deal with at this location are awesome, however you need to address the dead weight weighing everyone else down.

Évaluation :

2

Low tire pressure light on Not freindly

Évaluation :

5

It is often difficult to contact any of the U-Haul locations by phone. When customer calls to the location during business hours are shunted to the corporate phone system it becomes very frustrating to get the information needed.

Évaluation :

5

I cannot express how thankful I am to have been helped by the owner and the manager. They were able to upgrade my reservation (needs shifted on my end), and were able to accommodate my requests. Nothing specific needs improvement. THANK YOU

Évaluation :

5

Great to work with!

Évaluation :

5

They we above and beyond couldn't ask for better help like u get there

Évaluation :

5

Nothing. You guys are great

Évaluation :

3

would of been nice if I could of been reimbursed for the 17 days of the first unit I had paid for and moved out of I mean its more than half a month and I moved into a larger unit and paid for the whole month on that one as well....

Évaluation :

4

Great service!

Évaluation :

5

Patrick and his co-workers were very helpful , customer service was great

Évaluation :

5

I would like to thank the store manager Danielle and all of the staff at Rutland Uhaul. I have become a frequent Uhaul customer now thanks to Danielle and her staff.

Évaluation :

2

We have had storage at other temperature controlled facilities. This one seems kind of old and had a stale smell to it. Hours were good and people were helpful, though.

Évaluation :

1

Ya know how hard would it to be for the guy inside to walk 50 ft outside to the van to show me it...ask me if I have questions, and show me where to park...be friendly, OMG novel idea. I guy there Sun was smiling and nice, asked how the van was....

Évaluation :

2

Location for pick up was changed and I was charged additional mileage. I spent two hours there waiting for the customer service representative to try and reach uhaul customer service department.

Évaluation :

5

All staff polite and helpful. Did not wait very long to get the van.

Évaluation :

4

Make the mobile check in process shorter. I can buy a car easier with less verification! My rental also was in a different spot than I was directed to and was a van, not the pickup truck that I was directed to. That was confusing.

Évaluation :

3

There seemed to be only one person working both at pick up and drop off. Perhaps another person to help out if there were issues or someone needed extra assistance. It could be a normal staffing thing, but just a suggestion.

Évaluation :

5

Nothing - staff great/equipment great!

Évaluation :

2

I tried using the mobile pick up option and was unable to complete the pick up. When I went inside to the counter, the folks there didn't appear knowledgeable enough about the mobile app to guide me in the process. I eventually figured it out and was in my way. Upon returning the truck, I tried again to use my phone for the return and once again ran into difficulties. I could not complete all of the steps to return the truck (photos of fuel and mileage wouldn't submit), so ended up just parking it and putting keys in the drop box. Once I got my receipt, I was charged for an additional 2 gal of gas, even though I had filled it to the same level as when I rented it the night before. I parked on a slight hill so it seems that they looked at the fuel level while it was on the hill and not when flat. I got absolutely nowhere when I tried to contact them. I waited on hold for 30 min and then someone from a call center somewhere picked up. He tried to help but couldn't do much of anything except try to speak with the aforementioned incompetent folks at the location in Rutland, VT. This is not the first time I've had difficulty with this process at this location, but it may be the last.

Évaluation :

4

Fine location. However it was not the pick-up location I requested. Only place with required equipment. Many mile away from my original requested location

Évaluation :

5

We rented a 15 ft. truck for a local move. The truck was ready when we arrived. It was easy to both rent it and to return it at the end. The staff were helpful at all stages of the rental, from booking to returning. Merci.

Évaluation :

3

This location is very difficult to get in and out of, our truck was not in good condition the back latch was messed up and just looked very dirty compared to the other trucks we've rented in the past

Évaluation :

4

Keep Danielle on duty always. She's the best!!!!

Évaluation :

5

Easy and quick customer service!

Évaluation :

5

Attendant was GREAT! Thank you!

Évaluation :

1

Pulled up to the spot where it said Equipment rental, no one came out. When went in the store, was not greeted. Then sent on a wild goose chase for the guy that handles Returns.

