Évaluations des clients U-Haul Moving & Storage of Salisbury

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Salisbury

Cote générale :

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Marianne M.
Évaluation :

I want to thank Cordan Haveron for his exceptional customer service and understanding. He was very patient , and kind in my encounter. Cordan is an asset to your organization, thank you!! Marianne Moore

Shane D.
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I rent alot of uhaul trucks all different sizes for different jobs this was the best service ever

Michael S.
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Le client n'a pas laissé de commentaire.

JUSTIN D.
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I was assessed fee for late drop off when we got it there on time? U-haul fail experience for this move.

Samantha H. | Expérience générale |
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Great facility with helpful and friendly staff. Also rented a truck from here when I moved and the process for unit and vehicle rental were smooth and painless. Will definitely be coming back to rent from here next time I move!

Robert C.
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Great customer focused service just continue the great service

WARREN G. | Expérience générale |
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It was wonderful to have some space during our transition.

David M. | Expérience générale |
Évaluation :

The price of a 10 x 10 was not suitable to my means in the money I have I did move and I've been with you all for over I think six seven years I just needed a bigger space and Gordon is probably the best guy I know down there two other guys didn't help me at all though that's why I moved I didn't catch their name's.

carlos q. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Elizabeth A.
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Le client n'a pas laissé de commentaire.

Kristine C.
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Very unorganized. Truck wasnt where I was told... had to wait for someone to bring me a truck, never cleaned/sanitzed it after they got out and then, truck had no gas. Had to wait for a 2nd truck again npt sanitized after they got out... my 9:30 reservation got me off the lot just past 10:00. CSR was very kind but extremely busy and unable to give full attention to the issues. He resolved them best he could but with added time added to my reservation.

Dina M. | Premières impressions |
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Everyone was more than helpful and took the time to understand our needs. Thanks!

DERRICK F.
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I had opted for the smartphone pickup option. However, it was not going well and I needed to go inside for pickup AND I was in a big rush to leave. I was a bit abrasive to the man working as I asked him to help me get my truck quickly. He immediately helped me and proceeded to calm me down (Even after I was not so nice) and took care of the issue quickly. The man that assisted me on the return was also very nice and friendly.

Jay E. | Expérience générale |
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This company doesn't have a clue about anything. Everytime I went there there was always a mess up. They had no clue what they are doing . I got over charged for a unit the first month that was supposed to be free because I rented a truck. Then I was supposed to be on automatic pay that they messed up and made me have a late charges.So all my stuff is out of this terrible place and. I will not be paying this months rent I had the bank stop all charges and changed my account number

Noureddine S.
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Le client n'a pas laissé de commentaire.

christine r. | Expérience générale |
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I found movinghelp.com to be difficult to use. The phone number on the website was disconnected. I had to hire an outside moving company to move.

Darryl F.
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Le client n'a pas laissé de commentaire.

Jon C.
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UHAUL Salisbury MA is a well managed and staffed location. Everyone is on point, courteous and professional. I appreciate being able to rely on this location and staff when I have u haul equipment rental needs. Outstanding!

Wendy B.
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john from customer service was excellent

patrick E.
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Le client n'a pas laissé de commentaire.

Luciano S.
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Le client n'a pas laissé de commentaire.

David V.
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Le client n'a pas laissé de commentaire.

Diane D.
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Le client n'a pas laissé de commentaire.

William B. | Premières impressions |
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John (I think his name is John) was super helpful. It was an end-of-the-month rental with an on-line reservation and some sort of U-Haul traffic/website mixup but he got me the truck. Not too happy about the website but super happy about Salisbury's efforts to rectify the situation. I'll call direct next time.

Chris T.
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Great and friendly staff!

Gerald S.
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Excellent staff!

Samantha H.
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Love this facility. Friendly and helpful staff, everything is always clean, the truck/equipment rental process is simple and the staff are quick and efficient when handling their service. Great place to store, great place to rent equipment.

Lorraine F.
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Le client n'a pas laissé de commentaire.

