Customer Reviews for U-Haul Moving & Storage of Saint Peters

Évaluation :

3

I originally booked a U-HAUL at a certain location upon calling to verify the pick up the Customer Service person told me my reservation was not valid at my original location and had been switched to another location further from my original pick up location!

Évaluation :

5

Everyone was friendly. Very easy to move my stuff out with no problems.

Évaluation :

5

Taylor and Scott were friendly and very helpful. Very good experience with our first time rental at this location.

Évaluation :

3

Was stressing out Friday when picking up key I had to replace for the cargo van and had several things on my mind of all I had to do as I was getting ready for a big 2 day event to sell my items at. White heavy set guy w beard n glasses was rude n snapped that he wasn't going to be able to help me when I said I couldn't remember everything he was saying to do to activate the key. The other male employee a nice African American nicely said I could call to get help in getting the key activated for the cargo van. Mr beard got an attitude w me after I told him the way he handled his response was rude n the way his co-worker handled it was right. Plus if your that miserable in your job there are other places that are hiring that you don't have to deal In customer service. I'm not asking to be sugar coated but a nasty attitude is never necessary especially when all I'm trying to do is get my day going. Young lady (short hair w tattoos) was friendly & upbeat.

Évaluation :

5

All great, very helpful.

Évaluation :

4

Parking availability and layout is very poor. Parking access on side of business is sometimes blocked by customers returning equipment or other reasons. Parking in front is limited (handicapped parking cannot be used) by customers doing business and some parking up front is not safe because it approaches another business with parking perpendicular to U-Haul parking. In short, for a major location of this size, there is too little parking in part because the lot is full of trucks, trailers, and propane filling station (which also restricts access to the front of store due to customer volume)

Évaluation :

5

It was inconvenient to have to go so far from my home in Belleville Illinois.

Évaluation :

5

Very clean pick up...I chose to use a live person to assist. She was helpful.

Évaluation :

5

I rented same size trailer about 2 months ago and this rental was twice as high as the one before. I understand inflation and the nature of our times but I feel that the cost was quite e extreme. Feel taken advantage of.

Évaluation :

5

Drop off was easy

Évaluation :

5

Good product, great staff. Highly recommended!!

Évaluation :

1

This was NOT my drop. This location is where I had to go to get tail light fixed. NOW I will rate the drop location, at 8552 Huffine Lane, Bozeman MT. Minimal signs to ID as Uhaul. A muddy mess of a lot. No help to unload. Thankfully, I had a tarp to lay on mud ground to get to chains . Finally guy showed up and he was polite and courteous.

Évaluation :

5

Prompt, friendly and knowledgeable staff made the rental quick and easy.

Évaluation :

5

The staff was awesome and quick. The facility was clean and nice. I'd send anyone needing U Haul services to this great place.

Évaluation :

4

Great experience. Friendly staff.

Évaluation :

5

Get better customer service because that department is beyond rude and unknowledgeable to company information. Very dissatisfied with them, but luckily the employees at this lagoon are super friendly and know their stuff.

Évaluation :

5

Nothing, all went well

Évaluation :

4

Lot crowded, barley room to turn 26 ft truck around

Évaluation :

5

I received a text from the “traffic” division. I was attending my daughters graduation. By the time I noticed the text, and called them back, they were closed. I called the 800 number and was told I could use the 24 hour drop off. Everything worked out great

Évaluation :

5

Always a great experience when I rent from u-haul at this location.

Évaluation :

2

Pays little to no attention to the customer. Came to return a trailer and had two employees just walk past and waited 20 minutes before giving up, unhooked the trailer, and leaving it. Employees here should be replaced or risk losing future business.

Évaluation :

5

Working with the customer rep at this location was great. Very helpful. Initially attempted to use the 24/7 app but didn't have too much luck with it. I'd recommend going in to talk in person with the customer service rep instead of using the app on the phone.

Évaluation :

5

Could not do a better job. They were fast, friendly and gave me good information when I called to reserve a truck. This is why I only go to this location.

Évaluation :

1

The employees wrote down the incorrect mileage when I picked up the truck. I only went 30 miles, and they charged me for 96! Basically I got skrewed out of almost $70 bucks because the employee messed up. Unbelievable.

Évaluation :

5

Nothing comes to mind. Always fast, friendly, and efficient. Keep it up!

Évaluation :

5

Staff went out of their way to get me setup quickly and returned quickly.

Évaluation :

3

My 24/7 reservation was canceled before I arrived even though I went online to confirm. My truck wasn't ready and I ended up getting a different truck, but I was late getting to meet people waiting for me at the house, and finally….. I was overcharged and not compensated AT ALL for this. Disheartening to say the least.

Évaluation :

5

Lot was a bit crowded where we picked up the trailer. Find a few more inches to pull through

Évaluation :

5

The St. Peter's MO team was professional, had a very clean and inviting location, and an enormous inventory of trucks. My check oil light turned on while I was driving to return the truck. They were on it as soon as I told them. They also made the return process very quick and easy. Really impressive job.

