Customer Reviews for U-Haul Moving & Storage of Salem

6 312 évaluations

43 Jefferson Ave   Salem, MA 01970
(Limited customer parking available)

(978) 744-6030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(978) 744-6030

43 Jefferson Ave
Salem, MA 01970
(Limited customer parking available)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

The equipment was perfect for the job, and the service from the guys even better. Consistent and reliable at the right price. A+

FRANK C. 
Évaluation :
5

Anthony and his team are the best in this business by far! He was able to get me the exact rental I needed and all that work alongside him were very extremely courteous, friendly and helpful. If you do not work with Anthony from Salem, MA UHAUL you will likely fall short and wish you had!

Matt G. 
Évaluation :
5

GM was very helpful

KEVIN O. 
Évaluation :
3

I was not happy because when I went to return the truck I could not return it because the application did not work properly and I left the truck at the unit on 9/20/22 at 9:00 pm and returned on 9/21/22 at 7:00: 30 am and the manager said he had solved the problem, but when I checked my bank had deducted an extra amount I didn't think this procedure was correct because the error was in your application

nevair M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizy W. 
Évaluation :
5

👍😃

Odalys G. 
Évaluation :
5

The truck was clean but had too many issues. There was an exhaust leak into the cabin. My clothes have the smell stuck on them even after a wash. The exhaust coming from the truck was RICH. Its died due to low idle 4 times, I had to shift into Neutral at stops to keep it running. The truck would shudder like a cold wet dog when trying to get up to speed up an incline, and that was with an empty cargo area. This truck should be taken out of use. The location is fine. I am there frequently, but this truck nearly caused me to call another company midway though since it was allowed to go out as it was.

Chris N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha J. 
Évaluation :
2

We stuck in the traffic and we're late for one hour and they rented out our truck to someone else. Manager there wasn't helpful and we lost extra time and money for our move

Victor S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

throop B. 
Évaluation :
5

This location was excellent and very accomodating!

Wesley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean V. 
Évaluation :
5

Great service all the guys very hard workers

MOZANIEL S. 
Évaluation :
5

More parking

Robert V. 
Évaluation :
4

Self check out and self check in is a poor way for customer service. There should be more helpful service people for those of us that are not computer savvy

PHILIP G. 
Évaluation :
5

the employees are very helpful and handle any question and/or problem easily. Merci.

BRUCE I. 
Évaluation :
5

Thanks

WENDEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yunisi G.  |  Online Move In 
Évaluation :
1

I should have read the reviews here first, although we needed a quick truck nearby and were out of options. I booked online no problem and chose the Mobile PickUp option to save time when we got there. I had booked a furniture dolly as well but at the point in the checkout process where it asked if my dolly was in the truck, it wasn't. It said I had to go inside so I did. I waited for 25 minutes inside where there wasn't a single employee to help anyone. Finally manager Anthony came in. When I said the dolly wasn't in the truck he repeatedly asked if i did it via mobile, more condescending each time. I repeated several times i had and then he said, "oh I don't get that information, you have to come inside to get it." Which doesn't make a lot of sense. You clearly got my order information and prepared a truck for me, so why wouldn't that be included? Why would Mobile even be an option if people have to go into the office for supplies they ordered? It certainly wasted my time. I was annoyed but not at the manager, more at the stupid policy. In hindsight, it seems more reasonable that he forgot to put it in the truck and made up a stupid excuse to cover himself. Walking out to the truck I was voicing my general annoyance and I dont know if he took it personally (like...why?) and rudely said, "Let me show you how to open this door or else I'm going to charge you $2000." I said "You don't have to be rude." He flipped the door up angrily saying "Do it yourself" and stalked off. Flabbergasted at his unprofessionalism, I heard him mutter he was going to get the dolly and I said "Yeah, get it" because at this point I was angry. He turned around and strode forward aggressively with his finger pointed at me talking about how he wasn't going to give us the truck. At this point my husband stepped in to appease the situation but he later said he thought the guy was going to hit me. Upon returning the truck my husband talked to him to tell him how unprofessional he had been and how some people wouldn't let those actions stand. He puffed his chest out as most small men with a Napoleon complex are apt to do when challenged and told us to get off his lot, talking about getting our license plate #, etc. Reading other reviews, it's clear this guy is a problem and should be nowhere near customer service. I'm honestly pretty shocked he still has a job. Go to literally any other UHaul, seriously.

Courtney L. 
Évaluation :
5

Friendly, courteous service people.