Gretchen S.
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Le client n'a pas laissé de commentaire.

DEBBIE F.
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Aaron was amazing to work with both times we've been now. Ashley was also very pleasant. The store is immaculate and well stocked - very pleasant experiance!

Devin T.
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Truck broke down o. The highway which caused us to be late . We told the guy the took the truck back and he didn't help us at all

Philip K.
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Le client n'a pas laissé de commentaire.

Brian G.
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Bad customer service

Todd M.
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My truck smelled terrible. The previous driver must have been smoking in the vehicle.

NICHOLAS M.
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Le client n'a pas laissé de commentaire.

ZACHARY B.
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Manager was awesome, friendly and so accomidating

Rene C.
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Le client n'a pas laissé de commentaire.

KENNETH M.
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Le client n'a pas laissé de commentaire.

Alfredo F.
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Le client n'a pas laissé de commentaire.

john C.
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Continuing excellent service at this location under new management. The facility is top notch and the staff are well trained and able. Highly recommend.

Diane W.
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Better customer service, one-time delivery charge for entire order regardless of number of U-Boxes, more experienced movers!

Trevor H.
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Get some people trained only one person out of the three that i talked to could process my order and I had to wait fifteen minutes for him to return. I will not be going back here ever again.

Jon S.
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Le client n'a pas laissé de commentaire.

dan W.
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Le client n'a pas laissé de commentaire.

Kristofer H.
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Le client n'a pas laissé de commentaire.

Kevin H.
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Le client n'a pas laissé de commentaire.

Gean B.
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Le client n'a pas laissé de commentaire.

John D.
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I was supposed to get 6 moving pads. Not sure if I was charged but did not receive. Our moving routine changed a little making it much more convenient to return the truck to the original pick up spot. I small price difference would be expected for making the change but the extra charge was exorbitant. Leaving us to travel far out of our way in order to keep the original plan. Could use a little more flexibility here. STUFF happens.

Paul K. | Expérience générale |
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Storage Manager Jamie McPherson was a pleasure to work with when checking out - she made the process easy. Thanks Jamie!

ALAN W.
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Easy in and out , well oiled machine.

Frank C.
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The payment system did not work but Aaron was great and got me on my way.

Darcy H.
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Le client n'a pas laissé de commentaire.

Stephen M.
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Great manager I had thank you

Chad M.
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John that help me was very Efficient and got me in and out of there faster than ever before. He was a very impressive employee.

Cliff C.
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Le client n'a pas laissé de commentaire.

David G.
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Excellent service. I highly recommend using UHaul UBoxes.

corinne Y.
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Make it more clear where it is OK to drop off truck after hours.

joseph S.
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\ two of the kindest people to deal with

KRISTINA H.
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truck smelled like smoke- but clean otherwise

Alexandra R.
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I was rushed to fill my UBox and then it sat at the UHaul location for almost 1 week. I would have taken my time to pack it and probably had less damaged if I was not rushed unnecessarily.

Denise K.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

BRUCE W.
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Staff seemed insufficiently trained. One couldn't log in successfully and gave up and left. Another took over and had problem after problem doing the contract. A more knowledgeable employee eventually joined to help, with marginal success. The ID scanner was missing, her phone wouldn't work for taking pictures instead, the computer wasn't working right, the signature tablet was displaying info from the prior customer, and on and on. It was a disaster, took almost an hour just to get a pickup for an hour rental. Service was friendly enough, though.

RICHARD R.
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Le client n'a pas laissé de commentaire.

Rosemary F.
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Customer service was excellent - friendly, patient and helpful.

Erik A.
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Le client n'a pas laissé de commentaire.

Dennis B.
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Courteous, friendly transaction. Nice people

Samuel J.
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Le client n'a pas laissé de commentaire.

Michael M. | Online Move In |
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Everyone was friendly, helpful and professional. Very happy and impressed with facilities and crew. They are great.

Michael M.
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Le client n'a pas laissé de commentaire.

AMY M.
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Everything was fine

Sheila M.
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Le client n'a pas laissé de commentaire.

