Nathen was very helpful with the pickup and with assisting me to complete the return at a different location .PETER M.
Customer Reviews for U-Haul Moving & Storage of Salisbury
Pour nous contacter
Salisbury, MA 01952
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Clifford G.
Get rid of the young man who was working this past Sunday. Your entire store smelled like pot and he was completely rude and lazy. The girl at the front desk was helpful and very nice.MARCO P.
Le client n'a pas laissé de commentaire.ELIZABETH C.
Not much. I'm a repeat Customer and the process was very smooth.JOSEPH S.
Le client n'a pas laissé de commentaire.DONALD L.
Location seems to be short staffed, as there were several customers standing around and no employees were in sight.CHRISTOPHER C.
Le client n'a pas laissé de commentaire.PATRICIA K.
Le client n'a pas laissé de commentaire.DARCY H.
The employee that works at night was very rude. This is the second time that has happen to me on the same locationVICTOR C.
It was very difficult and rare that I was able to connect with anyone to discuss status, arrangements for pickup/delivery of the box. I was also very disappointed I wasn't given the option to pick up the ubox myself as I had the necessary trailer hitch and ball to get the ubox from the delivery location. I could have saved $225. It is not likely I'll use Uhaul and it's Ubox again.George D.
Le client n'a pas laissé de commentaire.Scott C. | Premières impressions
Nothing at all. Great customer service, nice guys and a pleasure to work withBradley C.
Le client n'a pas laissé de commentaire.David F.
Third rental in as many weeks-- great crew at this location.David F.
Le client n'a pas laissé de commentaire.KAREN A.
Lisa was great.... very accommodating. I would only recommend that staff wear masks.Thomas F.
Totally satisfied!Emily L.
I will never again store items in an outdoor storage unit after having this experience. Thank you Salisbury,MA Uhaul Storage. - KristinKRISTIN P. | Expérience générale
Not sure about a charge under the CDW coverage ($20). Did not ask for it.GEORGIOS A.
Employee that work in the morning was so unprofessionalVictor C.
You need consistent language for your rental units. The pictures on the wall are labeled â€œVANâ€. The people I'm the store and on the phone use the term â€œCARGO VANâ€ which is not a Van to move furnitureDAVID C.
Le client n'a pas laissé de commentaire.Clark Z.
Le client n'a pas laissé de commentaire.betsy m. | Expérience générale
Le client n'a pas laissé de commentaire.MAUREEN P.
Le client n'a pas laissé de commentaire.EVAN F.
Le client n'a pas laissé de commentaire.DAVID F.
Excellent customer service.JOHN F.
Le client n'a pas laissé de commentaire.ROGER L.
Le client n'a pas laissé de commentaire.richard l. | Expérience générale
Le client n'a pas laissé de commentaire.CHARRIS S.
Le client n'a pas laissé de commentaire.Josh J.
Extremely easy process.Joe D.
Easy, quick and efficient. Nothing to changeBETH G.
Le client n'a pas laissé de commentaire.PETER D.
Everything was great and customer service was excellent.Lewis L.
While this is the handiest location for me, it is the worst and I consistently regret the experience. The service seems unnecessarily slow and serving customers seems low priority. It's simply a horribly managed operation.CLIFFORD G.
Excellent front desk personâ€¦friendly and helpful. Return guy was nice, too.BRUCE P.
Always a pleasure doing business at this location. People are friendly and professional. Equipment is in excellent condition. Prices are fair. What more can you ask.!!sadie S.
Le client n'a pas laissé de commentaire.NICHOLAS F.
I called regarding my unit and date I was leaving so I wouldn't be charged another month I was told a manager would get back but I never heard from anyone. Overall experience was great.CRYSTAL G. | Expérience générale
I would give a better rating but my rating is solely because of Alex Eaton. I've had the non pleasure of dealing with the lackluster lazy and quite franking condescending employee on multiple occasions and he brings the store down. Last August I rented and took the time to make a complaint against the was he treated 9ne of your employees in front of me and nothing ever happened. I know times are tuff an it's hard to find employees but this employee is lazy rude and spends more time on his phone or bossing other's around well he does a whole lot of nothing! On a positive note I was thrilled to see today when I brought the truck back that the older guy with the glasses who is so warm and courteous was still with you.. The gentlemen is a pleasure and always professionalNERINE S.
easy check-in... very clean storage areas... very easy to use the facility...Anton L. | Premières impressions
Excellent team, friendly, professional organized Great ExperienceRichard B.
I thought the 6 x 12 open trailer (the biggest you have) would be the right size for my UTV, but the opening at the ramp is not 6 feet wide - I damaged my UTV trying to get it on and it didn't wok out for meDennis P.
