Évaluations des clients U-Haul Moving & Storage of Sherwood

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Sherwood

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

David K.
Évaluation :

Le client n'a pas laissé de commentaire.

Vanessa B.
Évaluation :

The online check in and out is tedious and ridiculous. Why go through 100 steps of the store employees still have to be involved. I will never do it again.

Scott M.
Évaluation :

Everything was great

Kristopher C.
Évaluation :

Le client n'a pas laissé de commentaire.

Ernest H.
Évaluation :

Absolutely nothing! Renting was quick, and turning in the van was even quicker! Great service, great people!

Joyce G.
Évaluation :

The only complaint was the tire pressure indicator came on a few minutes after leaving the Uhaul lot. Thankfully, the tire lasted until we got back to return the Uhaul.

gloria h. | Overall Experience |
Évaluation :

N/A

drew N.
Évaluation :

No hassles with this rent at all. Everything done in a timely manner.

Brian B.
Évaluation :

Le client n'a pas laissé de commentaire.

Cathy J.
Évaluation :

Le client n'a pas laissé de commentaire.

David P.
Évaluation :

(1) trailer needed to have Been sweep out. Cleaner (2) person that connected the trailer to my truck was to busy to talk because of their cellphone . Did not check turn signals as before.

Caitlin N.
Évaluation :

Both employees were amazing and helpes make my move a huge success. Thank you.

Tom L.
Évaluation :

Everyone one was courteous and efficient. Both pick up and return were smooth as silk

Jason A.
Évaluation :

Le client n'a pas laissé de commentaire.

James G.
Évaluation :

Awesome! Very helpful knowledgeable personnel.

Terynn R.
Évaluation :

Ran my card three times. The check engine light was in the truck and the truck returned before the time that documented.

Faith S.
Évaluation :

No improvements needed in my opinion.

Michael M.
Évaluation :

For some reason I have had to drive to the location to get a refund twice. I'm going to have to drive over a 3ed time to get my money back. I rented the trailer in N.C. returned it on the 4th. I get late charges for returning the trailer on my card. I went to the store and got a refund it was taken out of the system as being not returned on the 9th. I got charged again on the 10th. I went down to the store to dispute it. Problem is I'm being charged again. I'm going to wait another day so I dont have to continue to drive back and forth. This is a 20 mile round trip.

Michael P.
Évaluation :

Le client n'a pas laissé de commentaire.

Virginia S.
Évaluation :

Le client n'a pas laissé de commentaire.

Felisha C.
Évaluation :

The truck was shaking so bad I was scared and the brakes were squeaking. I reported that to the local store that the truck seemed questionable about safety of driving. The employee stated that all the 26 in trucks shake until full. Well, after we filled the truck up it was still shaking and we drove at 50 mph because it was shaking so bad. Very disappointing and unacceptable

whitney M.
Évaluation :

Second time renting a truck from there where the latch got stuck. This time we spent hours trying to get the rear door to close. We finally decided to unload it after waiting almost three hours for roadside assistance. Never renting from them again. I have yet to be compensated for the rental yet they expect their payments upfront.

Ryan J.
Évaluation :

Le client n'a pas laissé de commentaire.

Taylor H.
Évaluation :

We have been coming to this location for many years for rental and propane fills. With each visit each employee that represents this location is knowledgeable, professional and makes each visit pleasurable with their friendly demeanor. Thank you Ray for all your years of Good service . Thank you Lorie and John Brennan

Delora W.
Évaluation :

I already had a reservation when I arrived, but the salesperson was constantly adding things to my existing reservation and even asked who made that reservation. I did not appreciate his tone. Nor did he go over anything with me about the vehicle, like previous uhauls. I will not be recommending this uhaul to anyone.

Michael B.
Évaluation :

Gave me an older trailer. A newer one is available I don’t understand why I was not given it. The trailer was difficult to load the car on because the car is very low.

Carlen S. | First Impressions |
Évaluation :

Awesome customer service

richard m. | Overall Experience |
Évaluation :

I’ve used this location several times in the past for a variety of equipment and so when I needed a small storage unit they were the natural choice. I strongly recommend Uhaul of Sherwood.