STEPHEN F.
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Had to ask employees to put masks on I'm a cancer patient on chemo

Robert M.
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Great friendly service. Everything overall good!

Jeremy B.
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Thanks for all the good work and quick help!

Charles T.
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Make sure the equipment is clean. When we got to the house and opened the trailer there was a pile of dirt and other debris in it.

Robert F.
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Pickup and drop off were both very easy so I can't think of anything that would it better

DAVID S H.
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Le client n'a pas laissé de commentaire.

Francis C.
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Staff was nice but truck, reserved two weeks ago, was not available. Had to settle for a truck 5 feet smaller. Mileage was incorrect as was gas level. Luckily I took photos and dealt with it on return. It was rectified but had I not taken pictures it would have been a battle and cost me double. Manager corrected without any issues.

Philip Z. | Online Move In |
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The staff was great, you computer system however is slow.

Richard R.
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Le client n'a pas laissé de commentaire.

SCOTT D.
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Le client n'a pas laissé de commentaire.

IAN B.
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Le client n'a pas laissé de commentaire.

philip L.
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Le client n'a pas laissé de commentaire.

Heather C.
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Le client n'a pas laissé de commentaire.

William M.
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Every thing went well. John Izak was a pleasure to work with. Nothing to improve on.

Clifford G.
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Le client n'a pas laissé de commentaire.

GREGORY W.
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Le client n'a pas laissé de commentaire.

Tammy D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

DEBBIE F.
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My experience with the gentleman handling our return was AWESOME. He was efficient, friendly and very polite. Respected our long haul across the country and commended my son who drove the whole distance on handling such a big rig. 26' plus 12' trailer!! Very nice person to end our long journey with!! Thank you

lisa N.
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Le client n'a pas laissé de commentaire.

Carmen R.
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The staff was wonderful and very friendly. Explained the process clearly it made things much easier. For the big trucks there should be something for the seats as they don't raise. It will much easier to see the road for small drivers.

Norman B.
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was not sure why I got a call to ask me when was I planning to return the trailer when it had already been returned. (need better communications after rental unit is returned?)

ELIZABETH C.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

Diane B.
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Le client n'a pas laissé de commentaire.

Frances P.
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Le client n'a pas laissé de commentaire.

Callie Q.
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John Izak was great! Website should have an option for 18hours vs 1 day/2day options.

Donna G. | Expérience générale |
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The Staff was always helpful and friendly.

jonathon F.
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Awesome experience overall.

Donald B.
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Availability was delayed. It would be nice to avoid that but ...

John B.
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I made an online reservation for a cargo van. After I completed everything and asked for the keys the guy behind the counter told me I couldn't have the van I was assigned. So he completed another contract for a different van and I was on my way. But I was charged for 2 rentals.

Christopher D.
Évaluation :

The gas tank was not full. I pointed it out to the U-Haul staff and they said that they would make the adjustment to my rental contract. When I went to return the truck, I still had to return it full or pay a fuel surcharge.

JUDITH E.
Évaluation :

Everything went very smoothly and efficiently. Each time a spoke to a customer service representative from all the different locations they were able to answer all my questions and concerns. I would recommend this company to anyone who is moving from one state to another. A+ service and care.

Thomas H.
Évaluation :

The facilities are usually well-kept and the people very kind. I've been here often. However in this insistence on my rental, I was called rude by one of the employees checking me in, presumably because I was direct with my answers, e.g., "No" instead of saying, "No, thank you," every time I was asked a question. The other problem is that this employee said loud enough for me to hear as I walked away, "Some people are just so rude" to the next person standing in line. Thank you for that childish behavior. I should have asked for the manager right then and felt with it. I wasn't rude, just curt, in a hurry, and since the employee was having chatty conversations with patrons in line and at the register before me, which is why I stood in line for 15m, I chose to not have a conversation and get on with the transaction and my day. That employee should be told that the world does not revolve around them—I'm not there to make their day good, they're there to make my day great. I did nothing wrong but not want to chit-chat with an employee and just get the to.

