Customer Reviews for U-Haul Moving & Storage of Salisbury

4 584 évaluations

1 Merrill St Suite #15   Salisbury, MA 01952

(978) 462-3058

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(978) 462-3058

1 Merrill St Suite #15
Salisbury, MA 01952

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T.  |  Expérience générale 
Évaluation :
5

Friendly professional team - well organized operation. Installation of an internal platform lift to access second floor storage units - it is ridiculous to expect people to carry there belongings upstairs to access storage rooms, I think it's comical you want to be in storage business invest in internal platform lift !!!!

Richard B. 
Évaluation :
1

Absolutely with the worst experience I've ever had in my life with moving. U-Haul called me the day before my move and told me they didn't have a truck available anymore. Their reservation system is completely broken, and misleading to customers. I dealt with an appallingly rude and horrible representative on the phone, and had to speak to five different people because U-Haul is not equipped to dealing with regional areas like New England where people are moving through different states. I kept getting transferred back and forth to the “Maine representative” and then the “MA representative” and then the “one-way rep” and the “day pickup rep”… each one literally told me that you can't trust the reservation system on their OWN website. What a mess. After over an hour on the phone with them in the middle of packing and moving, we finally were able to get a truck over an hour away, instead of the original location 10 minutes away. Their organizational structure is completely a disaster and they don't care if they screw over their customers during an already a stressful situation. I guess they figure people don't move that often so who cares… After this nightmare, I heard from a few friends that they dealt with the same thing at U-Haul, also with the Saco Maine location. Honestly, get your shit together.

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison E. 
Évaluation :
5

Quick and easy to get in and out

DONALD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
1

Overcharged by 1 day, they didn't have a loaner plug that I could use for the light connector and the tow chains were full of grease. I never have these issues @ Sunbelt rentals

RYAN C. 
Évaluation :
5

Facility has NO ELEVATOR- accessing second floor that’s stupidity - carry up flight of stairs -CRAZY

Richard B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Unity O.  |  Expérience générale 
Évaluation :
5

Very easy sign-up, clean and ready to go 15'box truck, easy to drive including backing up and was very easy upon returning to turn in!

DAVID N. 
Évaluation :
5

Facility has NO ELEVATOR access to second floor you have to carry your goods up stairs that ridiculous- I was storing office furniture copier etc / initially accepted 2nd floor room - arrived learning NO ELEVATOR- lovely Jennifer had 1st floor vacated that day and switched out - saved the day- no that’s customer service- satisfaction

Richard B.  |  Expérience générale 
Évaluation :
5

Thank you. Helpful courteous and well run.

ANDREA h.  |  Expérience générale 
Évaluation :
5

Excellent staff great experience

RICHARD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FLYNT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Everything was great! Staff was friendly & the vehicle ready for pick up. The vehicle also performed reliably

Michael M. 
Évaluation :
5

Very friendly and helpful staff!

ANDREW R. 
Évaluation :
5

Everything went seamlessly. Excellent.

Paul L. 
Évaluation :
5

My experience with customer service at U-Haul in Salisbury was excellent! The whole process from dropping my car off to picking it up was very easy. I am very pleased with the product and the professional installation.

Donna S. 
Évaluation :
4

When I returned the truck later that afternoon I parked in one of the rows that I took it from originally. Then I went in to return the key. No one was in the office. After 5 mins I went searching for an employee. I saw a line of 3 trucks in the line for cleaning, with one guy working. I yelled over that I returned a truck and pointed at it. He yelled back asking if I would bring it over to his line. It kind of annoyed me. When I put it there he was now in the cab of the first truck in line and either texting or reading. So I went back inside, still no one there, 5 minutes later the car cleaning guy, now finished with his texting, wanders in and like magically turns into the car return guy. It annoyed me more than most because I wait for a new hip and walking is a little painful, so I wished it had gone with less walking to move the truck. The guy who rented it to me was really good. Truck was really good.

GEORGE B. 
Évaluation :
5

Lisa on the front desk was great!

Emily L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL H. 
Évaluation :
1

A lot of my things were ruined in the move. A lot of dust and junk all over it. Lots of stuff was broken that I had wrapped really nicely.

Jackie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Always a good experience.

GABRIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
1

I went to pick up the vehicle a few hours early because I saw a storm coming and I had a 2-hour Drive ahead of me. When I arrived there were six small cargo vans ready to go. When I asked for vehicle the guy said the equipment isn't available. I left and called the U-Haul main office and they changed my pickup time to 1:30 instead of 6. The guy said it was no problem. The the guy at the desk just didn't want to get me a truck for some reason. It cost me an hour of my time and I ended up in this horrible rain storm that I could have avoided. And then I accidentally left the key inside the van. And the van locked itself. AAA refuse to serve anyting U-Haul so I had to go to AAA service and they wanted to charge me 175 $to get the key out. And it took 6 hours to get the van unlocked. They don't have a spare key or any way to unlock a vehicle. Worst experience ever I would never rent from them again.

CHERYL C. 
Évaluation :
5

all good

FRANCIS B. 
Évaluation :
5

The gentleman that waited on me was friendly and very polite. A very impressive young man. The check in and the drop off was flawless.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C.  |  Expérience générale 
Évaluation :
5

This place was wonderful and so was the people who registered us and the gentleman who took the van from us but we called three times and when we got there they had no record of us renting the van. I called three times yesterday. Once I got disconnected called back set it up got the text and they had given the wrong location for pick up called again and rescheduled everything and still when I got to the location we were not even registered. They only had my information from last time I rented a van. How does this happen

MAURICE D. 
Évaluation :
5

Lisa was super helpful , on both renting process and the return process.. Professional , and pleasant to deal with . It literally took minutes . so painless

JAMES Y. 
Évaluation :
5

Of all locations I've used over the years, I found this one to be the best. Staff are all friendly , knowledgeable and go out of their way to help

KENNETH M. 
Évaluation :
5

Didn't have the vehicle I requested

RICHARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

Your service is second to none. Thank you for a great job.

Richard P. 
Évaluation :
5

After about 150 miles I found that trailer tires were getting hot Suspect that the wheel bearings were tighten to much It also showed in my mileage, if kept going down further I drove

ZBIGNIEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Some of the staff are great, others seemed like you were bothering them by coming in. At times you have to wait for someone to be in the office to assist you. Storage room area was extremely clean, and well maintained. Good number of carts available.

Bradford S.  |  Expérience générale 
Évaluation :
4

Trucks are in tough shape. Ignition on the one I had was partially broken and you had to fiddle with the key to get it to work

Brad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA W. 
Évaluation :
4

Yes, but I would tell them it's not price you see on the trucks.

Debra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

I was a customer for 12 years and other then having to pay the monthly rent it was a good experience. Thanks for the good service

MARY M.  |  Expérience générale 
Évaluation :
5

Make sure their printer is working to provide hard copies for customers

PHILO THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

We have used this u-haul location for all our large and small moving projects. The staff and equipment are five stars. We highly recommend them.

RICHARD W. 
Évaluation :
5

Great service

CHESTER H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd G. 
Évaluation :
3

Overall a good experience. However when it was time to call up U-Haul to schedule the drop-off of the U-POD, I was placed on hold by two different people for over a total of 26 minutes before I was able to find out when the U-PODS were going to be delivered. There was no option to leave a message for a return call. I suggest that you look in to improving the telephone experience.

richard S. 
Évaluation :
3

1.) The quoted price is bogus! I reserved a truck for 19,95 $ w/ $.69/mile. I went 42,8 miles and I ended up paying close to 90 $?!!! Will think twice @ using UHaul again... 2.) The van reeked of cigarette smoke. I was gagging and ha to open all the windows while driving and it was raining!! I should get a refund. 3.) CSReps could be a little ore helpful during the rental process...Explain charges before I sign anything, give me a paper receipt, show me the vehicle (actually walk me to it and review the damages with me), and actually make eye contact with the customer! 4.) What would you folks do if your customer did not own a Smartphone? You wouldn't be able to do business, apparantly. Remember the less relationship you build with the customer, you are opening up the great chance that the customer will go somewhere else where they feel more welcome. 5.) Why can't I actualy call and talk with the UHaul Store? This is absolutely ridivulous!!! I want to talk with a store rep! Not some 800# in Whereever, USA!!

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRISTAN L. 
Évaluation :
5

All was great easy check out

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN E. 
Évaluation :
4

The first truck had a non functioning cabin fan, No AC, and no defogging which was a problem as it was raining. The second truck had a huge shaking issue at highway speeds. I've had good trucks from Salisbury UHaul before, so I hope this was just bad luck. But I would recommend give these trucks a solid inspection. It made for a frustrating day.

