Customer Reviews for U-Haul Moving & Storage of Salisbury

4 994 évaluations

1 Merrill St Suite #15   Salisbury, MA 01952
(Crossroads Plaza)

(978) 462-3058

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(978) 462-3058

1 Merrill St Suite #15
Salisbury, MA 01952
(Crossroads Plaza)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna L.  |  Premières impressions 
Évaluation :
5

The staff in this place are amazing people! Very friendly and quick service! Easy rentals! I've rented before and will definitely rent there again!

Wendy G. 
Évaluation :
5

There has already come so far with the new owner and I have never had a better experience with U-Haul and I use them a lot because I go dirt biking and used trailers and trucks a lot from them. You can tell they turn around rate is gone down on employees which makes getting to know them easier and helps with everything. You used to go in there and see one or two customer service people white knuckling through typing on the keyboard trying to get customers and grumpy tired people like customers like myself waiting for my spot in line. Now it's you go in there and you're out of there in 5 minutes I literally was blown away. Equipment was definitely but she's improvement I was so surprised to not get a clapped out truck. This place is awesome. Thanks guys

ANTHONY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RBruce M.  |  Premières impressions 
Évaluation :
5

Nothing, I had a great experience with zero problems.

Rachel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doreen D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
4

I was charged for furniture pads, but did not get any

Courtney F. 
Évaluation :
2

Truck was not available on scheduled day had to reschedule for next day … no apology or compensation offered for inconvenience

Larry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth K. 
Évaluation :
5

Great staff at Merrill. It would be great if you can somehow get rid of the cigarette smoke in the cab, smells like a giant ashtray. Even a bad air freshener would be better.

Brooks D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Customer service was perfect , I call to let them know the gas was slightly under a couple gallons they assured me the would compensate me

Lisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C.  |  Expérience générale 
Évaluation :
2

The truck was not in good operating order with a massive sauced noise rattling noise that's the only vehicle that I can get whatever vehicle is available this is unacceptable

CMC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMRA C. 
Évaluation :
5

There was a problem with your cc machine It took about 15 minutes trying to run my card but staff was awesome

terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
5

Excellent customer service! Thank you.

Joyce Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hidefumi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
2

The truck was a little dirty in the cargo area. Not sweept,clumps of grass. The cargo door was half broken very hard to open more so to close. A/C did not work at all (in the 90°s). The whole phone thing was a joke. Did not upload photos with decent phone service. Not impressed at all. Only thing that was half way decent was the pickup the desk help was very helpful and got me on my way, other than that pretty piss poor customer service as far a maintenance and cleaning.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi S. 
Évaluation :
5

Keep everything the same, it was a pleasure doing business with the crew at Crossroads Plaza !

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus P. 
Évaluation :
5

DAVE at Salisbury, MA, the man who brought us the truck and took it back, was amazing- so helpful, cheery and nice!!

peter D. 
Évaluation :
5

Great friendly team

Richard B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clifford G. 
Évaluation :
5

Professional people at the counter. Full service. Hooked my trailer and disconnect on return.

Joe S. 
Évaluation :
3

They couldn't find the keys to any of the 20 foot trucks when my husband arrived to pick it up. thankfully someone came in to return a truck which is the only reason we ended up getting one.

Matthew F. 
Évaluation :
5

All good

steve D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A. 
Évaluation :
3

Drop mileage charge.....

Norman L. 
Évaluation :
4

returning the uhaul at night was a pain, primarily because we didn't know we were going to have to go through a whole online survey thing with pictures until after we turned in the keys. When we picked up the van we were told where to return it and where to put the keys but it would also have been good to know about the survey, too

Ryan G. 
Évaluation :
5

Nathan excellent continuous young gentleman- ****** I have (2) other rentals coming up 8/26 & 8/27 ( 20 foot truck ) hopefully no end month issues -

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARCY H. 
Évaluation :
5

Some of the plastic “trim” was broken, but with 90k on the engine, I'm not shocked. Obviously I just didn't want to be charged for it, which I wasn't. This location seems much better and cheaper than Danvers. Maybe I'm wrong on the latter, but it's been months since my last Danvers rental.

Christopher M. 
Évaluation :
5

I was expecting today's rental experience to be similar to past ones: long lines, the vehicle I'd reserved was not available, a hassle and lots of questions to pick up the vehicle, etc. It was none of that. Fast, friendly, and simple. Someone has done outstanding effort at refining the process. Kudos to them. I'll definitely rent from here again and recommend others do to!

paul J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
2

The truck is on its last leg and was stressful to drive it, especially on the highway.