William M. 
Évaluation :
5

The General Manager great polite, awesome customer service. Somehow my reservation was not submitted online, this gentleman went above an beyond to help me my family out. And for that I am grateful. 5 star to Salem U-haul location

Ramon V. 
Évaluation :
3

Drop off was an outdoor site and I did not enter the building. Staff was helpful and prompt in checking the vehicle.

Ken B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitri M. 
Évaluation :
4

Check in process should be streamlined. It took to long repeating things I had already entered on line.

GODFREY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia D. 
Évaluation :
5

To me everything is good thanks

Besim J. 
Évaluation :
5

Luis was our rep and he was very helpful, cheery and processed the paperwork in a timely manner.

Kim S. 
Évaluation :
4

The website UI is terrible. It led me to choose the vehicle I wanted, then the location, then made me choose a vehicle again, then told me that vehicle wasn't available. I finally did manage to get a reservation in an hour later - only to be told the day before that that location actually didn't have the vehicle I wanted and I needed to drive 30 minutes out of my way to get a vehicle. Fix. Your. Website.

Jordan M. 
Évaluation :
5

Ok

jorge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
3

The worker that was outside at the time of my return was rude. The lot was congested, so I backed the vehicle into the cleaning lane and he said sarcastically in front of another customer “99 % of people pull it straight in.” I said “ok I'll do your job for you” and turned it around.

Brian L. 
Évaluation :
3

Rien

Donisha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Anthony was amazing (that's excellent) in getting my reservation fulfilled and getting me on my way quickly. Max was fantastic on my return/ checking me in. I love this location- been going here for over 8 years. I think Anthony and Max getting positive feedback from their Management would be good. I can't think of anything else to improve this location.

Ian C. 
Évaluation :
3

I was asked to switch my drop off location which was fine but it was never changed on my contract. They called me asking where the truck was and told me I was late returning it when it was never to go back to Salem.

Kathleen S. 
Évaluation :
1

Where is the experience with the manager

Jawdat H. 
Évaluation :
4

Manager guy with the red hair and beard was very nice. It clearly was busy and he was nice and calm to everyone. Thanks Dude!

Vanessa M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARMEN F.  |  Expérience générale 
Évaluation :
5

Great service and equipment!

Howard K. 
Évaluation :
5

I had to use the Salem, MA U-Haul location twice this week to move my son out and then back in to Boston. The professionalism and courtesy of the team at 43 Jefferson Ave. U-Haul was actually a calming experience especially since you can call them and actually a get a live person to answer questions. The customer service there was exemplary. Highly recommend them! The check-in process at U-Haul ran pretty smoothly. It's easiest to load your Driver's License on via your iPhone.

Margaret M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley W. 
Évaluation :
5

Check in was quick, equipment was ready, staff was friendly even during the busiest moving day in Boston. Appreciate them!

Samantha C. 
Évaluation :
5

Nothing everything was great

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINICIO D. 
Évaluation :
5

You did a great job.

John M. 
Évaluation :
5

Passenger side mirror on truck was frozen and could not be adjusted. It was stuck in a single position that made it useless. It made backing up very difficult. Also made driving difficult. Employees were great.

robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Website is not easy to navigate. Too focused on selling extra products and services.

Robert F. 
Évaluation :
3

better people skills very rude (the Blonde male)

Lynda T. 
Évaluation :
5

Everything ran smoothly at the Jefferson Ave. location. The guy was really nice and helpful at the front desk. Would highly recommend.

Margaret M. 
Évaluation :
1

I had a terrible expirience this pass weekend with U-Haul. My truck broke down, I was left on the side of the road waiting for road side assistance for Three hour. The technician that arrive said he told the my case worker he was not able to fix the truck but Uhaul decided to send him over anyways to waste our time, because the truck had to be towed given that the thermostat was leaking fluid. The tech called it in and said you should receive a call shortly, twenty minutes later no call. I had to pickup my phone and call again to get someone to help me get a tow truck even though they were aware of my situation. The truck didn't make it to the unloading destination until midnight and at this point all my movers were gone, so I was stuck unloading a truck the next day without any help. Next day, I was called by U-Haul to pick up the truck but not to tell me that I can pick up another truck to finish my move given that my reservation was for 24hrs. I had to call them again and then they ask me to pay again and reserve another truck which was ridiculous in my opinion but I did anyways. A one day move turned into and all weekend move and I just wanted get this over with. After completing my reservation Over the phone, I arrive at the location only to find out they gave the truck away because I was 15 minutes late. I finished my move that was suppose to end Saturday around 8-9pm on Sunday at 11pm, this was handled very unprofessional and they did not have any cosideration for a person who broke down on the road using their equipment. If you decide to use U-Haul please ensure your truck has been properly service.