Kimberly P.
Évaluation :

I thought the staff was VERY nice. My only issue is your "after hours policy". This policy needs further explanation at time of pick up. If i knew i would be charged an "after hours" fee renting the truck at 5pm and returning it within the 4 hours (9pm) as indicated on the lease agreement REGARDLESS I would have kept it until the next day instead of rushing to return it at 9 allowing you all to be able to rent it out the next morning. My husband would have had the time to dump the mattress he ended up leaving in the back, because he was afraid of getting the truck back after 9pm. We have rented from this location several times, but never "after hours" this way.. and never will again.

Tinisha S.
Évaluation :

Le client n'a pas laissé de commentaire.

MELEASA C.
Évaluation :

Overall professional

Thomas T.
Évaluation :

Every thing when great

BILLY H.
Évaluation :

The Sherwood ar location was the best and most in tellagent I have found . The ones in jackson are filled with women who are rude and pregadise against white people .

Brett S.
Évaluation :

Nothing. I've had several interactions with this location. Including trailer hitch instillation, buying moving supplies and scheduling to cross country rentals from this location. Every time I have left satisfied and happy with my decisions.

eric C.
Évaluation :

Thanks for your services. Be back in 7 months to move into new house

Timothy H.
Évaluation :

Keep doing what you’re doing.

Allen S.
Évaluation :

Le client n'a pas laissé de commentaire.

James H.
Évaluation :

This is my 2nd trailer rental from this location. For both occasions the staff were very friendly, courteous, and went beyond my expectations. Great customer service at this location.

Roy H.
Évaluation :

5 stars

Tony B.
Évaluation :

Le client n'a pas laissé de commentaire.

james H.
Évaluation :

I Waited In the lobby 15 minutes before anyone appeared and after I had walked around the location trying to find a worker. The truck was very unstable and felt unsafe to drive. Also filled gas up to the mark of where it was when I had received the truck only for them to try and charge my card for two different amounts after return.

RICHARD F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth H.
Évaluation :

Nothing.

MEARL H. | Overall Experience |
Évaluation :

I was very pleased with the ease of access and the cleanliness of the building. If I need to use a storage building again I will use this location

Alesia C.
Évaluation :

Le client n'a pas laissé de commentaire.

Leslie C.
Évaluation :

Le client n'a pas laissé de commentaire.

James P.
Évaluation :

There was no one there. The place was closed and the answering service could not contact the owner when I tried to call. The time was 4PM on a Saturday afternoon.

Delbert W.
Évaluation :

Le client n'a pas laissé de commentaire.

Amber T.
Évaluation :

I would love to give 5 stars for the fact that the owner was extremely helpful, understanding, patient, & just overall a very nice man. I got the wrong size, & was upgraded for free. I did end up paying for a dolly I didn’t need to rent, bc one already comes in the trailer, but that was no biggie. Our BIG problem was the guy that hooked our trailer up for us (the 2nd trailer, not the 1st trailer) FORGOT to put the pin in the hitch so of course we did not have a very good experience. This caused us to almost wreck! We didn’t get but a few miles down the road, & we hear a loud sound followed by the trailer swinging back n forth & hitting our brand new truck. Needless to say we were on side of the road for hour n half before uhaul roadside assistance could come. The process u have to go through to report a claim & actually even call someone to come is horrendous!! If I wouldn’t have had to go through several agents, them all taking my same information, & finally after ALLLL that is done then uhaul dispatches the guy to come fix the problem, whom was a very nice & helpful man. If the guy that hooked up our trailer the 2nd time would had stayed off his phone, maybe Even pretend he liked working there, & actually checked his work instead of me having to ask, “Hey man are we good to go?” & he just waved his hand at me like I was interrupting his phone time. Not only did his mistake cost me ALOT of down time, now there’s damage to a brand new truck, plus I had a personal family situation I would had like to attend to, but that was taken away from me bc of the guys mishap. We all make mistakes, I certainly do, but when it comes to the safety of people’s lives, you pay attention to what your doing period! Hence putting your phone down unless u need it for part of your job, ALWAYS double check your work, & most importantly ALWAYS treat your customers with a smile(instead of acting like your annoyed by being there), & use your customer service skills God instilled in you (Your proven skills are probably the reason you got your job in the first place, just a thought). If the worker practiced what I’m sure the owner taught him, then this wouldn’t have happened!! I did end up having a great drop off experience. Both workers were very friendly, helpful, & polite. Most importantly they Smiled, & let me know they were happy to have me as a customer, just like the owner from the pick up location did as well. OVERALL THIS LOCATION= Owner & inside reps are Wonderful. They go above & beyond to help their customers.

david P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly B.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip R.
Évaluation :

I called ahead at 1:20. I was curious how long the turn in would take and explained I had a 2:00 appt in littlerock. The guy was prompt and polite. I was there less than 10 minutes. The warden road location is one I’d recommend to anybody.