Shane F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL D. 
Évaluation :
3

The staff made the experience excellent but changing the price during the rental period with only a few weeks notice is poor customer experience.

Karen L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey S.  |  Premières impressions 
Évaluation :
5

Staff was amazing! Can't believe how easy and wonderful the whole process was!!

Jennifer E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil B. 
Évaluation :
5

Great service from the counter employee. Would highly recommend 10 out of 10

Stephen B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jake P. 
Évaluation :
5

Fabulous service and great price. Thankful for the help!

Benjamin M. 
Évaluation :
5

would use again

Terrill W.  |  Expérience générale 
Évaluation :
1

I made a reservation a week in advance, I show up and it's not there. What is the point of making reservations. The two young guys I spoke too at the desk were great but the older gentleman who seemed to be in charge was rude to them and dismissive to customers. Keeping reservations is more important that just taking them, I didn't waste anyones time, showed up on time and did my part, how is it right that I have to get my truck at one location and PAY BY THE MILE to drive over to get my trailer. Made me late to my appointment, very unhappy with service but truck was fine

Jake P. 
Évaluation :
1

my u-box came a day late. When I called to find out why on one could give me answers. Bad customer service.

keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary F. 
Évaluation :
3

I had a completely terrible experience as I was moved from my originally scheduled pickup spot 40 minutes away. U-Haul used to be my default stop for truck needs. I'll probably shop around more before committing next time

Rais A. 
Évaluation :
5

Nothing to add. Thank you.

Kevin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean H. 
Évaluation :
2

Slow service at pickup.

Clifford G. 
Évaluation :
4

The second question is difficult to answer. The truck that I received was well used. There wasn't any trash or anything like that in the cab so yes it was clean however, the air conditioning didn't work. When I mentioned this at check in I was told the part on back order. No air conditioning on a hot day there was no relief from the heat. Also the truck vibrated when I reached 65MPH which was disconcerning.

david P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amed C. 
Évaluation :
5

Everything was perfect! Excellent air conditioning!

audrey W. 
Évaluation :
5

Allways the customer are the main concern,and interests for successful,and complete Uhaul EXpeirene...

DYER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C.  |  Premières impressions 
Évaluation :
5

I had a unit there a few years ago. Facility was ALWAYS clean. Never an issue with security or undesirable people just hanging around as with other facilities. 24 hr access used to be available which is convenient but the hours now are more than sufficient. I will day the manager there now is MUCH more pleasant than the woman that was there. She was part of the reason I took my stuff out. The manager now was phenomenal!!! Someone give him a raise!!!

KELLIE B.  |  Premières impressions 
Évaluation :
5

Dropped the truck and trailer off and gave the keys to the man cleaning the truck. Fast and easy.

Kelly Jo M. 
Évaluation :
5

It was a quick and seamless process. Thanks!

Sandra C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
3

I reserved a 26 foot truck 10 days ahead. It wasn't there when I went to pick it up. I had to use a 15 foot truck instead.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

I used the 24/7 Truck Share and did everything directly from my phone. It was extremely user friendly and made the experience very easy. I did not appreciate that the online gas meter when picking the vehicle up was vague. It did not have the fractions like the meter when dropping the vehicle off. I figured it was close enough to the correct amount when I picked the truck up, but I ended up owing extra because the second meter was more specific and I didn't want to lie. It's just something small and tainted the experience a little bit.

Michael S. 
Évaluation :
5

No need to improve unless you can clone employee Nathan or grt that uoung man some help. I have never met a harder working young man, Nathan who was juggling multiple customers all while keeping his cool and as respectful and professional as could be!

Katherine M. 
Évaluation :
5

Excellent experience!

Steven M. 
Évaluation :
3

If you say that you have dollys, and I reserve them, please have them available. Have counter help that cares that you ordered dollys and they are a necessary part of your move. Have employees that tell you exactly where the keys are, so you don't have to walk across the parking lot twice and waste time when time is costly. Have employees that care that you can't see over the steering wheel because the particular truck they gave you doesn't have tilt steering, while telling you that most do, when they have plenty of trucks sitting around. Have the tanks at 1/2 tank when picked up, not below. Wish I had noticed earlier! Employees are probably siphoning gas for themselves.

