Évaluations des clients U-Haul Moving & Storage of Saint Peters

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Saint Peters

Cote générale :

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Mario B. | Online Move In |
Évaluation :

I’ve used U-Haul storage for over 10 years. Several locations. Along with their trucks, and other items they sell. Bought boxes, and hitches. Never had any problems. Always clean. Highly recommend them.

Dalton V.
Évaluation :

Le client n'a pas laissé de commentaire.

larry f. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

Original Null and Crossbones return location fence was locked and no instructions on how to return trailer. No one answered the phone. Had to call and change return location and drive another 20 mins in snow. They should take that place's franchise away. The final return location was good.

Thomas C.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles B.
Évaluation :

Our experience with the process was very smooth and the customer service was great!

Timothy W.
Évaluation :

I was served quickly and the employee was very friendly.

Jewell R.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles L.
Évaluation :

Always friendly and knowledgeable. Go above and beyond every time!

Richard D.
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Le client n'a pas laissé de commentaire.

James D.
Évaluation :

Nothing everyone was absolutely amazing

DAVID E.
Évaluation :

The vehicle we rented steering had excessive play. in my opinion it wasn't road worthy. I told the gentleman that checked it in and he did seem concerned asking me what was wrong. If I could give the store stars I'd give them 5 but the vehicle 1 star

Thomas H.
Évaluation :

COVID precautions such as employees wearing facial coverings was non-existent.

Vito T.
Évaluation :

The staff did an awesome job and was very helpful getting us rolling highly recommended

Jason D.
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Le client n'a pas laissé de commentaire.

Jason S.
Évaluation :

I use this location a ton and everyone there is always super friendly, helpful and in a great mood. It's very refreshing.

KEITH W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kyle William L.
Évaluation :

Le client n'a pas laissé de commentaire.

Lonie S.
Évaluation :

Le client n'a pas laissé de commentaire.

Aurelio O.
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Le client n'a pas laissé de commentaire.

Stephen L.
Évaluation :

Le client n'a pas laissé de commentaire.

COLLEEN W.
Évaluation :

Make sure the gas is full. There was only a quarter tank when we picked up the truck, and we were worried we'd run out of gas, so we had to first stop and gas it up.

John H.
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Le client n'a pas laissé de commentaire.

Caylia W.
Évaluation :

Le client n'a pas laissé de commentaire.

VICTOR L.
Évaluation :

Thank you!!

Ronald S.
Évaluation :

We didn't have the Dooley and blankets but we returned and got them...the video of how to return the truck kept freezing up on my phone but all on all it was good..the young lady that helped us was great!!

Latonya F.
Évaluation :

I would definitely recommend this particular location to everyone the service was great Nick was very informative fast friendly service Good job Nick you don't find good customer service like this anymore Keep up the good work and I'll see you soon

BARBARA G. | Premières impressions |
Évaluation :

Great people that work here

Russell H.
Évaluation :

The staff was super helpful and I couldn't of asked for more they were great

Robert B.
Évaluation :

Old vehicle. Didn't have dolly that I paid for (didn't realize until after I got 70 miles to the destination).

Gregory O.
Évaluation :

Le client n'a pas laissé de commentaire.

Markieth M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary B.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven S.
Évaluation :

Rates aren't competitive for short term rentals

Robert B.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger A. | Premières impressions |
Évaluation :

We are going through a moving process, need a truck and somewhere for storage. Moving is not a fun process, the professional and friendly staff takes so much stress out of this. Well done, first class.

Roger A.
Évaluation :

Be sure to continue the excellent customer service.

Michael F.
Évaluation :

Le client n'a pas laissé de commentaire.

BILL G.
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Le client n'a pas laissé de commentaire.

David A.
Évaluation :

In and out, how it should be!!

Tina E. | Premières impressions |
Évaluation :

I asked for a 12 x12 storage there wasn’t any available, so they gave me 2 6/6 and they were all the way on 3 red floor and 4 units from another it was very hard to put my new large couch into one of the storages which now there are scratches and tears all over my brand new couch!!!

Raymond B.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert M.
Évaluation :

The questions in the survey are about the location. The location is great. The U-Haul consumer experience could use a complete face lift. The web site allows you to select a product, enter a credit card and reserve what you need. The site will even allow you to do a online check-in. I did all of this. When I got to the location I called them, they were too busy and the call routed to a different U-Haul location. I had to call back and finally got to a person at this location. They said I had to come in the facility to finish the reservation even though I already completed the online check-in. When I got to the counter I had to answer questions I already answered with the online check-in. I then had to enter my credit card in the reader even though I already entered it online. Seems to me that nearly every other business has developed curbside pickup during this pandemic, Car rental agencies have been doing curbside pickup for years, what U-Haul is doing is not much different that a car rental. I do not know why U-Haul cannot get this figured out.

