Customer Reviews for U-Haul Moving & Storage of Savannah

Évaluation :

2

Terrible experience. The 26ft van that we booked 2+ weeks prior to our pick up date was cancelled/unavailable on the day we booked it, with no warning and no alternative vehicle option. Over 1,5hrs spent on the phone waiting to speak to customer service, we eventually went back to the location and collected a trailer. Why was this not offered as an alternative when the van was no longer available?? Our pick up time was 9am, but we didn't get the trailer until approx. 12,3pm We were due to be moving house and this delay caused a lot of stress and inconvenience, we lost the whole morning trying to sort out the issue.

Évaluation :

3

Getting into the location was difficult, but the staff experience was good.

Évaluation :

5

Steve was great. Efficient and personable. I'd definitely recommend this location.

Évaluation :

1

They charged me twice for the pulley

Évaluation :

5

Uhaul is sufficient, friendly. They help me with completing the contract as well as understanding it.

Évaluation :

1

I was told that I didn't need to pick up a return location in port wentworth I did a drop off location about 18 miles away from the pick up location and paid about $70 more for the convenience I tried to drop off that night and they put Savannah the same city I got it from. I called the store to get the issue fixed and was passed around and put on hold it took me over 3 hrs to fix there mistake I called customer service who told me the store manager would contact me and she never did. I spent extra money and did not get the convenience I paid for.

Évaluation :

5

Thanks for the help, guys!!!

Évaluation :

1

We showed up at 8 am (for an 8 am reservation) and the pickup truck wasn't ready. We had to wait 45 minutes. While we were waiting UHaul called us (from the same location) to tell us we were late even though we were at their location. Ridiculous.

Évaluation :

1

Location double-billed me for my move.

Évaluation :

5

Nothing front desk worker was awrsome!

Évaluation :

5

Rien

Évaluation :

5

Thank for taking care of my n

Évaluation :

5

Great Service !!

Évaluation :

5

This was a great experience. The people who helped me check in and check out were very professional and courteous. Equipment was clean and ready to go.

Évaluation :

3

Reservations were for auto transport and truck. Truck was picked up at different location but location provided auto transport.

Évaluation :

2

The reservation process was efficient and the CSR was friendly and thorough. Stephanie did a very good job of getting me set-up. The staff at the pick-up/return location was helpful, friendly and polite. The facility needs to be improved. The exterior is dirty and in disrepair while the interior is dirty and not well organized.

Évaluation :

3

The truck was smashed in front. Headlight out. Check in was long and so was check out.

Évaluation :

5

Excellent customer service! Vehicle was waiting for us.

Évaluation :

4

The person that helped me was great. My concern was she was working all by herself, doing an excellent job. But she was overwhelmed by the number of customers. You need to hire more staff.

Évaluation :

5

The staff all the way around were very professional and extremely polite. From the reservation, picking up the truck to the return. Very good experience at this location. Thanks to all of them.

Évaluation :

5

Nothing to improve!

Évaluation :

5

Trust.

Évaluation :

5

Very helpful and knowledgeable about equipment and paperwork

Évaluation :

5

I appreciate this team's hustle and diligence. We had rented from a different location once and it was absolutely terrible. Our experiences at the Abercorn Uhaul have been great! We appreciate the ease of reserving equipment, the check-out process in person, the equipment installation, and the drop-off efficiency. We will continue to patronize this location because we are confident that they value our time and patronage. Thanks!!

Évaluation :

1

I had reservations and when I got to the pickup location they did not have the equipment I reserved. I waisted 2 hours finding the equipment I needed. No one even act like they were concerned.

Évaluation :

5

The area on Abercorn Street is really congested is not user-friendly as far as parking! Expansion is needed! I appreciated doing business with U-Haul!! Thank you Diana

Évaluation :

1

Better training and customer service

Évaluation :

5

The service was quick and easy. The representative was very professional, courteous, and know how work and interacting with customers and very helpful assisting them in whatever the problems are. I highly recommend her. I gave her 10⭐

Évaluation :

3

I checked out online. When I looked for the key drop box it was a slot in the front door which was open with no receptacle for a key. I gave the key to the U-Haul employee at the counter. The next morning I received a phone message asking where I had left the key!

Évaluation :

5

In and out with no problems. Beautiful!

Évaluation :

5

there were no problems except the trailer was dirty, it had not been swept

Évaluation :

5

Staff was very helpful and polite. This is the only location I will use in Savannah!