LISA A. 
Évaluation :
5

Booked on line and was easy to pick up.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Nathan friendly U-Haul savy young man

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Premières impressions 
Évaluation :
5

Great people!!!

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john E. 
Évaluation :
4

Trucks AC was not working - made the rental very difficult.

Kyle T. 
Évaluation :
2

We returned the truck a day early on Sunday around 3 in the afternoon. The guy said he was busy to just leave the truck with the keys in it. Now we are being charged that we returned it Wednesday. Hope the day I spent trying to get hold of customer service removes the additional 2 day fee. Very disappointing end to a rental that was going ok..

kathleen or Mich R. 
Évaluation :
1

The truck was in terrible condition. It overheated and had no antifreeze in it. The wiper blades were broken and did not work. It was dirty. I will no longer use uhaul. Next time my company needs to rent a truck we will be renting from Penske.

Theodore M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
5

The woman who helped us was great, very efficient, friendly. We would use this location again!

Laura M. 
Évaluation :
4

Adjusted fuel discrepancies but unable to remedie millage over charge of 220 mi told to reach out to manager ... No follow up ... Or return call from drop off sight manager ..

Brad T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Burton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J B. 
Évaluation :
4

The staff was extremely friendly and helpful. Nat, Wilbur, Matt and Dave all assisted me with my first time rental of a very large van and securing a new unit that didn't require climbing stairs. Even solved a billing issue to my complete satisfaction.

Deborah C. 
Évaluation :
3

Answer the phone. Have a better return verification system.

Joseph G. 
Évaluation :
5

Great staff -fast and kind!!! Went out of his way !!

Patricia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosamond M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas C. 
Évaluation :
5

I had wonderful service, The person who was at the desk was kind,friendly and polite. A+ for him.

Joel S. 
Évaluation :
1

I picked up the Uhaul at 10:30am and dropped it off 2 days later at 10:30am and they charged me for 3 days. It was a 2 day rental. No one answers the phone. They are terrible

Hayley D. 
Évaluation :
3

Very convenient. Equipment was clean but old. In adequate repair, but not great. Had issues I the office with the Cc reader. Very unclear how to drop off the vehicle when there is a line to be checked in. Signs or a staff member to assist would have saved me time. Or a handout when the vehicles is picked up.

richard G. 
Évaluation :
4

Folks here are always prompt and friendly

Scott M.  |  Online Move In 
Évaluation :
4

Was unable to reach the facility by phone- 4 attempts over several days. Door code does not currently work, cannot reach anyone to request this be resolved.

Gregory A.  |  Online Move In 
Évaluation :
5

Very convenient and well maintained. Would definitely recommend this place.

dianne a.  |  Expérience générale 
Évaluation :
3

The cost was too high.

John H.  |  Expérience générale 
Évaluation :
5

Everyone there was a pleasure to work with. Always greeted with a smile.

Isabel V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susie J.  |  Expérience générale 
Évaluation :
4

Good experience. Will most likely be moving from another storage unit at a different facility to u-haul storage. Facility could use an elevator/lift/ramp to reach units only accessible by stairs.

Deborah C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAUREEN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra O.  |  Expérience générale 
Évaluation :
5

really helpful, kind and organized !

murat b.  |  Premières impressions 
Évaluation :
5

I was a three locations and all were courteous & helpful!

Clyde L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA RICE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C.  |  Premières impressions 
Évaluation :
5

I will never again store items in an outdoor storage unit after having this experience. Thank you Salisbury,MA Uhaul Storage. - Kristin

KRISTIN P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

betsy m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard l.  |  Expérience générale 
Évaluation :
4

I called regarding my unit and date I was leaving so I wouldn't be charged another month I was told a manager would get back but I never heard from anyone. Overall experience was great.

CRYSTAL G.  |  Expérience générale 
Évaluation :
5

easy check-in... very clean storage areas... very easy to use the facility...

Anton L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G.  |  Expérience générale 
Évaluation :
5

Thank you. I wish price didn't go up.

howard a.  |  Expérience générale 
Évaluation :
2

I would never rent a unit from Uhaul EVER again. It was a nightmare from the start. The only upside was that it was free to keep my stuff there for 6 weeks after arguing with the manager about the rate. Then when the day came to move out they had put a lock on my unit. I had to search for an employee for 20 mins to help me figure out why the lock was there. I will never come back.

