Customer Reviews for U-Haul Moving & Storage of Rutland

Évaluation :

1

I was called 8 PM the night before my move to tell me that I had to go an hour and a half out of my way to pick up the truck. The location was changed from Bennington Vermont to Rutland Vermont which is roughly a three hour round-trip. I received wait times between 25 minutes and 50 minutes for customer service. Spoke to three people none of which could help. Have utilized U-Haul for pass moves but definitely will not be using them for any future needs. The staff member in Rutland was very friendly and tried to be helpful and none of these problems were her fault.

Évaluation :

3

My day began with frustration. When I reserved on line all of my searches and questions were about the Rutland VT location. When I went to pick up the trailer the rental was from Lebanon NH! I had approved the online transaction without reading carefully and which indicated Lebanon NH, so that's on me. But why did the system push me to another dealer in another state? Very frustrating. And as usual my credit card for the purchase is billed instantly but the refund from the cancellation in Lebanon will take “several days”.

Évaluation :

1

Communication problems at essentially every level. Booked a 2 day rental and when I picked it up was told it was only a one day rental. Then the person at the counter said they couldn't fix it and I had to call to add another day. Then I had to change the drop off location. I had to call three different times, got three different people, each person told me something totally different. Finally got it set up to drop off at a new location and got disconnected. I called back to confirm, got yet another person with a totally different set of information who said we actually couldn't drop it off at that location. Finally got a good drop off location and when we brought it in the people there said it was supposed to go to the original drop off location. Unbelievable. Truly, the worst customer service experience I've had in a while. Will not be using uhaul ever again if I can help it.

Évaluation :

3

I was put in touch with the scheduler, Julianna and she personally ruined and sabotage my move. I would like a call back from u-hall. 401 480-4030. If she represents u-hall you should be very disappointed in how I was spoken to on two occasions.

Évaluation :

3

I had over $30 in store credit from previous purchases/returns. When I asked if I could apply it to a 4-hour truck rental, the manager simply said "no." When I questioned the refusal since I had store credit and the requested rental was from the same store, her explanation was "we don't have a button to do that on the computer." You could tell they didn't care enough to make any effort and see if anything could be done, just lazy indifference.

Évaluation :

5

Danielle was amazing and the office should be appreciative to have her :]

Évaluation :

2

The chain on our tow dolly was not secured correctly and it took an hour for the drop off location to get the car off the dolly.

Évaluation :

5

Up date your website. It is hard to use and slow

Évaluation :

5

The young lady that waited on me was excellent!

Évaluation :

5

Service was great. Staff friendly

Évaluation :

3

Truck was a load of crap and unsafe

Évaluation :

5

Employees are very attentive, professional and well informed.

Évaluation :

3

Only 1 person was working and there were 3 customers. I had to wait 20 min. to be helped.

Évaluation :

5

The lady who assisted me with my rental on Saturday, was super helpful and friendly. Made my experience a lot better.

Évaluation :

5

9' van rental. Shudder on hard braking (warped rotor), pulled to the right, and had an engine miss under load (going up hill) when accelerating. Not a complaint about the service but a head's up that the location owner might want to service the equipment before he puts it back in service.

Évaluation :

5

Absolutely wonderful experience. Worth every Penny.

Évaluation :

5

No complaints or suggestions. It was a great first experience for me!

Évaluation :

