Customer Reviews for U-Haul Moving & Storage of Savannah

7 035 évaluations

8810 Abercorn St   Savannah, GA 31406
(In between Pepboys and Jalapenos)

(912) 927-6550

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(912) 927-6550

8810 Abercorn St
Savannah, GA 31406
(In between Pepboys and Jalapenos)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

When fully loaded I noticed that the air in the trailer tires was a bit low. I check and they were at 33 psi cold. The rating for the tires are 50 psi cold I found an air supply location and increased inflation in the tires to 45 psi which looked much better for the loaded trailer. The trailer performed well during the trip.

Brian E. 
Évaluation :
4

I Really appreciated the warm and pleasant professionalism of the staff..Very knowledgeable, helpful, courteous and expedient in customer service. I especially like as Soon as I walked in the door (on different days) I/All customers are greeted with a Immediate"Good Morning". I Most Definitely will recommend this store and will be back when I am in need of the services provided. Kudos to the Team!!

Carmen W. 
Évaluation :
3

They were slow and bouncing all over customer service was not good

scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystel T. 
Évaluation :
2

There were not enough employees and the employees did not seem motivated to help the customers. One employee was behind the counter marking papers with a highlighter and smirking at the long line of customers.

BRANDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
3

Did not have the equipment I had reserved. Did not have the appliance dolly which ended up making it impossible to do what I needed to do. Was disappointed in my experience

Catharine C. 
Évaluation :
5

Other than being very busy at times an easy place to pickup and drop equipment.

Stewart M. 
Évaluation :
5

Customer service is fantastic

Lindsey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
5

Can't remember clerks name but she was amazing and very professional. Kudos to her she is a good face for UHAUL

Shanay D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlynn B. 
Évaluation :
4

Customer service could have been better!

DAPHNE W. 
Évaluation :
5

Excellent service à la clientèle. Fast. Safe and effective. In and out. Used the online check in and was super fast. Staff members very helpful and kind. Best uhaul location for sure in savannah.

Randy A P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Evelyn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommie K. 
Évaluation :
5

An overall pleasant experience Thank you. M. Bazile

mike B. 
Évaluation :
1

Staff and manager were unpleasant. I was schedule to pick up an dolly but one wasn't available the staff told me I could drive around to other locations and try to find one. When I ask will the extra mileage be covered I couldn't get a straight answer for anyone at the store

Katrina C. 
Évaluation :
3

Had a fine experience but the guy who I returned the trailer to never checked it back in and, 5 days later, I received a notification that I was late and to call the store before the recovery process began. The agent I spoke to on the phone handled the situation and thankfully found the trailer in the parking lot.

Nicholas B. 
Évaluation :
3

The truck I rented was a non smoking vehicle but it reaked of cigarette smoke.

troy S. 
Évaluation :
5

Great service all around. Fast and efficient

Philip S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM O. 
Évaluation :
5

Good customer service and vehicle was cleaned and well maintenanced.

jewel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy F. 
Évaluation :
5

The staff at this location were all extremely helpful and kind. They were overwhelmingly busy both when I picked up and dropped off the trailer; however that did not negatively impact the way they handled myself, as well as all of the other customers in the store. I was very impressed with the professionalism of the staff at this location.

Nicole D. 
Évaluation :
5

Don't change anything. Keep up the good work. Customer Satisfaction, Team Players working together towards a common gold. 100 % customer Satisfaction. Customers keep coming back to U-Haul. I commend UHAUL@8810 Abercorn Street because the Staff there treat each customer with courtesy, professionalism and respect. Staff always addresses each customers questions and concerns in a very clear and detailed manner. Thank You U-Haul. 5 ⭐⭐⭐⭐⭐.

Zoraida R. 
Évaluation :
5

Uhaul always comes through for me. They are tfw best!

Iona D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sarah W. 
Évaluation :
5

The staff was very helpful

Patricia W. 
Évaluation :
5

I didn't understand how to check in for my rental ahead of time. It would be nice to have that paperwork more streamlined. That said, the person who helped me was very kind. And the van was in great shape. Merci.

SANDY L. 
Évaluation :
5

Excellent Customer Service by the Assistant Manager and other women that waited on me.