ELIZABETH F.  |  Expérience générale 
Évaluation :
5

Please use this place help they gave me is astounding

Anne H.  |  Expérience générale 
Évaluation :
5

When I reserved a unit, the rep didn't actually successfully reserve it, so another unit had to be secured on move day. Other than that everything was smooth, thanks! The three pin pads at the front door of the storage facility look identical and the technology on the digital readout seems half-baked. it shows me my first name and a word or two.

Jonathan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy N.  |  Premières impressions 
Évaluation :
4

The manager Joshua R? Is great and this flows over to this courteous and well trained staff. I had the pleasure of working with Alex, Kid a and I believe Tom. Will gladly recommend this Uhaul. taff -

Cheryll C.  |  Expérience générale 
Évaluation :
5

Amazing

TEDDY L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

darrel s.  |  Premières impressions 
Évaluation :
5

Everyone was so friendly, informational, and helpful. Staff made it easy to rent a truck and get a storage unit. Merci.

Kimberly R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T.  |  Expérience générale 
Évaluation :
5

Facility has NO ELEVATOR- accessing second floor that’s stupidity - carry up flight of stairs -CRAZY

Richard B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Unity O.  |  Expérience générale 
Évaluation :
5

Facility has NO ELEVATOR access to second floor you have to carry your goods up stairs that ridiculous- I was storing office furniture copier etc / initially accepted 2nd floor room - arrived learning NO ELEVATOR- lovely Jennifer had 1st floor vacated that day and switched out - saved the day- no that’s customer service- satisfaction

Richard B.  |  Expérience générale 
Évaluation :
5

Thank you. Helpful courteous and well run.

ANDREA h.  |  Expérience générale 
Évaluation :
5

Lisa on the front desk was great!

Emily L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C.  |  Expérience générale 
Évaluation :
3

Some of the staff are great, others seemed like you were bothering them by coming in. At times you have to wait for someone to be in the office to assist you. Storage room area was extremely clean, and well maintained. Good number of carts available.

Bradford S.  |  Expérience générale 
Évaluation :
5

I was a customer for 12 years and other then having to pay the monthly rent it was a good experience. Thanks for the good service

MARY M.  |  Expérience générale 
Évaluation :
5

Darrel from methuen mass was excellent. He was able to secure me a unit in Salisbury mass with the 1st rental month being free plus a lock. The crew in Salisbury were very friendly and helpful, very down to earth people.

Matthew G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra O.  |  Premières impressions 
Évaluation :
4

Getting in and out of the facility was difficult. The doors were continuously broken. Also the rates continued to have significant increases year after year.

NATHANIEL W.  |  Expérience générale 
Évaluation :
5

I am happy to have U-Haul as my storage unit manager while I am in the process of selling my house. It is reassuring that my belongings are safe and accessible.

Laurie K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikole G.  |  Expérience générale 
Évaluation :
2

We chose Uhaul Storage as the location was convenient for what we were looking for and not for the service or management. Do not waste your time on the website looking for a unit to rent/reserve. The online reservation and email confirmation you receive mean absolutely nothing. If you call them or speak to them in person they will tell you that the units are given out first come first serve at physical check-in and that the reservation you have taken the time to make does not hold a space for you. Moving in itself is stressful enough, but packing all week and moving all day, hours in a truck, and then finding out that the storage size you are requesting is sold out that day is not available when you plan to arrive is just the most unsettling news. Luckily while we were a just a few hours from arriving to the facility they called us back and told us a room had just opened up. There should be a way to be able to reserve ahead of time and pay in advance in order to hold a room for your arrival.

Ava P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN P.  |  Premières impressions 
Évaluation :
4

A lock was supposed to be included in the rental of the storage unit and was supposed to be found just inside the door of the empty unit but there was no lock and when I returned to the office was told that they were out of stock, fortunately we had our own from a previous rental! Otherwise a great rental experience so far. I rented a truck too. Pleasant staff, his name was Matthew. Glad that I walked in to do the rental, I was repeatedly placed on eternal hold when I telephoned to reserve a unit and truck.

WILLIAM M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florence P.  |  Premières impressions 
Évaluation :
1

security key did not work the whole time i rented the unit

Tammy P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIE M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stephen m.  |  Expérience générale 
Évaluation :
2

The front door lock system does not work correctly aren't worth correctly had to constantly go bug them to open the doors bug them to open the doors they should just replace the system consider replaced the system considering their charging almost $200 a month

fred c.  |  Expérience générale 
Évaluation :
3

No one EVER answers the phone, and if they do, they don't know anything and tell you to call someone else! Today I would have had to wait an hour for someone to pick up the phone (automated machine told me). Plus, my "free lock" was NOT placed in my unit like they said they would. We had to leave it unlocked all night!

