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robert G.Customer Reviews for U-Haul Moving & Storage of Saint Peters
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I have been a customer for 11 years. Very happy
DIANE E. | Premières impressionsThe service was great!
Richard D.Keep more appliance dolleys
Jeff N.No,all went well,was in an out,in a timely manner,return was a breeze as will,Thanks,we will use it again..
John R.Easy to unload my car carrier so I could take the truck home to unload. No problems. Very personable service.
DeAnna R.The whole process was quick and easy.. I was pleased with the helpfulness of the staff and the ease of moving in.
Margaret O. | Premières impressionsGreat Staff
Annabella S.Very friendly, very efficient
Karl C.It just couldn't get any better.
Michael K.The weatherstripping on the windshield on the drivers side kept coming loose. Other than that it was a great experience, no complaints!
dave R.Very helpful and polite
Jacqueline S. | Premières impressionsNeed to give specific instructions on how to reverse when pulling a trailer with car!!!!! In fact no instructions were given how to operate the vehicle whatsoever! Not good.
Victoria T.Make sure the vehicles are maintained.
Jacob B.Christopher was polite and friendly. Got me in and out in just
Belinda M.They need to communicate with there staff, and listen to there customers.
Lisa F.Drop off was very confusing. Normally you would just park the truck and drop the key in the overnight drop box. But they sent me an email. Who really read their email? With all kinds of complected direction. I worked on a flooded storage unit all day. I was tired and very dirty. All I wanted to do was go home shower eat and go to bed. I had already turned in the key. I was always taught no news is good news.
Karen R.Very friendly and helpful
Kenneth T.The guys working at this location were AWESOME!
Ronald J.I didn't have my license on me at the time and the gentleman behind the counter became very judge mental ass if I was doing something wrong when I came in to rent.
Ronald S.Nothing All is well.
Denzel C.Staff members always helpful and pleasant!
Marianne Q.Nothing! Start to finish the experience was seamless and the employees were helpful and friendly.
Claudia S.Everyone was helpful.
Alan M.The representative was help and courteous
MARIAN S. | Premières impressionsI was overcharged for mileage and the vehicle smelled. I also booked the vehicle completely via the APP but still had to go in and wait.
Jennifer A.Large dolly asked for was not in truck but I was not charged Made moving some items more difficult
Christine I.Service was excellent both at pickup and return. The mobile phone pickup option was not working for me, but the young woman inside was very helpful and got me on my way. Drop off was smooth as well. The truck's best days were behind it. Didn't have any problems, but the X's that mark previous damage were all over the vehicle and they had been there so long, they were getting scraped off subsequent drivers.
Clifford B.I was greeted at the vehicle so i did not go inside. Gentleman looked over the truck and the fuel. while this was happening, a girl jumped in the back of the truck with a leaf blower. This was a pretty impressive visit at both ends. I am a Service Director at a Nissan and Hyundai store. So I have an eye for this. Very Nice!!
Edward T.We rented the trailer to haul camping gear. Worked like a charm!
Regina R.I can't think of any thing you could do any better. Best rental experience ever! I know where to go next time.
trish W.I can't think of anything to improve my experience. Everything was great
aaron L.The best experience I have had!
nancy C.Christopher Royster is very confident employee. That is a Rockstar location.
brian B.Great friendly service
Mark C.Great place to rent
Jose M.A very very good facility for ALL your needs. Crew was VERY helpful and friendly.
John M.Customer Service was excellent.
TammyM R.The gentleman working there inspected the truck and realized there was some dirt we had left in the back OfferUp room so we can sweep it out I thought that was really helpful and appreciated
TODD E.Got a lot done and returned the equipment early due to such a fast pick up and speedy drop off. Excellent staff.
Alister L.Return was two days early Return location would not come out in the rain to disconnect. I rented the amount of days per rental agent only had it 2,5 days of 5 and didn't get any non used day credit? This is bad business
Dale B.Trailer had bad tailgate pin
Doyle S.Movers picked up my UBox, packed it up and was brought back to UHaul to await shipment with no problems. However, my container arrived to my new residence a week late and once it did, arranging for pick up of the empty Ubox was frustrating. Not only were waiting times over an hour (phone), but somehow my former address was combined with my new one and I kept being redirected to a number in my previous state.
Elizabeth H.You guys r friendly and fast
John S.I can't think of anything that needs improvement. I was in and out, the equipment worked well. I couldn't be happier.
ken K.There seemed to be a lack of communication with UHaul? I tried to go by my house and they said I could call the main number but it looked like they didn't have availability but the St. Peter's location had some. So I went to the St. Peter's location and thought everything was good. But then I kept getting text about having three reservations? I only had one! But everyone was very nice In trying to help solve this problem
Michelle G.My 10' Truck I had was very clean up front and very clean in the back. Everyone there was really nice, really like this location because it's super big. Definitely recommend coming to this one.