MARK G. 
Évaluation :
5

Darrel from methuen mass was excellent. He was able to secure me a unit in Salisbury mass with the 1st rental month being free plus a lock. The crew in Salisbury were very friendly and helpful, very down to earth people.

Matthew G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Overall, easy seamless process.

David S. 
Évaluation :
4

Truck leaks water inside the upper storage area. Returning the truck was a hassle and getting my deposit back was even funner. The office didn't have the receipt even though checked the truck in from it being returned after hours.

DEREK D. 
Évaluation :
1

I had a hitch installation purchased in Saco maine and somehow the appointment got booked for Salisbury Mass almost 100 miles away. To date it has not been rectified.

William G. 
Évaluation :
5

You guys did great !

MATTHEW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
5

The agency seems to be improving.

CLIFFORD G. 
Évaluation :
5

great staff

Andrew M. 
Évaluation :
5

friendly and very helpful!!

KENNETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
4

Getting in and out of the facility was difficult. The doors were continuously broken. Also the rates continued to have significant increases year after year.

NATHANIEL W.  |  Expérience générale 
Évaluation :
5

I am happy to have U-Haul as my storage unit manager while I am in the process of selling my house. It is reassuring that my belongings are safe and accessible.

Laurie K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH O. 
Évaluation :
3

Scheduling should be done more than 1 day on advance as there were nothing but issues with my reservation the day before and the day of, which will make me think twice before using uhaul again.

Monica D. 
Évaluation :
5

Exceptional Experience ~ professional team Go Salisbury Massachusetts UHAUL

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikole G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy C. 
Évaluation :
5

Excellent Prompt Customer Service

KATHLEEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
2

Get new management.

CLIFFORD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
3

Location was fine. U-Haul corporate is totally useless. You can't build apps that work or provide any level of customer service. Even 1hr on hold to talk to someone. This was the worst experience I have had in a very long time. Only the fact this location is close or I would never ever do business w U-Haul. And worse your customer support person was not provided any tools by corporate to address this bad experience!! I will be posting the chat and story to social media so other can understand how bad U-Haul is!

Philip K. 
Évaluation :
5

The uhaul employees were helpful and the process was super easy

Rochelle P. 
Évaluation :
4

Uhaul switched the location of the truck at 6:30 the day before moving to a location that was over an hour away from the original pickup location. They said they called, but I went to call back and it was to a number that indicated it was disconnected. When I called the general customer service line I was never able to talk to anyone. The workers at the Salisbury location were helpful and nice though, all the credit in the world to the workers at the physical locations. Why uhaul can't send an email or text in addition to calling from a number that did not leave a voicemail and can not be called back is absolutely ridiculous. This is a budget moving rental company and it definitely shows, completely wasted my time and money.

Gregory F. 
Évaluation :
4

The phone app claimed not to know where I was. Everything was enabled and has not changed since I used the app successfully. The location part of the app did know just the check in part did not. This is a bug please fix it.

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
1

Hello This is in response to the motorcycle trailer that I rented from UHAUL in Salisbury, Mass on Tues, August 3rd.  I rented the trailer for ONE DAY.  I returned it that same day at the same location.  The person working at the UHAUL in Salisbury was present in the store. He came out and told me to drop the trailer off at the designated spot. He said I was all set.  I asked if I needed to check it in or complete a return process. He said no.  He was dismissive and pretty rude. It was almost 7 PM and he was hurriedly trying to close up and go.  When I pressed him that it didn't seem okay to just leave the trailer he said, "I don't know what to tell you man.  When they come in in the morning they will see the trailer and check it in. You're all set." This person obviously did not care to do his job correctly so I took a picture of the trailer and sent the picture to the email that had the rental agreement.   On August 6 I got a message from Chris Gorman with UHAUL Customer Service.  His message said the trailer has not been checked in and replied and told him what happened.  He created a customer action file #332765 and told me a manager would be in. contact within 72 hours.  I never heard back. Today, August 17 at 4:30 PM I got a notification from my bank's fraud alert saying UHAUL was trying to charge 1 014,63 $ to my card.  I went down to the Salisbury store immediately and spoke to the person at the store who originally rented me the trailer that morning.    He checked his system and FOUND the trailer at the location so he said he was able to close the rental contract.  He gave me a receipt but said I should contact the store manager Joshua Roach next week. I have called my bank and explained the situation to them.  I have locked my card so I cannot be incorrectly charged the 1 014,63 $ again. PLEASE MAKE SURE THAT THIS ERROR ON YOUR END IS FIXED. Bryan Ronayne978 996 0696

Bryan R. 
Évaluation :
5

Effortless equipment rental. Salisbury u haul had what I needed, and I was on the road in no time. Thank you!!