5

I'm rating the customer service AT THIS LOCATION a 5/5. However, I had a terrible time in actually getting the equipment and it cost me significant time and money. When I booked online, I booked to pick up a Truck and Car Trailer at the same location. The week I have to pick it up, I get a call saying they're not available at the same location. So I get one address for the Truck, another address for the Trailer. A few days later, I get another call. I now have a different address to pick up my trailer. So now, I've been given three different addresses to pick up equipment. This was very confusing. So, finally, the day comes and I have to go pick up the Truck (in Philly), which was about 40min away from my home location (West Chester). The trailer was only about 15min away from my home location in West Chester. So, in order to make this all work, here was what I had to do: Uber to the Truck (furthest away; $60 Uber). Pick up the Truck. Drive the Truck to the Trailer location (closer to my home); Pick up the Trailer and attach it to the Truck; Drive back to my home to set up the car on the trailer by myself. Had I driven my car to the Truck first, I would have had to do an extra hour of driving to go get the Trailer, drive back to get my car from the Truck location, then drive BACK to my home to load the Truck. This was horribly inefficient, added extra time and cost to my day, and really put a bad taste in my mouth with UHaul. UHaul Credited me $50 but that is nowhere near enough to compensate for the $60 Uber and additional hour of driving. With the cost of gas these days and driving a UHaul Truck & Trailer... that's not a nothing amount of money spent.

Évaluation :

3

Waited 5 minutes before a guy finally sauntered up to take the keys.

Évaluation :

5

Friendly, knowledgeable and very fast and helpful!

Évaluation :

5

Excellent customer service

Évaluation :

5

Great customer service .

Évaluation :

5

Everything was as one would expect, clean, easy no issues

Évaluation :

5

Danielle was especially helpful to us. We appreciated her willingness to assist us with suggestions to make our move to Rutland a better experience. She is such an asset to your company!

Évaluation :

5

The entire staff was wonderfully friendly and helpful with all of our questions. 10/10 service. Thank you so much!

Évaluation :

5

Everything was great! Quick and efficient.

Évaluation :

5

Very friendly and efficient..... also reasonable!👍

Évaluation :

5

Manager did an awesome job and handled everything quickly!

Évaluation :

4

It would be good if you had smoke free trucks. Otherwise, we had a good experience.

Évaluation :

5

I have to say with the holiday weekend; what I saw from nasty customers; you are very lucky to still have a staff. You have the right manager at this location currently. Treat her well! Her and the staff were working hard, and putting up with a lot of disgruntled customers. Get these people more vehicles so they can accommodate customers. Once again; treat your staff at this location well.

Évaluation :

5

Every person we worked with at Uhaul was professional and helpful. We needed to extend our reservation twice, and it was as easy as sending a quick note to the Rutland office through your website.

Évaluation :

4

Very friendly

Évaluation :

1

Checking vehicle in is a mess, the area is very small and there's only one entrance to go, and it's on a very busy road' the one way is ridiculous you fill up with gas next door then have to go back out to highway to go back it to return. The one was get rid of , returns maybe should go outback instead of out front

Évaluation :

5

Perfect service!

Évaluation :

5

Excellent staff!

Évaluation :

3

Fix your website to enable information download in a quick and efficient way. I arrived at the Rutland, Vt depot to be told I couldn't drive the van as I only had an overseas license and didn't have my passport with me. This was despite the fact that I have rented from uhaul on previous occasions.

Évaluation :

5

There was a service light on; however, truck was perfect.

Évaluation :

5

Very happy with pick up and drop off

Évaluation :

5

Your. Representative a young lady was very nice and extraordinarily helpful and honest I accidentally left a package in the truck that contained a large amount of cash as I was buying and picking up equipment locally I accidentally left that package in the cab and she returned it to me when she reviewed the truck when it was brought back Thankfully she gave it back to me and I didn't lose a large sum of money that I would've lost probably if she was not looking for it and displayed such honesty. 5 StArs.

Évaluation :

5

Staff and manager were incredibly helpful and friendly!

Évaluation :

5

Great job quick service great attitude

Évaluation :

5

nothing. great customer relations here.

Évaluation :

1

The humans involved in the process were fine. The "reservation" process is a sham. U-Haul changed location at the last minute to a site 1 1/2 hours away. Every step of the transaction was changed. read the fine print, they say. U-Haul can improve by keeping their word when committing to a reservation - that is the word that was used in my "confirmation" email.

Évaluation :

5

Hire employees so that fantastic ones don't get overloaded. The gal and owner I dealt with were exceptional at their jobs!