Anna K.It would have been nice if that would have dis cussed the truck and how it worked
Gerald L.I was charged when I reserved three rental and the charged again when I picked up the car trailer. I've tried to reach out now 4 times to customer service and everyone there is a 1-2+ hr wait. I've tried reaching out to the local branch and all they can say is that they don't know what's going on. I brought this up to the individual when I picked up the the rental, letting him know I was already charged, but all he said is that it was just just a hood and it would fall off. I received my credit card bill and sure enough it DID NOT “FALL OFFâ€â€¦.The people were excellent, but the way they go about charging customers is wrong.
Sean B.Simple and easy drop off. Could not ask for any better.
Megan C.too much paperwork and forms for repeat customer!
Steven S.Good customer service!
Edward D.I enjoyed having a storage at U-Haul moving and storage
Roosevelt P. | Expérience généraleUsed after hours drop off. There could be better direction on where to leave the vehicle.
Adam L.Everyone was friendly. Very easy to move my stuff out with no problems.
CHRISTINE K. | Expérience généraleThe process of renting a truck and adding a storage unit was seamless.
Denise H. | Premières impressionsMerci
GLENDA T. | Expérience généraleGeneral manager was great
Edward A. | Premières impressionsWas about to contact mng. after hours, when needed to.
ladonna b. | Premières impressionsThe staff were great and so helpful. I've rented storage there and vehicles and I've always had the best experience.
jon b. | Expérience généraleI've had 2 good experiences so far at U-Haul. I bought boxes online and then picked them up with no waiting. Andrew was very helpful when I rented a storage room. He explained everything and even walked us to the storage unit explaining all the safety/security features at this facility. This gave me peace of mind about leaving my possessions.
Sharon G. | Premières impressionsThat drew guy, he’s pretty alright in my book I guess.
nicholas T. | Premières impressionsThis was an amazing facility with some amazing workers and it from the time I brought my first piece of equipment there till the time I checked out, they were all about the customer service. It was amazing! I had never experienced anything like it especially when you've heard other things from other people about other storage places. I truly want to thank the workers here and the owners here and the manager here too. You guys are all something quite special! Thank you for working with me
Demarcus T. | Expérience généraleI will use again if the need arises.
Richard R. | Expérience générale12 years of great storage and service.
RONALD T. | Expérience généraleJust started, but so far so good
Tiffany H. | Online Move InStaff is very friendly and helpful. Finding my unit was easy.
Kaltrina F. | Premières impressionsSo far, everything is great! Thanks
Hyacinth S. | Premières impressionsTodo muy bien.
PABLO S. | Expérience généraleAppears staff is too lazy that you have to take a picture of clean unit and have to bring it to them. Light wouldn't come on in hallway. Very inconvenient,but would come back
allison j. | Expérience généraleGreat staff! Love this U haul.
Deedra S. | Premières impressionsEasy access, all person helpful
Wayne M. | Expérience généraleOver priced and the employees were hit and miss
KIEANNA B. | Expérience généraleIt was difficult to get ahold of someone to help us properly drop off the trailer.
Kurtis O. | Online Move InThe Rv storage doent worth the price they charge , $65 monthly for a open storage , somebody can steal the trailer easily and just one camera for that part of the storage
Fernando C. | Premières impressionsalways clean an always helpful
Samuel R. | Expérience généraleAll employees super helpful, professional. If we need storage again we will use.
Kenneth P. | Expérience généraleI've used U-Haul storage for over 10 years. Several locations. Along with their trucks, and other items they sell. Bought boxes, and hitches. Never had any problems. Always clean. Highly recommend them.
Mario B. | Online Move InGreat people that work here
BARBARA G. | Premières impressionsWe are going through a moving process, need a truck and somewhere for storage. Moving is not a fun process, the professional and friendly staff takes so much stress out of this. Well done, first class.
Roger A. | Premières impressionsI asked for a 12 x12 storage there wasn’t any available, so they gave me 2 6/6 and they were all the way on 3 red floor and 4 units from another it was very hard to put my new large couch into one of the storages which now there are scratches and tears all over my brand new couch!!!
