Customer Reviews for U-Haul Moving & Storage of Salem

Évaluation :

3

The app is pointless....no expedited pickup ..long lines!

Évaluation :

5

Always great service

Évaluation :

5

Great service, thank you

Évaluation :

2

You can't do anything about Salem's parking ban in October, but it doubled the cost of my rental getting Uber's to and from. Crew was very very good! Manager, who I'm sure deals with many jerks, was really good and approachable. Seems like he really cares.

Évaluation :

5

Awesome job guys, thanks

Évaluation :

1

The drop off location was extremely rude, charged me for not folding the moving blankets which were folded, they charged me for an after hours drop, never sent me a receipt for the drop off.

Évaluation :

5

Lewis and Anthony were a big help in a pinch, thank you so much for your professionalism and your expertise!

Évaluation :

5

Every interaction I have had with Uhaul over the last 6 months when I trucks at two different times, has been exceedingly helpful, pleasant, and cordial. Please complement your staff, and I complement whether our however you set this up to be so friendly and easy.

Évaluation :

5

Quick, efficient & economical rental. No issues; 5-stars

Évaluation :

1

We are a repeat customer of this location for several rentals to and from university. This was our last time using this location. The person that checked us in for the reservation I made was the most rude, unkind, least customer service trained I have ever encountered. At truck return there was another employee that began the process and was the usual professional and kind employee you would expect to encounter at such a location. Towards the end of the check in the original rude unfriendly person took over and my decision was confirmed that I will not use that location again. He made me so uncomfortable that I waited in the parking lot rather than wait inside for my family member to pick me up. U-Haul do better and seriously look at who you have in customer facing roles. This employee belongs in the back and not engaging with customers. This is a sure way to loose repeat business and new customers from this location. Regards- EV Bouchard

Évaluation :

5

All Good

Évaluation :

5

Enough space to park the trucks, which helps a lot. They were a little short on of help at pick up, but once the third person arrived, the line went much quicker.

Évaluation :

5

The gentleman I dealt with was very helpful and very pleasant.

Évaluation :

5

All around amazing team They go above and beyond for their customers This store sets an example on how all the other uhauls should adhere too

Évaluation :

5

I can't remember the employee's name, but he was phenomenal. When we identified something in the tire before departure, he very quickly remedied the problem and profusely apologized for missing it.

Évaluation :

5

Extremely nice people to deal with.

Évaluation :

5

Excellent customer service

Évaluation :

3

To expensive. From Salem to Salem it cost me like 62 buck I want from one place to other like 7 minutes they said 19,99 then then there 15 then 5 then 1 I used very little gas

Évaluation :

4

Louis was very helpful

Évaluation :

5

We wer very impressed with the exceptional customer service at u haul location at Jefferson Ave Salem Louis was fantastic and a great personality / both Louis and manager were so accommodating And showed great comradary and great teamwork . Thank you for such exemplary service !!!!!

Évaluation :

3

Answered my questions when asked but was irritated by them. Truck had the check engine light on which I was not warned about and had to take his word for it that it was still safe to drive.

Évaluation :

1

Not good I would like to speak with someone about my money when I rented a van .

Évaluation :

4

The pick up process was quick and efficient, the truck was clean and in good shape. I will recommend this location for a moving truck or equipment.

Évaluation :

1

Get a new manager. His buisness model seems to be "the customers always wrong". He wouldnt let me return it one minute early because the lane marked Return lane was being used to service new rentals going out for the day. Instead of a "im sorry I got a rude "well now your going to have to wait" for coming early! Return deadline was 8 am. I was there at opening at 7 to insure I didnt get charged extra. He was abrasive and rude from the beginning and I wanted to cancel it but it was easier to bite my tounge than go to another location.

Évaluation :

5

Quick and efficient

Évaluation :

5

Busy place all the time, but Anthony has control of everything all the time , this guy is top 10.

Évaluation :

5

Excellent service. A busy but well managed location. Equipment was in great condition. Louis did a wonderful job getting the trailer hooked up for me and checking that everything was correct before I left. The trailer worked great and the return/checkin process was a breeze. I will be back anytime I need a transport rental and I will refer my friends

Évaluation :

5

Everything was perfect. The staff was helpful and efficient.

Évaluation :

4

This truck was pretty dinged up. It was clean though.

Évaluation :

5

Incredible customer service. I was made to feel that I was the most important customer and I can't say enough of how great the team that made me feel

Évaluation :

5

Anthony is great. Very in control of the site and takes care of each customer like they are the only ones in the room. I think the team in Salem is great!!!

