No windshield fluid in veh. Reservoir. Put too much gas in truck didn't get a refund or offer of no kind of discounts. This should be an easy fix for uhaul.Curtis D. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Sherwood
Pour nous contacter
Sherwood, AR 72120
(Kiehl Ave Ext Hwy 167)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.VENITA MARIE M.
The staff are always very friendly, upbeat and professional.ANITA Y.
Le client n'a pas laissé de commentaire.TAMIKA B. | Expérience générale
Ray and all the other owners and crew are great! I got overheated today and so nice to let me sit inside to cool off along with super cool water!!! I really like this location!!! Thanks again so much, BobROBERT W.
The people were not helpful.STEVEN H.
Le client n'a pas laissé de commentaire.Susan H.
Friendly, knowledgeable staff. Efficient operation. Well stocked and supplied. Easy and excellent to do business with.DOUGLAS K.
Just don't have anything to say about this location if I did have something to say it would start like this (â€œDon't Go There â€œ)JERMAINE L.
Le client n'a pas laissé de commentaire.TOBIAS J.
Le client n'a pas laissé de commentaire.KEONNA D. | Premières impressions
Everything was just great. I like the fact that you are able to return the equipment even if the store is closed to help keep cost down. The app was very simple to use which was also great. Thank you all.TAKEILA B.
Le client n'a pas laissé de commentaire.Joanne F.
Le client n'a pas laissé de commentaire.derek P.
Le client n'a pas laissé de commentaire.LESTER B.
Le client n'a pas laissé de commentaire.Adrien D.
Le client n'a pas laissé de commentaire.STEVEN P.
I scheduled a wire installation in Sherwood but it was not notnecessary, so I was given a refund. Sadly, I was given a two wheel dolly to transport an 4WD SUV bak to Memphis from Cabot. I request & reserved a full trailer. IDK my reservation was switched my . I had to drop the dolly to the U-haul in Little Rock, get the correct trailer & drive bak to Cabot.. then off to Memphis. Surprising I am disputing a bill for dropping the trailer off at the wrong location!!! I don't whether it was the 2-wheel dolly or the trailer but somebody owes me some answers & a 51 $refund!!! WRONG DROP-OFF MY A**! NO CAPTYRONE B.
Don't give old, crappy moving trucks to customers. Our 26' rental truck was a piece of junk! The headlights barely worked, the windshield wipers didn't work adequately, the AC didn't work that well, the truck shook a lot when driving it; and at one point the truck wouldn't even start during our move!ROBERT G.
Le client n'a pas laissé de commentaire.JAVONN C.
All good.JOHN U.
Le client n'a pas laissé de commentaire.MARTHA G.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.jennifer S.
Le client n'a pas laissé de commentaire.RICHARD G.
Le client n'a pas laissé de commentaire.Christopher N.
Le client n'a pas laissé de commentaire.BRUCE L.
Le client n'a pas laissé de commentaire.JILLIAN O.
I wasn't given clear instructions about using the link to verify pictures and mileage and fuel. My mileage was wrong and when I called customer service they were very helpful. Also upon returning to the Sherwood location she was very nice and fix the problem. She said you didn't talk to me when you are on hold at sometimes around two to someone else. Everything was fixed and I am pleased with the servicePAUL B.
Le client n'a pas laissé de commentaire.Courtney E.
Le client n'a pas laissé de commentaire.Julian H. | Expérience générale
Make sure you let the customer out of the secured area after he has his trailer hooked up. I was left locked in and had a problem getting the gate opened.DAVID R.
Le client n'a pas laissé de commentaire.ERIC S.
Michael did a great job with numerous calls from me. He also made sure our tire pressures were spot on at 58 psi. Older facility but great service made up for the older appearance.James G.
Le client n'a pas laissé de commentaire.Doug P.
Need to address additional gas in tank upon return. I had an extra almost 1/4 tank over requirement but was not refunded or going over. Most 12,00 $ on gas that wasn't returned to me.CURTIS D.
Been using this location for storage n trailers for 12 years. Owner actually had hair then!ðŸ¤£JOHN H.
MerciLORETTA I. | Expérience générale
Le client n'a pas laissé de commentaire.SETH C.
Le client n'a pas laissé de commentaire.CHRISTOPHER MICH S.
Le client n'a pas laissé de commentaire.ANTHONY R.
Le client n'a pas laissé de commentaire.DANIEL G. | Premières impressions
Le client n'a pas laissé de commentaire.Monica N.
Very nice location.ROBERT P.