Richard G.
Évaluation :

Everything went great from pickup to drop off. Trailer was solid when towed empty or full.

Darrell M.
Évaluation :

people were good to work with

Mark K.
Évaluation :

When I picked it up I was not asked if I ever even drove a 15' box truck. Not shown ANYTHING like mirror adjustment or where any certain switches were. Then on return trip hit some snow/rain from Chicago to STL. The windshield fluid ran out after about 3-4 application. I had to move my head to look around the bad spots on the windshield for the last ~175 miles in bad weather, not fun at all. My grade to that experience was a middle C.

Tenisia R.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES S.
Évaluation :

We were checked in in minutes. Great job!

DWAYNE M.
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Le client n'a pas laissé de commentaire.

Roy T.
Évaluation :

The truck needed an alignment it was really hard to steer and the steering wheel was crooked going straight

Kathleen M.
Évaluation :

Customer service was very helpful, especially when I picked up and dropped off the truck. I needed to reschedule the moving day, and they helped me over the phone and sent me an email confirmation, which was also very helpful. The only thing is I needed the contact info for the movers scheduled through Moving Helpers to ask some questions before scheduling and prepaying for the movers, but there just wasn't any way to contact them ahead of time. I realize Moving Helpers is separate from Uhaul, but Moving Helpers is still Uhaul. It would have helped my move to be able to ask the movers a question first. Everything else was excellent. The move went very well. Thank You!

Gregory O.
Évaluation :

The truck had high mileage and started running a little rough after about 20 miles. Felt like a cylinder or two wasn't firing. It got me there and back throw. Also the oil pressure gauge didn't work which was a concern at first. Your employees were great!!!!!

Joseph A.
Évaluation :

Everything went smoothly. Fast and friendly service!

ROBERT G.
Évaluation :

So easy!! Renting the trailer was a fantastic way to get covered storage to help our son move back to college! You never know if it will rain or snow on moving day and the trailer gave us peace of mind! Easy checkout and dropoff. Will be doing this again I'm sure! Thanks UHaul!

Andrew P.
Évaluation :

Le client n'a pas laissé de commentaire.

Norma R.
Évaluation :

I got there at 8:30am, my computer would not let me "self check" Nick went above and beyond, not even on the clock. I could not have asked for better!!!! Thank you Nick!!!

Deanna D.
Évaluation :

The truck was a lot easier to drive than I thought it would be.

JAMES R.
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Le client n'a pas laissé de commentaire.

Colleen M.
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Le client n'a pas laissé de commentaire.

John B.
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Staff was friendly and helpful! I needed the trailer fast. I returned the trailer on the same day. The staff helped me get in and out speedily. Thank you very much!!!!

Wayne B.
Évaluation :

My attendant was exceptional in terms of helpfulness, attitude, and professionalism.

Frederick L.
Évaluation :

Le client n'a pas laissé de commentaire.

David J.
Évaluation :

I got all the information on how to use it and hook it up correctly quickly and succinctly, but he did not loose any steps and still made sure I understood how to use it properly and I really appreciated that.

Leroy G.
Évaluation :

Make sure the equipment is in good running condition. I will be reaching out to my friends and everyone I know because when I contacted your employees they were dishonest about the equipment and said they would give a partial refund and that did not happen and I do not like this honesty

gregory g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Claire Y.
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Le client n'a pas laissé de commentaire.

Joe P.
Évaluation :

Friendly and fast process

Russell R.
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Efficient and affordable Thank you so much!

James S.
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Le client n'a pas laissé de commentaire.

Adam K.
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Le client n'a pas laissé de commentaire.

Sharon M.
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Le client n'a pas laissé de commentaire.

Jeffery A.
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Le client n'a pas laissé de commentaire.

Vincent D.
Évaluation :

Excellent bunch of gentlemen

Jeffrey B.
Évaluation :

Le client n'a pas laissé de commentaire.

Russell M.
Évaluation :

Had a little confusion about after-hours drop off procedures but taken care of.

roger E.
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Le client n'a pas laissé de commentaire.

Javier A.
Évaluation :

Ask people if what they're renting is for in town of out of town , they didn't ask me , so it was a surprise when they told me I had to pay more than what I was told .no good

Gary F.
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Le client n'a pas laissé de commentaire.