Jack G. 
Évaluation :
5

The Manager Anthony and his whole team is so good that they go a step and beyond to provide great customer service. I have rented from here multiple times and never had a bad experience. I would definitely recommend this place for any of your needs.

Jeevan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISY F. 
Évaluation :
5

Everything was smooth from pick up to drop off. Friendly employees made the experience effortless. Merci.

John D. 
Évaluation :
4

Louie was so great to deal with as I returned the trailer. He was friendly, funny and encouraging. I was in and out in 5 minutes.

Rex S. 
Évaluation :
4

The wait time was a little long byt both guys were friendly..vehicle was clean ..however the steering and suspension ..goid be better..

Tammy L. 
Évaluation :
5

The manager is rude and every time I go there if he is not rude to me, he is rude to someone else. I complained before, as I am sure others have and it continues. If you permit it you promote it so the next level of management are to blame. The rest of the staff are always pleasant.

Brendan C. 
Évaluation :
4

Line was long to rent, but the store manager was excellent in getting everyone through as quickly as possible. He should be applauded for working 3 checkouts at the same time and speeding up the process. Great crew!

Stephen G. 
Évaluation :
5

The storage area is brightly lit, with parking right next to the building, and several carts and stair ladders to use. I made my reservation online and everything was ready for me when I drove over. The man who helped me was friendly, went over everything in detail, and answered my questions.

Brooke C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jillian S. 
Évaluation :
5

More counter help at check-in

jonathan B. 
Évaluation :
1

The man I worked with could not be any ruder . He literally told me to empty the truck and bring it back after I had a confirmed reservation... he didn't care that I'm a 59 yr old women and was alone. He said he didn't care where but to empty the truck. And called me a liar. When HE NEVER TOLD ME I COULFNT EXTEND . HE SAID HE HAD. THATS A LIE. I WOULD NOT HAVE KEPT IF THAT WERE YRUE. HE HAS NO CUSTOMER SKILLS.

Lorraine P. 
Évaluation :
3

My only complaint is the lack of parking space. Otherwise, quick and efficient service.

Marcia O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernard P. 
Évaluation :
5

The staff especially Luis was great and very helpful! They even went to pick up the car carrier for me so my equipment were in the same location. Thank you!!

Tara C. 
Évaluation :
4

The Location was fine but your reservation process is horrendous. i made the reservation a month ahead of time to make sure a) a truck was available and b) a location nearby that i can walk to. However the day before, i got a call telling me the nearest truck was a 45 minute drive away. Then on the morning of, another call tells me the truck has not arrived. I eventually got a truck but at significant inconvenience to not just myself but to my wife who now had to take 90 minutes out of her day to drive me. it was also 4 hours later than requested so we lost half a day we were planning to use loading it up.

jay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

I had a GREAT experience with Luis Algarin, I messed up my reservation somehow and he patiently tried to help me and got me into a van instead of not giving me anything, he helped me get the appropriate boxes for what I was packing and even took them into my van. Uhaul should be glad he works for them. A true gentleman.

Lillian R. 
Évaluation :
5

Nothing … Great team … all chip in … great experience.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip D. 
Évaluation :
1

General MANAGER was extremely rude, not helpful at all I rented a truck a week before at the Lynn Ma location & they were over the top friendly helpful with smiles the whole process U left the Salem Ma location with so much anxiety & tears in my eyes He was not a nice person / and I was in too desperate need of the truck to just walk away Never again will I rent from this location

Michelle M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
3

The fellow that checked US un, JIMMY, was so kind, nice & fun. He was GREAT & made ir an Excel Kent experience!

Anna O. 
Évaluation :
5

Quick fast service

gino P. 
Évaluation :
2

Make sure vans are FULL of fuel, and tires are at proper PSI! Also the "contact less" bullshit has to go! I do not own a phone so I m screwed! Why? Wake up!

Daniel C. 
Évaluation :
5

Manager is pleasant and easy to work with

Carol T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moises L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda H. 
Évaluation :
4

This location was on point at pick up and drop off. Smooth process on both ends, and great customer service. Moving is already a stressful process, so it's great when things like that go easily.

Jason N. 
Évaluation :
3

The equipment was clean, but unfortunately it broke mid-trip, while being loaded, which cause a lot of aggravation and delay. The truck had over 150K mileage. U-Haul should not use trucks that old, or maintain them better. For example, gas pump is often a culprit, so have these trucks to have a newer gas pump.

serge Z. 
Évaluation :
5

Very happy with the service thanks you guy's

Enrique R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
3

Excessive added charges. Unjustifiably expensive.

Kristen B. 
Évaluation :
5

Great staff, very patient and polite, even with it being crazy busy and them being yelled at by patrons. Fast service on a busy and hot day.