Diane W.  |  Online Move In 
Évaluation :
5

Staff was super helpful and friendly!!!

CHRISTINE S.  |  Premières impressions 
Évaluation :
3

I can't get into the building! My access code was not recognized

Anthony H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

morgan r.  |  Expérience générale 
Évaluation :
5

I stopped using your storage facility only because the price raises were too frequent. The facility, while mildly understaffed was excellent. I would NOT consider any other facility in the future.

Neil B.  |  Expérience générale 
Évaluation :
4

I know there's a spot on the website that mentions the possibility of getting a multi level unit .. or something like that, but I would perhaps not have rented it if I knew there was not an elevator. It was challenging and time consuming for me to carry things up the stairs without use of a cart, dolly, elevator.

ELLEN L.  |  Expérience générale 
Évaluation :
4

This facility is clean and convenient. The Manager (Adrian) is knowledgeable and the remainder of the staff (Alex) struggle, for example my reserved storage unit wasn't really reserved, and my unused cardboard box return which had been purchased earlier in the day was returned with a receipt, and yet I got a shrug of the shoulders and "something is wrong and we can't give you a return receipt but the money _should_ return to your CC in a few weeks", from the same employee who incorrectly told me my unit was reserved a few weeks ago. A+ would use again, but make sure you talk to Adrian.

Jonathan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N.  |  Expérience générale 
Évaluation :
5

The only thing that surprised me was that after only six months the rate went up.

Thomas G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor v.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY C.  |  Expérience générale 
Évaluation :
5

what more can I say, Adrian is great to work with, alll is well from my end. but being the customer I have been for a very long time I think I should be given 2 free months of storage rental, same as nearby facilities are offering.

Leon F.  |  Premières impressions 
Évaluation :
5

I was in a rush to empty out my storage unit and in doing so I pulled a couch across the floor out to the front door, and I put some scuff marks on the floor, the gentleman working was not very happy with me, but instead of making a big deal about it, he actually offered to help me get my unit empty I’m not sure of his name but a great job to him for his professionalism, thank you again

Michael W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M.  |  Expérience générale 
Évaluation :
4

They seem understaffed, but still tried hard.

Thomas S.  |  Online Move In 
Évaluation :
5

No complaints

BRYAN C.  |  Expérience générale 
Évaluation :
3

Need an elevator or lift for second floor storage units. This is a storage facility not sure why there is no lift

James M.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me was excellent! Attentive, friendly, helpful. Your staff has always been very helpful but this young man, I think his name was Adrian was really great. He is an asset to your business. Thank you Ps. I am so lucky you are close by!

nita l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Princess Tanya N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
1

The storage unit rained dead bugs when I opened it, however, the low rating is because I'm being harassed through texts and emails to rate my experience with uhaul. It makes me want to not use uhaul again. Also, I referred a friend to this uhaul, and they screwed up which size unit she wanted, twice, including making her go to another uhaul for the truck, which made her have to pay for the extra mileage on it.

Martha S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonja f.  |  Expérience générale 
Évaluation :
5

What I enjoy most about this particular Uhaul are the employees. Never has there been a more friendly, understanding, straight down to earth collection of humans beings in one town let alone ONE BUILDING. Thank you all •• JET (Ashley Algren)

Ashley A.  |  Premières impressions 
Évaluation :
5

Staff was super friendly and helpful!

Deborah K.  |  Online Move In 
Évaluation :
5

SINCERELY LOVE EVERY SINGLE EMPLOYEE THANK YOU ALL 🕶

Ashley A.  |  Expérience générale 
Évaluation :
5

Adrian was friendly and professional.

Nikole G.  |  Premières impressions 
Évaluation :
5

The help was amazing! Not to mention it must be the cleanest facility I have ever seen! All around excellent experience.

Tom G.  |  Premières impressions 
Évaluation :
5

Jamie McPherson, Center Storage Manager very courteous and professional.

Lisa D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen S.  |  Premières impressions 
Évaluation :
5

Jamie was amazing! She was super helpful in helping keep our storage unit during a difficult time. She was always polite, passionate and easy to talk with!

kimberly s.  |  Expérience générale 
Évaluation :
5

I would like to single out Jamie McPherson for being very patient with our indecisiveness. Job well done!! 5 Stars for her!!!