Le client n'a pas laissé de commentaire.montoya j. | Expérience générale
Ray was extremely helpful and made the experience extremely pleasant.Constance D. | Premières impressions
Le client n'a pas laissé de commentaire.MARK D.
Le client n'a pas laissé de commentaire.James F. | Expérience générale
Improve in your staff's customer service. The girl who checked me in was not very friendly and seemed to be put out by something.PAULA M.
Speed up the processDania A.
Despite only going 10 miles, the location imputed 5 gallons of gas at 4,50 $ per gallon because it said I did not return truck with exact amount of gas as when picked up.JAMES W.
The people at the Sherwood UHaul are the best. I would do business with them again. If I had to rent a truck or a storage unit I would only rent from them. They will bend over backwards to help you in any way.Melonie B. | Expérience générale
The unit door was initially off-track in one corner. That made it hard to move the security bar, especially since I wasn't sure exactly how it worked. I googled for instructions which suggested stepping on the door. Off-track made it hard to raise the door. After my husband put it back on track, the door works great. Overall, still a favorable experience. Staff very nice.Nanette S. | Online Move In
Le client n'a pas laissé de commentaire.Andrea D.
great place great people will use you again for sure thanks!DOUGLAS T.
Le client n'a pas laissé de commentaire.Laura G.
Le client n'a pas laissé de commentaire.Judith W.
I had a really terrible experience with a young lady who processed my dolly rental stood in line 15 minutes watching and listening to her treat other customers both over the phone and in person poorly she showed terrible customer service and leadershipRICKEY M.
Le client n'a pas laissé de commentaire.Amanda M.
Le client n'a pas laissé de commentaire.DEBORAH D.
Le client n'a pas laissé de commentaire.walter L.
Possibly have more employees working in the front. Had to wait too long to get truck.BRIAN W.
Le client n'a pas laissé de commentaire.Andrew C.
When I went into the store to pick up my rental. I was standing in line waiting to be next. And a man came from behind me in a rush not saying excuse me almost pushing me down I asked him to slow down and say excuse me. He stated" he use to be a quarterback, and he could have just pushed me down " This rude person was the manager of the store. On top of that, I reserved my truck. When I got to the store, my reserved truck wasn't there. What a hassl! Just wasn't a good day, at all. There was one young lady on her cell phone and eating pretzels in the process of taking care of me. I handed her my ID and she didn't notice it until she looked up. Wow! Im6so not happy. Plus I was charged after dropping my rental off an extra 20 $didn't know I would be charged if I dropped the rental off after hours. I'm so done with uhaulKAREN J.
Excellent service going that extra mile. Great location as wellSELWYN B.
Every one was friendly to deal with. I wouldn't change anything.RICHARD V.
The process was efficient, the employees were friendly. No complaints...Melvin R.
Le client n'a pas laissé de commentaire.THOMAS S.
Le client n'a pas laissé de commentaire.RUFUS B.
They was great, even with the customer in front of me.ROY L.
Le client n'a pas laissé de commentaire.Anthony C.
Ray, the person who checked me in, was not wearing a face mask, neither were any of the other employees I saw. My check in experience was super long and needlessly delayed by Ray speaking with other customers in front of me about the history of Uhaul. Even with online check in, I had to wait 25 min to get my truck.Charles M.
Le client n'a pas laissé de commentaire.Mike B.
Le client n'a pas laissé de commentaire.Sonja K. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.ANGELA A.
Le client n'a pas laissé de commentaire.VANCIL I.
Inform the cust they need to walk around the vehicle to look for damage BEFORE they leave the property. Stressful if you don't. Need to keep in mind that everyone does not have a smart phone and even if they do they may not know how to use it. All Bussinesses have the impression that everyone does Texting. Not true!!LAINE A.
Le client n'a pas laissé de commentaire.CYNTHIA P. | Premières impressions
Le client n'a pas laissé de commentaire.MATTHEW M.
Do nothing really just keep up the good workTHOMAS H.
No improvement needed; great customer serviceJONATHAN C.
Le client n'a pas laissé de commentaire.JACQUELINE L.
This location was very helpful and took care of the whole thing. They had plenty of help and made it very simple drop off.THEODORE W.
Le client n'a pas laissé de commentaire.LATASHA D.
Tires were extremely bad. I was not offered another trailer 5Ã-9, although another was available. Representative Christopher even stated that management was aware that the trailer needed new tires but insisted that they continue to rent it out to customers. I told him I understand that he is doing his job but that is poor customer service but putting customers at risk for known issues... I was also upset because I asked for them to allow me to use the trailer on Monday since I wasn't able to get into the storage building. I had the trailer less than 1 hour. Yet, they werent willing to offer a credit or anything. It was obvious that I didn't have time to move my items.CARLA M.
