Évaluations des clients U-Haul Moving & Storage of Saint Peters

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Saint Peters

Cote générale :

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Kevin Q.
Évaluation :

For UHaul to rent me a trailer going one way that doesnt cost 4x's the amount to go the exact opposite way and one that isn't faulty. That trailer almost flipped my truck over going through the mountains on my way to North Carolina. Premium price for a premium P.O.S.

Wesley S.
Évaluation :

You can loose the $20 fee for checking the equipment back in, something you used to do as part of the service. Now i didn't get charged but the text message i got noted the $20 fee if i didn't check it back in before 8am. Seems like a lazy way to get more money for nothing.

Zachary O.
Évaluation :

Pretty smooth every time. Good crew of people working here.

Barry B.
Évaluation :

The 2 individuals that assisted me (Nicholas Tinsley & Jennifer Speichinger) were a great help. The original vehicle I arrived w/ended up not having the proper wiring necessary. I returned quickly w/another vehicle that I was able to use. It was bitterly cold that night & Nicholas advised me to stay inside while he hooked up my vehicle. Jennifer took care of the paperwork. Both of them were extremely helpful & courteous. I will cont. to use this location.

Daniel D.
Évaluation :

n/a

Robert C.
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Le client n'a pas laissé de commentaire.

Sergio F.
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Le client n'a pas laissé de commentaire.

Justin L.
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The staff was very nice and accommodating. All rental information was reviewed so there weren’t any confusions at final check out and payment. I will continue to use U-Haul for future moving needs.

James C.
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Le client n'a pas laissé de commentaire.

Jim T.
Évaluation :

You're good

Juanita N. | Overall Experience |
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I really appreciate the courtesy and professionalism of the staff. This place is highly recommended.

Dustin W.
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I would definitely recommend this location. customer service was excellent. Very knowledgeable and willing to help whenever needed

Roy C.
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Le client n'a pas laissé de commentaire.

Nadina S.
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Everyone helpful and friendly. Clean and would recommend.

Thomas S.
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Le client n'a pas laissé de commentaire.

Michael F.
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April did a great job.

Jeff N.
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The team went above and beyond when it was determined that my truck's electrical components were bad at the time of hook up. They tested and found the location of the bad part. I needed to grab a new part from another store but they then installed it for no charge, and threw in another small part, all for no charge. I've been renting there on a fairly regular basis and recommend them to everyone.

Eric J.
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Le client n'a pas laissé de commentaire.

Chandler E.
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April was incredible. The lines are always insane but the moment I started talking to her, my mood lifted. She is sweet, personable, and goes above and beyond to make sure the customer is getting everything they expect and more. I will exclusively return to this location just for her.

Juanita N.
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I can't think of anything to improve for the next customer. April was extremely helpful and very knowledgeable in helping us with our needs. She comes highly recommended. Thank you for a job well done.

Carl V.
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Great customer service from frendly, knowledgable staff. Just keep doing what you're doing!

Cindy S. | Overall Experience |
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I was not please that you didn’t offer pre rated rate, I left on the fifth, and paid for the complete month. Very disappointed.

Kimberlee F.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

William S.
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I have always been pleased with the service. The manager Brittany is very friendly and helpful.

Lisa M.
Évaluation :

everything was fine

Matthew D.
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Taylor Miller was very helpful and professional my experience was awesome!!!

Barbara J.
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Great service

Sarah S.
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Le client n'a pas laissé de commentaire.

Suzanne S.
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Very fast and very friendly service!

Stephen M.
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Le client n'a pas laissé de commentaire.

Connie C.
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Le client n'a pas laissé de commentaire.

Terry C.
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Le client n'a pas laissé de commentaire.

Carlos C.
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Le client n'a pas laissé de commentaire.

Hayden S.
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I paid a significant amount extra to drop of the truck at the St Andrews Mini Mart location as a one way trip. I took the truck there and they refused to take it back and made me drive to another location. I wasn’t given a discount or anything even though you guys changed our agreement and created extra work for me. Very disappointed with the whole experience.