Évaluation :

3

Truck leaked fluid all over both house driveways and made a BIG MESS. Then after leaking fluid and not knowing it, tires rolled through it and spread it over the driveway even more!!!

Évaluation :

1

When a customer calls the location about a discrepancy, it would be nice if the manager called back

Évaluation :

5

Service was great.

Évaluation :

5

Your automated phone system is hard to get through.

Évaluation :

5

Everything was perfect

Évaluation :

5

Easiest drop off and nice personnel.

Évaluation :

5

Exception service and professional attention by Drew and Taylor team members.

Évaluation :

4

I really can't say anything off hand my experience was good

Évaluation :

5

I have rented here numerous times over the years. the equipment is always in good shape and the staff is always very knowledgable and capable.

Évaluation :

5

Improve? Nothing. I had to keep the trailer I rented longer than expected. The rep said I could bring it back after 7 (dropped it off around 7:50) and drop it off and avoid an extra charge. This was very helpful and saved me 33$. I will use uhaul again because of this fair deal. Thanks again

Évaluation :

5

This is the third time I've rented a trailed in the last two months, and every experience has been excellent. The team is always friendly, and even di all of the hook-ups for me. The trailer rental prices for local use are awesome as well. I'll definitely keep using this location!

Évaluation :

5

The lady who helped me was very nice and helpful. Her service was great!

Évaluation :

3

we rented this uhaul for an out of state art and craft show. When we arrived at the venue and opened the trailer the latch mechanism completely came off. We contacted U haul and after hours of back and forth phone calls they finally came out and replaced our trailer. The manager we talked to was great and went above and beyond to make sure we weren't stranded out of state with no trailer, I just wish Uhaul made it easier to swap out damaged trailers. Also the original trailer leaked as well as the latch malfunction. If I were to use a Uhaul trailer again I would thouroughly inspect it upon pickup

Évaluation :

5

GREAT

Évaluation :

5

I realize that with 119 000 miles things wear, but the steering on the truck I rented was a little to loose. And driving on the Interstate, I had to be really focused to not drift out of my lane.

Évaluation :

4

They did not have truck at original reserved location which meant I had to pay for twice the gas

Évaluation :

5

Handled fine no problems thank you

Évaluation :

5

The process of renting a truck and adding a storage unit was seamless.

Évaluation :

5

Merci

Évaluation :

5

General manager was great

Évaluation :

4

Was about to contact mng. after hours, when needed to.

Évaluation :

5

The staff were great and so helpful. I've rented storage there and vehicles and I've always had the best experience.

Évaluation :

5

I've had 2 good experiences so far at U-Haul. I bought boxes online and then picked them up with no waiting. Andrew was very helpful when I rented a storage room. He explained everything and even walked us to the storage unit explaining all the safety/security features at this facility. This gave me peace of mind about leaving my possessions.

Évaluation :

5

That drew guy, he’s pretty alright in my book I guess.

Évaluation :

5

This was an amazing facility with some amazing workers and it from the time I brought my first piece of equipment there till the time I checked out, they were all about the customer service. It was amazing! I had never experienced anything like it especially when you've heard other things from other people about other storage places. I truly want to thank the workers here and the owners here and the manager here too. You guys are all something quite special! Thank you for working with me

Évaluation :

5

I will use again if the need arises.

Évaluation :

5

12 years of great storage and service.

Évaluation :

4

Just started, but so far so good

Évaluation :

5

Staff is very friendly and helpful. Finding my unit was easy.

Évaluation :

5

So far, everything is great! Thanks

Évaluation :

5

Todo muy bien.

Évaluation :

4

Appears staff is too lazy that you have to take a picture of clean unit and have to bring it to them. Light wouldn't come on in hallway. Very inconvenient,but would come back

Évaluation :

5

Great staff! Love this U haul.

Évaluation :

5

Easy access, all person helpful

Évaluation :

1

Over priced and the employees were hit and miss

Évaluation :

4

It was difficult to get ahold of someone to help us properly drop off the trailer.

Évaluation :

1

The Rv storage doent worth the price they charge , $65 monthly for a open storage , somebody can steal the trailer easily and just one camera for that part of the storage

Évaluation :

5

always clean an always helpful

Évaluation :

5

All employees super helpful, professional. If we need storage again we will use.

Évaluation :

4

I've used U-Haul storage for over 10 years. Several locations. Along with their trucks, and other items they sell. Bought boxes, and hitches. Never had any problems. Always clean. Highly recommend them.

Évaluation :

5

Great people that work here

Évaluation :

5

We are going through a moving process, need a truck and somewhere for storage. Moving is not a fun process, the professional and friendly staff takes so much stress out of this. Well done, first class.

Évaluation :

3

I asked for a 12 x12 storage there wasn’t any available, so they gave me 2 6/6 and they were all the way on 3 red floor and 4 units from another it was very hard to put my new large couch into one of the storages which now there are scratches and tears all over my brand new couch!!!