The Ubox experience was terrible. The box was not dropped off to us on the day it should have been. Had to make many calls about getting it picked up when it was supposed to be picked up. (A different location -Bedford NH) ended up helping out, and picking up the box. I spent hours on the phone trying to make sure this delivery went smoothly, which I should not have had to do. The box was then sent to Pensacola FL who was unable to deliver it as promised, so they sent it to Fort Walton Beach, which should have been the original destination. The absolute best part of the experience was Pat from Fort Walton Beach Uhaul, who delivered the box on time, was so accommodating, friendly, and was our best contact with Uhaul. If not for our end experience with him, I would never consider using Ubox again.Julie S.
The young woman at the counter (sorry cannot remember her name, but her daughter's name is River just as I have a daughter named River.) was so very nice and helpful!AMY S.
Le client n'a pas laissé de commentaire.Deb M.
was told you're open till 5:30pm but were open till 7pm that day.ROBIN T.
Le client n'a pas laissé de commentaire.GREGORY R.
Le client n'a pas laissé de commentaire.REBECCA R.
Ask customers if they would be interested in towing a trailer if they say no never text or email about towing a trailer the excessive request are very annoying!JOHN B.
Perfect experience â€¼ï¸JANET K.
Can't complain.Susan L.
Have people on the phone that know what's available the first timePAUL B.
Le client n'a pas laissé de commentaire.COLIN M.
Le client n'a pas laissé de commentaire.CHRISTOPHER P.
Le client n'a pas laissé de commentaire.ROBERT A.
Le client n'a pas laissé de commentaire.DRAGAN G.
I rented a truck and trailer, it's obvious that he needs to be hooked up but when I arrived normally was not hooked up and ready it snow the night before and the vehicle wasn't cleaned off so I had to do that by hand. Not such a big deal but when the customer service is lacking it gets a little annoying. I can go to any other U-Haul that's around me this one is just convenient but if I reserve online, put in my credit card and then check in online ahead of time it would make more sense that everything is ready when I arrive so they don't have to go through the whole process and weight againChris E.
The only issue I had with U-Haul is that, NOT one person warned me that the trailer was not a good "fit" for my vehicle to tow! No one, not even customer service at the 1-800-Go-Uhaul advised me on what trailer size would be best suited for my vehicle...so I'm pretty upset with that..other than that, the customer service people at the Salisbury location were courteousJOSIE M.
Le client n'a pas laissé de commentaire.Matthew G. | Expérience générale
Thank you. I wish price didn't go up.howard a. | Expérience générale
I would never rent a unit from Uhaul EVER again. It was a nightmare from the start. The only upside was that it was free to keep my stuff there for 6 weeks after arguing with the manager about the rate. Then when the day came to move out they had put a lock on my unit. I had to search for an employee for 20 mins to help me figure out why the lock was there. I will never come back.ELIZABETH F. | Expérience générale
Please use this place help they gave me is astoundingAnne H. | Expérience générale
All good hereGary G.
this was my 2nd time renting from the location. 1st experience was fine. the 2nd rental/van was was dirty on the inside and outside. all 4 tires were covered in mud. inside, there was white animal hair on the seats, food or something on the steering wheel, something spilled across the passenger seat. lastly, the interior reeked of men's cologne. it was mild at first, but after 30 minutes of driving w/ the windows open, i could feel my nostrils burning. i'm not exaggerating. it was awful, but it was too late in the day to turn around; i had to be at my destination first-thing Friday morning.MATHEWJOHN D.
Le client n'a pas laissé de commentaire.THOMAS D.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.DONALD R.
Excellent experience all around..RONALD C.
Le client n'a pas laissé de commentaire.KAREN C.
Le client n'a pas laissé de commentaire.phillip C.
Le client n'a pas laissé de commentaire.PETER S.
Clean the store. Looks like a bomb went off.MATTHEW K.
When I reserved a unit, the rep didn't actually successfully reserve it, so another unit had to be secured on move day. Other than that everything was smooth, thanks! The three pin pads at the front door of the storage facility look identical and the technology on the digital readout seems half-baked. it shows me my first name and a word or two.Jonathan R. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan R.
Check in was easy and staff members were friendly.RICHARD F.
My truck was old and crappy and I paid 100 for it. Also no options other than a 10ft or 15ft truck.JARED R.
Le client n'a pas laissé de commentaire.SCOTT S.
Le client n'a pas laissé de commentaire.MICHAEL C.
the van did have a smell. I suggest a a bit better cleaningFRANCIS B.
Le client n'a pas laissé de commentaire.JEFFREY M.