Dorothy R.
Évaluation :

Nothing. I recieved excellent service.

Seppi W.
Évaluation :

Very easy to pickup and drop off.

Rhonda S.
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Le client n'a pas laissé de commentaire.

Alphonso S.
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Le client n'a pas laissé de commentaire.

reesheda B.
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Le client n'a pas laissé de commentaire.

Erin B.
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Le client n'a pas laissé de commentaire.

James H.
Évaluation :

Le client n'a pas laissé de commentaire.

RON H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jay W.
Évaluation :

Le client n'a pas laissé de commentaire.

Norman K.
Évaluation :

I took the time to complete the check in process online including furnishing the credit card number this needs to be streamlined no need to repeat the process twice I was told we don't keep the credit information on file Of course it is the card is listed with my name and like I was told when I return the equipment do you want to use the same card that's all that's needed to be asked initially. All else went great

Stacy T.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRIS A. | Expérience générale |
Évaluation :

Your team there initiates helpfulness. When we walk in the door you treat you with fun respect and work to give us what we want but ask questions to help get to what we really need. If we want a 15 foot truck but really need a 10 footer, you asked questions and were quick to try to understand our problem. We are doing a self move you have made the move and all the logistics around the move much easier. We've have 3 separate transactions with you in the past month (2 trucks and a storage unit) and every time my wife and I have said we are glad we used u-haul and we are glad we used this u-haul team. We will do 2 more transactions tomorrow (a pickup truck and a bike rack) and then I think we will be moved. Your prices are the best we found and your service is top rate.

JIM S.
Évaluation :

I would definitely recommend this location.

Whitney K.
Évaluation :

The guy checking us in did great! He was efficient and had us on our way quickly.

deborah F.
Évaluation :

Excellent customer service and I would definitely recommend this location to anyone.

Emily P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert M.
Évaluation :

I went online and made my reservation - initially it seemed pretty seamless. I then did a check in online. I entered credit card information, entered driver license information, entered everything they needed. The web site even said I am all set. At this point I figured I would show up and call them up, they would come out and hook up the trailer. Not the case. I had to come in and give additional information because my reservation was not complete. Apparently I needed to take a picture of my drivers license. Nowhere on the web site did it tell me this. Needless to say that during this Covid times I was not to happy. I did not want to come in. I came in and completed the reservation. . I even had to give my credit card information AGAIN, I already did this on the web site. This entire reservation process is making me wonder if I will use U-Haul again. You would think that during this pandemic you would do everything to put the safety of the customer first. None of this is a reflection of the U-Haul dealer I worked with, this is all on corporate and their web site.

Bill B.
Évaluation :

Le client n'a pas laissé de commentaire.

Earl S.
Évaluation :

More staff for early morning weekend pickups

Ian F.
Évaluation :

Honestly, first impression was mixed. But I was greeted warmly and everything was explained as far as my contract. Upon return of the truck, it was after hours but the employees were still around working some warehouse business and still checked the truck in for me on the spot. I cant explain how easy they made the entire process. Would definitely rent again from this location and recommend to prospective renters.

carl V.
Évaluation :

Everyone at this location was helpful, positive and friendly. Great customer service attitude.

Randall F.
Évaluation :

Thank you

Randul B.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerad E.
Évaluation :

When I came in to return the trailer I pulled up to the sign where it said to stop, someone would be out to help me. No one ever came out until I went into the building and alerted them. There were three employees by the counter and no other customers.

Emily H.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna S.
Évaluation :

Le client n'a pas laissé de commentaire.

Vincent R.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary J.
Évaluation :

Le client n'a pas laissé de commentaire.

Nathan L.
Évaluation :

Le client n'a pas laissé de commentaire.

JULIE R.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary S.
Évaluation :

Cody was exceptionally customer orientated, as were the rest of the staff. The experience was flawless. This is the only location that we will use, and I will most definitely express that to anyone we know.

heather c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Wayne M. | Premières impressions |
Évaluation :

Excellent assistance in how to access storage facility, where to park, where the carts are located, where the elevator is, and how to turn in equipment after hours. Map was very helpful.

ROBERT A. | Expérience générale |
Évaluation :

I have stored at this location for the past 15 months. The manager at the time was okay, nothing special, very much a doing her job type of person, nothing more. At some point she had left and the present staff is now much more pleasant. They go out of their way to help you and are much more personable. They moved me into a much more convenient locker on the first floor right near the entrance at double the size I originally had and get this, for only $6.00 more per month! Say What?!? I was almost a little sad to leave because of the great way that I was treated and the amazing deal and location that I had. I could not recommend this location any more for anyone with storage needs, this is your go-to place, bar none.

lisa t. | Expérience générale |
Évaluation :

Everyone and everything exceeded my expectations

Lonnie H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

luz r. | Premières impressions |
Évaluation :

Very clean!