Évaluation :

4

After reserving exactly 30 days before I needed the trailer, per UHaul online reservations, I was called 2 days before and told That they didn't have a trailer at my location in Burlington, VT, but that I had to drive TWO HOURS to Rutland, VT to get it. It completely screwed up my travel plans and cost me an additional $75 in gas to go get the trailer. This is outrageous-I will not be using or recommending UHaul due to this deceptive practice.

Évaluation :

1

rental was in Burlington, 2 days before pickup we were notified that the pickup was 80 miles away,, and the truck i ordered was not available had to get a larger truck and arrange a ride 1-1/2 hours away.

Évaluation :

5

Class act, I would rent from here.

Évaluation :

5

It was a great experience!!

Évaluation :

4

The location of this U-Haul business is great for visibility as advertising is considered but it is too small. U-Haul has outgrown this location. Very tight quarters. Although moving is an expense that may not be feasible. Is there space behind you to rent or buy?

Évaluation :

2

The facility had a pipe burst they took half of my stuff out and never returned it back to the unit. The insurance company that is over my claim is taking forever to keep in touch with me and re-issue my money back for the stuff that was thrown away. I would not recommend using U-Haul ever again it was the worst Experience. When I got there to try to clean out my storage unit I had trouble with the lock politely went in there and ask for help and was told they are not allowed to help me I said to the lady I'm trying to clean out my unit I need help the lock will not open her boss said we have to call locksmith I said no you do not I have a code I will not open was very disrespectful going back-and-forth with me the Lady was just trying to help but her boss was very rude and disrespectful I would not recommend them ever again to anybody. The customer service just to get to the main location takes hours of waiting just to sit here and talk about something that Customer can't help u with.And customer service tells you to go to the location if you do not have a car how are you going to get to the Flippin location does not make sense.

Évaluation :

5

Danielle is the most efficient, wonderful person you could have working for you. She was very helpful, thoughtful in helping get the right size storage unit that I need. Even though Jeffrey did not follow the plan Danielle and I had made, Danielle was able to make everything work for our needs. She was amazing on the phone giving me options of not having to unpack a uhaul after being on the road for 3 days and with a broken foot. This lady is a true godsend!! Couldn't find a better person to help with your customers. Give her the utmost rating 10 out of 5. She goes way beyond to ensure customer satisfaction. You are truly blessed to have her working for Uhaul!!!

Évaluation :

2

Unit received water damage from a water break resulting in damaged and destroyed items.

Évaluation :

3

My husband and I have had a unit for a month and we have had nothing but issues accessing our things. We have a heated unit, but it doesn't do any good if you can't get inside to your things. Paid for another month and the guy never apologized or gave us a discount for not being able to access our things and having to pay a friend to store some of our belongings because we couldn't get in to the unit.

Évaluation :

5

Very nice facility and friendly staff.

Évaluation :

5

Very clean - everything I signed up for online was ready for me upon arrival.

Évaluation :

5

Chris and staff were very helpful and knowledgeable. They were very accommodating.

Évaluation :

5

Kris runs one of the best uhauls I have ever interacted with. From truck rental to storage units. The Rutland facility set a standard for me that I judge all other uhauls...of the 5 others I have used throughout new England this one is still the best.

Évaluation :

4

I couldn't reach the manager by phone which frustrated me since I wanted to go over the move out with him prior to moving out.

Évaluation :

5

All services and staff members were very helpful at all times. Never was disappointed. Thank you for all the help with my storage needs.

Évaluation :

3

Was frustrated because I only have a cell phone and no land line and they wanted / needed 3 numbers. Very upset and unnecessary !! The young girl charged my account for my one way, one free month storage and the account has NOT been credited yet !! Waiting to see if it comes back through for credit.

Évaluation :

5

Merci

Évaluation :

3

When I went into the storage unit there is a big black spot on the floor. I think they should have not Rented that unit out until it was cleaned the black spot on the floor was really a disappointment. I am kind of iffy if I would recommend this to someone else. Because like I said the storage had A black spot. To even open the storage unit was very hard. I had to physically go get the manager to show me how to open it. They should give you directions in the handbook to show me how to open the storage units.And others to know how do use the unit and close the unit.