VENUS T.
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa D. | Overall Experience |
Évaluation :

Brooke Rankin goes out of her way to help customers.

linda B.
Évaluation :

Very nice and helpful staff.

Jennifer W. | First Impressions |
Évaluation :

If I could give more than 5 stars I would. Owner was very helpful. I received EXCELLENT Service & would definitely recommend the Sherwood AR Location. Thank you for Ray for making a difference

linda B.
Évaluation :

Great experience!

Byron F.
Évaluation :

Le client n'a pas laissé de commentaire.

Jimmy W. | Overall Experience |
Évaluation :

Great service wonderful staff!!!

John B.
Évaluation :

Great customer service. Very professional team. These folks always treat me right.

Kimberly C.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor C.
Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence T.
Évaluation :

Le client n'a pas laissé de commentaire.

tyese l. | First Impressions |
Évaluation :

Very polite service and Nice Staff

Jimmy W. | First Impressions |
Évaluation :

Very good service

Barbara E.
Évaluation :

Le client n'a pas laissé de commentaire.

Jimmy W.
Évaluation :

Nothing!!!

Gregory E.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicole K.
Évaluation :

The only issue I had was when I went to my storage bldg that uhaul provided the lady that set it all up had told me that it would be easily accessible and I needed to bring my own lock. Well I had a lock on the unit when I made it, and since it was after hours I had to wait til the following day after working all day to try and get everything moved into storage.

JAMES OR CRAIG T.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda R. | Overall Experience |
Évaluation :

They was friendly and clean!

ARCHIE W.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda R.
Évaluation :

Was best and friendly and clean!

Stacey B.
Évaluation :

Le client n'a pas laissé de commentaire.

Randy P.
Évaluation :

Le client n'a pas laissé de commentaire.

Violet C. | Overall Experience |
Évaluation :

ten outta ten :)

john F.
Évaluation :

Rental was great - no problems!

Timber T.
Évaluation :

If one day is $150 roughly and you use the truck for two days it would only stand to reason that it would only be $300 I was told that my mileage would be covered for the first 125 miles and I stayed within that and get was still charge for mileage I felt lied to from the beginning and that was an adjustment made then when returned on the evening second day It was the day I was supposed to drop it off at 12:30 Ran until that evening I was charged for not only a second day but for an extra hundred dollars over that for 250+ additional dollars. I will never use U-Haul ever again I do not like being lied to and I will never return to this location or recommend anyone to your service again I will in the future hire a mover which is actually cheaper and I don’t have to touch anything!!!!! And yes it is cheaper I used one the previous time I should have stayed the course thought I was dealing with what I thought was decent people only to be charged way too much for a few hours into the next day after my delivery time of 12:30 I left a message for the individual home I made the agreement with and never even got a return phone call like I said I will never recommend nor use U-Haul ever again! I understand customer service but you make a deal you take care of your customer down for businesses I know exactly what customer service he is this is not it!!!!

Robert J.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

quit wasting people's time. i gave all info when i called. at pick up location, all info had to be repeated and the computer was very slow. it took almost 15 minutes repeating same info given on phone to be input into computer. send info to pick up location so they can have contract ready to print

Lawanda W.
Évaluation :

My experience was awesome

Larry M.
Évaluation :

Le client n'a pas laissé de commentaire.

Teresa S.
Évaluation :

Le client n'a pas laissé de commentaire.

Laura B.
Évaluation :

Both the Manager and the young man that hooked up the trailer to my vehicle were absolutely excellent. Service could not have been better. Great location!!

WENDY F.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff W.
Évaluation :

Le client n'a pas laissé de commentaire.

Christine T.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony T.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda D.
Évaluation :

Le client n'a pas laissé de commentaire.

thomas L.
Évaluation :

Very accommodating to my ever changing schedule. Once I was ready, they were ready for me, truck was ready and clean...very smooth transaction. Great job!!