Evan S.
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Staff was honest, courteous and on the ball. I will definatly be using this location in the future.

Dianna B.
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Very well organized. Customer friendly. Many trucks available in all sizes.

Kevin S.
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Le client n'a pas laissé de commentaire.

Alexa T.
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Everyone was so kind and helpful! Will definitely use this location again.

Beverly H.
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Nothing. The customer service was wonderful!!

Brian D. | First Impressions |
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Jennifer was awesome! Very easy move in process and employees were great!

Jeffrey W.
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Everyone I have dealt with at this location has been friendly and very helpful! Thanks very much!

Paula M.
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Le client n'a pas laissé de commentaire.

Timothy N.
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Make sure that the millennials working for Uhaul are attentive to their position. A young male worker walked away and left me outside without saying a word. He didn't ask for help from another associate, I was waiting on him to return, so I had to enter the store to remind him that my vehicle needed securing on the transport. He needs to be re-trained on how to do his job properly without leaving a customer hanging.

Rachael W.
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Le client n'a pas laissé de commentaire.

Chantya F. | First Impressions |
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Brittany and April was wonderful I was really impressed by they customer service.They made everything run smoothly.

CHRISTY S. | Overall Experience |
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April and Britney both have impeccable customer service and care. They are the true example and model of giving someone a great experience and how every business should be ran. Christy sparks

Adrienne S.
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They were absolutely AWESOME!!! I felt at ease and they were very helpful and kind! Thankyou

Nathan D.
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Great customer service!

Timothy R.
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The customer service was great!!!

Charles G.
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Le client n'a pas laissé de commentaire.

Thomas B.
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Le client n'a pas laissé de commentaire.

Cynthia S.
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Le client n'a pas laissé de commentaire.

joann M.
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Le client n'a pas laissé de commentaire.

Timothy M.
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April was very friendly and helpful. The whole rental experience went well.

Eric N.
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When pumping gas the pump would shut off after a few tenths of a gallon and I will have to restart. This happened at four different gas stations. Needs to be fixed. .

Nicholas L.
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Le client n'a pas laissé de commentaire.

Larry F.
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Le client n'a pas laissé de commentaire.

Mark S.
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April was wonderful- great attention fantastic customer service. Our original scheduled location could not fill our reservation. The UHaul person who they referred me to was not helpful and hung up on me. I called the Cave Springs location and Nick and April were wonderful. I was ready to take my business to Budget after I was hung up on but they used excellent customer service skills and worked with me to fill my need. Thank you April and Nick for your great skills and efficiency.

Madeline Z.
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Le client n'a pas laissé de commentaire.

Janet C.
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Le client n'a pas laissé de commentaire.

Ronald B.
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Le client n'a pas laissé de commentaire.

Herman K.
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Le client n'a pas laissé de commentaire.

karen d. | First Impressions |
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Excellent service by April Hogan! She was so friendly and thorough! Fair and apparent pricing. No hidden fees. Clean facility! Easy access. Carts available. Would definitely recommend!

Michael G.
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The appliance dolly roller rails were old worn out and jammed

Dennis F.
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Le client n'a pas laissé de commentaire.

Margaret O.
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Excellent customer service, I would not change anything. Very pleased with the whole experience.

Andrew W.
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I always used this location because the staff is friendly and very helpful always very quick to get you out and on your way. Thanks guys keep up the great work

Craig B.
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Le client n'a pas laissé de commentaire.

Cale M.
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Le client n'a pas laissé de commentaire.

Jeffrey W.
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Le client n'a pas laissé de commentaire.

Carol E.
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Very friendly and great!

Ronald E.
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When attempting to close out online at drop off site, the program could not verify my location even though my cellular tracking is activated. I attempted the app on another cell phone with same results. I had to call U Haul toll free & get instructions on dropping off truck.

Kimberly K.
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Le client n'a pas laissé de commentaire.