JON C. 
Évaluation :
2

The guy that waited on me was immature, rude and lacked focus. He gave me the keys to the wrong van. I had to return to uhaul to have the contract redone which slowed me down by an hour. My return of the van was just the opposite. Young man was great!

JUDITH H. 
Évaluation :
2

We chose Uhaul Storage as the location was convenient for what we were looking for and not for the service or management. Do not waste your time on the website looking for a unit to rent/reserve. The online reservation and email confirmation you receive mean absolutely nothing. If you call them or speak to them in person they will tell you that the units are given out first come first serve at physical check-in and that the reservation you have taken the time to make does not hold a space for you. Moving in itself is stressful enough, but packing all week and moving all day, hours in a truck, and then finding out that the storage size you are requesting is sold out that day is not available when you plan to arrive is just the most unsettling news. Luckily while we were a just a few hours from arriving to the facility they called us back and told us a room had just opened up. There should be a way to be able to reserve ahead of time and pay in advance in order to hold a room for your arrival.

Ava P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen O. 
Évaluation :
5

Customer service was very good, very helpful and accommodating. I had to alter my truck rental date and had no problem.

WILLIAM M. 
Évaluation :
4

Very good service. Very good equipment & overall experience.

JAMES Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN P.  |  Premières impressions 
Évaluation :
4

A lock was supposed to be included in the rental of the storage unit and was supposed to be found just inside the door of the empty unit but there was no lock and when I returned to the office was told that they were out of stock, fortunately we had our own from a previous rental! Otherwise a great rental experience so far. I rented a truck too. Pleasant staff, his name was Matthew. Glad that I walked in to do the rental, I was repeatedly placed on eternal hold when I telephoned to reserve a unit and truck.

WILLIAM M.  |  Premières impressions 
Évaluation :
5

The team was great there. However the truck I was supposed to rent was a 15ft. It was not returned on time and the staff made accommodation to get me into a 10ft but that was not big enough. I had to ask family & friends to help as I could not fit everything in the 10ft. I understand this was out of there control but was frustrating. Other than that the team did a great job.

dave C. 
Évaluation :
3

A/C in truck didn't work on the hottest day of the summer so far. Whne I turned the lights on the dashboard area went out. Upon return I asked the worker cleaning the truck in front of me if I should leave the keys in the truck. His answer didn't make me feel at all confident that he knew anything so I took the keys inside. I have had better experiences at this location so I'll chalk this up to the Covid Era. Hopefully things will get better everywhere soon.

SCOTT S. 
Évaluation :
1

The tire pressure monitoring system was inoperable and the maintenance indicator was on with a message showing. The contract showed the incorrect amount of fuel, I took pictures before and after informed people left the vehicle with more fuel than it had when I picked it up and informed people again, took pictures again, was told it would be corrected before I was emailed my final receipt. Final receipt showed you had charged me for 2 gallons of gas even after being reminded over & over. I have yet to get a response from customer service and here you are asking for survey responses. Refund my 9 $!

DONALD D. 
Évaluation :
5

Salisbury Uhaul is a first class operation. I go there everytime I need a truck!

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
3

I was given a truck that did not start, after I specifically asked if I would have the same problem again with the same vehicle, I was told no. I had the pleasure of trying to get the truck to start for over an hour at 5:30am, to have a truck that was unable to be shut off the entire day, even through re-fueling. When I brought the truck back, another employee advised me they knew about the ignition issue, and offered me a 9$ re-fund. Comical.

COLBY S. 
Évaluation :
5

Polite and efficient employees. No complaints

RICHARD M. 
Évaluation :
5

So quick and fast it was hard for me to believe I was done. I have used this location before and there service it second to none.

Richard P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

The woman that delivered our box was fantastic. She needs a raise, very helpful capable person!

kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florence P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florence P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey H. 
Évaluation :
1

security key did not work the whole time i rented the unit

Tammy P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Everything was smooth up until pick up. Uhaul missed my guaranteed delivery date, they did not notify me, and I had to go to a different location to unload my box. This location was farther away than the one I agreed to when I signed the contract.