Évaluation :

1

I was billed much more than the receipt said I would be billed. I've emailed twice and have not heard back. I will spread bad reviews all over the Internet and will request a chargeback, unless I get satisfactory resolution.

Évaluation :

5

Great staff here and experience every time

Évaluation :

1

The truck had a 1/4 tank of gas when we picked it up.. We returned it with a 1/2 tank of gas. They billed us for a 1/2 tank of gas stating the tank was full when received. We have pictures of pick up and drop off. The tell you that you don't have to do anything when dropping off and they will send receipt. They charged our card an additional 73,5 for the gas. I called to dispute and the woman on the phone said I needed to note the amount of gas at time of pick-up. You are told you need to return rental with the same amount of gas as when you receive the rental. We returned the truck with a 1/4 tank more. They are crooks and I will never do business with them again.

Évaluation :

3

Original move-in date 9/9/22. Clean out on 10/2/22. Access door broken, could not move out sofa. Rep indicated no charges beyond our one month rental would accrue. Door not fixed until 10/17; moved out sofa on 10/18. Continue to get bills via email and land mail. Communication on site has been pleasant and helpful. The interface within UHaul obviously very poor. We should not be getting "late fees" and "late bills". We did all as planned/requested. Please stop forwarding me bills and additional charges. We do not owe them, nor do we wish to pay them. Thank you. Gene DeLorenzo, Cornwall, VT

Évaluation :

1

My truck's rear door opened while I was driving on a bumpy road road in the mountains. I later lost personal items on the highways. When I asked the manager for help, she called me a liar and said that this doesn't happen on new trucks and that there is nothing she can do since its clearly my fault. She asked if she could then help me with anything else. I said no and the conversation was over 10 seconds after I said my personal belongings fell out of a U-Haul on a highway. I expect to not be called a liar aftet I had the traumatic event of losing personal belongings on a state highway. This U-Haul manager, at the Rutland Vermont U-haul facility added to my traumatic experience.

Évaluation :

4

You need to get your national home office to do a better job. Dropped reservations, repeated, are an embarrassment and show incompetence. This leaves your local dealership looking like idiots. They're working hard. I should expect the same from the home office. Dropped orders create havoc.

Évaluation :

5

Helpful and friendly employees Thank you

Évaluation :

5

Please note that my overall experience would be rated near a 1 out of 10 due to a “bait and switch” regarding drop off location for this one way rental. I requested Springfield VT. My contract stated Springfield VT. I picked up the UHaul. When I called to get the drop off address missing from my contract, VT Uhaul over the phone agreed it was Springfield VT and there was only one UHaul location in Springfield to go to, and that I was all set. Later I received a message that I was assigned a drop off in Rutland, VT. The regional scheduling manager and her manager that I then spoke with refused to acknowledge my contract and played word games to indicate that I was obligated to drop off at Rutland. UHaul broke its contract with me and forced me, with a threat of extra fees, to at my own expense (mileage charges and time) to deliver the UHaul at a location more amenable to UHaul. Disappointing and insulting.

Évaluation :

5

Your Operation and Sales Manager, Jeffery, has always been polite, professional and friendly. My van was ready upon my arrival. The vehicle was spanking new, clean and ready to go. I dropped off the unit using your app with no problem. I only wish you had a location closer to Poultney ! 5 Stars!

Évaluation :

5

Danielle Lear at the Rutland office Was great. Knowledgeable and professional.

Évaluation :

5

Service was amazing fast and friendly!