ALEXANDER P. | Expérience générale |
Évaluation :

I had a great experience, no complaints at all. Everything was easy and other than one time I had to change out an expired credit card I don't think I ever had to visit the main office but to move in and out for the last five years. The fact that I don't know anyone's name in the office is a good thing but they were very friendly coming in and going out. Good job.

Nathaniel T.
Évaluation :

there's no point in your employees wearing masks if they don't cover their face. the guy who checked us in just had it around his chin. and why check-in online, only to have to wait in line and go through a bunch of questions, etc. in-store? and why do you have the employee go drive the car around to the front and not at least have them wearing gloves?

Phillip C.
Évaluation :

Joshua was excellent at the Salisbury location! Because I had a extremely frightening and disappointing experience with the Lincoln Ave Haverhill Ks Mobil the woman was extremely rude and Screamed at me to get out and wouldn't rent me the truck

Richard A.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary F.
Évaluation :

Check out and check in times were long and seemed to be overly complicated.

Robert K.
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Le client n'a pas laissé de commentaire.

RONALD R. | Premières impressions |
Évaluation :

This store is emasculate clean direct professional minded what a change and seeing the lot uncluttered straight up to the front entrance spot on. I give this GM high marks and to his staff the change is fantastic . Ron Ramseur

Heather H.
Évaluation :

It was very easy to use the UHaul app and made the process of returning the vehicle stress free.

caroline B.
Évaluation :

when I went to pick up the van I had rented on 8/31, there was over an hour wait due to the system being down. I along with many other customers waited a long time and I even attempted the contactless check in which failed. After finally getting checked into my rental van - there was hardly an acknowledgement that we had been waiting and delayed for an extended amount of time, which then delayed the entire schedule of moving. I was very disappointed that no recovery attempt was made.

Brian C.
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Le client n'a pas laissé de commentaire.

crystal m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

carlos q. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joan C. | Premières impressions |
Évaluation :

Manager extremely helpful

Stephen N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jami Z. | Premières impressions |
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Le client n'a pas laissé de commentaire.

michael j. | Premières impressions |
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Very nice and helpful staff. Seems the computer system for tracking available storage units needs work. They had to physically go look for an empty storage unit in the size we wanted.

Michael C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MATTHEW M. | Premières impressions |
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Slow, it seemed everyone who worked there was training. Nobody knew anything about the rental units. Your moving dollys are awful!

Thomas G. | Premières impressions |
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Over priced compared to newer facility 6 miles away. Key card entry is hit or miss. Some of staff unsure how do certain things so a follow up visit was required.

Andress D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JAMES B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

deborah r. | Expérience générale |
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In the Salisbury haul the staff makes a lot of comments.I empty a storage asked for a record that it was close and you try to charge me for a empty storage

kevin m. | Premières impressions |
Évaluation :

I have a Uhaul account and another locker in use. I was simply opening a 2nd locker and the number of questions and requests for 2 back up names and numbers at different addresses to mine seemed very odd. It took a lot longer to open the 2nd locker than I would have expected

Erica N. | Premières impressions |
Évaluation :

My card had trouble working. It was hard to get in the door. That was the only glitch. Hopefully that will be resolved.

MARJORIE N. | Expérience générale |
Évaluation :

For two years I had oil, pink in color dripping into my unit. Each time I complained, the oil was cleaned, but they never fixed the problem at it's source. Each time claiming they couldn't locate the owner of the init above me. In May 2020, I paid for May & June storage. At end of May myself & husband went to get some items out of the unit. The pink oil was again dripping into my unit. We had to clean it ourselves... then we just took everything out and terminated our storage. I asked for a refund of June rent, I was told I had to speak to the manager, so I left a message for him to call. He never called. I tried calling him and just got a recording with no option to leave a message. The Salisbury UHaul is filthy and there is no resolution to problems... alot of my personal belongings were damaged and had to be discarded. In my opinion, I think this facility is terribly managed... Never store belongings there!!