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stephen m.  |  Expérience générale 
Évaluation :
2

The front door lock system does not work correctly aren't worth correctly had to constantly go bug them to open the doors bug them to open the doors they should just replace the system consider replaced the system considering their charging almost 200 $a month

fred c.  |  Expérience générale 
Évaluation :
3

No one EVER answers the phone, and if they do, they don't know anything and tell you to call someone else! Today I would have had to wait an hour for someone to pick up the phone (automated machine told me). Plus, my "free lock" was NOT placed in my unit like they said they would. We had to leave it unlocked all night!

Diane W.  |  Online Move In 
Évaluation :
5

Staff was super helpful and friendly!!!

CHRISTINE S.  |  Premières impressions 
Évaluation :
3

I can't get into the building! My access code was not recognized

Anthony H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

morgan r.  |  Expérience générale 
Évaluation :
5

I stopped using your storage facility only because the price raises were too frequent. The facility, while mildly understaffed was excellent. I would NOT consider any other facility in the future.

Neil B.  |  Expérience générale 
Évaluation :
4

I know there's a spot on the website that mentions the possibility of getting a multi level unit .. or something like that, but I would perhaps not have rented it if I knew there was not an elevator. It was challenging and time consuming for me to carry things up the stairs without use of a cart, dolly, elevator.

ELLEN L.  |  Expérience générale 
Évaluation :
4

This facility is clean and convenient. The Manager (Adrian) is knowledgeable and the remainder of the staff (Alex) struggle, for example my reserved storage unit wasn't really reserved, and my unused cardboard box return which had been purchased earlier in the day was returned with a receipt, and yet I got a shrug of the shoulders and "something is wrong and we can't give you a return receipt but the money _should_ return to your CC in a few weeks", from the same employee who incorrectly told me my unit was reserved a few weeks ago. A+ would use again, but make sure you talk to Adrian.

Jonathan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N.  |  Expérience générale 
Évaluation :
5

The only thing that surprised me was that after only six months the rate went up.

Thomas G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor v.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY C.  |  Expérience générale 
Évaluation :
5

what more can I say, Adrian is great to work with, alll is well from my end. but being the customer I have been for a very long time I think I should be given 2 free months of storage rental, same as nearby facilities are offering.

Leon F.  |  Premières impressions 
Évaluation :
5

I was in a rush to empty out my storage unit and in doing so I pulled a couch across the floor out to the front door, and I put some scuff marks on the floor, the gentleman working was not very happy with me, but instead of making a big deal about it, he actually offered to help me get my unit empty I’m not sure of his name but a great job to him for his professionalism, thank you again

Michael W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M.  |  Expérience générale 
Évaluation :
4

They seem understaffed, but still tried hard.

Thomas S.  |  Online Move In 
Évaluation :
5

No complaints

BRYAN C.  |  Expérience générale 
Évaluation :
3

Need an elevator or lift for second floor storage units. This is a storage facility not sure why there is no lift

James M.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me was excellent! Attentive, friendly, helpful. Your staff has always been very helpful but this young man, I think his name was Adrian was really great. He is an asset to your business. Thank you Ps. I am so lucky you are close by!

nita l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Princess Tanya N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
1

The storage unit rained dead bugs when I opened it, however, the low rating is because I'm being harassed through texts and emails to rate my experience with uhaul. It makes me want to not use uhaul again. Also, I referred a friend to this uhaul, and they screwed up which size unit she wanted, twice, including making her go to another uhaul for the truck, which made her have to pay for the extra mileage on it.

Martha S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonja f.  |  Expérience générale 
Évaluation :
5

What I enjoy most about this particular Uhaul are the employees. Never has there been a more friendly, understanding, straight down to earth collection of humans beings in one town let alone ONE BUILDING. Thank you all •• JET (Ashley Algren)

Ashley A.  |  Premières impressions 
Évaluation :
5

Staff was super friendly and helpful!

Deborah K.  |  Online Move In 
Évaluation :
5

SINCERELY LOVE EVERY SINGLE EMPLOYEE THANK YOU ALL 🕶

Ashley A.  |  Expérience générale 
Évaluation :
5

Adrian was friendly and professional.

Nikole G.  |  Premières impressions 
Évaluation :
5

The help was amazing! Not to mention it must be the cleanest facility I have ever seen! All around excellent experience.

Tom G.  |  Premières impressions 
Évaluation :
5

Jamie McPherson, Center Storage Manager very courteous and professional.