Évaluation :

5

It was great

Évaluation :

5

Anthony and the staff are personable and professional. I've been moving my kids in and out of college/apartments for four years now. I only use the Jefferson Ave. location in Salem, MA. Brian Linehan - Marblehead

Évaluation :

5

Anthony was awesome!

Évaluation :

4

Was a but of a line and had to wait but that was expected being labor day, Manager was great. A good experience, well done uhaul

Évaluation :

5

The staff was very friendly and helpful!

Évaluation :

1

terrible customer service, an employee went in and changed my truck reservation because he double booked and didn’t want to deal with it, he was getting screamed at by another customer he screwed over when i arrived…just a terrible experience and genuinely almost asked for a full refund. i will NEVER use uhaul again.

Évaluation :

5

Very happy with the trailer. It was clean and everything worked well, including notoriously difficult trailer lights. The staff was knowledgeable and friendly. The only thing that would have made it better would be if they moved my daughter into her apartment for me.

Évaluation :

5

The people there were awesome! So friendly and helpful!!!!!

Évaluation :

5

Great job, thank you!

Évaluation :

5

Make it easier to reach the location to inform if running late on return etc.

Évaluation :

5

always a great experience!

Évaluation :

5

My honest opinion is great Anthony and guys are doing good job soon you walk thru the door the are ready to help

Évaluation :

3

The associates were friendly and helpful. The parking lot and return lanes were quite full, making navigation a bit tricky during pick-up and drop-off.

Évaluation :

1

There was no oil in the truck so it had to be towed leading to and expensive Uber and renting a new truck

Évaluation :

1

I tried renting from the Rowley, MA location which was close to my home that I was moving out of. After securing the reservation, the store called back to say the truck was no longer available but they said there was one in the Salem, MA location. The Salem location was 20 miles from my house so I had to pay $1,39 per mile ($55) just to drive to and from my house. The Rowley location said Salem should work with me on cost of miles but Salem refused. The workers in the Salem location were incredibly rude despite having a very large sign in front of their store that says they provide the best service. On top of this, I was charged a service fee for returning the truck early. No where was it mentioned that I would be charged for an early return. I'll NEVER rent from there again and will do everything I can to not use UHaul at all.

Évaluation :

5

love the store employees

Évaluation :

5

FRIENDLY AND HELPFUL STAFF . THEY MADE MY RENTAL EASY.. WILL RETURN AGAIN ...

Évaluation :

5

The negative reviews scared me but all the staff have been excellent. They have gone out of their way to make things less complicated and when they couldn't accommodate my request they honestly explained why.

Évaluation :

4

It's always a fine experience no matter what location I rent at... nicely done! - BGR

Évaluation :

5

Very friendly, efficient, personable, knowledgeable, & accommodating — I have more moves coming up and I will definitely return Best

Évaluation :

5

The company work nice thankyou

Évaluation :

5

We regularly attend events, and whenever we need to rent a van, this is our go-to place. Antony is the man. He never complicates things, is always ready to help, and gets things done. He's efficient, quick, and truly a problem-solver.

Évaluation :

5

This rental went better than I could have imagined. Had to rent a truck from Salem to Brooklyn and the guy at the salem location (Anthony?) was so helpful! He looked up all the options for me and helped me get the most economical choice. Returning it in Brooklyn was so easy too. I was very pleasantly surprised by the whole thing!

Évaluation :

5

The staff was wonderful I was relieved for all the help they extended.

Évaluation :

5

The staff and specifically the person who assisted me in pickup and drop off was a huge asset!

Évaluation :

5

The gentleman working the drop off location was ver friendly and personable

Évaluation :

5

Everyone was awesome, thank you for making my first uhaul experience easy and painless

Évaluation :

1

Don’t charge for fuel when it was fueled up upon return

Évaluation :

4

Make it easier to drop off the Truck after hours!We were told that there were no parking slots late at night!Did not have the option of a late drop off!

Évaluation :

5

Wonderful service. Needed a pickup at last minute. Easy to reserve on app. Checkin and return, all quick and easy. The staff at the Salem location were all knowledgable and professional. Will use them again.

Évaluation :

3

Worked out great

Évaluation :

5

Very helpful and easy drop off.

Évaluation :

5

The staff was very friendly and helpful.

Évaluation :

2

The employee stated that the $25 insurance was required or he would need to view my insurance information. I paid for the insurance because I did not want to argue or have the rental process take any longer but I called UHaul corporate later and confirmed that it is not a real policy. I made a complaint and was told I would be receiving a call. Another note, he was telling the same thing to other customers along with me so I'm sure this has been going on for a while.

Évaluation :

3

I cleaned out my storage yesterday and terminated my lease. A rat trap was in my unit and rats had shredded and nested in some of my belongings.