Jacob M.
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Le client n'a pas laissé de commentaire.

Sheryl P.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

Kenneth H.
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Le client n'a pas laissé de commentaire.

John P.
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Le client n'a pas laissé de commentaire.

Jeffery D. | Overall Experience |
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Only complaint is how little the discount for a room with a pillar is. Other than that, the facility and staff were excellent!

Ronnie H.
Évaluation :

service was great

Amy T.
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Brittany runs a great store!! I have rented from her location many times through the years and she never disappoints!

James W.
Évaluation :

Good equipment,excellent service

Pamela J.
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Lock out service. I bought insurance, but called to use lockout services and the representative said it would cost me a lot of money to get someone to come and assist me. So I had to opt out and take care of it myself.

Pete B.
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Le client n'a pas laissé de commentaire.

Peter S.
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The staff there were very nice and easy to work with. They were professional and very good at their jobs!

Kimberly K.
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I would be willing to use this location again for my hauling or moving accommodation.

Thomas G.
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I rented a truck for a one way move, only needed it for two days but that was not an option. Minimum rental was four days. Didn't like having to pay for two extra days.

Corey F.
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Le client n'a pas laissé de commentaire.

Bryant C.
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Le client n'a pas laissé de commentaire.

Timothy M.
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Rented a 5x8 trailer enclosed to haul motorcycle ask if it had tie downs in I got yes all trailers do this one was missing the one in the front they took it out at some point and never replaced it so I had to come one with some way to toe down bike I rented it to haul a motorcycle and then got charged in full for something that was not ready to go

Patricia G.
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Le client n'a pas laissé de commentaire.

Pamela W.
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They were so good about our misfortune and not able to use the car dolly today! Very kind and understanding!!

Jewell R.
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The manager and staff are great. They are extremely informative, very friendly, pleasant and offer good advice. They gave my moving experience an ease.

ashley S.
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Everyone was very nice and helpful. Some of the best customer service I’ve seen. Would highly recommend.

Daniel R.
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Le client n'a pas laissé de commentaire.

Kristen C.
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They have a Fabulous team at this location. I can tell that they work well together and they are warm and welcoming! I had the worse weather to move in but I was able to laugh with the representatives and not think about how bad the weather would affect my moving.

Jerline T.
Évaluation :

I dont think a person credit card should be charged until they pick up and return. I have a temporary charge and the final charge on my cc statement. I called customer service and was told the temp or hold charge is put on your cc and then the final charge, It takes 5 days for the hold or temporary charge to come off. I don't think that right. We should (customer) should not have to wait five days for the hold charge to come off.

Bryan F.
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Le client n'a pas laissé de commentaire.

Matthew R.
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Le client n'a pas laissé de commentaire.

Brittany H.
Évaluation :

This is the best U-Haul location! I have been to many a U-Haul in the past 12 years and I exclusively go to this location. It has the most friendly and efficient employees! Thank you, St. Peters U-Haul!

WILLIAM J.
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Best people ever

PJ S.
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Le client n'a pas laissé de commentaire.

Houston B.
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The trailer light was out on left rear of trailer I told them about it they said it would be fine opened the back door and the trailer was full of leaves and beer caps not swept out and I was told that the trailer was to be turned in tue at 100 but was to turned in on Monday at 100

Shirley G. | First Impressions |
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thank you, we were treated kindly and given great instructions

Chris C.
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The staff at this location was very friendly and helpful. I would recommend this location to everyone especially because of the staff.

Jael K.
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Le client n'a pas laissé de commentaire.

Brent W.
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Le client n'a pas laissé de commentaire.

anthony m. | First Impressions |
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Camper was stolen. Video cameras conveniently have not been working . Employees/manager not wanting to be helpful.

WILLY M. | First Impressions |
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Everyone was nice and friendly

JOHN M. | Overall Experience |
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Since I only have 200 characters to leave a review, you can find my detailed negative review on Google. I would have stayed if I just got an apology, but that didn't happen.