SCOTT D. | Expérience générale |
Évaluation :

Good experience.

renee b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

joanie m. | Expérience générale |
Évaluation :

A "Cadillac" of storage units. A great experience all around!

Chris P. | Expérience générale |
Évaluation :

Everyone at u.haul. were always very kind.

Mark B. | Premières impressions |
Évaluation :

All associates were very helpful, professional, knowledgeable and personable. A very good team here. Nicholas was especially helpful. I give them a AAA, 5 star rating! Keep up the good work.

joanie m. | Premières impressions |
Évaluation :

Very impressed with the facility. Clean, convenient, and am very comfortable leaving my possessions locked up there.

Jeffrey W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

meghann b. | Premières impressions |
Évaluation :

The 2 young ladies working today where upbeat, friendly, greeted customers when they came in, was quick to help customers if required. A friendly staff makes all the difference. Everything was throughly explained and great.

Whitney K. | Expérience générale |
Évaluation :

Bugs, evidence of mice, and a repeated leak in the roof. Do not rent here. Staff is unacceptable. Taylor played on her phone for 5 minutes before acknowledging me, and then was rude. She said she was the assistant manager and the storage manager. Well, she needs to learn to manage. Don't rememberthe other one's name, but both girls are too young to be doing this job. Place needs better management.

Linda S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy K. | Premières impressions |
Évaluation :

2 concerns. 1) there was a bubble in the ceiling. Apparently holding water-approx 3gal at that point. Noticed half way they move in process or wouldn't hv rented it. Did report. Anxious to c how fast this is resolved. 2). Cannot contact store via phone during store hours. This could be problematic when have an issue of importance w unavailability of driving to the location. Not customer friendly.

CHARLES M. | Expérience générale |
Évaluation :

Assistance manager now owns this storage location. Nice to see she can buy when I worked for you. The assistance manager owned the location in Columbia MO. I still want to sue because I still have bad problems but he was the boss even when Jim talked to him. Then fired after got back not even clocked in.

RANDALL R. | Expérience générale |
Évaluation :

Thank you for keeping my stuff save and dry.

Larry G. | Expérience générale |
Évaluation :

My rating deals with the fact that they offered no refund for the unused time when I vacated early.

Jerline T. | Expérience générale |
Évaluation :

the u haul staff is great very helpful and will assist you in every way even if it means going to your individual storage unit. Highly recommend U Haul of st. peters

Brittany H. | Premières impressions |
Évaluation :

I exclusively use this location. The service and convenience are top notch. I recommend them to EVERYONE!

Juanita N. | Expérience générale |
Évaluation :

I really appreciate the courtesy and professionalism of the staff. This place is highly recommended.

Cindy S. | Expérience générale |
Évaluation :

I was not please that you didn’t offer pre rated rate, I left on the fifth, and paid for the complete month. Very disappointed.

Brian D. | Premières impressions |
Évaluation :

Jennifer was awesome! Very easy move in process and employees were great!

Chantya F. | Premières impressions |
Évaluation :

Brittany and April was wonderful I was really impressed by they customer service.They made everything run smoothly.

CHRISTY S. | Expérience générale |
Évaluation :

April and Britney both have impeccable customer service and care. They are the true example and model of giving someone a great experience and how every business should be ran. Christy sparks

karen d. | Premières impressions |
Évaluation :

Excellent service by April Hogan! She was so friendly and thorough! Fair and apparent pricing. No hidden fees. Clean facility! Easy access. Carts available. Would definitely recommend!

Jeffery D. | Expérience générale |
Évaluation :

Only complaint is how little the discount for a room with a pillar is. Other than that, the facility and staff were excellent!

Shirley G. | Premières impressions |
Évaluation :

thank you, we were treated kindly and given great instructions

anthony m. | Premières impressions |
Évaluation :

Camper was stolen. Video cameras conveniently have not been working . Employees/manager not wanting to be helpful.

WILLY M. | Premières impressions |
Évaluation :

Everyone was nice and friendly

JOHN M. | Expérience générale |
Évaluation :

Since I only have 200 characters to leave a review, you can find my detailed negative review on Google. I would have stayed if I just got an apology, but that didn't happen.