Le client n'a pas laissé de commentaire.TIMOTHY G.
Le client n'a pas laissé de commentaire.KENNETH D.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.Tara S.
The location was great but it was over an hour from my loading site.Jason B.
Le client n'a pas laissé de commentaire.Allan W.
3rd time renting a 6x12 trailer in last two months the Salisbury location is a great place to rent fromWALTER L.
The person completing the rental engaged for 15 minutes with a customer about the ins and outs of Everett football with three customers including myself, waiting. Returning the vehicle I complained that I refueled the truck with 5 gallon after driving 30 miles with a practical empty truck. The attendant who processed the return assured me that 6miles/gallon is normal for a Silverado in city driving. I drove from Salisbury to Ipswich on 1A vv, hardly city driving. The fuel gauge showed full on departure and after refueling. I won't use this Uhaul location again.HENDRIK T.
Le client n'a pas laissé de commentaire.WILLIAM JOSEPH S.
Great experience , outstanding serviceJOHN K.
Better explanation of prices and fees.JOSE F.
Le client n'a pas laissé de commentaire.WILLIAM F.
For Self check-in, U-haul should think about per-warning or providing customers with a detailed 'PRINTABLE' instruction process 'Before' they opt for this method. It is not yet user friendly, although a great service to have, and reps were just a phone call away which made this process successful. GREAT Support System there! THANKS.MIA C.
Le client n'a pas laissé de commentaire.GARY G.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.EDSON C.
Windshield needed a good cleaning but otherwise all good.DANIEL P.
Truck I rented was a bit old. Lisa at the front desk was very friendly and helpful.LAURA W.
Le client n'a pas laissé de commentaire.Robert M.
Alex was helpfulBERNARD D.
Le client n'a pas laissé de commentaire.KATHY S.
Le client n'a pas laissé de commentaire.CRAIG F.
Le client n'a pas laissé de commentaire.Troy N. | Premières impressions
The truck needs to have right rear tire looked at the tire needed air and indicator light wouldn't shut offCYNTHIA R.
The manager Joshua R? Is great and this flows over to this courteous and well trained staff. I had the pleasure of working with Alex, Kid a and I believe Tom. Will gladly recommend this Uhaul. taff -Cheryll C. | Expérience générale
AmazingTEDDY L. | Premières impressions
I have frequented your facility a lot during the last couple of weeks as I prepared for my move and subsequent storage of items. I have to tell you (I hope the owners see this) that the customer service for each of my exchanges has been impeccable. From the greeting to the goodbye the staff has been professional, friendly, helpful. Consider yourself lucky in this environment where employees are hard to find, you have hit the jackpot! Congratulations to you and your team.ISABEL V.
Le client n'a pas laissé de commentaire.darrel s. | Premières impressions
Le client n'a pas laissé de commentaire.TEDDY L.
Le client n'a pas laissé de commentaire.ROBERT M.
Terrible experience and this location is consistently terrible at customer service.DANIEL B.
Everyone was so friendly, informational, and helpful. Staff made it easy to rent a truck and get a storage unit. Merci.Kimberly R. | Premières impressions
Facility has NO ELEVATOR- accessing second floor that’s stupidity - carry up flight of stairs -CRAZYRichard B. | Premières impressions
Lisa on the front desk was great!Emily L. | Premières impressions
Darrel from methuen mass was excellent. He was able to secure me a unit in Salisbury mass with the 1st rental month being free plus a lock. The crew in Salisbury were very friendly and helpful, very down to earth people.Matthew G. | Premières impressions
Le client n'a pas laissé de commentaire.Sandra O. | Premières impressions
I am happy to have U-Haul as my storage unit manager while I am in the process of selling my house. It is reassuring that my belongings are safe and accessible.Laurie K. | Premières impressions
We chose Uhaul Storage as the location was convenient for what we were looking for and not for the service or management. Do not waste your time on the website looking for a unit to rent/reserve. The online reservation and email confirmation you receive mean absolutely nothing. If you call them or speak to them in person they will tell you that the units are given out first come first serve at physical check-in and that the reservation you have taken the time to make does not hold a space for you. Moving in itself is stressful enough, but packing all week and moving all day, hours in a truck, and then finding out that the storage size you are requesting is sold out that day is not available when you plan to arrive is just the most unsettling news. Luckily while we were a just a few hours from arriving to the facility they called us back and told us a room had just opened up. There should be a way to be able to reserve ahead of time and pay in advance in order to hold a room for your arrival.Ava P. | Premières impressions
Le client n'a pas laissé de commentaire.Emily L. | Premières impressions
Le client n'a pas laissé de commentaire.KRISTIN P. | Premières impressions