Tina E. | Premières impressionsYour team there initiates helpfulness. When we walk in the door you treat you with fun respect and work to give us what we want but ask questions to help get to what we really need. If we want a 15 foot truck but really need a 10 footer, you asked questions and were quick to try to understand our problem. We are doing a self move you have made the move and all the logistics around the move much easier. We've have 3 separate transactions with you in the past month (2 trucks and a storage unit) and every time my wife and I have said we are glad we used u-haul and we are glad we used this u-haul team. We will do 2 more transactions tomorrow (a pickup truck and a bike rack) and then I think we will be moved. Your prices are the best we found and your service is top rate.
CHRIS A. | Expérience généraleExcellent assistance in how to access storage facility, where to park, where the carts are located, where the elevator is, and how to turn in equipment after hours. Map was very helpful.
Wayne M. | Premières impressionsI have stored at this location for the past 15 months. The manager at the time was okay, nothing special, very much a doing her job type of person, nothing more. At some point she had left and the present staff is now much more pleasant. They go out of their way to help you and are much more personable. They moved me into a much more convenient locker on the first floor right near the entrance at double the size I originally had and get this, for only $6 more per month! Say What?!? I was almost a little sad to leave because of the great way that I was treated and the amazing deal and location that I had. I could not recommend this location any more for anyone with storage needs, this is your go-to place, bar none.
ROBERT A. | Expérience généraleEveryone and everything exceeded my expectations
lisa t. | Expérience généraleVery clean!
luz r. | Premières impressionsGood experience.
SCOTT D. | Expérience généraleA "Cadillac" of storage units. A great experience all around!
joanie m. | Expérience généraleEveryone at u.haul. were always very kind.
Chris P. | Expérience généraleAll associates were very helpful, professional, knowledgeable and personable. A very good team here. Nicholas was especially helpful. I give them a AAA, 5 star rating! Keep up the good work.
Mark B. | Premières impressionsVery impressed with the facility. Clean, convenient, and am very comfortable leaving my possessions locked up there.
joanie m. | Premières impressionsThe 2 young ladies working today where upbeat, friendly, greeted customers when they came in, was quick to help customers if required. A friendly staff makes all the difference. Everything was throughly explained and great.
meghann b. | Premières impressionsBugs, evidence of mice, and a repeated leak in the roof. Do not rent here. Staff is unacceptable. Taylor played on her phone for 5 minutes before acknowledging me, and then was rude. She said she was the assistant manager and the storage manager. Well, she needs to learn to manage. Don't rememberthe other one's name, but both girls are too young to be doing this job. Place needs better management.
Whitney K. | Expérience générale2 concerns. 1) there was a bubble in the ceiling. Apparently holding water-approx 3gal at that point. Noticed half way they move in process or wouldn't hv rented it. Did report. Anxious to c how fast this is resolved. 2). Cannot contact store via phone during store hours. This could be problematic when have an issue of importance w unavailability of driving to the location. Not customer friendly.
Kathy K. | Premières impressionsAssistance manager now owns this storage location. Nice to see she can buy when I worked for you. The assistance manager owned the location in Columbia MO. I still want to sue because I still have bad problems but he was the boss even when Jim talked to him. Then fired after got back not even clocked in.
CHARLES M. | Expérience généraleThank you for keeping my stuff save and dry.
RANDALL R. | Expérience généraleMy rating deals with the fact that they offered no refund for the unused time when I vacated early.
Larry G. | Expérience généralethe u haul staff is great very helpful and will assist you in every way even if it means going to your individual storage unit. Highly recommend U Haul of st. peters
Jerline T. | Expérience généraleI exclusively use this location. The service and convenience are top notch. I recommend them to EVERYONE!
Brittany H. | Premières impressionsI really appreciate the courtesy and professionalism of the staff. This place is highly recommended.
Juanita N. | Expérience généraleI was not please that you didn't offer pre rated rate, I left on the fifth, and paid for the complete month. Very disappointed.
Cindy S. | Expérience généraleJennifer was awesome! Very easy move in process and employees were great!
Brian D. | Premières impressionsBrittany and April was wonderful I was really impressed by they customer service.They made everything run smoothly.
Chantya F. | Premières impressionsApril and Britney both have impeccable customer service and care. They are the true example and model of giving someone a great experience and how every business should be ran. Christy sparks
CHRISTY S. | Expérience généraleExcellent service by April Hogan! She was so friendly and thorough! Fair and apparent pricing. No hidden fees. Clean facility! Easy access. Carts available. Would definitely recommend!
karen d. | Premières impressionsOnly complaint is how little the discount for a room with a pillar is. Other than that, the facility and staff were excellent!
Jeffery D. | Expérience généralethank you, we were treated kindly and given great instructions
Shirley G. | Premières impressionsCamper was stolen. Video cameras conveniently have not been working . Employees/manager not wanting to be helpful.
anthony m. | Premières impressions