Suzanne c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Teri D. | Premières impressions |
Évaluation :

I found everything to be very professional I look forward 2 using the facilities to store my belongings

Sheila V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Betsy M. | Premières impressions |
Évaluation :

Everyone was wonderful

Jeff T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence D. | Expérience générale |
Évaluation :

After renting for several mos, returning security cards, lock, key, emptying unit. And receiving paid in full contract via email.... For mos later started receiving a monthly bill for same unit. Few days later. A late fee. I called and eventually it was resolved but how does thus happen?

Amy J. | Premières impressions |
Évaluation :

Staff was helpful in trying to fix an out of line door hasp. We finally got it closed but it will require repair.

John a. | Premières impressions |
Évaluation :

Chris was helpful, professional, courteous, expeditious while maintaining social distance.

david r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mary H. | Premières impressions |
Évaluation :

I needed a Uhaul on a Sunday was surprised that Salisbury MA was open with what's going on with covid 19. Staff was very helpful and explained the charges. We ended up needing a storage unit and was informed and instructed on how to gain access. Will definitely use this location again.

Stephen C. | Premières impressions |
Évaluation :

Excellent help with everything.

Michael S. | Premières impressions |
Évaluation :

Great manager helpful/friendly Glad I rented at this location

Susan G. | Premières impressions |
Évaluation :

Kris was so efficient and friendly and helpful Could not have asked for better service

PETER S. | Premières impressions |
Évaluation :

I’ve been using this U-Haul for years now, both for truck rentals and storage. I find the people to be very friendly and accommodating. I really have no negative things to say about the service and would recommend them to a friend.

Melissa P. | Expérience générale |
Évaluation :

Security card access was broken for at least a month. Doors were left open to anyone to access during business hours.

LLOYD B. | Premières impressions |
Évaluation :

The lady who took care of me today was awesome. I can’t remember her name but she helped me out with everything I need and made sure I was completely satisfied. Best experience I have had with uhaul.

Robin W. | Expérience générale |
Évaluation :

One night could be open til 9. And the lights turn off too quickly when you are in your unit going thru things. But other than that it’s a wonderful storage facility.. Thank you

howard a. | Premières impressions |
Évaluation :

Kris and Linda were GREAT!!! So glad I chose U Haul in Salisbury Massachusetts

Mike H. | Expérience générale |
Évaluation :

The only suggestion I would have is to enable the door to be left unlocked when you are moving a good amount of material in or out of the facility. The constant locking on entry is tough.

Cheryll C. | Expérience générale |
Évaluation :

fantastic to feel your belonging are safe.

Joe S. | Expérience générale |
Évaluation :

I'm a long-time Customer w/ 3 different Storage units and many truck rentals in the past. You're my go to place! I was disappointed to hear when I rented Unit #2922 that you don't have any history of

betsy m. | Premières impressions |
Évaluation :

Ashley a at the store was really helpful and efficient. She got everything set up fast and made the experience very easy and pleasurable.

Gage R. | Expérience générale |
Évaluation :

Everyone is so wonderful and helpful! These guys are the best hands down, from move-in to move-out! Keep doing what your doing! Ashley and Kris were especially helpful!!!

Michael M. | Premières impressions |
Évaluation :

Ashleyy6 was very knowledgeable, and helpful.

Heather P. | Expérience générale |
Évaluation :

The 2 women on duty Thanksgiving Day were great . The storage manager was very helpful in getting my account closed.

carlos q. | Expérience générale |
Évaluation :

Very satisfied

glenn t. | Expérience générale |
Évaluation :

good experience

John W. | Expérience générale |
Évaluation :

N/A

Maureen R. | Expérience générale |
Évaluation :

Where do I begin? This location is under staffed, under trained and unavailing. You need to clean house from top to bottom and replace your staff with educated, trained people. I will NEVER return.

Annmarie M. | Premières impressions |
Évaluation :

The team in Salisbury is outstanding. They are passionate about meeting the needs of their customers.This is our second time working with them. We recommend them to everyone!