Évaluation :

1

We initially ordered a 26” truck from E. Middlebury storage and I called days before my pick up date just to make sure everything was ready. I quickly found out they altered my order from a 26” truck to 9” cargo van. I received zero calls from this company letting me know this and would have found out on the day of pick up if I didn't call myself. The cargo van wouldn't have fit my large items. The guy on the phone didn't want to help me and didn't care at all. I called Uhaul scheduling to see what they could do and they adjusted my appointment for 26” truck from Rutland which was was far away and cost me additional mileage and money. This wasn't fair to me as a customer when I confirmed with the local Uhaul in E.Middlebury weeks prior. We picked up the 26” truck from Rutland U-haul from someone with the last name Lear. We wanted to drop the truck off in E.Middlebury instead of Rutland as it was so far away. This person wouldn't let us do that and said they needed it back in Rutland which was NOT fair to us as paying customers. While talking to the associate at the desk the manage was yelling from an office that they rely on customers to move around their trucks and we basically had to deal. This was super rude and he should have come out of his office to talk to us. It was bad customer service all the way around. We tried to pay for the Uhaul with a split payment of cash and a card and was told we couldn't. It's 2022 and your system needs to be when we got the truck it was cold and smelled like some just smoked in it. Uhaul in Rutland also didn't prep the truck with the additional utility dolly and we were forced to get it ourselves. Overall, very dissatisfied with our service from beginning to end. I will not be recommending this service to anyone as I feel like we paid too much just to get terrible service.

Évaluation :

5

A young lady, Ms. Lear assisted me in the rental. She was very courteous and knowledgeable. U-Haul is fortunate to have her as an employee.

Évaluation :

5

the front parking lot was a little crowded but overall a pretty good experience. Merci!

Évaluation :

5

Nothing. Ot was great

Évaluation :

5

This location is way understaffed. Should never have just one person scheduled to work.

Évaluation :

4

Danielle, the GM is super awesome.

Évaluation :

1

Storage unit flooded out due to a building malfunction. I lost personal possessions and would not get reimbursed for them your building insurance should have covered my losses. Your business practices suck

Évaluation :

5

I had to rent two units, as when I arrived the one large one I was told over the phone was available was not the same afternoon when I arrived. OK, then I rented a cargo van to transport my stuff to new house (moved from Cleveland to Vermont) and when I rented the van, I got emails promoting a free month of storage with my truck rental. That seemed backwards to me, having gotten the units first and not told about the deal? Also, I paid for a portion of August as I moved in the third week, then the entire month of September, but I emptied the units on 9/12. DO I GET A REFUND on the rest of the month? The lovely people at the store said they were booked and so happy I was opening up units for other customers. HELLO. I paid more in the first place because the one 10x10 unit I needed was rented out from under me. Then I did not occupy for the full term. Please advise. Sara Lieberth 216.544.1113 ideagalcle@gmail.com Thank you for your attention to this.

Évaluation :

2

The facility had a pipe burst they took half of my stuff out and never returned it back to the unit. The insurance company that is over my claim is taking forever to keep in touch with me and re-issue my money back for the stuff that was thrown away. I would not recommend using U-Haul ever again it was the worst Experience. When I got there to try to clean out my storage unit I had trouble with the lock politely went in there and ask for help and was told they are not allowed to help me I said to the lady I'm trying to clean out my unit I need help the lock will not open her boss said we have to call locksmith I said no you do not I have a code I will not open was very disrespectful going back-and-forth with me the Lady was just trying to help but her boss was very rude and disrespectful I would not recommend them ever again to anybody. The customer service just to get to the main location takes hours of waiting just to sit here and talk about something that Customer can't help u with.And customer service tells you to go to the location if you do not have a car how are you going to get to the Flippin location does not make sense.

Évaluation :

5

Danielle is the most efficient, wonderful person you could have working for you. She was very helpful, thoughtful in helping get the right size storage unit that I need. Even though Jeffrey did not follow the plan Danielle and I had made, Danielle was able to make everything work for our needs. She was amazing on the phone giving me options of not having to unpack a uhaul after being on the road for 3 days and with a broken foot. This lady is a true godsend!! Couldn't find a better person to help with your customers. Give her the utmost rating 10 out of 5. She goes way beyond to ensure customer satisfaction. You are truly blessed to have her working for Uhaul!!!

Évaluation :

2

Unit received water damage from a water break resulting in damaged and destroyed items.

Évaluation :

3

My husband and I have had a unit for a month and we have had nothing but issues accessing our things. We have a heated unit, but it doesn't do any good if you can't get inside to your things. Paid for another month and the guy never apologized or gave us a discount for not being able to access our things and having to pay a friend to store some of our belongings because we couldn't get in to the unit.