Évaluation :

1

Worst Experience Ever Never Will Do Business With Ever Again.

Évaluation :

1

Told me the rate is $69 a month for any unit then a month later told me it's $169 a month and nobody there would tell me $69. Never had me sign any paperwork so the second shift guy clearly had no clue what he was doing. Terribly managed site and poor training.

Évaluation :

5

It was convenient and easily assessable at any time. We were storing pump supply. So I was in and out a lot. The only draw back. Sometimes trucks or trailers were left in front of or close to our unit. If we need more storage in the future, we will be back.

Évaluation :

5

The manager who helped me was terrific! Courteous, knowledgeable, and helpful. I was very impressed with U-Haul at every step of the way. This is clearly a company whose employees take pride in their work.

Évaluation :

5

In rutland, i like the guys, girl not so nice, daytime :(

Évaluation :

3

Very expensive, limited availability of spots, pass cards often failed. The attendant regularly had problems with fixing passcards, changing errant billings... etc.

Évaluation :

5

Chris, manager, very nice, informative

Évaluation :

5

Everything and good and the staff is great at their job and very helpful

Évaluation :

4

Facility was dry and clean. Moving products well stocked and readily available. Experience was a good one.

Évaluation :

3

Attendant was polite and very helpful. The card and code system is ridiculous. Getting a refund was a bit of a process but again, the staff was very helpful.

Évaluation :

5

I was lucky enough to meet Bradley. He was personable and is an asset to your company. He offered various options and even took the time to show me the different size storage units. Excellent

Évaluation :

5

Very friendly. A welcome site and very clean. Would surly return if need to. 5 star service .

Évaluation :

3

none

Évaluation :

5

Simple to reserve units online. Customer Service for the Rutland location has always been top notch. Friendly and reliable!

Évaluation :

1

Twice the facility was found to be unsecured and we don't know god how long. The employee on duty the last time just minimized the situation however you advertise a secure facility which you did not p

Évaluation :

5

Heated storage with easy access and a parking ramp at the door. Great helpful staff.

Évaluation :

5

Very pleased with U haul and the services provided. We will be using the u haul services again.

Évaluation :

4

Very expensive but you get what you pay for. Very easy to make a payment and it's nice that you can get your receipt through email. Love the hours too very convenient. Merci encore.

Évaluation :

5

U-Haul employees Tony and Jeffery and Joe the manager, may have provided me the best retail service I have ever received in my long life! I am extremely grateful for their professional service.

Évaluation :

5

People are great an did a wonderful job with everything they did yesterday. I'm very happy with the service I got.

Évaluation :

5

Anthony provided excellent service.

Évaluation :

2

I moved out because their employee Anthony quoted me a lower price for my second month (64,95) and the manager refused to honor that quote.

Évaluation :

4

I have used the storage facility in Rutland for many years. In fact, I've just upgraded to a larger unit. The staff are very polite, friendly, and helpful.

Évaluation :

3

The staff was nice. The separation of corporate and the locations makes things frustrating. I had a problem and everyone said the other one would help.

Évaluation :

4

We found the staff very helpful and knowledgeable. The price seemed a little high for a 5x10 and so we moved to Godnick's Storage where access is very easy. Thank you for your good service.

Évaluation :

4

The staff was friendly and very helpful. They made the process quick and stress-free. I would recommend Uhaul Storage of Rutland to friends and family.

Évaluation :

3

S.O.

Évaluation :

5

,.,.

Évaluation :

1

Short staffed. Long line wait. X-large unit I rented and paid for had another customer lock on it, full truck, no where to put it. More waiting to find another smaller unit that didn't fit everything.

Évaluation :

5

Perfect for our needs and convenient location....

Évaluation :

5

Very handy location and lots of options

Évaluation :

2

Access card never worked. Larger unit reserved ended up with a smaller unit when I showed up. I had to go down stairs to get to it and there was a pipe running thru the middle of the unit? Overpriced!