They will good to be withALEXANDRIA G. | Premières impressions
Le client n'a pas laissé de commentaire.JERRY M.
Very professional and helpful associate.Daniel H.
Not one thingLOWELL H.
Le client n'a pas laissé de commentaire.KHARY M.
Great service. Knowledgeable and professional staff.JOHN B.
Le client n'a pas laissé de commentaire.QUANISHA B.
Le client n'a pas laissé de commentaire.ALESIA A.
Le client n'a pas laissé de commentaire.JOYCE D.
Le client n'a pas laissé de commentaire.JIMMY M.
Well the only thing is I was charged the day I got truck then I had t ok pay more when I got back, then I was not supposed to bring truck back by 4 PM they called me at 8 telling me I was supposed to have truck back by8 am , then I had to cut my trip short because they needed the truck backSTEPHANIE C.
Le client n'a pas laissé de commentaire.LACONSTANCE H.
Returning the truck took two minutes. It was quick and easy!Thomas E.
I reserved a 20' truck, appliance dolly, and furniture dolly and paid. I was then told they didn't have any dollies and asked if they could find at least an appliance dolly for me since I already reserved it and it was confirmed. The lady wasn't helpful and I had to call around to find one myself which I was double charged for. I went to pickup the truck and it was a 26' truck. I was on a time crunch moving out of state so I had to hurry and leave but I didn't reserve that so my total was incorrect. The lady was unprofessional and made this experience horrible. I've had three bad experiences with uhaul in this area and won't be doing business with them anymore. It's always a hassle when moving is already stressful.halle T.
Le client n'a pas laissé de commentaire.LINDA B.
A/C quit working and the unit constantly smelled of gas but the owner was great to work with.Donald M.
Le client n'a pas laissé de commentaire.Andrea B.
The trailer was not inspected before it left, and road side assistance was no help. I spent way more money then I needed, and had to air the tire up on the trailer all the way to my new location. It was a very bad time with u haul.PAYTON P.
No suggestions at this time.MICHAEL M.
The Sherwood location was very helpful. However my original reservation was at Kanis road in Little Rock, Arkansas. That was the worst experience I've ever had with any company in my life. I arrived and was greeted by the only person in the store who was standing outside vaping (which was also the case when I rented from this location in February). I was late for my reservation, and they rented out my truck to someone else. I understand the need to rent out trucks, but it is extremely disappointing that I didn't get a courtesy call asking if I was going to make it there before they rented out the truck to someone else. I had reserved the truck for four days. The first thing Chris (who somehow made it to manager of this store) said is that the website shouldn't have let me reserve a truck that long. Instead of trying to help me find another location, he argued with me and said I was late, and that there were thousands of people in Little Rock trying to move right now. I asked how many days he could rent a truck to me, and he said two days. I asked if him could bring the truck back in two days, and rent a different truck, even if it was a smaller one. He said, â€œI'm not doing that.â€ I asked why, and he said â€œyou were late, and there are thousands of people in Little Rock trying to move right now.â€ I asked him to show me where in the terms and conditions it says that my reservation was cancelled if I was late, he said he didn't know, but that no one ever reads terms and conditions. (It's not there by the way...I called customer service and they told me that is a local store policy). He then called someone else who treated me as poorly as he had. They seemed to take pride in â€œbeing rightâ€, rather than trying to help me. They finally found me a truck in Sherwood...where I had a great experience. However, I had to basically beg them to do that...no one was going to proactively try to help me. The title of the email I received said my opinion matters...please prove that by calling me to make this right. If I don't receive a call, I'll assume that you don't care that the kanis road location treats customers like trash. I'm sure Chris won't even hear about this, and will continue to argue with customers and treat them like they are garbage. It won't matter though because people will always need trucks, and uhaul will be there to provide those trucks. However, I'll never rent from you again, and I'll do my best to warn others about the horrible experience I had with you all so they don't either. Hope to hear from someone who is over the kanis road location soon...but not holding my breath on that... Brian 5018310390BRIAN H.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.Kurt G.
One of the employees had a horrible attitude towards me and others. Very rude no matter the questions asked. The truck I drive had numerous trouble lights on. Engine light, gas cap light etc. cab smelled awful too.DALE K.
We had a small issue with the appliance dolly, but didn't realize it until we went to use it, we were able to make it work. The team in Sherwood took care of all my needs.Christopher W.