Glenn G. 
Évaluation :
2

It wasn't the “renting” location or personnel that was disappointing it was UHaul. I reserved a van 3 weeks ahead of use. Received an email confirmation of the reservation, called ahead one week in advance to confirm the reservation then showed up to learn they don't rent on Saturdays. Was relocated to the Abercorn site and they “worked out” a truck for me. Some other customer got relocated to another site due to this though so sure they weren't happy.

Jackie J. 
Évaluation :
5

Staff was so helpful and gladly changed my reservation from a van to a truck. Many thanks.

Steve L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha W. 
Évaluation :
3

Up to date vehicles

Kenneth J. 
Évaluation :
5

The young lady that helped me was very courteous and personable. My day started out rough because my reservation changes to a different location but I did not get the text telling me that.

Matthew P. 
Évaluation :
4

The young lady who waited on me was absolutely  fantastic. And when I returned the truck the person who came out to meet me was polite and very helpful and respectful. Thank you for them

Patricia W. 
Évaluation :
5

GREAT PROFESSIONALS!!!!!!!!!!!!!!!!

Corey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
3

First iff the internet was down so trying to check was a hassle. There was only one clerk at first. She was very nice and apologetic about the wait time. The truck we needed was not available( lost key) We were given an upgrade, which we didn't need, there was no other truck available. We have used this location before and it was great. Guess today was just a rough day

Frederick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn E. 
Évaluation :
5

Y'all did just fine! Very quick and easy return. Thanks

Maria J. 
Évaluation :
5

Drop off was easy and quick. A little concern that we did not get a receipt directly but had to wait for an email

phillip H. 
Évaluation :
5

Continue with the good work, smiles and sharing tips.

FRIDAH K. 
Évaluation :
4

While this location was helpful the skidaway location refused to rent me a van without a local license and caused a lot of wasted time and money for me when I had to go to this location. I was not alerted to the other property's policy ahead of time and it proved to be very inconvenient and costly for me

Marcene F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louise G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique J. 
Évaluation :
5

Everything was great

jean marie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken W. 
Évaluation :
5

Very quick puck up and return. Very nice employees.

Ronald S. 
Évaluation :
5

Have it where the drop off key location is not a sticker on the window next to all of the other propaganda when the website shows an actual drop off box. I was told the location was on the building and didn't see it after two trips around the building.

Darrell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Nothing. Folks were great, service was great and so was the van.

steven W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

geneva V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melvin B. 
Évaluation :
5

s/o

William G. 
Évaluation :
5

Workers were very nice and professional

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris W. 
Évaluation :
5

Check in was very slow due to the counter being very busy. Drop off was very fast.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
3

I told them I needed a uhaul for 3 to 4 days and they threatened me with extra fees because they booked the vehicle I had paid for and was using. Their irresponsible and childish behavior threatening me with fees because they chose to sell time to a vehicle that was not in their possession. And was told to them may be needed extra days. I will never ever use this location again. Do not ever charge a paying customer a fee because you are incompetent and sell time off when someone else is using it.

NICHOLAS D. 
Évaluation :
3

Actually have a drop box for after hours key return

Pete R. 
Évaluation :
5

The staff on Abercorn street Savannah Ga are very helpful and friendly. Not too many people have these qualities today, so great job UHAUL.

Mark D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHONDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
3

Make the drop box easier to find, and fix the 12 volt A/C power adapters in all the trucks so you can charge your phone.

Anthony B. 
Évaluation :
4

Le service à la clientèle était génial. My only issues are that the equipment information should be double checked before leaving. The Mileage on my Rental was incorrect.

Pamela B. 
Évaluation :
5

Professional and efficient

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayunida T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN T. 
Évaluation :
4

Please explain better that when online reservations are made that the store itself may not have what you need so the store has to accommodate your clients and that's frustrating not only for the customer but the employees

Danielle B. 
Évaluation :
2

Have the website checked out so it won't let people book trucks that aren't available!!

Kimora W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernon F. 
Évaluation :
5

Ms. L. Williams was helpful and very professional. Made process quick and easy, and hassle free.

CATHERINE D. 
Évaluation :
5

The whole team at that location is amazing

Taliyah M. 
Évaluation :
5

Excellent service à la clientèle.

james S. 
Évaluation :
2

I would like to be contacted by uhaul customer service if possible at 252-548-9713

Frank W. 
Évaluation :
5

The guy who helped me was awesome! I messed up my reservation he didn't get frustrated with me. He fixed the problem and made sure everything was correct for me. He knows his job, customer service was EXCELLENT, all the men working was getting customers in and out in a timely manner.