A lock was supposed to be included in the rental of the storage unit and was supposed to be found just inside the door of the empty unit but there was no lock and when I returned to the office was told that they were out of stock, fortunately we had our own from a previous rental! Otherwise a great rental experience so far. I rented a truck too. Pleasant staff, his name was Matthew. Glad that I walked in to do the rental, I was repeatedly placed on eternal hold when I telephoned to reserve a unit and truck.WILLIAM M. | Premières impressions
Le client n'a pas laissé de commentaire.Florence P. | Premières impressions
No one EVER answers the phone, and if they do, they don't know anything and tell you to call someone else! Today I would have had to wait an hour for someone to pick up the phone (automated machine told me). Plus, my "free lock" was NOT placed in my unit like they said they would. We had to leave it unlocked all night!Diane W. | Online Move In
Staff was super helpful and friendly!!!CHRISTINE S. | Premières impressions
I can't get into the building! My access code was not recognizedAnthony H. | Online Move In
Le client n'a pas laissé de commentaire.SCOTT C. | Premières impressions
This facility is clean and convenient. The Manager (Adrian) is knowledgeable and the remainder of the staff (Alex) struggle, for example my reserved storage unit wasn't really reserved, and my unused cardboard box return which had been purchased earlier in the day was returned with a receipt, and yet I got a shrug of the shoulders and "something is wrong and we can't give you a return receipt but the money _should_ return to your CC in a few weeks", from the same employee who incorrectly told me my unit was reserved a few weeks ago. A+ would use again, but make sure you talk to Adrian.Jonathan R. | Premières impressions
Le client n'a pas laissé de commentaire.Kelley G. | Premières impressions
what more can I say, Adrian is great to work with, alll is well from my end. but being the customer I have been for a very long time I think I should be given 2 free months of storage rental, same as nearby facilities are offering.Leon F. | Premières impressions
They seem understaffed, but still tried hard.Thomas S. | Online Move In
Need an elevator or lift for second floor storage units. This is a storage facility not sure why there is no liftJames M. | Premières impressions
Le client n'a pas laissé de commentaire.Denise B. | Premières impressions
What I enjoy most about this particular Uhaul are the employees. Never has there been a more friendly, understanding, straight down to earth collection of humans beings in one town let alone ONE BUILDING. Thank you all •• JET (Ashley Algren)Ashley A. | Premières impressions
Staff was super friendly and helpful!Deborah K. | Online Move In
The help was amazing! Not to mention it must be the cleanest facility I have ever seen! All around excellent experience.Tom G. | Premières impressions
Jamie McPherson, Center Storage Manager very courteous and professional.Lisa D. | Premières impressions
Le client n'a pas laissé de commentaire.allen S. | Premières impressions
Le client n'a pas laissé de commentaire.Alan C. | Premières impressions
Le client n'a pas laissé de commentaire.carlos q. | Premières impressions
Everyone was friendly, helpful and professional. Very happy and impressed with facilities and crew. They are great.Michael M. | Online Move In
The staff was great, you computer system however is slow.Philip Z. | Online Move In
Le client n'a pas laissé de commentaire.Tammy D. | Premières impressions
Le client n'a pas laissé de commentaire.Jami Z. | Premières impressions
I have a Uhaul account and another locker in use. I was simply opening a 2nd locker and the number of questions and requests for 2 back up names and numbers at different addresses to mine seemed very odd. It took a lot longer to open the 2nd locker than I would have expectedkevin m. | Premières impressions
My card had trouble working. It was hard to get in the door. That was the only glitch. Hopefully that will be resolved.Erica N. | Premières impressions
I found everything to be very professional I look forward 2 using the facilities to store my belongingsTeri D. | Premières impressions
Everyone was wonderfulBetsy M. | Premières impressions
Excellent help with everything.Stephen C. | Premières impressions
Great manager helpful/friendly Glad I rented at this locationMichael S. | Premières impressions
Kris was so efficient and friendly and helpful Could not have asked for better serviceSusan G. | Premières impressions
Kris and Linda were GREAT!!! So glad I chose U Haul in Salisbury Massachusettshoward a. | Premières impressions
Once you are serviced, the employees help as much as I asked. Sometimes it takes a 20 min wait before you get service. Need patience....Cindy W. | Premières impressions
Easy process,explained in detailBarbara W. | Premières impressions
I was disappointed that no trailer hitch balls were available that matched the hitch on the trailer. Other sizes were available. I had to go to Home Depot for the correct one.Jonathan N. | Expérience générale
Everything was simple, well explained and timely.Emma D. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!