Joyce K. | Expérience générale |
Évaluation :

I would like to thank U Haul storage company the way I kept my goods it’s the way I found them clean to me U Haul is the best and I hop all areas are like St. Peter’s and staff have respect and kind

Allen A. | Premières impressions |
Évaluation :

Professional and quick

brad f. | Expérience générale |
Évaluation :

Best in class service, thank you

Steven J. | Expérience générale |
Évaluation :

none

Lillian B. | Expérience générale |
Évaluation :

Great customer service!!

Karen F. | Expérience générale |
Évaluation :

Would definitely use U haul again and recommend to friends.

linda b. | Premières impressions |
Évaluation :

All employees were very nice and answered all my questions. Helped me to get just the right storage unit for my needs.

luz r. | Expérience générale |
Évaluation :

This is the second time using your facility. This place is clean and accessible! Staff has always been helpful. I recommend this U-Haul facility if anyone ask.

john j. | Expérience générale |
Évaluation :

Everyone was very professional and friendly .

Helene H. | Expérience générale |
Évaluation :

Every single time I went into the store to talk to someone, they were in the back smoking, eating, or joking around. I just had to sit there and wait for them to see me through the window. Annoying!

Ian D. | Premières impressions |
Évaluation :

Helpful, friendly service. Unit was clean and in good condition.

GARY L. | Expérience générale |
Évaluation :

I thought everything was great except that you have not stopped billing my credit card. Please remove the $150 from your last billing by refunding it to my American Express Card.

Terri W. | Expérience générale |
Évaluation :

Everyone was always very helpful.

Gina B. | Expérience générale |
Évaluation :

Staff is knowledgeable and friendly. Facility is always very clean, no bugs or mice.

Joy M. | Expérience générale |
Évaluation :

Everyone was always friendly

Cheryl W. | Expérience générale |
Évaluation :

It was very clean and a good experience.

Christian M. | Expérience générale |
Évaluation :

Very easy process

BRENDA M. | Expérience générale |
Évaluation :

Great place

Brian M. | Expérience générale |
Évaluation :

Brittany & her team are professionals! Everyone was pleasant and helpful every time I needed something. They all seemed to work great as a team and I could tell they take pride in their work. Thanks!

kyle b. | Expérience générale |
Évaluation :

Great place ! Have used them many times..

John W. | Expérience générale |
Évaluation :

The whole staff was very friendly and accommodating! Would definitely use this location again if I ever need storage or to rent a truck!

RYAN Z. | Expérience générale |
Évaluation :

Facility was very well maintained, staff was genuinely friendly; even the bathrooms were super nice. Honestly a positive experience and well worth the cost. 10/10 - would recommend

Trudy M. | Expérience générale |
Évaluation :

Had trouble with access at the beginning, had to call to get access after hours. That was a hassle.

David M. | Expérience générale |
Évaluation :

Very impressed with the professional, friendly staff! Chantel and her partner, Amber, were awesome to deal with. Chantel even located a missing item for us that I was able to pick up at your location

MICHAEL B. | Expérience générale |
Évaluation :

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Harold M. | Réservation |
Évaluation :

Everything went very smooth. From booking it online to your person showing us how to get into the building and then taking us to the unit, very well done!

James S. | Expérience générale |
Évaluation :

Great experience thanks for all that you did

Ron D. | Expérience générale |
Évaluation :

Everything went well

Katherine B. | Expérience générale |
Évaluation :

The ubox delivery drivers were awesome

aline r. | Expérience générale |
Évaluation :

I did not go personally to the storage facility. However, my 2 UBoxes arrived on time and in good condition, as did their contents. I will definitely use them again and will recommend them to others

Mark J. | Expérience générale |
Évaluation :

Brittany and her staff were great working with us when we needed a change in our storage unit. We really appreciated the use of their carts which helped getting things on and off the truck.

Jane C. | Expérience générale |
Évaluation :

Very convenient,well managed & clean. Took the stress off my move.

Drusilla C. | Expérience générale |
Évaluation :

My unit was invested with some kind of insect

DEBRA D. | Expérience générale |
Évaluation :

Regular Storage Facilities.

Jason M. | Expérience générale |
Évaluation :

Great to work with

gloria l. | Expérience générale |
Évaluation :

Very helpful, v good customer service.

David D. | Expérience générale |
Évaluation :

Awesome

jeremy m. | Expérience générale |
Évaluation :

Rented the u-boxes. The ladies who came and delivered them were friendly and very helpful. They came and picked them up and deliver them to my new address as expected. They were great to work with.

Non reviews have been submitted for this location.

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