Sharonta W. 
Évaluation :
5

Customer service was outstanding.

Barbara S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRACEY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel R. 
Évaluation :
5

These folks are very professional and always give the best service they can. Keep up the good work.

LENNIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas J.  |  Expérience générale 
Évaluation :
5

Everybody was very nice and helpful

Doug T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUEA S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melissa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda D.  |  Premières impressions 
Évaluation :
5

I had no problems at all everything was kept where I put it there were no roaches no rats no critters crawling around my stuff was just like I put it in there I didn't bring home anything that I didn't put in there I'm grateful for that but no the people are great friendly you got a question to answer you immediately very helpful yes I would use them again if I needed storage again.

Leona E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris R.  |  Expérience générale 
Évaluation :
5

The location was great the whole team took care of us. From the staff all the way up to the manager Chris. He was very professional and helpful with our move.

GLADIZ M.  |  Premières impressions 
Évaluation :
5

Great people to deal with

Jeffrey H.  |  Expérience générale 
Évaluation :
5

Very helpful

Jennifer N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA W.  |  Premières impressions 
Évaluation :
5

Thanks for your help

Joseph M.  |  Expérience générale 
Évaluation :
5

Customer since was excellent and helped me with everything I needed and more thank you!

Christi S.  |  Premières impressions 
Évaluation :
4

I would only not recommend the storage units because of the prices. And the units were not lit at all. Other than that, this was a helpful experience.

Alexis C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERESA B.  |  Expérience générale 
Évaluation :
5

Lakia and her team are top notch. So friendly and accommodating. Always a pleasure to deal with!

Kurt S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald J.  |  Premières impressions 
Évaluation :
5

I had a lot of issues going on they took their time they work with me we got it right I appreciate it thank you Chris five stars

Leona E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEIARA K.  |  Premières impressions 
Évaluation :
5

just awsome

marcus i.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sabrena j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeremy J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kareem T.  |  Expérience générale 
Évaluation :
2

Moved to another location after an issue with autopay and late fees. Customer Service is not a priority with management.

Nancy B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H.  |  Premières impressions 
Évaluation :
1

Things had been fine, or so we thought, until we returned to clean out our unit #221 on 10/11/21. We opened the door and discovered water damage in the unit and a large box of personal clothing was damaged from laying in the water for who knows how long. I took pictures of the unit and there was white duct tape over this area, so that tells me there most likely had been water leaking previously, yet U-Haul rents the unit again w/o repairing the leak issue (taping it is like only putting a bandaid on it). We did not purchase insurance on this unit, didn't believe we needed to, if you take proper care of your facility. Obviously you don't and I expect to be properly compensated for the cleaning of the clothes with hopes of getting the musty/moldy smell out. I expect to be notified from U-Haul within the next couple days- if not, I will be following up myself.

Jean N.  |  Expérience générale 
Évaluation :
3

Vehicle was dirty when issued. However, vehicle made the trip.

SERGIO R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Angel Y.  |  Expérience générale 
Évaluation :
1

I need someone from corporate to contact me ASAP. My unit was auctioned off and I was given the incorrect date. My brother who passed away three years ago had all of his items there and it was auctioned off at $163.00. I am really heart broken and have not been showed any form of sympathy. Nor have I been contacted by the General Manager Chris Spears. Lakia has been an angel in trying to assist me but I still do not understand why I was given the incorrect date for such a time sensitive matter.

Jylyn W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M.  |  Online Move In 
Évaluation :
5

The general manager Chris was quite helpful getting me into a storage unit. The attendant to check the trailer in was quick and friendly.

Brenda W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L S.  |  Premières impressions 
Évaluation :
4

Always friendly, always professional.

TIMOTHY B.  |  Expérience générale 
Évaluation :
5

I was pleasantly surprised at the security and how clean it was. I just wish it was closer to my work.

marcey p.  |  Expérience générale 
Évaluation :
5

N/a

Swanzetta A.  |  Premières impressions 
Évaluation :
5

Lakia and Ralph were exceptional!