Évaluation :

5

Your team there initiates helpfulness. When we walk in the door you treat you with fun respect and work to give us what we want but ask questions to help get to what we really need. If we want a 15 foot truck but really need a 10 footer, you asked questions and were quick to try to understand our problem. We are doing a self move you have made the move and all the logistics around the move much easier. We've have 3 separate transactions with you in the past month (2 trucks and a storage unit) and every time my wife and I have said we are glad we used u-haul and we are glad we used this u-haul team. We will do 2 more transactions tomorrow (a pickup truck and a bike rack) and then I think we will be moved. Your prices are the best we found and your service is top rate.

Évaluation :

5

Excellent assistance in how to access storage facility, where to park, where the carts are located, where the elevator is, and how to turn in equipment after hours. Map was very helpful.

Évaluation :

5

I have stored at this location for the past 15 months. The manager at the time was okay, nothing special, very much a doing her job type of person, nothing more. At some point she had left and the present staff is now much more pleasant. They go out of their way to help you and are much more personable. They moved me into a much more convenient locker on the first floor right near the entrance at double the size I originally had and get this, for only $6 more per month! Say What?!? I was almost a little sad to leave because of the great way that I was treated and the amazing deal and location that I had. I could not recommend this location any more for anyone with storage needs, this is your go-to place, bar none.

Évaluation :

5

Everyone and everything exceeded my expectations

Évaluation :

5

Very clean!

Évaluation :

5

Good experience.

Évaluation :

5

A "Cadillac" of storage units. A great experience all around!

Évaluation :

5

Everyone at u.haul. were always very kind.

Évaluation :

5

All associates were very helpful, professional, knowledgeable and personable. A very good team here. Nicholas was especially helpful. I give them a AAA, 5 star rating! Keep up the good work.

Évaluation :

5

Very impressed with the facility. Clean, convenient, and am very comfortable leaving my possessions locked up there.

Évaluation :

5

The 2 young ladies working today where upbeat, friendly, greeted customers when they came in, was quick to help customers if required. A friendly staff makes all the difference. Everything was throughly explained and great.

Évaluation :

1

Bugs, evidence of mice, and a repeated leak in the roof. Do not rent here. Staff is unacceptable. Taylor played on her phone for 5 minutes before acknowledging me, and then was rude. She said she was the assistant manager and the storage manager. Well, she needs to learn to manage. Don't rememberthe other one's name, but both girls are too young to be doing this job. Place needs better management.

Évaluation :

4

2 concerns. 1) there was a bubble in the ceiling. Apparently holding water-approx 3gal at that point. Noticed half way they move in process or wouldn't hv rented it. Did report. Anxious to c how fast this is resolved. 2). Cannot contact store via phone during store hours. This could be problematic when have an issue of importance w unavailability of driving to the location. Not customer friendly.

Évaluation :

2

Assistance manager now owns this storage location. Nice to see she can buy when I worked for you. The assistance manager owned the location in Columbia MO. I still want to sue because I still have bad problems but he was the boss even when Jim talked to him. Then fired after got back not even clocked in.

Évaluation :

5

Thank you for keeping my stuff save and dry.

Évaluation :

3

My rating deals with the fact that they offered no refund for the unused time when I vacated early.

Évaluation :

5

the u haul staff is great very helpful and will assist you in every way even if it means going to your individual storage unit. Highly recommend U Haul of st. peters

Évaluation :

5

I exclusively use this location. The service and convenience are top notch. I recommend them to EVERYONE!

Évaluation :

5

I really appreciate the courtesy and professionalism of the staff. This place is highly recommended.

Évaluation :

4

I was not please that you didn't offer pre rated rate, I left on the fifth, and paid for the complete month. Very disappointed.

Évaluation :

5

Jennifer was awesome! Very easy move in process and employees were great!

Évaluation :

5

Brittany and April was wonderful I was really impressed by they customer service.They made everything run smoothly.

Évaluation :

5

April and Britney both have impeccable customer service and care. They are the true example and model of giving someone a great experience and how every business should be ran. Christy sparks

Évaluation :

5

Excellent service by April Hogan! She was so friendly and thorough! Fair and apparent pricing. No hidden fees. Clean facility! Easy access. Carts available. Would definitely recommend!

Évaluation :

5

Only complaint is how little the discount for a room with a pillar is. Other than that, the facility and staff were excellent!

Évaluation :

5

thank you, we were treated kindly and given great instructions

Évaluation :

1

Camper was stolen. Video cameras conveniently have not been working . Employees/manager not wanting to be helpful.

Évaluation :

5

Everyone was nice and friendly

Évaluation :

1

Since I only have 200 characters to leave a review, you can find my detailed negative review on Google. I would have stayed if I just got an apology, but that didn't happen.

Évaluation :

5

I would like to thank U Haul storage company the way I kept my goods it’s the way I found them clean to me U Haul is the best and I hop all areas are like St. Peter’s and staff have respect and kind

Évaluation :

4

Professional and quick

Évaluation :

5

Best in class service, thank you

Évaluation :

5

none

Évaluation :

5

Great customer service!!

Évaluation :

5

Would definitely use U haul again and recommend to friends.

Évaluation :

5

All employees were very nice and answered all my questions. Helped me to get just the right storage unit for my needs.