Évaluation :

5

The location on abercorn was great, however the location on ogeechee was absolute garbage. I reserved a truck for two days several weeks before hand. When I arrived they informed that I could only have the truck for one day. They did not apologize or seem to care at all, they're computer system didn't work as well. Why was a reservation for two days accepted if I could only have the truck for one day? And why be so rude about it? I was counting on this truck to move during the two days I had off work, and of it wasn't for the uhaul on abercorn street I would have been screwed. So thanks to abercorn for a job well done. And thanks to ogeechee for making my life harder than it needed to be.

Évaluation :

4

Would have received 5 stars, but the access road has a large pot hole that could swallow a trailer.

Évaluation :

5

This is our go-to location in Savannah. Steve at this Abercorn Street location is super professional and vey helpful. He and his team make everything so easy and stress free!

Évaluation :

5

I've been renting from this location every weekend since March and have never been disappointed. The staff is very friendly and professional each and every visit. I would definitely recommend this location for your rental needs.

Évaluation :

5

When fully loaded I noticed that the air in the trailer tires was a bit low. I check and they were at 33 psi cold. The rating for the tires are 50 psi cold I found an air supply location and increased inflation in the tires to 45 psi which looked much better for the loaded trailer. The trailer performed well during the trip.

Évaluation :

4

I Really appreciated the warm and pleasant professionalism of the staff..Very knowledgeable, helpful, courteous and expedient in customer service. I especially like as Soon as I walked in the door (on different days) I/All customers are greeted with a Immediate"Good Morning". I Most Definitely will recommend this store and will be back when I am in need of the services provided. Kudos to the Team!!

Évaluation :

3

They were slow and bouncing all over customer service was not good

Évaluation :

2

There were not enough employees and the employees did not seem motivated to help the customers. One employee was behind the counter marking papers with a highlighter and smirking at the long line of customers.

Évaluation :

3

Did not have the equipment I had reserved. Did not have the appliance dolly which ended up making it impossible to do what I needed to do. Was disappointed in my experience

Évaluation :

5

Other than being very busy at times an easy place to pickup and drop equipment.

Évaluation :

5

Customer service is fantastic

Évaluation :

5

Can't remember clerks name but she was amazing and very professional. Kudos to her she is a good face for UHAUL

Évaluation :

4

Customer service could have been better!

Évaluation :

5

Excellent service à la clientèle. Fast. Safe and effective. In and out. Used the online check in and was super fast. Staff members very helpful and kind. Best uhaul location for sure in savannah.

Évaluation :

5

An overall pleasant experience Thank you. M. Bazile

Évaluation :

1

Staff and manager were unpleasant. I was schedule to pick up an dolly but one wasn't available the staff told me I could drive around to other locations and try to find one. When I ask will the extra mileage be covered I couldn't get a straight answer for anyone at the store

Évaluation :

3

Had a fine experience but the guy who I returned the trailer to never checked it back in and, 5 days later, I received a notification that I was late and to call the store before the recovery process began. The agent I spoke to on the phone handled the situation and thankfully found the trailer in the parking lot.

Évaluation :

3

The truck I rented was a non smoking vehicle but it reaked of cigarette smoke.

Évaluation :

5

Great service all around. Fast and efficient

Évaluation :

5

Good customer service and vehicle was cleaned and well maintenanced.

Évaluation :

5

Everybody was very nice and helpful

Évaluation :

5

I had no problems at all everything was kept where I put it there were no roaches no rats no critters crawling around my stuff was just like I put it in there I didn't bring home anything that I didn't put in there I'm grateful for that but no the people are great friendly you got a question to answer you immediately very helpful yes I would use them again if I needed storage again.

Évaluation :

5

The location was great the whole team took care of us. From the staff all the way up to the manager Chris. He was very professional and helpful with our move.

Évaluation :

5

Great people to deal with

Évaluation :

5

Very helpful

Évaluation :

5

Thanks for your help

Évaluation :

5

Customer since was excellent and helped me with everything I needed and more thank you!

Évaluation :

4

I would only not recommend the storage units because of the prices. And the units were not lit at all. Other than that, this was a helpful experience.

Évaluation :

5

Lakia and her team are top notch. So friendly and accommodating. Always a pleasure to deal with!