Crystal C.  |  Expérience générale 
Évaluation :
5

Everyone was more than helpful and went above and beyond to help my Mom and I

Rosalind W.  |  Expérience générale 
Évaluation :
5

Staff were exceptionally friendly and helpful. Storage containers were just big metal boxes as expected so what can you really say about that? I would def rent here again.

JAMES K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaymeson F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shanika C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ido F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol C.  |  Expérience générale 
Évaluation :
3

Staff was overworked and needed help. Not enough employees scheduled causing VERY LONG wait time.

JAMES K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd e.  |  Expérience générale 
Évaluation :
3

The store hours could have been a little better since I was coming from out of town. Always ensure that the time on the website and the store are the same so that will help with a lot of confusion.

Candice J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXIS D.  |  Expérience générale 
Évaluation :
5

I did not have a problem with the staff but unit rained in on some of my things

Franchette B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel h.  |  Expérience générale 
Évaluation :
3

You could never speak to an associate. The customer service is at an all time low.

SEBREANA P.  |  Expérience générale 
Évaluation :
5

The manager of the facility was excellent. She was able to multi-task while seeing to every's customer's needs by herself. I was very impressed by her professionalism and courteously in dealing with customers. Exceptional Abilities.

jerry f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGNES R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi L.  |  Online Move In 
Évaluation :
3

Don't expect for one person to give you their undivided attention. Expect them to ask the same questions repeatedly after giving them the same answers. It's like you're talking to a brick wall. Their attention spans are all over the place. Pay attention to the customer in front of you.

Candice J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zack S.  |  Premières impressions 
Évaluation :
5

Lakia Williams and her staff are great to work with

Joseph W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mecca W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY N.  |  Expérience générale 
Évaluation :
1

I have pictures of the unit ceiling falling in and mold everywhere from the hot and cold weather causing moisture in a closed in unit. The weeds from outside began growing on the inside through the back of the storage unit. I had rat feces everywhere. I tried to donate much as I could of furniture items to Goodwill. I refused to take any of it into my brand new home. Everything else was packed and tossed in the trash. I can't believe I was paying for almost 4 years to throw everything away. It was horrible. The Uhaul truck was the only thing that was great. It didn't breakdown this time on me. I wish I could submit these pictures to show other customers. I paid on the 30th of every month which included late fees since my unit was due on the 12th of every month. I paid for Uhaul to deliver horrible services every month to me. I recommend Uhaul to upgrade the whole structure and treat customers items as they would treat their own.

latosha b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becca R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY N.  |  Premières impressions 
Évaluation :
5

Excellent customer service

helina b.  |  Expérience générale 
Évaluation :
1

I was offered a month storage for free with my one way truck rental. I accepted the offer, completed the online move in process at which point I was informed everything was all set to move in. I even called the facility to ensure that if I were not available to move into the unit that my representative could do so if I had completed the online process. I work as a front line healthcare provider and had to work so asked my wife to move the contents into the unit. I gave her all the details to do so, including a screen shot of my confirmation. At the facility, the buildings were very poorly marked and when she asked the employee where the unit was, she was informed that the employee could not give her any information because the unit was not in her name. When my wife finally located the unit, with no help from staff, the codes we were given for access did not work. As I was trying to care for my patients, I was also having to try to handle this chaos over the phone with my wife. Finally, my wife forced to go back to the employee and demand assistance to access the unit. Ultimately, locating and accessing the unit took twice as long as actually moving in the contents. As an extra bonus, to complete the online move in process to the unit, I had to pay 99,95 even though it was supposed to be free for month. I called the location 3/25/2021 to request a refund of the 99.95. The automated system informed me it would be a 20 minute wait for a representative. After nearly 39 minutes someone came on the line. I explained the pricing issue and was told that someone from that location would call me that day. Needless to say, it is 3/29/2021 and I have still not received a call. I am currently waiting on the phone (23 minutes so far) to try to get this resolved. I am EXTREMELY disappointed and frustrated with the entire process and would appreciate contact from someone who can help me. You guys make a point to mention on the automated phone system that calls are recorded to help keep your promises made to your customers. I would like to see proof of that.

Jennifer B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virginie M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacey l. M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Krystal B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B.  |  Expérience générale 
Évaluation :
1

Uhaul trailer stolen, Uhaul no communication, continued to charge daily rate even though reported stolen and I had trailer insurance. To date, had to cancel card, they took over $200 unauthorized and refused to discuss or return telephone calls.