Joyce K. | Overall Experience |
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I would like to thank U Haul storage company the way I kept my goods it’s the way I found them clean to me U Haul is the best and I hop all areas are like St. Peter’s and staff have respect and kind

Allen A. | First Impressions |
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Professional and quick

brad f. | Overall Experience |
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Best in class service, thank you

Steven J. | Overall Experience |
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none

Lillian B. | Overall Experience |
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Great customer service!!

Karen F. | Overall Experience |
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Would definitely use U haul again and recommend to friends.

linda b. | First Impressions |
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All employees were very nice and answered all my questions. Helped me to get just the right storage unit for my needs.

luz r. | Overall Experience |
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This is the second time using your facility. This place is clean and accessible! Staff has always been helpful. I recommend this U-Haul facility if anyone ask.

john j. | Overall Experience |
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Everyone was very professional and friendly .

Helene H. | Overall Experience |
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Every single time I went into the store to talk to someone, they were in the back smoking, eating, or joking around. I just had to sit there and wait for them to see me through the window. Annoying!

Ian D. | First Impressions |
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Helpful, friendly service. Unit was clean and in good condition.

GARY L. | Overall Experience |
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I thought everything was great except that you have not stopped billing my credit card. Please remove the $150 from your last billing by refunding it to my American Express Card.

Terri W. | Overall Experience |
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Everyone was always very helpful.

Gina B. | Overall Experience |
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Staff is knowledgeable and friendly. Facility is always very clean, no bugs or mice.

Joy M. | Overall Experience |
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Everyone was always friendly

Cheryl W. | Overall Experience |
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It was very clean and a good experience.

Christian M. | Overall Experience |
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Very easy process

BRENDA M. | Overall Experience |
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Great place

Brian M. | Overall Experience |
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Brittany & her team are professionals! Everyone was pleasant and helpful every time I needed something. They all seemed to work great as a team and I could tell they take pride in their work. Thanks!

kyle b. | Overall Experience |
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Great place ! Have used them many times..

John W. | Overall Experience |
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The whole staff was very friendly and accommodating! Would definitely use this location again if I ever need storage or to rent a truck!

RYAN Z. | Overall Experience |
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Facility was very well maintained, staff was genuinely friendly; even the bathrooms were super nice. Honestly a positive experience and well worth the cost. 10/10 - would recommend

Trudy M. | Overall Experience |
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Had trouble with access at the beginning, had to call to get access after hours. That was a hassle.

David M. | Overall Experience |
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Very impressed with the professional, friendly staff! Chantel and her partner, Amber, were awesome to deal with. Chantel even located a missing item for us that I was able to pick up at your location

MICHAEL B. | Overall Experience |
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Harold M. | Réservation |
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Everything went very smooth. From booking it online to your person showing us how to get into the building and then taking us to the unit, very well done!

James S. | Overall Experience |
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Great experience thanks for all that you did

Ron D. | Overall Experience |
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Everything went well

Katherine B. | Overall Experience |
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The ubox delivery drivers were awesome

aline r. | Overall Experience |
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I did not go personally to the storage facility. However, my 2 UBoxes arrived on time and in good condition, as did their contents. I will definitely use them again and will recommend them to others

Mark J. | Overall Experience |
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Brittany and her staff were great working with us when we needed a change in our storage unit. We really appreciated the use of their carts which helped getting things on and off the truck.

Jane C. | Overall Experience |
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Very convenient,well managed & clean. Took the stress off my move.

Drusilla C. | Overall Experience |
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My unit was invested with some kind of insect

DEBRA D. | Overall Experience |
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Regular Storage Facilities.

Jason M. | Overall Experience |
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Great to work with

gloria l. | Overall Experience |
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Very helpful, v good customer service.

David D. | Overall Experience |
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Awesome

jeremy m. | Overall Experience |
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Rented the u-boxes. The ladies who came and delivered them were friendly and very helpful. They came and picked them up and deliver them to my new address as expected. They were great to work with.

Non reviews have been submitted for this location.

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