Évaluation :

5

I had a lot of issues going on they took their time they work with me we got it right I appreciate it thank you Chris five stars

Évaluation :

5

just awsome

Évaluation :

2

Moved to another location after an issue with autopay and late fees. Customer Service is not a priority with management.

Évaluation :

1

Things had been fine, or so we thought, until we returned to clean out our unit #221 on 10/11/21. We opened the door and discovered water damage in the unit and a large box of personal clothing was damaged from laying in the water for who knows how long. I took pictures of the unit and there was white duct tape over this area, so that tells me there most likely had been water leaking previously, yet U-Haul rents the unit again w/o repairing the leak issue (taping it is like only putting a bandaid on it). We did not purchase insurance on this unit, didn't believe we needed to, if you take proper care of your facility. Obviously you don't and I expect to be properly compensated for the cleaning of the clothes with hopes of getting the musty/moldy smell out. I expect to be notified from U-Haul within the next couple days- if not, I will be following up myself.

Évaluation :

3

Vehicle was dirty when issued. However, vehicle made the trip.

Évaluation :

1

I need someone from corporate to contact me ASAP. My unit was auctioned off and I was given the incorrect date. My brother who passed away three years ago had all of his items there and it was auctioned off at $163.00. I am really heart broken and have not been showed any form of sympathy. Nor have I been contacted by the General Manager Chris Spears. Lakia has been an angel in trying to assist me but I still do not understand why I was given the incorrect date for such a time sensitive matter.

Évaluation :

5

The general manager Chris was quite helpful getting me into a storage unit. The attendant to check the trailer in was quick and friendly.

Évaluation :

4

Always friendly, always professional.

Évaluation :

5

I was pleasantly surprised at the security and how clean it was. I just wish it was closer to my work.

Évaluation :

5

N/a

Évaluation :

5

Lakia and Ralph were exceptional!

Évaluation :

5

Everyone was more than helpful and went above and beyond to help my Mom and I

Évaluation :

5

Staff were exceptionally friendly and helpful. Storage containers were just big metal boxes as expected so what can you really say about that? I would def rent here again.

Évaluation :

3

Staff was overworked and needed help. Not enough employees scheduled causing VERY LONG wait time.

Évaluation :

3

The store hours could have been a little better since I was coming from out of town. Always ensure that the time on the website and the store are the same so that will help with a lot of confusion.

Évaluation :

5

I did not have a problem with the staff but unit rained in on some of my things

Évaluation :

3

You could never speak to an associate. The customer service is at an all time low.

Évaluation :

5

The manager of the facility was excellent. She was able to multi-task while seeing to every's customer's needs by herself. I was very impressed by her professionalism and courteously in dealing with customers. Exceptional Abilities.

Évaluation :

3

Don't expect for one person to give you their undivided attention. Expect them to ask the same questions repeatedly after giving them the same answers. It's like you're talking to a brick wall. Their attention spans are all over the place. Pay attention to the customer in front of you.

Évaluation :

5

Lakia Williams and her staff are great to work with

Évaluation :

1

I have pictures of the unit ceiling falling in and mold everywhere from the hot and cold weather causing moisture in a closed in unit. The weeds from outside began growing on the inside through the back of the storage unit. I had rat feces everywhere. I tried to donate much as I could of furniture items to Goodwill. I refused to take any of it into my brand new home. Everything else was packed and tossed in the trash. I can't believe I was paying for almost 4 years to throw everything away. It was horrible. The Uhaul truck was the only thing that was great. It didn't breakdown this time on me. I wish I could submit these pictures to show other customers. I paid on the 30th of every month which included late fees since my unit was due on the 12th of every month. I paid for Uhaul to deliver horrible services every month to me. I recommend Uhaul to upgrade the whole structure and treat customers items as they would treat their own.