Kimberly W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy J.  |  Premières impressions 
Évaluation :
5

I had a person to quote Catherine storage rate to as first month free and 100 dollars a month. When I found out later it was not quoted correctly. The manager adjusted the late charge and the first months rent. She could not change the rate but I appreciated her trying.

Martha W.  |  Premières impressions 
Évaluation :
5

Thanks for all your help. Randy

Randall F.  |  Expérience générale 
Évaluation :
4

The people where very friendly and nice. Very helpful with the moving

tracy s.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald B.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSETTE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Y.  |  Premières impressions 
Évaluation :
1

Bedbugs on uhaul truck and unit that got into my brand new furniture and our home on base causing us to throw out all our furniture . Staff had I don't care attitude and told my husband they didn't have bedbugs. I am in the military and I trusted Putting my stuff in a storage and I trusted using you guys tricks to transfer my stuff without any issues. Very disappointed and have gotten military Lawyers involved. The way I and my husband were treated were very rude. I will make sure no other military personnel goes to this uhaul 0

Jasmine C.  |  Expérience générale 
Évaluation :
5

I will 100 % recommend this place. Really friendly staff that hustled to take care of all of our needs!

Tyler K.  |  Expérience générale 
Évaluation :
5

Good customer service and very helpful staff

Ron B.  |  Expérience générale 
Évaluation :
5

Storage unit was a great size and very accurate to the description. When I opened the door to the unit, it didn't seem like it was as hot in there as I thought it would be being mid-August in Savannah.

Savannah S.  |  Expérience générale 
Évaluation :
5

bon

Robert J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl O.  |  Expérience générale 
Évaluation :
3

The storage unit floor was wet. Difficulties get the purchased lock on. Spoke to someone about getting the holes on the door aligned. Did not get the reserved truck, but accepted the one available.

herman w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle s.  |  Premières impressions 
Évaluation :
5

Had a great experience, everyone was very cooperative and nice. I would use them again and would recommend them to everybody.

Nancy N.  |  Expérience générale 
Évaluation :
5

Lakia and her team were so friendly, helpful, and knowledgeable!

Kurt S.  |  Expérience générale 
Évaluation :
1

Unprofessional manager provoked an argument and ultimately called the police after she made a threat to me, the customer. After renting a truck in another state, traveling for 2 days, and arriving expecting to check in with 0 issues this was the last thing that need to happen. U-Haul's system messed up my storage reservation and instead of leading with an explanation, she lead with attitude that was met with attitude. Aside from that, the other staff was super professional, especially Travis, who was actually able to articulate professionally all details about my unit check in process..

Amari D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shana M.  |  Premières impressions 
Évaluation :
3

We had roaches in some of the boxes after storing them. It was disgusting. They were huge.

larry c.  |  Expérience générale 
Évaluation :
5

Everyone is always friendly and helpful.

Willam L.  |  Expérience générale 
Évaluation :
1

Worst experience I've ever had. NEVER coming here again for a storage unit.

Lee V.  |  Expérience générale 
Évaluation :
4

Convenient location. Friendly and helpful staff. My storage unit was in location subject to water run off from rain and muddy in front when it rained. Unit also leaked during rain and some of my items received minor moisture damage.

LEONARD J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry c.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyssa J.  |  Expérience générale 
Évaluation :
5

Very nice people and place

Joseph M.  |  Premières impressions 
Évaluation :
3

Staff was Friendly but upon moving things out of unit, I talked to them twice at front desk to check out and inform them everything was out of unit and we no long needed it. I was told "you're good to go" - they didn't get on computer and even look at my account to close out. The next week, I had a bill for the next month because they didn't close me out! I spent half hr with customer service online having them do it

Joe K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernice W.  |  Expérience générale 
Évaluation :
5

very helpfull and friendly staff. I really appreciate that i could recieve all of my packages there and they would often call or text me that a package had arrived.

allen s.  |  Expérience générale 
Évaluation :
5

I really appreciate your service.

STEPHANIE C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alyssa J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt S.  |  Premières impressions 
Évaluation :
5

Thanks for your assistance.

JEFF G.  |  Premières impressions 
Évaluation :
5

Very helpful!!

Alison N.  |  Expérience générale 
Évaluation :
5

You all are such a blessing!