I was happy with the contract I entered into online but changed it for an extra 24 hours at the store. I didn't read the thing and ended up being charged 50 $plus for a rental I thought was going to be less than 15 $a day. In the past I have always rented a van. I should have rented a van instead of a trailer but I paid this location to put a hitch on my SUV because I thought renting a trailer several times a year would be less expensive. It turns out I was wrong and not being able to see around the trailer is very stressful. Also, people who made appointments on line shouldn't have to stand in a line at the desk. There should be a way to pick up something like a trailer and pay electronically during the pandemic. I'm over 60 and had hoped everything would be handled outside.Tamathy W.
I reserved a 5x9 trailer to move washer and dryer and also reserved a appliance dolly at the same time a week before I needed the dolly and trailer, the trailer was there to pickup but the dolly was not , i was told i would have to go to another location to get the dolly which i did not do, young lady was not apologetic at all. This was like a seinfeld episode, can take a reservation but could not hold the reservation.JOHN H.
El velocimetro me marco muchas mas millas de lo que recorri, en mis records me marco 130 millas por todo el uso, y la camioneta me marco 178. Deberian de revisarlas, porq eso se llama roboChristian B.
Le client n'a pas laissé de commentaire.BLAINE V.
Le client n'a pas laissé de commentaire.GAYLE R. | Premières impressions
My transaction was easy, fast and exactly what I required. I will definitely use them again, if I ever need to move again.Sonja K. | Premières impressions
I really appreciate everything that you guys did for me and I will refer anybody to you guys you are the best and thanks for the best manager that y'all have there he's awesome bless his heart he's a good man thank you so much I appreciate it.RICHARD M. | Expérience générale
I made reservations for a indoor climate control unit only to find out that my reservations where not put in the system so with that being sad I was not given the unit I asked for because they were none available.Andrew G. | Premières impressions
Le client n'a pas laissé de commentaire.Mary H. | Expérience générale
Le client n'a pas laissé de commentaire.Latoria C. | Expérience générale
My Ray was always nice! Thanks for keeping my items safe while I needed you all the most! Happy New Year and God bless!!!Brandey C. | Expérience générale
Le client n'a pas laissé de commentaire.Katrina H. | Expérience générale
Some stuff came up missing and there was nothing that could be done . The manager was. Joke do not use this placeNatisha J. | Expérience générale
Le client n'a pas laissé de commentaire.Wendy N. | Expérience générale
Le client n'a pas laissé de commentaire.Morgan S. | Expérience générale
Le client n'a pas laissé de commentaire.Veronica L. | Premières impressions
Le client n'a pas laissé de commentaire.Ian M. | Premières impressions
I wasn't certain exactly what size unit I needed and ended up having to change. Brooke and another young lady (didn't get her name) were both super helpful and made it very easy to make the changes I needed to make.Misty S. | Premières impressions
Le client n'a pas laissé de commentaire.Natisha J. | Premières impressions
Le client n'a pas laissé de commentaire.AUSTIN S. | Premières impressions
The staff was wonderful but, I saw roaches in the storages!Olanda R. | Expérience générale
I would use them again if I needed too.DORINDA M. | Expérience générale
Le client n'a pas laissé de commentaire.harold h. | Expérience générale
Customer service was excellentArthonia w. | Premières impressions
Le client n'a pas laissé de commentaire.Jodi A. | Expérience générale
The people working there were very helpful: both pleasant and patient. If I ever need a storage facility again, won't go anywhere else.harold h. | Premières impressions
Brooke was really nice and helpful. Ray is always fantastic and has a great attitude. Simply because of how this store runs no matter if have to move or store equipment they are my got to place for when we are around Little Rock.Susie S. | Premières impressions
Le client n'a pas laissé de commentaire.LUCILLE W. | Expérience générale
You guys were great, especially with this covid pandemic, you worked with me on my storage payment, greatly appreciate all you have done for me.donald c. | Expérience générale
they were very polite and very professional and they was very courtesy i would reccommend them to every one that i know and come in contact with.johnnie j. | Expérience générale
Le client n'a pas laissé de commentaire.Catrell B. | Premières impressions
Le client n'a pas laissé de commentaire.Steven C. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth S. | Expérience générale
Le client n'a pas laissé de commentaire.Susie W. | Premières impressions
Le client n'a pas laissé de commentaire.sharon h. | Expérience générale
I love how everyone was so easy to work with and always answered my questions! Thank you so much for all of your help! - Kayla W.Kayla W. | Expérience générale
Le client n'a pas laissé de commentaire.Ed C. | Expérience générale
S.O.gloria h. | Expérience générale
Awesome customer serviceCarlen S. | Premières impressions