Jessica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gentiana S. 
Évaluation :
5

Very friendly associates. Great service

JEFF P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark R. 
Évaluation :
5

Unfortunately, I think I have been duped on the price. Originally rented vehicle at the Salem, MA location for pick up and drop off. I changed it to the Brookline location. Was quoted over the phone the cost would be the same since I was driving less miles. It cost $164 to rent the vehicle and then I was charged for the 33 miles. Almost $200 for a rental of 8 hours seems excessive. Someone owes me an explanation.

James P. 
Évaluation :
5

The manager as well as Jamie were super helpful both times I came to the Jefferson Ave location this week. Made the process very easy and fun. Great people. Definitely come back here for my next move!

Michael S. 
Évaluation :
1

You're manager Anthony Gambale is the rudest most arrogant employee I have ever encountered. I've been using uhaul for lots of years and never dealt with someone like him ever. His attitude is atrocious. So much in fact that I will never use uhaul again. I'm sure it doesn't matter to you but I have been a good customer there. Having rented several times over the past year and I will not be back because of him. I've had great service in other locations but his attitude and demeanor is enough to make not come back. I'll go to Ryder across the street for my moving needs now. Absolutely horrible!

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tye W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon K. 
Évaluation :
3

The customer service was excellent!

Cameron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Staff at this location were absolutely AMAZING! Very helpful during a stressful time! Merci.

julia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
1

stills didn’t receive my $69

JOHN D.  |  Premières impressions 
Évaluation :
3

The only reason I left is because I'm too old to have a storage up top and move those stairs around. If I was in my 20's maybe.

Mabel C.  |  Expérience générale 
Évaluation :
3

The two no’s were because sometimes it was easy sometimes not sometimes clean sometimes not

RICK W.  |  Expérience générale 
Évaluation :
5

The staff were nice and went out of their way to help us, they should definitely get a raise.

caleb y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

S.O.

MARIA C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emran K.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and accommodating when I needed it most. I wasn't even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated

Tammy g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele F.  |  Premières impressions 
Évaluation :
5

Danver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29

CHRISTINE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lexi G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia M.  |  Premières impressions 
Évaluation :
1

Renting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end

Jared D.  |  Expérience générale 
Évaluation :
3

My problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding. Ann

Ann D.  |  Expérience générale 
Évaluation :
5

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Brian R.  |  Premières impressions 
Évaluation :
5

The general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.

NATHANIEL G.  |  Premières impressions 
Évaluation :
4

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Miles A.  |  Premières impressions 
Évaluation :
5

The young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!

Micheal M.  |  Premières impressions 
Évaluation :
4

I had a storage unit there for almost a year and during that time the staff was always helpful and courteous.

virginia s.  |  Expérience générale 
Évaluation :
5

Merci

ximora g.  |  Expérience générale 
Évaluation :
5

Kyle Mills is THE BEST!!! He takes the time to make sure that "All is Well".

Anthony R.  |  Expérience générale 
Évaluation :
4

Overall, really good.

emran k.  |  Expérience générale 
Évaluation :
5

Very professional, efficient service provided as usual. Keep up the great work! Carlos Koczela

Carlos K.  |  Premières impressions 
Évaluation :
5

Manager and staff courteous and professional

james t.  |  Expérience générale 
Évaluation :
5

the manager on duty was amazing, helped with our storage unit, checked us in and made the last part of my move from NYC seemless.

Marc S.  |  Réservation 
Évaluation :
3

The lock on the main access door was broken and this was pointed out by staff to us, so it was not at all secure

candice s.  |  Expérience générale 
Évaluation :
2

I was not told that my u-boxes would go to 3 different hubs before it got to me 2 days later. After guarantee delivery of Sept 27

Denise C.  |  Expérience générale 
Évaluation :
5

Kyle, the executive at the Salem location, is professional and personable and someone you should probably give a promotion to before you lose him to a competitor.

todd h.  |  Réservation 
Évaluation :
5

Awesome service

Jorge P.  |  Expérience générale 
Évaluation :
5

the girl working was very good

Mike T.  |  Réservation 
Évaluation :
5

Staff was excellant.

PAT A.  |  Réservation 
Évaluation :
4

I need Scott, the district manager to call me

Steven D.  |  Réservation 
Évaluation :
1

Thank you for booking me a pick up truck when you knew I had to pull 2 uboxes. Got to the Natick location and they didn't have 15' trucks like I needed. Had to wait hours for one to show up

CHRISTIAN F.  |  Expérience générale 
Évaluation :
5

Would use this facility again if I needed storage space.

Joseph M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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