TERRY C. | Expérience générale |
Évaluation :

Was used for work storage, served the purpose

Samantha H. | Premières impressions |
Évaluation :

The woman who I worked with to get my storage unit was very friendly and helpful, very pleasant to work with. Facilities are very clean, and I feel my things are secure in the unit.

John H. | Expérience générale |
Évaluation :

Office and facilities were always spotless. Vehicles clean and well maintained. Staff always friendly and helpful.

Cindy W. | Premières impressions |
Évaluation :

Once you are serviced, the employees help as much as I asked. Sometimes it takes a 20 min wait before you get service. Need patience....

Kristin N. | Expérience générale |
Évaluation :

Spotless facility and great staff!

Amanda A. | Expérience générale |
Évaluation :

I booked out unit online and when we checked in, you couldnt find my reservation (even though I had an email confirmation and a printed receipt). And you charged me a higher monthly rate for it,

Maureen R. | Premières impressions |
Évaluation :

The staff is under trained and it took three times for them to find the correct key to open the storage unit I had just rented.

Lisa L. | Expérience générale |
Évaluation :

Manager was excellent!!! Customer service was excellent!!

Barbara W. | Premières impressions |
Évaluation :

Easy process,explained in detail

SUZANNE L. | Expérience générale |
Évaluation :

Always helpful

lisa l. | Expérience générale |
Évaluation :

I couldn't wait to get out of there!. I felt harrast by the corporate over a 1 penny mistake that the staff made...really 1 penny? Nonseace! As supposed to b open 24 hrs. And wasn't.....Did not like

Donald M. | Premières impressions |
Évaluation :

Everything was handled in a professional and pleasant manner.

carlos q. | Premières impressions |
Évaluation :

Good service

Briana C. | Expérience générale |
Évaluation :

I had a great experience. Everyone is very friendly.

Tom R. | Expérience générale |
Évaluation :

Excellent

Luke G. | Premières impressions |
Évaluation :

Friendly staff

Neil B. | Premières impressions |
Évaluation :

An employee who they called "Russ" made the registration process very easy. He, and what I took to be a general manager or some such were both excellent employees. It makes a huge difference.

Sheila P. | Premières impressions |
Évaluation :

The gentlemen were very nice and very helpful

Michael G. | Expérience générale |
Évaluation :

great staff and clean, secure facility.

Frank T. | Premières impressions |
Évaluation :

Employee was courteous, and very efficient at her job

Kate P. | Expérience générale |
Évaluation :

The driver who delivered our boxes was helpful and drove in rush hour traffic on a Friday afternoon to get them back to us. Everyone else we dealt with was useless. We will not use uhaul again.

Shirley M. | Expérience générale |
Évaluation :

A great place for storage and access. Even the restrooms were very clean. I would come back if I need storage in the future.

Bob T. | Expérience générale |
Évaluation :

The storage facility was magnificent. The staff was accommodating and very helpful.

Kevin C. | Premières impressions |
Évaluation :

The salesperson was pleasant and knowledgeable. I only had to wait a few minutes to get to the counter. He showed me the models and I made my decision. The transaction went smoothly.

Michael B. | Expérience générale |
Évaluation :

My entire experience from the first call from Maryland for my move up from these folks was fantastic! Extremely friendly and helpful staff, things were clean. They know how to run a storage facility!

richard c. | Expérience générale |
Évaluation :

Billing is all mixed up and the screaming URGENT messages are unprofessional

Simon W. | Premières impressions |
Évaluation :

Lisa and Ashley were extremely helpful and very efficient in helping me with identifying the availability and also generating the contract.. They were both very professional.

Richard R. | Expérience générale |
Évaluation :

N/A

erika d. | Expérience générale |
Évaluation :

Rented a unit while moving from one house to another. Always had access to the unit, building was clean, staff was friendly. I'd use this facility again.

SANTOSH D. | Expérience générale |
Évaluation :

U-Haul provides the greatest customer service I have ever experienced with any other company.