Lisa D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen S.  |  Premières impressions 
Évaluation :
5

Jamie was amazing! She was super helpful in helping keep our storage unit during a difficult time. She was always polite, passionate and easy to talk with!

kimberly s.  |  Expérience générale 
Évaluation :
5

I would like to single out Jamie McPherson for being very patient with our indecisiveness. Job well done!! 5 Stars for her!!!

Sergio A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan C.  |  Premières impressions 
Évaluation :
5

This is the second time our company needed storage service. Your organization in Salisbury Ma is a well oiled machine. If our future needs require storage services in the future we will return. Thank you to the Salisbury staff.

Jonathan B.  |  Expérience générale 
Évaluation :
5

Jamie was great to work with. Knowledgeable and helpful

stanphe e.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marian L.  |  Premières impressions 
Évaluation :
5

John, the Assistant Manager and Jesse, UBox driver were so HELPFUL and PROFESSIONAL. They both work out of the Salisbury, MA Uhaul office.

diane s.  |  Premières impressions 
Évaluation :
5

The manager is very professional and pleasant to work with. I recommend this Uhaul dealership.

RUDOLF K.  |  Premières impressions 
Évaluation :
5

Jamie went above and beyond to help us get this move complete! She was available after hours when needed and very friendly and helpful! Merci.

Jill S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos q.  |  Premières impressions 
Évaluation :
5

Everyone was more than helpful and took the time to understand our needs. Merci!

Dina M.  |  Premières impressions 
Évaluation :
5

John (I think his name is John) was super helpful. It was an end-of-the-month rental with an on-line reservation and some sort of U-Haul traffic/website mixup but he got me the truck. Not too happy about the website but super happy about Salisbury's efforts to rectify the situation. I'll call direct next time.

William B.  |  Premières impressions 
Évaluation :
5

Everyone was friendly, helpful and professional. Very happy and impressed with facilities and crew. They are great.

Michael M.  |  Online Move In 
Évaluation :
5

The staff was great, you computer system however is slow.

Philip Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy D.  |  Premières impressions 
Évaluation :
5

This store is emasculate clean direct professional minded what a change and seeing the lot uncluttered straight up to the front entrance spot on. I give this GM high marks and to his staff the change is fantastic . Ron Ramseur

RONALD R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jami Z.  |  Premières impressions 
Évaluation :
3

Over priced compared to newer facility 6 miles away. Key card entry is hit or miss. Some of staff unsure how do certain things so a follow up visit was required.

Thomas G.  |  Premières impressions 
Évaluation :
5

I have a Uhaul account and another locker in use. I was simply opening a 2nd locker and the number of questions and requests for 2 back up names and numbers at different addresses to mine seemed very odd. It took a lot longer to open the 2nd locker than I would have expected

kevin m.  |  Premières impressions 
Évaluation :
5

My card had trouble working. It was hard to get in the door. That was the only glitch. Hopefully that will be resolved.

Erica N.  |  Premières impressions 
Évaluation :
5

I found everything to be very professional I look forward 2 using the facilities to store my belongings

Teri D.  |  Premières impressions 
Évaluation :
5

Everyone was wonderful

Betsy M.  |  Premières impressions 
Évaluation :
5

Excellent help with everything.

Stephen C.  |  Premières impressions 
Évaluation :
5

Great manager helpful/friendly Glad I rented at this location

Michael S.  |  Premières impressions 
Évaluation :
5

Kris was so efficient and friendly and helpful Could not have asked for better service

Susan G.  |  Premières impressions 
Évaluation :
5

Kris and Linda were GREAT!!! So glad I chose U Haul in Salisbury Massachusetts

howard a.  |  Premières impressions 
Évaluation :
4

Once you are serviced, the employees help as much as I asked. Sometimes it takes a 20 min wait before you get service. Need patience....

Cindy W.  |  Premières impressions 
Évaluation :
5

Easy process,explained in detail

Barbara W.  |  Premières impressions 
Évaluation :
5

An employee who they called "Russ" made the registration process very easy. He, and what I took to be a general manager or some such were both excellent employees. It makes a huge difference.

Neil B.  |  Premières impressions 
Évaluation :
4

I was disappointed that no trailer hitch balls were available that matched the hitch on the trailer. Other sizes were available. I had to go to Home Depot for the correct one.

Jonathan N.  |  Expérience générale 
Évaluation :
5

Everything was simple, well explained and timely.

Emma D.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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