Évaluation :

1

You should have scanners in your locations for drivers licenses N cameras for pictures when you APP and does not work be more likena physicians office where the checking in fast and simple I spent 2 hours just to rent a simple storage unit shouldn't be rocket science!!!

Évaluation :

4

Need new stairs for upper units, very difficult to maneuver.

Évaluation :

5

Anthony was fabulous! I have had numerous issues trying to get my ubox delivered when speaking to U-Haul customer service team. No one seemed to understand the process. When I went to the U-Haul location, Anthony understood exactly what I needed and was extremely helpful! I now have a storage until at his location. Give this man a raise ;)

Évaluation :

1

Bad service , very dirty rat droping all over

Évaluation :

2

Storage area was not clean. When I started moving my belongings I noticed mouse droppings on some of my boxes. When I was ready to leave I was kept waiting in the office because even though there were 3 staff and only two customers I was told I had to wait for the manager.

Évaluation :

5

Manager on duty when I closed my account could have been more friendly after I used their service for 3,5 years. However the Regional Manager or Sr Manager was excellent and very understanding and customer focused.

Évaluation :

5

I have rented numerous trucks from Uhaul from the past, and this location is excellent. Anthony and Chris are super friendly and helpful, always going out of their way to give great customer service. Seemed like every time I was there, Anthony was there to help me with whatever I needed, and he was always so patient, kind, and accomodating. Uhaul is a big company, but they make that branch feel like a local neighborhood rental and storage place. Just great service. 10/10. Thanks for everything!

Évaluation :

5

Clean, well lit, organized. The on site staff is professional, friendly, well prepared. I am glad I chose UHaul Self Storage in Salem, MA.

Évaluation :

5

Great big thank you for safe clean secure convent

Évaluation :

4

The storage unit with a ladder walk up, left much to be desired. Anything heavy would be like impossible to to leave here so unless I get a bottom unit, I'm gonna have to pull out before the month is out even though it's been free and find a place where I can at least put heavy stuff in, otherwise I love this U-Haul place. I've been using it for well over 20 years not for storage but for trucks and supplies it's better than it ever ever was. It's super top-notch, modern and friendly as ever can be the people and helpful.

Évaluation :

5

After a rough couple days with very little sleep moving up from Manhattan it was a huge relief to have friendly, professional help with returning and storage. Max is definitely ready for his assistant management position and went above and beyond to help me get my storage unit set and truck returned. Anthony's leadership and poise were critical at drop off and he has been very helpful resolving discrepancies with the New York pick up location. Make sure you hold on to these guys.

Évaluation :

5

Anthony was very helpful & considerate

Évaluation :

4

The people were good. I was just asked to do everything in the office that I did online. Exactly the same. I feel like I would've been quicker if I had just shown up. I figured the process would have taken less time since I went online.

Évaluation :

5

Very easy to access, safe and clean.

Évaluation :

5

The storage area is brightly lit, with parking right next to the building, and several carts and stair ladders to use. I made my reservation online and everything was ready for me when I drove over. The man who helped me was friendly, went over everything in detail, and answered my questions.

Évaluation :

1

stills didn’t receive my $69

Évaluation :

3

The only reason I left is because I'm too old to have a storage up top and move those stairs around. If I was in my 20's maybe.

Évaluation :

3

The two no’s were because sometimes it was easy sometimes not sometimes clean sometimes not

Évaluation :

5

The staff were nice and went out of their way to help us, they should definitely get a raise.

Évaluation :

5

S.O.

Évaluation :

5

The staff was very helpful and accommodating when I needed it most. I wasn't even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated

Évaluation :

5

Danver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29

Évaluation :

1

Renting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end

Évaluation :

3

My problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding. Ann

Évaluation :

5

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Évaluation :

5

The general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.

Évaluation :

4

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Évaluation :

5

The young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!

Évaluation :

4

I had a storage unit there for almost a year and during that time the staff was always helpful and courteous.

Évaluation :

5

Merci

Évaluation :

5

Kyle Mills is THE BEST!!! He takes the time to make sure that "All is Well".

Évaluation :

4

Overall, really good.

Évaluation :

5

Very professional, efficient service provided as usual. Keep up the great work! Carlos Koczela

Évaluation :

5

Manager and staff courteous and professional

Évaluation :

5

the manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.

Évaluation :

3

The lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure

Évaluation :

2

I was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27

Évaluation :

5

Kyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.

Évaluation :

5

Awesome service

Évaluation :

5

the girl working was very good

Évaluation :

5

Staff was excellant.

Évaluation :

4

I need Scott, the district manager to call me

Évaluation :

1

Thank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn't have 15' trucks like I needed. Had to wait hours for one to show up