Christopher P. | Expérience générale |
Évaluation :

We were charged in error, had to call 8 times to resolve. Each call they said they’d call back but never would. Then we’d receive an email charging us more money. Awful service, would never recommend.

Melissa K. | Expérience générale |
Évaluation :

I cannot say enough about the staff, especially Lisa. I had to rent three storage units while I finished building my house. Lisa helped to take the pain out of my situation.

Leonard S. | Réservation |
Évaluation :

Service was very good

Jonathan N. | Expérience générale |
Évaluation :

I was disappointed that no trailer hitch balls were available that matched the hitch on the trailer. Other sizes were available. I had to go to Home Depot for the correct one.

Sara K. | Expérience générale |
Évaluation :

Always very helpful staff. Facility might benefit from one extra person working on weekends, as there was often a long line for service during those times. Great service and location.

Robert M. | Expérience générale |
Évaluation :

I had never rented a storage unit before so was surprised to see how clean and secure the facility was. I will definitely recommend to people I know.

VALERIE S. | Expérience générale |
Évaluation :

I cant say enough about Lisa and the rest of the staff. I would have remained if they'd had the size unit I had to move into

JANET A. | Expérience générale |
Évaluation :

The facility was always clean, well lighted and very accessible. The staff was always professional, personable and helpful. I must admit the manager of the facility made the exceptional difference!

Nina G. | Expérience générale |
Évaluation :

I had a poor experience with the storage at this Uhaul location. The staff were less than pleasant and unhelpful at almost every interaction except the initial interaction. Would not recommend.

David M. | Expérience générale |
Évaluation :

Lisa is great person to deal with in my experience at Salisbury U-Haul. Ty.

Pamela L. | Expérience générale |
Évaluation :

Thank you!

MARY J. | Expérience générale |
Évaluation :

i have no negative comments other than in a few instances, there were many customers, and a long line waiting. because of the time each customer may need and the care given, it could be a long wait.

Darlene P. | Expérience générale |
Évaluation :

They are helpful, when asked a question they are on top of it.

MARC B. | Expérience générale |
Évaluation :

good job

AMY D. | Expérience générale |
Évaluation :

The manager just wanted to play on her phone and smoke cigarettes all the time.There was a lock on the door for not paying the rent that was due that day took 45minites to find the key

PAUL M. | Expérience générale |
Évaluation :

The staff at Salisbury U-Haul were helpful and pleasant to work with. I was surprised when I saw the entire inventory of storage units. I would recommend using Salisbury U-Haul

WEICAN X. | Expérience générale |
Évaluation :

My uboxes was supposed to arrive in Salem, but stuck there, which delayed the shipment

Emma D. | Réservation |
Évaluation :

Everything was simple, well explained and timely.

Sydney S. | Expérience générale |
Évaluation :

In 1 word: terrible. The days leading up 2 delivery date called 6+ times & no one had any idea when my delivery was. Delivered a day late & 3hr past delivery window. Stuff dirty & broken. Never again!

Wystan U. | Expérience générale |
Évaluation :

This location and staff were way above par. Super friendly, professional, and just stellar in every way, shape, and form. The building was always bright and clean!

kevin b. | Expérience générale |
Évaluation :

The process of getting a u-box was a disaster from the start to the finish. I would never do it again and if anyone asks me bout my experience I would tell them to run away, just run!

ken f. | Expérience générale |
Évaluation :

we had difficulty closing and locking one of the U Bboxes.

donald c. | Expérience générale |
Évaluation :

No problems.

DAVID C. | Expérience générale |
Évaluation :

Matthew was very very helpful

ed c. | Expérience générale |
Évaluation :

Great customer service and helpful employees

ALEX W. | Expérience générale |
Évaluation :

No issues! The facility was always clean and our belongings stayed in good condition with no dirt, smells, or anything unfavorable. Convenient hours and loading/unloading space with ample moving carts

PAMELA D. | Expérience générale |
Évaluation :

None

John K. | Expérience générale |
Évaluation :

All were helpful, polite and yet proff. look forward to doing more.Thank you staff.

Non reviews have been submitted for this location.

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