Sergio A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan C.  |  Premières impressions 
Évaluation :
5

This is the second time our company needed storage service. Your organization in Salisbury Ma is a well oiled machine. If our future needs require storage services in the future we will return. Thank you to the Salisbury staff.

Jonathan B.  |  Expérience générale 
Évaluation :
5

Jamie was great to work with. Knowledgeable and helpful

stanphe e.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marian L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T.  |  Expérience générale 
Évaluation :
5

The storage manager was very helpful who is a lady but don't remember her name. But when I went to pick up the truck to empty my storage on the 8th the facility assistant manager who was a gentleman he was very very disrespectful. He takes about the lady who helped me on the 6th real bad he said she should have never do what she did also his inter act with me was awful. My card didn't work to get me back and forth get every trip I made. The guy who was doing the vehicle cleaning etc had to help me. The so called assistant manager was so bad I refuse to ask him any more questions. Don't remember his name but in a rating of 1 to 10 I gave him a -50. My service was excellent on Wednesday the 6th but terrible on the 8th Thank you very much.

Godwin W.  |  Expérience générale 
Évaluation :
2

Staff was always friendly and helpful however every time I called or arrived in person at the office I waited at least 20 minutes for assistance. Most employees seemed poorly trained and the facility always seemed understaffed. Storage room itself was secure and clean and never had difficulty accessing it. I only moved out because the rate increases were significant.

Glen B.  |  Expérience générale 
Évaluation :
5

John, the Assistant Manager and Jesse, UBox driver were so HELPFUL and PROFESSIONAL. They both work out of the Salisbury, MA Uhaul office.

diane s.  |  Premières impressions 
Évaluation :
5

The manager is very professional and pleasant to work with. I recommend this Uhaul dealership.

RUDOLF K.  |  Premières impressions 
Évaluation :
5

Jon is amazingly professional even in the face of temporary belligerence, that I may or may not have displayed. Could you please send me an email of my inbox tracking information. I just want to make sure everything is copestetic. Thank you again you guys are the best

Jason A.  |  Expérience générale 
Évaluation :
5

Jamie went above and beyond to help us get this move complete! She was available after hours when needed and very friendly and helpful! Merci.

Jill S.  |  Premières impressions 
Évaluation :
5

Great facility with helpful and friendly staff. Also rented a truck from here when I moved and the process for unit and vehicle rental were smooth and painless. Will definitely be coming back to rent from here next time I move!

Samantha H.  |  Expérience générale 
Évaluation :
5

It was wonderful to have some space during our transition.

WARREN G.  |  Expérience générale 
Évaluation :
4

The price of a 10 x 10 was not suitable to my means in the money I have I did move and I've been with you all for over I think six seven years I just needed a bigger space and Gordon is probably the best guy I know down there two other guys didn't help me at all though that's why I moved I didn't catch their name's.

David M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos q.  |  Premières impressions 
Évaluation :
5

Everyone was more than helpful and took the time to understand our needs. Merci!

Dina M.  |  Premières impressions 
Évaluation :
1

This company doesn't have a clue about anything. Everytime I went there there was always a mess up. They had no clue what they are doing . I got over charged for a unit the first month that was supposed to be free because I rented a truck. Then I was supposed to be on automatic pay that they messed up and made me have a late charges.So all my stuff is out of this terrible place and. I will not be paying this months rent I had the bank stop all charges and changed my account number

Jay E.  |  Expérience générale 
Évaluation :
5

I found movinghelp.com to be difficult to use. The phone number on the website was disconnected. I had to hire an outside moving company to move.

christine r.  |  Expérience générale 
Évaluation :
5

John (I think his name is John) was super helpful. It was an end-of-the-month rental with an on-line reservation and some sort of U-Haul traffic/website mixup but he got me the truck. Not too happy about the website but super happy about Salisbury's efforts to rectify the situation. I'll call direct next time.

William B.  |  Premières impressions 
Évaluation :
5

Storage Manager Jamie McPherson was a pleasure to work with when checking out - she made the process easy. Thanks Jamie!

Paul K.  |  Expérience générale 
Évaluation :
5

Everyone was friendly, helpful and professional. Very happy and impressed with facilities and crew. They are great.

Michael M.  |  Online Move In 
Évaluation :
5

The staff was great, you computer system however is slow.

Philip Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIE D.  |  Premières impressions 
Évaluation :
4

The Staff was always helpful and friendly.

Donna G.  |  Expérience