Cheryl L.  |  Premières impressions 
Évaluation :
5

They where great to work with and very helpful.

Ed H.  |  Expérience générale 
Évaluation :
4

Facility was clean and staff friendly. Move in would have been made easier if they had a trolley or hand-truck available to use

Kelly H.  |  Premières impressions 
Évaluation :
5

Loved the staff's willingness to help us when we discovered the assigned storage unit was too small. Everyone was very helpfu!

Rachael L.  |  Expérience générale 
Évaluation :
5

Very helpful! Made moving and time management run smoothly. Again keep up the work and look forward to working with you in the near future.

KEVIN W.  |  Premières impressions 
Évaluation :
5

Lakia was especially helpful during a stressful day. Things hadn't synced up for me as I desired. She was patient and provided the right options for me.

DEBORAH b.  |  Premières impressions 
Évaluation :
5

Excellent customer service. All representatives were exceptionally helpful.

Daryn M.  |  Premières impressions 
Évaluation :
3

The girl Kia was rude at first but sjeb

Theresa C.  |  Premières impressions 
Évaluation :
5

Amy abs the crew at this location were phenomenal. I've used uHaul services for years but this was by far the most excellent experience.

Colleen F.  |  Expérience générale 
Évaluation :
5

This was my first time in years with uhaul definitely one to remember Lakia and Travis were very helpful and explained everything perfect

Jasmine M.  |  Premières impressions 
Évaluation :
5

Great service all around

christopher t.  |  Expérience générale 
Évaluation :
4

Thank you for your kind, and much needed help. It's certainly appreciated.

carol m.  |  Premières impressions 
Évaluation :
5

The rental unit manager, Lakia, was and always is very helpful and friendly when I speak with her. She checked into and cleared up the issues quickly.

Leanne M.  |  Premières impressions 
Évaluation :
5

Thanks for the exceptional service.

Mary L.  |  Expérience générale 
Évaluation :
5

Exceptional service the best experience I've ever had.

Kenneth B.  |  Premières impressions 
Évaluation :
5

Excellent service provided by Tabitha, Matthew & Amy. They are ALWAYS professional, caring, efficient and respectful. They are true all-stars in providing consistent outstanding customer service.

Margo F.  |  Premières impressions 
Évaluation :
5

Perfect service, compassion, respect, patience & care!

MARGO F.  |  Premières impressions 
Évaluation :
3

Rated average because of the U-Haul side - I had a storage locker reserved, had to wait an hour to check in because of people trying to check out/in rental trucks. Rep that finally helped me was great

John P.  |  Expérience générale 
Évaluation :
5

The Abercorn staff was awesome! I appreciate all of the patience and information.

Marilynn S.  |  Expérience générale 
Évaluation :
5

Always great to work with you. Thank you!!!!

Robert Q.  |  Expérience générale 
Évaluation :
5

Uhaul on Abercorn is top notch!!

JOHNATHAN W.  |  Expérience générale 
Évaluation :
5

Tabitha was Awesome! She was kind and professional!

Anitra P.  |  Premières impressions 
Évaluation :
5

Staff very helpful

HENRY W.  |  Expérience générale 
Évaluation :
5

My only problem was the unit was not large enough and a larger one did not become available. Ok, two problems. I had a problem with the stairs.

Charlene M.  |  Expérience générale 
Évaluation :
4

Staff was extremely helpful and courteous. I would certainly use uhaul again.

LADONNA T.  |  Expérience générale 
Évaluation :
5

Every employee from management down was very helpful in my experience!!! Could not have had any better service!!! I have moved a lot over my years... Hopefully this is my last and what a nice way to e

Harvey R.  |  Expérience générale 
Évaluation :
5

Great storage place

Zeekeyshia P.  |  Expérience générale 
Évaluation :
5

It has been a pleasure using your facilities since January 2010. My only request would be to receive some paperwork that we had vacated the unit and it was found to be satisfactory. Merci.

PERB F.  |  Expérience générale 
Évaluation :
3

Many miscommunications along the way both in Las Vegas and Savannah.

Randal W.  |  Expérience générale 
Évaluation :
5

Very caring, concerned employees. Have had countless experiences with U Haul. Some not too good. This was by far the best experience I have ever had over many years of doing business with this com.