Évaluation :

5

Excellent customer service

Évaluation :

1

I was offered a month storage for free with my one way truck rental. I accepted the offer, completed the online move in process at which point I was informed everything was all set to move in. I even called the facility to ensure that if I were not available to move into the unit that my representative could do so if I had completed the online process. I work as a front line healthcare provider and had to work so asked my wife to move the contents into the unit. I gave her all the details to do so, including a screen shot of my confirmation. At the facility, the buildings were very poorly marked and when she asked the employee where the unit was, she was informed that the employee could not give her any information because the unit was not in her name. When my wife finally located the unit, with no help from staff, the codes we were given for access did not work. As I was trying to care for my patients, I was also having to try to handle this chaos over the phone with my wife. Finally, my wife forced to go back to the employee and demand assistance to access the unit. Ultimately, locating and accessing the unit took twice as long as actually moving in the contents. As an extra bonus, to complete the online move in process to the unit, I had to pay 99,95 even though it was supposed to be free for month. I called the location 3/25/2021 to request a refund of the 99.95. The automated system informed me it would be a 20 minute wait for a representative. After nearly 39 minutes someone came on the line. I explained the pricing issue and was told that someone from that location would call me that day. Needless to say, it is 3/29/2021 and I have still not received a call. I am currently waiting on the phone (23 minutes so far) to try to get this resolved. I am EXTREMELY disappointed and frustrated with the entire process and would appreciate contact from someone who can help me. You guys make a point to mention on the automated phone system that calls are recorded to help keep your promises made to your customers. I would like to see proof of that.

Évaluation :

1

Uhaul trailer stolen, Uhaul no communication, continued to charge daily rate even though reported stolen and I had trailer insurance. To date, had to cancel card, they took over $200 unauthorized and refused to discuss or return telephone calls.

Évaluation :

5

I had a person to quote Catherine storage rate to as first month free and 100 dollars a month. When I found out later it was not quoted correctly. The manager adjusted the late charge and the first months rent. She could not change the rate but I appreciated her trying.

Évaluation :

5

Thanks for all your help. Randy

Évaluation :

4

The people where very friendly and nice. Very helpful with the moving

Évaluation :

1

Bedbugs on uhaul truck and unit that got into my brand new furniture and our home on base causing us to throw out all our furniture . Staff had I don't care attitude and told my husband they didn't have bedbugs. I am in the military and I trusted Putting my stuff in a storage and I trusted using you guys tricks to transfer my stuff without any issues. Very disappointed and have gotten military Lawyers involved. The way I and my husband were treated were very rude. I will make sure no other military personnel goes to this uhaul 0

Évaluation :

5

I will 100 % recommend this place. Really friendly staff that hustled to take care of all of our needs!

Évaluation :

5

Good customer service and very helpful staff

Évaluation :

5

Storage unit was a great size and very accurate to the description. When I opened the door to the unit, it didn't seem like it was as hot in there as I thought it would be being mid-August in Savannah.

Évaluation :

5

bon

Évaluation :

3

The storage unit floor was wet. Difficulties get the purchased lock on. Spoke to someone about getting the holes on the door aligned. Did not get the reserved truck, but accepted the one available.

Évaluation :

5

Had a great experience, everyone was very cooperative and nice. I would use them again and would recommend them to everybody.

Évaluation :

5

Lakia and her team were so friendly, helpful, and knowledgeable!

Évaluation :

1

Unprofessional manager provoked an argument and ultimately called the police after she made a threat to me, the customer. After renting a truck in another state, traveling for 2 days, and arriving expecting to check in with 0 issues this was the last thing that need to happen. U-Haul's system messed up my storage reservation and instead of leading with an explanation, she lead with attitude that was met with attitude. Aside from that, the other staff was super professional, especially Travis, who was actually able to articulate professionally all details about my unit check in process..

Évaluation :

3

We had roaches in some of the boxes after storing them. It was disgusting. They were huge.

Évaluation :

5

Everyone is always friendly and helpful.

Évaluation :

1

Worst experience I've ever had. NEVER coming here again for a storage unit.

Évaluation :

4

Convenient location. Friendly and helpful staff. My storage unit was in location subject to water run off from rain and muddy in front when it rained. Unit also leaked during rain and some of my items received minor moisture damage.

Évaluation :

5

Very nice people and place

Évaluation :

3

Staff was Friendly but upon moving things out of unit, I talked to them twice at front desk to check out and inform them everything was out of unit and we no long needed it. I was told "you're good to go" - they didn't get on computer and even look at my account to close out. The next week, I had a bill for the next month because they didn't close me out! I spent half hr with customer service online having them do it

Évaluation :

5

very helpfull and friendly staff. I really appreciate that i could recieve all of my packages there and they would often call or text me that a package had arrived.

Évaluation :

5

I really appreciate your service.

Évaluation :

5

Thanks for your assistance.

Évaluation :

5

Very helpful!!

Évaluation :

5

You all are such a blessing!

Évaluation :

5

They where great to work with and very helpful.