ASHLEY J.
Évaluation :

Ray Derden went above and beyond to make sure that I had everything I needed, exceptional service at his location. Ray Derden helped even when I dropped my equipment off in Michigan.

Kara P.
Évaluation :

The "Owner" (general manager) of this location has extreme lack of costumer service skills. He spoke to me like I had no common sense and didn't know what i was talking about. He did not explain to me how the service charge and stuff worked so when I saw it charger me twice on my bank card i was surprised. He rushed to get me out of there and treats his costumers poorly. Would not recommend this location just because of the owner. The other employees do a great job, the owner needs to learn how to talk to people more respectfully though.

Taneka S.
Évaluation :

When I arrived at the store, a young lady was with two customers. A clerk walked in with a customer and that customer wanted me to go ahead of him because I was there before him. Instead of listening to the customer, the clerk said that he’d get to me after he was done. When I got to the counter the older man tried to be playful and popped some pretzels in his mouth then proceeded to “help” me. He couldn’t get to the screen to process my payment and a young lady came up to help. The two of them plus another guy shared jokes back and forth to which the young lady started popping out her two front teeth. She was talking about it being a nice gag and sang all she wanted for Christmas was her two front teeth. It took more than five minutes for the lady to drive the truck to the front.My pick up was supposed to be at 10. I got my rental a little after 10:30. I had to have it back my 12. Only a hour and a half to move my stuff. When I brought the truck back, I stood outside for more than five minutes waiting on someone to come and get the keys to get the truck returned. I won’t be renting from them again.

Sherrill S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark R.
Évaluation :

Le client n'a pas laissé de commentaire.

Lori E.
Évaluation :

Le client n'a pas laissé de commentaire.

George G.
Évaluation :

You have a great staff at this location. Hat off to the whole crew.

Robert B.
Évaluation :

Le client n'a pas laissé de commentaire.

finis E.
Évaluation :

Le client n'a pas laissé de commentaire.

Barry C.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S.
Évaluation :

Very professional and friendly

james L.
Évaluation :

Le client n'a pas laissé de commentaire.

Alvis D.
Évaluation :

Le client n'a pas laissé de commentaire.

James C.
Évaluation :

Great customer service ??????????

Ricky B.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward C.
Évaluation :

I find that it's very unfortunate that you wont credit the extra gas I put in the truck when I brought it back, but you certainly don't mind charging me for gas if I don't leave it as full as I found it. This is a very inequitable policy!

Candice H.
Évaluation :

Le client n'a pas laissé de commentaire.

Crystal W.
Évaluation :

I was double charged when the staff neglected to check in the tow dolly. They didn’t bother to call me to advise of the situation.

John S.
Évaluation :

Le client n'a pas laissé de commentaire.

Brandie T.
Évaluation :

Le client n'a pas laissé de commentaire.

charles H.
Évaluation :

Le client n'a pas laissé de commentaire.

Teneka K. | First Impressions |
Évaluation :

Customer service was outstanding and the location was neat and clean.

Don V. | Overall Experience |
Évaluation :

The truck was a little hard to start and sometimes I felt it might not start.

Briana M. | First Impressions |
Évaluation :

Excellent customer service through my whole moving experience! Will always be my go to for affordable & convenient moving!

Stephen H. | First Impressions |
Évaluation :

The move went very well. The truck was ready as promised.

Brenda R. | Overall Experience |
Évaluation :

Well they did a good job!

Brenda R. | First Impressions |
Évaluation :

Well the did a good job!

yolanda h. | Overall Experience |
Évaluation :

My experience was pleasant. I would definitely use again.

joey m. | Overall Experience |
Évaluation :

The only problem I had was that my storage was on auto pay , but one month the payment didn’t process because of unknown reason and yes the money was in the account and they charged me a 30.00 late fe

john e. | First Impressions |
Évaluation :

Outstanding

lakisha s. | First Impressions |
Évaluation :

Awesome job

MIKE M. | Overall Experience |
Évaluation :

Good storage facility!

Pamela k. | Overall Experience |
Évaluation :

U-Haul Moving and Storage was very accommodating and customer friendly. Very helpful !

Jason J. | Overall Experience |
Évaluation :

Our unit was climate controlled and it was always nice and clean in there but we finally got our shed at our house fixed up so now we can use it but I would highly recommend yall to everyone

Molly R. | Overall Experience |
Évaluation :

Staff is very friendly and nice. They know what they are doing and are very friendly and outgoing.