Évaluation :

5

Very nice facility and friendly staff.

Évaluation :

5

Very clean - everything I signed up for online was ready for me upon arrival.

Évaluation :

5

Chris and staff were very helpful and knowledgeable. They were very accommodating.

Évaluation :

5

Kris runs one of the best uhauls I have ever interacted with. From truck rental to storage units. The Rutland facility set a standard for me that I judge all other uhauls...of the 5 others I have used throughout new England this one is still the best.

Évaluation :

4

I couldn't reach the manager by phone which frustrated me since I wanted to go over the move out with him prior to moving out.

Évaluation :

5

All services and staff members were very helpful at all times. Never was disappointed. Thank you for all the help with my storage needs.

Évaluation :

3

Was frustrated because I only have a cell phone and no land line and they wanted / needed 3 numbers. Very upset and unnecessary !! The young girl charged my account for my one way, one free month storage and the account has NOT been credited yet !! Waiting to see if it comes back through for credit.

Évaluation :

5

Merci

Évaluation :

3

When I went into the storage unit there is a big black spot on the floor. I think they should have not Rented that unit out until it was cleaned the black spot on the floor was really a disappointment. I am kind of iffy if I would recommend this to someone else. Because like I said the storage had A black spot. To even open the storage unit was very hard. I had to physically go get the manager to show me how to open it. They should give you directions in the handbook to show me how to open the storage units.And others to know how do use the unit and close the unit.

Évaluation :

1

Worst Experience Ever Never Will Do Business With Ever Again.

Évaluation :

1

Told me the rate is $69 a month for any unit then a month later told me it's $169 a month and nobody there would tell me $69. Never had me sign any paperwork so the second shift guy clearly had no clue what he was doing. Terribly managed site and poor training.

Évaluation :

5

It was convenient and easily assessable at any time. We were storing pump supply. So I was in and out a lot. The only draw back. Sometimes trucks or trailers were left in front of or close to our unit. If we need more storage in the future, we will be back.

Évaluation :

5

The manager who helped me was terrific! Courteous, knowledgeable, and helpful. I was very impressed with U-Haul at every step of the way. This is clearly a company whose employees take pride in their work.

Évaluation :

5

In rutland, i like the guys, girl not so nice, daytime :(

Évaluation :

3

Very expensive, limited availability of spots, pass cards often failed. The attendant regularly had problems with fixing passcards, changing errant billings... etc.

Évaluation :

5

Chris, manager, very nice, informative

Évaluation :

5

Everything and good and the staff is great at their job and very helpful

Évaluation :

4

Facility was dry and clean. Moving products well stocked and readily available. Experience was a good one.

Évaluation :

3

Attendant was polite and very helpful. The card and code system is ridiculous. Getting a refund was a bit of a process but again, the staff was very helpful.

Évaluation :

5

I was lucky enough to meet Bradley. He was personable and is an asset to your company. He offered various options and even took the time to show me the different size storage units. Excellent

Évaluation :

5

Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .

Évaluation :

3

none

Évaluation :

5

Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!

Évaluation :

1

Twice the facility was found to be unsecured and we don't know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p

Évaluation :

5

Heated storage with easy access and a parking ramp at the door. Great helpful staff.

Évaluation :

5

Very pleased with U haul and the services provided. We will be using the u haul services again.

Évaluation :

4

Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Merci encore.

Évaluation :

5

U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.

Évaluation :

5

People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.

Évaluation :

5

Anthony provided excellent service.

Évaluation :

2

I moved out because their employee Anthony quoted me a lower price for my second month (64,95) and the manager refused to honor that quote.

Évaluation :

4

I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.

Évaluation :

3

The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.

Évaluation :

4

We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.

Évaluation :

4

The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.

Évaluation :

3

S.O.

Évaluation :

5

,.,.

Évaluation :

1

Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.

Évaluation :

5

Perfect for our needs and convenient location....

Évaluation :

5

Very handy location and lots of options

Évaluation :

2

Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!