Allison V.  |  Premières impressions 
Évaluation :
1

Kindly see the letter sent to corporate about all of the hidden fees and you company feeling as though they can charge whatever they want when they want without authorization. I would NEVER recommend

Peggy a.  |  Expérience générale 
Évaluation :
1

Had to wait six weeks for Ubox to be removed from my property. Had to make multiple phone calls while at work to rectify the problem.

Scott C.  |  Expérience générale 
Évaluation :
4

My only issue would be the price monthly for storage. I had the smallest storage and I was being charged $80 a month which I believe is pretty high since there are other places that charge half.

Joanna G.  |  Expérience générale 
Évaluation :
5

Amy and her entire crew always go above and beyond! You are all amazing!!!

Amber M.  |  Expérience générale 
Évaluation :
5

Thanks for your help

Rafael R.  |  Expérience générale 
Évaluation :
5

Amber was a big help when I purchased the wrong movers for the boxes I had. She took the time to help change the movers I had.Thanks again.

Donald B.  |  Expérience générale 
Évaluation :
1

Storage unit was absolutely filthy. Water damage, mildew and mold to more than half of our belongings. Roaches got in our boxes.

Thomas H.  |  Expérience générale 
Évaluation :
4

Staff was wonderful to work with.

yuri g.  |  Expérience générale 
Évaluation :
5

very helpful staff, especially with discarded items we could not take anywhere else.

Carolyn J.  |  Expérience générale 
Évaluation :
4

Had no problems and everything was good

Charron H.  |  Expérience générale 
Évaluation :
5

The two young ladies were amazing! They are the only good thing that happened with uhaul. They went out of their way to try and help me after my truck rental rental was an absolute nightmare.

Dawn L.  |  Réservation 
Évaluation :
4

The staff was very helpful and friendly, they made an effort to meet my individual needs. The Mananger and the rest of the staff, were very kind I highly recommend their services, thanks!!

Carlos T.  |  Expérience générale 
Évaluation :
5

Very happy with the service provided.

Marki L.  |  Expérience générale 
Évaluation :
2

Facility manager would not work with me on pro-rating my rent for boxes which were stored for one week out of the last month. I was told to call the owner of U-Haul. I had to call the corporate office

Melinda V.  |  Expérience générale 
Évaluation :
5

Thank You U-haul Savannah for all of your help. The manager Ms. Amy and Assistant manager Ms. Amber are amazing and above the curve on customer service. They are truly a credit to the U-haul company.

Taylor M.  |  Expérience générale 
Évaluation :
4

S.O.

Shanice C.  |  Expérience générale 
Évaluation :
5

Amy and her crew are always exceptional - highly recommend this store!

martin b.  |  Expérience générale 
Évaluation :
5

This location is the best of the best hands down. Customer service is awesome. Storage is always clean and secure.

christian M.  |  Expérience générale 
Évaluation :
5

When the door to our storage failed to close ..The attendant got a repairman there and did not leave unsecure til repaired. We felt comfortable leaving our unit unsupervised while they repaired it.

david b.  |  Expérience générale 
Évaluation :
5

Great company, I would highly recommend.

Laurie S.  |  Expérience générale 
Évaluation :
5

Extremely helpful, professional, and friendly. Made the whole moving experience pleasant. Merci.

DORIS D.  |  Expérience générale 
Évaluation :
5

No prolems at all! Thanks

Jeff C.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and courteous

Charlie l.  |  Expérience générale 
Évaluation :
2

No light inside of storage, wires hanging down, when trying to enter building. I payed on Mon. & there was a red lock, that was not removed by Wed. Gate would not open 3 times on Wed. Staff was laughi

Kathy B.  |  Expérience générale 
Évaluation :
5

Great Service Thank you

Dan M.  |  Expérience générale 
Évaluation :
5

Extremely helpful, knowledgeable,polite, and friendly staff. Thanks for all your help

Dan M.  |  Expérience générale 
Évaluation :
2

The old man in the office who said he doesn't care weather you are a customer or not he would run you down with uhaul truck. He needs a transfer out of there. No customer service experience, lack of

Esther S.  |  Expérience générale 
Évaluation :
5

Amy spent almost n hour cutting my lock for me and still balanced a lobby of anxious customers. Excellent service. My last 3yrs of storage there was real cool.

HAZEL R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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