Brad E. | Overall Experience |
Évaluation :

Too expensive for a storage unit Imo... It was a good deal to be included into the move to get 1 month free but at $140 a month it's definitely overpriced by about double... Good unit tho

yolanda h. | First Impressions |
Évaluation :

Staff was friendly and helpful.

Malik W. | Overall Experience |
Évaluation :

Great

TAHLIA r. | Overall Experience |
Évaluation :

Great 4 years

Molly R. | First Impressions |
Évaluation :

Great facility. Staff very knowledgeable and friendly.

freda w. | First Impressions |
Évaluation :

Very good service.

schirmaine m. | First Impressions |
Évaluation :

None

john m. | First Impressions |
Évaluation :

Very friendly, efficien, clean and fast!

Rhonda S. | First Impressions |
Évaluation :

Their services are wonderful!

Robert B. | First Impressions |
Évaluation :

Store was clean and staff was helpful and courteous. I have used many U-Hauls over the years but this was the best to date.

Elatisha B. | Overall Experience |
Évaluation :

The staff was very helpful and my unit was perfect for keeping my items.

Brent G. | First Impressions |
Évaluation :

Moving is very stressful but Manager Ray and team went out of their way to help with every step! I have not had a better experience with any company in my lifetime! Ray runs a superb business!

Pattie D. | First Impressions |
Évaluation :

It was great

DEBORAH W. | Overall Experience |
Évaluation :

Ray’s customer service skills are exceptional!

MIKE M. | First Impressions |
Évaluation :

Uhaul went above and beyond. They are where I will go from now on.

cheri p. | First Impressions |
Évaluation :

This was the best customer service I have received in a long time. The employees were very attentive and they answered all my questions. I was able to come in at look at the available storages.

debra j. | Overall Experience |
Évaluation :

Uhaul was very helpful with the two storage building n the rental truck great team work.

kenneth c. | First Impressions |
Évaluation :

Excellent customer service

Phebe W. | Overall Experience |
Évaluation :

You all are the best!!!

sherry b. | First Impressions |
Évaluation :

They were very helpful and courteous...😊

Jennifer P. | Overall Experience |
Évaluation :

Great will rent again

Harry C. | Overall Experience |
Évaluation :

good people

Elatisha B. | First Impressions |
Évaluation :

Fantastic job by everyone

allisha s. | Overall Experience |
Évaluation :

Great service. Thank you!

Debra T. | Overall Experience |
Évaluation :

The service and staff were great.. The price is way too high.

cornell w. | First Impressions |
Évaluation :

Very professional staff

diane g. | First Impressions |
Évaluation :

Cx

Clark S. | Overall Experience |
Évaluation :

Employees were friendly and helpful.

Debra S. | Overall Experience |
Évaluation :

Very nice & very helpful- they took care of everything 👍

Donna M. | Overall Experience |
Évaluation :

Only had one problem in the start of service. I thought was signed for auto pay and was late because I wasn't.The person I talked to on phone helped me and got it resolved right away. Other than that

stephanie s. | Overall Experience |
Évaluation :

Although this was a Bitter Sweet Situation and my Storage got Auctioned off due to the lack of funds and being in a Very unfortunate situation, Ray and Jason handled me With a lot of dignity & Respect

John and Brenda H. | Overall Experience |
Évaluation :

None

JEANENE G. | Overall Experience |
Évaluation :

The Manager of this Sherwood location showed outstanding customer service in dealing with customers. He understands the objective of people and reached out to go far and beyond his duties to assist.

Richard D. | Overall Experience |
Évaluation :

Great experience. Appreciate the carts available for moving things in and out. Really liked the climte control in this summer heat and humidity. Office staff was pleasant and helpful.

Tamara S. | Overall Experience |
Évaluation :

This uhaul place was very nice and easy to deal with and helpful. Mr. Ray the manager was understanding and willing to help. I use this location for all my storage and moving needs.

Vicky B. | Overall Experience |
Évaluation :

Thank you all for your kindness for me moving to a new area.

carl e. | Overall Experience |
Évaluation :

Nice facility, nice friendly atmosphere.

Non reviews have been submitted for this location.

Retour
Haut de la page