I've used this location several times in the past for a variety of equipment and so when I needed a small storage unit they were the natural choice. I strongly recommend Uhaul of Sherwood.richard m. | Expérience générale
I was very pleased with the ease of access and the cleanliness of the building. If I need to use a storage building again I will use this locationMEARL H. | Expérience générale
Brooke Rankin goes out of her way to help customers.Lisa D. | Expérience générale
If I could give more than 5 stars I would. Owner was very helpful. I received EXCELLENT Service & would definitely recommend the Sherwood AR Location. Thank you for Ray for making a differenceJennifer W. | Premières impressions
Great service wonderful staff!!!Jimmy W. | Expérience générale
Very polite service and Nice Stafftyese l. | Premières impressions
Very good serviceJimmy W. | Premières impressions
They was friendly and clean!Brenda R. | Expérience générale
ten outta ten :)Violet C. | Expérience générale
Customer service was outstanding and the location was neat and clean.Teneka K. | Premières impressions
The truck was a little hard to start and sometimes I felt it might not start.Don V. | Expérience générale
Excellent customer service through my whole moving experience! Will always be my go to for affordable & convenient moving!Briana M. | Premières impressions
The move went very well. The truck was ready as promised.Stephen H. | Premières impressions
Well they did a good job!Brenda R. | Expérience générale
Well the did a good job!Brenda R. | Premières impressions
My experience was pleasant. I would definitely use again.yolanda h. | Expérience générale
The only problem I had was that my storage was on auto pay , but one month the payment didn’t process because of unknown reason and yes the money was in the account and they charged me a 30 late fejoey m. | Expérience générale
Outstandingjohn e. | Premières impressions
Awesome joblakisha s. | Premières impressions
Good storage facility!MIKE M. | Expérience générale
U-Haul Moving and Storage was very accommodating and customer friendly. Very helpful !Pamela k. | Expérience générale
Our unit was climate controlled and it was always nice and clean in there but we finally got our shed at our house fixed up so now we can use it but I would highly recommend yall to everyoneJason J. | Expérience générale
Staff is very friendly and nice. They know what they are doing and are very friendly and outgoing.Molly R. | Expérience générale
Too expensive for a storage unit Imo... It was a good deal to be included into the move to get 1 month free but at 140 $a month it's definitely overpriced by about double... Good unit thoBrad E. | Expérience générale
Le personnel était amical et serviable.yolanda h. | Premières impressions
ExcellentMalik W. | Expérience générale
Great 4 yearsTAHLIA r. | Expérience générale
Great facility. Staff very knowledgeable and friendly.Molly R. | Premières impressions
Very good service.freda w. | Premières impressions
Aucunschirmaine m. | Premières impressions
Very friendly, efficien, clean and fast!john m. | Premières impressions
Their services are wonderful!Rhonda S. | Premières impressions
Store was clean and staff was helpful and courteous. I have used many U-Hauls over the years but this was the best to date.Robert B. | Premières impressions
The staff was very helpful and my unit was perfect for keeping my items.Elatisha B. | Expérience générale
Moving is very stressful but Manager Ray and team went out of their way to help with every step! I have not had a better experience with any company in my lifetime! Ray runs a superb business!Brent G. | Premières impressions
It was greatPattie D. | Premières impressions
Ray’s customer service skills are exceptional!DEBORAH W. | Expérience générale
Uhaul went above and beyond. They are where I will go from now on.MIKE M. | Premières impressions
This was the best customer service I have received in a long time. The employees were very attentive and they answered all my questions. I was able to come in at look at the available storages.cheri p. | Premières impressions
Uhaul was very helpful with the two storage building n the rental truck great team work.debra j. | Expérience générale
Excellent customer servicekenneth c. | Premières impressions
You all are the best!!!Phebe W. | Expérience générale
They were very helpful and courteous...😊sherry b. | Premières impressions
Great will rent againJennifer P. | Expérience générale
good peopleHarry C. | Expérience générale
Fantastic job by everyoneElatisha B. | Premières impressions
Great service. Thank you!allisha s. | Expérience générale
The service and staff were great.. The price is way too high.Debra T. | Expérience générale
Very professional staffcornell w. | Premières impressions
Cxdiane g. | Premières impressions
Employees were friendly and helpful.Clark S. | Expérience générale
Very nice & very helpful- they took care of everything 👍Debra S. | Expérience générale
Only had one problem in the start of service. I thought was signed for auto pay and was late because I wasn't.The person I talked to on phone helped me and got it resolved right away. Other than thatDonna M. | Expérience générale
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Nous vendons des centaines de produits qui facilitent les déménagements!
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